Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Cruze LS vehicles, equipped with a gasoline engine and a tire inflator kit instead of a spare tire. The vehicles may leak gasoline following a rear-impact crash and a rollover. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18159
Recall Date: May 10, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Cruze vehicles. A bracket used in the driver or front passenger seat-back recliner mechanism may have been incorrectly welded to the seat-back frame, as a result, in the event of a crash, the head-restraints may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17035
Recall Date: Jan 26, 2017
Consumer Complaints
274 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
1st cylinder misfire with only 60,000 miles on it. Research shows this is an issue yet GM Chevy has not recalled it. Not a simple fix it requires new engine
Corrective Action:
1st cylinder misfire with only 60,000 miles on it. Research shows this is an issue yet GM Chevy has not recalled it. Not a simple fix it requires new engine
Additional Notes:
1st cylinder misfire with only 60,000 miles on it. Research shows this is an issue yet GM Chevy has not recalled it. Not a simple fix it requires new engine
Mfg Campaign: 11556035
Recall Date: Nov 20, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car stops running unexpectedly and without warning. Just driving along and suddenly no power. Usually necessary to restart the car although occasionally it restarts on its own. Very dangerous when it happens at highway speed. Per my mechanic no codes show up for this problem. I looked up this issue online and see that plenty of other Chevy Cruze owners have had the same problem.
Corrective Action:
Car stops running unexpectedly and without warning. Just driving along and suddenly no power. Usually necessary to restart the car although occasionally it restarts on its own. Very dangerous when it happens at highway speed. Per my mechanic no codes show up for this problem. I looked up this issue online and see that plenty of other Chevy Cruze owners have had the same problem.
Additional Notes:
Car stops running unexpectedly and without warning. Just driving along and suddenly no power. Usually necessary to restart the car although occasionally it restarts on its own. Very dangerous when it happens at highway speed. Per my mechanic no codes show up for this problem. I looked up this issue online and see that plenty of other Chevy Cruze owners have had the same problem.
Mfg Campaign: 11553570
Recall Date: Nov 4, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The piston in my front cylinder cracked while traveling causing safety issues including, inconsistent speeds, poor acceleration, engine cutting off while driving. While no accident/injury occurred while driving in this instance, it would have been easy for something to happen. The garage I took it took recommended against driving it as it could shut down at any time on the road.
Corrective Action:
The piston in my front cylinder cracked while traveling causing safety issues including, inconsistent speeds, poor acceleration, engine cutting off while driving. While no accident/injury occurred while driving in this instance, it would have been easy for something to happen. The garage I took it took recommended against driving it as it could shut down at any time on the road.
Additional Notes:
The piston in my front cylinder cracked while traveling causing safety issues including, inconsistent speeds, poor acceleration, engine cutting off while driving. While no accident/injury occurred while driving in this instance, it would have been easy for something to happen. The garage I took it took recommended against driving it as it could shut down at any time on the road.
Mfg Campaign: 11547188
Recall Date: Sep 28, 2023
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Car spontaneously stops accelerating. Sometimes a restart is needed. It jerks as you're trying to gain acceleration. Sometimes it stalls after non acceleration. Safety is compromised due to traffic behind me going speed limit or worse. First appeared 2 months ago. Mechanic could not detect anything on diagnostics. Then we took it to the Chevy dealer where purchased and after 5 days could not diagnose. They took it out 3x but could not duplicate symptoms. No lights flash, no warnings. I'm at a loss, I'm a senior citizen who needs her vehicle. I no longer feel safe driving it. Please advise.
Corrective Action:
Car spontaneously stops accelerating. Sometimes a restart is needed. It jerks as you're trying to gain acceleration. Sometimes it stalls after non acceleration. Safety is compromised due to traffic behind me going speed limit or worse. First appeared 2 months ago. Mechanic could not detect anything on diagnostics. Then we took it to the Chevy dealer where purchased and after 5 days could not diagnose. They took it out 3x but could not duplicate symptoms. No lights flash, no warnings. I'm at a loss, I'm a senior citizen who needs her vehicle. I no longer feel safe driving it. Please advise.
Additional Notes:
Car spontaneously stops accelerating. Sometimes a restart is needed. It jerks as you're trying to gain acceleration. Sometimes it stalls after non acceleration. Safety is compromised due to traffic behind me going speed limit or worse. First appeared 2 months ago. Mechanic could not detect anything on diagnostics. Then we took it to the Chevy dealer where purchased and after 5 days could not diagnose. They took it out 3x but could not duplicate symptoms. No lights flash, no warnings. I'm at a loss, I'm a senior citizen who needs her vehicle. I no longer feel safe driving it. Please advise.
Mfg Campaign: 11546194
Recall Date: Sep 23, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car spontaneously stops accelerating. Sometimes a restart is needed. It jerks as you're trying to gain acceleration. Sometimes it stalls after non acceleration. Safety is compromised due to traffic behind me going speed limit or worse. First appeared 2 months ago. Mechanic could not detect anything on diagnostics. Then we took it to the Chevy dealer where purchased and after 5 days could not diagnose. They took it out 3x but could not duplicate symptoms. No lights flash, no warnings. I'm at a loss, I'm a senior citizen who needs her vehicle. I no longer feel safe driving it. Please advise.
Corrective Action:
Car spontaneously stops accelerating. Sometimes a restart is needed. It jerks as you're trying to gain acceleration. Sometimes it stalls after non acceleration. Safety is compromised due to traffic behind me going speed limit or worse. First appeared 2 months ago. Mechanic could not detect anything on diagnostics. Then we took it to the Chevy dealer where purchased and after 5 days could not diagnose. They took it out 3x but could not duplicate symptoms. No lights flash, no warnings. I'm at a loss, I'm a senior citizen who needs her vehicle. I no longer feel safe driving it. Please advise.
Additional Notes:
Car spontaneously stops accelerating. Sometimes a restart is needed. It jerks as you're trying to gain acceleration. Sometimes it stalls after non acceleration. Safety is compromised due to traffic behind me going speed limit or worse. First appeared 2 months ago. Mechanic could not detect anything on diagnostics. Then we took it to the Chevy dealer where purchased and after 5 days could not diagnose. They took it out 3x but could not duplicate symptoms. No lights flash, no warnings. I'm at a loss, I'm a senior citizen who needs her vehicle. I no longer feel safe driving it. Please advise.
Mfg Campaign: 11546194
Recall Date: Sep 23, 2023
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
The seat will not move forward. Being that it is an electric motor, it has become increasingly difficult to reach the pedals, especially the brakes.
Corrective Action:
The seat will not move forward. Being that it is an electric motor, it has become increasingly difficult to reach the pedals, especially the brakes.
Additional Notes:
The seat will not move forward. Being that it is an electric motor, it has become increasingly difficult to reach the pedals, especially the brakes.
Mfg Campaign: 11545733
Recall Date: Sep 20, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The Service Stabilitrak light came on at the same time as the check engine light. When this happened the first time I had it checked, it gave the Code P1101. I payed to having the Massive air flow sensor fix, than a few days after having massive air flow sensor replaced.The Service Stabilitrak and engine light came back on. The engine started to misfire I took it back to the car dealer shop and I was told that it was a Cylinder in the engine. The dealers shop at first couldn't tell me why it was doing this. After the car dealer ship opened up the engine they said that engine needed to be replacement.
Corrective Action:
The Service Stabilitrak light came on at the same time as the check engine light. When this happened the first time I had it checked, it gave the Code P1101. I payed to having the Massive air flow sensor fix, than a few days after having massive air flow sensor replaced.The Service Stabilitrak and engine light came back on. The engine started to misfire I took it back to the car dealer shop and I was told that it was a Cylinder in the engine. The dealers shop at first couldn't tell me why it was doing this. After the car dealer ship opened up the engine they said that engine needed to be replacement.
Additional Notes:
The Service Stabilitrak light came on at the same time as the check engine light. When this happened the first time I had it checked, it gave the Code P1101. I payed to having the Massive air flow sensor fix, than a few days after having massive air flow sensor replaced.The Service Stabilitrak and engine light came back on. The engine started to misfire I took it back to the car dealer shop and I was told that it was a Cylinder in the engine. The dealers shop at first couldn't tell me why it was doing this. After the car dealer ship opened up the engine they said that engine needed to be replacement.
