Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Cruze LS vehicles, equipped with a gasoline engine and a tire inflator kit instead of a spare tire. The vehicles may leak gasoline following a rear-impact crash and a rollover. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18159
Recall Date: May 10, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Cruze vehicles. A bracket used in the driver or front passenger seat-back recliner mechanism may have been incorrectly welded to the seat-back frame, as a result, in the event of a crash, the head-restraints may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17035
Recall Date: Jan 26, 2017
Consumer Complaints
274 ComplaintsGeneral Motors, Llc
Defect Description:
EXTERIOR LIGHTING:BRAKE LIGHTS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT THE HIGH MOUNT BRAKE LAMP FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BUCHANAN AUTOMOTIVE INC (1035 E MAIN ST, WAYNESBORO, PA) WHERE IT WAS DIAGNOSED THAT THE WASHERS WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS PROVIDED CASE NUMBER: 8-3724651728. THE FAILURE MILEAGE WAS APPROXIMATELY 59,238.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT THE HIGH MOUNT BRAKE LAMP FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BUCHANAN AUTOMOTIVE INC (1035 E MAIN ST, WAYNESBORO, PA) WHERE IT WAS DIAGNOSED THAT THE WASHERS WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS PROVIDED CASE NUMBER: 8-3724651728. THE FAILURE MILEAGE WAS APPROXIMATELY 59,238.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT THE HIGH MOUNT BRAKE LAMP FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BUCHANAN AUTOMOTIVE INC (1035 E MAIN ST, WAYNESBORO, PA) WHERE IT WAS DIAGNOSED THAT THE WASHERS WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS PROVIDED CASE NUMBER: 8-3724651728. THE FAILURE MILEAGE WAS APPROXIMATELY 59,238.
Mfg Campaign: 11057912
Recall Date: Jan 2, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING A VERY DISTRACTING 'WARNING MESSAGE' WILL APPEAR ON THE INFORMATION SCREEN WHICH TAKES THE DRIVERS FOCUS AWAY FROM THE ROAD FOR AN EXTENDED PERIOD. THIS IS ESPECIALLY DISTRACTING AT NIGHT SINCE THE MESSAGE WILL LIGHT UP THE INSIDE OF THE VEHICLE TO THE POINT OF AFFECTING VISIBILITY. THIS MESSAGE MUST BE ACKNOWLEDGED TO REMOVE IT FROM THE INFORMATION SCREEN. PHOTOGRAPH IS ATTACHED WHICH ILLUSTRATES VEHICLE WAS IN MOTION AT THE TIME THE MESSAGE WAS GENERATED DISTRACTING THE DRIVER SEVERELY. THE MESSAGE SAYS, "TAKING YOUR EYES OFF THE ROAD TOO LONG TOO OFTEN COULD CAUSE A CRASH RESULTING IN INJURY OR DEATH TO YOU OR OTHERS. FOCUS YOUR ATTENTION ON DRIVING". THIS IS QUITE IRONIC AS IT IS AN EXTREME DISTRACTION THAT TAKES TIME TO READ. THIS IS A RANDOM OCCURRENCE THAT MAY HAPPEN SEVERAL TIMES IN A DAY OR ONCE IN A WEEK.
Corrective Action:
WHILE DRIVING A VERY DISTRACTING 'WARNING MESSAGE' WILL APPEAR ON THE INFORMATION SCREEN WHICH TAKES THE DRIVERS FOCUS AWAY FROM THE ROAD FOR AN EXTENDED PERIOD. THIS IS ESPECIALLY DISTRACTING AT NIGHT SINCE THE MESSAGE WILL LIGHT UP THE INSIDE OF THE VEHICLE TO THE POINT OF AFFECTING VISIBILITY. THIS MESSAGE MUST BE ACKNOWLEDGED TO REMOVE IT FROM THE INFORMATION SCREEN. PHOTOGRAPH IS ATTACHED WHICH ILLUSTRATES VEHICLE WAS IN MOTION AT THE TIME THE MESSAGE WAS GENERATED DISTRACTING THE DRIVER SEVERELY. THE MESSAGE SAYS, "TAKING YOUR EYES OFF THE ROAD TOO LONG TOO OFTEN COULD CAUSE A CRASH RESULTING IN INJURY OR DEATH TO YOU OR OTHERS. FOCUS YOUR ATTENTION ON DRIVING". THIS IS QUITE IRONIC AS IT IS AN EXTREME DISTRACTION THAT TAKES TIME TO READ. THIS IS A RANDOM OCCURRENCE THAT MAY HAPPEN SEVERAL TIMES IN A DAY OR ONCE IN A WEEK.
Additional Notes:
WHILE DRIVING A VERY DISTRACTING 'WARNING MESSAGE' WILL APPEAR ON THE INFORMATION SCREEN WHICH TAKES THE DRIVERS FOCUS AWAY FROM THE ROAD FOR AN EXTENDED PERIOD. THIS IS ESPECIALLY DISTRACTING AT NIGHT SINCE THE MESSAGE WILL LIGHT UP THE INSIDE OF THE VEHICLE TO THE POINT OF AFFECTING VISIBILITY. THIS MESSAGE MUST BE ACKNOWLEDGED TO REMOVE IT FROM THE INFORMATION SCREEN. PHOTOGRAPH IS ATTACHED WHICH ILLUSTRATES VEHICLE WAS IN MOTION AT THE TIME THE MESSAGE WAS GENERATED DISTRACTING THE DRIVER SEVERELY. THE MESSAGE SAYS, "TAKING YOUR EYES OFF THE ROAD TOO LONG TOO OFTEN COULD CAUSE A CRASH RESULTING IN INJURY OR DEATH TO YOU OR OTHERS. FOCUS YOUR ATTENTION ON DRIVING". THIS IS QUITE IRONIC AS IT IS AN EXTREME DISTRACTION THAT TAKES TIME TO READ. THIS IS A RANDOM OCCURRENCE THAT MAY HAPPEN SEVERAL TIMES IN A DAY OR ONCE IN A WEEK.
Mfg Campaign: 11053874
Recall Date: Dec 11, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO DEALER (BRYNER CHEVROLET 1750 THE FAIRWAY, JENKINTOWN, PA 19046) FOR REPAIRS BUT THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO DEALER (BRYNER CHEVROLET 1750 THE FAIRWAY, JENKINTOWN, PA 19046) FOR REPAIRS BUT THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO DEALER (BRYNER CHEVROLET 1750 THE FAIRWAY, JENKINTOWN, PA 19046) FOR REPAIRS BUT THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200.
