Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Cruze LS vehicles, equipped with a gasoline engine and a tire inflator kit instead of a spare tire. The vehicles may leak gasoline following a rear-impact crash and a rollover. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18159
Recall Date: May 10, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Cruze vehicles. A bracket used in the driver or front passenger seat-back recliner mechanism may have been incorrectly welded to the seat-back frame, as a result, in the event of a crash, the head-restraints may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17035
Recall Date: Jan 26, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 50490, 50491
Recall Date: Jul 5, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Cruze vehicles manufactured November 5, 2015, to May 26, 2016. The headlight assemblies are not marked with a three-digit identifier code used to properly aim the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 50190
Recall Date: Jul 1, 2016
Consumer Complaints
381 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My car and 2 other Chevrolet Cruzes that I know of have had overheating problems with the engines.
Corrective Action:
My car and 2 other Chevrolet Cruzes that I know of have had overheating problems with the engines.
Additional Notes:
My car and 2 other Chevrolet Cruzes that I know of have had overheating problems with the engines.
Mfg Campaign: 11428909
Recall Date: Aug 13, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Coolant system. I had to pull over on a major I-70 coming into Kansas City. A major extremely dangerous and busy area. I had to get off on exit 69South. It was 100 degrees outside. was not able to let the car cool down all of the way. I would wait for 45 mins, drive two miles and have to pull over again. Check engine light came on. Overheating alarm came on with turn off ac. Which I did and turned on the heater. AGAIN, it was 100 degrees outside. I was without a vehicle in a dangerous part of town.
Corrective Action:
Coolant system. I had to pull over on a major I-70 coming into Kansas City. A major extremely dangerous and busy area. I had to get off on exit 69South. It was 100 degrees outside. was not able to let the car cool down all of the way. I would wait for 45 mins, drive two miles and have to pull over again. Check engine light came on. Overheating alarm came on with turn off ac. Which I did and turned on the heater. AGAIN, it was 100 degrees outside. I was without a vehicle in a dangerous part of town.
Additional Notes:
Coolant system. I had to pull over on a major I-70 coming into Kansas City. A major extremely dangerous and busy area. I had to get off on exit 69South. It was 100 degrees outside. was not able to let the car cool down all of the way. I would wait for 45 mins, drive two miles and have to pull over again. Check engine light came on. Overheating alarm came on with turn off ac. Which I did and turned on the heater. AGAIN, it was 100 degrees outside. I was without a vehicle in a dangerous part of town.
Mfg Campaign: 11426786
Recall Date: Jul 28, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
When slowing down car just dies out. Not check engine light on and no codes are being thrown. It’s very dangerous when your on the freeway In stop and go traffic and your car just dies with out warning. Everything freezes up the steering and brakes. Thankful car starts back up after a few minutes
Corrective Action:
When slowing down car just dies out. Not check engine light on and no codes are being thrown. It’s very dangerous when your on the freeway In stop and go traffic and your car just dies with out warning. Everything freezes up the steering and brakes. Thankful car starts back up after a few minutes
Additional Notes:
When slowing down car just dies out. Not check engine light on and no codes are being thrown. It’s very dangerous when your on the freeway In stop and go traffic and your car just dies with out warning. Everything freezes up the steering and brakes. Thankful car starts back up after a few minutes
Mfg Campaign: 11426867
Recall Date: Jul 28, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.
Corrective Action:
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.
Additional Notes:
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.
Mfg Campaign: 11425461
Recall Date: Jul 19, 2021
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.
Corrective Action:
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.
Additional Notes:
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.
Mfg Campaign: 11425461
Recall Date: Jul 19, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.
Corrective Action:
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.
Additional Notes:
The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 60 mph, the hydroplane warning light illuminated and the vehicle independently downshifted and decelerated to 50 mph. The contact stated that a couple of weeks later, the contact was driving at 65 mph and the vehicle independently downshifted and decelerated to 55 mph. The contact then stated that while driving at various speeds, the air bag warning light illuminated causing the vehicle to stall. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,911.
Mfg Campaign: 11425461
Recall Date: Jul 19, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving my 2016 Chevy Cruze and a light appears om my dashboard saying the my engine was overheating. My mechanic was booked, and recommended a shop down the road. I brought my car in on 4/8/21. The Coolant housing and hose. Then on May 27th I was driving to the store and I received the same message that my car was overheating. I brought it to my mechanic after the long holiday weekend. He says it needs another coolant hose. My research shows that this is not uncommon in these cars. Isn't there something that can be done? I bought the car used in 2018. I have 97k miles on it, and I am still making payments.
Corrective Action:
I was driving my 2016 Chevy Cruze and a light appears om my dashboard saying the my engine was overheating. My mechanic was booked, and recommended a shop down the road. I brought my car in on 4/8/21. The Coolant housing and hose. Then on May 27th I was driving to the store and I received the same message that my car was overheating. I brought it to my mechanic after the long holiday weekend. He says it needs another coolant hose. My research shows that this is not uncommon in these cars. Isn't there something that can be done? I bought the car used in 2018. I have 97k miles on it, and I am still making payments.
Additional Notes:
I was driving my 2016 Chevy Cruze and a light appears om my dashboard saying the my engine was overheating. My mechanic was booked, and recommended a shop down the road. I brought my car in on 4/8/21. The Coolant housing and hose. Then on May 27th I was driving to the store and I received the same message that my car was overheating. I brought it to my mechanic after the long holiday weekend. He says it needs another coolant hose. My research shows that this is not uncommon in these cars. Isn't there something that can be done? I bought the car used in 2018. I have 97k miles on it, and I am still making payments.
Mfg Campaign: 11419678
Recall Date: Jun 4, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE CHECK ENGINE LIGHT WENT ON AND I PAID $940.00 TO TRY TO FIX THE PROBLEM. THE PROBLEM WAS NOT FIXED AND THE QUOTE TO FIX THE PROBLEM WAS ESTIMATED TO BE APPROXIMATELY $2,000.00. I CAN DRIVE THE CAR, BUT I WILL NOT PASS THE OH EMISSIONS TEST UNTIL IT IS FIXED.
Corrective Action:
THE CHECK ENGINE LIGHT WENT ON AND I PAID $940.00 TO TRY TO FIX THE PROBLEM. THE PROBLEM WAS NOT FIXED AND THE QUOTE TO FIX THE PROBLEM WAS ESTIMATED TO BE APPROXIMATELY $2,000.00. I CAN DRIVE THE CAR, BUT I WILL NOT PASS THE OH EMISSIONS TEST UNTIL IT IS FIXED.
Additional Notes:
THE CHECK ENGINE LIGHT WENT ON AND I PAID $940.00 TO TRY TO FIX THE PROBLEM. THE PROBLEM WAS NOT FIXED AND THE QUOTE TO FIX THE PROBLEM WAS ESTIMATED TO BE APPROXIMATELY $2,000.00. I CAN DRIVE THE CAR, BUT I WILL NOT PASS THE OH EMISSIONS TEST UNTIL IT IS FIXED.
Mfg Campaign: 11416608
Recall Date: May 14, 2021
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I WAS DRIVING, 55 MILES AND HOUR ON HIGHWAY. I WAS WAS STRUCK ON THE DRIVER FRONT SIDE BY ANOTHER VEHICLE AND THE AIRBAGS DEPLOYED. UPON DEPLOYMENT THE EXTREME FORCE OF THE CARS BAGS KNOCKED ME OUT THEREBY CAUSING ME TO RUN OFF THE ROAD. .
Corrective Action:
I WAS DRIVING, 55 MILES AND HOUR ON HIGHWAY. I WAS WAS STRUCK ON THE DRIVER FRONT SIDE BY ANOTHER VEHICLE AND THE AIRBAGS DEPLOYED. UPON DEPLOYMENT THE EXTREME FORCE OF THE CARS BAGS KNOCKED ME OUT THEREBY CAUSING ME TO RUN OFF THE ROAD. .
Additional Notes:
I WAS DRIVING, 55 MILES AND HOUR ON HIGHWAY. I WAS WAS STRUCK ON THE DRIVER FRONT SIDE BY ANOTHER VEHICLE AND THE AIRBAGS DEPLOYED. UPON DEPLOYMENT THE EXTREME FORCE OF THE CARS BAGS KNOCKED ME OUT THEREBY CAUSING ME TO RUN OFF THE ROAD. .
Mfg Campaign: 11416503
Recall Date: May 13, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2016 CHEVROLET CRUZE IS ONLY 4 YEARS OLD. I HAD TO REPLACE THE THERMOSTAT AND AFTER A INSPECTION. THE (VVT) VARIABLE VALVE TIMING WHEN TRYING TO START MY CAR, IT WOULD CLICK BUT WOULDN'T TURN OVER ALL LIGHTS AND POWER WAS ON BUT CAR WOULD NOT START. ALSO, MY ENGINE LIGHT WAS ON AND AND THE METAL WIRE RING INSIDE OF THE STARTER WAS COMPLETELY BROKEN IN HALF.AND HAD TO BE REPLACED
Corrective Action:
MY 2016 CHEVROLET CRUZE IS ONLY 4 YEARS OLD. I HAD TO REPLACE THE THERMOSTAT AND AFTER A INSPECTION. THE (VVT) VARIABLE VALVE TIMING WHEN TRYING TO START MY CAR, IT WOULD CLICK BUT WOULDN'T TURN OVER ALL LIGHTS AND POWER WAS ON BUT CAR WOULD NOT START. ALSO, MY ENGINE LIGHT WAS ON AND AND THE METAL WIRE RING INSIDE OF THE STARTER WAS COMPLETELY BROKEN IN HALF.AND HAD TO BE REPLACED
Additional Notes:
MY 2016 CHEVROLET CRUZE IS ONLY 4 YEARS OLD. I HAD TO REPLACE THE THERMOSTAT AND AFTER A INSPECTION. THE (VVT) VARIABLE VALVE TIMING WHEN TRYING TO START MY CAR, IT WOULD CLICK BUT WOULDN'T TURN OVER ALL LIGHTS AND POWER WAS ON BUT CAR WOULD NOT START. ALSO, MY ENGINE LIGHT WAS ON AND AND THE METAL WIRE RING INSIDE OF THE STARTER WAS COMPLETELY BROKEN IN HALF.AND HAD TO BE REPLACED
Mfg Campaign: 11408416
Recall Date: Apr 16, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2016 CHEVROLET CRUZE IS ONLY 4 YEARS OLD. I HAD TO REPLACE THE THERMOSTAT AND AFTER A INSPECTION. THE (VVT) VARIABLE VALVE TIMING WHEN TRYING TO START MY CAR, IT WOULD CLICK BUT WOULDN'T TURN OVER ALL LIGHTS AND POWER WAS ON BUT CAR WOULD NOT START. ALSO, MY ENGINE LIGHT WAS ON AND AND THE METAL WIRE RING INSIDE OF THE STARTER WAS COMPLETELY BROKEN IN HALF.AND HAD TO BE REPLACED
Corrective Action:
MY 2016 CHEVROLET CRUZE IS ONLY 4 YEARS OLD. I HAD TO REPLACE THE THERMOSTAT AND AFTER A INSPECTION. THE (VVT) VARIABLE VALVE TIMING WHEN TRYING TO START MY CAR, IT WOULD CLICK BUT WOULDN'T TURN OVER ALL LIGHTS AND POWER WAS ON BUT CAR WOULD NOT START. ALSO, MY ENGINE LIGHT WAS ON AND AND THE METAL WIRE RING INSIDE OF THE STARTER WAS COMPLETELY BROKEN IN HALF.AND HAD TO BE REPLACED
Additional Notes:
MY 2016 CHEVROLET CRUZE IS ONLY 4 YEARS OLD. I HAD TO REPLACE THE THERMOSTAT AND AFTER A INSPECTION. THE (VVT) VARIABLE VALVE TIMING WHEN TRYING TO START MY CAR, IT WOULD CLICK BUT WOULDN'T TURN OVER ALL LIGHTS AND POWER WAS ON BUT CAR WOULD NOT START. ALSO, MY ENGINE LIGHT WAS ON AND AND THE METAL WIRE RING INSIDE OF THE STARTER WAS COMPLETELY BROKEN IN HALF.AND HAD TO BE REPLACED
Mfg Campaign: 11408416
Recall Date: Apr 16, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2016 CHEVROLET CRUZE IS ONLY 4 YEARS OLD. I HAD TO REPLACE THE THERMOSTAT AND AFTER A INSPECTION. THE (VVT) VARIABLE VALVE TIMING WHEN TRYING TO START MY CAR, IT WOULD CLICK BUT WOULDN'T TURN OVER ALL LIGHTS AND POWER WAS ON BUT CAR WOULD NOT START. ALSO, MY ENGINE LIGHT WAS ON AND AND THE METAL WIRE RING INSIDE OF THE STARTER WAS COMPLETELY BROKEN IN HALF.AND HAD TO BE REPLACED
Corrective Action:
MY 2016 CHEVROLET CRUZE IS ONLY 4 YEARS OLD. I HAD TO REPLACE THE THERMOSTAT AND AFTER A INSPECTION. THE (VVT) VARIABLE VALVE TIMING WHEN TRYING TO START MY CAR, IT WOULD CLICK BUT WOULDN'T TURN OVER ALL LIGHTS AND POWER WAS ON BUT CAR WOULD NOT START. ALSO, MY ENGINE LIGHT WAS ON AND AND THE METAL WIRE RING INSIDE OF THE STARTER WAS COMPLETELY BROKEN IN HALF.AND HAD TO BE REPLACED
Additional Notes:
MY 2016 CHEVROLET CRUZE IS ONLY 4 YEARS OLD. I HAD TO REPLACE THE THERMOSTAT AND AFTER A INSPECTION. THE (VVT) VARIABLE VALVE TIMING WHEN TRYING TO START MY CAR, IT WOULD CLICK BUT WOULDN'T TURN OVER ALL LIGHTS AND POWER WAS ON BUT CAR WOULD NOT START. ALSO, MY ENGINE LIGHT WAS ON AND AND THE METAL WIRE RING INSIDE OF THE STARTER WAS COMPLETELY BROKEN IN HALF.AND HAD TO BE REPLACED
Mfg Campaign: 11408416
Recall Date: Apr 16, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
LEAKING OIL RIGHT BENEATH THE DIPSTICK BUT NOT DIRECTLY OUT OF THE DIPSTICK. COMING FROM UNDER THE PLASTIC ECO TECH COVER
Corrective Action:
LEAKING OIL RIGHT BENEATH THE DIPSTICK BUT NOT DIRECTLY OUT OF THE DIPSTICK. COMING FROM UNDER THE PLASTIC ECO TECH COVER
Additional Notes:
LEAKING OIL RIGHT BENEATH THE DIPSTICK BUT NOT DIRECTLY OUT OF THE DIPSTICK. COMING FROM UNDER THE PLASTIC ECO TECH COVER
Mfg Campaign: 11406314
Recall Date: Apr 4, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LEAKING OIL RIGHT BENEATH THE DIPSTICK BUT NOT DIRECTLY OUT OF THE DIPSTICK. COMING FROM UNDER THE PLASTIC ECO TECH COVER
Corrective Action:
LEAKING OIL RIGHT BENEATH THE DIPSTICK BUT NOT DIRECTLY OUT OF THE DIPSTICK. COMING FROM UNDER THE PLASTIC ECO TECH COVER
Additional Notes:
LEAKING OIL RIGHT BENEATH THE DIPSTICK BUT NOT DIRECTLY OUT OF THE DIPSTICK. COMING FROM UNDER THE PLASTIC ECO TECH COVER
Mfg Campaign: 11406314
