Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212333380
Recall Date: Aug 20, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Malibu vehicles. During servicing, a Passenger Presence System (PPS) may have been installed that was not correctly calibrated to the vehicle's seat type. As a result, the PPS may not properly identify an adult passenger from a child passenger in the front passenger seat, potentially causing the air bag to not deploy when it should, or causing the air bag to deploy when it shouldn't.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18208
Recall Date: Jun 14, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017 Malibu vehicles manufactured on November 10, 2016. The right-hand rear side air bag inflator manifold may have insufficient welds.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16146
Recall Date: Dec 2, 2016
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 CHEVY MALIBU HAS "SHIFT TO PARK" WARNING LIGHT COME ON WHEN THE CAR IS PARKED EVEN WHEN HAS BEEN PUT IN PARK SEVERAL TIMES. THIS LIGHT ONLY COMES ON WHEN STATIONARY AND TRYING TO PARK THE CAR. IF I LEAVE IT LIKE THAT AND TAKE THE KEYS WITH ME, IT HONKS REPEATEDLY.
Corrective Action:
2017 CHEVY MALIBU HAS "SHIFT TO PARK" WARNING LIGHT COME ON WHEN THE CAR IS PARKED EVEN WHEN HAS BEEN PUT IN PARK SEVERAL TIMES. THIS LIGHT ONLY COMES ON WHEN STATIONARY AND TRYING TO PARK THE CAR. IF I LEAVE IT LIKE THAT AND TAKE THE KEYS WITH ME, IT HONKS REPEATEDLY.
Additional Notes:
2017 CHEVY MALIBU HAS "SHIFT TO PARK" WARNING LIGHT COME ON WHEN THE CAR IS PARKED EVEN WHEN HAS BEEN PUT IN PARK SEVERAL TIMES. THIS LIGHT ONLY COMES ON WHEN STATIONARY AND TRYING TO PARK THE CAR. IF I LEAVE IT LIKE THAT AND TAKE THE KEYS WITH ME, IT HONKS REPEATEDLY.
Mfg Campaign: 11222061
Recall Date: Jun 24, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED A 2017 CHEVY MALIBU IN APRIL 2017 WITH 11 MILES. IN LESS THAN A MONTH, THE CAR STARTED HAVING ISSUES. TOOK THE VEHICLE INTO THE DEALERSHIP FOR INSPECTION WITH THE INITIAL PROBLEM BEING THE O2 SENSOR THEY UPDATED THE SOFTWARE AND IT WAS NOTED GM WOULD MONITOR THE CONCERN AND HAS BEEN AN ONGOING ISSUE SINCE. THE PROBLEMS ARE AS FOLLOWS: DASHBOARD GOES BLANK WHILE DRIVING, CODES: P0036, P0037, P0138, P0141, P2097 X3; P2122, P2127, P2138, ACCELERATOR PEDAL REPLACED X3 WITHIN A TWO MONTH TIME FRAME WITH THROTTLE HARNESS BEING REPLACED ON THE THIRD TIME, REDUCED ENGINE POWER TO 20 MPH WHILE DRIVING, SCANNING NOISE COMING FROM ENGINE WHILE VEHICLE IS BOTH IN THE ON/OFF POSITION; STILL HAVE NO EXPLANATION OF THE PROBLEM. THE SOUND WILL SOMETIMES OCCUR BEFORE REDUCED ENGINE POWER. WHILE THE CAR WAS UNDER WARRANTY, THE ISSUES WERE NOT ADDRESSED AND WERE NO LONGER GM'S CONCERN AFTER THE WARRANTY EXPIRED. I FILED A BBB CLAIM TO HELP RESOLVE THE ONGOING PROBLEMS WITH THE VEHICLE. THE BBB AWARDED THE DECISION THAT GM IS TO REPAIR ANY ISSUES WITH THE THROTTLE, ACCELERATOR PEDAL, AND EMISSIONS WITH FOUR ATTEMPTS TO DO SO.
Corrective Action:
I PURCHASED A 2017 CHEVY MALIBU IN APRIL 2017 WITH 11 MILES. IN LESS THAN A MONTH, THE CAR STARTED HAVING ISSUES. TOOK THE VEHICLE INTO THE DEALERSHIP FOR INSPECTION WITH THE INITIAL PROBLEM BEING THE O2 SENSOR THEY UPDATED THE SOFTWARE AND IT WAS NOTED GM WOULD MONITOR THE CONCERN AND HAS BEEN AN ONGOING ISSUE SINCE. THE PROBLEMS ARE AS FOLLOWS: DASHBOARD GOES BLANK WHILE DRIVING, CODES: P0036, P0037, P0138, P0141, P2097 X3; P2122, P2127, P2138, ACCELERATOR PEDAL REPLACED X3 WITHIN A TWO MONTH TIME FRAME WITH THROTTLE HARNESS BEING REPLACED ON THE THIRD TIME, REDUCED ENGINE POWER TO 20 MPH WHILE DRIVING, SCANNING NOISE COMING FROM ENGINE WHILE VEHICLE IS BOTH IN THE ON/OFF POSITION; STILL HAVE NO EXPLANATION OF THE PROBLEM. THE SOUND WILL SOMETIMES OCCUR BEFORE REDUCED ENGINE POWER. WHILE THE CAR WAS UNDER WARRANTY, THE ISSUES WERE NOT ADDRESSED AND WERE NO LONGER GM'S CONCERN AFTER THE WARRANTY EXPIRED. I FILED A BBB CLAIM TO HELP RESOLVE THE ONGOING PROBLEMS WITH THE VEHICLE. THE BBB AWARDED THE DECISION THAT GM IS TO REPAIR ANY ISSUES WITH THE THROTTLE, ACCELERATOR PEDAL, AND EMISSIONS WITH FOUR ATTEMPTS TO DO SO.
Additional Notes:
I PURCHASED A 2017 CHEVY MALIBU IN APRIL 2017 WITH 11 MILES. IN LESS THAN A MONTH, THE CAR STARTED HAVING ISSUES. TOOK THE VEHICLE INTO THE DEALERSHIP FOR INSPECTION WITH THE INITIAL PROBLEM BEING THE O2 SENSOR THEY UPDATED THE SOFTWARE AND IT WAS NOTED GM WOULD MONITOR THE CONCERN AND HAS BEEN AN ONGOING ISSUE SINCE. THE PROBLEMS ARE AS FOLLOWS: DASHBOARD GOES BLANK WHILE DRIVING, CODES: P0036, P0037, P0138, P0141, P2097 X3; P2122, P2127, P2138, ACCELERATOR PEDAL REPLACED X3 WITHIN A TWO MONTH TIME FRAME WITH THROTTLE HARNESS BEING REPLACED ON THE THIRD TIME, REDUCED ENGINE POWER TO 20 MPH WHILE DRIVING, SCANNING NOISE COMING FROM ENGINE WHILE VEHICLE IS BOTH IN THE ON/OFF POSITION; STILL HAVE NO EXPLANATION OF THE PROBLEM. THE SOUND WILL SOMETIMES OCCUR BEFORE REDUCED ENGINE POWER. WHILE THE CAR WAS UNDER WARRANTY, THE ISSUES WERE NOT ADDRESSED AND WERE NO LONGER GM'S CONCERN AFTER THE WARRANTY EXPIRED. I FILED A BBB CLAIM TO HELP RESOLVE THE ONGOING PROBLEMS WITH THE VEHICLE. THE BBB AWARDED THE DECISION THAT GM IS TO REPAIR ANY ISSUES WITH THE THROTTLE, ACCELERATOR PEDAL, AND EMISSIONS WITH FOUR ATTEMPTS TO DO SO.
Mfg Campaign: 11221744
Recall Date: Jun 21, 2019
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I PURCHASED A 2017 CHEVY MALIBU IN APRIL 2017 WITH 11 MILES. IN LESS THAN A MONTH, THE CAR STARTED HAVING ISSUES. TOOK THE VEHICLE INTO THE DEALERSHIP FOR INSPECTION WITH THE INITIAL PROBLEM BEING THE O2 SENSOR THEY UPDATED THE SOFTWARE AND IT WAS NOTED GM WOULD MONITOR THE CONCERN AND HAS BEEN AN ONGOING ISSUE SINCE. THE PROBLEMS ARE AS FOLLOWS: DASHBOARD GOES BLANK WHILE DRIVING, CODES: P0036, P0037, P0138, P0141, P2097 X3; P2122, P2127, P2138, ACCELERATOR PEDAL REPLACED X3 WITHIN A TWO MONTH TIME FRAME WITH THROTTLE HARNESS BEING REPLACED ON THE THIRD TIME, REDUCED ENGINE POWER TO 20 MPH WHILE DRIVING, SCANNING NOISE COMING FROM ENGINE WHILE VEHICLE IS BOTH IN THE ON/OFF POSITION; STILL HAVE NO EXPLANATION OF THE PROBLEM. THE SOUND WILL SOMETIMES OCCUR BEFORE REDUCED ENGINE POWER. WHILE THE CAR WAS UNDER WARRANTY, THE ISSUES WERE NOT ADDRESSED AND WERE NO LONGER GM'S CONCERN AFTER THE WARRANTY EXPIRED. I FILED A BBB CLAIM TO HELP RESOLVE THE ONGOING PROBLEMS WITH THE VEHICLE. THE BBB AWARDED THE DECISION THAT GM IS TO REPAIR ANY ISSUES WITH THE THROTTLE, ACCELERATOR PEDAL, AND EMISSIONS WITH FOUR ATTEMPTS TO DO SO.