Mfg Campaign: 11051511
Recall Date: Nov 30, 2017
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE CAR IS ONLY A COUPLE MONTHS OLD AND THE STABILITRAK SYSTEM LIGHT CAME ON ASKING ME TO SERVICE IT IM TAKING TO THE DEALERSHIP TOMMORROW. BUT IM SCARED TO DRIVE IT CAUSE ITSSWAYING LEFT TO RIGHT CAUSE OF THE STABILITRAK I GUESS BUT THIS DIDNT STRT HAPPENING UNTIL IT RAINED THE OTHER DAY AND EVERY TIME I TURN THE CAR ON THE THE LIGHTS DIM AND FLICKER AND ACTS LIKE IT WANTS TO CUT OFF N WHEN I DROP MY SPEED DOWN TO 40 IT ACTS LIKE IT WANTS TO CUT OFF
Corrective Action:
THE CAR IS ONLY A COUPLE MONTHS OLD AND THE STABILITRAK SYSTEM LIGHT CAME ON ASKING ME TO SERVICE IT IM TAKING TO THE DEALERSHIP TOMMORROW. BUT IM SCARED TO DRIVE IT CAUSE ITSSWAYING LEFT TO RIGHT CAUSE OF THE STABILITRAK I GUESS BUT THIS DIDNT STRT HAPPENING UNTIL IT RAINED THE OTHER DAY AND EVERY TIME I TURN THE CAR ON THE THE LIGHTS DIM AND FLICKER AND ACTS LIKE IT WANTS TO CUT OFF N WHEN I DROP MY SPEED DOWN TO 40 IT ACTS LIKE IT WANTS TO CUT OFF
Additional Notes:
THE CAR IS ONLY A COUPLE MONTHS OLD AND THE STABILITRAK SYSTEM LIGHT CAME ON ASKING ME TO SERVICE IT IM TAKING TO THE DEALERSHIP TOMMORROW. BUT IM SCARED TO DRIVE IT CAUSE ITSSWAYING LEFT TO RIGHT CAUSE OF THE STABILITRAK I GUESS BUT THIS DIDNT STRT HAPPENING UNTIL IT RAINED THE OTHER DAY AND EVERY TIME I TURN THE CAR ON THE THE LIGHTS DIM AND FLICKER AND ACTS LIKE IT WANTS TO CUT OFF N WHEN I DROP MY SPEED DOWN TO 40 IT ACTS LIKE IT WANTS TO CUT OFF
Mfg Campaign: 11047344
Recall Date: Nov 19, 2017
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE HEADLIGHTS ARE VERY DIM ON THIS VEHICLE. THIS IS A BRAND NEW CAR BUT IT IS THE LS MODEL WHICH DOES NOT HAVE SEPARATE DAYTIME RUNNING LAMPS. INSTEAD OF DAYTIME RUNNING LAMPS, THE HEADLIGHTS ARE ON ANYTIME THE IGNITION KEY IS IN THE RUN POSITION. WHETHER OR NOT THE HEADLIGHT SWITCH IS SET TO "AUTO" OR THE HEADLIGHTS ARE TURNED ON MANUALLY MAKES NO DIFFERENCE IN HEADLIGHT INTENSITY. I'VE TAKEN THE CAR TO THE DEALERSHIP AND THEY CLAIM THAT THEY CANNOT FIND THE PROBLEM. BUT THE PROBLEM PERSISTS. WHEN I DRIVE ON HE FREEWAY AT NIGHT I CAN TELL THAT THE HEADLIGHTS ON NEIGHBORING CARS ARE BRIGHTER. I AM OFTEN FORCED TO USE THE HIGH BEAMS WHEN THERE ARE NO OTHER SOURCES OF ILLUMINATION. I WONDER IF THE LIGHTING "COMPUTER" IS SUPPOSED TO BE ABLE TO CONTROL THE POWER OF THE HEADLIGHTS. I'VE NOTICED THAT CHEVY CRUZES WITH DISCRETE DT RUNNING LAMPS (LEDS) STILL UTILIZE THE LOW BEAM HEADLIGHTS (PROJECTOR BEAM) BUT IN A DIMMED MODE. MY VEHICLE HAS OLD FASHIONED HALOGEN HEADLIGHTS. I NEED TO DETERMINE IF THE LIGHTING COMPUTER IS DIMMING MY HEADLIGHTS BECAUSE IT CAN'T DIFFERENTIATE NIGHT FROM DAY. THIS PROBLEM PERSISTS AT ALL TIMES. IT COULD BE THAT THIS VEHICLE MODEL HAS POOR HEADLIGHTS. I'VE OWNED AND DRIVEN MANY CARS OVER A LONG STRETCH OF TIME. BUT RARELY HAVE I DRIVEN A VEHICLE THAT HAD SUCH POOR HEADLIGHTS.
Corrective Action:
THE HEADLIGHTS ARE VERY DIM ON THIS VEHICLE. THIS IS A BRAND NEW CAR BUT IT IS THE LS MODEL WHICH DOES NOT HAVE SEPARATE DAYTIME RUNNING LAMPS. INSTEAD OF DAYTIME RUNNING LAMPS, THE HEADLIGHTS ARE ON ANYTIME THE IGNITION KEY IS IN THE RUN POSITION. WHETHER OR NOT THE HEADLIGHT SWITCH IS SET TO "AUTO" OR THE HEADLIGHTS ARE TURNED ON MANUALLY MAKES NO DIFFERENCE IN HEADLIGHT INTENSITY. I'VE TAKEN THE CAR TO THE DEALERSHIP AND THEY CLAIM THAT THEY CANNOT FIND THE PROBLEM. BUT THE PROBLEM PERSISTS. WHEN I DRIVE ON HE FREEWAY AT NIGHT I CAN TELL THAT THE HEADLIGHTS ON NEIGHBORING CARS ARE BRIGHTER. I AM OFTEN FORCED TO USE THE HIGH BEAMS WHEN THERE ARE NO OTHER SOURCES OF ILLUMINATION. I WONDER IF THE LIGHTING "COMPUTER" IS SUPPOSED TO BE ABLE TO CONTROL THE POWER OF THE HEADLIGHTS. I'VE NOTICED THAT CHEVY CRUZES WITH DISCRETE DT RUNNING LAMPS (LEDS) STILL UTILIZE THE LOW BEAM HEADLIGHTS (PROJECTOR BEAM) BUT IN A DIMMED MODE. MY VEHICLE HAS OLD FASHIONED HALOGEN HEADLIGHTS. I NEED TO DETERMINE IF THE LIGHTING COMPUTER IS DIMMING MY HEADLIGHTS BECAUSE IT CAN'T DIFFERENTIATE NIGHT FROM DAY. THIS PROBLEM PERSISTS AT ALL TIMES. IT COULD BE THAT THIS VEHICLE MODEL HAS POOR HEADLIGHTS. I'VE OWNED AND DRIVEN MANY CARS OVER A LONG STRETCH OF TIME. BUT RARELY HAVE I DRIVEN A VEHICLE THAT HAD SUCH POOR HEADLIGHTS.