Recall Date: Apr 4, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2016 CHEVY CRUSE WITH 70,000 MILES AND AS OF 3-4-2021 I HAVE A CRACK ENGINE BLOCK. MY CAR AS BEEN SERVICED ACCORDING TO BOOKLET.I HAVE CALLED DANVERS CHEVROLET WHERE CAR WAS PURCHASED AND THEY ARE UNWILLING TO HELP. THIS IS A SERIOUS ISSUE AND I AM DISAPPOINTED THAT HERB CHAMBERS SELLS CUSTOMERS CARS THAT BREAK DOWN AFTER WARRANTY. CUSTOMER SERVICE AND MODEL OF CAR WAS DECISIVE IN MY PURCHASE OF THIS VEHICLE. MY EXPECTATIONS OF HERB CHAMBERS CUSTOMER SERVICE IS A LETDOWN. I COULD HAVE BEEN SERIOUSLY INJURED WHILE DRIVING WHEN THE CAR DIED IN THE BOURNE ROTARY
Corrective Action:
I HAVE A 2016 CHEVY CRUSE WITH 70,000 MILES AND AS OF 3-4-2021 I HAVE A CRACK ENGINE BLOCK. MY CAR AS BEEN SERVICED ACCORDING TO BOOKLET.I HAVE CALLED DANVERS CHEVROLET WHERE CAR WAS PURCHASED AND THEY ARE UNWILLING TO HELP. THIS IS A SERIOUS ISSUE AND I AM DISAPPOINTED THAT HERB CHAMBERS SELLS CUSTOMERS CARS THAT BREAK DOWN AFTER WARRANTY. CUSTOMER SERVICE AND MODEL OF CAR WAS DECISIVE IN MY PURCHASE OF THIS VEHICLE. MY EXPECTATIONS OF HERB CHAMBERS CUSTOMER SERVICE IS A LETDOWN. I COULD HAVE BEEN SERIOUSLY INJURED WHILE DRIVING WHEN THE CAR DIED IN THE BOURNE ROTARY
Additional Notes:
I HAVE A 2016 CHEVY CRUSE WITH 70,000 MILES AND AS OF 3-4-2021 I HAVE A CRACK ENGINE BLOCK. MY CAR AS BEEN SERVICED ACCORDING TO BOOKLET.I HAVE CALLED DANVERS CHEVROLET WHERE CAR WAS PURCHASED AND THEY ARE UNWILLING TO HELP. THIS IS A SERIOUS ISSUE AND I AM DISAPPOINTED THAT HERB CHAMBERS SELLS CUSTOMERS CARS THAT BREAK DOWN AFTER WARRANTY. CUSTOMER SERVICE AND MODEL OF CAR WAS DECISIVE IN MY PURCHASE OF THIS VEHICLE. MY EXPECTATIONS OF HERB CHAMBERS CUSTOMER SERVICE IS A LETDOWN. I COULD HAVE BEEN SERIOUSLY INJURED WHILE DRIVING WHEN THE CAR DIED IN THE BOURNE ROTARY
Mfg Campaign: 11399531
Recall Date: Mar 6, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CHECK ENGINE LIGHT CAME ON I PAID OUT OF POCKET FOR 3 DIFFERENT DIAGNOSTICS FOR THEM TO SAY THEY FIXED IT AND STILL HAVE THIS PROBLEM. CAR GOES IN STABILITY TRACK AND REDUCED ENGINE POWER WONT DRIVE OVER 5MPH THIS IS THE SAME PROBLEM I SEE NUMEROUS OTHER PEOPLE WITH THIS CAR ARE COMPLAINING ABOUT WHY ARE YOU GUYS NOT INVESTIGATING OR RECALLING THIS ENGINE BECAUSE IT'S CLEARLY A MANUFACTURER ISSUE
Corrective Action:
CHECK ENGINE LIGHT CAME ON I PAID OUT OF POCKET FOR 3 DIFFERENT DIAGNOSTICS FOR THEM TO SAY THEY FIXED IT AND STILL HAVE THIS PROBLEM. CAR GOES IN STABILITY TRACK AND REDUCED ENGINE POWER WONT DRIVE OVER 5MPH THIS IS THE SAME PROBLEM I SEE NUMEROUS OTHER PEOPLE WITH THIS CAR ARE COMPLAINING ABOUT WHY ARE YOU GUYS NOT INVESTIGATING OR RECALLING THIS ENGINE BECAUSE IT'S CLEARLY A MANUFACTURER ISSUE
