Complaints & Recalls
Consumer Complaints
175 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 Chevy Impala with 3.6L V6 has a design fault that causes failure of the evaporator core including leak of freon and inoperative Air Conditioning. Leak of freon and lack of air conditioning in 100 degree plus outside temps endangers the driver and passengers. Local auto service and local dealership both confirm failure of evaporator core. Issue has been identified by Chevy manufacturer and TSB issued N182186881 to cover repair/replacement at no cost to the vehicle owner. However, database is intentionally exclusive of VINs without cause or rationale. There is documented history of Chevy/GM declining to authorize service to affected vehicles on online forums and even at my local dealership. No warning. issue is Air Conditioning failure. upon first warm day in the spring, the AC blew hot air. This suggests legal dodging of addressing the issue by manufacturer. Manufacturer should honor their bulletin and verify all applicable 2016-2018 Impala with V6 are added to the database. Owners and potential owners must be informed of this issue that manufacturer has admitted to already.
Corrective Action:
2016 Chevy Impala with 3.6L V6 has a design fault that causes failure of the evaporator core including leak of freon and inoperative Air Conditioning. Leak of freon and lack of air conditioning in 100 degree plus outside temps endangers the driver and passengers. Local auto service and local dealership both confirm failure of evaporator core. Issue has been identified by Chevy manufacturer and TSB issued N182186881 to cover repair/replacement at no cost to the vehicle owner. However, database is intentionally exclusive of VINs without cause or rationale. There is documented history of Chevy/GM declining to authorize service to affected vehicles on online forums and even at my local dealership. No warning. issue is Air Conditioning failure. upon first warm day in the spring, the AC blew hot air. This suggests legal dodging of addressing the issue by manufacturer. Manufacturer should honor their bulletin and verify all applicable 2016-2018 Impala with V6 are added to the database. Owners and potential owners must be informed of this issue that manufacturer has admitted to already.
Additional Notes:
2016 Chevy Impala with 3.6L V6 has a design fault that causes failure of the evaporator core including leak of freon and inoperative Air Conditioning. Leak of freon and lack of air conditioning in 100 degree plus outside temps endangers the driver and passengers. Local auto service and local dealership both confirm failure of evaporator core. Issue has been identified by Chevy manufacturer and TSB issued N182186881 to cover repair/replacement at no cost to the vehicle owner. However, database is intentionally exclusive of VINs without cause or rationale. There is documented history of Chevy/GM declining to authorize service to affected vehicles on online forums and even at my local dealership. No warning. issue is Air Conditioning failure. upon first warm day in the spring, the AC blew hot air. This suggests legal dodging of addressing the issue by manufacturer. Manufacturer should honor their bulletin and verify all applicable 2016-2018 Impala with V6 are added to the database. Owners and potential owners must be informed of this issue that manufacturer has admitted to already.
Mfg Campaign: 11463524
Recall Date: May 5, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
For approximately 2 months, my 2016 Impala LTZ, would display a message on the small screen in front of the driver in the dash, stating for the driver to, "press ignition button again to turn vehicle off." The worst part about it was this would happen very randomly whether I would be driving in city traffic, or be sitting in a parking lot at a local store. I took it to my local Chevrolet dealership. Five different times, because they were not able to get the occurrence to duplicate for them. They replaced the ignition, as well as other suspected parts with no resolution. Resolution. Ended up costing me over $1,200. That was the first time I took it in for this issue. The other four times didn't cost me anything because they hadn't fixed the issue. Come to find out it was a wire on the body control module that had some of the insulation sheathing removed, which then in turn caused the wire to ground out on the car's frame. Just thought I would put this out there in case anybody else goes through it because it wasn't real inconvenience.
Corrective Action:
For approximately 2 months, my 2016 Impala LTZ, would display a message on the small screen in front of the driver in the dash, stating for the driver to, "press ignition button again to turn vehicle off." The worst part about it was this would happen very randomly whether I would be driving in city traffic, or be sitting in a parking lot at a local store. I took it to my local Chevrolet dealership. Five different times, because they were not able to get the occurrence to duplicate for them. They replaced the ignition, as well as other suspected parts with no resolution. Resolution. Ended up costing me over $1,200. That was the first time I took it in for this issue. The other four times didn't cost me anything because they hadn't fixed the issue. Come to find out it was a wire on the body control module that had some of the insulation sheathing removed, which then in turn caused the wire to ground out on the car's frame. Just thought I would put this out there in case anybody else goes through it because it wasn't real inconvenience.
Additional Notes:
For approximately 2 months, my 2016 Impala LTZ, would display a message on the small screen in front of the driver in the dash, stating for the driver to, "press ignition button again to turn vehicle off." The worst part about it was this would happen very randomly whether I would be driving in city traffic, or be sitting in a parking lot at a local store. I took it to my local Chevrolet dealership. Five different times, because they were not able to get the occurrence to duplicate for them. They replaced the ignition, as well as other suspected parts with no resolution. Resolution. Ended up costing me over $1,200. That was the first time I took it in for this issue. The other four times didn't cost me anything because they hadn't fixed the issue. Come to find out it was a wire on the body control module that had some of the insulation sheathing removed, which then in turn caused the wire to ground out on the car's frame. Just thought I would put this out there in case anybody else goes through it because it wasn't real inconvenience.
Mfg Campaign: 11459171
Recall Date: Mar 31, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
For approximately 2 months, my 2016 Impala LTZ, would display a message on the small screen in front of the driver in the dash, stating for the driver to, "press ignition button again to turn vehicle off." The worst part about it was this would happen very randomly whether I would be driving in city traffic, or be sitting in a parking lot at a local store. I took it to my local Chevrolet dealership. Five different times, because they were not able to get the occurrence to duplicate for them. They replaced the ignition, as well as other suspected parts with no resolution. Resolution. Ended up costing me over $1,200. That was the first time I took it in for this issue. The other four times didn't cost me anything because they hadn't fixed the issue. Come to find out it was a wire on the body control module that had some of the insulation sheathing removed, which then in turn caused the wire to ground out on the car's frame. Just thought I would put this out there in case anybody else goes through it because it wasn't real inconvenience.
Corrective Action:
For approximately 2 months, my 2016 Impala LTZ, would display a message on the small screen in front of the driver in the dash, stating for the driver to, "press ignition button again to turn vehicle off." The worst part about it was this would happen very randomly whether I would be driving in city traffic, or be sitting in a parking lot at a local store. I took it to my local Chevrolet dealership. Five different times, because they were not able to get the occurrence to duplicate for them. They replaced the ignition, as well as other suspected parts with no resolution. Resolution. Ended up costing me over $1,200. That was the first time I took it in for this issue. The other four times didn't cost me anything because they hadn't fixed the issue. Come to find out it was a wire on the body control module that had some of the insulation sheathing removed, which then in turn caused the wire to ground out on the car's frame. Just thought I would put this out there in case anybody else goes through it because it wasn't real inconvenience.
Additional Notes:
For approximately 2 months, my 2016 Impala LTZ, would display a message on the small screen in front of the driver in the dash, stating for the driver to, "press ignition button again to turn vehicle off." The worst part about it was this would happen very randomly whether I would be driving in city traffic, or be sitting in a parking lot at a local store. I took it to my local Chevrolet dealership. Five different times, because they were not able to get the occurrence to duplicate for them. They replaced the ignition, as well as other suspected parts with no resolution. Resolution. Ended up costing me over $1,200. That was the first time I took it in for this issue. The other four times didn't cost me anything because they hadn't fixed the issue. Come to find out it was a wire on the body control module that had some of the insulation sheathing removed, which then in turn caused the wire to ground out on the car's frame. Just thought I would put this out there in case anybody else goes through it because it wasn't real inconvenience.
Mfg Campaign: 11459171
Recall Date: Mar 31, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On Fb 08 2022, at app 5:30 in the evening my 2016 Impala had a non-driver directed surge of speed. As I was slowing down to enter a driveway, the vehicle surged forward powerfully. I was able to press the brakes forcefully engaging the antilock mechanism. The vehicle shook as I continued to apply breaking force. It came to stop barely missing another vehicle parked in the driveway. I have no explanation for this dangerous episode. I had not used any type of automatic speed control. The car is serviced by authorized dealership: Hampton Chevrolet in Hampton VA. I was in the car with two of my grandaughters when the incident occurred. I was able to drive the car back without any problem, but I'm scared to drive it.
Corrective Action:
On Fb 08 2022, at app 5:30 in the evening my 2016 Impala had a non-driver directed surge of speed. As I was slowing down to enter a driveway, the vehicle surged forward powerfully. I was able to press the brakes forcefully engaging the antilock mechanism. The vehicle shook as I continued to apply breaking force. It came to stop barely missing another vehicle parked in the driveway. I have no explanation for this dangerous episode. I had not used any type of automatic speed control. The car is serviced by authorized dealership: Hampton Chevrolet in Hampton VA. I was in the car with two of my grandaughters when the incident occurred. I was able to drive the car back without any problem, but I'm scared to drive it.
Additional Notes:
On Fb 08 2022, at app 5:30 in the evening my 2016 Impala had a non-driver directed surge of speed. As I was slowing down to enter a driveway, the vehicle surged forward powerfully. I was able to press the brakes forcefully engaging the antilock mechanism. The vehicle shook as I continued to apply breaking force. It came to stop barely missing another vehicle parked in the driveway. I have no explanation for this dangerous episode. I had not used any type of automatic speed control. The car is serviced by authorized dealership: Hampton Chevrolet in Hampton VA. I was in the car with two of my grandaughters when the incident occurred. I was able to drive the car back without any problem, but I'm scared to drive it.
Mfg Campaign: 11451148
Recall Date: Feb 9, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I was driving down the road at night and attempted a right hand turn when my power steering quit. The warning light on the dash came on. I almost got rear ended by cars coming from behind. I called the previous owner to see if they had ever had this happen. They stated it had happened once. They said they turned off the ignition and waited about 1/2 hour then cranked the car and the problem was solved. That’s what I did and it worked. Since this is an intermittent problem the service tech could not help.
Corrective Action:
I was driving down the road at night and attempted a right hand turn when my power steering quit. The warning light on the dash came on. I almost got rear ended by cars coming from behind. I called the previous owner to see if they had ever had this happen. They stated it had happened once. They said they turned off the ignition and waited about 1/2 hour then cranked the car and the problem was solved. That’s what I did and it worked. Since this is an intermittent problem the service tech could not help.
Additional Notes:
I was driving down the road at night and attempted a right hand turn when my power steering quit. The warning light on the dash came on. I almost got rear ended by cars coming from behind. I called the previous owner to see if they had ever had this happen. They stated it had happened once. They said they turned off the ignition and waited about 1/2 hour then cranked the car and the problem was solved. That’s what I did and it worked. Since this is an intermittent problem the service tech could not help.
Mfg Campaign: 11448078
Recall Date: Jan 19, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Chevrolet Impala. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact stated that she was able to drive the vehicle; however, she noticed that smoke coming out of the exhaust pipe was dark blue. The contact stated that upon arriving at her residence, her husband depressed the OnStar On Demand Diagnostic button and the failure was diagnosed as an emission system failure. The contact notified the dealer of the failure and an appointment was scheduled for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 54,922. Consumer stated fluid leaking from underneath the car and steering noise coming from the steering wheel when turning.
Corrective Action:
The contact owns a 2016 Chevrolet Impala. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact stated that she was able to drive the vehicle; however, she noticed that smoke coming out of the exhaust pipe was dark blue. The contact stated that upon arriving at her residence, her husband depressed the OnStar On Demand Diagnostic button and the failure was diagnosed as an emission system failure. The contact notified the dealer of the failure and an appointment was scheduled for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 54,922. Consumer stated fluid leaking from underneath the car and steering noise coming from the steering wheel when turning.
Additional Notes:
The contact owns a 2016 Chevrolet Impala. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact stated that she was able to drive the vehicle; however, she noticed that smoke coming out of the exhaust pipe was dark blue. The contact stated that upon arriving at her residence, her husband depressed the OnStar On Demand Diagnostic button and the failure was diagnosed as an emission system failure. The contact notified the dealer of the failure and an appointment was scheduled for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 54,922. Consumer stated fluid leaking from underneath the car and steering noise coming from the steering wheel when turning.
Mfg Campaign: 11444839
Recall Date: Dec 23, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
All instruments failed. After a couple restarts they came back on. Lane departure alert doesn’t work now. From a web search, I’m afraid it’s just the beginning. No, I haven’t taken it to the dealer; they charge for diagnosis. And it hasn’t been inspected. The problem doesn’t act up all the time. There are no warning lights, the system just fails. I have 50,600 miles on it. If you find what I’ve found in my web search, the cost of repair is staggering, especially for retirees. I hope you look into Chevrolet’s problem they’ve been having with the Impala.
Corrective Action:
All instruments failed. After a couple restarts they came back on. Lane departure alert doesn’t work now. From a web search, I’m afraid it’s just the beginning. No, I haven’t taken it to the dealer; they charge for diagnosis. And it hasn’t been inspected. The problem doesn’t act up all the time. There are no warning lights, the system just fails. I have 50,600 miles on it. If you find what I’ve found in my web search, the cost of repair is staggering, especially for retirees. I hope you look into Chevrolet’s problem they’ve been having with the Impala.
Additional Notes:
All instruments failed. After a couple restarts they came back on. Lane departure alert doesn’t work now. From a web search, I’m afraid it’s just the beginning. No, I haven’t taken it to the dealer; they charge for diagnosis. And it hasn’t been inspected. The problem doesn’t act up all the time. There are no warning lights, the system just fails. I have 50,600 miles on it. If you find what I’ve found in my web search, the cost of repair is staggering, especially for retirees. I hope you look into Chevrolet’s problem they’ve been having with the Impala.
Mfg Campaign: 11442909
Recall Date: Dec 6, 2021
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
All instruments failed. After a couple restarts they came back on. Lane departure alert doesn’t work now. From a web search, I’m afraid it’s just the beginning. No, I haven’t taken it to the dealer; they charge for diagnosis. And it hasn’t been inspected. The problem doesn’t act up all the time. There are no warning lights, the system just fails. I have 50,600 miles on it. If you find what I’ve found in my web search, the cost of repair is staggering, especially for retirees. I hope you look into Chevrolet’s problem they’ve been having with the Impala.
Corrective Action:
All instruments failed. After a couple restarts they came back on. Lane departure alert doesn’t work now. From a web search, I’m afraid it’s just the beginning. No, I haven’t taken it to the dealer; they charge for diagnosis. And it hasn’t been inspected. The problem doesn’t act up all the time. There are no warning lights, the system just fails. I have 50,600 miles on it. If you find what I’ve found in my web search, the cost of repair is staggering, especially for retirees. I hope you look into Chevrolet’s problem they’ve been having with the Impala.
Additional Notes:
All instruments failed. After a couple restarts they came back on. Lane departure alert doesn’t work now. From a web search, I’m afraid it’s just the beginning. No, I haven’t taken it to the dealer; they charge for diagnosis. And it hasn’t been inspected. The problem doesn’t act up all the time. There are no warning lights, the system just fails. I have 50,600 miles on it. If you find what I’ve found in my web search, the cost of repair is staggering, especially for retirees. I hope you look into Chevrolet’s problem they’ve been having with the Impala.
Mfg Campaign: 11442909
Recall Date: Dec 6, 2021
General Motors, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
All instruments failed. After a couple restarts they came back on. Lane departure alert doesn’t work now. From a web search, I’m afraid it’s just the beginning. No, I haven’t taken it to the dealer; they charge for diagnosis. And it hasn’t been inspected. The problem doesn’t act up all the time. There are no warning lights, the system just fails. I have 50,600 miles on it. If you find what I’ve found in my web search, the cost of repair is staggering, especially for retirees. I hope you look into Chevrolet’s problem they’ve been having with the Impala.
Corrective Action:
All instruments failed. After a couple restarts they came back on. Lane departure alert doesn’t work now. From a web search, I’m afraid it’s just the beginning. No, I haven’t taken it to the dealer; they charge for diagnosis. And it hasn’t been inspected. The problem doesn’t act up all the time. There are no warning lights, the system just fails. I have 50,600 miles on it. If you find what I’ve found in my web search, the cost of repair is staggering, especially for retirees. I hope you look into Chevrolet’s problem they’ve been having with the Impala.
Additional Notes:
All instruments failed. After a couple restarts they came back on. Lane departure alert doesn’t work now. From a web search, I’m afraid it’s just the beginning. No, I haven’t taken it to the dealer; they charge for diagnosis. And it hasn’t been inspected. The problem doesn’t act up all the time. There are no warning lights, the system just fails. I have 50,600 miles on it. If you find what I’ve found in my web search, the cost of repair is staggering, especially for retirees. I hope you look into Chevrolet’s problem they’ve been having with the Impala.
Mfg Campaign: 11442909
Recall Date: Dec 6, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles
Corrective Action:
I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles
Additional Notes:
I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles
Mfg Campaign: 11440395
Recall Date: Nov 14, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles
Corrective Action:
I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles
Additional Notes:
I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles
Mfg Campaign: 11440395
Recall Date: Nov 14, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles
Corrective Action:
I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles
Additional Notes:
I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles
Mfg Campaign: 11440395
Recall Date: Nov 14, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Electrical glitches and full loss of engine power wile driving. Dealer don’t know how to fix it. Very unsafe to drive
Corrective Action:
Electrical glitches and full loss of engine power wile driving. Dealer don’t know how to fix it. Very unsafe to drive
Additional Notes:
Electrical glitches and full loss of engine power wile driving. Dealer don’t know how to fix it. Very unsafe to drive
Mfg Campaign: 11436003
Recall Date: Oct 8, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Electrical glitches and full loss of engine power wile driving. Dealer don’t know how to fix it. Very unsafe to drive
Corrective Action:
Electrical glitches and full loss of engine power wile driving. Dealer don’t know how to fix it. Very unsafe to drive
Additional Notes:
Electrical glitches and full loss of engine power wile driving. Dealer don’t know how to fix it. Very unsafe to drive
Mfg Campaign: 11436003
Recall Date: Oct 8, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
After starting car (and sometimes put in reverse), steering appears locked and message says to get power steering serviced. After putting back in park, power steering starts working. This happened multiple times last few weeks. Took car in to Joe Johnson Chevorlet (Troy OH) for scheduled next morning service. After 2 full days of excusses why they couldn't get to our car, we picked it up and took it to independent service shop. He test drove it and steering was fine. Got car back and next day it happened multiple times again. Took it back to independent to run code, which did not give exact problem. Drove car 1 block and power steering went out turning. Then again 1 block later. It is now parked and afraid to drive it. Chevy seems not to want to work on it and independent does not know what is wrong, said it could take him up to a week to trouble shoot entire system. He hasn't got back to me yet. HELP! Also, parking brake seems to engage by itself overnight. When starting car, sometimes it is on. We never use it. This may be related.
Corrective Action:
After starting car (and sometimes put in reverse), steering appears locked and message says to get power steering serviced. After putting back in park, power steering starts working. This happened multiple times last few weeks. Took car in to Joe Johnson Chevorlet (Troy OH) for scheduled next morning service. After 2 full days of excusses why they couldn't get to our car, we picked it up and took it to independent service shop. He test drove it and steering was fine. Got car back and next day it happened multiple times again. Took it back to independent to run code, which did not give exact problem. Drove car 1 block and power steering went out turning. Then again 1 block later. It is now parked and afraid to drive it. Chevy seems not to want to work on it and independent does not know what is wrong, said it could take him up to a week to trouble shoot entire system. He hasn't got back to me yet. HELP! Also, parking brake seems to engage by itself overnight. When starting car, sometimes it is on. We never use it. This may be related.
Additional Notes:
After starting car (and sometimes put in reverse), steering appears locked and message says to get power steering serviced. After putting back in park, power steering starts working. This happened multiple times last few weeks. Took car in to Joe Johnson Chevorlet (Troy OH) for scheduled next morning service. After 2 full days of excusses why they couldn't get to our car, we picked it up and took it to independent service shop. He test drove it and steering was fine. Got car back and next day it happened multiple times again. Took it back to independent to run code, which did not give exact problem. Drove car 1 block and power steering went out turning. Then again 1 block later. It is now parked and afraid to drive it. Chevy seems not to want to work on it and independent does not know what is wrong, said it could take him up to a week to trouble shoot entire system. He hasn't got back to me yet. HELP! Also, parking brake seems to engage by itself overnight. When starting car, sometimes it is on. We never use it. This may be related.
Mfg Campaign: 11430033
Recall Date: Aug 22, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After starting car (and sometimes put in reverse), steering appears locked and message says to get power steering serviced. After putting back in park, power steering starts working. This happened multiple times last few weeks. Took car in to Joe Johnson Chevorlet (Troy OH) for scheduled next morning service. After 2 full days of excusses why they couldn't get to our car, we picked it up and took it to independent service shop. He test drove it and steering was fine. Got car back and next day it happened multiple times again. Took it back to independent to run code, which did not give exact problem. Drove car 1 block and power steering went out turning. Then again 1 block later. It is now parked and afraid to drive it. Chevy seems not to want to work on it and independent does not know what is wrong, said it could take him up to a week to trouble shoot entire system. He hasn't got back to me yet. HELP! Also, parking brake seems to engage by itself overnight. When starting car, sometimes it is on. We never use it. This may be related.
Corrective Action:
After starting car (and sometimes put in reverse), steering appears locked and message says to get power steering serviced. After putting back in park, power steering starts working. This happened multiple times last few weeks. Took car in to Joe Johnson Chevorlet (Troy OH) for scheduled next morning service. After 2 full days of excusses why they couldn't get to our car, we picked it up and took it to independent service shop. He test drove it and steering was fine. Got car back and next day it happened multiple times again. Took it back to independent to run code, which did not give exact problem. Drove car 1 block and power steering went out turning. Then again 1 block later. It is now parked and afraid to drive it. Chevy seems not to want to work on it and independent does not know what is wrong, said it could take him up to a week to trouble shoot entire system. He hasn't got back to me yet. HELP! Also, parking brake seems to engage by itself overnight. When starting car, sometimes it is on. We never use it. This may be related.
Additional Notes:
After starting car (and sometimes put in reverse), steering appears locked and message says to get power steering serviced. After putting back in park, power steering starts working. This happened multiple times last few weeks. Took car in to Joe Johnson Chevorlet (Troy OH) for scheduled next morning service. After 2 full days of excusses why they couldn't get to our car, we picked it up and took it to independent service shop. He test drove it and steering was fine. Got car back and next day it happened multiple times again. Took it back to independent to run code, which did not give exact problem. Drove car 1 block and power steering went out turning. Then again 1 block later. It is now parked and afraid to drive it. Chevy seems not to want to work on it and independent does not know what is wrong, said it could take him up to a week to trouble shoot entire system. He hasn't got back to me yet. HELP! Also, parking brake seems to engage by itself overnight. When starting car, sometimes it is on. We never use it. This may be related.
Mfg Campaign: 11430033
Recall Date: Aug 22, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
While driving home from work on the highway, the power steering failed and the steering wheel became very physical to actuate. The DIC indicated the warning for power steering off. The failure occurred simultaneously with the warning indication with no prior warning. While driving at high speed, this failure could have caused a serious accident. The failure happened on the street as well. Both times while reaching destination the car was shut off and when restarted, the steering worked once again.
Corrective Action:
While driving home from work on the highway, the power steering failed and the steering wheel became very physical to actuate. The DIC indicated the warning for power steering off. The failure occurred simultaneously with the warning indication with no prior warning. While driving at high speed, this failure could have caused a serious accident. The failure happened on the street as well. Both times while reaching destination the car was shut off and when restarted, the steering worked once again.
Additional Notes:
While driving home from work on the highway, the power steering failed and the steering wheel became very physical to actuate. The DIC indicated the warning for power steering off. The failure occurred simultaneously with the warning indication with no prior warning. While driving at high speed, this failure could have caused a serious accident. The failure happened on the street as well. Both times while reaching destination the car was shut off and when restarted, the steering worked once again.
Mfg Campaign: 11428750
Recall Date: Aug 11, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Chevrolet Impala. The contact stated while driving out of a parking space, the steering wheel was difficult to maneuver and she heard an abnormal clinking sound coming from the steering wheel. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the front axle needed to be replaced. The contact stated that the vehicle was repaired, however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with the steering gear needing to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The approximate failure mileage was 75,000.
Corrective Action:
The contact owns a 2016 Chevrolet Impala. The contact stated while driving out of a parking space, the steering wheel was difficult to maneuver and she heard an abnormal clinking sound coming from the steering wheel. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the front axle needed to be replaced. The contact stated that the vehicle was repaired, however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with the steering gear needing to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The approximate failure mileage was 75,000.
Additional Notes:
The contact owns a 2016 Chevrolet Impala. The contact stated while driving out of a parking space, the steering wheel was difficult to maneuver and she heard an abnormal clinking sound coming from the steering wheel. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the front axle needed to be replaced. The contact stated that the vehicle was repaired, however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with the steering gear needing to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The approximate failure mileage was 75,000.
Mfg Campaign: 11424089
Recall Date: Jul 9, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Chevrolet Impala. The contact stated while driving out of a parking space, the steering wheel was difficult to maneuver and she heard an abnormal clinking sound coming from the steering wheel. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the front axle needed to be replaced. The contact stated that the vehicle was repaired, however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with the steering gear needing to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The approximate failure mileage was 75,000.
Corrective Action:
The contact owns a 2016 Chevrolet Impala. The contact stated while driving out of a parking space, the steering wheel was difficult to maneuver and she heard an abnormal clinking sound coming from the steering wheel. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the front axle needed to be replaced. The contact stated that the vehicle was repaired, however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with the steering gear needing to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The approximate failure mileage was 75,000.
Additional Notes:
The contact owns a 2016 Chevrolet Impala. The contact stated while driving out of a parking space, the steering wheel was difficult to maneuver and she heard an abnormal clinking sound coming from the steering wheel. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the front axle needed to be replaced. The contact stated that the vehicle was repaired, however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with the steering gear needing to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The approximate failure mileage was 75,000.
Mfg Campaign: 11424089
Recall Date: Jul 9, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My brake assist will come and say “brake assist off”. When pushing brakes my car will skip and the brakes sound crunchy. It’s been almost a couple of weeks of this. I’m concerned safety wise due to the fact it almost didn’t stop. No mechanic shop can help apparently though. Any advice? Please and thank you.
Corrective Action:
My brake assist will come and say “brake assist off”. When pushing brakes my car will skip and the brakes sound crunchy. It’s been almost a couple of weeks of this. I’m concerned safety wise due to the fact it almost didn’t stop. No mechanic shop can help apparently though. Any advice? Please and thank you.
Additional Notes:
My brake assist will come and say “brake assist off”. When pushing brakes my car will skip and the brakes sound crunchy. It’s been almost a couple of weeks of this. I’m concerned safety wise due to the fact it almost didn’t stop. No mechanic shop can help apparently though. Any advice? Please and thank you.
Mfg Campaign: 11417470
Recall Date: May 17, 2021
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Valencia, CA • 36 yrs
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