Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212333380
Recall Date: Aug 20, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Malibu vehicles. During servicing, a Passenger Presence System (PPS) may have been installed that was not correctly calibrated to the vehicle's seat type. As a result, the PPS may not properly identify an adult passenger from a child passenger in the front passenger seat, potentially causing the air bag to not deploy when it should, or causing the air bag to deploy when it shouldn't.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18208
Recall Date: Jun 14, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Malibu vehicles manufactured November 18, 2015, to June 7, 2016. The fabric of the side-impact air bag cushion may tear during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16079
Recall Date: Oct 26, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 50490, 50491
Recall Date: Jul 5, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Malibu vehicles manufactured March 7, 2016, through March 12, 2016. The memory chip in the electronic brake control module (EBCM) may fail and cause the loss of electronically controlled brake systems including anti-lock brakes (ABS) and electronic stability control (ESC). As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 39440
Recall Date: May 5, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016 Malibu vehicles manufactured February 16, 2016, to March 5, 2016. The two weld studs that mount the front and rear side impact air bags may fracture and separate from the air bag during deployment. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) No. 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 31820
Recall Date: Mar 11, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Chevrolet Colorado vehicles manufactured January 19, 2016, to February 2, 2016, Chevrolet Malibu vehicles manufactured January 9, 2016, to January 26, 2016, and 2016 GMC Canyon vehicles manufactured January 21, 2016, to February 4, 2016. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 28030
Recall Date: Mar 2, 2016
General Motors Llc
Safety Issue:
Genera Motors LLC (GM) is recalling certain model year 2016 Chevrolet Camaro, Malibu, Silverado and GMC Sierra vehicles. The radio may intermittently fail to provide an audio warning when the key has been left in the ignition and the door is opened or when the driver does not fasten their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) number 114, "Theft Protection", and/or 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15808
Recall Date: Feb 11, 2016
Consumer Complaints
1.4K ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle is stuck on “shift to park message” and can’t turn vehicle off. The vehicle has been displaying this message even thought the car is already on park.
Corrective Action:
My vehicle is stuck on “shift to park message” and can’t turn vehicle off. The vehicle has been displaying this message even thought the car is already on park.
Additional Notes:
My vehicle is stuck on “shift to park message” and can’t turn vehicle off. The vehicle has been displaying this message even thought the car is already on park.
Mfg Campaign: 11461724
Recall Date: Apr 21, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving down the highway and the gas pedal came completely off. It completely unattached.
Corrective Action:
I was driving down the highway and the gas pedal came completely off. It completely unattached.
Additional Notes:
I was driving down the highway and the gas pedal came completely off. It completely unattached.
Mfg Campaign: 11460765
Recall Date: Apr 14, 2022
General Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Chevrolet Malibu. The contact stated that there was water leaking through the panel housing of the third brake light onto the headliner and the rear seats and trunk of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the third brake light panel housing needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 92,000.
Corrective Action:
The contact owns a 2016 Chevrolet Malibu. The contact stated that there was water leaking through the panel housing of the third brake light onto the headliner and the rear seats and trunk of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the third brake light panel housing needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 92,000.
Additional Notes:
The contact owns a 2016 Chevrolet Malibu. The contact stated that there was water leaking through the panel housing of the third brake light onto the headliner and the rear seats and trunk of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the third brake light panel housing needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 92,000.
Mfg Campaign: 11460582
Recall Date: Apr 12, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I can be driving and "drive assistance system" and "engine reduced power" comes up and then the car starts to slow down even on the highway and that is ridicoulous.
Corrective Action:
I can be driving and "drive assistance system" and "engine reduced power" comes up and then the car starts to slow down even on the highway and that is ridicoulous.
Additional Notes:
I can be driving and "drive assistance system" and "engine reduced power" comes up and then the car starts to slow down even on the highway and that is ridicoulous.
Mfg Campaign: 11458590
Recall Date: Mar 28, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving to the clinic I go to everyday in the mornings I was in the freeway going about 70mph when suddenly I get a msg saying “engine power reduced” also engine light came on and the car starts slowing down and it’s not letting me go more than 20mph on the FREEWAY! I could have caused an accident, (this is very unsafe specially since my 2 and 4 year old were in the car with me) I got off on the next exit and pulled in to a gas station and turned the car off and waited about 10 mins I turned the car back on and the msg was gone but the engine light was still on about a minute or 2 later the msg comes back on so I have to pull over again, it did it about 5x before I can make it to my destination not to mention the way back home I had to stop about 3x more. This is very unsafe and something has to be done as it is not only my car with this problem.
Corrective Action:
I was driving to the clinic I go to everyday in the mornings I was in the freeway going about 70mph when suddenly I get a msg saying “engine power reduced” also engine light came on and the car starts slowing down and it’s not letting me go more than 20mph on the FREEWAY! I could have caused an accident, (this is very unsafe specially since my 2 and 4 year old were in the car with me) I got off on the next exit and pulled in to a gas station and turned the car off and waited about 10 mins I turned the car back on and the msg was gone but the engine light was still on about a minute or 2 later the msg comes back on so I have to pull over again, it did it about 5x before I can make it to my destination not to mention the way back home I had to stop about 3x more. This is very unsafe and something has to be done as it is not only my car with this problem.
Additional Notes:
I was driving to the clinic I go to everyday in the mornings I was in the freeway going about 70mph when suddenly I get a msg saying “engine power reduced” also engine light came on and the car starts slowing down and it’s not letting me go more than 20mph on the FREEWAY! I could have caused an accident, (this is very unsafe specially since my 2 and 4 year old were in the car with me) I got off on the next exit and pulled in to a gas station and turned the car off and waited about 10 mins I turned the car back on and the msg was gone but the engine light was still on about a minute or 2 later the msg comes back on so I have to pull over again, it did it about 5x before I can make it to my destination not to mention the way back home I had to stop about 3x more. This is very unsafe and something has to be done as it is not only my car with this problem.
Mfg Campaign: 11458678
Recall Date: Mar 28, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving to the clinic I go to everyday in the mornings I was in the freeway going about 70mph when suddenly I get a msg saying “engine power reduced” also engine light came on and the car starts slowing down and it’s not letting me go more than 20mph on the FREEWAY! I could have caused an accident, (this is very unsafe specially since my 2 and 4 year old were in the car with me) I got off on the next exit and pulled in to a gas station and turned the car off and waited about 10 mins I turned the car back on and the msg was gone but the engine light was still on about a minute or 2 later the msg comes back on so I have to pull over again, it did it about 5x before I can make it to my destination not to mention the way back home I had to stop about 3x more. This is very unsafe and something has to be done as it is not only my car with this problem.
Corrective Action:
I was driving to the clinic I go to everyday in the mornings I was in the freeway going about 70mph when suddenly I get a msg saying “engine power reduced” also engine light came on and the car starts slowing down and it’s not letting me go more than 20mph on the FREEWAY! I could have caused an accident, (this is very unsafe specially since my 2 and 4 year old were in the car with me) I got off on the next exit and pulled in to a gas station and turned the car off and waited about 10 mins I turned the car back on and the msg was gone but the engine light was still on about a minute or 2 later the msg comes back on so I have to pull over again, it did it about 5x before I can make it to my destination not to mention the way back home I had to stop about 3x more. This is very unsafe and something has to be done as it is not only my car with this problem.
Additional Notes:
I was driving to the clinic I go to everyday in the mornings I was in the freeway going about 70mph when suddenly I get a msg saying “engine power reduced” also engine light came on and the car starts slowing down and it’s not letting me go more than 20mph on the FREEWAY! I could have caused an accident, (this is very unsafe specially since my 2 and 4 year old were in the car with me) I got off on the next exit and pulled in to a gas station and turned the car off and waited about 10 mins I turned the car back on and the msg was gone but the engine light was still on about a minute or 2 later the msg comes back on so I have to pull over again, it did it about 5x before I can make it to my destination not to mention the way back home I had to stop about 3x more. This is very unsafe and something has to be done as it is not only my car with this problem.
Mfg Campaign: 11458678
Recall Date: Mar 28, 2022
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving to the clinic I go to everyday in the mornings I was in the freeway going about 70mph when suddenly I get a msg saying “engine power reduced” also engine light came on and the car starts slowing down and it’s not letting me go more than 20mph on the FREEWAY! I could have caused an accident, (this is very unsafe specially since my 2 and 4 year old were in the car with me) I got off on the next exit and pulled in to a gas station and turned the car off and waited about 10 mins I turned the car back on and the msg was gone but the engine light was still on about a minute or 2 later the msg comes back on so I have to pull over again, it did it about 5x before I can make it to my destination not to mention the way back home I had to stop about 3x more. This is very unsafe and something has to be done as it is not only my car with this problem.
Corrective Action:
I was driving to the clinic I go to everyday in the mornings I was in the freeway going about 70mph when suddenly I get a msg saying “engine power reduced” also engine light came on and the car starts slowing down and it’s not letting me go more than 20mph on the FREEWAY! I could have caused an accident, (this is very unsafe specially since my 2 and 4 year old were in the car with me) I got off on the next exit and pulled in to a gas station and turned the car off and waited about 10 mins I turned the car back on and the msg was gone but the engine light was still on about a minute or 2 later the msg comes back on so I have to pull over again, it did it about 5x before I can make it to my destination not to mention the way back home I had to stop about 3x more. This is very unsafe and something has to be done as it is not only my car with this problem.
Additional Notes:
I was driving to the clinic I go to everyday in the mornings I was in the freeway going about 70mph when suddenly I get a msg saying “engine power reduced” also engine light came on and the car starts slowing down and it’s not letting me go more than 20mph on the FREEWAY! I could have caused an accident, (this is very unsafe specially since my 2 and 4 year old were in the car with me) I got off on the next exit and pulled in to a gas station and turned the car off and waited about 10 mins I turned the car back on and the msg was gone but the engine light was still on about a minute or 2 later the msg comes back on so I have to pull over again, it did it about 5x before I can make it to my destination not to mention the way back home I had to stop about 3x more. This is very unsafe and something has to be done as it is not only my car with this problem.
Mfg Campaign: 11458678
Recall Date: Mar 28, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My problem started with the engine first sending me a code “reduced engine power” and this code would appear one week and gone the next. I have taken it to mechanics and had parts replaced and temporary fixes. After getting it back from the mechanic and them telling me that the cylinder one isn’t holding the correct pressure and the exhaust value is burnt due to the consistent auto engine shutoff. The day I got it back on the road the engine went full shutdown at a stop light and would not turn on immediately. I was lucky enough to get it running long enough to crawl into a gas station and get a tow truck to come pick it up and tow it back to the mechanic shop and that’s where it’s been sitting there till I find a new engine to replace it.
Corrective Action:
My problem started with the engine first sending me a code “reduced engine power” and this code would appear one week and gone the next. I have taken it to mechanics and had parts replaced and temporary fixes. After getting it back from the mechanic and them telling me that the cylinder one isn’t holding the correct pressure and the exhaust value is burnt due to the consistent auto engine shutoff. The day I got it back on the road the engine went full shutdown at a stop light and would not turn on immediately. I was lucky enough to get it running long enough to crawl into a gas station and get a tow truck to come pick it up and tow it back to the mechanic shop and that’s where it’s been sitting there till I find a new engine to replace it.
Additional Notes:
My problem started with the engine first sending me a code “reduced engine power” and this code would appear one week and gone the next. I have taken it to mechanics and had parts replaced and temporary fixes. After getting it back from the mechanic and them telling me that the cylinder one isn’t holding the correct pressure and the exhaust value is burnt due to the consistent auto engine shutoff. The day I got it back on the road the engine went full shutdown at a stop light and would not turn on immediately. I was lucky enough to get it running long enough to crawl into a gas station and get a tow truck to come pick it up and tow it back to the mechanic shop and that’s where it’s been sitting there till I find a new engine to replace it.
Mfg Campaign: 11457568
Recall Date: Mar 21, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My problem started with the engine first sending me a code “reduced engine power” and this code would appear one week and gone the next. I have taken it to mechanics and had parts replaced and temporary fixes. After getting it back from the mechanic and them telling me that the cylinder one isn’t holding the correct pressure and the exhaust value is burnt due to the consistent auto engine shutoff. The day I got it back on the road the engine went full shutdown at a stop light and would not turn on immediately. I was lucky enough to get it running long enough to crawl into a gas station and get a tow truck to come pick it up and tow it back to the mechanic shop and that’s where it’s been sitting there till I find a new engine to replace it.
Corrective Action:
My problem started with the engine first sending me a code “reduced engine power” and this code would appear one week and gone the next. I have taken it to mechanics and had parts replaced and temporary fixes. After getting it back from the mechanic and them telling me that the cylinder one isn’t holding the correct pressure and the exhaust value is burnt due to the consistent auto engine shutoff. The day I got it back on the road the engine went full shutdown at a stop light and would not turn on immediately. I was lucky enough to get it running long enough to crawl into a gas station and get a tow truck to come pick it up and tow it back to the mechanic shop and that’s where it’s been sitting there till I find a new engine to replace it.
Additional Notes:
My problem started with the engine first sending me a code “reduced engine power” and this code would appear one week and gone the next. I have taken it to mechanics and had parts replaced and temporary fixes. After getting it back from the mechanic and them telling me that the cylinder one isn’t holding the correct pressure and the exhaust value is burnt due to the consistent auto engine shutoff. The day I got it back on the road the engine went full shutdown at a stop light and would not turn on immediately. I was lucky enough to get it running long enough to crawl into a gas station and get a tow truck to come pick it up and tow it back to the mechanic shop and that’s where it’s been sitting there till I find a new engine to replace it.
Mfg Campaign: 11457568
Recall Date: Mar 21, 2022
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My problem started with the engine first sending me a code “reduced engine power” and this code would appear one week and gone the next. I have taken it to mechanics and had parts replaced and temporary fixes. After getting it back from the mechanic and them telling me that the cylinder one isn’t holding the correct pressure and the exhaust value is burnt due to the consistent auto engine shutoff. The day I got it back on the road the engine went full shutdown at a stop light and would not turn on immediately. I was lucky enough to get it running long enough to crawl into a gas station and get a tow truck to come pick it up and tow it back to the mechanic shop and that’s where it’s been sitting there till I find a new engine to replace it.
Corrective Action:
My problem started with the engine first sending me a code “reduced engine power” and this code would appear one week and gone the next. I have taken it to mechanics and had parts replaced and temporary fixes. After getting it back from the mechanic and them telling me that the cylinder one isn’t holding the correct pressure and the exhaust value is burnt due to the consistent auto engine shutoff. The day I got it back on the road the engine went full shutdown at a stop light and would not turn on immediately. I was lucky enough to get it running long enough to crawl into a gas station and get a tow truck to come pick it up and tow it back to the mechanic shop and that’s where it’s been sitting there till I find a new engine to replace it.
Additional Notes:
My problem started with the engine first sending me a code “reduced engine power” and this code would appear one week and gone the next. I have taken it to mechanics and had parts replaced and temporary fixes. After getting it back from the mechanic and them telling me that the cylinder one isn’t holding the correct pressure and the exhaust value is burnt due to the consistent auto engine shutoff. The day I got it back on the road the engine went full shutdown at a stop light and would not turn on immediately. I was lucky enough to get it running long enough to crawl into a gas station and get a tow truck to come pick it up and tow it back to the mechanic shop and that’s where it’s been sitting there till I find a new engine to replace it.
Mfg Campaign: 11457568
Recall Date: Mar 21, 2022
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Purchased vehicle from Car Key Autoplex at 13546 Method St, Dallas TX 75243 (214) 210-9998 in March 2020. Vehicle was involved in previous wreck and owner purchased this vehicle and made repairs. Repairs were verified cause the air bag light stopped coming on. In December 2021 vehicle was involved in a wreck. Auto body shop looked into replacing seat belts. Noticed that seat belts had deployed, one of the seat belts was the wrong one for the vehicle as well as an incorrectly installed bolt for the SRS. Had to replace both seat belts and pretensioners and airbag control module installed ($2,250). Then the auto body shop noticed that pigtails were missing and spliced together. Had this fixed at a dealership for $1,800 along with programming of the airbag control module to the vehicle. Owner of Car Key Autoplex said that vehicle was repaired 100% when it wasn’t. He committed fraud and sold us a vehicle that was unsafe for the road and cost me over $4,000 to fix all of this.
Corrective Action:
Purchased vehicle from Car Key Autoplex at 13546 Method St, Dallas TX 75243 (214) 210-9998 in March 2020. Vehicle was involved in previous wreck and owner purchased this vehicle and made repairs. Repairs were verified cause the air bag light stopped coming on. In December 2021 vehicle was involved in a wreck. Auto body shop looked into replacing seat belts. Noticed that seat belts had deployed, one of the seat belts was the wrong one for the vehicle as well as an incorrectly installed bolt for the SRS. Had to replace both seat belts and pretensioners and airbag control module installed ($2,250). Then the auto body shop noticed that pigtails were missing and spliced together. Had this fixed at a dealership for $1,800 along with programming of the airbag control module to the vehicle. Owner of Car Key Autoplex said that vehicle was repaired 100% when it wasn’t. He committed fraud and sold us a vehicle that was unsafe for the road and cost me over $4,000 to fix all of this.
Additional Notes:
Purchased vehicle from Car Key Autoplex at 13546 Method St, Dallas TX 75243 (214) 210-9998 in March 2020. Vehicle was involved in previous wreck and owner purchased this vehicle and made repairs. Repairs were verified cause the air bag light stopped coming on. In December 2021 vehicle was involved in a wreck. Auto body shop looked into replacing seat belts. Noticed that seat belts had deployed, one of the seat belts was the wrong one for the vehicle as well as an incorrectly installed bolt for the SRS. Had to replace both seat belts and pretensioners and airbag control module installed ($2,250). Then the auto body shop noticed that pigtails were missing and spliced together. Had this fixed at a dealership for $1,800 along with programming of the airbag control module to the vehicle. Owner of Car Key Autoplex said that vehicle was repaired 100% when it wasn’t. He committed fraud and sold us a vehicle that was unsafe for the road and cost me over $4,000 to fix all of this.
Mfg Campaign: 11455794
Recall Date: Mar 9, 2022
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Purchased vehicle from Car Key Autoplex at 13546 Method St, Dallas TX 75243 (214) 210-9998 in March 2020. Vehicle was involved in previous wreck and owner purchased this vehicle and made repairs. Repairs were verified cause the air bag light stopped coming on. In December 2021 vehicle was involved in a wreck. Auto body shop looked into replacing seat belts. Noticed that seat belts had deployed, one of the seat belts was the wrong one for the vehicle as well as an incorrectly installed bolt for the SRS. Had to replace both seat belts and pretensioners and airbag control module installed ($2,250). Then the auto body shop noticed that pigtails were missing and spliced together. Had this fixed at a dealership for $1,800 along with programming of the airbag control module to the vehicle. Owner of Car Key Autoplex said that vehicle was repaired 100% when it wasn’t. He committed fraud and sold us a vehicle that was unsafe for the road and cost me over $4,000 to fix all of this.
Corrective Action:
Purchased vehicle from Car Key Autoplex at 13546 Method St, Dallas TX 75243 (214) 210-9998 in March 2020. Vehicle was involved in previous wreck and owner purchased this vehicle and made repairs. Repairs were verified cause the air bag light stopped coming on. In December 2021 vehicle was involved in a wreck. Auto body shop looked into replacing seat belts. Noticed that seat belts had deployed, one of the seat belts was the wrong one for the vehicle as well as an incorrectly installed bolt for the SRS. Had to replace both seat belts and pretensioners and airbag control module installed ($2,250). Then the auto body shop noticed that pigtails were missing and spliced together. Had this fixed at a dealership for $1,800 along with programming of the airbag control module to the vehicle. Owner of Car Key Autoplex said that vehicle was repaired 100% when it wasn’t. He committed fraud and sold us a vehicle that was unsafe for the road and cost me over $4,000 to fix all of this.
Additional Notes:
Purchased vehicle from Car Key Autoplex at 13546 Method St, Dallas TX 75243 (214) 210-9998 in March 2020. Vehicle was involved in previous wreck and owner purchased this vehicle and made repairs. Repairs were verified cause the air bag light stopped coming on. In December 2021 vehicle was involved in a wreck. Auto body shop looked into replacing seat belts. Noticed that seat belts had deployed, one of the seat belts was the wrong one for the vehicle as well as an incorrectly installed bolt for the SRS. Had to replace both seat belts and pretensioners and airbag control module installed ($2,250). Then the auto body shop noticed that pigtails were missing and spliced together. Had this fixed at a dealership for $1,800 along with programming of the airbag control module to the vehicle. Owner of Car Key Autoplex said that vehicle was repaired 100% when it wasn’t. He committed fraud and sold us a vehicle that was unsafe for the road and cost me over $4,000 to fix all of this.
Mfg Campaign: 11455794
Recall Date: Mar 9, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Seem to be a common problem... Backup camera stops working. Creates a safety problem at Busy shopping centers. GM will not cover the repair.
Corrective Action:
Seem to be a common problem... Backup camera stops working. Creates a safety problem at Busy shopping centers. GM will not cover the repair.
Additional Notes:
Seem to be a common problem... Backup camera stops working. Creates a safety problem at Busy shopping centers. GM will not cover the repair.
Mfg Campaign: 11455945
Recall Date: Mar 9, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Seem to be a common problem... Backup camera stops working. Creates a safety problem at Busy shopping centers. GM will not cover the repair.
Corrective Action:
Seem to be a common problem... Backup camera stops working. Creates a safety problem at Busy shopping centers. GM will not cover the repair.
Additional Notes:
Seem to be a common problem... Backup camera stops working. Creates a safety problem at Busy shopping centers. GM will not cover the repair.
Mfg Campaign: 11455945
Recall Date: Mar 9, 2022
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Seem to be a common problem... Backup camera stops working. Creates a safety problem at Busy shopping centers. GM will not cover the repair.
Corrective Action:
Seem to be a common problem... Backup camera stops working. Creates a safety problem at Busy shopping centers. GM will not cover the repair.
Additional Notes:
Seem to be a common problem... Backup camera stops working. Creates a safety problem at Busy shopping centers. GM will not cover the repair.
Mfg Campaign: 11455945
Recall Date: Mar 9, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving on highway at speed of 70mph during rush hour very very busy when my car shows a warning engine power reduced and slows all the way down to 20mph lucky I was able to get over the 3 lanes of traffic without causing an accident but this is very unsafe I looked to see if there was a recall on the vehicle but there’s not so I had a mechanic look at the car and they said nothing is wrong with it ??? Well today on my way home it did it again!! I’m sorry but how is nothing wrong with it if my car is slowing to a dangerous speed this issue could cost someone their life
Corrective Action:
Driving on highway at speed of 70mph during rush hour very very busy when my car shows a warning engine power reduced and slows all the way down to 20mph lucky I was able to get over the 3 lanes of traffic without causing an accident but this is very unsafe I looked to see if there was a recall on the vehicle but there’s not so I had a mechanic look at the car and they said nothing is wrong with it ??? Well today on my way home it did it again!! I’m sorry but how is nothing wrong with it if my car is slowing to a dangerous speed this issue could cost someone their life
Additional Notes:
Driving on highway at speed of 70mph during rush hour very very busy when my car shows a warning engine power reduced and slows all the way down to 20mph lucky I was able to get over the 3 lanes of traffic without causing an accident but this is very unsafe I looked to see if there was a recall on the vehicle but there’s not so I had a mechanic look at the car and they said nothing is wrong with it ??? Well today on my way home it did it again!! I’m sorry but how is nothing wrong with it if my car is slowing to a dangerous speed this issue could cost someone their life
Mfg Campaign: 11455738
Recall Date: Mar 8, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving on highway at speed of 70mph during rush hour very very busy when my car shows a warning engine power reduced and slows all the way down to 20mph lucky I was able to get over the 3 lanes of traffic without causing an accident but this is very unsafe I looked to see if there was a recall on the vehicle but there’s not so I had a mechanic look at the car and they said nothing is wrong with it ??? Well today on my way home it did it again!! I’m sorry but how is nothing wrong with it if my car is slowing to a dangerous speed this issue could cost someone their life
Corrective Action:
Driving on highway at speed of 70mph during rush hour very very busy when my car shows a warning engine power reduced and slows all the way down to 20mph lucky I was able to get over the 3 lanes of traffic without causing an accident but this is very unsafe I looked to see if there was a recall on the vehicle but there’s not so I had a mechanic look at the car and they said nothing is wrong with it ??? Well today on my way home it did it again!! I’m sorry but how is nothing wrong with it if my car is slowing to a dangerous speed this issue could cost someone their life
Additional Notes:
Driving on highway at speed of 70mph during rush hour very very busy when my car shows a warning engine power reduced and slows all the way down to 20mph lucky I was able to get over the 3 lanes of traffic without causing an accident but this is very unsafe I looked to see if there was a recall on the vehicle but there’s not so I had a mechanic look at the car and they said nothing is wrong with it ??? Well today on my way home it did it again!! I’m sorry but how is nothing wrong with it if my car is slowing to a dangerous speed this issue could cost someone their life
Mfg Campaign: 11455738
Recall Date: Mar 8, 2022
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Driving on highway at speed of 70mph during rush hour very very busy when my car shows a warning engine power reduced and slows all the way down to 20mph lucky I was able to get over the 3 lanes of traffic without causing an accident but this is very unsafe I looked to see if there was a recall on the vehicle but there’s not so I had a mechanic look at the car and they said nothing is wrong with it ??? Well today on my way home it did it again!! I’m sorry but how is nothing wrong with it if my car is slowing to a dangerous speed this issue could cost someone their life
Corrective Action:
Driving on highway at speed of 70mph during rush hour very very busy when my car shows a warning engine power reduced and slows all the way down to 20mph lucky I was able to get over the 3 lanes of traffic without causing an accident but this is very unsafe I looked to see if there was a recall on the vehicle but there’s not so I had a mechanic look at the car and they said nothing is wrong with it ??? Well today on my way home it did it again!! I’m sorry but how is nothing wrong with it if my car is slowing to a dangerous speed this issue could cost someone their life
Additional Notes:
Driving on highway at speed of 70mph during rush hour very very busy when my car shows a warning engine power reduced and slows all the way down to 20mph lucky I was able to get over the 3 lanes of traffic without causing an accident but this is very unsafe I looked to see if there was a recall on the vehicle but there’s not so I had a mechanic look at the car and they said nothing is wrong with it ??? Well today on my way home it did it again!! I’m sorry but how is nothing wrong with it if my car is slowing to a dangerous speed this issue could cost someone their life
Mfg Campaign: 11455738
Recall Date: Mar 8, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 Chevrolet Malibu. The contact stated while driving approximately 40 MPH, she depressed the brake pedal however, the brake failed to engage as needed. The contact stated that additional force was needed to stop the vehicle. While stopped, the vehicle inadvertently started rolling backward. The contact stopped the vehicle and then turned off the vehicle. After restarting the vehicle, the vehicle started shaking and the brake pedal was soft. The brake pedal had to be depressed to the floorboard to stop the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that the brake pads and rotors needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Chevrolet Malibu. The contact stated while driving approximately 40 MPH, she depressed the brake pedal however, the brake failed to engage as needed. The contact stated that additional force was needed to stop the vehicle. While stopped, the vehicle inadvertently started rolling backward. The contact stopped the vehicle and then turned off the vehicle. After restarting the vehicle, the vehicle started shaking and the brake pedal was soft. The brake pedal had to be depressed to the floorboard to stop the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that the brake pads and rotors needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Chevrolet Malibu. The contact stated while driving approximately 40 MPH, she depressed the brake pedal however, the brake failed to engage as needed. The contact stated that additional force was needed to stop the vehicle. While stopped, the vehicle inadvertently started rolling backward. The contact stopped the vehicle and then turned off the vehicle. After restarting the vehicle, the vehicle started shaking and the brake pedal was soft. The brake pedal had to be depressed to the floorboard to stop the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that the brake pads and rotors needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11454989
Recall Date: Mar 3, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
When driving the car it will cut off on it's own, shutting down after the reduce engine power light comes on and it fails to re-start. It happens when you are decreasing speed befor e the auto stop can be engage and come to a complete stop. There are approximately 62,000 miles on the vehicle. This caused a safety issue because it just came to a dead stop in the middle of the street. No warning what so ever. No notice to be able to move to side of the road. The vehicle has not been inspected by anyone. The reduced engine power light comes on when starting up the car however no other symptoms were present prior to this incident happening. There was no warning messages or any symptoms of the problem prior to the failure. This happened March 1, 2022. I contacted Bosak Chevrolet in Hammond, Indiana this morning and they advised it is a known problem however no formal recall has been issued for this serious problem.
Corrective Action:
When driving the car it will cut off on it's own, shutting down after the reduce engine power light comes on and it fails to re-start. It happens when you are decreasing speed befor e the auto stop can be engage and come to a complete stop. There are approximately 62,000 miles on the vehicle. This caused a safety issue because it just came to a dead stop in the middle of the street. No warning what so ever. No notice to be able to move to side of the road. The vehicle has not been inspected by anyone. The reduced engine power light comes on when starting up the car however no other symptoms were present prior to this incident happening. There was no warning messages or any symptoms of the problem prior to the failure. This happened March 1, 2022. I contacted Bosak Chevrolet in Hammond, Indiana this morning and they advised it is a known problem however no formal recall has been issued for this serious problem.
Additional Notes:
When driving the car it will cut off on it's own, shutting down after the reduce engine power light comes on and it fails to re-start. It happens when you are decreasing speed befor e the auto stop can be engage and come to a complete stop. There are approximately 62,000 miles on the vehicle. This caused a safety issue because it just came to a dead stop in the middle of the street. No warning what so ever. No notice to be able to move to side of the road. The vehicle has not been inspected by anyone. The reduced engine power light comes on when starting up the car however no other symptoms were present prior to this incident happening. There was no warning messages or any symptoms of the problem prior to the failure. This happened March 1, 2022. I contacted Bosak Chevrolet in Hammond, Indiana this morning and they advised it is a known problem however no formal recall has been issued for this serious problem.
Mfg Campaign: 11454860
Recall Date: Mar 2, 2022
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