Mfg Campaign: 11543957
Recall Date: Sep 11, 2023
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Corrective Action:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Additional Notes:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Mfg Campaign: 11543469
Recall Date: Sep 8, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Corrective Action:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Additional Notes:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Mfg Campaign: 11543469
Recall Date: Sep 8, 2023
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Potential Consequences:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Corrective Action:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Additional Notes:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle hesitated and was slow to accelerate. The stabili-trak control warning light was illuminated. The contact stated that the vehicle was slow to respond while driving uphill. There was an abnormal popping sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injector needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the coil pack, turbo boost, spark plugs, an oil change, ABS, brake booster, and air flow sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the low turbo boost. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Mfg Campaign: 11543469
Recall Date: Sep 8, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The engine failed and needs replacement due to low compression and constant misfire on cylinder #1, according to the dealership. I sold the vehicle because of the repair costs that were required. The vehicle’s mileage was 47,664 at time of inspection. A Chevrolet dealer confirmed the issue, and GM acknowledged that the issue occurred. The check engine light turned on a few weeks before the failure was diagnosed, and the light began flashing about a week before it was diagnosed. The Service Stabilitrak light also turned on at the same time as the check engine light.
Corrective Action:
The engine failed and needs replacement due to low compression and constant misfire on cylinder #1, according to the dealership. I sold the vehicle because of the repair costs that were required. The vehicle’s mileage was 47,664 at time of inspection. A Chevrolet dealer confirmed the issue, and GM acknowledged that the issue occurred. The check engine light turned on a few weeks before the failure was diagnosed, and the light began flashing about a week before it was diagnosed. The Service Stabilitrak light also turned on at the same time as the check engine light.
Additional Notes:
The engine failed and needs replacement due to low compression and constant misfire on cylinder #1, according to the dealership. I sold the vehicle because of the repair costs that were required. The vehicle’s mileage was 47,664 at time of inspection. A Chevrolet dealer confirmed the issue, and GM acknowledged that the issue occurred. The check engine light turned on a few weeks before the failure was diagnosed, and the light began flashing about a week before it was diagnosed. The Service Stabilitrak light also turned on at the same time as the check engine light.
Mfg Campaign: 11541970
Recall Date: Aug 31, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the spark plugs and ignition coils were replaced; however, the failure recurred. The vehicle was diagnosed, and the contact was informed that there was a misfire in cylinder #1. The vehicle was taken to another independent mechanic and the contact was informed that the piston was fractured, and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the spark plugs and ignition coils were replaced; however, the failure recurred. The vehicle was diagnosed, and the contact was informed that there was a misfire in cylinder #1. The vehicle was taken to another independent mechanic and the contact was informed that the piston was fractured, and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2017 Chevrolet Cruze. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the spark plugs and ignition coils were replaced; however, the failure recurred. The vehicle was diagnosed, and the contact was informed that there was a misfire in cylinder #1. The vehicle was taken to another independent mechanic and the contact was informed that the piston was fractured, and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.
Mfg Campaign: 11537760
Recall Date: Aug 10, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving approximately 40-45 MPH, the check engine warning light illuminated and the vehicle decelerated to 30-35 MPH. Additionally, the vehicle made abnormal rattling sounds and failed to exceed 30-35 MPH. The vehicle was taken to the dealer, where it was diagnosed that the knock sensors needed to be replaced. The vehicle was repaired; however, the failure recurred two months later. The vehicle was taken back to the dealer, where the knock sensors and the engine were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Zimbrick Chevrolet Service (1877 W Main St #200, Sun Prairie, WI 53590), where the knock sensors and the knock sensors terminal were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the Engine Control Module (ECM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving approximately 40-45 MPH, the check engine warning light illuminated and the vehicle decelerated to 30-35 MPH. Additionally, the vehicle made abnormal rattling sounds and failed to exceed 30-35 MPH. The vehicle was taken to the dealer, where it was diagnosed that the knock sensors needed to be replaced. The vehicle was repaired; however, the failure recurred two months later. The vehicle was taken back to the dealer, where the knock sensors and the engine were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Zimbrick Chevrolet Service (1877 W Main St #200, Sun Prairie, WI 53590), where the knock sensors and the knock sensors terminal were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the Engine Control Module (ECM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving approximately 40-45 MPH, the check engine warning light illuminated and the vehicle decelerated to 30-35 MPH. Additionally, the vehicle made abnormal rattling sounds and failed to exceed 30-35 MPH. The vehicle was taken to the dealer, where it was diagnosed that the knock sensors needed to be replaced. The vehicle was repaired; however, the failure recurred two months later. The vehicle was taken back to the dealer, where the knock sensors and the engine were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Zimbrick Chevrolet Service (1877 W Main St #200, Sun Prairie, WI 53590), where the knock sensors and the knock sensors terminal were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the Engine Control Module (ECM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 62,000.