Additional Notes:
THE HEADLIGHTS ARE VERY DIM ON THIS VEHICLE. THIS IS A BRAND NEW CAR BUT IT IS THE LS MODEL WHICH DOES NOT HAVE SEPARATE DAYTIME RUNNING LAMPS. INSTEAD OF DAYTIME RUNNING LAMPS, THE HEADLIGHTS ARE ON ANYTIME THE IGNITION KEY IS IN THE RUN POSITION. WHETHER OR NOT THE HEADLIGHT SWITCH IS SET TO "AUTO" OR THE HEADLIGHTS ARE TURNED ON MANUALLY MAKES NO DIFFERENCE IN HEADLIGHT INTENSITY. I'VE TAKEN THE CAR TO THE DEALERSHIP AND THEY CLAIM THAT THEY CANNOT FIND THE PROBLEM. BUT THE PROBLEM PERSISTS. WHEN I DRIVE ON HE FREEWAY AT NIGHT I CAN TELL THAT THE HEADLIGHTS ON NEIGHBORING CARS ARE BRIGHTER. I AM OFTEN FORCED TO USE THE HIGH BEAMS WHEN THERE ARE NO OTHER SOURCES OF ILLUMINATION. I WONDER IF THE LIGHTING "COMPUTER" IS SUPPOSED TO BE ABLE TO CONTROL THE POWER OF THE HEADLIGHTS. I'VE NOTICED THAT CHEVY CRUZES WITH DISCRETE DT RUNNING LAMPS (LEDS) STILL UTILIZE THE LOW BEAM HEADLIGHTS (PROJECTOR BEAM) BUT IN A DIMMED MODE. MY VEHICLE HAS OLD FASHIONED HALOGEN HEADLIGHTS. I NEED TO DETERMINE IF THE LIGHTING COMPUTER IS DIMMING MY HEADLIGHTS BECAUSE IT CAN'T DIFFERENTIATE NIGHT FROM DAY. THIS PROBLEM PERSISTS AT ALL TIMES. IT COULD BE THAT THIS VEHICLE MODEL HAS POOR HEADLIGHTS. I'VE OWNED AND DRIVEN MANY CARS OVER A LONG STRETCH OF TIME. BUT RARELY HAVE I DRIVEN A VEHICLE THAT HAD SUCH POOR HEADLIGHTS.
Mfg Campaign: 11039332
Recall Date: Oct 24, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CPSP: ON 10/3/2017 MY DAUGHTER INFORMED ME THAT SINCE SHE ACTIVATED HER DRIVEWISE DEVICE ON HER 2017 CHEVY CRUZE THE PREVIOUS DAY, HER BRAKES SUDDENLY SEEMED TO BECOME EXTREMELY SENSITIVE, ALMOST TO THE POINT OF LOCKING HER WHEELS UP WHEN APPLIED GENTLY. *BF .UPDATED 11/09/17 *BF THE CONSUMER STATED THE INSURANCE AGENT WAS CONTACTED AND ADVISED NOT TO USE THE DEVICE. UPDATED 10/16/2017*JS THE CONSUMER WAS ADVISED THE DRIVEWISE DEVICE MAY HAVE BEEN FAULTY AND TO RETURN IT. THE CONSUMER RECEIVED A NEW DEVICE THAT OPERATES PROPERLY. UPDATED 11/13/2017*JS
Corrective Action:
CPSP: ON 10/3/2017 MY DAUGHTER INFORMED ME THAT SINCE SHE ACTIVATED HER DRIVEWISE DEVICE ON HER 2017 CHEVY CRUZE THE PREVIOUS DAY, HER BRAKES SUDDENLY SEEMED TO BECOME EXTREMELY SENSITIVE, ALMOST TO THE POINT OF LOCKING HER WHEELS UP WHEN APPLIED GENTLY. *BF .UPDATED 11/09/17 *BF THE CONSUMER STATED THE INSURANCE AGENT WAS CONTACTED AND ADVISED NOT TO USE THE DEVICE. UPDATED 10/16/2017*JS THE CONSUMER WAS ADVISED THE DRIVEWISE DEVICE MAY HAVE BEEN FAULTY AND TO RETURN IT. THE CONSUMER RECEIVED A NEW DEVICE THAT OPERATES PROPERLY. UPDATED 11/13/2017*JS
Additional Notes:
CPSP: ON 10/3/2017 MY DAUGHTER INFORMED ME THAT SINCE SHE ACTIVATED HER DRIVEWISE DEVICE ON HER 2017 CHEVY CRUZE THE PREVIOUS DAY, HER BRAKES SUDDENLY SEEMED TO BECOME EXTREMELY SENSITIVE, ALMOST TO THE POINT OF LOCKING HER WHEELS UP WHEN APPLIED GENTLY. *BF .UPDATED 11/09/17 *BF THE CONSUMER STATED THE INSURANCE AGENT WAS CONTACTED AND ADVISED NOT TO USE THE DEVICE. UPDATED 10/16/2017*JS THE CONSUMER WAS ADVISED THE DRIVEWISE DEVICE MAY HAVE BEEN FAULTY AND TO RETURN IT. THE CONSUMER RECEIVED A NEW DEVICE THAT OPERATES PROPERLY. UPDATED 11/13/2017*JS
Mfg Campaign: 11033751
Recall Date: Oct 12, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WAS TRAVELING APPROXIMATELY 62 MPH I PRESSED THE GAS PEDAL TO THE FLOOR AND THE POWER STOPPED FROM THE ENGINE AND THE TRANSMISSION DOWN SHIFTED CAUSING A LOUD THUD NOISE IN THE DASH BOARD AREA. THE VEHICLE NEVER INCREASED SPEED IT DROPPED DOWN TO APPROXIMATELY 50 MPH UNTIL I EXITED, UPON EXITING I CAME TO A COMPLETE STOP AND RESTARTED THE VEHICLE. WHEN ACCELERATING THE DASH BOARD NOW VIBRATED AT APPROXIMATELY 5000 RPM. I TOOK THE VEHICLE TO THE DEALER PADDOCK CHEVROLET. DRIVING IN THE VEHICLE WITH THE SERVICE REPRESENTATIVE ROLAND WE WERE ABLE TO RECREATE THE SECONDARY VIBRATION. THE DEALER SAID THERE ARE NO CODES FOR THE LOSS OF POWER. I LEFT THE VEHICLE AT PADDOCK AND IT IS THERE NOW. GM HAS BEEN NON-RESPONSIVE CASE # 8-3183509862. I HAVE BEEN IN HIGH-SPEED ACCIDENTS BEFORE AND AM DEEPLY AFRAID TO DRIVE THIS VEHICLE WITH OUT KNOWING WHY THERE WAS POWER LOSS AND WHEN IT WILL HAPPEN AGAIN.
Corrective Action:
WAS TRAVELING APPROXIMATELY 62 MPH I PRESSED THE GAS PEDAL TO THE FLOOR AND THE POWER STOPPED FROM THE ENGINE AND THE TRANSMISSION DOWN SHIFTED CAUSING A LOUD THUD NOISE IN THE DASH BOARD AREA. THE VEHICLE NEVER INCREASED SPEED IT DROPPED DOWN TO APPROXIMATELY 50 MPH UNTIL I EXITED, UPON EXITING I CAME TO A COMPLETE STOP AND RESTARTED THE VEHICLE. WHEN ACCELERATING THE DASH BOARD NOW VIBRATED AT APPROXIMATELY 5000 RPM. I TOOK THE VEHICLE TO THE DEALER PADDOCK CHEVROLET. DRIVING IN THE VEHICLE WITH THE SERVICE REPRESENTATIVE ROLAND WE WERE ABLE TO RECREATE THE SECONDARY VIBRATION. THE DEALER SAID THERE ARE NO CODES FOR THE LOSS OF POWER. I LEFT THE VEHICLE AT PADDOCK AND IT IS THERE NOW. GM HAS BEEN NON-RESPONSIVE CASE # 8-3183509862. I HAVE BEEN IN HIGH-SPEED ACCIDENTS BEFORE AND AM DEEPLY AFRAID TO DRIVE THIS VEHICLE WITH OUT KNOWING WHY THERE WAS POWER LOSS AND WHEN IT WILL HAPPEN AGAIN.
Additional Notes:
WAS TRAVELING APPROXIMATELY 62 MPH I PRESSED THE GAS PEDAL TO THE FLOOR AND THE POWER STOPPED FROM THE ENGINE AND THE TRANSMISSION DOWN SHIFTED CAUSING A LOUD THUD NOISE IN THE DASH BOARD AREA. THE VEHICLE NEVER INCREASED SPEED IT DROPPED DOWN TO APPROXIMATELY 50 MPH UNTIL I EXITED, UPON EXITING I CAME TO A COMPLETE STOP AND RESTARTED THE VEHICLE. WHEN ACCELERATING THE DASH BOARD NOW VIBRATED AT APPROXIMATELY 5000 RPM. I TOOK THE VEHICLE TO THE DEALER PADDOCK CHEVROLET. DRIVING IN THE VEHICLE WITH THE SERVICE REPRESENTATIVE ROLAND WE WERE ABLE TO RECREATE THE SECONDARY VIBRATION. THE DEALER SAID THERE ARE NO CODES FOR THE LOSS OF POWER. I LEFT THE VEHICLE AT PADDOCK AND IT IS THERE NOW. GM HAS BEEN NON-RESPONSIVE CASE # 8-3183509862. I HAVE BEEN IN HIGH-SPEED ACCIDENTS BEFORE AND AM DEEPLY AFRAID TO DRIVE THIS VEHICLE WITH OUT KNOWING WHY THERE WAS POWER LOSS AND WHEN IT WILL HAPPEN AGAIN.
Mfg Campaign: 11022144
Recall Date: Sep 7, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WAS TRAVELING APPROXIMATELY 62 MPH I PRESSED THE GAS PEDAL TO THE FLOOR AND THE POWER STOPPED FROM THE ENGINE AND THE TRANSMISSION DOWN SHIFTED CAUSING A LOUD THUD NOISE IN THE DASH BOARD AREA. THE VEHICLE NEVER INCREASED SPEED IT DROPPED DOWN TO APPROXIMATELY 50 MPH UNTIL I EXITED, UPON EXITING I CAME TO A COMPLETE STOP AND RESTARTED THE VEHICLE. WHEN ACCELERATING THE DASH BOARD NOW VIBRATED AT APPROXIMATELY 5000 RPM. I TOOK THE VEHICLE TO THE DEALER PADDOCK CHEVROLET. DRIVING IN THE VEHICLE WITH THE SERVICE REPRESENTATIVE ROLAND WE WERE ABLE TO RECREATE THE SECONDARY VIBRATION. THE DEALER SAID THERE ARE NO CODES FOR THE LOSS OF POWER. I LEFT THE VEHICLE AT PADDOCK AND IT IS THERE NOW. GM HAS BEEN NON-RESPONSIVE CASE # 8-3183509862. I HAVE BEEN IN HIGH-SPEED ACCIDENTS BEFORE AND AM DEEPLY AFRAID TO DRIVE THIS VEHICLE WITH OUT KNOWING WHY THERE WAS POWER LOSS AND WHEN IT WILL HAPPEN AGAIN.
Corrective Action:
WAS TRAVELING APPROXIMATELY 62 MPH I PRESSED THE GAS PEDAL TO THE FLOOR AND THE POWER STOPPED FROM THE ENGINE AND THE TRANSMISSION DOWN SHIFTED CAUSING A LOUD THUD NOISE IN THE DASH BOARD AREA. THE VEHICLE NEVER INCREASED SPEED IT DROPPED DOWN TO APPROXIMATELY 50 MPH UNTIL I EXITED, UPON EXITING I CAME TO A COMPLETE STOP AND RESTARTED THE VEHICLE. WHEN ACCELERATING THE DASH BOARD NOW VIBRATED AT APPROXIMATELY 5000 RPM. I TOOK THE VEHICLE TO THE DEALER PADDOCK CHEVROLET. DRIVING IN THE VEHICLE WITH THE SERVICE REPRESENTATIVE ROLAND WE WERE ABLE TO RECREATE THE SECONDARY VIBRATION. THE DEALER SAID THERE ARE NO CODES FOR THE LOSS OF POWER. I LEFT THE VEHICLE AT PADDOCK AND IT IS THERE NOW. GM HAS BEEN NON-RESPONSIVE CASE # 8-3183509862. I HAVE BEEN IN HIGH-SPEED ACCIDENTS BEFORE AND AM DEEPLY AFRAID TO DRIVE THIS VEHICLE WITH OUT KNOWING WHY THERE WAS POWER LOSS AND WHEN IT WILL HAPPEN AGAIN.
Additional Notes:
WAS TRAVELING APPROXIMATELY 62 MPH I PRESSED THE GAS PEDAL TO THE FLOOR AND THE POWER STOPPED FROM THE ENGINE AND THE TRANSMISSION DOWN SHIFTED CAUSING A LOUD THUD NOISE IN THE DASH BOARD AREA. THE VEHICLE NEVER INCREASED SPEED IT DROPPED DOWN TO APPROXIMATELY 50 MPH UNTIL I EXITED, UPON EXITING I CAME TO A COMPLETE STOP AND RESTARTED THE VEHICLE. WHEN ACCELERATING THE DASH BOARD NOW VIBRATED AT APPROXIMATELY 5000 RPM. I TOOK THE VEHICLE TO THE DEALER PADDOCK CHEVROLET. DRIVING IN THE VEHICLE WITH THE SERVICE REPRESENTATIVE ROLAND WE WERE ABLE TO RECREATE THE SECONDARY VIBRATION. THE DEALER SAID THERE ARE NO CODES FOR THE LOSS OF POWER. I LEFT THE VEHICLE AT PADDOCK AND IT IS THERE NOW. GM HAS BEEN NON-RESPONSIVE CASE # 8-3183509862. I HAVE BEEN IN HIGH-SPEED ACCIDENTS BEFORE AND AM DEEPLY AFRAID TO DRIVE THIS VEHICLE WITH OUT KNOWING WHY THERE WAS POWER LOSS AND WHEN IT WILL HAPPEN AGAIN.