Additional Notes:
CHECK ENGINE LIGHT CAME ON I PAID OUT OF POCKET FOR 3 DIFFERENT DIAGNOSTICS FOR THEM TO SAY THEY FIXED IT AND STILL HAVE THIS PROBLEM. CAR GOES IN STABILITY TRACK AND REDUCED ENGINE POWER WONT DRIVE OVER 5MPH THIS IS THE SAME PROBLEM I SEE NUMEROUS OTHER PEOPLE WITH THIS CAR ARE COMPLAINING ABOUT WHY ARE YOU GUYS NOT INVESTIGATING OR RECALLING THIS ENGINE BECAUSE IT'S CLEARLY A MANUFACTURER ISSUE
Mfg Campaign: 11396069
Recall Date: Feb 13, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT CAME ON I PAID OUT OF POCKET FOR 3 DIFFERENT DIAGNOSTICS FOR THEM TO SAY THEY FIXED IT AND STILL HAVE THIS PROBLEM. CAR GOES IN STABILITY TRACK AND REDUCED ENGINE POWER WONT DRIVE OVER 5MPH THIS IS THE SAME PROBLEM I SEE NUMEROUS OTHER PEOPLE WITH THIS CAR ARE COMPLAINING ABOUT WHY ARE YOU GUYS NOT INVESTIGATING OR RECALLING THIS ENGINE BECAUSE IT'S CLEARLY A MANUFACTURER ISSUE
Corrective Action:
CHECK ENGINE LIGHT CAME ON I PAID OUT OF POCKET FOR 3 DIFFERENT DIAGNOSTICS FOR THEM TO SAY THEY FIXED IT AND STILL HAVE THIS PROBLEM. CAR GOES IN STABILITY TRACK AND REDUCED ENGINE POWER WONT DRIVE OVER 5MPH THIS IS THE SAME PROBLEM I SEE NUMEROUS OTHER PEOPLE WITH THIS CAR ARE COMPLAINING ABOUT WHY ARE YOU GUYS NOT INVESTIGATING OR RECALLING THIS ENGINE BECAUSE IT'S CLEARLY A MANUFACTURER ISSUE
Additional Notes:
CHECK ENGINE LIGHT CAME ON I PAID OUT OF POCKET FOR 3 DIFFERENT DIAGNOSTICS FOR THEM TO SAY THEY FIXED IT AND STILL HAVE THIS PROBLEM. CAR GOES IN STABILITY TRACK AND REDUCED ENGINE POWER WONT DRIVE OVER 5MPH THIS IS THE SAME PROBLEM I SEE NUMEROUS OTHER PEOPLE WITH THIS CAR ARE COMPLAINING ABOUT WHY ARE YOU GUYS NOT INVESTIGATING OR RECALLING THIS ENGINE BECAUSE IT'S CLEARLY A MANUFACTURER ISSUE
Mfg Campaign: 11396069
Recall Date: Feb 13, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CHECK ENGINE LIGHT CAME ON I PAID OUT OF POCKET FOR 3 DIFFERENT DIAGNOSTICS FOR THEM TO SAY THEY FIXED IT AND STILL HAVE THIS PROBLEM. CAR GOES IN STABILITY TRACK AND REDUCED ENGINE POWER WONT DRIVE OVER 5MPH THIS IS THE SAME PROBLEM I SEE NUMEROUS OTHER PEOPLE WITH THIS CAR ARE COMPLAINING ABOUT WHY ARE YOU GUYS NOT INVESTIGATING OR RECALLING THIS ENGINE BECAUSE IT'S CLEARLY A MANUFACTURER ISSUE
Corrective Action:
CHECK ENGINE LIGHT CAME ON I PAID OUT OF POCKET FOR 3 DIFFERENT DIAGNOSTICS FOR THEM TO SAY THEY FIXED IT AND STILL HAVE THIS PROBLEM. CAR GOES IN STABILITY TRACK AND REDUCED ENGINE POWER WONT DRIVE OVER 5MPH THIS IS THE SAME PROBLEM I SEE NUMEROUS OTHER PEOPLE WITH THIS CAR ARE COMPLAINING ABOUT WHY ARE YOU GUYS NOT INVESTIGATING OR RECALLING THIS ENGINE BECAUSE IT'S CLEARLY A MANUFACTURER ISSUE
Additional Notes:
CHECK ENGINE LIGHT CAME ON I PAID OUT OF POCKET FOR 3 DIFFERENT DIAGNOSTICS FOR THEM TO SAY THEY FIXED IT AND STILL HAVE THIS PROBLEM. CAR GOES IN STABILITY TRACK AND REDUCED ENGINE POWER WONT DRIVE OVER 5MPH THIS IS THE SAME PROBLEM I SEE NUMEROUS OTHER PEOPLE WITH THIS CAR ARE COMPLAINING ABOUT WHY ARE YOU GUYS NOT INVESTIGATING OR RECALLING THIS ENGINE BECAUSE IT'S CLEARLY A MANUFACTURER ISSUE
Mfg Campaign: 11396069
Recall Date: Feb 13, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
SECOND REPORT I'M MAKING ABOUT THIS CARS ENGINE PROBLEMS THE STABILITY TRACK AND REDUCED ENGINE POWER CAUSED MY CAR TO STOP ON THE EXPRESSWAY AND I ALMOST HIT SOMEONE ! PLEASE INVESTIGATE INTO THIS ISSUE THEIR ARE SEVERAL PEOPLE UNDER THIS POST FROM DIFFERENT PARTS OF THE WORLD SAYING THE SAME THING
Corrective Action:
SECOND REPORT I'M MAKING ABOUT THIS CARS ENGINE PROBLEMS THE STABILITY TRACK AND REDUCED ENGINE POWER CAUSED MY CAR TO STOP ON THE EXPRESSWAY AND I ALMOST HIT SOMEONE ! PLEASE INVESTIGATE INTO THIS ISSUE THEIR ARE SEVERAL PEOPLE UNDER THIS POST FROM DIFFERENT PARTS OF THE WORLD SAYING THE SAME THING
Additional Notes:
SECOND REPORT I'M MAKING ABOUT THIS CARS ENGINE PROBLEMS THE STABILITY TRACK AND REDUCED ENGINE POWER CAUSED MY CAR TO STOP ON THE EXPRESSWAY AND I ALMOST HIT SOMEONE ! PLEASE INVESTIGATE INTO THIS ISSUE THEIR ARE SEVERAL PEOPLE UNDER THIS POST FROM DIFFERENT PARTS OF THE WORLD SAYING THE SAME THING
Mfg Campaign: 11396071
Recall Date: Feb 13, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
SECOND REPORT I'M MAKING ABOUT THIS CARS ENGINE PROBLEMS THE STABILITY TRACK AND REDUCED ENGINE POWER CAUSED MY CAR TO STOP ON THE EXPRESSWAY AND I ALMOST HIT SOMEONE ! PLEASE INVESTIGATE INTO THIS ISSUE THEIR ARE SEVERAL PEOPLE UNDER THIS POST FROM DIFFERENT PARTS OF THE WORLD SAYING THE SAME THING
Corrective Action:
SECOND REPORT I'M MAKING ABOUT THIS CARS ENGINE PROBLEMS THE STABILITY TRACK AND REDUCED ENGINE POWER CAUSED MY CAR TO STOP ON THE EXPRESSWAY AND I ALMOST HIT SOMEONE ! PLEASE INVESTIGATE INTO THIS ISSUE THEIR ARE SEVERAL PEOPLE UNDER THIS POST FROM DIFFERENT PARTS OF THE WORLD SAYING THE SAME THING
Additional Notes:
SECOND REPORT I'M MAKING ABOUT THIS CARS ENGINE PROBLEMS THE STABILITY TRACK AND REDUCED ENGINE POWER CAUSED MY CAR TO STOP ON THE EXPRESSWAY AND I ALMOST HIT SOMEONE ! PLEASE INVESTIGATE INTO THIS ISSUE THEIR ARE SEVERAL PEOPLE UNDER THIS POST FROM DIFFERENT PARTS OF THE WORLD SAYING THE SAME THING
Mfg Campaign: 11396071
Recall Date: Feb 13, 2021
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury