Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232403240
Recall Date: May 11, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet Equinox and 2022 GMC Terrain vehicles. The fuel pump module may not consistently provide sufficient fuel to the engine, resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222372310
Recall Date: Jan 19, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Equinox and 2022 GMC Terrain vehicles. The driver's seat may have a stripped or loose bolt at the seat frame height-adjust pivot.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222377890
Recall Date: Sep 29, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Chevrolet Malibu, 2022 Chevrolet Equinox, Blazer and Cadillac XT4 vehicles. The driver's seat cushion frame may have an improper weld in the power tilt-adjustment mechanism.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212356050
Recall Date: May 19, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet Equinox and GMC Terrain vehicles equipped with certain Hankook tires. The tires may have been manufactured with an insufficient amount of curative agent, which could cause tread separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212343560
Recall Date: Aug 5, 2021
Consumer Complaints
151 ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving my 2022 Chevrolet Equinox, the car suddenly stalled on a city road. This occurred in a busy area with multiple stops and traffic signals. I was accelerating after a stop when the engine cut off abruptly, without any prior warning lights or error messages. I was able to coast to a safe stop, but the incident was frightening and dangerous. The vehicle was towed to a dealership and inspected. They diagnosed the issue as a failure of the Fuel Pump Control Module (FPCM). The part was not covered under my powertrain warranty despite being essential to the operation of the vehicle. The dealer confirmed this failure and replaced the part. The total repair cost was $592. When I attempted to check my eligibility for the NHTSA Campaign Number 23V013000 (regarding a fuel pump defect that may cause stalling for same 2022 Chevrolet Equinox), my VIN was reported as not currently eligible, even though the issue I experienced matches the recall description. The vehicle has since been repaired and has been operating fine, while I didn’t experience any stalling, I’ve noticed the gear shifts more closely now — they feel very quick or more noticeable than before, but no warning lights have appeared. I am filing this complaint to formally document the safety issue I experienced and to request a review of my VIN in light of the recall. A sudden stall on a city road puts drivers and passengers at significant risk, and I believe this is a serious safety concern that should be investigated.
Corrective Action:
While driving my 2022 Chevrolet Equinox, the car suddenly stalled on a city road. This occurred in a busy area with multiple stops and traffic signals. I was accelerating after a stop when the engine cut off abruptly, without any prior warning lights or error messages. I was able to coast to a safe stop, but the incident was frightening and dangerous. The vehicle was towed to a dealership and inspected. They diagnosed the issue as a failure of the Fuel Pump Control Module (FPCM). The part was not covered under my powertrain warranty despite being essential to the operation of the vehicle. The dealer confirmed this failure and replaced the part. The total repair cost was $592. When I attempted to check my eligibility for the NHTSA Campaign Number 23V013000 (regarding a fuel pump defect that may cause stalling for same 2022 Chevrolet Equinox), my VIN was reported as not currently eligible, even though the issue I experienced matches the recall description. The vehicle has since been repaired and has been operating fine, while I didn’t experience any stalling, I’ve noticed the gear shifts more closely now — they feel very quick or more noticeable than before, but no warning lights have appeared. I am filing this complaint to formally document the safety issue I experienced and to request a review of my VIN in light of the recall. A sudden stall on a city road puts drivers and passengers at significant risk, and I believe this is a serious safety concern that should be investigated.
Additional Notes:
While driving my 2022 Chevrolet Equinox, the car suddenly stalled on a city road. This occurred in a busy area with multiple stops and traffic signals. I was accelerating after a stop when the engine cut off abruptly, without any prior warning lights or error messages. I was able to coast to a safe stop, but the incident was frightening and dangerous. The vehicle was towed to a dealership and inspected. They diagnosed the issue as a failure of the Fuel Pump Control Module (FPCM). The part was not covered under my powertrain warranty despite being essential to the operation of the vehicle. The dealer confirmed this failure and replaced the part. The total repair cost was $592. When I attempted to check my eligibility for the NHTSA Campaign Number 23V013000 (regarding a fuel pump defect that may cause stalling for same 2022 Chevrolet Equinox), my VIN was reported as not currently eligible, even though the issue I experienced matches the recall description. The vehicle has since been repaired and has been operating fine, while I didn’t experience any stalling, I’ve noticed the gear shifts more closely now — they feel very quick or more noticeable than before, but no warning lights have appeared. I am filing this complaint to formally document the safety issue I experienced and to request a review of my VIN in light of the recall. A sudden stall on a city road puts drivers and passengers at significant risk, and I believe this is a serious safety concern that should be investigated.
Mfg Campaign: 11675764
Recall Date: Jul 23, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving my 2022 Chevrolet Equinox, the car suddenly stalled on a city road. This occurred in a busy area with multiple stops and traffic signals. I was accelerating after a stop when the engine cut off abruptly, without any prior warning lights or error messages. I was able to coast to a safe stop, but the incident was frightening and dangerous. The vehicle was towed to a dealership and inspected. They diagnosed the issue as a failure of the Fuel Pump Control Module (FPCM). The part was not covered under my powertrain warranty despite being essential to the operation of the vehicle. The dealer confirmed this failure and replaced the part. The total repair cost was $592. When I attempted to check my eligibility for the NHTSA Campaign Number 23V013000 (regarding a fuel pump defect that may cause stalling for same 2022 Chevrolet Equinox), my VIN was reported as not currently eligible, even though the issue I experienced matches the recall description. The vehicle has since been repaired and has been operating fine, while I didn’t experience any stalling, I’ve noticed the gear shifts more closely now — they feel very quick or more noticeable than before, but no warning lights have appeared. I am filing this complaint to formally document the safety issue I experienced and to request a review of my VIN in light of the recall. A sudden stall on a city road puts drivers and passengers at significant risk, and I believe this is a serious safety concern that should be investigated.
Corrective Action:
While driving my 2022 Chevrolet Equinox, the car suddenly stalled on a city road. This occurred in a busy area with multiple stops and traffic signals. I was accelerating after a stop when the engine cut off abruptly, without any prior warning lights or error messages. I was able to coast to a safe stop, but the incident was frightening and dangerous. The vehicle was towed to a dealership and inspected. They diagnosed the issue as a failure of the Fuel Pump Control Module (FPCM). The part was not covered under my powertrain warranty despite being essential to the operation of the vehicle. The dealer confirmed this failure and replaced the part. The total repair cost was $592. When I attempted to check my eligibility for the NHTSA Campaign Number 23V013000 (regarding a fuel pump defect that may cause stalling for same 2022 Chevrolet Equinox), my VIN was reported as not currently eligible, even though the issue I experienced matches the recall description. The vehicle has since been repaired and has been operating fine, while I didn’t experience any stalling, I’ve noticed the gear shifts more closely now — they feel very quick or more noticeable than before, but no warning lights have appeared. I am filing this complaint to formally document the safety issue I experienced and to request a review of my VIN in light of the recall. A sudden stall on a city road puts drivers and passengers at significant risk, and I believe this is a serious safety concern that should be investigated.
Additional Notes:
While driving my 2022 Chevrolet Equinox, the car suddenly stalled on a city road. This occurred in a busy area with multiple stops and traffic signals. I was accelerating after a stop when the engine cut off abruptly, without any prior warning lights or error messages. I was able to coast to a safe stop, but the incident was frightening and dangerous. The vehicle was towed to a dealership and inspected. They diagnosed the issue as a failure of the Fuel Pump Control Module (FPCM). The part was not covered under my powertrain warranty despite being essential to the operation of the vehicle. The dealer confirmed this failure and replaced the part. The total repair cost was $592. When I attempted to check my eligibility for the NHTSA Campaign Number 23V013000 (regarding a fuel pump defect that may cause stalling for same 2022 Chevrolet Equinox), my VIN was reported as not currently eligible, even though the issue I experienced matches the recall description. The vehicle has since been repaired and has been operating fine, while I didn’t experience any stalling, I’ve noticed the gear shifts more closely now — they feel very quick or more noticeable than before, but no warning lights have appeared. I am filing this complaint to formally document the safety issue I experienced and to request a review of my VIN in light of the recall. A sudden stall on a city road puts drivers and passengers at significant risk, and I believe this is a serious safety concern that should be investigated.
Mfg Campaign: 11675764
Recall Date: Jul 23, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel pump went out.
Corrective Action:
Fuel pump went out.
Additional Notes:
Fuel pump went out.
Mfg Campaign: 11668262
Recall Date: Jun 20, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving approximately 30 MPH, the vehicle stalled and failed to restart. The vehicle was towed to the local dealer, who diagnosed that the fuel pump was faulty and needed to be replaced. The fuel pump was replaced, and the vehicle was repaired. The contact stated that the failure recently reoccurred while accelerating from a stoplight. The vehicle was towed to the local dealer and was diagnosed with fa uel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V013000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 6,700.
Corrective Action:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving approximately 30 MPH, the vehicle stalled and failed to restart. The vehicle was towed to the local dealer, who diagnosed that the fuel pump was faulty and needed to be replaced. The fuel pump was replaced, and the vehicle was repaired. The contact stated that the failure recently reoccurred while accelerating from a stoplight. The vehicle was towed to the local dealer and was diagnosed with fa uel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V013000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 6,700.
Additional Notes:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving approximately 30 MPH, the vehicle stalled and failed to restart. The vehicle was towed to the local dealer, who diagnosed that the fuel pump was faulty and needed to be replaced. The fuel pump was replaced, and the vehicle was repaired. The contact stated that the failure recently reoccurred while accelerating from a stoplight. The vehicle was towed to the local dealer and was diagnosed with fa uel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V013000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 6,700.
Mfg Campaign: 11666740
Recall Date: Jun 13, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Chevrolet Equinox. The contact stated while the vehicle was parked, the vehicle stalled. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 38,000.
Corrective Action:
The contact owns a 2022 Chevrolet Equinox. The contact stated while the vehicle was parked, the vehicle stalled. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 38,000.
Additional Notes:
The contact owns a 2022 Chevrolet Equinox. The contact stated while the vehicle was parked, the vehicle stalled. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 38,000.
Mfg Campaign: 11664604
Recall Date: Jun 3, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I recently paid 2100 for my engine to be repaired because it was burning too much gas now. It never had a check engine light on now it won’t go off. My car smells like gas and stalls a lot.
Corrective Action:
I recently paid 2100 for my engine to be repaired because it was burning too much gas now. It never had a check engine light on now it won’t go off. My car smells like gas and stalls a lot.
Additional Notes:
I recently paid 2100 for my engine to be repaired because it was burning too much gas now. It never had a check engine light on now it won’t go off. My car smells like gas and stalls a lot.
Mfg Campaign: 11662575
Recall Date: May 22, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I recently paid 2100 for my engine to be repaired because it was burning too much gas now. It never had a check engine light on now it won’t go off. My car smells like gas and stalls a lot.
Corrective Action:
I recently paid 2100 for my engine to be repaired because it was burning too much gas now. It never had a check engine light on now it won’t go off. My car smells like gas and stalls a lot.
Additional Notes:
I recently paid 2100 for my engine to be repaired because it was burning too much gas now. It never had a check engine light on now it won’t go off. My car smells like gas and stalls a lot.
Mfg Campaign: 11662575
Recall Date: May 22, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I recently paid 2100 for my engine to be repaired because it was burning too much gas now. It never had a check engine light on now it won’t go off. My car smells like gas and stalls a lot.
Corrective Action:
I recently paid 2100 for my engine to be repaired because it was burning too much gas now. It never had a check engine light on now it won’t go off. My car smells like gas and stalls a lot.
Additional Notes:
I recently paid 2100 for my engine to be repaired because it was burning too much gas now. It never had a check engine light on now it won’t go off. My car smells like gas and stalls a lot.
Mfg Campaign: 11662575
Recall Date: May 22, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Keep having fuel pump issues.
Corrective Action:
Keep having fuel pump issues.
Additional Notes:
Keep having fuel pump issues.
Mfg Campaign: 11660699
Recall Date: May 13, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
At a stop sign while waiting for passing traffic, the car shuddered and the engined died. Attempts to restart the car failed. The car had roughly 1/4 tank of gas. Towed to a mechanic who put 2 gallons of gas in it and started the engine. Two days leading up to this, with the instrument panel on the screen that shows estimated distance remaining and fuel economy, I observed the fuel economy number changing wildly as I drove, going up to 99 mpg every time I let off the gas and coasted to a stop. Seems to be an electronic component for fuel has failed. When the car had died, the engine light came on. It was off after adding more fuel and restarting the car. NHTSA website says there are 0 outstanding recall repairs for this VIN. So if the faulty fuel pump was replaced under NHTSA Campaign 23V013000, it has failed again. NHTSA website does not show any date/location of said prior recall repairs, so I have doubts whether it was ever actually repaired.
Corrective Action:
At a stop sign while waiting for passing traffic, the car shuddered and the engined died. Attempts to restart the car failed. The car had roughly 1/4 tank of gas. Towed to a mechanic who put 2 gallons of gas in it and started the engine. Two days leading up to this, with the instrument panel on the screen that shows estimated distance remaining and fuel economy, I observed the fuel economy number changing wildly as I drove, going up to 99 mpg every time I let off the gas and coasted to a stop. Seems to be an electronic component for fuel has failed. When the car had died, the engine light came on. It was off after adding more fuel and restarting the car. NHTSA website says there are 0 outstanding recall repairs for this VIN. So if the faulty fuel pump was replaced under NHTSA Campaign 23V013000, it has failed again. NHTSA website does not show any date/location of said prior recall repairs, so I have doubts whether it was ever actually repaired.
Additional Notes:
At a stop sign while waiting for passing traffic, the car shuddered and the engined died. Attempts to restart the car failed. The car had roughly 1/4 tank of gas. Towed to a mechanic who put 2 gallons of gas in it and started the engine. Two days leading up to this, with the instrument panel on the screen that shows estimated distance remaining and fuel economy, I observed the fuel economy number changing wildly as I drove, going up to 99 mpg every time I let off the gas and coasted to a stop. Seems to be an electronic component for fuel has failed. When the car had died, the engine light came on. It was off after adding more fuel and restarting the car. NHTSA website says there are 0 outstanding recall repairs for this VIN. So if the faulty fuel pump was replaced under NHTSA Campaign 23V013000, it has failed again. NHTSA website does not show any date/location of said prior recall repairs, so I have doubts whether it was ever actually repaired.
Mfg Campaign: 11656303
Recall Date: Apr 23, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle engine ceased operation suddenly at highway speed on busy interstate highway making it very difficult for operator to safely get vehicle to shoulder of interstate and creating a dangerous situation for vehicle occupants and everyone involved in transporting occupants and removing the vehicle from interstate shoulder dealer service repairing vehicle indicated problem was fuel control module failure and occurs often in many late model Chevrolet vehicles
Corrective Action:
Vehicle engine ceased operation suddenly at highway speed on busy interstate highway making it very difficult for operator to safely get vehicle to shoulder of interstate and creating a dangerous situation for vehicle occupants and everyone involved in transporting occupants and removing the vehicle from interstate shoulder dealer service repairing vehicle indicated problem was fuel control module failure and occurs often in many late model Chevrolet vehicles
Additional Notes:
Vehicle engine ceased operation suddenly at highway speed on busy interstate highway making it very difficult for operator to safely get vehicle to shoulder of interstate and creating a dangerous situation for vehicle occupants and everyone involved in transporting occupants and removing the vehicle from interstate shoulder dealer service repairing vehicle indicated problem was fuel control module failure and occurs often in many late model Chevrolet vehicles
Mfg Campaign: 11653781
Recall Date: Apr 9, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Winter of 2023/early 2024- during very cold period, I was on the freeway where it is 70 mph, and received a warning of a power train underboost- car said low power mode. It was caused by water accumulating and freezing. According to the Cheverolet bulletin, it was a known issue and I had the car serviced with the wrap put on it required. This was a scary event because I was on the highway and could not go the speed limit and had to exit. Fast forward to this past winter: early 2025- very cold period. Again had a low power mode when I was accelerating to get on the freeway from the ramp, suddenly could not get to speed and was passed on the on-ramp- exceedingly scary and unsafe, had to drive with hazards on and exit next exit. It was an overboost error that caused it. Again, water froze in the valve. new fix is to put a "bra" on the lower part of the grill when it is below freezing and take it off when it is not freezing out. Ridiculous fix with 20 clips and it is a true safety issue.
Corrective Action:
Winter of 2023/early 2024- during very cold period, I was on the freeway where it is 70 mph, and received a warning of a power train underboost- car said low power mode. It was caused by water accumulating and freezing. According to the Cheverolet bulletin, it was a known issue and I had the car serviced with the wrap put on it required. This was a scary event because I was on the highway and could not go the speed limit and had to exit. Fast forward to this past winter: early 2025- very cold period. Again had a low power mode when I was accelerating to get on the freeway from the ramp, suddenly could not get to speed and was passed on the on-ramp- exceedingly scary and unsafe, had to drive with hazards on and exit next exit. It was an overboost error that caused it. Again, water froze in the valve. new fix is to put a "bra" on the lower part of the grill when it is below freezing and take it off when it is not freezing out. Ridiculous fix with 20 clips and it is a true safety issue.
Additional Notes:
Winter of 2023/early 2024- during very cold period, I was on the freeway where it is 70 mph, and received a warning of a power train underboost- car said low power mode. It was caused by water accumulating and freezing. According to the Cheverolet bulletin, it was a known issue and I had the car serviced with the wrap put on it required. This was a scary event because I was on the highway and could not go the speed limit and had to exit. Fast forward to this past winter: early 2025- very cold period. Again had a low power mode when I was accelerating to get on the freeway from the ramp, suddenly could not get to speed and was passed on the on-ramp- exceedingly scary and unsafe, had to drive with hazards on and exit next exit. It was an overboost error that caused it. Again, water froze in the valve. new fix is to put a "bra" on the lower part of the grill when it is below freezing and take it off when it is not freezing out. Ridiculous fix with 20 clips and it is a true safety issue.
Mfg Campaign: 11653184
Recall Date: Apr 7, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had purchased a brand new 2022 chevy equinox from a local dealer in July 2022. Since then, my car had to be towed twice for the infamous shift to park issue. Both times, I was left without a car for over a week. When the shift to park issue happens, the car cannot be turned off. Both times this issue happened, the dealership had to unplug the battery because they could not get the car to shut off. Both times, the dealerships refused to fix the problem despite the car being under warranty. This most recently happened on [XXX]. The car was towed to the Courtesy Chevy Dealership in San Diego. There were two service representatives looking at the car when I dropped it off. They both could not figure how to get the car to turn off, so they proceeded to remove the battery. After a long wait of many days (despite the dealership promising to have an answer in 2 days), they told me they could not find anything wrong with the car. I was told since they could not replicate the issue, they could not do anything about it. This is a big problem for a few reasons: 1.) This shift to park issue is very well known for GM models. There were even multiple service bulletins instructing GM dealerships on how to fix the issue. I brought this up with the service team and the representative noted that this fix was probably what the car needed, but could not be done because the problem was not replicated in the dealership. 2.) The shift to park issue cannot be manually replicated. The service team is aware of this, but kept using this excuse. The two service representatives saw the issue themselves when the car was towed to their location. 3.) The service team said they could not run any diagnostics on the check engine light because the battery was d
Corrective Action:
I had purchased a brand new 2022 chevy equinox from a local dealer in July 2022. Since then, my car had to be towed twice for the infamous shift to park issue. Both times, I was left without a car for over a week. When the shift to park issue happens, the car cannot be turned off. Both times this issue happened, the dealership had to unplug the battery because they could not get the car to shut off. Both times, the dealerships refused to fix the problem despite the car being under warranty. This most recently happened on [XXX]. The car was towed to the Courtesy Chevy Dealership in San Diego. There were two service representatives looking at the car when I dropped it off. They both could not figure how to get the car to turn off, so they proceeded to remove the battery. After a long wait of many days (despite the dealership promising to have an answer in 2 days), they told me they could not find anything wrong with the car. I was told since they could not replicate the issue, they could not do anything about it. This is a big problem for a few reasons: 1.) This shift to park issue is very well known for GM models. There were even multiple service bulletins instructing GM dealerships on how to fix the issue. I brought this up with the service team and the representative noted that this fix was probably what the car needed, but could not be done because the problem was not replicated in the dealership. 2.) The shift to park issue cannot be manually replicated. The service team is aware of this, but kept using this excuse. The two service representatives saw the issue themselves when the car was towed to their location. 3.) The service team said they could not run any diagnostics on the check engine light because the battery was d
Additional Notes:
I had purchased a brand new 2022 chevy equinox from a local dealer in July 2022. Since then, my car had to be towed twice for the infamous shift to park issue. Both times, I was left without a car for over a week. When the shift to park issue happens, the car cannot be turned off. Both times this issue happened, the dealership had to unplug the battery because they could not get the car to shut off. Both times, the dealerships refused to fix the problem despite the car being under warranty. This most recently happened on [XXX]. The car was towed to the Courtesy Chevy Dealership in San Diego. There were two service representatives looking at the car when I dropped it off. They both could not figure how to get the car to turn off, so they proceeded to remove the battery. After a long wait of many days (despite the dealership promising to have an answer in 2 days), they told me they could not find anything wrong with the car. I was told since they could not replicate the issue, they could not do anything about it. This is a big problem for a few reasons: 1.) This shift to park issue is very well known for GM models. There were even multiple service bulletins instructing GM dealerships on how to fix the issue. I brought this up with the service team and the representative noted that this fix was probably what the car needed, but could not be done because the problem was not replicated in the dealership. 2.) The shift to park issue cannot be manually replicated. The service team is aware of this, but kept using this excuse. The two service representatives saw the issue themselves when the car was towed to their location. 3.) The service team said they could not run any diagnostics on the check engine light because the battery was d
Mfg Campaign: 11651320
Recall Date: Mar 28, 2025
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I was put in a rental by enterprise from a rear-end. I was involved while my car was in the shop fixing the trunk. This rental had broken window glass under the passenger seat, and the car started sounding weird when turning and driving. On a morning, that same week dropping off my ex now at her job that same week, on my way back the suv started making the sounds more profound or louder (metal grinding on metal) and immediately after the whole front of the SUV hit the floor making me lose control on the highway 408 and hit the wall while spinning out of control until it stopped in the middle of the highway. I was escorted to a near gas station by one of the cops that came out of the traffic that was on hold. They moved the car to the side and escorted us. From there, my ex's mom checked carfax for the VIN number, which came out to having 4 previous accidents of the same front area. I reported it to the enterprise agent that called me asking about the car being towed, and I explicitly told them I'm not ok and you guys failed to put me in a safe vehicle. From there they charged my insurance for all the damages and never assumed responsibility!
Corrective Action:
I was put in a rental by enterprise from a rear-end. I was involved while my car was in the shop fixing the trunk. This rental had broken window glass under the passenger seat, and the car started sounding weird when turning and driving. On a morning, that same week dropping off my ex now at her job that same week, on my way back the suv started making the sounds more profound or louder (metal grinding on metal) and immediately after the whole front of the SUV hit the floor making me lose control on the highway 408 and hit the wall while spinning out of control until it stopped in the middle of the highway. I was escorted to a near gas station by one of the cops that came out of the traffic that was on hold. They moved the car to the side and escorted us. From there, my ex's mom checked carfax for the VIN number, which came out to having 4 previous accidents of the same front area. I reported it to the enterprise agent that called me asking about the car being towed, and I explicitly told them I'm not ok and you guys failed to put me in a safe vehicle. From there they charged my insurance for all the damages and never assumed responsibility!
Additional Notes:
I was put in a rental by enterprise from a rear-end. I was involved while my car was in the shop fixing the trunk. This rental had broken window glass under the passenger seat, and the car started sounding weird when turning and driving. On a morning, that same week dropping off my ex now at her job that same week, on my way back the suv started making the sounds more profound or louder (metal grinding on metal) and immediately after the whole front of the SUV hit the floor making me lose control on the highway 408 and hit the wall while spinning out of control until it stopped in the middle of the highway. I was escorted to a near gas station by one of the cops that came out of the traffic that was on hold. They moved the car to the side and escorted us. From there, my ex's mom checked carfax for the VIN number, which came out to having 4 previous accidents of the same front area. I reported it to the enterprise agent that called me asking about the car being towed, and I explicitly told them I'm not ok and you guys failed to put me in a safe vehicle. From there they charged my insurance for all the damages and never assumed responsibility!
Mfg Campaign: 11649626
Recall Date: Mar 20, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was put in a rental by enterprise from a rear-end. I was involved while my car was in the shop fixing the trunk. This rental had broken window glass under the passenger seat, and the car started sounding weird when turning and driving. On a morning, that same week dropping off my ex now at her job that same week, on my way back the suv started making the sounds more profound or louder (metal grinding on metal) and immediately after the whole front of the SUV hit the floor making me lose control on the highway 408 and hit the wall while spinning out of control until it stopped in the middle of the highway. I was escorted to a near gas station by one of the cops that came out of the traffic that was on hold. They moved the car to the side and escorted us. From there, my ex's mom checked carfax for the VIN number, which came out to having 4 previous accidents of the same front area. I reported it to the enterprise agent that called me asking about the car being towed, and I explicitly told them I'm not ok and you guys failed to put me in a safe vehicle. From there they charged my insurance for all the damages and never assumed responsibility!
Corrective Action:
I was put in a rental by enterprise from a rear-end. I was involved while my car was in the shop fixing the trunk. This rental had broken window glass under the passenger seat, and the car started sounding weird when turning and driving. On a morning, that same week dropping off my ex now at her job that same week, on my way back the suv started making the sounds more profound or louder (metal grinding on metal) and immediately after the whole front of the SUV hit the floor making me lose control on the highway 408 and hit the wall while spinning out of control until it stopped in the middle of the highway. I was escorted to a near gas station by one of the cops that came out of the traffic that was on hold. They moved the car to the side and escorted us. From there, my ex's mom checked carfax for the VIN number, which came out to having 4 previous accidents of the same front area. I reported it to the enterprise agent that called me asking about the car being towed, and I explicitly told them I'm not ok and you guys failed to put me in a safe vehicle. From there they charged my insurance for all the damages and never assumed responsibility!
Additional Notes:
I was put in a rental by enterprise from a rear-end. I was involved while my car was in the shop fixing the trunk. This rental had broken window glass under the passenger seat, and the car started sounding weird when turning and driving. On a morning, that same week dropping off my ex now at her job that same week, on my way back the suv started making the sounds more profound or louder (metal grinding on metal) and immediately after the whole front of the SUV hit the floor making me lose control on the highway 408 and hit the wall while spinning out of control until it stopped in the middle of the highway. I was escorted to a near gas station by one of the cops that came out of the traffic that was on hold. They moved the car to the side and escorted us. From there, my ex's mom checked carfax for the VIN number, which came out to having 4 previous accidents of the same front area. I reported it to the enterprise agent that called me asking about the car being towed, and I explicitly told them I'm not ok and you guys failed to put me in a safe vehicle. From there they charged my insurance for all the damages and never assumed responsibility!
Mfg Campaign: 11649626
Recall Date: Mar 20, 2025
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
I was put in a rental by enterprise from a rear-end. I was involved while my car was in the shop fixing the trunk. This rental had broken window glass under the passenger seat, and the car started sounding weird when turning and driving. On a morning, that same week dropping off my ex now at her job that same week, on my way back the suv started making the sounds more profound or louder (metal grinding on metal) and immediately after the whole front of the SUV hit the floor making me lose control on the highway 408 and hit the wall while spinning out of control until it stopped in the middle of the highway. I was escorted to a near gas station by one of the cops that came out of the traffic that was on hold. They moved the car to the side and escorted us. From there, my ex's mom checked carfax for the VIN number, which came out to having 4 previous accidents of the same front area. I reported it to the enterprise agent that called me asking about the car being towed, and I explicitly told them I'm not ok and you guys failed to put me in a safe vehicle. From there they charged my insurance for all the damages and never assumed responsibility!
Corrective Action:
I was put in a rental by enterprise from a rear-end. I was involved while my car was in the shop fixing the trunk. This rental had broken window glass under the passenger seat, and the car started sounding weird when turning and driving. On a morning, that same week dropping off my ex now at her job that same week, on my way back the suv started making the sounds more profound or louder (metal grinding on metal) and immediately after the whole front of the SUV hit the floor making me lose control on the highway 408 and hit the wall while spinning out of control until it stopped in the middle of the highway. I was escorted to a near gas station by one of the cops that came out of the traffic that was on hold. They moved the car to the side and escorted us. From there, my ex's mom checked carfax for the VIN number, which came out to having 4 previous accidents of the same front area. I reported it to the enterprise agent that called me asking about the car being towed, and I explicitly told them I'm not ok and you guys failed to put me in a safe vehicle. From there they charged my insurance for all the damages and never assumed responsibility!
Additional Notes:
I was put in a rental by enterprise from a rear-end. I was involved while my car was in the shop fixing the trunk. This rental had broken window glass under the passenger seat, and the car started sounding weird when turning and driving. On a morning, that same week dropping off my ex now at her job that same week, on my way back the suv started making the sounds more profound or louder (metal grinding on metal) and immediately after the whole front of the SUV hit the floor making me lose control on the highway 408 and hit the wall while spinning out of control until it stopped in the middle of the highway. I was escorted to a near gas station by one of the cops that came out of the traffic that was on hold. They moved the car to the side and escorted us. From there, my ex's mom checked carfax for the VIN number, which came out to having 4 previous accidents of the same front area. I reported it to the enterprise agent that called me asking about the car being towed, and I explicitly told them I'm not ok and you guys failed to put me in a safe vehicle. From there they charged my insurance for all the damages and never assumed responsibility!
Mfg Campaign: 11649626
Recall Date: Mar 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while depressing the accelerator pedal, the vehicle hesitated with a loud revving sound coming from the vehicle. The contact stated that the check engine warning light was illuminated. The contact received an alert from OnStar that the vehicle was not performing to full capacity due to a failure with the throttle control system. The vehicle was taken to a dealer where a diagnostic test was performed and showed that there was a misfire in cylinder #1 due to oil intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact attempted to reach the manufacturer but was not offered any assistance. The failure mileage was 77,720.
Corrective Action:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while depressing the accelerator pedal, the vehicle hesitated with a loud revving sound coming from the vehicle. The contact stated that the check engine warning light was illuminated. The contact received an alert from OnStar that the vehicle was not performing to full capacity due to a failure with the throttle control system. The vehicle was taken to a dealer where a diagnostic test was performed and showed that there was a misfire in cylinder #1 due to oil intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact attempted to reach the manufacturer but was not offered any assistance. The failure mileage was 77,720.
Additional Notes:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while depressing the accelerator pedal, the vehicle hesitated with a loud revving sound coming from the vehicle. The contact stated that the check engine warning light was illuminated. The contact received an alert from OnStar that the vehicle was not performing to full capacity due to a failure with the throttle control system. The vehicle was taken to a dealer where a diagnostic test was performed and showed that there was a misfire in cylinder #1 due to oil intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact attempted to reach the manufacturer but was not offered any assistance. The failure mileage was 77,720.
Mfg Campaign: 11648342
Recall Date: Mar 14, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Chevrolet Equinox. The contact stated that the vehicle failed to immediately start, with the check engine warning light remaining illuminated, and the vehicle was hesitating while attempting to accelerate. The vehicle was taken to the local dealer who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V013000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 71,000.
Corrective Action:
The contact owns a 2022 Chevrolet Equinox. The contact stated that the vehicle failed to immediately start, with the check engine warning light remaining illuminated, and the vehicle was hesitating while attempting to accelerate. The vehicle was taken to the local dealer who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V013000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 71,000.
Additional Notes:
The contact owns a 2022 Chevrolet Equinox. The contact stated that the vehicle failed to immediately start, with the check engine warning light remaining illuminated, and the vehicle was hesitating while attempting to accelerate. The vehicle was taken to the local dealer who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V013000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 71,000.
Mfg Campaign: 11644466
Recall Date: Feb 24, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. The vehicle was taken to AutoZone who diagnosed the vehicle and retrieved DTC: P1005 (Software error in fuel pump driver control module). The contact found NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) and related the failure to the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact back to the dealer. The failure mileage was approximately 24,000.
Corrective Action:
The contact owns a 2022 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. The vehicle was taken to AutoZone who diagnosed the vehicle and retrieved DTC: P1005 (Software error in fuel pump driver control module). The contact found NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) and related the failure to the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact back to the dealer. The failure mileage was approximately 24,000.
Additional Notes:
The contact owns a 2022 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. The vehicle was taken to AutoZone who diagnosed the vehicle and retrieved DTC: P1005 (Software error in fuel pump driver control module). The contact found NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) and related the failure to the recall. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact back to the dealer. The failure mileage was approximately 24,000.
Mfg Campaign: 11641271
Recall Date: Feb 7, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was driving 80 MPH over three lanes of traffic, the vehicle lost motive power. The driver was able to pull over safely before the vehicle stalled. The vehicle failed to restart. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic who determined the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 48,472.
Corrective Action:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was driving 80 MPH over three lanes of traffic, the vehicle lost motive power. The driver was able to pull over safely before the vehicle stalled. The vehicle failed to restart. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic who determined the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 48,472.
Additional Notes:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was driving 80 MPH over three lanes of traffic, the vehicle lost motive power. The driver was able to pull over safely before the vehicle stalled. The vehicle failed to restart. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic who determined the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 48,472.
Mfg Campaign: 11641350
Recall Date: Feb 7, 2025
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