Mfg Campaign: 11022144
Recall Date: Sep 7, 2017
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
I HAD MY CAR SERVICED AT A LOCAL GM DEALERSHIP (SUBURBAN CHEVROLET IN ANN ARBOR, MI), WHERE MY TIRES WERE ROTATED, OIL CHANGED, AND A RECALL FIXED. AS I LEFT THE DEALER/SERVICE DEPARTMENT THAT DAY I FELT MY CAR PULLING SLIGHTLY TO THE RIGHT. I DIDN'T THINK ANYTHING OF IT UNTIL THE FOLLOWING DAY WHEN I WAS DRIVING IN TO WORK AND THE PULLING CONTINUED, WITH MY STEERING WHEEL SLIGHTLY WOBBLING. I LEFT WORK FOR AN APPOINTMENT A FEW HOURS LATER AND AS I WAS DRIVING MY STEERING WHEEL STARTED SHAKING MORE VIOLENTLY. I IMMEDIATELY PULLED OFF AT THE FIRST AVAILABLE EXIT, WHICH WAS LUCKILY THE ONE FOR MY FATHER'S WORK. I DROVE TO HIS PLACE OF EMPLOYEMENT WHERE HE CAME OUT TO CHECK TO SEE IF MY WHEELS/TIRES WERE OK. HE FOUND THAT ALL LUG NUTS ON ALL FOUR TIRES HADN'T BEEN PROPERLY TIGHTENED AND WERE ONLY "FINGER TIGHTENED." ONCE HE WAS SURE TO PROPERLY TIGHTEN ALL LUG NUTS I LEFT AND RETURNED TO THE HIGHWAY TO GET TO MY APPOINTMENT. THE STEERING WHEEL WAS NO LONGER SHAKING, AND WHILE IT CONTINUED TO PULL SLIGHTLY, IT WAS NOWHERE AS SEVERE AS IT WAS PRIOR TO THE LUG NUTS BEING TIGHTENED. MAJORITY OF DRIVING WAS HIGHWAY.
Corrective Action:
I HAD MY CAR SERVICED AT A LOCAL GM DEALERSHIP (SUBURBAN CHEVROLET IN ANN ARBOR, MI), WHERE MY TIRES WERE ROTATED, OIL CHANGED, AND A RECALL FIXED. AS I LEFT THE DEALER/SERVICE DEPARTMENT THAT DAY I FELT MY CAR PULLING SLIGHTLY TO THE RIGHT. I DIDN'T THINK ANYTHING OF IT UNTIL THE FOLLOWING DAY WHEN I WAS DRIVING IN TO WORK AND THE PULLING CONTINUED, WITH MY STEERING WHEEL SLIGHTLY WOBBLING. I LEFT WORK FOR AN APPOINTMENT A FEW HOURS LATER AND AS I WAS DRIVING MY STEERING WHEEL STARTED SHAKING MORE VIOLENTLY. I IMMEDIATELY PULLED OFF AT THE FIRST AVAILABLE EXIT, WHICH WAS LUCKILY THE ONE FOR MY FATHER'S WORK. I DROVE TO HIS PLACE OF EMPLOYEMENT WHERE HE CAME OUT TO CHECK TO SEE IF MY WHEELS/TIRES WERE OK. HE FOUND THAT ALL LUG NUTS ON ALL FOUR TIRES HADN'T BEEN PROPERLY TIGHTENED AND WERE ONLY "FINGER TIGHTENED." ONCE HE WAS SURE TO PROPERLY TIGHTEN ALL LUG NUTS I LEFT AND RETURNED TO THE HIGHWAY TO GET TO MY APPOINTMENT. THE STEERING WHEEL WAS NO LONGER SHAKING, AND WHILE IT CONTINUED TO PULL SLIGHTLY, IT WAS NOWHERE AS SEVERE AS IT WAS PRIOR TO THE LUG NUTS BEING TIGHTENED. MAJORITY OF DRIVING WAS HIGHWAY.
Additional Notes:
I HAD MY CAR SERVICED AT A LOCAL GM DEALERSHIP (SUBURBAN CHEVROLET IN ANN ARBOR, MI), WHERE MY TIRES WERE ROTATED, OIL CHANGED, AND A RECALL FIXED. AS I LEFT THE DEALER/SERVICE DEPARTMENT THAT DAY I FELT MY CAR PULLING SLIGHTLY TO THE RIGHT. I DIDN'T THINK ANYTHING OF IT UNTIL THE FOLLOWING DAY WHEN I WAS DRIVING IN TO WORK AND THE PULLING CONTINUED, WITH MY STEERING WHEEL SLIGHTLY WOBBLING. I LEFT WORK FOR AN APPOINTMENT A FEW HOURS LATER AND AS I WAS DRIVING MY STEERING WHEEL STARTED SHAKING MORE VIOLENTLY. I IMMEDIATELY PULLED OFF AT THE FIRST AVAILABLE EXIT, WHICH WAS LUCKILY THE ONE FOR MY FATHER'S WORK. I DROVE TO HIS PLACE OF EMPLOYEMENT WHERE HE CAME OUT TO CHECK TO SEE IF MY WHEELS/TIRES WERE OK. HE FOUND THAT ALL LUG NUTS ON ALL FOUR TIRES HADN'T BEEN PROPERLY TIGHTENED AND WERE ONLY "FINGER TIGHTENED." ONCE HE WAS SURE TO PROPERLY TIGHTEN ALL LUG NUTS I LEFT AND RETURNED TO THE HIGHWAY TO GET TO MY APPOINTMENT. THE STEERING WHEEL WAS NO LONGER SHAKING, AND WHILE IT CONTINUED TO PULL SLIGHTLY, IT WAS NOWHERE AS SEVERE AS IT WAS PRIOR TO THE LUG NUTS BEING TIGHTENED. MAJORITY OF DRIVING WAS HIGHWAY.
Mfg Campaign: 11016075
Recall Date: Aug 17, 2017
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING OUR 2017 CHEVY CRUZE HATCHBACK AT NIGHTIME , THE PROBLEM OCCURRED ON THE HIGHWAY. THE ORANGE LINES THAT ARE MADE IN THIS VEHICLE FOR ANTENNA & REAR GLASS DEFROSTER THAT LIGHTS FROM CARS BEHIND ME ALL I WAS GETTING WERE STRONG ALMOST BLINDING GLARE FROM THE REAR GLASS ,I DID TRY TO AVOID GLARE WITH DAY/NITE MIRROR IT DID`NT HELP AT ALL. I DON`T KNOW IF IT`S A DEFECT OR OTHER PROBLEM? PLEASE ADVISE , BECAUSE THIS VEHICLE I`M FEEL IT WILL CAUSE A CRITICAL ACCIDENT ETC.
Corrective Action:
WHILE DRIVING OUR 2017 CHEVY CRUZE HATCHBACK AT NIGHTIME , THE PROBLEM OCCURRED ON THE HIGHWAY. THE ORANGE LINES THAT ARE MADE IN THIS VEHICLE FOR ANTENNA & REAR GLASS DEFROSTER THAT LIGHTS FROM CARS BEHIND ME ALL I WAS GETTING WERE STRONG ALMOST BLINDING GLARE FROM THE REAR GLASS ,I DID TRY TO AVOID GLARE WITH DAY/NITE MIRROR IT DID`NT HELP AT ALL. I DON`T KNOW IF IT`S A DEFECT OR OTHER PROBLEM? PLEASE ADVISE , BECAUSE THIS VEHICLE I`M FEEL IT WILL CAUSE A CRITICAL ACCIDENT ETC.
Additional Notes:
WHILE DRIVING OUR 2017 CHEVY CRUZE HATCHBACK AT NIGHTIME , THE PROBLEM OCCURRED ON THE HIGHWAY. THE ORANGE LINES THAT ARE MADE IN THIS VEHICLE FOR ANTENNA & REAR GLASS DEFROSTER THAT LIGHTS FROM CARS BEHIND ME ALL I WAS GETTING WERE STRONG ALMOST BLINDING GLARE FROM THE REAR GLASS ,I DID TRY TO AVOID GLARE WITH DAY/NITE MIRROR IT DID`NT HELP AT ALL. I DON`T KNOW IF IT`S A DEFECT OR OTHER PROBLEM? PLEASE ADVISE , BECAUSE THIS VEHICLE I`M FEEL IT WILL CAUSE A CRITICAL ACCIDENT ETC.
Mfg Campaign: 10985603
Recall Date: May 14, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PULLED INTO MY CAR PORT AND NOTICED THAT MY CAR HAD ALREADY SHUT OFF, NOT KNOWING THAT IT WAS STILL IN DRIVE. I LEFT MY FOOT ON THE BRAKE, TOOK OFF MY SEAT BELT AND OPENED MY DOOR TO EXIT. THE CAR STARTED AND LURCHED FORWARD AS I WAS PARTIALLY OUT OF THE VEHICLE. MY WIFE WAS STILL IN THE VEHICLE AND MANAGED TO GET IT INTO PARK BEFORE I WAS RUN OVER AS IT WOULD HAVE ALSO HIT MY MOTORCYCLE THAT WAS PARKED IN FRONT OF IT. I FIND THAT THE CAR HAS A "AUTO STOP" WHICH TURNS OFF THE ENGINE WHILE YOU ARE STOPPED AND IN GEAR, THEN THE ENGINE STARTS AUTOMATICALLY WHEN YOU REMOVE YOUR FOOT FROM THE BRAKE. ANY OTHER TIME YOUR CAR WILL NOT START WHILE IN GEAR BUT WITH THIS IT STARTS IF YOU WANT IT TO OR NOT, EVEN WHEN IN GEAR GETTING OUT OF THE CAR CAUSING INJURY OR DEATH. I MYSELF SUFFERED SOME BRUISING AND MINOR CUTS.
Corrective Action:
I PULLED INTO MY CAR PORT AND NOTICED THAT MY CAR HAD ALREADY SHUT OFF, NOT KNOWING THAT IT WAS STILL IN DRIVE. I LEFT MY FOOT ON THE BRAKE, TOOK OFF MY SEAT BELT AND OPENED MY DOOR TO EXIT. THE CAR STARTED AND LURCHED FORWARD AS I WAS PARTIALLY OUT OF THE VEHICLE. MY WIFE WAS STILL IN THE VEHICLE AND MANAGED TO GET IT INTO PARK BEFORE I WAS RUN OVER AS IT WOULD HAVE ALSO HIT MY MOTORCYCLE THAT WAS PARKED IN FRONT OF IT. I FIND THAT THE CAR HAS A "AUTO STOP" WHICH TURNS OFF THE ENGINE WHILE YOU ARE STOPPED AND IN GEAR, THEN THE ENGINE STARTS AUTOMATICALLY WHEN YOU REMOVE YOUR FOOT FROM THE BRAKE. ANY OTHER TIME YOUR CAR WILL NOT START WHILE IN GEAR BUT WITH THIS IT STARTS IF YOU WANT IT TO OR NOT, EVEN WHEN IN GEAR GETTING OUT OF THE CAR CAUSING INJURY OR DEATH. I MYSELF SUFFERED SOME BRUISING AND MINOR CUTS.
Additional Notes:
I PULLED INTO MY CAR PORT AND NOTICED THAT MY CAR HAD ALREADY SHUT OFF, NOT KNOWING THAT IT WAS STILL IN DRIVE. I LEFT MY FOOT ON THE BRAKE, TOOK OFF MY SEAT BELT AND OPENED MY DOOR TO EXIT. THE CAR STARTED AND LURCHED FORWARD AS I WAS PARTIALLY OUT OF THE VEHICLE. MY WIFE WAS STILL IN THE VEHICLE AND MANAGED TO GET IT INTO PARK BEFORE I WAS RUN OVER AS IT WOULD HAVE ALSO HIT MY MOTORCYCLE THAT WAS PARKED IN FRONT OF IT. I FIND THAT THE CAR HAS A "AUTO STOP" WHICH TURNS OFF THE ENGINE WHILE YOU ARE STOPPED AND IN GEAR, THEN THE ENGINE STARTS AUTOMATICALLY WHEN YOU REMOVE YOUR FOOT FROM THE BRAKE. ANY OTHER TIME YOUR CAR WILL NOT START WHILE IN GEAR BUT WITH THIS IT STARTS IF YOU WANT IT TO OR NOT, EVEN WHEN IN GEAR GETTING OUT OF THE CAR CAUSING INJURY OR DEATH. I MYSELF SUFFERED SOME BRUISING AND MINOR CUTS.
Mfg Campaign: 10967908
Recall Date: Mar 22, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS TEST DRIVING A NEW 2017 CHEVY CRUZE...WHILE ATTEMPTING TO ACCELERATE TO MERGE INTO TRAFFIC FROM THE ON RAMP OF THE INTERSTATE, THE CAR JUST REVS UP FOR LIKE 5 SECS BEFORE FINALLY ACCELERATING INTO TRAFFIC....THIS IS A *****MAJOR FLAW***** I THOUGHT THE CAR HAD SLIPPED INTO NEUTRAL....THE LAG TIME FOR THE MOTOR AND TRANSMISSION TO ENGAGE IS A HIGHLY****DEADLY****DESIGN FAILURE...
Corrective Action:
I WAS TEST DRIVING A NEW 2017 CHEVY CRUZE...WHILE ATTEMPTING TO ACCELERATE TO MERGE INTO TRAFFIC FROM THE ON RAMP OF THE INTERSTATE, THE CAR JUST REVS UP FOR LIKE 5 SECS BEFORE FINALLY ACCELERATING INTO TRAFFIC....THIS IS A *****MAJOR FLAW***** I THOUGHT THE CAR HAD SLIPPED INTO NEUTRAL....THE LAG TIME FOR THE MOTOR AND TRANSMISSION TO ENGAGE IS A HIGHLY****DEADLY****DESIGN FAILURE...
Additional Notes:
I WAS TEST DRIVING A NEW 2017 CHEVY CRUZE...WHILE ATTEMPTING TO ACCELERATE TO MERGE INTO TRAFFIC FROM THE ON RAMP OF THE INTERSTATE, THE CAR JUST REVS UP FOR LIKE 5 SECS BEFORE FINALLY ACCELERATING INTO TRAFFIC....THIS IS A *****MAJOR FLAW***** I THOUGHT THE CAR HAD SLIPPED INTO NEUTRAL....THE LAG TIME FOR THE MOTOR AND TRANSMISSION TO ENGAGE IS A HIGHLY****DEADLY****DESIGN FAILURE...
Mfg Campaign: 10959838
Recall Date: Mar 9, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ALMOST NEW VEHICLE (304 MI WHEN RENTED FROM HERTZ IN SAN ANTONIO, TX, 751 WHEN RETURNED). ON FREEWAY NEAR LIMIT SPEED (70 AND 75 MPH), COASTING DECELERATION (TO 60-65?) FOR SLOW TRAFFIC AHEAD, TRANSMISSION DOWNSHIFTED ON ITS OWN, CAUSING RAPID DECELERATION (EST. 10 MPH MORE), ACCELERATOR NOT EFFECTIVE FOR ~2 SEC. OCCURRED TWICE IN ABOUT 1 HR. FIRST EVENT -- HEAVY TRAFFIC, TRAFFIC AHEAD SLOWING FOR TRANSITION RAMP CURVE, SLIGHT UPHILL CURVE. IF THROTTLE WAS APPLIED, IT WAS VERY LIGHT TO STOP DECELERATION AND MATCH SPEED OF TRAFFIC AHEAD. SLOWING ON DOWNSHIFT WAS ENOUGH TO CAUSE VEHICLE BEHIND ME TO TAKE EVASIVE ACTION (BRAKE AND QUICKLY CHANGE LANES). SECOND OCCURRENCE, MINIMAL TRAFFIC, LEVEL, STRAIGHT 2-LANE FREEWAY, COASTING TO WAIT FOR TRUCK PASSING ANOTHER TRUCK. WHEN LANE CLEARED, APPLIED SIGNIFICANT THROTTLE. I THINK ALMOST IMMEDIATE DECELERATION. DECELERATION AND LAG TIME TO ACCELERATION SEEMED SIMILAR TO FIRST ASSURANCE. I WAS TOO DISTRACTED BY THE EVENTS TO LOOK AT TACHOMETER, BUT I SUSPECT ENGINE AUTOSTOP ENGAGED DURING THE COASTING AND DOWNSHIFT WAS RELATED TO RESTART OF ENGINE. NOT SURE BUT THINK I HIT CANCEL ON SPEED CONTROL RATHER THAN BRAKE FOR BOTH EVENTS. BEST GUESS, EITHER BAD SOFTWARE (NOT ACCOUNTING FOR THE SPEED OF VEHICLE AND ALLOWING ENGINE SHUTDOWN), OR HARDWARE FAULT RELATED TO REPORTING VEHICLE SPEED. I EXPECT MULTIPLE SIMILAR TIMES I COASTED TO SLOW, BUT UNCERTAIN IF DURATION OF COASTING WAS THE SAME, SO WOULD WONDER IF IT COULD BE AN INTERMITTENT HARDWARE FAULT, OR COMBINATION OF FACTORS I'M NOT THINKING ABOUT.
Corrective Action:
ALMOST NEW VEHICLE (304 MI WHEN RENTED FROM HERTZ IN SAN ANTONIO, TX, 751 WHEN RETURNED). ON FREEWAY NEAR LIMIT SPEED (70 AND 75 MPH), COASTING DECELERATION (TO 60-65?) FOR SLOW TRAFFIC AHEAD, TRANSMISSION DOWNSHIFTED ON ITS OWN, CAUSING RAPID DECELERATION (EST. 10 MPH MORE), ACCELERATOR NOT EFFECTIVE FOR ~2 SEC. OCCURRED TWICE IN ABOUT 1 HR. FIRST EVENT -- HEAVY TRAFFIC, TRAFFIC AHEAD SLOWING FOR TRANSITION RAMP CURVE, SLIGHT UPHILL CURVE. IF THROTTLE WAS APPLIED, IT WAS VERY LIGHT TO STOP DECELERATION AND MATCH SPEED OF TRAFFIC AHEAD. SLOWING ON DOWNSHIFT WAS ENOUGH TO CAUSE VEHICLE BEHIND ME TO TAKE EVASIVE ACTION (BRAKE AND QUICKLY CHANGE LANES). SECOND OCCURRENCE, MINIMAL TRAFFIC, LEVEL, STRAIGHT 2-LANE FREEWAY, COASTING TO WAIT FOR TRUCK PASSING ANOTHER TRUCK. WHEN LANE CLEARED, APPLIED SIGNIFICANT THROTTLE. I THINK ALMOST IMMEDIATE DECELERATION. DECELERATION AND LAG TIME TO ACCELERATION SEEMED SIMILAR TO FIRST ASSURANCE. I WAS TOO DISTRACTED BY THE EVENTS TO LOOK AT TACHOMETER, BUT I SUSPECT ENGINE AUTOSTOP ENGAGED DURING THE COASTING AND DOWNSHIFT WAS RELATED TO RESTART OF ENGINE. NOT SURE BUT THINK I HIT CANCEL ON SPEED CONTROL RATHER THAN BRAKE FOR BOTH EVENTS. BEST GUESS, EITHER BAD SOFTWARE (NOT ACCOUNTING FOR THE SPEED OF VEHICLE AND ALLOWING ENGINE SHUTDOWN), OR HARDWARE FAULT RELATED TO REPORTING VEHICLE SPEED. I EXPECT MULTIPLE SIMILAR TIMES I COASTED TO SLOW, BUT UNCERTAIN IF DURATION OF COASTING WAS THE SAME, SO WOULD WONDER IF IT COULD BE AN INTERMITTENT HARDWARE FAULT, OR COMBINATION OF FACTORS I'M NOT THINKING ABOUT.