Corrective Action:
I PURCHASED A 2017 CHEVY MALIBU IN APRIL 2017 WITH 11 MILES. IN LESS THAN A MONTH, THE CAR STARTED HAVING ISSUES. TOOK THE VEHICLE INTO THE DEALERSHIP FOR INSPECTION WITH THE INITIAL PROBLEM BEING THE O2 SENSOR THEY UPDATED THE SOFTWARE AND IT WAS NOTED GM WOULD MONITOR THE CONCERN AND HAS BEEN AN ONGOING ISSUE SINCE. THE PROBLEMS ARE AS FOLLOWS: DASHBOARD GOES BLANK WHILE DRIVING, CODES: P0036, P0037, P0138, P0141, P2097 X3; P2122, P2127, P2138, ACCELERATOR PEDAL REPLACED X3 WITHIN A TWO MONTH TIME FRAME WITH THROTTLE HARNESS BEING REPLACED ON THE THIRD TIME, REDUCED ENGINE POWER TO 20 MPH WHILE DRIVING, SCANNING NOISE COMING FROM ENGINE WHILE VEHICLE IS BOTH IN THE ON/OFF POSITION; STILL HAVE NO EXPLANATION OF THE PROBLEM. THE SOUND WILL SOMETIMES OCCUR BEFORE REDUCED ENGINE POWER. WHILE THE CAR WAS UNDER WARRANTY, THE ISSUES WERE NOT ADDRESSED AND WERE NO LONGER GM'S CONCERN AFTER THE WARRANTY EXPIRED. I FILED A BBB CLAIM TO HELP RESOLVE THE ONGOING PROBLEMS WITH THE VEHICLE. THE BBB AWARDED THE DECISION THAT GM IS TO REPAIR ANY ISSUES WITH THE THROTTLE, ACCELERATOR PEDAL, AND EMISSIONS WITH FOUR ATTEMPTS TO DO SO.
Additional Notes:
I PURCHASED A 2017 CHEVY MALIBU IN APRIL 2017 WITH 11 MILES. IN LESS THAN A MONTH, THE CAR STARTED HAVING ISSUES. TOOK THE VEHICLE INTO THE DEALERSHIP FOR INSPECTION WITH THE INITIAL PROBLEM BEING THE O2 SENSOR THEY UPDATED THE SOFTWARE AND IT WAS NOTED GM WOULD MONITOR THE CONCERN AND HAS BEEN AN ONGOING ISSUE SINCE. THE PROBLEMS ARE AS FOLLOWS: DASHBOARD GOES BLANK WHILE DRIVING, CODES: P0036, P0037, P0138, P0141, P2097 X3; P2122, P2127, P2138, ACCELERATOR PEDAL REPLACED X3 WITHIN A TWO MONTH TIME FRAME WITH THROTTLE HARNESS BEING REPLACED ON THE THIRD TIME, REDUCED ENGINE POWER TO 20 MPH WHILE DRIVING, SCANNING NOISE COMING FROM ENGINE WHILE VEHICLE IS BOTH IN THE ON/OFF POSITION; STILL HAVE NO EXPLANATION OF THE PROBLEM. THE SOUND WILL SOMETIMES OCCUR BEFORE REDUCED ENGINE POWER. WHILE THE CAR WAS UNDER WARRANTY, THE ISSUES WERE NOT ADDRESSED AND WERE NO LONGER GM'S CONCERN AFTER THE WARRANTY EXPIRED. I FILED A BBB CLAIM TO HELP RESOLVE THE ONGOING PROBLEMS WITH THE VEHICLE. THE BBB AWARDED THE DECISION THAT GM IS TO REPAIR ANY ISSUES WITH THE THROTTLE, ACCELERATOR PEDAL, AND EMISSIONS WITH FOUR ATTEMPTS TO DO SO.
Mfg Campaign: 11221744
Recall Date: Jun 21, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION
Corrective Action:
THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION
Additional Notes:
THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION
Mfg Campaign: 11220976
Recall Date: Jun 18, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION
Corrective Action:
THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION
Additional Notes:
THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION
Mfg Campaign: 11220976
Recall Date: Jun 18, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION
Corrective Action:
THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION
Additional Notes:
THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION
Mfg Campaign: 11220976
Recall Date: Jun 18, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I HAVE A RECURRING EMISSION ISSUE DIAGNOSTIC TEST CODE P2097 GENERAL MOTORS HAS ADMITTING TO NOT KNOWING WHAT IS WRONG WITH MY VEHICLE. I PURCHASED THE VEHICLE BRAND NEW THE EMISSION ISSUE IS ONGOING RECURRING AND MY VEHICLE IS UP FOR STATE INSPECTION FOR WHICH IT WILL NOT PASS, THIS ISSUE BEGAN AT MILE 3007 I'VE OWNED THE CAR FOR LESS THAN 2 YEARS. THE VEHICLE CAME WITHOUT AIR CONDITIONING FOR WHICH IT WAS EQUIPPED THAT ISSUE BEGIN AT MILE 598. I HAVE HAD MULTIPLE SYSTEMS ISSUES. I HAVE LOST MY JOB OVER THIS CAR THIS ISSUE HAS NOT BEEN CORRECTED WITH SEVERAL ATTEMPTS TO REPAIR IT. I WANT GENERAL MOTORS TO REPURCHASE THE VEHICLE WITH NO USAGE BEING CHARGED. THIS HAS BEEN AN ISSUE THAT IS CAUSED MY PERSONAL LIFE AND MY PROFESSIONAL LIFE SEVERE DISTRESS. I LITERALLY HAVE LOST EVERYTHING AFTER HAVING LOST MY JOB OVER THIS DEFECTIVE VEHICLE. THE VEHICLE HAD AN ACCELERATOR PEDAL ASSEMBLY REPLACED WHICH PRIOR TO THAT MY CAR WAS GOING INTO LIMP MODE / SAFE MODE CONSTANTLY. THIS IS AN ISSUE GENERAL MOTORS IS AWARE OF AND HAS CONTINUED TO SELL THIS MODEL VEHICLE WITH ITS KNOWN DEFECTS WHICH IN MY OPINION IS EXTREMELY DANGEROUS GIVEN THE RESULTING CHARACTERISTICS THE CAR DISPLAYS ONCE GOING INTO REDUCED ENGINE POWER / LIMP MODE THIS WOULD OCCUR WHILE DRIVING ON THE HIGHWAY EARLY MORNING LATE NIGHT HOURS I WOULD HAVE TO PULL OVER UNEXPECTEDLY AND SUDDENLY, UNHOOK MY BATTERY TERMINALS AND RESET THE COMPUTER MANUALLY. IT WOULD HAPPEN ON SIDE STREETS, ON MAIN ROADS, SITTING IN RUSH HOUR TRAFFIC, ETC. AT ONE POINT MY CAR BEGAN DISPLAYING CHARACTERISTICS OF LOSING POWER STEERING, ENGAGING THE AUTO STOP/START FUNCTION AND NOT RE-ENGAGING THE VEHICLE UPON ACCELERATION FOR WHICH IT WAS INTENDED. I LOST POWER STEERING IN A TURN ONE TIME AND ALMOST CRASHED IN BROOKLINE MASSACHUSETTS A HEAVILY TRAVELLED PEDESTRIAN AREA
Corrective Action:
I HAVE A RECURRING EMISSION ISSUE DIAGNOSTIC TEST CODE P2097 GENERAL MOTORS HAS ADMITTING TO NOT KNOWING WHAT IS WRONG WITH MY VEHICLE. I PURCHASED THE VEHICLE BRAND NEW THE EMISSION ISSUE IS ONGOING RECURRING AND MY VEHICLE IS UP FOR STATE INSPECTION FOR WHICH IT WILL NOT PASS, THIS ISSUE BEGAN AT MILE 3007 I'VE OWNED THE CAR FOR LESS THAN 2 YEARS. THE VEHICLE CAME WITHOUT AIR CONDITIONING FOR WHICH IT WAS EQUIPPED THAT ISSUE BEGIN AT MILE 598. I HAVE HAD MULTIPLE SYSTEMS ISSUES. I HAVE LOST MY JOB OVER THIS CAR THIS ISSUE HAS NOT BEEN CORRECTED WITH SEVERAL ATTEMPTS TO REPAIR IT. I WANT GENERAL MOTORS TO REPURCHASE THE VEHICLE WITH NO USAGE BEING CHARGED. THIS HAS BEEN AN ISSUE THAT IS CAUSED MY PERSONAL LIFE AND MY PROFESSIONAL LIFE SEVERE DISTRESS. I LITERALLY HAVE LOST EVERYTHING AFTER HAVING LOST MY JOB OVER THIS DEFECTIVE VEHICLE. THE VEHICLE HAD AN ACCELERATOR PEDAL ASSEMBLY REPLACED WHICH PRIOR TO THAT MY CAR WAS GOING INTO LIMP MODE / SAFE MODE CONSTANTLY. THIS IS AN ISSUE GENERAL MOTORS IS AWARE OF AND HAS CONTINUED TO SELL THIS MODEL VEHICLE WITH ITS KNOWN DEFECTS WHICH IN MY OPINION IS EXTREMELY DANGEROUS GIVEN THE RESULTING CHARACTERISTICS THE CAR DISPLAYS ONCE GOING INTO REDUCED ENGINE POWER / LIMP MODE THIS WOULD OCCUR WHILE DRIVING ON THE HIGHWAY EARLY MORNING LATE NIGHT HOURS I WOULD HAVE TO PULL OVER UNEXPECTEDLY AND SUDDENLY, UNHOOK MY BATTERY TERMINALS AND RESET THE COMPUTER MANUALLY. IT WOULD HAPPEN ON SIDE STREETS, ON MAIN ROADS, SITTING IN RUSH HOUR TRAFFIC, ETC. AT ONE POINT MY CAR BEGAN DISPLAYING CHARACTERISTICS OF LOSING POWER STEERING, ENGAGING THE AUTO STOP/START FUNCTION AND NOT RE-ENGAGING THE VEHICLE UPON ACCELERATION FOR WHICH IT WAS INTENDED. I LOST POWER STEERING IN A TURN ONE TIME AND ALMOST CRASHED IN BROOKLINE MASSACHUSETTS A HEAVILY TRAVELLED PEDESTRIAN AREA