Mfg Campaign: 11534297
Recall Date: Jul 25, 2023
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Potential Consequences:
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving approximately 40-45 MPH, the check engine warning light illuminated and the vehicle decelerated to 30-35 MPH. Additionally, the vehicle made abnormal rattling sounds and failed to exceed 30-35 MPH. The vehicle was taken to the dealer, where it was diagnosed that the knock sensors needed to be replaced. The vehicle was repaired; however, the failure recurred two months later. The vehicle was taken back to the dealer, where the knock sensors and the engine were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Zimbrick Chevrolet Service (1877 W Main St #200, Sun Prairie, WI 53590), where the knock sensors and the knock sensors terminal were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the Engine Control Module (ECM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving approximately 40-45 MPH, the check engine warning light illuminated and the vehicle decelerated to 30-35 MPH. Additionally, the vehicle made abnormal rattling sounds and failed to exceed 30-35 MPH. The vehicle was taken to the dealer, where it was diagnosed that the knock sensors needed to be replaced. The vehicle was repaired; however, the failure recurred two months later. The vehicle was taken back to the dealer, where the knock sensors and the engine were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Zimbrick Chevrolet Service (1877 W Main St #200, Sun Prairie, WI 53590), where the knock sensors and the knock sensors terminal were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the Engine Control Module (ECM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving approximately 40-45 MPH, the check engine warning light illuminated and the vehicle decelerated to 30-35 MPH. Additionally, the vehicle made abnormal rattling sounds and failed to exceed 30-35 MPH. The vehicle was taken to the dealer, where it was diagnosed that the knock sensors needed to be replaced. The vehicle was repaired; however, the failure recurred two months later. The vehicle was taken back to the dealer, where the knock sensors and the engine were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Zimbrick Chevrolet Service (1877 W Main St #200, Sun Prairie, WI 53590), where the knock sensors and the knock sensors terminal were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the Engine Control Module (ECM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 62,000.
Mfg Campaign: 11534297
Recall Date: Jul 25, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle had a cracked piston. Now the vehicle is very sluggish while accelerating from a stop. Burns a tremendous amount of fuel. Vehicle is also stalling frequently. It’s been to Chevrolet twice and a mom and pop shop and nobody can figure out what the problem is.
Corrective Action:
Vehicle had a cracked piston. Now the vehicle is very sluggish while accelerating from a stop. Burns a tremendous amount of fuel. Vehicle is also stalling frequently. It’s been to Chevrolet twice and a mom and pop shop and nobody can figure out what the problem is.
Additional Notes:
Vehicle had a cracked piston. Now the vehicle is very sluggish while accelerating from a stop. Burns a tremendous amount of fuel. Vehicle is also stalling frequently. It’s been to Chevrolet twice and a mom and pop shop and nobody can figure out what the problem is.
Mfg Campaign: 11533975
Recall Date: Jul 24, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle had a cracked piston. Now the vehicle is very sluggish while accelerating from a stop. Burns a tremendous amount of fuel. Vehicle is also stalling frequently. It’s been to Chevrolet twice and a mom and pop shop and nobody can figure out what the problem is.
Corrective Action:
Vehicle had a cracked piston. Now the vehicle is very sluggish while accelerating from a stop. Burns a tremendous amount of fuel. Vehicle is also stalling frequently. It’s been to Chevrolet twice and a mom and pop shop and nobody can figure out what the problem is.
Additional Notes:
Vehicle had a cracked piston. Now the vehicle is very sluggish while accelerating from a stop. Burns a tremendous amount of fuel. Vehicle is also stalling frequently. It’s been to Chevrolet twice and a mom and pop shop and nobody can figure out what the problem is.
Mfg Campaign: 11533975
Recall Date: Jul 24, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Based off my mechanic's assessment and that of a Chevrolet dealership, one of the cylinders in my Chevy Cruze is no longer firing. The dealership believes at least one of the pistons needs to be replaced. The car is available for inspection. The car is unreliable to drive, as I drove up a freeway incline it slowed to a dangerously low speed for freeway driving. The dealership has confirmed they believe it is an issue with the piston but will not confirm without charging $2800 to dismantle the car and are not able to guarantee they will be able to fix the issue. Diagnostics were run on the car at Putnam Chevrolet in Burlingame CA. There were no warning lamps or messages prior to a major issue with the cars functionality. The issue first appeared June 15, 2023 without any warning. The engine light came on and the car was not functioning properly, plus a notification to "service Stabilitrek". I have found mention of the same problem on consumer forums. Cracked pistons are a KNOWN issue on this make and model but there are no recalls and the car is just outside of the warranty.
Corrective Action:
Based off my mechanic's assessment and that of a Chevrolet dealership, one of the cylinders in my Chevy Cruze is no longer firing. The dealership believes at least one of the pistons needs to be replaced. The car is available for inspection. The car is unreliable to drive, as I drove up a freeway incline it slowed to a dangerously low speed for freeway driving. The dealership has confirmed they believe it is an issue with the piston but will not confirm without charging $2800 to dismantle the car and are not able to guarantee they will be able to fix the issue. Diagnostics were run on the car at Putnam Chevrolet in Burlingame CA. There were no warning lamps or messages prior to a major issue with the cars functionality. The issue first appeared June 15, 2023 without any warning. The engine light came on and the car was not functioning properly, plus a notification to "service Stabilitrek". I have found mention of the same problem on consumer forums. Cracked pistons are a KNOWN issue on this make and model but there are no recalls and the car is just outside of the warranty.
Additional Notes:
Based off my mechanic's assessment and that of a Chevrolet dealership, one of the cylinders in my Chevy Cruze is no longer firing. The dealership believes at least one of the pistons needs to be replaced. The car is available for inspection. The car is unreliable to drive, as I drove up a freeway incline it slowed to a dangerously low speed for freeway driving. The dealership has confirmed they believe it is an issue with the piston but will not confirm without charging $2800 to dismantle the car and are not able to guarantee they will be able to fix the issue. Diagnostics were run on the car at Putnam Chevrolet in Burlingame CA. There were no warning lamps or messages prior to a major issue with the cars functionality. The issue first appeared June 15, 2023 without any warning. The engine light came on and the car was not functioning properly, plus a notification to "service Stabilitrek". I have found mention of the same problem on consumer forums. Cracked pistons are a KNOWN issue on this make and model but there are no recalls and the car is just outside of the warranty.
Mfg Campaign: 11534172
Recall Date: Jul 24, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Based off my mechanic's assessment and that of a Chevrolet dealership, one of the cylinders in my Chevy Cruze is no longer firing. The dealership believes at least one of the pistons needs to be replaced. The car is available for inspection. The car is unreliable to drive, as I drove up a freeway incline it slowed to a dangerously low speed for freeway driving. The dealership has confirmed they believe it is an issue with the piston but will not confirm without charging $2800 to dismantle the car and are not able to guarantee they will be able to fix the issue. Diagnostics were run on the car at Putnam Chevrolet in Burlingame CA. There were no warning lamps or messages prior to a major issue with the cars functionality. The issue first appeared June 15, 2023 without any warning. The engine light came on and the car was not functioning properly, plus a notification to "service Stabilitrek". I have found mention of the same problem on consumer forums. Cracked pistons are a KNOWN issue on this make and model but there are no recalls and the car is just outside of the warranty.
Corrective Action:
Based off my mechanic's assessment and that of a Chevrolet dealership, one of the cylinders in my Chevy Cruze is no longer firing. The dealership believes at least one of the pistons needs to be replaced. The car is available for inspection. The car is unreliable to drive, as I drove up a freeway incline it slowed to a dangerously low speed for freeway driving. The dealership has confirmed they believe it is an issue with the piston but will not confirm without charging $2800 to dismantle the car and are not able to guarantee they will be able to fix the issue. Diagnostics were run on the car at Putnam Chevrolet in Burlingame CA. There were no warning lamps or messages prior to a major issue with the cars functionality. The issue first appeared June 15, 2023 without any warning. The engine light came on and the car was not functioning properly, plus a notification to "service Stabilitrek". I have found mention of the same problem on consumer forums. Cracked pistons are a KNOWN issue on this make and model but there are no recalls and the car is just outside of the warranty.
Additional Notes:
Based off my mechanic's assessment and that of a Chevrolet dealership, one of the cylinders in my Chevy Cruze is no longer firing. The dealership believes at least one of the pistons needs to be replaced. The car is available for inspection. The car is unreliable to drive, as I drove up a freeway incline it slowed to a dangerously low speed for freeway driving. The dealership has confirmed they believe it is an issue with the piston but will not confirm without charging $2800 to dismantle the car and are not able to guarantee they will be able to fix the issue. Diagnostics were run on the car at Putnam Chevrolet in Burlingame CA. There were no warning lamps or messages prior to a major issue with the cars functionality. The issue first appeared June 15, 2023 without any warning. The engine light came on and the car was not functioning properly, plus a notification to "service Stabilitrek". I have found mention of the same problem on consumer forums. Cracked pistons are a KNOWN issue on this make and model but there are no recalls and the car is just outside of the warranty.
Mfg Campaign: 11534172
Recall Date: Jul 24, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Based off my mechanic's assessment and that of a Chevrolet dealership, one of the cylinders in my Chevy Cruze is no longer firing. The dealership believes at least one of the pistons needs to be replaced. The car is available for inspection. The car is unreliable to drive, as I drove up a freeway incline it slowed to a dangerously low speed for freeway driving. The dealership has confirmed they believe it is an issue with the piston but will not confirm without charging $2800 to dismantle the car and are not able to guarantee they will be able to fix the issue. Diagnostics were run on the car at Putnam Chevrolet in Burlingame CA. There were no warning lamps or messages prior to a major issue with the cars functionality. The issue first appeared June 15, 2023 without any warning. The engine light came on and the car was not functioning properly, plus a notification to "service Stabilitrek". I have found mention of the same problem on consumer forums. Cracked pistons are a KNOWN issue on this make and model but there are no recalls and the car is just outside of the warranty.
Corrective Action:
Based off my mechanic's assessment and that of a Chevrolet dealership, one of the cylinders in my Chevy Cruze is no longer firing. The dealership believes at least one of the pistons needs to be replaced. The car is available for inspection. The car is unreliable to drive, as I drove up a freeway incline it slowed to a dangerously low speed for freeway driving. The dealership has confirmed they believe it is an issue with the piston but will not confirm without charging $2800 to dismantle the car and are not able to guarantee they will be able to fix the issue. Diagnostics were run on the car at Putnam Chevrolet in Burlingame CA. There were no warning lamps or messages prior to a major issue with the cars functionality. The issue first appeared June 15, 2023 without any warning. The engine light came on and the car was not functioning properly, plus a notification to "service Stabilitrek". I have found mention of the same problem on consumer forums. Cracked pistons are a KNOWN issue on this make and model but there are no recalls and the car is just outside of the warranty.
Additional Notes:
Based off my mechanic's assessment and that of a Chevrolet dealership, one of the cylinders in my Chevy Cruze is no longer firing. The dealership believes at least one of the pistons needs to be replaced. The car is available for inspection. The car is unreliable to drive, as I drove up a freeway incline it slowed to a dangerously low speed for freeway driving. The dealership has confirmed they believe it is an issue with the piston but will not confirm without charging $2800 to dismantle the car and are not able to guarantee they will be able to fix the issue. Diagnostics were run on the car at Putnam Chevrolet in Burlingame CA. There were no warning lamps or messages prior to a major issue with the cars functionality. The issue first appeared June 15, 2023 without any warning. The engine light came on and the car was not functioning properly, plus a notification to "service Stabilitrek". I have found mention of the same problem on consumer forums. Cracked pistons are a KNOWN issue on this make and model but there are no recalls and the car is just outside of the warranty.
Mfg Campaign: 11534172
Recall Date: Jul 24, 2023
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Noticed the roof seems to be separating from the body and rusting.
Corrective Action:
Noticed the roof seems to be separating from the body and rusting.
Additional Notes:
Noticed the roof seems to be separating from the body and rusting.
Mfg Campaign: 11533381
Recall Date: Jul 20, 2023
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