Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
31 ComplaintsGeneral Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
2019 IMPALA PREMIER AND THE PASSENGER HEADLIGHT IS FULL OF CONDENSATION. ITS HAS NOT DRIED IN THE SUN OR DRIVING WITH HEADLIGHTS ON. IM TOLD THE ENTIRE HEADLIGHT HOUSING WILL NEED TO BE REPLACED AT A COST OF $800. ITS CAUSING THAT LIGHT NOT TO ILLUMINATE AS BRIGHT AS THE DRIVER SIDE.
Corrective Action:
2019 IMPALA PREMIER AND THE PASSENGER HEADLIGHT IS FULL OF CONDENSATION. ITS HAS NOT DRIED IN THE SUN OR DRIVING WITH HEADLIGHTS ON. IM TOLD THE ENTIRE HEADLIGHT HOUSING WILL NEED TO BE REPLACED AT A COST OF $800. ITS CAUSING THAT LIGHT NOT TO ILLUMINATE AS BRIGHT AS THE DRIVER SIDE.
Additional Notes:
2019 IMPALA PREMIER AND THE PASSENGER HEADLIGHT IS FULL OF CONDENSATION. ITS HAS NOT DRIED IN THE SUN OR DRIVING WITH HEADLIGHTS ON. IM TOLD THE ENTIRE HEADLIGHT HOUSING WILL NEED TO BE REPLACED AT A COST OF $800. ITS CAUSING THAT LIGHT NOT TO ILLUMINATE AS BRIGHT AS THE DRIVER SIDE.
Mfg Campaign: 11374700
Recall Date: Nov 14, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE 2019 CHEVROLET IMPALA LT HAS 52,000 MILES ON IT. NOW THE AC COMPRESSOR NOT GETTING ANY POWER TO IT. THE COMPRESSOR JUST START BLOWING OUT HOT AIR. THE CAR HAD 34,428 MILES ON IT WHEN I BOUGHT THE CAR. THE CHEVY DEALERSHIP CAN'T FIND THE PROBLEM. THEY PUT R1234YF FREON IN IT AND MAKE SURE THE PRESSURE WAS JUST RIGHT. AND THEY TELLING ME THAT I DON'T HAVE FACTORY WARRANTY ON IT. JUST BELIEVE THAT CHEVY SHOULD FIXS THIS PROBLEM. I SHOULDN'T HAVE TO PAY FOR THIS. AFTER ONLY HAVING THE CAR FOR 3 MONTHS. I LOVE MY CAR AND I WON;T TRADE IT FOR NOTHING ELSE. I SAVE UP $10,000 TO PUT DOWN ON MY CAR THAT I REALLY WANT. AND NOW THIS HAPPEND.
Corrective Action:
THE 2019 CHEVROLET IMPALA LT HAS 52,000 MILES ON IT. NOW THE AC COMPRESSOR NOT GETTING ANY POWER TO IT. THE COMPRESSOR JUST START BLOWING OUT HOT AIR. THE CAR HAD 34,428 MILES ON IT WHEN I BOUGHT THE CAR. THE CHEVY DEALERSHIP CAN'T FIND THE PROBLEM. THEY PUT R1234YF FREON IN IT AND MAKE SURE THE PRESSURE WAS JUST RIGHT. AND THEY TELLING ME THAT I DON'T HAVE FACTORY WARRANTY ON IT. JUST BELIEVE THAT CHEVY SHOULD FIXS THIS PROBLEM. I SHOULDN'T HAVE TO PAY FOR THIS. AFTER ONLY HAVING THE CAR FOR 3 MONTHS. I LOVE MY CAR AND I WON;T TRADE IT FOR NOTHING ELSE. I SAVE UP $10,000 TO PUT DOWN ON MY CAR THAT I REALLY WANT. AND NOW THIS HAPPEND.
Additional Notes:
THE 2019 CHEVROLET IMPALA LT HAS 52,000 MILES ON IT. NOW THE AC COMPRESSOR NOT GETTING ANY POWER TO IT. THE COMPRESSOR JUST START BLOWING OUT HOT AIR. THE CAR HAD 34,428 MILES ON IT WHEN I BOUGHT THE CAR. THE CHEVY DEALERSHIP CAN'T FIND THE PROBLEM. THEY PUT R1234YF FREON IN IT AND MAKE SURE THE PRESSURE WAS JUST RIGHT. AND THEY TELLING ME THAT I DON'T HAVE FACTORY WARRANTY ON IT. JUST BELIEVE THAT CHEVY SHOULD FIXS THIS PROBLEM. I SHOULDN'T HAVE TO PAY FOR THIS. AFTER ONLY HAVING THE CAR FOR 3 MONTHS. I LOVE MY CAR AND I WON;T TRADE IT FOR NOTHING ELSE. I SAVE UP $10,000 TO PUT DOWN ON MY CAR THAT I REALLY WANT. AND NOW THIS HAPPEND.
