Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212333380
Recall Date: Aug 20, 2021
Consumer Complaints
247 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving in the interstate at about 4pm on May 16th and the check engine light came on. Thus is nothing new because since I bought the car on Feb. 14th, 2024 the check engine light is on about 75% of the time. I went to use my brakes and the pedal was hard as a rock. I had to use both feet to depress the pedal to get the car to slow down. I brought the car to Autozone and they did a scan and it showed the Power Brake Booster Vacuum Sensor needed replacement. I ordered it and had a friend who is a mechanic replace it and the problem still persisted. My friend thought it was the Power Brake Booster Vacuum Pump. I ordered it and he replaced it and the brakes are back to normal. My research regarding this has found that his is a VERY common issue with this vehicle which has lead to costly repairs for many people and has resulted in a class action lawsuit. This is a SERIOUS safety issue! When a person can’t hardly press their brakes when driving that endangers the lives of the driver, the occupants of the car and every other person on the road. Why do we have to wait for people to be killed before this is fixed?
Corrective Action:
I was driving in the interstate at about 4pm on May 16th and the check engine light came on. Thus is nothing new because since I bought the car on Feb. 14th, 2024 the check engine light is on about 75% of the time. I went to use my brakes and the pedal was hard as a rock. I had to use both feet to depress the pedal to get the car to slow down. I brought the car to Autozone and they did a scan and it showed the Power Brake Booster Vacuum Sensor needed replacement. I ordered it and had a friend who is a mechanic replace it and the problem still persisted. My friend thought it was the Power Brake Booster Vacuum Pump. I ordered it and he replaced it and the brakes are back to normal. My research regarding this has found that his is a VERY common issue with this vehicle which has lead to costly repairs for many people and has resulted in a class action lawsuit. This is a SERIOUS safety issue! When a person can’t hardly press their brakes when driving that endangers the lives of the driver, the occupants of the car and every other person on the road. Why do we have to wait for people to be killed before this is fixed?
Additional Notes:
I was driving in the interstate at about 4pm on May 16th and the check engine light came on. Thus is nothing new because since I bought the car on Feb. 14th, 2024 the check engine light is on about 75% of the time. I went to use my brakes and the pedal was hard as a rock. I had to use both feet to depress the pedal to get the car to slow down. I brought the car to Autozone and they did a scan and it showed the Power Brake Booster Vacuum Sensor needed replacement. I ordered it and had a friend who is a mechanic replace it and the problem still persisted. My friend thought it was the Power Brake Booster Vacuum Pump. I ordered it and he replaced it and the brakes are back to normal. My research regarding this has found that his is a VERY common issue with this vehicle which has lead to costly repairs for many people and has resulted in a class action lawsuit. This is a SERIOUS safety issue! When a person can’t hardly press their brakes when driving that endangers the lives of the driver, the occupants of the car and every other person on the road. Why do we have to wait for people to be killed before this is fixed?
Mfg Campaign: 11663572
Recall Date: May 28, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving in the interstate at about 4pm on May 16th and the check engine light came on. Thus is nothing new because since I bought the car on Feb. 14th, 2024 the check engine light is on about 75% of the time. I went to use my brakes and the pedal was hard as a rock. I had to use both feet to depress the pedal to get the car to slow down. I brought the car to Autozone and they did a scan and it showed the Power Brake Booster Vacuum Sensor needed replacement. I ordered it and had a friend who is a mechanic replace it and the problem still persisted. My friend thought it was the Power Brake Booster Vacuum Pump. I ordered it and he replaced it and the brakes are back to normal. My research regarding this has found that his is a VERY common issue with this vehicle which has lead to costly repairs for many people and has resulted in a class action lawsuit. This is a SERIOUS safety issue! When a person can’t hardly press their brakes when driving that endangers the lives of the driver, the occupants of the car and every other person on the road. Why do we have to wait for people to be killed before this is fixed?
Corrective Action:
I was driving in the interstate at about 4pm on May 16th and the check engine light came on. Thus is nothing new because since I bought the car on Feb. 14th, 2024 the check engine light is on about 75% of the time. I went to use my brakes and the pedal was hard as a rock. I had to use both feet to depress the pedal to get the car to slow down. I brought the car to Autozone and they did a scan and it showed the Power Brake Booster Vacuum Sensor needed replacement. I ordered it and had a friend who is a mechanic replace it and the problem still persisted. My friend thought it was the Power Brake Booster Vacuum Pump. I ordered it and he replaced it and the brakes are back to normal. My research regarding this has found that his is a VERY common issue with this vehicle which has lead to costly repairs for many people and has resulted in a class action lawsuit. This is a SERIOUS safety issue! When a person can’t hardly press their brakes when driving that endangers the lives of the driver, the occupants of the car and every other person on the road. Why do we have to wait for people to be killed before this is fixed?
Additional Notes:
I was driving in the interstate at about 4pm on May 16th and the check engine light came on. Thus is nothing new because since I bought the car on Feb. 14th, 2024 the check engine light is on about 75% of the time. I went to use my brakes and the pedal was hard as a rock. I had to use both feet to depress the pedal to get the car to slow down. I brought the car to Autozone and they did a scan and it showed the Power Brake Booster Vacuum Sensor needed replacement. I ordered it and had a friend who is a mechanic replace it and the problem still persisted. My friend thought it was the Power Brake Booster Vacuum Pump. I ordered it and he replaced it and the brakes are back to normal. My research regarding this has found that his is a VERY common issue with this vehicle which has lead to costly repairs for many people and has resulted in a class action lawsuit. This is a SERIOUS safety issue! When a person can’t hardly press their brakes when driving that endangers the lives of the driver, the occupants of the car and every other person on the road. Why do we have to wait for people to be killed before this is fixed?
Mfg Campaign: 11663572
Recall Date: May 28, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. The contact engaged the parking brake to stop the vehicle. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. The contact engaged the parking brake to stop the vehicle. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. The contact engaged the parking brake to stop the vehicle. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
Mfg Campaign: 11656048
Recall Date: Apr 22, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When putting the vehicle into park, the vehicle says it is still not into park even though we shift it into park. The vehicle will roll down a grade.
Corrective Action:
When putting the vehicle into park, the vehicle says it is still not into park even though we shift it into park. The vehicle will roll down a grade.
Additional Notes:
When putting the vehicle into park, the vehicle says it is still not into park even though we shift it into park. The vehicle will roll down a grade.
Mfg Campaign: 11653386
Recall Date: Apr 8, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Park switch in gear shift is faulty
Corrective Action:
Park switch in gear shift is faulty
Additional Notes:
Park switch in gear shift is faulty
Mfg Campaign: 11652506
Recall Date: Apr 3, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Very hard to brake, like stepping on a brick. Have to start breaking way in advance. Also keep getting a "shift to park" alert and car won't shut down and can't get out of it sometimes.
Corrective Action:
Very hard to brake, like stepping on a brick. Have to start breaking way in advance. Also keep getting a "shift to park" alert and car won't shut down and can't get out of it sometimes.
Additional Notes:
Very hard to brake, like stepping on a brick. Have to start breaking way in advance. Also keep getting a "shift to park" alert and car won't shut down and can't get out of it sometimes.
Mfg Campaign: 11651001
Recall Date: Mar 27, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Very hard to brake, like stepping on a brick. Have to start breaking way in advance. Also keep getting a "shift to park" alert and car won't shut down and can't get out of it sometimes.
Corrective Action:
Very hard to brake, like stepping on a brick. Have to start breaking way in advance. Also keep getting a "shift to park" alert and car won't shut down and can't get out of it sometimes.
Additional Notes:
Very hard to brake, like stepping on a brick. Have to start breaking way in advance. Also keep getting a "shift to park" alert and car won't shut down and can't get out of it sometimes.
Mfg Campaign: 11651001
Recall Date: Mar 27, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I had a constant message when turning off the car to shift to park. When the car was off, it would say shift to park on my screen. Apparently there is a recall for this, but my VIN number was not included in the recall. I had Several instances where I had been driving and my brakes locked up, and it caused my car to stall out. I would have to turn my car off and back on and sometimes it would work and that message would go away to shift to park. I eventually had to get a new transmission on a four-year-old car.
Corrective Action:
I had a constant message when turning off the car to shift to park. When the car was off, it would say shift to park on my screen. Apparently there is a recall for this, but my VIN number was not included in the recall. I had Several instances where I had been driving and my brakes locked up, and it caused my car to stall out. I would have to turn my car off and back on and sometimes it would work and that message would go away to shift to park. I eventually had to get a new transmission on a four-year-old car.
Additional Notes:
I had a constant message when turning off the car to shift to park. When the car was off, it would say shift to park on my screen. Apparently there is a recall for this, but my VIN number was not included in the recall. I had Several instances where I had been driving and my brakes locked up, and it caused my car to stall out. I would have to turn my car off and back on and sometimes it would work and that message would go away to shift to park. I eventually had to get a new transmission on a four-year-old car.
Mfg Campaign: 11648844
Recall Date: Mar 17, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When the car was turned off a message appeared that said shift the park the gear indicator already stated the car was in park and the car gear shift was already in park. Looked into this issue and apparently there is an open recall for the year and make of my car but it for some reason does not include my vin number
Corrective Action:
When the car was turned off a message appeared that said shift the park the gear indicator already stated the car was in park and the car gear shift was already in park. Looked into this issue and apparently there is an open recall for the year and make of my car but it for some reason does not include my vin number
Additional Notes:
When the car was turned off a message appeared that said shift the park the gear indicator already stated the car was in park and the car gear shift was already in park. Looked into this issue and apparently there is an open recall for the year and make of my car but it for some reason does not include my vin number
Mfg Campaign: 11648208
Recall Date: Mar 13, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When the car was turned off a message appeared that said shift the park the gear indicator already stated the car was in park and the car gear shift was already in park. Looked into this issue and apparently there is an open recall for the year and make of my car but it for some reason does not include my vin number
Corrective Action:
When the car was turned off a message appeared that said shift the park the gear indicator already stated the car was in park and the car gear shift was already in park. Looked into this issue and apparently there is an open recall for the year and make of my car but it for some reason does not include my vin number
Additional Notes:
When the car was turned off a message appeared that said shift the park the gear indicator already stated the car was in park and the car gear shift was already in park. Looked into this issue and apparently there is an open recall for the year and make of my car but it for some reason does not include my vin number
Mfg Campaign: 11648208
Recall Date: Mar 13, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When the car was turned off a message appeared that said shift the park the gear indicator already stated the car was in park and the car gear shift was already in park. Looked into this issue and apparently there is an open recall for the year and make of my car but it for some reason does not include my vin number
Corrective Action:
When the car was turned off a message appeared that said shift the park the gear indicator already stated the car was in park and the car gear shift was already in park. Looked into this issue and apparently there is an open recall for the year and make of my car but it for some reason does not include my vin number
Additional Notes:
When the car was turned off a message appeared that said shift the park the gear indicator already stated the car was in park and the car gear shift was already in park. Looked into this issue and apparently there is an open recall for the year and make of my car but it for some reason does not include my vin number
Mfg Campaign: 11648208
Recall Date: Mar 13, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at 40 MPH, the vehicle decelerated to 15 MPH, and the brake pedal was depressed, but the vehicle failed to stop immediately. The vehicle crashed into a building before coming to a stop. The check engine warning light was illuminated. The air bags did not deploy. The contact shifted the transmission to park (P) and turned off the vehicle. When the contact attempted to restart the vehicle, the brake pedal was extremely firm and unable to depress. The vehicle failed to restart. Several unknown warning lights were illuminated. The contact did not sustain any injuries, and medical attention was not received. There was no police report filed. The vehicle was towed to the dealer, where it was determined that the vacuum brake booster and camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at 40 MPH, the vehicle decelerated to 15 MPH, and the brake pedal was depressed, but the vehicle failed to stop immediately. The vehicle crashed into a building before coming to a stop. The check engine warning light was illuminated. The air bags did not deploy. The contact shifted the transmission to park (P) and turned off the vehicle. When the contact attempted to restart the vehicle, the brake pedal was extremely firm and unable to depress. The vehicle failed to restart. Several unknown warning lights were illuminated. The contact did not sustain any injuries, and medical attention was not received. There was no police report filed. The vehicle was towed to the dealer, where it was determined that the vacuum brake booster and camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at 40 MPH, the vehicle decelerated to 15 MPH, and the brake pedal was depressed, but the vehicle failed to stop immediately. The vehicle crashed into a building before coming to a stop. The check engine warning light was illuminated. The air bags did not deploy. The contact shifted the transmission to park (P) and turned off the vehicle. When the contact attempted to restart the vehicle, the brake pedal was extremely firm and unable to depress. The vehicle failed to restart. Several unknown warning lights were illuminated. The contact did not sustain any injuries, and medical attention was not received. There was no police report filed. The vehicle was towed to the dealer, where it was determined that the vacuum brake booster and camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Mfg Campaign: 11646026
Recall Date: Mar 3, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at 40 MPH, the vehicle decelerated to 15 MPH, and the brake pedal was depressed, but the vehicle failed to stop immediately. The vehicle crashed into a building before coming to a stop. The check engine warning light was illuminated. The air bags did not deploy. The contact shifted the transmission to park (P) and turned off the vehicle. When the contact attempted to restart the vehicle, the brake pedal was extremely firm and unable to depress. The vehicle failed to restart. Several unknown warning lights were illuminated. The contact did not sustain any injuries, and medical attention was not received. There was no police report filed. The vehicle was towed to the dealer, where it was determined that the vacuum brake booster and camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at 40 MPH, the vehicle decelerated to 15 MPH, and the brake pedal was depressed, but the vehicle failed to stop immediately. The vehicle crashed into a building before coming to a stop. The check engine warning light was illuminated. The air bags did not deploy. The contact shifted the transmission to park (P) and turned off the vehicle. When the contact attempted to restart the vehicle, the brake pedal was extremely firm and unable to depress. The vehicle failed to restart. Several unknown warning lights were illuminated. The contact did not sustain any injuries, and medical attention was not received. There was no police report filed. The vehicle was towed to the dealer, where it was determined that the vacuum brake booster and camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at 40 MPH, the vehicle decelerated to 15 MPH, and the brake pedal was depressed, but the vehicle failed to stop immediately. The vehicle crashed into a building before coming to a stop. The check engine warning light was illuminated. The air bags did not deploy. The contact shifted the transmission to park (P) and turned off the vehicle. When the contact attempted to restart the vehicle, the brake pedal was extremely firm and unable to depress. The vehicle failed to restart. Several unknown warning lights were illuminated. The contact did not sustain any injuries, and medical attention was not received. There was no police report filed. The vehicle was towed to the dealer, where it was determined that the vacuum brake booster and camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Mfg Campaign: 11646026
Recall Date: Mar 3, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"Shift to park" error message and "engine power is reduced" error message
Corrective Action:
"Shift to park" error message and "engine power is reduced" error message
Additional Notes:
"Shift to park" error message and "engine power is reduced" error message
Mfg Campaign: 11644621
Recall Date: Feb 24, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
"Shift to park" error message and "engine power is reduced" error message
Corrective Action:
"Shift to park" error message and "engine power is reduced" error message
Additional Notes:
"Shift to park" error message and "engine power is reduced" error message
Mfg Campaign: 11644621
Recall Date: Feb 24, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
After parking the car says I need to shift the car into park even though it is.
Corrective Action:
After parking the car says I need to shift the car into park even though it is.
Additional Notes:
After parking the car says I need to shift the car into park even though it is.
Mfg Campaign: 11644414
Recall Date: Feb 23, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After parking the car says I need to shift the car into park even though it is.
Corrective Action:
After parking the car says I need to shift the car into park even though it is.
Additional Notes:
After parking the car says I need to shift the car into park even though it is.
Mfg Campaign: 11644414
Recall Date: Feb 23, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car is in Park. But the dash board is flashing Shift to park. I need to turn it off and on multiple times until it finally stops. I can not lock my car if this is happening and I can’t just let it go because it will drain my battery.
Corrective Action:
My car is in Park. But the dash board is flashing Shift to park. I need to turn it off and on multiple times until it finally stops. I can not lock my car if this is happening and I can’t just let it go because it will drain my battery.
Additional Notes:
My car is in Park. But the dash board is flashing Shift to park. I need to turn it off and on multiple times until it finally stops. I can not lock my car if this is happening and I can’t just let it go because it will drain my battery.
Mfg Campaign: 11638965
Recall Date: Jan 27, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while the vehicle was parked, the shift-to-park warning light was illuminated. The contact shifted the gear shifter until the warning light turned off. The vehicle was taken to the dealer where it was diagnosed with a failed transmission shifter assembly. The contact was informed that the transmission shifter assembly needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 31,803.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while the vehicle was parked, the shift-to-park warning light was illuminated. The contact shifted the gear shifter until the warning light turned off. The vehicle was taken to the dealer where it was diagnosed with a failed transmission shifter assembly. The contact was informed that the transmission shifter assembly needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 31,803.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while the vehicle was parked, the shift-to-park warning light was illuminated. The contact shifted the gear shifter until the warning light turned off. The vehicle was taken to the dealer where it was diagnosed with a failed transmission shifter assembly. The contact was informed that the transmission shifter assembly needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 31,803.
Mfg Campaign: 11634421
Recall Date: Jan 6, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Malibu displays “shift to park” message because of a known issue with the electronic shifter. The shifter fails to detect when the vehicle is properly in park, requiring adjustments until the system recognizes the correct gear position. Informed by dealer to just move gear shift back and forth until message clears then can turn off vehicle. This can take up to 10-15 minutes. Also advised to keep emergency break on or vehicle could roll away!!! Apparently this is a known issue per the mechanic. Said the electronic shifter may or may not resolve this and if it doesn't resolve the problem can also affect the transmission.
Corrective Action:
Malibu displays “shift to park” message because of a known issue with the electronic shifter. The shifter fails to detect when the vehicle is properly in park, requiring adjustments until the system recognizes the correct gear position. Informed by dealer to just move gear shift back and forth until message clears then can turn off vehicle. This can take up to 10-15 minutes. Also advised to keep emergency break on or vehicle could roll away!!! Apparently this is a known issue per the mechanic. Said the electronic shifter may or may not resolve this and if it doesn't resolve the problem can also affect the transmission.
Additional Notes:
Malibu displays “shift to park” message because of a known issue with the electronic shifter. The shifter fails to detect when the vehicle is properly in park, requiring adjustments until the system recognizes the correct gear position. Informed by dealer to just move gear shift back and forth until message clears then can turn off vehicle. This can take up to 10-15 minutes. Also advised to keep emergency break on or vehicle could roll away!!! Apparently this is a known issue per the mechanic. Said the electronic shifter may or may not resolve this and if it doesn't resolve the problem can also affect the transmission.
Mfg Campaign: 11634445
Recall Date: Jan 6, 2025
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