Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192271870
Recall Date: Sep 19, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain Chevrolet Equinox and GMC Terrain vehicles. The rear-right seat may have insufficient welds on the head-restraint bracket.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192209550
Recall Date: Mar 7, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
353 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN A 2019 EQUINOX WITH DRIVER PACKAGES I AND II INSTALLED, HAVING A BIKE RACK INSTALLED ON THE FACTORY INSTALLED HITCH, REAR CROSS TRAFFIC AND FORWARD AND REAR ASSIST SAFETY OPTIONS ARE DISABLED. CHEVROLET SERVICE CLAIMS THAT THE VEHICLE IS NOT EQUIPED WITH FRONT PARK ASSIST, EVEN THOUGH IT IS INCLUDED IN DRIVER PACKAGE II. THE USER MANUAL DOES NOT EXPLICITYLY STATE THAT THESE SAFETY FEATURES ARE DISABLED IF A BIKE RACK IS INSTALLED. IT SEEMS ILLOGICAL THAT A BIKE RACK WOULD DISABLE THE SENSORS ON THE FRONT AND SIDES OF THE CAR. THIS IS A MAJOR SAFETY ISSUE...TO DISABLE KEY SAFETY FEATURES, JUST BECAUSE THERE IS A BIKE RACK INSTALLED. GM SHOULD BE MORE EXPLICIT AND WARN ITS CUSTOMERS OF THIS SAFETY FAILURE.
Corrective Action:
IN A 2019 EQUINOX WITH DRIVER PACKAGES I AND II INSTALLED, HAVING A BIKE RACK INSTALLED ON THE FACTORY INSTALLED HITCH, REAR CROSS TRAFFIC AND FORWARD AND REAR ASSIST SAFETY OPTIONS ARE DISABLED. CHEVROLET SERVICE CLAIMS THAT THE VEHICLE IS NOT EQUIPED WITH FRONT PARK ASSIST, EVEN THOUGH IT IS INCLUDED IN DRIVER PACKAGE II. THE USER MANUAL DOES NOT EXPLICITYLY STATE THAT THESE SAFETY FEATURES ARE DISABLED IF A BIKE RACK IS INSTALLED. IT SEEMS ILLOGICAL THAT A BIKE RACK WOULD DISABLE THE SENSORS ON THE FRONT AND SIDES OF THE CAR. THIS IS A MAJOR SAFETY ISSUE...TO DISABLE KEY SAFETY FEATURES, JUST BECAUSE THERE IS A BIKE RACK INSTALLED. GM SHOULD BE MORE EXPLICIT AND WARN ITS CUSTOMERS OF THIS SAFETY FAILURE.
Additional Notes:
IN A 2019 EQUINOX WITH DRIVER PACKAGES I AND II INSTALLED, HAVING A BIKE RACK INSTALLED ON THE FACTORY INSTALLED HITCH, REAR CROSS TRAFFIC AND FORWARD AND REAR ASSIST SAFETY OPTIONS ARE DISABLED. CHEVROLET SERVICE CLAIMS THAT THE VEHICLE IS NOT EQUIPED WITH FRONT PARK ASSIST, EVEN THOUGH IT IS INCLUDED IN DRIVER PACKAGE II. THE USER MANUAL DOES NOT EXPLICITYLY STATE THAT THESE SAFETY FEATURES ARE DISABLED IF A BIKE RACK IS INSTALLED. IT SEEMS ILLOGICAL THAT A BIKE RACK WOULD DISABLE THE SENSORS ON THE FRONT AND SIDES OF THE CAR. THIS IS A MAJOR SAFETY ISSUE...TO DISABLE KEY SAFETY FEATURES, JUST BECAUSE THERE IS A BIKE RACK INSTALLED. GM SHOULD BE MORE EXPLICIT AND WARN ITS CUSTOMERS OF THIS SAFETY FAILURE.
Mfg Campaign: 11240425
Recall Date: Jul 29, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING AT FREEWAY SPEEDS, THERE WAS A LOUD POP SOUND AND THEN THE ENGINE WENT INTO REDUCED POWER MODE & THE CHECK ENGINE LIGHT CAME ON. DEALER STATES THAT IT IS THE CHARGE COOLER AIR TUBE THAT BECOMES DETACHED FROM THROTTLE BODY. MULTIPLE SERVICE WRITERS HAVE STATED THERE IS NO OFFICIAL FIX FROM GM. TWO DEALERS HAVE CLAIMED TO "FIX" MY ISSUE, BUT IT WENT INTO THE SHOP AGAIN TODAY FOR THE FOURTH TIME FOR THE SAME ISSUE. FIRST OCCURRENCE WAS AT 149 MILES. NEXT THREE WERE BETWEEN 7500-8200 MILES. THE CAR HAS BEEN AT THE DEALERSHIPS THREE TIMES THE LAST 6 DAYS.
Corrective Action:
WHILE DRIVING AT FREEWAY SPEEDS, THERE WAS A LOUD POP SOUND AND THEN THE ENGINE WENT INTO REDUCED POWER MODE & THE CHECK ENGINE LIGHT CAME ON. DEALER STATES THAT IT IS THE CHARGE COOLER AIR TUBE THAT BECOMES DETACHED FROM THROTTLE BODY. MULTIPLE SERVICE WRITERS HAVE STATED THERE IS NO OFFICIAL FIX FROM GM. TWO DEALERS HAVE CLAIMED TO "FIX" MY ISSUE, BUT IT WENT INTO THE SHOP AGAIN TODAY FOR THE FOURTH TIME FOR THE SAME ISSUE. FIRST OCCURRENCE WAS AT 149 MILES. NEXT THREE WERE BETWEEN 7500-8200 MILES. THE CAR HAS BEEN AT THE DEALERSHIPS THREE TIMES THE LAST 6 DAYS.
Additional Notes:
WHILE DRIVING AT FREEWAY SPEEDS, THERE WAS A LOUD POP SOUND AND THEN THE ENGINE WENT INTO REDUCED POWER MODE & THE CHECK ENGINE LIGHT CAME ON. DEALER STATES THAT IT IS THE CHARGE COOLER AIR TUBE THAT BECOMES DETACHED FROM THROTTLE BODY. MULTIPLE SERVICE WRITERS HAVE STATED THERE IS NO OFFICIAL FIX FROM GM. TWO DEALERS HAVE CLAIMED TO "FIX" MY ISSUE, BUT IT WENT INTO THE SHOP AGAIN TODAY FOR THE FOURTH TIME FOR THE SAME ISSUE. FIRST OCCURRENCE WAS AT 149 MILES. NEXT THREE WERE BETWEEN 7500-8200 MILES. THE CAR HAS BEEN AT THE DEALERSHIPS THREE TIMES THE LAST 6 DAYS.
Mfg Campaign: 11234785
Recall Date: Jul 25, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
PURCHASED 2019 EQUINOX HAD 957 MILES ON IT WHEN "CHECK ENGINE" LIGHT APPEARED. TOOK IT INTO DEALERSHIP AND THEY SAID CODE WAS P0442 EVAP SMALL LEAK. THEY FOUND PURGE TUBE NOT SEATED FULLY. PRIOR TO DRIVING IT INTO DEALERSHIP WE SMELT GAS FUMES IN THE INTERIOR CABIN. 23 DAYS LATER "CHECK ENGINE" LIGHT APPEARED AT 1426 MILES. HEARD LOUD POP COMING FROM REAR OF CAR. AGAIN GAS FUMES CAN BE SMELT IN THE INTERIOR CABIN. DEALERSHIP SAID CODE P0442 AGAIN BUT IT WAS FROM THE EVAP CANISTER "O" RING FAILURE. THIS EMISSION SYSTEM SEEMS FAULTY AS IT IS A SEALED UNIT BUT SMELLING GAS FUMES IN THE INTERIOR IS NOT SAFE AT ALL.
Corrective Action:
PURCHASED 2019 EQUINOX HAD 957 MILES ON IT WHEN "CHECK ENGINE" LIGHT APPEARED. TOOK IT INTO DEALERSHIP AND THEY SAID CODE WAS P0442 EVAP SMALL LEAK. THEY FOUND PURGE TUBE NOT SEATED FULLY. PRIOR TO DRIVING IT INTO DEALERSHIP WE SMELT GAS FUMES IN THE INTERIOR CABIN. 23 DAYS LATER "CHECK ENGINE" LIGHT APPEARED AT 1426 MILES. HEARD LOUD POP COMING FROM REAR OF CAR. AGAIN GAS FUMES CAN BE SMELT IN THE INTERIOR CABIN. DEALERSHIP SAID CODE P0442 AGAIN BUT IT WAS FROM THE EVAP CANISTER "O" RING FAILURE. THIS EMISSION SYSTEM SEEMS FAULTY AS IT IS A SEALED UNIT BUT SMELLING GAS FUMES IN THE INTERIOR IS NOT SAFE AT ALL.
Additional Notes:
PURCHASED 2019 EQUINOX HAD 957 MILES ON IT WHEN "CHECK ENGINE" LIGHT APPEARED. TOOK IT INTO DEALERSHIP AND THEY SAID CODE WAS P0442 EVAP SMALL LEAK. THEY FOUND PURGE TUBE NOT SEATED FULLY. PRIOR TO DRIVING IT INTO DEALERSHIP WE SMELT GAS FUMES IN THE INTERIOR CABIN. 23 DAYS LATER "CHECK ENGINE" LIGHT APPEARED AT 1426 MILES. HEARD LOUD POP COMING FROM REAR OF CAR. AGAIN GAS FUMES CAN BE SMELT IN THE INTERIOR CABIN. DEALERSHIP SAID CODE P0442 AGAIN BUT IT WAS FROM THE EVAP CANISTER "O" RING FAILURE. THIS EMISSION SYSTEM SEEMS FAULTY AS IT IS A SEALED UNIT BUT SMELLING GAS FUMES IN THE INTERIOR IS NOT SAFE AT ALL.
Mfg Campaign: 11234911
Recall Date: Jul 25, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE INFOTAINMENT IN THE VEHICLE DOES NOT WORK PROPERLY. IT IS HIT OR MISS. EITHER IT WILL WORK AND I WILL NOT SEE ANY ISSUES OR IT WONT WORK. THE SOUND WILL NOT WORK WHICH THEN DOES NOT ALLOW FOR THE TURN SIGNAL NOISE TO WORK. THE AC FAN IS NOT SHOWING ON WHEN IT IS. THE SOFTWARE ON THIS DEVICE IS VERY GLITCHY.
Corrective Action:
THE INFOTAINMENT IN THE VEHICLE DOES NOT WORK PROPERLY. IT IS HIT OR MISS. EITHER IT WILL WORK AND I WILL NOT SEE ANY ISSUES OR IT WONT WORK. THE SOUND WILL NOT WORK WHICH THEN DOES NOT ALLOW FOR THE TURN SIGNAL NOISE TO WORK. THE AC FAN IS NOT SHOWING ON WHEN IT IS. THE SOFTWARE ON THIS DEVICE IS VERY GLITCHY.
Additional Notes:
THE INFOTAINMENT IN THE VEHICLE DOES NOT WORK PROPERLY. IT IS HIT OR MISS. EITHER IT WILL WORK AND I WILL NOT SEE ANY ISSUES OR IT WONT WORK. THE SOUND WILL NOT WORK WHICH THEN DOES NOT ALLOW FOR THE TURN SIGNAL NOISE TO WORK. THE AC FAN IS NOT SHOWING ON WHEN IT IS. THE SOFTWARE ON THIS DEVICE IS VERY GLITCHY.
Mfg Campaign: 11234126
Recall Date: Jul 23, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN MY VEHICLE OWNER'S MANUAL (PART NO. 84134729 B), THERE IS AN ERROR ON PAGE 352 WHICH MISIDENTIFIES THE POSITIVE AND NEGATIVE TERMINALS OF A BATTERY USED FOR JUMP STARTING. UNDER THE SUBTITLE, JUMP STARTING - NORTH AMERICA, THE TERMINALS NOTED AS (3) AND (4) SHOULD BE (4) AND (3).
Corrective Action:
IN MY VEHICLE OWNER'S MANUAL (PART NO. 84134729 B), THERE IS AN ERROR ON PAGE 352 WHICH MISIDENTIFIES THE POSITIVE AND NEGATIVE TERMINALS OF A BATTERY USED FOR JUMP STARTING. UNDER THE SUBTITLE, JUMP STARTING - NORTH AMERICA, THE TERMINALS NOTED AS (3) AND (4) SHOULD BE (4) AND (3).
Additional Notes:
IN MY VEHICLE OWNER'S MANUAL (PART NO. 84134729 B), THERE IS AN ERROR ON PAGE 352 WHICH MISIDENTIFIES THE POSITIVE AND NEGATIVE TERMINALS OF A BATTERY USED FOR JUMP STARTING. UNDER THE SUBTITLE, JUMP STARTING - NORTH AMERICA, THE TERMINALS NOTED AS (3) AND (4) SHOULD BE (4) AND (3).
Mfg Campaign: 11233671
Recall Date: Jul 21, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXCESSIVE VIBRATION INTERIOR WHEN REAR WINDOWS ARE OPEN AND DRIVING AT A SPEED OF 55MPH. DOES NOT TAKE OFF SMOOTHLY WHEN STOPPED OR SLOWED FOR TRAFFIC. I HAVE BEEN TO DEALERSHIP FOR AIR LEAKS IN INTERIOR AND NO IMPROVEMENT WAS MADE.
Corrective Action:
EXCESSIVE VIBRATION INTERIOR WHEN REAR WINDOWS ARE OPEN AND DRIVING AT A SPEED OF 55MPH. DOES NOT TAKE OFF SMOOTHLY WHEN STOPPED OR SLOWED FOR TRAFFIC. I HAVE BEEN TO DEALERSHIP FOR AIR LEAKS IN INTERIOR AND NO IMPROVEMENT WAS MADE.
Additional Notes:
EXCESSIVE VIBRATION INTERIOR WHEN REAR WINDOWS ARE OPEN AND DRIVING AT A SPEED OF 55MPH. DOES NOT TAKE OFF SMOOTHLY WHEN STOPPED OR SLOWED FOR TRAFFIC. I HAVE BEEN TO DEALERSHIP FOR AIR LEAKS IN INTERIOR AND NO IMPROVEMENT WAS MADE.
Mfg Campaign: 11233593
Recall Date: Jul 20, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE ON VACATION TRAVELING ON 81S IN VA & DOING 70 MPH ON THE 3-LANE HWY., WITHOUT A WARNING A POWER REDUCTION MESSAGE APPEARED ON THE DASH; THEN THE CHECK ENGINE LIGHT CAME ON. OUR VEHICLE WENT FROM 70 MPH (POSTED SPEED) TO 40 MPH. IN A MATTER OF SECONDS. WE HAD A TRACTOR TRAILER PUSHING US & A CAR PASSING US ON THE LEFT. HAD IT NOT BEEN FOR THE FAST REACTIONS OF MY HUSBAND AND HELP FROM THE MAN ABOVE, WE WOULD NOW BE 6' UNDER. AFTER SHAKING & GAINING OUR WITS, WE CONSULTED THE VEHICLE HANDBOOK TO CHECK ON A POSSIBLE REASON FOR THE POWER REDUCTION & HOW TO PROCEED. THIS ACCIDENT WOULD HAVE BEEN LOGGED AS DRIVER ERROR, WHEN ACTUALLY IT WAS VEHICLE MALFUNCTION. WE LEFT THE VEHICLE IN VA AT A CHEV DEALERSHIP ON MONDAY & THEY ADVISE IT WOULD BE 4 DAYS UNTIL THEY COULD WORK ON THE UNIT. WE AGREED TO PICK IT UP FRIDAY ON OUR RETURN TRIP TO PA. THE DEALERSHIP CALLED THURS. MORNING TO ADVISE IT WAS READY. WE HAD TO REQUEST PAPERWORK SHOWING THAT IT WAS WORKED ON & THAT THEY FOUND NO ISSUES WITH IT, BUT THAT THE CHECK ENGINE LIGHT WENT OUT. UPON ARRIVING HOME, WE TOOK THE UNIT TO OUR LOCAL DEALERSHIP AND WHILE THE UNIT DID NOT REGISTER A CODE IN THE COMPUTER A MECHANIC DID FIND---5242 VEHICLE HAS A U0100 LOST COMMUNICATION WITH THE ECU--CHECKED COMMUNICATION WITH THE PCM, TCM & BCM---NO POOR CONNECTIONS FOUND AT THIS TIME. THE DEALERSHIP DROVE THE VEHICLE FOR TWO WEEKS, BUT COULD NOT DUPLICATE THE ISSUE. IT IS WITH MUCH TREPIDATION THAT WE MUST NOW DRIVE THIS VEHICLE FOR 3 YRS. UNTIL OUR LEASE IS UP AND WILL NOT BE ABLE TO ALLOW PASSENGERS IN IT FOR FEAR OF THIS HAPPENING AGAIN AND TAKING THEIR LIVES TOO. WE HAVE READ FIVE REASONS FOR THE 2019 EQUINOX TO EXPERIENCE A POWER REDUCTION, BUT NONE OF THEM FIT WHAT WE EXPERIENCED. WE WOULD LIKE TO SUGGEST FURTHER TESTING & INVESTIGATION INTO THIS MATTER. OUR UNIT HAD 4,785 MILES ON IT WHEN THIS INCIDENT HAPPENED.
Corrective Action:
WHILE ON VACATION TRAVELING ON 81S IN VA & DOING 70 MPH ON THE 3-LANE HWY., WITHOUT A WARNING A POWER REDUCTION MESSAGE APPEARED ON THE DASH; THEN THE CHECK ENGINE LIGHT CAME ON. OUR VEHICLE WENT FROM 70 MPH (POSTED SPEED) TO 40 MPH. IN A MATTER OF SECONDS. WE HAD A TRACTOR TRAILER PUSHING US & A CAR PASSING US ON THE LEFT. HAD IT NOT BEEN FOR THE FAST REACTIONS OF MY HUSBAND AND HELP FROM THE MAN ABOVE, WE WOULD NOW BE 6' UNDER. AFTER SHAKING & GAINING OUR WITS, WE CONSULTED THE VEHICLE HANDBOOK TO CHECK ON A POSSIBLE REASON FOR THE POWER REDUCTION & HOW TO PROCEED. THIS ACCIDENT WOULD HAVE BEEN LOGGED AS DRIVER ERROR, WHEN ACTUALLY IT WAS VEHICLE MALFUNCTION. WE LEFT THE VEHICLE IN VA AT A CHEV DEALERSHIP ON MONDAY & THEY ADVISE IT WOULD BE 4 DAYS UNTIL THEY COULD WORK ON THE UNIT. WE AGREED TO PICK IT UP FRIDAY ON OUR RETURN TRIP TO PA. THE DEALERSHIP CALLED THURS. MORNING TO ADVISE IT WAS READY. WE HAD TO REQUEST PAPERWORK SHOWING THAT IT WAS WORKED ON & THAT THEY FOUND NO ISSUES WITH IT, BUT THAT THE CHECK ENGINE LIGHT WENT OUT. UPON ARRIVING HOME, WE TOOK THE UNIT TO OUR LOCAL DEALERSHIP AND WHILE THE UNIT DID NOT REGISTER A CODE IN THE COMPUTER A MECHANIC DID FIND---5242 VEHICLE HAS A U0100 LOST COMMUNICATION WITH THE ECU--CHECKED COMMUNICATION WITH THE PCM, TCM & BCM---NO POOR CONNECTIONS FOUND AT THIS TIME. THE DEALERSHIP DROVE THE VEHICLE FOR TWO WEEKS, BUT COULD NOT DUPLICATE THE ISSUE. IT IS WITH MUCH TREPIDATION THAT WE MUST NOW DRIVE THIS VEHICLE FOR 3 YRS. UNTIL OUR LEASE IS UP AND WILL NOT BE ABLE TO ALLOW PASSENGERS IN IT FOR FEAR OF THIS HAPPENING AGAIN AND TAKING THEIR LIVES TOO. WE HAVE READ FIVE REASONS FOR THE 2019 EQUINOX TO EXPERIENCE A POWER REDUCTION, BUT NONE OF THEM FIT WHAT WE EXPERIENCED. WE WOULD LIKE TO SUGGEST FURTHER TESTING & INVESTIGATION INTO THIS MATTER. OUR UNIT HAD 4,785 MILES ON IT WHEN THIS INCIDENT HAPPENED.
Additional Notes:
WHILE ON VACATION TRAVELING ON 81S IN VA & DOING 70 MPH ON THE 3-LANE HWY., WITHOUT A WARNING A POWER REDUCTION MESSAGE APPEARED ON THE DASH; THEN THE CHECK ENGINE LIGHT CAME ON. OUR VEHICLE WENT FROM 70 MPH (POSTED SPEED) TO 40 MPH. IN A MATTER OF SECONDS. WE HAD A TRACTOR TRAILER PUSHING US & A CAR PASSING US ON THE LEFT. HAD IT NOT BEEN FOR THE FAST REACTIONS OF MY HUSBAND AND HELP FROM THE MAN ABOVE, WE WOULD NOW BE 6' UNDER. AFTER SHAKING & GAINING OUR WITS, WE CONSULTED THE VEHICLE HANDBOOK TO CHECK ON A POSSIBLE REASON FOR THE POWER REDUCTION & HOW TO PROCEED. THIS ACCIDENT WOULD HAVE BEEN LOGGED AS DRIVER ERROR, WHEN ACTUALLY IT WAS VEHICLE MALFUNCTION. WE LEFT THE VEHICLE IN VA AT A CHEV DEALERSHIP ON MONDAY & THEY ADVISE IT WOULD BE 4 DAYS UNTIL THEY COULD WORK ON THE UNIT. WE AGREED TO PICK IT UP FRIDAY ON OUR RETURN TRIP TO PA. THE DEALERSHIP CALLED THURS. MORNING TO ADVISE IT WAS READY. WE HAD TO REQUEST PAPERWORK SHOWING THAT IT WAS WORKED ON & THAT THEY FOUND NO ISSUES WITH IT, BUT THAT THE CHECK ENGINE LIGHT WENT OUT. UPON ARRIVING HOME, WE TOOK THE UNIT TO OUR LOCAL DEALERSHIP AND WHILE THE UNIT DID NOT REGISTER A CODE IN THE COMPUTER A MECHANIC DID FIND---5242 VEHICLE HAS A U0100 LOST COMMUNICATION WITH THE ECU--CHECKED COMMUNICATION WITH THE PCM, TCM & BCM---NO POOR CONNECTIONS FOUND AT THIS TIME. THE DEALERSHIP DROVE THE VEHICLE FOR TWO WEEKS, BUT COULD NOT DUPLICATE THE ISSUE. IT IS WITH MUCH TREPIDATION THAT WE MUST NOW DRIVE THIS VEHICLE FOR 3 YRS. UNTIL OUR LEASE IS UP AND WILL NOT BE ABLE TO ALLOW PASSENGERS IN IT FOR FEAR OF THIS HAPPENING AGAIN AND TAKING THEIR LIVES TOO. WE HAVE READ FIVE REASONS FOR THE 2019 EQUINOX TO EXPERIENCE A POWER REDUCTION, BUT NONE OF THEM FIT WHAT WE EXPERIENCED. WE WOULD LIKE TO SUGGEST FURTHER TESTING & INVESTIGATION INTO THIS MATTER. OUR UNIT HAD 4,785 MILES ON IT WHEN THIS INCIDENT HAPPENED.
Mfg Campaign: 11231903
Recall Date: Jul 15, 2019
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE ON VACATION TRAVELING ON 81S IN VA & DOING 70 MPH ON THE 3-LANE HWY., WITHOUT A WARNING A POWER REDUCTION MESSAGE APPEARED ON THE DASH; THEN THE CHECK ENGINE LIGHT CAME ON. OUR VEHICLE WENT FROM 70 MPH (POSTED SPEED) TO 40 MPH. IN A MATTER OF SECONDS. WE HAD A TRACTOR TRAILER PUSHING US & A CAR PASSING US ON THE LEFT. HAD IT NOT BEEN FOR THE FAST REACTIONS OF MY HUSBAND AND HELP FROM THE MAN ABOVE, WE WOULD NOW BE 6' UNDER. AFTER SHAKING & GAINING OUR WITS, WE CONSULTED THE VEHICLE HANDBOOK TO CHECK ON A POSSIBLE REASON FOR THE POWER REDUCTION & HOW TO PROCEED. THIS ACCIDENT WOULD HAVE BEEN LOGGED AS DRIVER ERROR, WHEN ACTUALLY IT WAS VEHICLE MALFUNCTION. WE LEFT THE VEHICLE IN VA AT A CHEV DEALERSHIP ON MONDAY & THEY ADVISE IT WOULD BE 4 DAYS UNTIL THEY COULD WORK ON THE UNIT. WE AGREED TO PICK IT UP FRIDAY ON OUR RETURN TRIP TO PA. THE DEALERSHIP CALLED THURS. MORNING TO ADVISE IT WAS READY. WE HAD TO REQUEST PAPERWORK SHOWING THAT IT WAS WORKED ON & THAT THEY FOUND NO ISSUES WITH IT, BUT THAT THE CHECK ENGINE LIGHT WENT OUT. UPON ARRIVING HOME, WE TOOK THE UNIT TO OUR LOCAL DEALERSHIP AND WHILE THE UNIT DID NOT REGISTER A CODE IN THE COMPUTER A MECHANIC DID FIND---5242 VEHICLE HAS A U0100 LOST COMMUNICATION WITH THE ECU--CHECKED COMMUNICATION WITH THE PCM, TCM & BCM---NO POOR CONNECTIONS FOUND AT THIS TIME. THE DEALERSHIP DROVE THE VEHICLE FOR TWO WEEKS, BUT COULD NOT DUPLICATE THE ISSUE. IT IS WITH MUCH TREPIDATION THAT WE MUST NOW DRIVE THIS VEHICLE FOR 3 YRS. UNTIL OUR LEASE IS UP AND WILL NOT BE ABLE TO ALLOW PASSENGERS IN IT FOR FEAR OF THIS HAPPENING AGAIN AND TAKING THEIR LIVES TOO. WE HAVE READ FIVE REASONS FOR THE 2019 EQUINOX TO EXPERIENCE A POWER REDUCTION, BUT NONE OF THEM FIT WHAT WE EXPERIENCED. WE WOULD LIKE TO SUGGEST FURTHER TESTING & INVESTIGATION INTO THIS MATTER. OUR UNIT HAD 4,785 MILES ON IT WHEN THIS INCIDENT HAPPENED.
Corrective Action:
WHILE ON VACATION TRAVELING ON 81S IN VA & DOING 70 MPH ON THE 3-LANE HWY., WITHOUT A WARNING A POWER REDUCTION MESSAGE APPEARED ON THE DASH; THEN THE CHECK ENGINE LIGHT CAME ON. OUR VEHICLE WENT FROM 70 MPH (POSTED SPEED) TO 40 MPH. IN A MATTER OF SECONDS. WE HAD A TRACTOR TRAILER PUSHING US & A CAR PASSING US ON THE LEFT. HAD IT NOT BEEN FOR THE FAST REACTIONS OF MY HUSBAND AND HELP FROM THE MAN ABOVE, WE WOULD NOW BE 6' UNDER. AFTER SHAKING & GAINING OUR WITS, WE CONSULTED THE VEHICLE HANDBOOK TO CHECK ON A POSSIBLE REASON FOR THE POWER REDUCTION & HOW TO PROCEED. THIS ACCIDENT WOULD HAVE BEEN LOGGED AS DRIVER ERROR, WHEN ACTUALLY IT WAS VEHICLE MALFUNCTION. WE LEFT THE VEHICLE IN VA AT A CHEV DEALERSHIP ON MONDAY & THEY ADVISE IT WOULD BE 4 DAYS UNTIL THEY COULD WORK ON THE UNIT. WE AGREED TO PICK IT UP FRIDAY ON OUR RETURN TRIP TO PA. THE DEALERSHIP CALLED THURS. MORNING TO ADVISE IT WAS READY. WE HAD TO REQUEST PAPERWORK SHOWING THAT IT WAS WORKED ON & THAT THEY FOUND NO ISSUES WITH IT, BUT THAT THE CHECK ENGINE LIGHT WENT OUT. UPON ARRIVING HOME, WE TOOK THE UNIT TO OUR LOCAL DEALERSHIP AND WHILE THE UNIT DID NOT REGISTER A CODE IN THE COMPUTER A MECHANIC DID FIND---5242 VEHICLE HAS A U0100 LOST COMMUNICATION WITH THE ECU--CHECKED COMMUNICATION WITH THE PCM, TCM & BCM---NO POOR CONNECTIONS FOUND AT THIS TIME. THE DEALERSHIP DROVE THE VEHICLE FOR TWO WEEKS, BUT COULD NOT DUPLICATE THE ISSUE. IT IS WITH MUCH TREPIDATION THAT WE MUST NOW DRIVE THIS VEHICLE FOR 3 YRS. UNTIL OUR LEASE IS UP AND WILL NOT BE ABLE TO ALLOW PASSENGERS IN IT FOR FEAR OF THIS HAPPENING AGAIN AND TAKING THEIR LIVES TOO. WE HAVE READ FIVE REASONS FOR THE 2019 EQUINOX TO EXPERIENCE A POWER REDUCTION, BUT NONE OF THEM FIT WHAT WE EXPERIENCED. WE WOULD LIKE TO SUGGEST FURTHER TESTING & INVESTIGATION INTO THIS MATTER. OUR UNIT HAD 4,785 MILES ON IT WHEN THIS INCIDENT HAPPENED.
Additional Notes:
WHILE ON VACATION TRAVELING ON 81S IN VA & DOING 70 MPH ON THE 3-LANE HWY., WITHOUT A WARNING A POWER REDUCTION MESSAGE APPEARED ON THE DASH; THEN THE CHECK ENGINE LIGHT CAME ON. OUR VEHICLE WENT FROM 70 MPH (POSTED SPEED) TO 40 MPH. IN A MATTER OF SECONDS. WE HAD A TRACTOR TRAILER PUSHING US & A CAR PASSING US ON THE LEFT. HAD IT NOT BEEN FOR THE FAST REACTIONS OF MY HUSBAND AND HELP FROM THE MAN ABOVE, WE WOULD NOW BE 6' UNDER. AFTER SHAKING & GAINING OUR WITS, WE CONSULTED THE VEHICLE HANDBOOK TO CHECK ON A POSSIBLE REASON FOR THE POWER REDUCTION & HOW TO PROCEED. THIS ACCIDENT WOULD HAVE BEEN LOGGED AS DRIVER ERROR, WHEN ACTUALLY IT WAS VEHICLE MALFUNCTION. WE LEFT THE VEHICLE IN VA AT A CHEV DEALERSHIP ON MONDAY & THEY ADVISE IT WOULD BE 4 DAYS UNTIL THEY COULD WORK ON THE UNIT. WE AGREED TO PICK IT UP FRIDAY ON OUR RETURN TRIP TO PA. THE DEALERSHIP CALLED THURS. MORNING TO ADVISE IT WAS READY. WE HAD TO REQUEST PAPERWORK SHOWING THAT IT WAS WORKED ON & THAT THEY FOUND NO ISSUES WITH IT, BUT THAT THE CHECK ENGINE LIGHT WENT OUT. UPON ARRIVING HOME, WE TOOK THE UNIT TO OUR LOCAL DEALERSHIP AND WHILE THE UNIT DID NOT REGISTER A CODE IN THE COMPUTER A MECHANIC DID FIND---5242 VEHICLE HAS A U0100 LOST COMMUNICATION WITH THE ECU--CHECKED COMMUNICATION WITH THE PCM, TCM & BCM---NO POOR CONNECTIONS FOUND AT THIS TIME. THE DEALERSHIP DROVE THE VEHICLE FOR TWO WEEKS, BUT COULD NOT DUPLICATE THE ISSUE. IT IS WITH MUCH TREPIDATION THAT WE MUST NOW DRIVE THIS VEHICLE FOR 3 YRS. UNTIL OUR LEASE IS UP AND WILL NOT BE ABLE TO ALLOW PASSENGERS IN IT FOR FEAR OF THIS HAPPENING AGAIN AND TAKING THEIR LIVES TOO. WE HAVE READ FIVE REASONS FOR THE 2019 EQUINOX TO EXPERIENCE A POWER REDUCTION, BUT NONE OF THEM FIT WHAT WE EXPERIENCED. WE WOULD LIKE TO SUGGEST FURTHER TESTING & INVESTIGATION INTO THIS MATTER. OUR UNIT HAD 4,785 MILES ON IT WHEN THIS INCIDENT HAPPENED.
Mfg Campaign: 11231903
Recall Date: Jul 15, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAMERAS DO NOT WORK PART OF TIME. BACKUP CAMERA SHOWS BLUE SCREEN WHEN NOT WORKING AND SAYS SERVICE REAR VISION SYSTEM. FORWARD CAMERAS ONLY SHOW BLUE SCREEN. BY TIME VEHICLE IS AT DEALER CAMERAS ARE WORKING AND NOTHING SHOWS A PROBLEM. NOTHING SPECIFIC MAKES THE PROBLEM HAPPEN AND NOTHING SPECIFIC MAKES IT GO AWAY. THE PROBLEM IS RANDOM, BUT SIGNIFICANTLY REDUCES SITUATIONAL AWARENESS.
Corrective Action:
CAMERAS DO NOT WORK PART OF TIME. BACKUP CAMERA SHOWS BLUE SCREEN WHEN NOT WORKING AND SAYS SERVICE REAR VISION SYSTEM. FORWARD CAMERAS ONLY SHOW BLUE SCREEN. BY TIME VEHICLE IS AT DEALER CAMERAS ARE WORKING AND NOTHING SHOWS A PROBLEM. NOTHING SPECIFIC MAKES THE PROBLEM HAPPEN AND NOTHING SPECIFIC MAKES IT GO AWAY. THE PROBLEM IS RANDOM, BUT SIGNIFICANTLY REDUCES SITUATIONAL AWARENESS.
Additional Notes:
CAMERAS DO NOT WORK PART OF TIME. BACKUP CAMERA SHOWS BLUE SCREEN WHEN NOT WORKING AND SAYS SERVICE REAR VISION SYSTEM. FORWARD CAMERAS ONLY SHOW BLUE SCREEN. BY TIME VEHICLE IS AT DEALER CAMERAS ARE WORKING AND NOTHING SHOWS A PROBLEM. NOTHING SPECIFIC MAKES THE PROBLEM HAPPEN AND NOTHING SPECIFIC MAKES IT GO AWAY. THE PROBLEM IS RANDOM, BUT SIGNIFICANTLY REDUCES SITUATIONAL AWARENESS.
Mfg Campaign: 11231700
Recall Date: Jul 14, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
BOUGHT THE CAR WITH 3 MILES ON IT. HAS LESS THAN 80 MILES ON IT NOW. IT'S IN THE SHOP PARTS ARE BACKORDERED TO FIX A TURBO HOSE CONNECTOR PROBLEM. WE HAVE OWNED THIS CAR LESS THAN 24 HOURS BEFORE RETURNING TO THE DEALER FOR REPAIRS. THE CAR WAS GOING ROUGHLY 35MPH. WHEN CHECK ENGINE LIGHT APPEARED AND POWER ALERT CAME ON ONSTAR ALSO SENT AN ALERT THAT THE CAR HAD THE CHECK ENGINE LIGHT AND ADVISED TO TAKE TO THE DEALER WITHIN 24 HOURS.
Corrective Action:
BOUGHT THE CAR WITH 3 MILES ON IT. HAS LESS THAN 80 MILES ON IT NOW. IT'S IN THE SHOP PARTS ARE BACKORDERED TO FIX A TURBO HOSE CONNECTOR PROBLEM. WE HAVE OWNED THIS CAR LESS THAN 24 HOURS BEFORE RETURNING TO THE DEALER FOR REPAIRS. THE CAR WAS GOING ROUGHLY 35MPH. WHEN CHECK ENGINE LIGHT APPEARED AND POWER ALERT CAME ON ONSTAR ALSO SENT AN ALERT THAT THE CAR HAD THE CHECK ENGINE LIGHT AND ADVISED TO TAKE TO THE DEALER WITHIN 24 HOURS.
Additional Notes:
BOUGHT THE CAR WITH 3 MILES ON IT. HAS LESS THAN 80 MILES ON IT NOW. IT'S IN THE SHOP PARTS ARE BACKORDERED TO FIX A TURBO HOSE CONNECTOR PROBLEM. WE HAVE OWNED THIS CAR LESS THAN 24 HOURS BEFORE RETURNING TO THE DEALER FOR REPAIRS. THE CAR WAS GOING ROUGHLY 35MPH. WHEN CHECK ENGINE LIGHT APPEARED AND POWER ALERT CAME ON ONSTAR ALSO SENT AN ALERT THAT THE CAR HAD THE CHECK ENGINE LIGHT AND ADVISED TO TAKE TO THE DEALER WITHIN 24 HOURS.
Mfg Campaign: 11231465
Recall Date: Jul 12, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND RESTARTED AFTER FORTY MINUTES. AFTERWARDS, THE SPEED WOULD NOT EXCEED 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHEVROLET OF HOMEWOOD (18033 HALSTED ST, HOMEWOOD, IL 60430, (708) 251-4692) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN WIRE WAS BURNED OUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,938.
Corrective Action:
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND RESTARTED AFTER FORTY MINUTES. AFTERWARDS, THE SPEED WOULD NOT EXCEED 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHEVROLET OF HOMEWOOD (18033 HALSTED ST, HOMEWOOD, IL 60430, (708) 251-4692) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN WIRE WAS BURNED OUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,938.
Additional Notes:
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND RESTARTED AFTER FORTY MINUTES. AFTERWARDS, THE SPEED WOULD NOT EXCEED 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHEVROLET OF HOMEWOOD (18033 HALSTED ST, HOMEWOOD, IL 60430, (708) 251-4692) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN WIRE WAS BURNED OUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,938.
Mfg Campaign: 11230412
Recall Date: Jul 9, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:WIRING
Potential Consequences:
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND RESTARTED AFTER FORTY MINUTES. AFTERWARDS, THE SPEED WOULD NOT EXCEED 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHEVROLET OF HOMEWOOD (18033 HALSTED ST, HOMEWOOD, IL 60430, (708) 251-4692) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN WIRE WAS BURNED OUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,938.
Corrective Action:
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND RESTARTED AFTER FORTY MINUTES. AFTERWARDS, THE SPEED WOULD NOT EXCEED 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHEVROLET OF HOMEWOOD (18033 HALSTED ST, HOMEWOOD, IL 60430, (708) 251-4692) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN WIRE WAS BURNED OUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,938.
Additional Notes:
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND RESTARTED AFTER FORTY MINUTES. AFTERWARDS, THE SPEED WOULD NOT EXCEED 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHEVROLET OF HOMEWOOD (18033 HALSTED ST, HOMEWOOD, IL 60430, (708) 251-4692) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN WIRE WAS BURNED OUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,938.
Mfg Campaign: 11230412
Recall Date: Jul 9, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXCESSIVE VIBRATION IN INTERIOR OF VEHICLE WHEN REAR WINDOWS ARE DOWN AT SPEED OF 55MPH OR MORE. ALSO DOES NOT TAKE OFF SMOOTHLY WHEN STOPPED OR SLOWED FOR TRAFFIC.
Corrective Action:
EXCESSIVE VIBRATION IN INTERIOR OF VEHICLE WHEN REAR WINDOWS ARE DOWN AT SPEED OF 55MPH OR MORE. ALSO DOES NOT TAKE OFF SMOOTHLY WHEN STOPPED OR SLOWED FOR TRAFFIC.
Additional Notes:
EXCESSIVE VIBRATION IN INTERIOR OF VEHICLE WHEN REAR WINDOWS ARE DOWN AT SPEED OF 55MPH OR MORE. ALSO DOES NOT TAKE OFF SMOOTHLY WHEN STOPPED OR SLOWED FOR TRAFFIC.
Mfg Campaign: 11229861
Recall Date: Jul 7, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
SAME ISSUE AS MOST OF THE OTHER COMPLAINTS. WHILE DRIVING ON THE HIGHWAY ABOUT 60 MPH WE HEARD A LOUD POP. WE THOUGHT WE HIT SOMETHING IN THE MIDDLE OF THE ROAD. THE CHECK ENGINE LIGHT CAME ON AND THE WARNING THAT WE WERE LOSING POWER. WE DIDN'T SEE ANYTHING LEAKING AND THE MANUAL SAID IT WAS OKAY TO DRIVE WITH THE WARNING LIGHT. SINCE IT WAS LATE AT NIGHT THERE WERE NO OPEN CHEVY DEALERS WE NURSED IT HOME. THE NEXT MORNING WE TOOK IT TO THE DEALER WE BOUGHT THE CAR FROM AND THEY KNEW WHAT IT WAS RIGHT AWAY BECAUSE THEY HAD SOMEONE COME IN THE DAY BEFORE WITH THE SAME ISSUE, THE CLIP THAT CONNECTS A HOSE TO THE THROTTLE BODY POPPED OFF. THEY PUT THE HOSE BACK ON AND BUT KEPT THE VEHICLE SO THEY COULD PUT A NEW CLIP ON IT. IT'S BEEN TWO WEEKS AND WE ARE STILL WAITING FOR THE PART TO COME IN. THE CAR IS BRAND NEW, IT HAS 2000 MILES ON IT.
Corrective Action:
SAME ISSUE AS MOST OF THE OTHER COMPLAINTS. WHILE DRIVING ON THE HIGHWAY ABOUT 60 MPH WE HEARD A LOUD POP. WE THOUGHT WE HIT SOMETHING IN THE MIDDLE OF THE ROAD. THE CHECK ENGINE LIGHT CAME ON AND THE WARNING THAT WE WERE LOSING POWER. WE DIDN'T SEE ANYTHING LEAKING AND THE MANUAL SAID IT WAS OKAY TO DRIVE WITH THE WARNING LIGHT. SINCE IT WAS LATE AT NIGHT THERE WERE NO OPEN CHEVY DEALERS WE NURSED IT HOME. THE NEXT MORNING WE TOOK IT TO THE DEALER WE BOUGHT THE CAR FROM AND THEY KNEW WHAT IT WAS RIGHT AWAY BECAUSE THEY HAD SOMEONE COME IN THE DAY BEFORE WITH THE SAME ISSUE, THE CLIP THAT CONNECTS A HOSE TO THE THROTTLE BODY POPPED OFF. THEY PUT THE HOSE BACK ON AND BUT KEPT THE VEHICLE SO THEY COULD PUT A NEW CLIP ON IT. IT'S BEEN TWO WEEKS AND WE ARE STILL WAITING FOR THE PART TO COME IN. THE CAR IS BRAND NEW, IT HAS 2000 MILES ON IT.
Additional Notes:
SAME ISSUE AS MOST OF THE OTHER COMPLAINTS. WHILE DRIVING ON THE HIGHWAY ABOUT 60 MPH WE HEARD A LOUD POP. WE THOUGHT WE HIT SOMETHING IN THE MIDDLE OF THE ROAD. THE CHECK ENGINE LIGHT CAME ON AND THE WARNING THAT WE WERE LOSING POWER. WE DIDN'T SEE ANYTHING LEAKING AND THE MANUAL SAID IT WAS OKAY TO DRIVE WITH THE WARNING LIGHT. SINCE IT WAS LATE AT NIGHT THERE WERE NO OPEN CHEVY DEALERS WE NURSED IT HOME. THE NEXT MORNING WE TOOK IT TO THE DEALER WE BOUGHT THE CAR FROM AND THEY KNEW WHAT IT WAS RIGHT AWAY BECAUSE THEY HAD SOMEONE COME IN THE DAY BEFORE WITH THE SAME ISSUE, THE CLIP THAT CONNECTS A HOSE TO THE THROTTLE BODY POPPED OFF. THEY PUT THE HOSE BACK ON AND BUT KEPT THE VEHICLE SO THEY COULD PUT A NEW CLIP ON IT. IT'S BEEN TWO WEEKS AND WE ARE STILL WAITING FOR THE PART TO COME IN. THE CAR IS BRAND NEW, IT HAS 2000 MILES ON IT.
Mfg Campaign: 11229531
Recall Date: Jul 5, 2019
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PURCHASED CAR ON 06/27/2019. ON 6/22/2019 WHILE DRIVING I HEARD A POP IN THE ENGINE COMPARTMENT. THE VEHICLE HAD 400 MILES. I LOST POWER WHILE DRIVING. I TOOK TO A CHEVROLET DEALERSHIP. DIAGNOSIS WAS A CLIP ON THE FUEL INJECTOR HAD BROKEN. NEW FUEL INJECTOR LINE HAD TO BE REPLACED.
Corrective Action:
PURCHASED CAR ON 06/27/2019. ON 6/22/2019 WHILE DRIVING I HEARD A POP IN THE ENGINE COMPARTMENT. THE VEHICLE HAD 400 MILES. I LOST POWER WHILE DRIVING. I TOOK TO A CHEVROLET DEALERSHIP. DIAGNOSIS WAS A CLIP ON THE FUEL INJECTOR HAD BROKEN. NEW FUEL INJECTOR LINE HAD TO BE REPLACED.
Additional Notes:
PURCHASED CAR ON 06/27/2019. ON 6/22/2019 WHILE DRIVING I HEARD A POP IN THE ENGINE COMPARTMENT. THE VEHICLE HAD 400 MILES. I LOST POWER WHILE DRIVING. I TOOK TO A CHEVROLET DEALERSHIP. DIAGNOSIS WAS A CLIP ON THE FUEL INJECTOR HAD BROKEN. NEW FUEL INJECTOR LINE HAD TO BE REPLACED.
Mfg Campaign: 11229047
Recall Date: Jul 2, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
HOSE CLIP THAT GOES TO TURBOCHARGER HAS POPPED OFF TWICE NOW. I CURRENTLY HAVE 3400 MILES ON IT. I BOUGHT BRAND NEW IN APRIL 2019. THE FIRST TIME IT HAPPENED WAS WHEN I WAS ON STREET TRAFFIC AND I ACCELERATED AND HEARD A LOUD CLUNK NOISE. AT FIRST, I THOUGHT I GOT REAR-ENDED. THEY HAD MY CAR AT THE DEALER FOR THREE WEEKS DUE TO THE PART BEING BACK ORDERED. GOT BACK AND WITHIN THE FIRST 100 MILES OF DRIVING, THE SAME PROBLEM HAPPENED AGAIN, BUT THIS TIME I WAS ON THE FREEWAY, WHICH COULD HAVE ENDED BADLY. I WAS ALSO TOLD AT THE DEALER THAT THIS IS A COMMON PROBLEM. THE PROBLEM IS THOUGH, THAT A SERIOUS ACCIDENT CAN OCCUR OVER A $25 DOLLAR CLIP THAT IS OBVIOUSLY AN ENGINEERING FLAW.
Corrective Action:
HOSE CLIP THAT GOES TO TURBOCHARGER HAS POPPED OFF TWICE NOW. I CURRENTLY HAVE 3400 MILES ON IT. I BOUGHT BRAND NEW IN APRIL 2019. THE FIRST TIME IT HAPPENED WAS WHEN I WAS ON STREET TRAFFIC AND I ACCELERATED AND HEARD A LOUD CLUNK NOISE. AT FIRST, I THOUGHT I GOT REAR-ENDED. THEY HAD MY CAR AT THE DEALER FOR THREE WEEKS DUE TO THE PART BEING BACK ORDERED. GOT BACK AND WITHIN THE FIRST 100 MILES OF DRIVING, THE SAME PROBLEM HAPPENED AGAIN, BUT THIS TIME I WAS ON THE FREEWAY, WHICH COULD HAVE ENDED BADLY. I WAS ALSO TOLD AT THE DEALER THAT THIS IS A COMMON PROBLEM. THE PROBLEM IS THOUGH, THAT A SERIOUS ACCIDENT CAN OCCUR OVER A $25 DOLLAR CLIP THAT IS OBVIOUSLY AN ENGINEERING FLAW.
Additional Notes:
HOSE CLIP THAT GOES TO TURBOCHARGER HAS POPPED OFF TWICE NOW. I CURRENTLY HAVE 3400 MILES ON IT. I BOUGHT BRAND NEW IN APRIL 2019. THE FIRST TIME IT HAPPENED WAS WHEN I WAS ON STREET TRAFFIC AND I ACCELERATED AND HEARD A LOUD CLUNK NOISE. AT FIRST, I THOUGHT I GOT REAR-ENDED. THEY HAD MY CAR AT THE DEALER FOR THREE WEEKS DUE TO THE PART BEING BACK ORDERED. GOT BACK AND WITHIN THE FIRST 100 MILES OF DRIVING, THE SAME PROBLEM HAPPENED AGAIN, BUT THIS TIME I WAS ON THE FREEWAY, WHICH COULD HAVE ENDED BADLY. I WAS ALSO TOLD AT THE DEALER THAT THIS IS A COMMON PROBLEM. THE PROBLEM IS THOUGH, THAT A SERIOUS ACCIDENT CAN OCCUR OVER A $25 DOLLAR CLIP THAT IS OBVIOUSLY AN ENGINEERING FLAW.
Mfg Campaign: 11228782
Recall Date: Jul 1, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE TUBE CONNECTING THE EXHAUST TO THE TURBO HAS BECOME DISCONNECTED NOT ONCE, NOT TWICE, BUT THREE SEPARATE TIMES WHILE DRIVING. THE SECOND TIME FIXED WAS WITH A NEWLY DESIGNED GM PART SPECIFICALLY TO ELIMINATE THE ISSUE. WHICH CLEARLY DID NOT OCCUR. OWNED THE VEHICLE A TOTAL OF THREE MONTHS WITH 2260 MILES ALL DRIVEN BY MYSELF AND THE VEHICLE HAS SPENT A MONTH AND MORE AT THE DEALERSHIP FOR REPAIRS.
Corrective Action:
THE TUBE CONNECTING THE EXHAUST TO THE TURBO HAS BECOME DISCONNECTED NOT ONCE, NOT TWICE, BUT THREE SEPARATE TIMES WHILE DRIVING. THE SECOND TIME FIXED WAS WITH A NEWLY DESIGNED GM PART SPECIFICALLY TO ELIMINATE THE ISSUE. WHICH CLEARLY DID NOT OCCUR. OWNED THE VEHICLE A TOTAL OF THREE MONTHS WITH 2260 MILES ALL DRIVEN BY MYSELF AND THE VEHICLE HAS SPENT A MONTH AND MORE AT THE DEALERSHIP FOR REPAIRS.
Additional Notes:
THE TUBE CONNECTING THE EXHAUST TO THE TURBO HAS BECOME DISCONNECTED NOT ONCE, NOT TWICE, BUT THREE SEPARATE TIMES WHILE DRIVING. THE SECOND TIME FIXED WAS WITH A NEWLY DESIGNED GM PART SPECIFICALLY TO ELIMINATE THE ISSUE. WHICH CLEARLY DID NOT OCCUR. OWNED THE VEHICLE A TOTAL OF THREE MONTHS WITH 2260 MILES ALL DRIVEN BY MYSELF AND THE VEHICLE HAS SPENT A MONTH AND MORE AT THE DEALERSHIP FOR REPAIRS.
Mfg Campaign: 11228344
Recall Date: Jun 29, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I HAVE A 2019 EQUINOX THAT I BOUGHT WITH ONLY 29 MILES WHEN PURCHASED 5/22/19. WITHIN THE SECOND WEEK OF DRIVING THE VEHICLE ON THE FREEWAY I HEARD A POPPING NOISE AND I THEN THE A MESSAGE CAME A CROSS THE SCREEN SAYING LISING POWER FROM THE ENGINE! I WAS SO SCARED ON THE FREEWAY ! I HAVE A NEW CAR, WHAT COULD BE THE PROBLEM! THE CAR REDUCED SPEED! I TOOK IT TO GEORGE MATICK CHEVROLET . MY CAR WAS IN THE SHOP FOR 2 DAYS AND THEY DISCOVERED IT WAS THE AIR TUBE HAD CAME OFF! MY CAR WAS RETURNED BACK TO ME AFTER SERVICE. 2 WEEKS LATER WHILE DRIVING TO INDIANAPOLIS THE TUBE POPPED 9FF AGAIN! I CALLED ON STAR THEY NAVIGATED ME TO THE NEAREST DEALERSHIP. THE DEALER CONNECTED THE TUBE BACK AND TOLD ME IT WAS OKAY TO DRIVE , AND SHOWED ME HOW TO RECONNECT THE TUBE IF IT CAME OFF AGAIN! THIS WAS SO SCARY TO BE ON THE HIGHWAY WITH A NEW CAR AND THINGS LIKE THIS IS HAPPENING! I NO LONGER WANTS THIS VEHICLE! I GET BACK TO MICHIGAN TAKES IT TO THE DEALERSHIP NOW THEY HAVE TO ORDER THE PART IT WILL TAKE A COUPLE OF DAYS TO GET THE PART IN. OK THE CAR IS FIXED AGAIN! 3 WEEKS LATER THE SAME PROBLEM AFTER A NEW TUBE WAS PLACED ON THE CAR 6/ 26 /19, THE CAR IS BACK AT THE DEALERSHIP SAME PROBLEM PLUS NOW THEY HAVE TO CHANGE THE THROTTLE! I FEEL LIKE I BOUGHT A NIGHTMARE!😡😭
Corrective Action:
I HAVE A 2019 EQUINOX THAT I BOUGHT WITH ONLY 29 MILES WHEN PURCHASED 5/22/19. WITHIN THE SECOND WEEK OF DRIVING THE VEHICLE ON THE FREEWAY I HEARD A POPPING NOISE AND I THEN THE A MESSAGE CAME A CROSS THE SCREEN SAYING LISING POWER FROM THE ENGINE! I WAS SO SCARED ON THE FREEWAY ! I HAVE A NEW CAR, WHAT COULD BE THE PROBLEM! THE CAR REDUCED SPEED! I TOOK IT TO GEORGE MATICK CHEVROLET . MY CAR WAS IN THE SHOP FOR 2 DAYS AND THEY DISCOVERED IT WAS THE AIR TUBE HAD CAME OFF! MY CAR WAS RETURNED BACK TO ME AFTER SERVICE. 2 WEEKS LATER WHILE DRIVING TO INDIANAPOLIS THE TUBE POPPED 9FF AGAIN! I CALLED ON STAR THEY NAVIGATED ME TO THE NEAREST DEALERSHIP. THE DEALER CONNECTED THE TUBE BACK AND TOLD ME IT WAS OKAY TO DRIVE , AND SHOWED ME HOW TO RECONNECT THE TUBE IF IT CAME OFF AGAIN! THIS WAS SO SCARY TO BE ON THE HIGHWAY WITH A NEW CAR AND THINGS LIKE THIS IS HAPPENING! I NO LONGER WANTS THIS VEHICLE! I GET BACK TO MICHIGAN TAKES IT TO THE DEALERSHIP NOW THEY HAVE TO ORDER THE PART IT WILL TAKE A COUPLE OF DAYS TO GET THE PART IN. OK THE CAR IS FIXED AGAIN! 3 WEEKS LATER THE SAME PROBLEM AFTER A NEW TUBE WAS PLACED ON THE CAR 6/ 26 /19, THE CAR IS BACK AT THE DEALERSHIP SAME PROBLEM PLUS NOW THEY HAVE TO CHANGE THE THROTTLE! I FEEL LIKE I BOUGHT A NIGHTMARE!😡😭
Additional Notes:
I HAVE A 2019 EQUINOX THAT I BOUGHT WITH ONLY 29 MILES WHEN PURCHASED 5/22/19. WITHIN THE SECOND WEEK OF DRIVING THE VEHICLE ON THE FREEWAY I HEARD A POPPING NOISE AND I THEN THE A MESSAGE CAME A CROSS THE SCREEN SAYING LISING POWER FROM THE ENGINE! I WAS SO SCARED ON THE FREEWAY ! I HAVE A NEW CAR, WHAT COULD BE THE PROBLEM! THE CAR REDUCED SPEED! I TOOK IT TO GEORGE MATICK CHEVROLET . MY CAR WAS IN THE SHOP FOR 2 DAYS AND THEY DISCOVERED IT WAS THE AIR TUBE HAD CAME OFF! MY CAR WAS RETURNED BACK TO ME AFTER SERVICE. 2 WEEKS LATER WHILE DRIVING TO INDIANAPOLIS THE TUBE POPPED 9FF AGAIN! I CALLED ON STAR THEY NAVIGATED ME TO THE NEAREST DEALERSHIP. THE DEALER CONNECTED THE TUBE BACK AND TOLD ME IT WAS OKAY TO DRIVE , AND SHOWED ME HOW TO RECONNECT THE TUBE IF IT CAME OFF AGAIN! THIS WAS SO SCARY TO BE ON THE HIGHWAY WITH A NEW CAR AND THINGS LIKE THIS IS HAPPENING! I NO LONGER WANTS THIS VEHICLE! I GET BACK TO MICHIGAN TAKES IT TO THE DEALERSHIP NOW THEY HAVE TO ORDER THE PART IT WILL TAKE A COUPLE OF DAYS TO GET THE PART IN. OK THE CAR IS FIXED AGAIN! 3 WEEKS LATER THE SAME PROBLEM AFTER A NEW TUBE WAS PLACED ON THE CAR 6/ 26 /19, THE CAR IS BACK AT THE DEALERSHIP SAME PROBLEM PLUS NOW THEY HAVE TO CHANGE THE THROTTLE! I FEEL LIKE I BOUGHT A NIGHTMARE!😡😭
Mfg Campaign: 11222857
Recall Date: Jun 27, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2019 EQUINOX THAT I BOUGHT WITH ONLY 29 MILES WHEN PURCHASED 5/22/19. WITHIN THE SECOND WEEK OF DRIVING THE VEHICLE ON THE FREEWAY I HEARD A POPPING NOISE AND I THEN THE A MESSAGE CAME A CROSS THE SCREEN SAYING LISING POWER FROM THE ENGINE! I WAS SO SCARED ON THE FREEWAY ! I HAVE A NEW CAR, WHAT COULD BE THE PROBLEM! THE CAR REDUCED SPEED! I TOOK IT TO GEORGE MATICK CHEVROLET . MY CAR WAS IN THE SHOP FOR 2 DAYS AND THEY DISCOVERED IT WAS THE AIR TUBE HAD CAME OFF! MY CAR WAS RETURNED BACK TO ME AFTER SERVICE. 2 WEEKS LATER WHILE DRIVING TO INDIANAPOLIS THE TUBE POPPED 9FF AGAIN! I CALLED ON STAR THEY NAVIGATED ME TO THE NEAREST DEALERSHIP. THE DEALER CONNECTED THE TUBE BACK AND TOLD ME IT WAS OKAY TO DRIVE , AND SHOWED ME HOW TO RECONNECT THE TUBE IF IT CAME OFF AGAIN! THIS WAS SO SCARY TO BE ON THE HIGHWAY WITH A NEW CAR AND THINGS LIKE THIS IS HAPPENING! I NO LONGER WANTS THIS VEHICLE! I GET BACK TO MICHIGAN TAKES IT TO THE DEALERSHIP NOW THEY HAVE TO ORDER THE PART IT WILL TAKE A COUPLE OF DAYS TO GET THE PART IN. OK THE CAR IS FIXED AGAIN! 3 WEEKS LATER THE SAME PROBLEM AFTER A NEW TUBE WAS PLACED ON THE CAR 6/ 26 /19, THE CAR IS BACK AT THE DEALERSHIP SAME PROBLEM PLUS NOW THEY HAVE TO CHANGE THE THROTTLE! I FEEL LIKE I BOUGHT A NIGHTMARE!😡😭
Corrective Action:
I HAVE A 2019 EQUINOX THAT I BOUGHT WITH ONLY 29 MILES WHEN PURCHASED 5/22/19. WITHIN THE SECOND WEEK OF DRIVING THE VEHICLE ON THE FREEWAY I HEARD A POPPING NOISE AND I THEN THE A MESSAGE CAME A CROSS THE SCREEN SAYING LISING POWER FROM THE ENGINE! I WAS SO SCARED ON THE FREEWAY ! I HAVE A NEW CAR, WHAT COULD BE THE PROBLEM! THE CAR REDUCED SPEED! I TOOK IT TO GEORGE MATICK CHEVROLET . MY CAR WAS IN THE SHOP FOR 2 DAYS AND THEY DISCOVERED IT WAS THE AIR TUBE HAD CAME OFF! MY CAR WAS RETURNED BACK TO ME AFTER SERVICE. 2 WEEKS LATER WHILE DRIVING TO INDIANAPOLIS THE TUBE POPPED 9FF AGAIN! I CALLED ON STAR THEY NAVIGATED ME TO THE NEAREST DEALERSHIP. THE DEALER CONNECTED THE TUBE BACK AND TOLD ME IT WAS OKAY TO DRIVE , AND SHOWED ME HOW TO RECONNECT THE TUBE IF IT CAME OFF AGAIN! THIS WAS SO SCARY TO BE ON THE HIGHWAY WITH A NEW CAR AND THINGS LIKE THIS IS HAPPENING! I NO LONGER WANTS THIS VEHICLE! I GET BACK TO MICHIGAN TAKES IT TO THE DEALERSHIP NOW THEY HAVE TO ORDER THE PART IT WILL TAKE A COUPLE OF DAYS TO GET THE PART IN. OK THE CAR IS FIXED AGAIN! 3 WEEKS LATER THE SAME PROBLEM AFTER A NEW TUBE WAS PLACED ON THE CAR 6/ 26 /19, THE CAR IS BACK AT THE DEALERSHIP SAME PROBLEM PLUS NOW THEY HAVE TO CHANGE THE THROTTLE! I FEEL LIKE I BOUGHT A NIGHTMARE!😡😭
Additional Notes:
I HAVE A 2019 EQUINOX THAT I BOUGHT WITH ONLY 29 MILES WHEN PURCHASED 5/22/19. WITHIN THE SECOND WEEK OF DRIVING THE VEHICLE ON THE FREEWAY I HEARD A POPPING NOISE AND I THEN THE A MESSAGE CAME A CROSS THE SCREEN SAYING LISING POWER FROM THE ENGINE! I WAS SO SCARED ON THE FREEWAY ! I HAVE A NEW CAR, WHAT COULD BE THE PROBLEM! THE CAR REDUCED SPEED! I TOOK IT TO GEORGE MATICK CHEVROLET . MY CAR WAS IN THE SHOP FOR 2 DAYS AND THEY DISCOVERED IT WAS THE AIR TUBE HAD CAME OFF! MY CAR WAS RETURNED BACK TO ME AFTER SERVICE. 2 WEEKS LATER WHILE DRIVING TO INDIANAPOLIS THE TUBE POPPED 9FF AGAIN! I CALLED ON STAR THEY NAVIGATED ME TO THE NEAREST DEALERSHIP. THE DEALER CONNECTED THE TUBE BACK AND TOLD ME IT WAS OKAY TO DRIVE , AND SHOWED ME HOW TO RECONNECT THE TUBE IF IT CAME OFF AGAIN! THIS WAS SO SCARY TO BE ON THE HIGHWAY WITH A NEW CAR AND THINGS LIKE THIS IS HAPPENING! I NO LONGER WANTS THIS VEHICLE! I GET BACK TO MICHIGAN TAKES IT TO THE DEALERSHIP NOW THEY HAVE TO ORDER THE PART IT WILL TAKE A COUPLE OF DAYS TO GET THE PART IN. OK THE CAR IS FIXED AGAIN! 3 WEEKS LATER THE SAME PROBLEM AFTER A NEW TUBE WAS PLACED ON THE CAR 6/ 26 /19, THE CAR IS BACK AT THE DEALERSHIP SAME PROBLEM PLUS NOW THEY HAVE TO CHANGE THE THROTTLE! I FEEL LIKE I BOUGHT A NIGHTMARE!😡😭
Mfg Campaign: 11222857
Recall Date: Jun 27, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
SAME AS OTHERS THE TURNBO INTAKE TUBE CAME OFF. THEY TRIED TO REPAIR IT WITH THE CLIP KIT AND THAT DID NOT WORK. MY CAR AS BEEN AT THE DEALER SINCE 6/1 WAITING FOR A CHARGE INTAKE TUBE. NO ETA ON STATUS AS ITS BACK ORDERED.
Corrective Action:
SAME AS OTHERS THE TURNBO INTAKE TUBE CAME OFF. THEY TRIED TO REPAIR IT WITH THE CLIP KIT AND THAT DID NOT WORK. MY CAR AS BEEN AT THE DEALER SINCE 6/1 WAITING FOR A CHARGE INTAKE TUBE. NO ETA ON STATUS AS ITS BACK ORDERED.
Additional Notes:
SAME AS OTHERS THE TURNBO INTAKE TUBE CAME OFF. THEY TRIED TO REPAIR IT WITH THE CLIP KIT AND THAT DID NOT WORK. MY CAR AS BEEN AT THE DEALER SINCE 6/1 WAITING FOR A CHARGE INTAKE TUBE. NO ETA ON STATUS AS ITS BACK ORDERED.
Mfg Campaign: 11221650
Recall Date: Jun 21, 2019
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