Mfg Campaign: 11360008
Recall Date: Sep 19, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING @ 65 MPH ON A STATE HIGHWAY DRIVER INFORMATION CENTER DISPLAYED : " POWER STEERING FAILURE, DRIVE VEHICLE WITH CAUTION ". CHANGED LANES AS AN INITIAL TEST AND CONFIRMED POWER STEERING WAS UNAVAILABLE. UNKNOWN CAUSE FOR POWER STEERING LOSS. DESPITE GREATER DIFFICULTY MAKING TURNS SAFELY DROVE VEHICLE TO ITS PRE-TROUBLE EXPECTED DESTINATION, PARKED & SHUTDOWN ENGINE. 30 MINUTES LATER RE-STARTED VEHICLE. DROVE VEHICLE AROUND PARKING LOT AND AROUND A BLOCK AT LOW SPEEDS (< 25 MPH). POWER STEERING WAS AVAILABLE AS SOON AS VEHICLE WAS RE-STARTED & REMAINED AVAILABLE DURING LOW SPEED TEST DRIVE.
Corrective Action:
WHILE DRIVING @ 65 MPH ON A STATE HIGHWAY DRIVER INFORMATION CENTER DISPLAYED : " POWER STEERING FAILURE, DRIVE VEHICLE WITH CAUTION ". CHANGED LANES AS AN INITIAL TEST AND CONFIRMED POWER STEERING WAS UNAVAILABLE. UNKNOWN CAUSE FOR POWER STEERING LOSS. DESPITE GREATER DIFFICULTY MAKING TURNS SAFELY DROVE VEHICLE TO ITS PRE-TROUBLE EXPECTED DESTINATION, PARKED & SHUTDOWN ENGINE. 30 MINUTES LATER RE-STARTED VEHICLE. DROVE VEHICLE AROUND PARKING LOT AND AROUND A BLOCK AT LOW SPEEDS (< 25 MPH). POWER STEERING WAS AVAILABLE AS SOON AS VEHICLE WAS RE-STARTED & REMAINED AVAILABLE DURING LOW SPEED TEST DRIVE.
Additional Notes:
WHILE DRIVING @ 65 MPH ON A STATE HIGHWAY DRIVER INFORMATION CENTER DISPLAYED : " POWER STEERING FAILURE, DRIVE VEHICLE WITH CAUTION ". CHANGED LANES AS AN INITIAL TEST AND CONFIRMED POWER STEERING WAS UNAVAILABLE. UNKNOWN CAUSE FOR POWER STEERING LOSS. DESPITE GREATER DIFFICULTY MAKING TURNS SAFELY DROVE VEHICLE TO ITS PRE-TROUBLE EXPECTED DESTINATION, PARKED & SHUTDOWN ENGINE. 30 MINUTES LATER RE-STARTED VEHICLE. DROVE VEHICLE AROUND PARKING LOT AND AROUND A BLOCK AT LOW SPEEDS (< 25 MPH). POWER STEERING WAS AVAILABLE AS SOON AS VEHICLE WAS RE-STARTED & REMAINED AVAILABLE DURING LOW SPEED TEST DRIVE.
Mfg Campaign: 11350913
Recall Date: Aug 24, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE WAS IN MOTION WHEN EXITING THE FREEWAY THE VEHICLE LOST ALL POWER WITHOUT WARNING. THE VEHICLE TURNED OFF COMPLETELY NO POWER STEERING OR ELECTRICAL INDICATIONS OF PROBLEM SHOWN ON DASHBOARD. AFTER PULLING OVER PUTTING THE VEHICLE IN PARK, IT TURNED BACK ON WITHOUT ANY PROBLEMS. THE VEHICLE HAS 35736 MILES AND THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS PULLING UP TO A STOP LIGHT AS I WAS WAITING FOR THE LIGHT TO CHANGE THE ENTIRE VEHICLE TURNED OFF, ALL POWER TRAIN AND ELECTRICAL AS WELL.
Corrective Action:
THE VEHICLE WAS IN MOTION WHEN EXITING THE FREEWAY THE VEHICLE LOST ALL POWER WITHOUT WARNING. THE VEHICLE TURNED OFF COMPLETELY NO POWER STEERING OR ELECTRICAL INDICATIONS OF PROBLEM SHOWN ON DASHBOARD. AFTER PULLING OVER PUTTING THE VEHICLE IN PARK, IT TURNED BACK ON WITHOUT ANY PROBLEMS. THE VEHICLE HAS 35736 MILES AND THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS PULLING UP TO A STOP LIGHT AS I WAS WAITING FOR THE LIGHT TO CHANGE THE ENTIRE VEHICLE TURNED OFF, ALL POWER TRAIN AND ELECTRICAL AS WELL.
Additional Notes:
THE VEHICLE WAS IN MOTION WHEN EXITING THE FREEWAY THE VEHICLE LOST ALL POWER WITHOUT WARNING. THE VEHICLE TURNED OFF COMPLETELY NO POWER STEERING OR ELECTRICAL INDICATIONS OF PROBLEM SHOWN ON DASHBOARD. AFTER PULLING OVER PUTTING THE VEHICLE IN PARK, IT TURNED BACK ON WITHOUT ANY PROBLEMS. THE VEHICLE HAS 35736 MILES AND THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS PULLING UP TO A STOP LIGHT AS I WAS WAITING FOR THE LIGHT TO CHANGE THE ENTIRE VEHICLE TURNED OFF, ALL POWER TRAIN AND ELECTRICAL AS WELL.
Mfg Campaign: 11343640
Recall Date: Aug 6, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE WAS IN MOTION WHEN EXITING THE FREEWAY THE VEHICLE LOST ALL POWER WITHOUT WARNING. THE VEHICLE TURNED OFF COMPLETELY NO POWER STEERING OR ELECTRICAL INDICATIONS OF PROBLEM SHOWN ON DASHBOARD. AFTER PULLING OVER PUTTING THE VEHICLE IN PARK, IT TURNED BACK ON WITHOUT ANY PROBLEMS. THE VEHICLE HAS 35736 MILES AND THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS PULLING UP TO A STOP LIGHT AS I WAS WAITING FOR THE LIGHT TO CHANGE THE ENTIRE VEHICLE TURNED OFF, ALL POWER TRAIN AND ELECTRICAL AS WELL.
Corrective Action:
THE VEHICLE WAS IN MOTION WHEN EXITING THE FREEWAY THE VEHICLE LOST ALL POWER WITHOUT WARNING. THE VEHICLE TURNED OFF COMPLETELY NO POWER STEERING OR ELECTRICAL INDICATIONS OF PROBLEM SHOWN ON DASHBOARD. AFTER PULLING OVER PUTTING THE VEHICLE IN PARK, IT TURNED BACK ON WITHOUT ANY PROBLEMS. THE VEHICLE HAS 35736 MILES AND THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS PULLING UP TO A STOP LIGHT AS I WAS WAITING FOR THE LIGHT TO CHANGE THE ENTIRE VEHICLE TURNED OFF, ALL POWER TRAIN AND ELECTRICAL AS WELL.
Additional Notes:
THE VEHICLE WAS IN MOTION WHEN EXITING THE FREEWAY THE VEHICLE LOST ALL POWER WITHOUT WARNING. THE VEHICLE TURNED OFF COMPLETELY NO POWER STEERING OR ELECTRICAL INDICATIONS OF PROBLEM SHOWN ON DASHBOARD. AFTER PULLING OVER PUTTING THE VEHICLE IN PARK, IT TURNED BACK ON WITHOUT ANY PROBLEMS. THE VEHICLE HAS 35736 MILES AND THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS PULLING UP TO A STOP LIGHT AS I WAS WAITING FOR THE LIGHT TO CHANGE THE ENTIRE VEHICLE TURNED OFF, ALL POWER TRAIN AND ELECTRICAL AS WELL.
Mfg Campaign: 11343640
Recall Date: Aug 6, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE WAS IN MOTION WHEN EXITING THE FREEWAY THE VEHICLE LOST ALL POWER WITHOUT WARNING. THE VEHICLE TURNED OFF COMPLETELY NO POWER STEERING OR ELECTRICAL INDICATIONS OF PROBLEM SHOWN ON DASHBOARD. AFTER PULLING OVER PUTTING THE VEHICLE IN PARK, IT TURNED BACK ON WITHOUT ANY PROBLEMS. THE VEHICLE HAS 35736 MILES AND THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS PULLING UP TO A STOP LIGHT AS I WAS WAITING FOR THE LIGHT TO CHANGE THE ENTIRE VEHICLE TURNED OFF, ALL POWER TRAIN AND ELECTRICAL AS WELL.
Corrective Action:
THE VEHICLE WAS IN MOTION WHEN EXITING THE FREEWAY THE VEHICLE LOST ALL POWER WITHOUT WARNING. THE VEHICLE TURNED OFF COMPLETELY NO POWER STEERING OR ELECTRICAL INDICATIONS OF PROBLEM SHOWN ON DASHBOARD. AFTER PULLING OVER PUTTING THE VEHICLE IN PARK, IT TURNED BACK ON WITHOUT ANY PROBLEMS. THE VEHICLE HAS 35736 MILES AND THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS PULLING UP TO A STOP LIGHT AS I WAS WAITING FOR THE LIGHT TO CHANGE THE ENTIRE VEHICLE TURNED OFF, ALL POWER TRAIN AND ELECTRICAL AS WELL.
Additional Notes:
THE VEHICLE WAS IN MOTION WHEN EXITING THE FREEWAY THE VEHICLE LOST ALL POWER WITHOUT WARNING. THE VEHICLE TURNED OFF COMPLETELY NO POWER STEERING OR ELECTRICAL INDICATIONS OF PROBLEM SHOWN ON DASHBOARD. AFTER PULLING OVER PUTTING THE VEHICLE IN PARK, IT TURNED BACK ON WITHOUT ANY PROBLEMS. THE VEHICLE HAS 35736 MILES AND THIS IS THE SECOND OCCURRENCE. THE FIRST TIME I WAS PULLING UP TO A STOP LIGHT AS I WAS WAITING FOR THE LIGHT TO CHANGE THE ENTIRE VEHICLE TURNED OFF, ALL POWER TRAIN AND ELECTRICAL AS WELL.
Mfg Campaign: 11343640
Recall Date: Aug 6, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I WAS INVOLVED IN AN ACCIDENT IN A RENTAL WHILE DRIVING THROUGH ILLINOIS. A DEER RAN OUT IN FRONT OF MY VEHICLE WHILE GOING 70 MILES PER HOUR, THE SEATBELTS ENGAGED SO HARD THAT IT SNAPPED THE BACK OF MY DRIVER SEAT HOWEVER THE AIR BAGS DID NOT RELEASE. THE AIR BAG SIGNAL FOR THE PASSENGER AND THE DRIVER SIDES CAME ON BUT THE AIR BAGS NEVER DEPLOYED. PICTURES ATTACHED.
Corrective Action:
I WAS INVOLVED IN AN ACCIDENT IN A RENTAL WHILE DRIVING THROUGH ILLINOIS. A DEER RAN OUT IN FRONT OF MY VEHICLE WHILE GOING 70 MILES PER HOUR, THE SEATBELTS ENGAGED SO HARD THAT IT SNAPPED THE BACK OF MY DRIVER SEAT HOWEVER THE AIR BAGS DID NOT RELEASE. THE AIR BAG SIGNAL FOR THE PASSENGER AND THE DRIVER SIDES CAME ON BUT THE AIR BAGS NEVER DEPLOYED. PICTURES ATTACHED.
Additional Notes:
I WAS INVOLVED IN AN ACCIDENT IN A RENTAL WHILE DRIVING THROUGH ILLINOIS. A DEER RAN OUT IN FRONT OF MY VEHICLE WHILE GOING 70 MILES PER HOUR, THE SEATBELTS ENGAGED SO HARD THAT IT SNAPPED THE BACK OF MY DRIVER SEAT HOWEVER THE AIR BAGS DID NOT RELEASE. THE AIR BAG SIGNAL FOR THE PASSENGER AND THE DRIVER SIDES CAME ON BUT THE AIR BAGS NEVER DEPLOYED. PICTURES ATTACHED.
Mfg Campaign: 11341561
Recall Date: Jul 26, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SOUND I'M MY CAR HAS GONE OUT 4 DIFFERENT TIMES. NO BLINKER SOUND, RADIO, NO SOUND WHEN THE DOORS ARE OPEN NOTHING. WHEN I TURN THE VOLUME UP IT DOES NOT EVEN SHOW ON THE CAR. THERE ISN'T A PEEP OF SOUND. I TOOK IT IN ONCE & OF COURSE THAT TIME IT TURNED ON THAN TURNED RIGHT BACK OFF. WE TOOK THE SPARK PLUG OUT CLEANED IT PUT IT BACK IN, IT WORKED FOR A COUPLE DAYS THAN RIGHT BACK OFF AGAIN, NO SOUND I'M THE WHOLE CAR.
Corrective Action:
THE SOUND I'M MY CAR HAS GONE OUT 4 DIFFERENT TIMES. NO BLINKER SOUND, RADIO, NO SOUND WHEN THE DOORS ARE OPEN NOTHING. WHEN I TURN THE VOLUME UP IT DOES NOT EVEN SHOW ON THE CAR. THERE ISN'T A PEEP OF SOUND. I TOOK IT IN ONCE & OF COURSE THAT TIME IT TURNED ON THAN TURNED RIGHT BACK OFF. WE TOOK THE SPARK PLUG OUT CLEANED IT PUT IT BACK IN, IT WORKED FOR A COUPLE DAYS THAN RIGHT BACK OFF AGAIN, NO SOUND I'M THE WHOLE CAR.
Additional Notes:
THE SOUND I'M MY CAR HAS GONE OUT 4 DIFFERENT TIMES. NO BLINKER SOUND, RADIO, NO SOUND WHEN THE DOORS ARE OPEN NOTHING. WHEN I TURN THE VOLUME UP IT DOES NOT EVEN SHOW ON THE CAR. THERE ISN'T A PEEP OF SOUND. I TOOK IT IN ONCE & OF COURSE THAT TIME IT TURNED ON THAN TURNED RIGHT BACK OFF. WE TOOK THE SPARK PLUG OUT CLEANED IT PUT IT BACK IN, IT WORKED FOR A COUPLE DAYS THAN RIGHT BACK OFF AGAIN, NO SOUND I'M THE WHOLE CAR.
Mfg Campaign: 11321514
Recall Date: Apr 18, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE CAR WAS 2 MONTHS OLD WITH 2800 MILES AND IT BEGAN SMOKING AFTER DRIVING 20 MINUTES ON THE HIGHWAY,WHEN AN ODOR BEGAN, STABILITRAC LIGHT CAME ON, POWER-STEERING FAILURE LIGHT CAME ON AND STEERING BECAME DIFFICULT, AND ENGINE BURST INTO FLAMES AND CONTINUED TO BURN AND MELT
Corrective Action:
THE CAR WAS 2 MONTHS OLD WITH 2800 MILES AND IT BEGAN SMOKING AFTER DRIVING 20 MINUTES ON THE HIGHWAY,WHEN AN ODOR BEGAN, STABILITRAC LIGHT CAME ON, POWER-STEERING FAILURE LIGHT CAME ON AND STEERING BECAME DIFFICULT, AND ENGINE BURST INTO FLAMES AND CONTINUED TO BURN AND MELT
Additional Notes:
THE CAR WAS 2 MONTHS OLD WITH 2800 MILES AND IT BEGAN SMOKING AFTER DRIVING 20 MINUTES ON THE HIGHWAY,WHEN AN ODOR BEGAN, STABILITRAC LIGHT CAME ON, POWER-STEERING FAILURE LIGHT CAME ON AND STEERING BECAME DIFFICULT, AND ENGINE BURST INTO FLAMES AND CONTINUED TO BURN AND MELT
Mfg Campaign: 11306201
Recall Date: Jan 30, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
2019 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO HORN ASSEMBLY PROBLEM. CONSUMER STATED THAT HORN DOES NOT SOUND WHEN PRESSING HORN ICONS ON STEERING WHEELS. *LD THE CONSUMER STATED THE ONLY WAY TO ACTIVATE THE HORN IS TO PRESS THE NEAR THE AIRBAG SYMBOL WHICH IS INCONSISTENT WITH THE OWNER'S MANUAL. THE VEHICLE WAS INSPECTED AND WAS DETERMINED TO BE OPERATING AS DESIGNED. *JS
Corrective Action:
2019 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO HORN ASSEMBLY PROBLEM. CONSUMER STATED THAT HORN DOES NOT SOUND WHEN PRESSING HORN ICONS ON STEERING WHEELS. *LD THE CONSUMER STATED THE ONLY WAY TO ACTIVATE THE HORN IS TO PRESS THE NEAR THE AIRBAG SYMBOL WHICH IS INCONSISTENT WITH THE OWNER'S MANUAL. THE VEHICLE WAS INSPECTED AND WAS DETERMINED TO BE OPERATING AS DESIGNED. *JS
Additional Notes:
2019 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO HORN ASSEMBLY PROBLEM. CONSUMER STATED THAT HORN DOES NOT SOUND WHEN PRESSING HORN ICONS ON STEERING WHEELS. *LD THE CONSUMER STATED THE ONLY WAY TO ACTIVATE THE HORN IS TO PRESS THE NEAR THE AIRBAG SYMBOL WHICH IS INCONSISTENT WITH THE OWNER'S MANUAL. THE VEHICLE WAS INSPECTED AND WAS DETERMINED TO BE OPERATING AS DESIGNED. *JS
Mfg Campaign: 11301993
Recall Date: Jan 27, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT RENTED A 2019 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH TO SWITCH LANES TO THE RIGHT LANE, ANOTHER DRIVER IN THE LEFT LANE CRASHED INTO THE CONTACTS VEHICLE. THE CONTACT MANEUVERED THE OTHER WAY HOWEVER THE OTHER VEHICLE HIT THE VEHICLE AGAIN WHICH HAD CAUSED THE VEHICLE TO SWERVE, FLIPPED MORE THAN TWICE AND THE VEHICLE CRASHED INTO A TREE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED HEAD INJURY, LEFT SIDE BODY PAINS, PROBLEMS WALKING, A NEUROLOGIST ASSESSMENT. THE FRONT PASSENGER SUSTAINED HEAD INJURY AND THE REAR PASSENGER SUSTAINED HEAD, NECK BACK PAINS AS ALL 3 RECEIVED FURTHER MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY HAD A SOURCE INSPECT THE NON-AIR BAG DEPLOYMENT TO PROVIDE A REPORT. A DEALER HAD NOT INSPECTED THE VEHICLE YET. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Corrective Action:
TL* THE CONTACT RENTED A 2019 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH TO SWITCH LANES TO THE RIGHT LANE, ANOTHER DRIVER IN THE LEFT LANE CRASHED INTO THE CONTACTS VEHICLE. THE CONTACT MANEUVERED THE OTHER WAY HOWEVER THE OTHER VEHICLE HIT THE VEHICLE AGAIN WHICH HAD CAUSED THE VEHICLE TO SWERVE, FLIPPED MORE THAN TWICE AND THE VEHICLE CRASHED INTO A TREE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED HEAD INJURY, LEFT SIDE BODY PAINS, PROBLEMS WALKING, A NEUROLOGIST ASSESSMENT. THE FRONT PASSENGER SUSTAINED HEAD INJURY AND THE REAR PASSENGER SUSTAINED HEAD, NECK BACK PAINS AS ALL 3 RECEIVED FURTHER MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY HAD A SOURCE INSPECT THE NON-AIR BAG DEPLOYMENT TO PROVIDE A REPORT. A DEALER HAD NOT INSPECTED THE VEHICLE YET. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Additional Notes:
TL* THE CONTACT RENTED A 2019 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH TO SWITCH LANES TO THE RIGHT LANE, ANOTHER DRIVER IN THE LEFT LANE CRASHED INTO THE CONTACTS VEHICLE. THE CONTACT MANEUVERED THE OTHER WAY HOWEVER THE OTHER VEHICLE HIT THE VEHICLE AGAIN WHICH HAD CAUSED THE VEHICLE TO SWERVE, FLIPPED MORE THAN TWICE AND THE VEHICLE CRASHED INTO A TREE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED HEAD INJURY, LEFT SIDE BODY PAINS, PROBLEMS WALKING, A NEUROLOGIST ASSESSMENT. THE FRONT PASSENGER SUSTAINED HEAD INJURY AND THE REAR PASSENGER SUSTAINED HEAD, NECK BACK PAINS AS ALL 3 RECEIVED FURTHER MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY HAD A SOURCE INSPECT THE NON-AIR BAG DEPLOYMENT TO PROVIDE A REPORT. A DEALER HAD NOT INSPECTED THE VEHICLE YET. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Mfg Campaign: 11232471
Recall Date: Jul 16, 2019
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