Additional Notes:
I HAVE A RECURRING EMISSION ISSUE DIAGNOSTIC TEST CODE P2097 GENERAL MOTORS HAS ADMITTING TO NOT KNOWING WHAT IS WRONG WITH MY VEHICLE. I PURCHASED THE VEHICLE BRAND NEW THE EMISSION ISSUE IS ONGOING RECURRING AND MY VEHICLE IS UP FOR STATE INSPECTION FOR WHICH IT WILL NOT PASS, THIS ISSUE BEGAN AT MILE 3007 I'VE OWNED THE CAR FOR LESS THAN 2 YEARS. THE VEHICLE CAME WITHOUT AIR CONDITIONING FOR WHICH IT WAS EQUIPPED THAT ISSUE BEGIN AT MILE 598. I HAVE HAD MULTIPLE SYSTEMS ISSUES. I HAVE LOST MY JOB OVER THIS CAR THIS ISSUE HAS NOT BEEN CORRECTED WITH SEVERAL ATTEMPTS TO REPAIR IT. I WANT GENERAL MOTORS TO REPURCHASE THE VEHICLE WITH NO USAGE BEING CHARGED. THIS HAS BEEN AN ISSUE THAT IS CAUSED MY PERSONAL LIFE AND MY PROFESSIONAL LIFE SEVERE DISTRESS. I LITERALLY HAVE LOST EVERYTHING AFTER HAVING LOST MY JOB OVER THIS DEFECTIVE VEHICLE. THE VEHICLE HAD AN ACCELERATOR PEDAL ASSEMBLY REPLACED WHICH PRIOR TO THAT MY CAR WAS GOING INTO LIMP MODE / SAFE MODE CONSTANTLY. THIS IS AN ISSUE GENERAL MOTORS IS AWARE OF AND HAS CONTINUED TO SELL THIS MODEL VEHICLE WITH ITS KNOWN DEFECTS WHICH IN MY OPINION IS EXTREMELY DANGEROUS GIVEN THE RESULTING CHARACTERISTICS THE CAR DISPLAYS ONCE GOING INTO REDUCED ENGINE POWER / LIMP MODE THIS WOULD OCCUR WHILE DRIVING ON THE HIGHWAY EARLY MORNING LATE NIGHT HOURS I WOULD HAVE TO PULL OVER UNEXPECTEDLY AND SUDDENLY, UNHOOK MY BATTERY TERMINALS AND RESET THE COMPUTER MANUALLY. IT WOULD HAPPEN ON SIDE STREETS, ON MAIN ROADS, SITTING IN RUSH HOUR TRAFFIC, ETC. AT ONE POINT MY CAR BEGAN DISPLAYING CHARACTERISTICS OF LOSING POWER STEERING, ENGAGING THE AUTO STOP/START FUNCTION AND NOT RE-ENGAGING THE VEHICLE UPON ACCELERATION FOR WHICH IT WAS INTENDED. I LOST POWER STEERING IN A TURN ONE TIME AND ALMOST CRASHED IN BROOKLINE MASSACHUSETTS A HEAVILY TRAVELLED PEDESTRIAN AREA
Mfg Campaign: 11220662
Recall Date: Jun 17, 2019
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I HAVE A RECURRING EMISSION ISSUE DIAGNOSTIC TEST CODE P2097 GENERAL MOTORS HAS ADMITTING TO NOT KNOWING WHAT IS WRONG WITH MY VEHICLE. I PURCHASED THE VEHICLE BRAND NEW THE EMISSION ISSUE IS ONGOING RECURRING AND MY VEHICLE IS UP FOR STATE INSPECTION FOR WHICH IT WILL NOT PASS, THIS ISSUE BEGAN AT MILE 3007 I'VE OWNED THE CAR FOR LESS THAN 2 YEARS. THE VEHICLE CAME WITHOUT AIR CONDITIONING FOR WHICH IT WAS EQUIPPED THAT ISSUE BEGIN AT MILE 598. I HAVE HAD MULTIPLE SYSTEMS ISSUES. I HAVE LOST MY JOB OVER THIS CAR THIS ISSUE HAS NOT BEEN CORRECTED WITH SEVERAL ATTEMPTS TO REPAIR IT. I WANT GENERAL MOTORS TO REPURCHASE THE VEHICLE WITH NO USAGE BEING CHARGED. THIS HAS BEEN AN ISSUE THAT IS CAUSED MY PERSONAL LIFE AND MY PROFESSIONAL LIFE SEVERE DISTRESS. I LITERALLY HAVE LOST EVERYTHING AFTER HAVING LOST MY JOB OVER THIS DEFECTIVE VEHICLE. THE VEHICLE HAD AN ACCELERATOR PEDAL ASSEMBLY REPLACED WHICH PRIOR TO THAT MY CAR WAS GOING INTO LIMP MODE / SAFE MODE CONSTANTLY. THIS IS AN ISSUE GENERAL MOTORS IS AWARE OF AND HAS CONTINUED TO SELL THIS MODEL VEHICLE WITH ITS KNOWN DEFECTS WHICH IN MY OPINION IS EXTREMELY DANGEROUS GIVEN THE RESULTING CHARACTERISTICS THE CAR DISPLAYS ONCE GOING INTO REDUCED ENGINE POWER / LIMP MODE THIS WOULD OCCUR WHILE DRIVING ON THE HIGHWAY EARLY MORNING LATE NIGHT HOURS I WOULD HAVE TO PULL OVER UNEXPECTEDLY AND SUDDENLY, UNHOOK MY BATTERY TERMINALS AND RESET THE COMPUTER MANUALLY. IT WOULD HAPPEN ON SIDE STREETS, ON MAIN ROADS, SITTING IN RUSH HOUR TRAFFIC, ETC. AT ONE POINT MY CAR BEGAN DISPLAYING CHARACTERISTICS OF LOSING POWER STEERING, ENGAGING THE AUTO STOP/START FUNCTION AND NOT RE-ENGAGING THE VEHICLE UPON ACCELERATION FOR WHICH IT WAS INTENDED. I LOST POWER STEERING IN A TURN ONE TIME AND ALMOST CRASHED IN BROOKLINE MASSACHUSETTS A HEAVILY TRAVELLED PEDESTRIAN AREA
Corrective Action:
I HAVE A RECURRING EMISSION ISSUE DIAGNOSTIC TEST CODE P2097 GENERAL MOTORS HAS ADMITTING TO NOT KNOWING WHAT IS WRONG WITH MY VEHICLE. I PURCHASED THE VEHICLE BRAND NEW THE EMISSION ISSUE IS ONGOING RECURRING AND MY VEHICLE IS UP FOR STATE INSPECTION FOR WHICH IT WILL NOT PASS, THIS ISSUE BEGAN AT MILE 3007 I'VE OWNED THE CAR FOR LESS THAN 2 YEARS. THE VEHICLE CAME WITHOUT AIR CONDITIONING FOR WHICH IT WAS EQUIPPED THAT ISSUE BEGIN AT MILE 598. I HAVE HAD MULTIPLE SYSTEMS ISSUES. I HAVE LOST MY JOB OVER THIS CAR THIS ISSUE HAS NOT BEEN CORRECTED WITH SEVERAL ATTEMPTS TO REPAIR IT. I WANT GENERAL MOTORS TO REPURCHASE THE VEHICLE WITH NO USAGE BEING CHARGED. THIS HAS BEEN AN ISSUE THAT IS CAUSED MY PERSONAL LIFE AND MY PROFESSIONAL LIFE SEVERE DISTRESS. I LITERALLY HAVE LOST EVERYTHING AFTER HAVING LOST MY JOB OVER THIS DEFECTIVE VEHICLE. THE VEHICLE HAD AN ACCELERATOR PEDAL ASSEMBLY REPLACED WHICH PRIOR TO THAT MY CAR WAS GOING INTO LIMP MODE / SAFE MODE CONSTANTLY. THIS IS AN ISSUE GENERAL MOTORS IS AWARE OF AND HAS CONTINUED TO SELL THIS MODEL VEHICLE WITH ITS KNOWN DEFECTS WHICH IN MY OPINION IS EXTREMELY DANGEROUS GIVEN THE RESULTING CHARACTERISTICS THE CAR DISPLAYS ONCE GOING INTO REDUCED ENGINE POWER / LIMP MODE THIS WOULD OCCUR WHILE DRIVING ON THE HIGHWAY EARLY MORNING LATE NIGHT HOURS I WOULD HAVE TO PULL OVER UNEXPECTEDLY AND SUDDENLY, UNHOOK MY BATTERY TERMINALS AND RESET THE COMPUTER MANUALLY. IT WOULD HAPPEN ON SIDE STREETS, ON MAIN ROADS, SITTING IN RUSH HOUR TRAFFIC, ETC. AT ONE POINT MY CAR BEGAN DISPLAYING CHARACTERISTICS OF LOSING POWER STEERING, ENGAGING THE AUTO STOP/START FUNCTION AND NOT RE-ENGAGING THE VEHICLE UPON ACCELERATION FOR WHICH IT WAS INTENDED. I LOST POWER STEERING IN A TURN ONE TIME AND ALMOST CRASHED IN BROOKLINE MASSACHUSETTS A HEAVILY TRAVELLED PEDESTRIAN AREA
Additional Notes:
I HAVE A RECURRING EMISSION ISSUE DIAGNOSTIC TEST CODE P2097 GENERAL MOTORS HAS ADMITTING TO NOT KNOWING WHAT IS WRONG WITH MY VEHICLE. I PURCHASED THE VEHICLE BRAND NEW THE EMISSION ISSUE IS ONGOING RECURRING AND MY VEHICLE IS UP FOR STATE INSPECTION FOR WHICH IT WILL NOT PASS, THIS ISSUE BEGAN AT MILE 3007 I'VE OWNED THE CAR FOR LESS THAN 2 YEARS. THE VEHICLE CAME WITHOUT AIR CONDITIONING FOR WHICH IT WAS EQUIPPED THAT ISSUE BEGIN AT MILE 598. I HAVE HAD MULTIPLE SYSTEMS ISSUES. I HAVE LOST MY JOB OVER THIS CAR THIS ISSUE HAS NOT BEEN CORRECTED WITH SEVERAL ATTEMPTS TO REPAIR IT. I WANT GENERAL MOTORS TO REPURCHASE THE VEHICLE WITH NO USAGE BEING CHARGED. THIS HAS BEEN AN ISSUE THAT IS CAUSED MY PERSONAL LIFE AND MY PROFESSIONAL LIFE SEVERE DISTRESS. I LITERALLY HAVE LOST EVERYTHING AFTER HAVING LOST MY JOB OVER THIS DEFECTIVE VEHICLE. THE VEHICLE HAD AN ACCELERATOR PEDAL ASSEMBLY REPLACED WHICH PRIOR TO THAT MY CAR WAS GOING INTO LIMP MODE / SAFE MODE CONSTANTLY. THIS IS AN ISSUE GENERAL MOTORS IS AWARE OF AND HAS CONTINUED TO SELL THIS MODEL VEHICLE WITH ITS KNOWN DEFECTS WHICH IN MY OPINION IS EXTREMELY DANGEROUS GIVEN THE RESULTING CHARACTERISTICS THE CAR DISPLAYS ONCE GOING INTO REDUCED ENGINE POWER / LIMP MODE THIS WOULD OCCUR WHILE DRIVING ON THE HIGHWAY EARLY MORNING LATE NIGHT HOURS I WOULD HAVE TO PULL OVER UNEXPECTEDLY AND SUDDENLY, UNHOOK MY BATTERY TERMINALS AND RESET THE COMPUTER MANUALLY. IT WOULD HAPPEN ON SIDE STREETS, ON MAIN ROADS, SITTING IN RUSH HOUR TRAFFIC, ETC. AT ONE POINT MY CAR BEGAN DISPLAYING CHARACTERISTICS OF LOSING POWER STEERING, ENGAGING THE AUTO STOP/START FUNCTION AND NOT RE-ENGAGING THE VEHICLE UPON ACCELERATION FOR WHICH IT WAS INTENDED. I LOST POWER STEERING IN A TURN ONE TIME AND ALMOST CRASHED IN BROOKLINE MASSACHUSETTS A HEAVILY TRAVELLED PEDESTRIAN AREA
Mfg Campaign: 11220662
Recall Date: Jun 17, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE A RECURRING EMISSION ISSUE DIAGNOSTIC TEST CODE P2097 GENERAL MOTORS HAS ADMITTING TO NOT KNOWING WHAT IS WRONG WITH MY VEHICLE. I PURCHASED THE VEHICLE BRAND NEW THE EMISSION ISSUE IS ONGOING RECURRING AND MY VEHICLE IS UP FOR STATE INSPECTION FOR WHICH IT WILL NOT PASS, THIS ISSUE BEGAN AT MILE 3007 I'VE OWNED THE CAR FOR LESS THAN 2 YEARS. THE VEHICLE CAME WITHOUT AIR CONDITIONING FOR WHICH IT WAS EQUIPPED THAT ISSUE BEGIN AT MILE 598. I HAVE HAD MULTIPLE SYSTEMS ISSUES. I HAVE LOST MY JOB OVER THIS CAR THIS ISSUE HAS NOT BEEN CORRECTED WITH SEVERAL ATTEMPTS TO REPAIR IT. I WANT GENERAL MOTORS TO REPURCHASE THE VEHICLE WITH NO USAGE BEING CHARGED. THIS HAS BEEN AN ISSUE THAT IS CAUSED MY PERSONAL LIFE AND MY PROFESSIONAL LIFE SEVERE DISTRESS. I LITERALLY HAVE LOST EVERYTHING AFTER HAVING LOST MY JOB OVER THIS DEFECTIVE VEHICLE. THE VEHICLE HAD AN ACCELERATOR PEDAL ASSEMBLY REPLACED WHICH PRIOR TO THAT MY CAR WAS GOING INTO LIMP MODE / SAFE MODE CONSTANTLY. THIS IS AN ISSUE GENERAL MOTORS IS AWARE OF AND HAS CONTINUED TO SELL THIS MODEL VEHICLE WITH ITS KNOWN DEFECTS WHICH IN MY OPINION IS EXTREMELY DANGEROUS GIVEN THE RESULTING CHARACTERISTICS THE CAR DISPLAYS ONCE GOING INTO REDUCED ENGINE POWER / LIMP MODE THIS WOULD OCCUR WHILE DRIVING ON THE HIGHWAY EARLY MORNING LATE NIGHT HOURS I WOULD HAVE TO PULL OVER UNEXPECTEDLY AND SUDDENLY, UNHOOK MY BATTERY TERMINALS AND RESET THE COMPUTER MANUALLY. IT WOULD HAPPEN ON SIDE STREETS, ON MAIN ROADS, SITTING IN RUSH HOUR TRAFFIC, ETC. AT ONE POINT MY CAR BEGAN DISPLAYING CHARACTERISTICS OF LOSING POWER STEERING, ENGAGING THE AUTO STOP/START FUNCTION AND NOT RE-ENGAGING THE VEHICLE UPON ACCELERATION FOR WHICH IT WAS INTENDED. I LOST POWER STEERING IN A TURN ONE TIME AND ALMOST CRASHED IN BROOKLINE MASSACHUSETTS A HEAVILY TRAVELLED PEDESTRIAN AREA
Corrective Action:
I HAVE A RECURRING EMISSION ISSUE DIAGNOSTIC TEST CODE P2097 GENERAL MOTORS HAS ADMITTING TO NOT KNOWING WHAT IS WRONG WITH MY VEHICLE. I PURCHASED THE VEHICLE BRAND NEW THE EMISSION ISSUE IS ONGOING RECURRING AND MY VEHICLE IS UP FOR STATE INSPECTION FOR WHICH IT WILL NOT PASS, THIS ISSUE BEGAN AT MILE 3007 I'VE OWNED THE CAR FOR LESS THAN 2 YEARS. THE VEHICLE CAME WITHOUT AIR CONDITIONING FOR WHICH IT WAS EQUIPPED THAT ISSUE BEGIN AT MILE 598. I HAVE HAD MULTIPLE SYSTEMS ISSUES. I HAVE LOST MY JOB OVER THIS CAR THIS ISSUE HAS NOT BEEN CORRECTED WITH SEVERAL ATTEMPTS TO REPAIR IT. I WANT GENERAL MOTORS TO REPURCHASE THE VEHICLE WITH NO USAGE BEING CHARGED. THIS HAS BEEN AN ISSUE THAT IS CAUSED MY PERSONAL LIFE AND MY PROFESSIONAL LIFE SEVERE DISTRESS. I LITERALLY HAVE LOST EVERYTHING AFTER HAVING LOST MY JOB OVER THIS DEFECTIVE VEHICLE. THE VEHICLE HAD AN ACCELERATOR PEDAL ASSEMBLY REPLACED WHICH PRIOR TO THAT MY CAR WAS GOING INTO LIMP MODE / SAFE MODE CONSTANTLY. THIS IS AN ISSUE GENERAL MOTORS IS AWARE OF AND HAS CONTINUED TO SELL THIS MODEL VEHICLE WITH ITS KNOWN DEFECTS WHICH IN MY OPINION IS EXTREMELY DANGEROUS GIVEN THE RESULTING CHARACTERISTICS THE CAR DISPLAYS ONCE GOING INTO REDUCED ENGINE POWER / LIMP MODE THIS WOULD OCCUR WHILE DRIVING ON THE HIGHWAY EARLY MORNING LATE NIGHT HOURS I WOULD HAVE TO PULL OVER UNEXPECTEDLY AND SUDDENLY, UNHOOK MY BATTERY TERMINALS AND RESET THE COMPUTER MANUALLY. IT WOULD HAPPEN ON SIDE STREETS, ON MAIN ROADS, SITTING IN RUSH HOUR TRAFFIC, ETC. AT ONE POINT MY CAR BEGAN DISPLAYING CHARACTERISTICS OF LOSING POWER STEERING, ENGAGING THE AUTO STOP/START FUNCTION AND NOT RE-ENGAGING THE VEHICLE UPON ACCELERATION FOR WHICH IT WAS INTENDED. I LOST POWER STEERING IN A TURN ONE TIME AND ALMOST CRASHED IN BROOKLINE MASSACHUSETTS A HEAVILY TRAVELLED PEDESTRIAN AREA
Additional Notes:
I HAVE A RECURRING EMISSION ISSUE DIAGNOSTIC TEST CODE P2097 GENERAL MOTORS HAS ADMITTING TO NOT KNOWING WHAT IS WRONG WITH MY VEHICLE. I PURCHASED THE VEHICLE BRAND NEW THE EMISSION ISSUE IS ONGOING RECURRING AND MY VEHICLE IS UP FOR STATE INSPECTION FOR WHICH IT WILL NOT PASS, THIS ISSUE BEGAN AT MILE 3007 I'VE OWNED THE CAR FOR LESS THAN 2 YEARS. THE VEHICLE CAME WITHOUT AIR CONDITIONING FOR WHICH IT WAS EQUIPPED THAT ISSUE BEGIN AT MILE 598. I HAVE HAD MULTIPLE SYSTEMS ISSUES. I HAVE LOST MY JOB OVER THIS CAR THIS ISSUE HAS NOT BEEN CORRECTED WITH SEVERAL ATTEMPTS TO REPAIR IT. I WANT GENERAL MOTORS TO REPURCHASE THE VEHICLE WITH NO USAGE BEING CHARGED. THIS HAS BEEN AN ISSUE THAT IS CAUSED MY PERSONAL LIFE AND MY PROFESSIONAL LIFE SEVERE DISTRESS. I LITERALLY HAVE LOST EVERYTHING AFTER HAVING LOST MY JOB OVER THIS DEFECTIVE VEHICLE. THE VEHICLE HAD AN ACCELERATOR PEDAL ASSEMBLY REPLACED WHICH PRIOR TO THAT MY CAR WAS GOING INTO LIMP MODE / SAFE MODE CONSTANTLY. THIS IS AN ISSUE GENERAL MOTORS IS AWARE OF AND HAS CONTINUED TO SELL THIS MODEL VEHICLE WITH ITS KNOWN DEFECTS WHICH IN MY OPINION IS EXTREMELY DANGEROUS GIVEN THE RESULTING CHARACTERISTICS THE CAR DISPLAYS ONCE GOING INTO REDUCED ENGINE POWER / LIMP MODE THIS WOULD OCCUR WHILE DRIVING ON THE HIGHWAY EARLY MORNING LATE NIGHT HOURS I WOULD HAVE TO PULL OVER UNEXPECTEDLY AND SUDDENLY, UNHOOK MY BATTERY TERMINALS AND RESET THE COMPUTER MANUALLY. IT WOULD HAPPEN ON SIDE STREETS, ON MAIN ROADS, SITTING IN RUSH HOUR TRAFFIC, ETC. AT ONE POINT MY CAR BEGAN DISPLAYING CHARACTERISTICS OF LOSING POWER STEERING, ENGAGING THE AUTO STOP/START FUNCTION AND NOT RE-ENGAGING THE VEHICLE UPON ACCELERATION FOR WHICH IT WAS INTENDED. I LOST POWER STEERING IN A TURN ONE TIME AND ALMOST CRASHED IN BROOKLINE MASSACHUSETTS A HEAVILY TRAVELLED PEDESTRIAN AREA
Mfg Campaign: 11220662
Recall Date: Jun 17, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT STATED THAT THE ACCELERATOR PEDAL MALFUNCTIONED AND WAS REPAIRED TWICE. IN ADDITION, THE VEHICLE STALLED AND THE TRANSMISSION WAS REPAIRED THREE TIMES. BIGGERS CHEVROLET (1385 E CHICAGO ST, ELGIN, IL 60120, (847) 742-9000) MADE THE REPAIRS UNDER WARRANTY. THE ACCELERATOR PEDAL FAILURE RECURRED AND THE VEHICLE WAS CURRENTLY BACK AT THE DEALER. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER [XXX]. THE CONTACT WAS INFORMED THAT A SENIOR ADVISER FROM THE MANUFACTURER WOULD CALL BACK WITHIN TWO DAYS. THE FAILURE MILEAGE WAS 50,522.*BF *TR *TR *AS CONSUMER STATED THE ENGINE LIGHT HAS BEEN FIXED MULTIPLE TIMES AND TRANSMISSION. THE ACCELERATOR HAS BEEN REPLACED 4 TIMES AS WELL. DOOR PANELS CAME OFF, CARPET CAME UP, TRIM BY REAR SHAFT CAME UP. THE CAR WAS SURRENDERED TO JERRY BIGGERS. HISTORY LISTING REFERENCE #XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT STATED THAT THE ACCELERATOR PEDAL MALFUNCTIONED AND WAS REPAIRED TWICE. IN ADDITION, THE VEHICLE STALLED AND THE TRANSMISSION WAS REPAIRED THREE TIMES. BIGGERS CHEVROLET (1385 E CHICAGO ST, ELGIN, IL 60120, (847) 742-9000) MADE THE REPAIRS UNDER WARRANTY. THE ACCELERATOR PEDAL FAILURE RECURRED AND THE VEHICLE WAS CURRENTLY BACK AT THE DEALER. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER [XXX]. THE CONTACT WAS INFORMED THAT A SENIOR ADVISER FROM THE MANUFACTURER WOULD CALL BACK WITHIN TWO DAYS. THE FAILURE MILEAGE WAS 50,522.*BF *TR *TR *AS CONSUMER STATED THE ENGINE LIGHT HAS BEEN FIXED MULTIPLE TIMES AND TRANSMISSION. THE ACCELERATOR HAS BEEN REPLACED 4 TIMES AS WELL. DOOR PANELS CAME OFF, CARPET CAME UP, TRIM BY REAR SHAFT CAME UP. THE CAR WAS SURRENDERED TO JERRY BIGGERS. HISTORY LISTING REFERENCE #XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT STATED THAT THE ACCELERATOR PEDAL MALFUNCTIONED AND WAS REPAIRED TWICE. IN ADDITION, THE VEHICLE STALLED AND THE TRANSMISSION WAS REPAIRED THREE TIMES. BIGGERS CHEVROLET (1385 E CHICAGO ST, ELGIN, IL 60120, (847) 742-9000) MADE THE REPAIRS UNDER WARRANTY. THE ACCELERATOR PEDAL FAILURE RECURRED AND THE VEHICLE WAS CURRENTLY BACK AT THE DEALER. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER [XXX]. THE CONTACT WAS INFORMED THAT A SENIOR ADVISER FROM THE MANUFACTURER WOULD CALL BACK WITHIN TWO DAYS. THE FAILURE MILEAGE WAS 50,522.*BF *TR *TR *AS CONSUMER STATED THE ENGINE LIGHT HAS BEEN FIXED MULTIPLE TIMES AND TRANSMISSION. THE ACCELERATOR HAS BEEN REPLACED 4 TIMES AS WELL. DOOR PANELS CAME OFF, CARPET CAME UP, TRIM BY REAR SHAFT CAME UP. THE CAR WAS SURRENDERED TO JERRY BIGGERS. HISTORY LISTING REFERENCE #XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Mfg Campaign: 11218929
Recall Date: Jun 10, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT STATED THAT THE ACCELERATOR PEDAL MALFUNCTIONED AND WAS REPAIRED TWICE. IN ADDITION, THE VEHICLE STALLED AND THE TRANSMISSION WAS REPAIRED THREE TIMES. BIGGERS CHEVROLET (1385 E CHICAGO ST, ELGIN, IL 60120, (847) 742-9000) MADE THE REPAIRS UNDER WARRANTY. THE ACCELERATOR PEDAL FAILURE RECURRED AND THE VEHICLE WAS CURRENTLY BACK AT THE DEALER. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER [XXX]. THE CONTACT WAS INFORMED THAT A SENIOR ADVISER FROM THE MANUFACTURER WOULD CALL BACK WITHIN TWO DAYS. THE FAILURE MILEAGE WAS 50,522.*BF *TR *TR *AS CONSUMER STATED THE ENGINE LIGHT HAS BEEN FIXED MULTIPLE TIMES AND TRANSMISSION. THE ACCELERATOR HAS BEEN REPLACED 4 TIMES AS WELL. DOOR PANELS CAME OFF, CARPET CAME UP, TRIM BY REAR SHAFT CAME UP. THE CAR WAS SURRENDERED TO JERRY BIGGERS. HISTORY LISTING REFERENCE #XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT STATED THAT THE ACCELERATOR PEDAL MALFUNCTIONED AND WAS REPAIRED TWICE. IN ADDITION, THE VEHICLE STALLED AND THE TRANSMISSION WAS REPAIRED THREE TIMES. BIGGERS CHEVROLET (1385 E CHICAGO ST, ELGIN, IL 60120, (847) 742-9000) MADE THE REPAIRS UNDER WARRANTY. THE ACCELERATOR PEDAL FAILURE RECURRED AND THE VEHICLE WAS CURRENTLY BACK AT THE DEALER. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER [XXX]. THE CONTACT WAS INFORMED THAT A SENIOR ADVISER FROM THE MANUFACTURER WOULD CALL BACK WITHIN TWO DAYS. THE FAILURE MILEAGE WAS 50,522.*BF *TR *TR *AS CONSUMER STATED THE ENGINE LIGHT HAS BEEN FIXED MULTIPLE TIMES AND TRANSMISSION. THE ACCELERATOR HAS BEEN REPLACED 4 TIMES AS WELL. DOOR PANELS CAME OFF, CARPET CAME UP, TRIM BY REAR SHAFT CAME UP. THE CAR WAS SURRENDERED TO JERRY BIGGERS. HISTORY LISTING REFERENCE #XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT STATED THAT THE ACCELERATOR PEDAL MALFUNCTIONED AND WAS REPAIRED TWICE. IN ADDITION, THE VEHICLE STALLED AND THE TRANSMISSION WAS REPAIRED THREE TIMES. BIGGERS CHEVROLET (1385 E CHICAGO ST, ELGIN, IL 60120, (847) 742-9000) MADE THE REPAIRS UNDER WARRANTY. THE ACCELERATOR PEDAL FAILURE RECURRED AND THE VEHICLE WAS CURRENTLY BACK AT THE DEALER. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER [XXX]. THE CONTACT WAS INFORMED THAT A SENIOR ADVISER FROM THE MANUFACTURER WOULD CALL BACK WITHIN TWO DAYS. THE FAILURE MILEAGE WAS 50,522.*BF *TR *TR *AS CONSUMER STATED THE ENGINE LIGHT HAS BEEN FIXED MULTIPLE TIMES AND TRANSMISSION. THE ACCELERATOR HAS BEEN REPLACED 4 TIMES AS WELL. DOOR PANELS CAME OFF, CARPET CAME UP, TRIM BY REAR SHAFT CAME UP. THE CAR WAS SURRENDERED TO JERRY BIGGERS. HISTORY LISTING REFERENCE #XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Mfg Campaign: 11218929
Recall Date: Jun 10, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CARPET CUT TOO SHORT COMING ALL APART IN FRONT FLOOR BOARD AND NEAR DOORS
Corrective Action:
CARPET CUT TOO SHORT COMING ALL APART IN FRONT FLOOR BOARD AND NEAR DOORS
Additional Notes:
CARPET CUT TOO SHORT COMING ALL APART IN FRONT FLOOR BOARD AND NEAR DOORS
Mfg Campaign: 11219086
Recall Date: Jun 10, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING IT WILL UNEXPECTEDLY POPS UP A MESSAGE SAYING POWER ENGINE REDUCED. THIS IS VERY DANGEROUS AND COULD GET YOU INTO AN ACCIDENT. LESS THAN A YEAR AFTER I PURCHASED THIS NEW VEHICLE IT HAPPENED THEN AGAIN NOT EVEN ONE YEAR AFTER THEY HAVE SUPPOSEDLY FIXED IT
Corrective Action:
WHILE DRIVING IT WILL UNEXPECTEDLY POPS UP A MESSAGE SAYING POWER ENGINE REDUCED. THIS IS VERY DANGEROUS AND COULD GET YOU INTO AN ACCIDENT. LESS THAN A YEAR AFTER I PURCHASED THIS NEW VEHICLE IT HAPPENED THEN AGAIN NOT EVEN ONE YEAR AFTER THEY HAVE SUPPOSEDLY FIXED IT
Additional Notes:
WHILE DRIVING IT WILL UNEXPECTEDLY POPS UP A MESSAGE SAYING POWER ENGINE REDUCED. THIS IS VERY DANGEROUS AND COULD GET YOU INTO AN ACCIDENT. LESS THAN A YEAR AFTER I PURCHASED THIS NEW VEHICLE IT HAPPENED THEN AGAIN NOT EVEN ONE YEAR AFTER THEY HAVE SUPPOSEDLY FIXED IT
Mfg Campaign: 11218616
Recall Date: Jun 8, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BOUGHT THE CAR IN 2017 WITH 22K MILES ON IT, AND NOW A YEAR AND A HALF LATER WITH 60K MILES ON IT THERE ARE METAL SHAVINGS IN THE TRANSMISSION AND I HAVE TO GET IT EITHER COMPLETELY REBUILT OR REPLACED. IT HAS BEEN HAVING ISSUES WITH THE TRANSMISSION SINCE I BOUGHT IT, BUT EVERY SHOP I TOOK IT TO TOLD ME NOT TO WORRY BECAUSE 'ALL CARS SKIP LIKE THIS'. THE CAR SKIPS VERY BADLY (MORE SO IN THE LAST MONTH OF MAY 2019), RPMS STAY AT 3500 IF I AM GOING ABOVE 50 MPH, SHIFTS VERY HARD OR NOT AT ALL UNTIL I PRESS MY BRAKES. ALL OF THIS OCCURS WHILE DRIVING. WHEN IN PARK, IT OCCASIONALLY IDLES AROUND 1-2 RPMS AND MAKES A VERY LOUD NOISE.
Corrective Action:
BOUGHT THE CAR IN 2017 WITH 22K MILES ON IT, AND NOW A YEAR AND A HALF LATER WITH 60K MILES ON IT THERE ARE METAL SHAVINGS IN THE TRANSMISSION AND I HAVE TO GET IT EITHER COMPLETELY REBUILT OR REPLACED. IT HAS BEEN HAVING ISSUES WITH THE TRANSMISSION SINCE I BOUGHT IT, BUT EVERY SHOP I TOOK IT TO TOLD ME NOT TO WORRY BECAUSE 'ALL CARS SKIP LIKE THIS'. THE CAR SKIPS VERY BADLY (MORE SO IN THE LAST MONTH OF MAY 2019), RPMS STAY AT 3500 IF I AM GOING ABOVE 50 MPH, SHIFTS VERY HARD OR NOT AT ALL UNTIL I PRESS MY BRAKES. ALL OF THIS OCCURS WHILE DRIVING. WHEN IN PARK, IT OCCASIONALLY IDLES AROUND 1-2 RPMS AND MAKES A VERY LOUD NOISE.
Additional Notes:
BOUGHT THE CAR IN 2017 WITH 22K MILES ON IT, AND NOW A YEAR AND A HALF LATER WITH 60K MILES ON IT THERE ARE METAL SHAVINGS IN THE TRANSMISSION AND I HAVE TO GET IT EITHER COMPLETELY REBUILT OR REPLACED. IT HAS BEEN HAVING ISSUES WITH THE TRANSMISSION SINCE I BOUGHT IT, BUT EVERY SHOP I TOOK IT TO TOLD ME NOT TO WORRY BECAUSE 'ALL CARS SKIP LIKE THIS'. THE CAR SKIPS VERY BADLY (MORE SO IN THE LAST MONTH OF MAY 2019), RPMS STAY AT 3500 IF I AM GOING ABOVE 50 MPH, SHIFTS VERY HARD OR NOT AT ALL UNTIL I PRESS MY BRAKES. ALL OF THIS OCCURS WHILE DRIVING. WHEN IN PARK, IT OCCASIONALLY IDLES AROUND 1-2 RPMS AND MAKES A VERY LOUD NOISE.
Mfg Campaign: 11218436
Recall Date: Jun 7, 2019
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT NOTICED WATER ENTERING THE VEHICLE AND THE INTERIOR OF THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET NORTHPOINT (2175 MANSELL RD, ALPHARETTA, GA 30009, (678) 601-2485) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE VEHICLE FROM THE REAR TAIL LIGHTS AND THE DOME LIGHT INSIDE THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE MOISTURE CAUSED THE WINDOWS TO FOG. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET NORTHPOINT, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. IN ADDITION, THE GEAR SHIFTER FAILED TO ENGAGE IN PARK AND THE CONTACT HAD TO FORCE THE SHIFTER INTO PARK. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE GEAR SHIFTER. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN REPLACED THE INSTRUMENT CLUSTER WITH A 2018 PART THAT WAS NOT COMPATIBLE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 145,300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT NOTICED WATER ENTERING THE VEHICLE AND THE INTERIOR OF THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET NORTHPOINT (2175 MANSELL RD, ALPHARETTA, GA 30009, (678) 601-2485) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE VEHICLE FROM THE REAR TAIL LIGHTS AND THE DOME LIGHT INSIDE THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE MOISTURE CAUSED THE WINDOWS TO FOG. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET NORTHPOINT, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. IN ADDITION, THE GEAR SHIFTER FAILED TO ENGAGE IN PARK AND THE CONTACT HAD TO FORCE THE SHIFTER INTO PARK. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE GEAR SHIFTER. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN REPLACED THE INSTRUMENT CLUSTER WITH A 2018 PART THAT WAS NOT COMPATIBLE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 145,300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT NOTICED WATER ENTERING THE VEHICLE AND THE INTERIOR OF THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET NORTHPOINT (2175 MANSELL RD, ALPHARETTA, GA 30009, (678) 601-2485) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE VEHICLE FROM THE REAR TAIL LIGHTS AND THE DOME LIGHT INSIDE THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE MOISTURE CAUSED THE WINDOWS TO FOG. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET NORTHPOINT, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. IN ADDITION, THE GEAR SHIFTER FAILED TO ENGAGE IN PARK AND THE CONTACT HAD TO FORCE THE SHIFTER INTO PARK. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE GEAR SHIFTER. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN REPLACED THE INSTRUMENT CLUSTER WITH A 2018 PART THAT WAS NOT COMPATIBLE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 145,300.
Mfg Campaign: 11218314
Recall Date: Jun 6, 2019
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT NOTICED WATER ENTERING THE VEHICLE AND THE INTERIOR OF THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET NORTHPOINT (2175 MANSELL RD, ALPHARETTA, GA 30009, (678) 601-2485) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE VEHICLE FROM THE REAR TAIL LIGHTS AND THE DOME LIGHT INSIDE THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE MOISTURE CAUSED THE WINDOWS TO FOG. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET NORTHPOINT, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. IN ADDITION, THE GEAR SHIFTER FAILED TO ENGAGE IN PARK AND THE CONTACT HAD TO FORCE THE SHIFTER INTO PARK. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE GEAR SHIFTER. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN REPLACED THE INSTRUMENT CLUSTER WITH A 2018 PART THAT WAS NOT COMPATIBLE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 145,300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT NOTICED WATER ENTERING THE VEHICLE AND THE INTERIOR OF THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET NORTHPOINT (2175 MANSELL RD, ALPHARETTA, GA 30009, (678) 601-2485) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE VEHICLE FROM THE REAR TAIL LIGHTS AND THE DOME LIGHT INSIDE THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE MOISTURE CAUSED THE WINDOWS TO FOG. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET NORTHPOINT, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. IN ADDITION, THE GEAR SHIFTER FAILED TO ENGAGE IN PARK AND THE CONTACT HAD TO FORCE THE SHIFTER INTO PARK. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE GEAR SHIFTER. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN REPLACED THE INSTRUMENT CLUSTER WITH A 2018 PART THAT WAS NOT COMPATIBLE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 145,300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT NOTICED WATER ENTERING THE VEHICLE AND THE INTERIOR OF THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET NORTHPOINT (2175 MANSELL RD, ALPHARETTA, GA 30009, (678) 601-2485) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE VEHICLE FROM THE REAR TAIL LIGHTS AND THE DOME LIGHT INSIDE THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE MOISTURE CAUSED THE WINDOWS TO FOG. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET NORTHPOINT, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. IN ADDITION, THE GEAR SHIFTER FAILED TO ENGAGE IN PARK AND THE CONTACT HAD TO FORCE THE SHIFTER INTO PARK. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE GEAR SHIFTER. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN REPLACED THE INSTRUMENT CLUSTER WITH A 2018 PART THAT WAS NOT COMPATIBLE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 145,300.
Mfg Campaign: 11218314
Recall Date: Jun 6, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT NOTICED WATER ENTERING THE VEHICLE AND THE INTERIOR OF THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET NORTHPOINT (2175 MANSELL RD, ALPHARETTA, GA 30009, (678) 601-2485) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE VEHICLE FROM THE REAR TAIL LIGHTS AND THE DOME LIGHT INSIDE THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE MOISTURE CAUSED THE WINDOWS TO FOG. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET NORTHPOINT, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. IN ADDITION, THE GEAR SHIFTER FAILED TO ENGAGE IN PARK AND THE CONTACT HAD TO FORCE THE SHIFTER INTO PARK. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE GEAR SHIFTER. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN REPLACED THE INSTRUMENT CLUSTER WITH A 2018 PART THAT WAS NOT COMPATIBLE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 145,300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT NOTICED WATER ENTERING THE VEHICLE AND THE INTERIOR OF THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET NORTHPOINT (2175 MANSELL RD, ALPHARETTA, GA 30009, (678) 601-2485) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE VEHICLE FROM THE REAR TAIL LIGHTS AND THE DOME LIGHT INSIDE THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE MOISTURE CAUSED THE WINDOWS TO FOG. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET NORTHPOINT, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. IN ADDITION, THE GEAR SHIFTER FAILED TO ENGAGE IN PARK AND THE CONTACT HAD TO FORCE THE SHIFTER INTO PARK. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE GEAR SHIFTER. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN REPLACED THE INSTRUMENT CLUSTER WITH A 2018 PART THAT WAS NOT COMPATIBLE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 145,300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT NOTICED WATER ENTERING THE VEHICLE AND THE INTERIOR OF THE VEHICLE WAS WET. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET NORTHPOINT (2175 MANSELL RD, ALPHARETTA, GA 30009, (678) 601-2485) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE VEHICLE FROM THE REAR TAIL LIGHTS AND THE DOME LIGHT INSIDE THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE MOISTURE CAUSED THE WINDOWS TO FOG. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET NORTHPOINT, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. IN ADDITION, THE GEAR SHIFTER FAILED TO ENGAGE IN PARK AND THE CONTACT HAD TO FORCE THE SHIFTER INTO PARK. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE GEAR SHIFTER. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN REPLACED THE INSTRUMENT CLUSTER WITH A 2018 PART THAT WAS NOT COMPATIBLE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 145,300.
Mfg Campaign: 11218314
Recall Date: Jun 6, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
INTERMITTENT ISSUE WHILE DRIVING AT HIGHWAY SPEEDS (70MPH) CAR WILL POP UP SERVICE STABILITRAK ERROR MESSAGE ON FRONT DISPLAY, THE TRACTION CONTROL LIGHT WILL ILLUMINATE, WHILE CEL BEGINS FLASHING. AT THIS TIME, CAR WILL LOSE POWER AND SPEED WILL BEGIN TO FALL. CONTINUING TO DEPRESS ACCELERATOR IN AN ATTEMPT TO MAINTAIN SPEED WILL CAUSE CAR TO SHUDDER. ENTIRE INCIDENT LASTS ONLY 1-2 MINUTES, BEFORE DRIVABILITY RETURNS. IN-THE-MOMENT ONSTAR DIAGNOSTICS SHOW NO ISSUES. PURCHASED CAR BRAND NEW; ONLY BEEN SERVICED AT THE ORIGINAL DEALERSHIP, ONLY USE SHELL V-POWER GASOLINE. 1ST INCIDENT- DEALER SAID WET ROADS/RAIN TO BLAME; DID NOT RUN DIAGNOSTICS, DID NOT ATTEMPT TO SERVICE 2ND INCIDENT- DEALER NOTED CYLINDER 3 MISFIRE, SWAPPED COIL PACK AND SPARK PLUGS ON CYLINDERS 1 AND 3, CHANGED OIL. 3RD INCIDENT- ON MY WAY HOME FROM DEALERSHIP FOLLOWING ABOVE SERVICE, DEALER NOTED CYLINDER 3 MISFIRE, OPENED A CASE WITH GM, AND PERFORMED DECARBON SERVICE TO ENGINE, SAID CARBON BUILD-UP TO BLAME. 4TH INCIDENT- DEALER NOTED GENERAL ENGINE MISFIRE CODE, ALONG WITH SEVERAL COMMUNICATIONS ERRORS CODES; REPLACED ECM AND REPROGRAMMED CAR. DEALERSHIP TOLD ME USING NON-TOP TIER GAS IS TO BLAME. CAR HAS TOTAL OF 27K MILES ON IT- ISSUE BEGAN TO OCCUR AROUND 15K MILES. I HAVE DASHCAM VIDEO AND ALL SERVICE RECORDS.
Corrective Action:
INTERMITTENT ISSUE WHILE DRIVING AT HIGHWAY SPEEDS (70MPH) CAR WILL POP UP SERVICE STABILITRAK ERROR MESSAGE ON FRONT DISPLAY, THE TRACTION CONTROL LIGHT WILL ILLUMINATE, WHILE CEL BEGINS FLASHING. AT THIS TIME, CAR WILL LOSE POWER AND SPEED WILL BEGIN TO FALL. CONTINUING TO DEPRESS ACCELERATOR IN AN ATTEMPT TO MAINTAIN SPEED WILL CAUSE CAR TO SHUDDER. ENTIRE INCIDENT LASTS ONLY 1-2 MINUTES, BEFORE DRIVABILITY RETURNS. IN-THE-MOMENT ONSTAR DIAGNOSTICS SHOW NO ISSUES. PURCHASED CAR BRAND NEW; ONLY BEEN SERVICED AT THE ORIGINAL DEALERSHIP, ONLY USE SHELL V-POWER GASOLINE. 1ST INCIDENT- DEALER SAID WET ROADS/RAIN TO BLAME; DID NOT RUN DIAGNOSTICS, DID NOT ATTEMPT TO SERVICE 2ND INCIDENT- DEALER NOTED CYLINDER 3 MISFIRE, SWAPPED COIL PACK AND SPARK PLUGS ON CYLINDERS 1 AND 3, CHANGED OIL. 3RD INCIDENT- ON MY WAY HOME FROM DEALERSHIP FOLLOWING ABOVE SERVICE, DEALER NOTED CYLINDER 3 MISFIRE, OPENED A CASE WITH GM, AND PERFORMED DECARBON SERVICE TO ENGINE, SAID CARBON BUILD-UP TO BLAME. 4TH INCIDENT- DEALER NOTED GENERAL ENGINE MISFIRE CODE, ALONG WITH SEVERAL COMMUNICATIONS ERRORS CODES; REPLACED ECM AND REPROGRAMMED CAR. DEALERSHIP TOLD ME USING NON-TOP TIER GAS IS TO BLAME. CAR HAS TOTAL OF 27K MILES ON IT- ISSUE BEGAN TO OCCUR AROUND 15K MILES. I HAVE DASHCAM VIDEO AND ALL SERVICE RECORDS.
Additional Notes:
INTERMITTENT ISSUE WHILE DRIVING AT HIGHWAY SPEEDS (70MPH) CAR WILL POP UP SERVICE STABILITRAK ERROR MESSAGE ON FRONT DISPLAY, THE TRACTION CONTROL LIGHT WILL ILLUMINATE, WHILE CEL BEGINS FLASHING. AT THIS TIME, CAR WILL LOSE POWER AND SPEED WILL BEGIN TO FALL. CONTINUING TO DEPRESS ACCELERATOR IN AN ATTEMPT TO MAINTAIN SPEED WILL CAUSE CAR TO SHUDDER. ENTIRE INCIDENT LASTS ONLY 1-2 MINUTES, BEFORE DRIVABILITY RETURNS. IN-THE-MOMENT ONSTAR DIAGNOSTICS SHOW NO ISSUES. PURCHASED CAR BRAND NEW; ONLY BEEN SERVICED AT THE ORIGINAL DEALERSHIP, ONLY USE SHELL V-POWER GASOLINE. 1ST INCIDENT- DEALER SAID WET ROADS/RAIN TO BLAME; DID NOT RUN DIAGNOSTICS, DID NOT ATTEMPT TO SERVICE 2ND INCIDENT- DEALER NOTED CYLINDER 3 MISFIRE, SWAPPED COIL PACK AND SPARK PLUGS ON CYLINDERS 1 AND 3, CHANGED OIL. 3RD INCIDENT- ON MY WAY HOME FROM DEALERSHIP FOLLOWING ABOVE SERVICE, DEALER NOTED CYLINDER 3 MISFIRE, OPENED A CASE WITH GM, AND PERFORMED DECARBON SERVICE TO ENGINE, SAID CARBON BUILD-UP TO BLAME. 4TH INCIDENT- DEALER NOTED GENERAL ENGINE MISFIRE CODE, ALONG WITH SEVERAL COMMUNICATIONS ERRORS CODES; REPLACED ECM AND REPROGRAMMED CAR. DEALERSHIP TOLD ME USING NON-TOP TIER GAS IS TO BLAME. CAR HAS TOTAL OF 27K MILES ON IT- ISSUE BEGAN TO OCCUR AROUND 15K MILES. I HAVE DASHCAM VIDEO AND ALL SERVICE RECORDS.
Mfg Campaign: 11217361
Recall Date: Jun 2, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
INTERMITTENT ISSUE WHILE DRIVING AT HIGHWAY SPEEDS (70MPH) CAR WILL POP UP SERVICE STABILITRAK ERROR MESSAGE ON FRONT DISPLAY, THE TRACTION CONTROL LIGHT WILL ILLUMINATE, WHILE CEL BEGINS FLASHING. AT THIS TIME, CAR WILL LOSE POWER AND SPEED WILL BEGIN TO FALL. CONTINUING TO DEPRESS ACCELERATOR IN AN ATTEMPT TO MAINTAIN SPEED WILL CAUSE CAR TO SHUDDER. ENTIRE INCIDENT LASTS ONLY 1-2 MINUTES, BEFORE DRIVABILITY RETURNS. IN-THE-MOMENT ONSTAR DIAGNOSTICS SHOW NO ISSUES. PURCHASED CAR BRAND NEW; ONLY BEEN SERVICED AT THE ORIGINAL DEALERSHIP, ONLY USE SHELL V-POWER GASOLINE. 1ST INCIDENT- DEALER SAID WET ROADS/RAIN TO BLAME; DID NOT RUN DIAGNOSTICS, DID NOT ATTEMPT TO SERVICE 2ND INCIDENT- DEALER NOTED CYLINDER 3 MISFIRE, SWAPPED COIL PACK AND SPARK PLUGS ON CYLINDERS 1 AND 3, CHANGED OIL. 3RD INCIDENT- ON MY WAY HOME FROM DEALERSHIP FOLLOWING ABOVE SERVICE, DEALER NOTED CYLINDER 3 MISFIRE, OPENED A CASE WITH GM, AND PERFORMED DECARBON SERVICE TO ENGINE, SAID CARBON BUILD-UP TO BLAME. 4TH INCIDENT- DEALER NOTED GENERAL ENGINE MISFIRE CODE, ALONG WITH SEVERAL COMMUNICATIONS ERRORS CODES; REPLACED ECM AND REPROGRAMMED CAR. DEALERSHIP TOLD ME USING NON-TOP TIER GAS IS TO BLAME. CAR HAS TOTAL OF 27K MILES ON IT- ISSUE BEGAN TO OCCUR AROUND 15K MILES. I HAVE DASHCAM VIDEO AND ALL SERVICE RECORDS.
Corrective Action:
INTERMITTENT ISSUE WHILE DRIVING AT HIGHWAY SPEEDS (70MPH) CAR WILL POP UP SERVICE STABILITRAK ERROR MESSAGE ON FRONT DISPLAY, THE TRACTION CONTROL LIGHT WILL ILLUMINATE, WHILE CEL BEGINS FLASHING. AT THIS TIME, CAR WILL LOSE POWER AND SPEED WILL BEGIN TO FALL. CONTINUING TO DEPRESS ACCELERATOR IN AN ATTEMPT TO MAINTAIN SPEED WILL CAUSE CAR TO SHUDDER. ENTIRE INCIDENT LASTS ONLY 1-2 MINUTES, BEFORE DRIVABILITY RETURNS. IN-THE-MOMENT ONSTAR DIAGNOSTICS SHOW NO ISSUES. PURCHASED CAR BRAND NEW; ONLY BEEN SERVICED AT THE ORIGINAL DEALERSHIP, ONLY USE SHELL V-POWER GASOLINE. 1ST INCIDENT- DEALER SAID WET ROADS/RAIN TO BLAME; DID NOT RUN DIAGNOSTICS, DID NOT ATTEMPT TO SERVICE 2ND INCIDENT- DEALER NOTED CYLINDER 3 MISFIRE, SWAPPED COIL PACK AND SPARK PLUGS ON CYLINDERS 1 AND 3, CHANGED OIL. 3RD INCIDENT- ON MY WAY HOME FROM DEALERSHIP FOLLOWING ABOVE SERVICE, DEALER NOTED CYLINDER 3 MISFIRE, OPENED A CASE WITH GM, AND PERFORMED DECARBON SERVICE TO ENGINE, SAID CARBON BUILD-UP TO BLAME. 4TH INCIDENT- DEALER NOTED GENERAL ENGINE MISFIRE CODE, ALONG WITH SEVERAL COMMUNICATIONS ERRORS CODES; REPLACED ECM AND REPROGRAMMED CAR. DEALERSHIP TOLD ME USING NON-TOP TIER GAS IS TO BLAME. CAR HAS TOTAL OF 27K MILES ON IT- ISSUE BEGAN TO OCCUR AROUND 15K MILES. I HAVE DASHCAM VIDEO AND ALL SERVICE RECORDS.
Additional Notes:
INTERMITTENT ISSUE WHILE DRIVING AT HIGHWAY SPEEDS (70MPH) CAR WILL POP UP SERVICE STABILITRAK ERROR MESSAGE ON FRONT DISPLAY, THE TRACTION CONTROL LIGHT WILL ILLUMINATE, WHILE CEL BEGINS FLASHING. AT THIS TIME, CAR WILL LOSE POWER AND SPEED WILL BEGIN TO FALL. CONTINUING TO DEPRESS ACCELERATOR IN AN ATTEMPT TO MAINTAIN SPEED WILL CAUSE CAR TO SHUDDER. ENTIRE INCIDENT LASTS ONLY 1-2 MINUTES, BEFORE DRIVABILITY RETURNS. IN-THE-MOMENT ONSTAR DIAGNOSTICS SHOW NO ISSUES. PURCHASED CAR BRAND NEW; ONLY BEEN SERVICED AT THE ORIGINAL DEALERSHIP, ONLY USE SHELL V-POWER GASOLINE. 1ST INCIDENT- DEALER SAID WET ROADS/RAIN TO BLAME; DID NOT RUN DIAGNOSTICS, DID NOT ATTEMPT TO SERVICE 2ND INCIDENT- DEALER NOTED CYLINDER 3 MISFIRE, SWAPPED COIL PACK AND SPARK PLUGS ON CYLINDERS 1 AND 3, CHANGED OIL. 3RD INCIDENT- ON MY WAY HOME FROM DEALERSHIP FOLLOWING ABOVE SERVICE, DEALER NOTED CYLINDER 3 MISFIRE, OPENED A CASE WITH GM, AND PERFORMED DECARBON SERVICE TO ENGINE, SAID CARBON BUILD-UP TO BLAME. 4TH INCIDENT- DEALER NOTED GENERAL ENGINE MISFIRE CODE, ALONG WITH SEVERAL COMMUNICATIONS ERRORS CODES; REPLACED ECM AND REPROGRAMMED CAR. DEALERSHIP TOLD ME USING NON-TOP TIER GAS IS TO BLAME. CAR HAS TOTAL OF 27K MILES ON IT- ISSUE BEGAN TO OCCUR AROUND 15K MILES. I HAVE DASHCAM VIDEO AND ALL SERVICE RECORDS.
Mfg Campaign: 11217361
Recall Date: Jun 2, 2019
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
INTERMITTENT ISSUE WHILE DRIVING AT HIGHWAY SPEEDS (70MPH) CAR WILL POP UP SERVICE STABILITRAK ERROR MESSAGE ON FRONT DISPLAY, THE TRACTION CONTROL LIGHT WILL ILLUMINATE, WHILE CEL BEGINS FLASHING. AT THIS TIME, CAR WILL LOSE POWER AND SPEED WILL BEGIN TO FALL. CONTINUING TO DEPRESS ACCELERATOR IN AN ATTEMPT TO MAINTAIN SPEED WILL CAUSE CAR TO SHUDDER. ENTIRE INCIDENT LASTS ONLY 1-2 MINUTES, BEFORE DRIVABILITY RETURNS. IN-THE-MOMENT ONSTAR DIAGNOSTICS SHOW NO ISSUES. PURCHASED CAR BRAND NEW; ONLY BEEN SERVICED AT THE ORIGINAL DEALERSHIP, ONLY USE SHELL V-POWER GASOLINE. 1ST INCIDENT- DEALER SAID WET ROADS/RAIN TO BLAME; DID NOT RUN DIAGNOSTICS, DID NOT ATTEMPT TO SERVICE 2ND INCIDENT- DEALER NOTED CYLINDER 3 MISFIRE, SWAPPED COIL PACK AND SPARK PLUGS ON CYLINDERS 1 AND 3, CHANGED OIL. 3RD INCIDENT- ON MY WAY HOME FROM DEALERSHIP FOLLOWING ABOVE SERVICE, DEALER NOTED CYLINDER 3 MISFIRE, OPENED A CASE WITH GM, AND PERFORMED DECARBON SERVICE TO ENGINE, SAID CARBON BUILD-UP TO BLAME. 4TH INCIDENT- DEALER NOTED GENERAL ENGINE MISFIRE CODE, ALONG WITH SEVERAL COMMUNICATIONS ERRORS CODES; REPLACED ECM AND REPROGRAMMED CAR. DEALERSHIP TOLD ME USING NON-TOP TIER GAS IS TO BLAME. CAR HAS TOTAL OF 27K MILES ON IT- ISSUE BEGAN TO OCCUR AROUND 15K MILES. I HAVE DASHCAM VIDEO AND ALL SERVICE RECORDS.
Corrective Action:
INTERMITTENT ISSUE WHILE DRIVING AT HIGHWAY SPEEDS (70MPH) CAR WILL POP UP SERVICE STABILITRAK ERROR MESSAGE ON FRONT DISPLAY, THE TRACTION CONTROL LIGHT WILL ILLUMINATE, WHILE CEL BEGINS FLASHING. AT THIS TIME, CAR WILL LOSE POWER AND SPEED WILL BEGIN TO FALL. CONTINUING TO DEPRESS ACCELERATOR IN AN ATTEMPT TO MAINTAIN SPEED WILL CAUSE CAR TO SHUDDER. ENTIRE INCIDENT LASTS ONLY 1-2 MINUTES, BEFORE DRIVABILITY RETURNS. IN-THE-MOMENT ONSTAR DIAGNOSTICS SHOW NO ISSUES. PURCHASED CAR BRAND NEW; ONLY BEEN SERVICED AT THE ORIGINAL DEALERSHIP, ONLY USE SHELL V-POWER GASOLINE. 1ST INCIDENT- DEALER SAID WET ROADS/RAIN TO BLAME; DID NOT RUN DIAGNOSTICS, DID NOT ATTEMPT TO SERVICE 2ND INCIDENT- DEALER NOTED CYLINDER 3 MISFIRE, SWAPPED COIL PACK AND SPARK PLUGS ON CYLINDERS 1 AND 3, CHANGED OIL. 3RD INCIDENT- ON MY WAY HOME FROM DEALERSHIP FOLLOWING ABOVE SERVICE, DEALER NOTED CYLINDER 3 MISFIRE, OPENED A CASE WITH GM, AND PERFORMED DECARBON SERVICE TO ENGINE, SAID CARBON BUILD-UP TO BLAME. 4TH INCIDENT- DEALER NOTED GENERAL ENGINE MISFIRE CODE, ALONG WITH SEVERAL COMMUNICATIONS ERRORS CODES; REPLACED ECM AND REPROGRAMMED CAR. DEALERSHIP TOLD ME USING NON-TOP TIER GAS IS TO BLAME. CAR HAS TOTAL OF 27K MILES ON IT- ISSUE BEGAN TO OCCUR AROUND 15K MILES. I HAVE DASHCAM VIDEO AND ALL SERVICE RECORDS.
Additional Notes:
INTERMITTENT ISSUE WHILE DRIVING AT HIGHWAY SPEEDS (70MPH) CAR WILL POP UP SERVICE STABILITRAK ERROR MESSAGE ON FRONT DISPLAY, THE TRACTION CONTROL LIGHT WILL ILLUMINATE, WHILE CEL BEGINS FLASHING. AT THIS TIME, CAR WILL LOSE POWER AND SPEED WILL BEGIN TO FALL. CONTINUING TO DEPRESS ACCELERATOR IN AN ATTEMPT TO MAINTAIN SPEED WILL CAUSE CAR TO SHUDDER. ENTIRE INCIDENT LASTS ONLY 1-2 MINUTES, BEFORE DRIVABILITY RETURNS. IN-THE-MOMENT ONSTAR DIAGNOSTICS SHOW NO ISSUES. PURCHASED CAR BRAND NEW; ONLY BEEN SERVICED AT THE ORIGINAL DEALERSHIP, ONLY USE SHELL V-POWER GASOLINE. 1ST INCIDENT- DEALER SAID WET ROADS/RAIN TO BLAME; DID NOT RUN DIAGNOSTICS, DID NOT ATTEMPT TO SERVICE 2ND INCIDENT- DEALER NOTED CYLINDER 3 MISFIRE, SWAPPED COIL PACK AND SPARK PLUGS ON CYLINDERS 1 AND 3, CHANGED OIL. 3RD INCIDENT- ON MY WAY HOME FROM DEALERSHIP FOLLOWING ABOVE SERVICE, DEALER NOTED CYLINDER 3 MISFIRE, OPENED A CASE WITH GM, AND PERFORMED DECARBON SERVICE TO ENGINE, SAID CARBON BUILD-UP TO BLAME. 4TH INCIDENT- DEALER NOTED GENERAL ENGINE MISFIRE CODE, ALONG WITH SEVERAL COMMUNICATIONS ERRORS CODES; REPLACED ECM AND REPROGRAMMED CAR. DEALERSHIP TOLD ME USING NON-TOP TIER GAS IS TO BLAME. CAR HAS TOTAL OF 27K MILES ON IT- ISSUE BEGAN TO OCCUR AROUND 15K MILES. I HAVE DASHCAM VIDEO AND ALL SERVICE RECORDS.
Mfg Campaign: 11217361
Recall Date: Jun 2, 2019
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