Additional Notes:
ALMOST NEW VEHICLE (304 MI WHEN RENTED FROM HERTZ IN SAN ANTONIO, TX, 751 WHEN RETURNED). ON FREEWAY NEAR LIMIT SPEED (70 AND 75 MPH), COASTING DECELERATION (TO 60-65?) FOR SLOW TRAFFIC AHEAD, TRANSMISSION DOWNSHIFTED ON ITS OWN, CAUSING RAPID DECELERATION (EST. 10 MPH MORE), ACCELERATOR NOT EFFECTIVE FOR ~2 SEC. OCCURRED TWICE IN ABOUT 1 HR. FIRST EVENT -- HEAVY TRAFFIC, TRAFFIC AHEAD SLOWING FOR TRANSITION RAMP CURVE, SLIGHT UPHILL CURVE. IF THROTTLE WAS APPLIED, IT WAS VERY LIGHT TO STOP DECELERATION AND MATCH SPEED OF TRAFFIC AHEAD. SLOWING ON DOWNSHIFT WAS ENOUGH TO CAUSE VEHICLE BEHIND ME TO TAKE EVASIVE ACTION (BRAKE AND QUICKLY CHANGE LANES). SECOND OCCURRENCE, MINIMAL TRAFFIC, LEVEL, STRAIGHT 2-LANE FREEWAY, COASTING TO WAIT FOR TRUCK PASSING ANOTHER TRUCK. WHEN LANE CLEARED, APPLIED SIGNIFICANT THROTTLE. I THINK ALMOST IMMEDIATE DECELERATION. DECELERATION AND LAG TIME TO ACCELERATION SEEMED SIMILAR TO FIRST ASSURANCE. I WAS TOO DISTRACTED BY THE EVENTS TO LOOK AT TACHOMETER, BUT I SUSPECT ENGINE AUTOSTOP ENGAGED DURING THE COASTING AND DOWNSHIFT WAS RELATED TO RESTART OF ENGINE. NOT SURE BUT THINK I HIT CANCEL ON SPEED CONTROL RATHER THAN BRAKE FOR BOTH EVENTS. BEST GUESS, EITHER BAD SOFTWARE (NOT ACCOUNTING FOR THE SPEED OF VEHICLE AND ALLOWING ENGINE SHUTDOWN), OR HARDWARE FAULT RELATED TO REPORTING VEHICLE SPEED. I EXPECT MULTIPLE SIMILAR TIMES I COASTED TO SLOW, BUT UNCERTAIN IF DURATION OF COASTING WAS THE SAME, SO WOULD WONDER IF IT COULD BE AN INTERMITTENT HARDWARE FAULT, OR COMBINATION OF FACTORS I'M NOT THINKING ABOUT.
Mfg Campaign: 10924912
Recall Date: Nov 7, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE RADIO/CAMERA PANEL GOES COMPLETELY OUT.. NO VOLUME, NO ABILITY TO TURN ON/OFF, NO CAMERA, NO SOUND FROM ON'STAR NAVIGATION, NO SOUND FROM BACKUP ASSIST OR LANE ASSIST. I'M BROUGHT THIS VEHICLE ON OCTOBER 1,2016. THE FIRST OCCURRENCE WAS ONE WEEK LATER ON OCTOBER 8, 2016 WHILE DRIVING. THE SECOND INCIDENT HAPPENED ON OCTOBER 17,2016 AFTER BEING PARKED OVERNIGHT IN MY GARAGE. THE THIRD TIME HAPPEN OCTOBER 18, 2016 AFTER BEING PARKED FOR 45 WHILE I WAS AT LUNCH. WHEN IT DOES COMES BACK ON ONLY THE RADIO COMES ON. THE WIFI AND SATELLITE DOES NOT WORK. AFTER ABOUT AN HOUR EVERYTHING IS BACK TO NORMAL. I TOOK THE CAR TO DEALERSHIP TWICE AND EACH TIME THEY REPORT THEY COULD FIND NOTHING WRONG AND THE PROBLEM NEVER HAPPEN WHILE IN THEIR CARE. I DO HAVE A VIDEO SHOWING THE LAST INCIDENT. *TR
Corrective Action:
THE RADIO/CAMERA PANEL GOES COMPLETELY OUT.. NO VOLUME, NO ABILITY TO TURN ON/OFF, NO CAMERA, NO SOUND FROM ON'STAR NAVIGATION, NO SOUND FROM BACKUP ASSIST OR LANE ASSIST. I'M BROUGHT THIS VEHICLE ON OCTOBER 1,2016. THE FIRST OCCURRENCE WAS ONE WEEK LATER ON OCTOBER 8, 2016 WHILE DRIVING. THE SECOND INCIDENT HAPPENED ON OCTOBER 17,2016 AFTER BEING PARKED OVERNIGHT IN MY GARAGE. THE THIRD TIME HAPPEN OCTOBER 18, 2016 AFTER BEING PARKED FOR 45 WHILE I WAS AT LUNCH. WHEN IT DOES COMES BACK ON ONLY THE RADIO COMES ON. THE WIFI AND SATELLITE DOES NOT WORK. AFTER ABOUT AN HOUR EVERYTHING IS BACK TO NORMAL. I TOOK THE CAR TO DEALERSHIP TWICE AND EACH TIME THEY REPORT THEY COULD FIND NOTHING WRONG AND THE PROBLEM NEVER HAPPEN WHILE IN THEIR CARE. I DO HAVE A VIDEO SHOWING THE LAST INCIDENT. *TR
Additional Notes:
THE RADIO/CAMERA PANEL GOES COMPLETELY OUT.. NO VOLUME, NO ABILITY TO TURN ON/OFF, NO CAMERA, NO SOUND FROM ON'STAR NAVIGATION, NO SOUND FROM BACKUP ASSIST OR LANE ASSIST. I'M BROUGHT THIS VEHICLE ON OCTOBER 1,2016. THE FIRST OCCURRENCE WAS ONE WEEK LATER ON OCTOBER 8, 2016 WHILE DRIVING. THE SECOND INCIDENT HAPPENED ON OCTOBER 17,2016 AFTER BEING PARKED OVERNIGHT IN MY GARAGE. THE THIRD TIME HAPPEN OCTOBER 18, 2016 AFTER BEING PARKED FOR 45 WHILE I WAS AT LUNCH. WHEN IT DOES COMES BACK ON ONLY THE RADIO COMES ON. THE WIFI AND SATELLITE DOES NOT WORK. AFTER ABOUT AN HOUR EVERYTHING IS BACK TO NORMAL. I TOOK THE CAR TO DEALERSHIP TWICE AND EACH TIME THEY REPORT THEY COULD FIND NOTHING WRONG AND THE PROBLEM NEVER HAPPEN WHILE IN THEIR CARE. I DO HAVE A VIDEO SHOWING THE LAST INCIDENT. *TR
Mfg Campaign: 10917524
Recall Date: Oct 20, 2016
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