Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232403240
Recall Date: May 11, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet Equinox and 2022 GMC Terrain vehicles. The fuel pump module may not consistently provide sufficient fuel to the engine, resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222372310
Recall Date: Jan 19, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Equinox and 2022 GMC Terrain vehicles. The driver's seat may have a stripped or loose bolt at the seat frame height-adjust pivot.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222377890
Recall Date: Sep 29, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021 Chevrolet Malibu, 2022 Chevrolet Equinox, Blazer and Cadillac XT4 vehicles. The driver's seat cushion frame may have an improper weld in the power tilt-adjustment mechanism.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212356050
Recall Date: May 19, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2021-2022 Chevrolet Equinox and GMC Terrain vehicles equipped with certain Hankook tires. The tires may have been manufactured with an insufficient amount of curative agent, which could cause tread separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212343560
Recall Date: Aug 5, 2021
Consumer Complaints
151 ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was at a red light and my car has the auto start/stop when your on the breaks for a bit. Light turned green and my car break pedal locked, all the gear lights started flashing. Car then stalled when turning on and off. I was in the VERY busy intersection and lucky no one plowed into me as I was trapped in the middle lane.
Corrective Action:
I was at a red light and my car has the auto start/stop when your on the breaks for a bit. Light turned green and my car break pedal locked, all the gear lights started flashing. Car then stalled when turning on and off. I was in the VERY busy intersection and lucky no one plowed into me as I was trapped in the middle lane.
Additional Notes:
I was at a red light and my car has the auto start/stop when your on the breaks for a bit. Light turned green and my car break pedal locked, all the gear lights started flashing. Car then stalled when turning on and off. I was in the VERY busy intersection and lucky no one plowed into me as I was trapped in the middle lane.
Mfg Campaign: 11567833
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Air charged cooler/ engine issues. I have a 2022 Chevy Equinox- purchased new in April 2022. When driving in heavy rain / humidity for length of time - I experience the car feeling like it is going to stall- not accelerating when pushing on the gas and jerking. Some times the engine light flashes when this occurs. Per the dealer it is due to an engine misfire - that is what the code shows. When this happens while I am driving (usually on the highway) I am terrified that I will be rear ended by another vehicle due to it slowing down - and the cars behind me have no warning/ brake lights alerting them that I am slowing down and not accelerating. From Sept 2022 to now, I have had the air charged cooler changed by the dealer twice - another time the dealer was not able to duplicate the same issue. November 2023-I had it to the dealer for the 4th time for the same issue- the solution per GM Bulletin [XXX] was to install a grill cover, which they have done. The problem with the grill cover is that I am responsible to install it and remove it depending on the weather/ temperature . Per the bulletin it needs to be on when raining - but removed if it is 85 degrees or higher and there is no clarification on what I should do if it is both raining and 85 outside. I do not know how this is safe for me to be having to stop the car and install or remove a part depending on the weather. I do not feel it is safe for me to have to stop or pull over on the side of the road / rest area or anywhere else to have to install or remove this. I am a single female [XXX] and am not comfortable with installing and removing this. The dealer did a one time courtesy demonstration of the installation and told me it is my responsibility to install or remove it from here on - depending on the temperature and weather. I drive 2 1/2 to 3 hours to work- leaving in the dark and returning in the dark. I feel my safety is at risk with the fix GM has given me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(
Corrective Action:
Air charged cooler/ engine issues. I have a 2022 Chevy Equinox- purchased new in April 2022. When driving in heavy rain / humidity for length of time - I experience the car feeling like it is going to stall- not accelerating when pushing on the gas and jerking. Some times the engine light flashes when this occurs. Per the dealer it is due to an engine misfire - that is what the code shows. When this happens while I am driving (usually on the highway) I am terrified that I will be rear ended by another vehicle due to it slowing down - and the cars behind me have no warning/ brake lights alerting them that I am slowing down and not accelerating. From Sept 2022 to now, I have had the air charged cooler changed by the dealer twice - another time the dealer was not able to duplicate the same issue. November 2023-I had it to the dealer for the 4th time for the same issue- the solution per GM Bulletin [XXX] was to install a grill cover, which they have done. The problem with the grill cover is that I am responsible to install it and remove it depending on the weather/ temperature . Per the bulletin it needs to be on when raining - but removed if it is 85 degrees or higher and there is no clarification on what I should do if it is both raining and 85 outside. I do not know how this is safe for me to be having to stop the car and install or remove a part depending on the weather. I do not feel it is safe for me to have to stop or pull over on the side of the road / rest area or anywhere else to have to install or remove this. I am a single female [XXX] and am not comfortable with installing and removing this. The dealer did a one time courtesy demonstration of the installation and told me it is my responsibility to install or remove it from here on - depending on the temperature and weather. I drive 2 1/2 to 3 hours to work- leaving in the dark and returning in the dark. I feel my safety is at risk with the fix GM has given me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(
Additional Notes:
Air charged cooler/ engine issues. I have a 2022 Chevy Equinox- purchased new in April 2022. When driving in heavy rain / humidity for length of time - I experience the car feeling like it is going to stall- not accelerating when pushing on the gas and jerking. Some times the engine light flashes when this occurs. Per the dealer it is due to an engine misfire - that is what the code shows. When this happens while I am driving (usually on the highway) I am terrified that I will be rear ended by another vehicle due to it slowing down - and the cars behind me have no warning/ brake lights alerting them that I am slowing down and not accelerating. From Sept 2022 to now, I have had the air charged cooler changed by the dealer twice - another time the dealer was not able to duplicate the same issue. November 2023-I had it to the dealer for the 4th time for the same issue- the solution per GM Bulletin [XXX] was to install a grill cover, which they have done. The problem with the grill cover is that I am responsible to install it and remove it depending on the weather/ temperature . Per the bulletin it needs to be on when raining - but removed if it is 85 degrees or higher and there is no clarification on what I should do if it is both raining and 85 outside. I do not know how this is safe for me to be having to stop the car and install or remove a part depending on the weather. I do not feel it is safe for me to have to stop or pull over on the side of the road / rest area or anywhere else to have to install or remove this. I am a single female [XXX] and am not comfortable with installing and removing this. The dealer did a one time courtesy demonstration of the installation and told me it is my responsibility to install or remove it from here on - depending on the temperature and weather. I drive 2 1/2 to 3 hours to work- leaving in the dark and returning in the dark. I feel my safety is at risk with the fix GM has given me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(
Mfg Campaign: 11560670
Recall Date: Dec 18, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Was in park and the engine off. The car rode backwards with my wife in the car with 1 foot still on the car, and 1 foot on my driveway, the car drove backwards, dragged my wife about 15 feet the door crushed her ribs break five of them, and she has many soft tissue injuries and the left front wheel ran over both of her shins on her legs.
Corrective Action:
Was in park and the engine off. The car rode backwards with my wife in the car with 1 foot still on the car, and 1 foot on my driveway, the car drove backwards, dragged my wife about 15 feet the door crushed her ribs break five of them, and she has many soft tissue injuries and the left front wheel ran over both of her shins on her legs.
Additional Notes:
Was in park and the engine off. The car rode backwards with my wife in the car with 1 foot still on the car, and 1 foot on my driveway, the car drove backwards, dragged my wife about 15 feet the door crushed her ribs break five of them, and she has many soft tissue injuries and the left front wheel ran over both of her shins on her legs.
Mfg Campaign: 11559424
Recall Date: Dec 11, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving on a four lane highway during rush hour my gas peddle stopped working. I drifted to the side of the road, with cars blowing their horns at me. My car was like frozen! AAA came after 45 mins to tow me to the dealership. We were told, Yup its the fuel pump, we currently have 3 other vehicles with the same problem. It's probably going to take at least a week to fix. No, they do not provide loaner car. Update: Dealership informed us that there's no time limit insight to fix our vehicle. The fuel pump is on back order and there are thousands of cars countrywide awaiting for the part.
Corrective Action:
While driving on a four lane highway during rush hour my gas peddle stopped working. I drifted to the side of the road, with cars blowing their horns at me. My car was like frozen! AAA came after 45 mins to tow me to the dealership. We were told, Yup its the fuel pump, we currently have 3 other vehicles with the same problem. It's probably going to take at least a week to fix. No, they do not provide loaner car. Update: Dealership informed us that there's no time limit insight to fix our vehicle. The fuel pump is on back order and there are thousands of cars countrywide awaiting for the part.
Additional Notes:
While driving on a four lane highway during rush hour my gas peddle stopped working. I drifted to the side of the road, with cars blowing their horns at me. My car was like frozen! AAA came after 45 mins to tow me to the dealership. We were told, Yup its the fuel pump, we currently have 3 other vehicles with the same problem. It's probably going to take at least a week to fix. No, they do not provide loaner car. Update: Dealership informed us that there's no time limit insight to fix our vehicle. The fuel pump is on back order and there are thousands of cars countrywide awaiting for the part.
Mfg Campaign: 11553933
Recall Date: Nov 7, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
9/15/2023, noticed a hesitation in the acceleration of the vehicle, when attempting to proceed after a full stop. Purchased the vehicle from CARMAX in Las Vegas, 8/25/2023. Recall Sheets were provided, however - I have been "unable to "REGISTER" the vehicle (in my name) to NHTSA website. When, "remedy" to the RECALLS are available, ???? How will "I" be "notified" to take the car to a Dealership ???
Corrective Action:
9/15/2023, noticed a hesitation in the acceleration of the vehicle, when attempting to proceed after a full stop. Purchased the vehicle from CARMAX in Las Vegas, 8/25/2023. Recall Sheets were provided, however - I have been "unable to "REGISTER" the vehicle (in my name) to NHTSA website. When, "remedy" to the RECALLS are available, ???? How will "I" be "notified" to take the car to a Dealership ???
Additional Notes:
9/15/2023, noticed a hesitation in the acceleration of the vehicle, when attempting to proceed after a full stop. Purchased the vehicle from CARMAX in Las Vegas, 8/25/2023. Recall Sheets were provided, however - I have been "unable to "REGISTER" the vehicle (in my name) to NHTSA website. When, "remedy" to the RECALLS are available, ???? How will "I" be "notified" to take the car to a Dealership ???
Mfg Campaign: 11546712
Recall Date: Sep 26, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
on 08-31-2023 left house and got about 1 mile down the road going about 45 mph and had loss of power and engine stalled. Pulled over and tried to restart engine but would not start, engine light was on. Called dealership and said to have it towed in. 2 days later dealer called and said it was ready and it was a fuel module issue. When picking the car up the service guy said they reprogrammed it. Asked if I had to sign anything and he replied no, so no paperwork was given.
Corrective Action:
on 08-31-2023 left house and got about 1 mile down the road going about 45 mph and had loss of power and engine stalled. Pulled over and tried to restart engine but would not start, engine light was on. Called dealership and said to have it towed in. 2 days later dealer called and said it was ready and it was a fuel module issue. When picking the car up the service guy said they reprogrammed it. Asked if I had to sign anything and he replied no, so no paperwork was given.
Additional Notes:
on 08-31-2023 left house and got about 1 mile down the road going about 45 mph and had loss of power and engine stalled. Pulled over and tried to restart engine but would not start, engine light was on. Called dealership and said to have it towed in. 2 days later dealer called and said it was ready and it was a fuel module issue. When picking the car up the service guy said they reprogrammed it. Asked if I had to sign anything and he replied no, so no paperwork was given.
Mfg Campaign: 11543732
Recall Date: Sep 10, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Was approaching intersection for a left hand turn and just before getting to red light engine stalled. Tried at least 6 times to restart but would not. Was 2nd in line at a major intersection so after no luck restarting I called for road side assistance. The police came to direct traffic and then decided best to push me to the gas station next to intersection. While waiting for tow truck I tried starting vehicle about a half hour later and it started. After sitting there waiting for tow it stalled again and would not start. About an hour later tow truck came and at that time it restarted for him to load on to tow truck. The car is waiting for service but its the weekend and will need to wait for Dealership to call when ready.
Corrective Action:
Was approaching intersection for a left hand turn and just before getting to red light engine stalled. Tried at least 6 times to restart but would not. Was 2nd in line at a major intersection so after no luck restarting I called for road side assistance. The police came to direct traffic and then decided best to push me to the gas station next to intersection. While waiting for tow truck I tried starting vehicle about a half hour later and it started. After sitting there waiting for tow it stalled again and would not start. About an hour later tow truck came and at that time it restarted for him to load on to tow truck. The car is waiting for service but its the weekend and will need to wait for Dealership to call when ready.
Additional Notes:
Was approaching intersection for a left hand turn and just before getting to red light engine stalled. Tried at least 6 times to restart but would not. Was 2nd in line at a major intersection so after no luck restarting I called for road side assistance. The police came to direct traffic and then decided best to push me to the gas station next to intersection. While waiting for tow truck I tried starting vehicle about a half hour later and it started. After sitting there waiting for tow it stalled again and would not start. About an hour later tow truck came and at that time it restarted for him to load on to tow truck. The car is waiting for service but its the weekend and will need to wait for Dealership to call when ready.
Mfg Campaign: 11543734
Recall Date: Sep 10, 2023
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 55 MPH and at other various speeds, the steering wheel jerked to the right with the electronic stability control warning light illuminated. The vehicle was steered to the side of the road and restarted. The electronic stability control warning light was no longer illuminated. The vehicle was taken to a dealer however, the cause of the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 5,000.
Corrective Action:
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 55 MPH and at other various speeds, the steering wheel jerked to the right with the electronic stability control warning light illuminated. The vehicle was steered to the side of the road and restarted. The electronic stability control warning light was no longer illuminated. The vehicle was taken to a dealer however, the cause of the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 5,000.
Additional Notes:
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 55 MPH and at other various speeds, the steering wheel jerked to the right with the electronic stability control warning light illuminated. The vehicle was steered to the side of the road and restarted. The electronic stability control warning light was no longer illuminated. The vehicle was taken to a dealer however, the cause of the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 5,000.
Mfg Campaign: 11543479
Recall Date: Sep 8, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
Corrective Action:
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
Additional Notes:
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
Mfg Campaign: 11541857
Recall Date: Aug 31, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
Corrective Action:
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
Additional Notes:
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
Mfg Campaign: 11541857
Recall Date: Aug 31, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
Corrective Action:
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
Additional Notes:
The car was parked, started up to pull out of the parking space, preceded to back up. The car moved a couple of inches out of the parking space. The car position was half in the parking space and half way in traffic. Then the car locked up with lights appeared on the dashboard, engine light comes on, ESC and car with wiggly lines. The car would not move forward, reversed, nor could I cut off the engine. Was afraid to take foot off brakes since the car would not cut off engine. Call the tow truck and it was towed to the dealer with engine running and lights still on. Dealer said they have not seen this before. After researching ESC lights on Equinox, complaints and concerns has been reported since 2018 on Equinox models. We did not have any problems prior to this nor any warning signs. Brought the car new 2022 Equinox, and this happen with 10, 385 miles on the car. The car never been in an accident. Danger and safety was the car was stuck in the middle of the street and partial in the parking space, making it dangerous for continued traffic and potential accident. The dealer still has the car.
Mfg Campaign: 11541857
Recall Date: Aug 31, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
vehicle crashed 3/8/23 driving south on rt 95 in sharon ma. power steering failed causing vehicle to crash into guard rail. traffic was moderate on all 3 lanes and appoching vehicles avoided multiple crashes. ma state police arrived & driver taken to mass general hospital baby car seat unoccupied at time of accident. vehicle dashboard lit up with power steering failure message. vehicle towed to dealership & gm inspected black box. after 100 days gm responded there is no problem with power steering. gm still refuses to provide information they obtained from black box. vehicle towed to dealership who sold car. within 20 minutes they diagnosed power steering rack is defective. gm remains nontransparent and denies responsibility for the accident.
Corrective Action:
vehicle crashed 3/8/23 driving south on rt 95 in sharon ma. power steering failed causing vehicle to crash into guard rail. traffic was moderate on all 3 lanes and appoching vehicles avoided multiple crashes. ma state police arrived & driver taken to mass general hospital baby car seat unoccupied at time of accident. vehicle dashboard lit up with power steering failure message. vehicle towed to dealership & gm inspected black box. after 100 days gm responded there is no problem with power steering. gm still refuses to provide information they obtained from black box. vehicle towed to dealership who sold car. within 20 minutes they diagnosed power steering rack is defective. gm remains nontransparent and denies responsibility for the accident.
Additional Notes:
vehicle crashed 3/8/23 driving south on rt 95 in sharon ma. power steering failed causing vehicle to crash into guard rail. traffic was moderate on all 3 lanes and appoching vehicles avoided multiple crashes. ma state police arrived & driver taken to mass general hospital baby car seat unoccupied at time of accident. vehicle dashboard lit up with power steering failure message. vehicle towed to dealership & gm inspected black box. after 100 days gm responded there is no problem with power steering. gm still refuses to provide information they obtained from black box. vehicle towed to dealership who sold car. within 20 minutes they diagnosed power steering rack is defective. gm remains nontransparent and denies responsibility for the accident.
Mfg Campaign: 11539806
Recall Date: Aug 21, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
Corrective Action:
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
Additional Notes:
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
Mfg Campaign: 11539054
Recall Date: Aug 17, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
Corrective Action:
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
Additional Notes:
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
Mfg Campaign: 11539054
Recall Date: Aug 17, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
Corrective Action:
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
Additional Notes:
While diving down a busy highway, the vehicle's check engine light came on with no notice and my daughter lost acceleration and then the vehicle "died" while driving on this busy highway. The steering locked up. She had a hard time getting it to the side of the road. It was a very dangerous situation. If this would have happened a couple days later while driving on the interstate, it could have been deadly and caused a major accident. The vehicle would not start back up and had to be towed. It's already had a fuel pump issue when we first bought it and had that replaced. Now, it's back in the shop and who knows for how long. I bought my daugheter a new vehicle so that we wouldn't have to worry about her being on the side of the road and now I do NOT trust this vehicle as I am seeing this is an ongoing issue with this vehicle. Again, we are lucky that this did not cause and accident and injury or death to others.......
Mfg Campaign: 11539054
Recall Date: Aug 17, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel module failed and had to be replaced.
Corrective Action:
Fuel module failed and had to be replaced.
Additional Notes:
Fuel module failed and had to be replaced.
Mfg Campaign: 11538070
Recall Date: Aug 12, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
car has been in shop for replacement of fuel module 4 times. Now was in shop again with failed fuel pump at 9k miles. had loss of power at 70mph on freeway and could have been rear ended. if the fuel loss happens during a left turn could result in a collision. have already reported the first four failures. adding this number 5
Corrective Action:
car has been in shop for replacement of fuel module 4 times. Now was in shop again with failed fuel pump at 9k miles. had loss of power at 70mph on freeway and could have been rear ended. if the fuel loss happens during a left turn could result in a collision. have already reported the first four failures. adding this number 5
Additional Notes:
car has been in shop for replacement of fuel module 4 times. Now was in shop again with failed fuel pump at 9k miles. had loss of power at 70mph on freeway and could have been rear ended. if the fuel loss happens during a left turn could result in a collision. have already reported the first four failures. adding this number 5
Mfg Campaign: 11537168
Recall Date: Aug 8, 2023
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while idled at a traffic light, the vehicle stalled and failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle remained at the dealer. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number 23V013000 (Fuel System, Gasoline). The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 2,000.
Corrective Action:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while idled at a traffic light, the vehicle stalled and failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle remained at the dealer. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number 23V013000 (Fuel System, Gasoline). The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 2,000.
Additional Notes:
The contact owns a 2022 Chevrolet Equinox. The contact stated that while idled at a traffic light, the vehicle stalled and failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer, where the failure could not be duplicated. The vehicle remained at the dealer. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number 23V013000 (Fuel System, Gasoline). The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 2,000.
Mfg Campaign: 11536275
Recall Date: Aug 3, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
INTERMITTENT SUDDEN LOSS OF ENGINE POWER, BUCKING, SPUTTERING OF ENGINE WITH OR WITHOUT CHECK ENGINE LIGHT, COULD BE REAR ENDED ON EXPRESSWAY AS VEHICLE WILL SUDDENLY DECELERATE WITHOUT BRAKING AS NO FUEL GETTING TO ENGINE AND IN GEAR. ONSTAR HAS CONFIRMED ENGINE CODES. THE PART 13527053 FUEL CONTROL MODULE HAS BEEN REPLACED 4 TIMES BY CHEVROLET DEALER UNDER WARRANTY PURCHASED VEHICLE 07/01/2022. FIRST INCIDENT 07/14/2022 SECOND 02/22/2023 AND 3/10/23 WITH REPAIR 03/21/23 THIRD 04/07/23 MOST RECENT 07/24/23 ALL HAD FUEL MODULE REPLACED IN ALL CASES BAD RUNNING AND LOSS OF POWER, STALLING, BUCKING CAUSED US TO BRING CAR IN FOR SERVICE
Corrective Action:
INTERMITTENT SUDDEN LOSS OF ENGINE POWER, BUCKING, SPUTTERING OF ENGINE WITH OR WITHOUT CHECK ENGINE LIGHT, COULD BE REAR ENDED ON EXPRESSWAY AS VEHICLE WILL SUDDENLY DECELERATE WITHOUT BRAKING AS NO FUEL GETTING TO ENGINE AND IN GEAR. ONSTAR HAS CONFIRMED ENGINE CODES. THE PART 13527053 FUEL CONTROL MODULE HAS BEEN REPLACED 4 TIMES BY CHEVROLET DEALER UNDER WARRANTY PURCHASED VEHICLE 07/01/2022. FIRST INCIDENT 07/14/2022 SECOND 02/22/2023 AND 3/10/23 WITH REPAIR 03/21/23 THIRD 04/07/23 MOST RECENT 07/24/23 ALL HAD FUEL MODULE REPLACED IN ALL CASES BAD RUNNING AND LOSS OF POWER, STALLING, BUCKING CAUSED US TO BRING CAR IN FOR SERVICE
Additional Notes:
INTERMITTENT SUDDEN LOSS OF ENGINE POWER, BUCKING, SPUTTERING OF ENGINE WITH OR WITHOUT CHECK ENGINE LIGHT, COULD BE REAR ENDED ON EXPRESSWAY AS VEHICLE WILL SUDDENLY DECELERATE WITHOUT BRAKING AS NO FUEL GETTING TO ENGINE AND IN GEAR. ONSTAR HAS CONFIRMED ENGINE CODES. THE PART 13527053 FUEL CONTROL MODULE HAS BEEN REPLACED 4 TIMES BY CHEVROLET DEALER UNDER WARRANTY PURCHASED VEHICLE 07/01/2022. FIRST INCIDENT 07/14/2022 SECOND 02/22/2023 AND 3/10/23 WITH REPAIR 03/21/23 THIRD 04/07/23 MOST RECENT 07/24/23 ALL HAD FUEL MODULE REPLACED IN ALL CASES BAD RUNNING AND LOSS OF POWER, STALLING, BUCKING CAUSED US TO BRING CAR IN FOR SERVICE
Mfg Campaign: 11535316
Recall Date: Jul 30, 2023
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 45 MPH, the vehicle decelerated independently and lost motive power. The contact's husband pushed the vehicle to the side of the roadway. The contact was unsure whether a warning light was illuminated. The vehicle was able to restart but stalled again after several minutes. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed again and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 3,905.
Corrective Action:
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 45 MPH, the vehicle decelerated independently and lost motive power. The contact's husband pushed the vehicle to the side of the roadway. The contact was unsure whether a warning light was illuminated. The vehicle was able to restart but stalled again after several minutes. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed again and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 3,905.
Additional Notes:
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 45 MPH, the vehicle decelerated independently and lost motive power. The contact's husband pushed the vehicle to the side of the roadway. The contact was unsure whether a warning light was illuminated. The vehicle was able to restart but stalled again after several minutes. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed again and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 3,905.
Mfg Campaign: 11529729
Recall Date: Jun 30, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury