Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017 Chevrolet Silverado 1500, and GMC Sierra 1500 trucks. The owner's manual for the affected vehicles may be missing instructions on how to use the tether anchorage and child restraint anchorage systems. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17307
Recall Date: Aug 3, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Silverado 1500 and 2016 Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, GMC Yukon and GMC Yukon XL vehicles. The front upper control arms may have inadequate welds near the control arm bushing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42190
Recall Date: Apr 28, 2016
Consumer Complaints
856 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have bought this certified 2017 chevy Silverado after driving for 1,100 miles the service trailer break kept popping up on my dash making my trailer breaks not work it pops up even when I do not have a trailer hooked up it chimes every few seconds I drive making the warning cover my digital speed it then will not let my music work and I can’t make call hand free bc it chimes and goes off the hole time I drive
Corrective Action:
I have bought this certified 2017 chevy Silverado after driving for 1,100 miles the service trailer break kept popping up on my dash making my trailer breaks not work it pops up even when I do not have a trailer hooked up it chimes every few seconds I drive making the warning cover my digital speed it then will not let my music work and I can’t make call hand free bc it chimes and goes off the hole time I drive
Additional Notes:
I have bought this certified 2017 chevy Silverado after driving for 1,100 miles the service trailer break kept popping up on my dash making my trailer breaks not work it pops up even when I do not have a trailer hooked up it chimes every few seconds I drive making the warning cover my digital speed it then will not let my music work and I can’t make call hand free bc it chimes and goes off the hole time I drive
Mfg Campaign: 11489655
Recall Date: Oct 17, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have bought this certified 2017 chevy Silverado after driving for 1,100 miles the service trailer break kept popping up on my dash making my trailer breaks not work it pops up even when I do not have a trailer hooked up it chimes every few seconds I drive making the warning cover my digital speed it then will not let my music work and I can’t make call hand free bc it chimes and goes off the hole time I drive
Corrective Action:
I have bought this certified 2017 chevy Silverado after driving for 1,100 miles the service trailer break kept popping up on my dash making my trailer breaks not work it pops up even when I do not have a trailer hooked up it chimes every few seconds I drive making the warning cover my digital speed it then will not let my music work and I can’t make call hand free bc it chimes and goes off the hole time I drive
Additional Notes:
I have bought this certified 2017 chevy Silverado after driving for 1,100 miles the service trailer break kept popping up on my dash making my trailer breaks not work it pops up even when I do not have a trailer hooked up it chimes every few seconds I drive making the warning cover my digital speed it then will not let my music work and I can’t make call hand free bc it chimes and goes off the hole time I drive
Mfg Campaign: 11489655
Recall Date: Oct 17, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission issues. Brought Vehicle to Chevrolet dealership in Wisconsin. Explained the the vehicle had a vibration and I thought if might be a tire. They indicated that it was the Transmission fluid had to be changed. They change it and it was under warranty then. 10000 miles later the vibration is back. Brought it to a dealership in Indiana and they informed me that the dealership in Wisconsin put the fluid that was not the correct one. Now GM service wants 650 to fix the problem. Why didn't they correct this prior. They indicated they have done over 100 pickup trk like mine to fix the problem. Apparently GM dosen't want to take responsibility.
Corrective Action:
Transmission issues. Brought Vehicle to Chevrolet dealership in Wisconsin. Explained the the vehicle had a vibration and I thought if might be a tire. They indicated that it was the Transmission fluid had to be changed. They change it and it was under warranty then. 10000 miles later the vibration is back. Brought it to a dealership in Indiana and they informed me that the dealership in Wisconsin put the fluid that was not the correct one. Now GM service wants 650 to fix the problem. Why didn't they correct this prior. They indicated they have done over 100 pickup trk like mine to fix the problem. Apparently GM dosen't want to take responsibility.
Additional Notes:
Transmission issues. Brought Vehicle to Chevrolet dealership in Wisconsin. Explained the the vehicle had a vibration and I thought if might be a tire. They indicated that it was the Transmission fluid had to be changed. They change it and it was under warranty then. 10000 miles later the vibration is back. Brought it to a dealership in Indiana and they informed me that the dealership in Wisconsin put the fluid that was not the correct one. Now GM service wants 650 to fix the problem. Why didn't they correct this prior. They indicated they have done over 100 pickup trk like mine to fix the problem. Apparently GM dosen't want to take responsibility.
Mfg Campaign: 11488739
Recall Date: Oct 11, 2022
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
We have a 2017 Chevy Silverado 55,883 miles On 9/27/22 we took truck in for oil change. Dealership states our truck “both upper control arms have play” Repairs total cost $1246 We are 65 years old, we do not go off reading. We feel like this issue is caused by insufficient welds in a recall, but our truck is not on recall list.
Corrective Action:
We have a 2017 Chevy Silverado 55,883 miles On 9/27/22 we took truck in for oil change. Dealership states our truck “both upper control arms have play” Repairs total cost $1246 We are 65 years old, we do not go off reading. We feel like this issue is caused by insufficient welds in a recall, but our truck is not on recall list.
Additional Notes:
We have a 2017 Chevy Silverado 55,883 miles On 9/27/22 we took truck in for oil change. Dealership states our truck “both upper control arms have play” Repairs total cost $1246 We are 65 years old, we do not go off reading. We feel like this issue is caused by insufficient welds in a recall, but our truck is not on recall list.
Mfg Campaign: 11487685
Recall Date: Oct 3, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving north on Hwy 60 just south of the Hwy 73 turnoff in Arizona. It was a windy mountain road. I was approaching a vehicle from behind and took my foot off the gas and hit the brakes. Nothing - Nothing. I started pumping the brakes to the floor - still nothing. I was able to adjust my position on the road and travel between the two lanes of traffic - one northbound and the other southbound. I did slightly clip another vehicle. My truck rolled into a stop several miles later. When I was almost at a complete stop - the brakes finally engaged and the vehicle stopped. From where I stopped - it was a flat drive into Showlow, AZ and there was no cell service where I was. I drove at appx 40-45 mph with my emergency flashers along the right side of the road. The truck is sitting on my lot in Lakeside, AZ and has not yet been taken to the dealer for service. Several things to note: I have no recollection of the incident after the initial brakes failed and I took corrective action. My next memory was rolling to a stop on the side of the road. Right after the incident, which driving into town, I suffered a stroke and drove to the hospital. I was released 24 hours later and have since returned to Phoenix. The truck is still in Lakeside awaiting repair.
Corrective Action:
I was driving north on Hwy 60 just south of the Hwy 73 turnoff in Arizona. It was a windy mountain road. I was approaching a vehicle from behind and took my foot off the gas and hit the brakes. Nothing - Nothing. I started pumping the brakes to the floor - still nothing. I was able to adjust my position on the road and travel between the two lanes of traffic - one northbound and the other southbound. I did slightly clip another vehicle. My truck rolled into a stop several miles later. When I was almost at a complete stop - the brakes finally engaged and the vehicle stopped. From where I stopped - it was a flat drive into Showlow, AZ and there was no cell service where I was. I drove at appx 40-45 mph with my emergency flashers along the right side of the road. The truck is sitting on my lot in Lakeside, AZ and has not yet been taken to the dealer for service. Several things to note: I have no recollection of the incident after the initial brakes failed and I took corrective action. My next memory was rolling to a stop on the side of the road. Right after the incident, which driving into town, I suffered a stroke and drove to the hospital. I was released 24 hours later and have since returned to Phoenix. The truck is still in Lakeside awaiting repair.
Additional Notes:
I was driving north on Hwy 60 just south of the Hwy 73 turnoff in Arizona. It was a windy mountain road. I was approaching a vehicle from behind and took my foot off the gas and hit the brakes. Nothing - Nothing. I started pumping the brakes to the floor - still nothing. I was able to adjust my position on the road and travel between the two lanes of traffic - one northbound and the other southbound. I did slightly clip another vehicle. My truck rolled into a stop several miles later. When I was almost at a complete stop - the brakes finally engaged and the vehicle stopped. From where I stopped - it was a flat drive into Showlow, AZ and there was no cell service where I was. I drove at appx 40-45 mph with my emergency flashers along the right side of the road. The truck is sitting on my lot in Lakeside, AZ and has not yet been taken to the dealer for service. Several things to note: I have no recollection of the incident after the initial brakes failed and I took corrective action. My next memory was rolling to a stop on the side of the road. Right after the incident, which driving into town, I suffered a stroke and drove to the hospital. I was released 24 hours later and have since returned to Phoenix. The truck is still in Lakeside awaiting repair.
Mfg Campaign: 11487710
Recall Date: Oct 3, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
low brake pressure at low speeds
Corrective Action:
low brake pressure at low speeds
Additional Notes:
low brake pressure at low speeds
Mfg Campaign: 11487370
Recall Date: Oct 1, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Automatic transmission causing hesitation or stalling feeling when pulling into traffic. Also, now getting a shudder or vibration at variable speeds from 25 to 75 MPH. Called dealer, known common problem with GM 8-speed transmission. Dealer suggested getting a transmission fluid flush and change. Trying to get that scheduled at this time. Doing an internet search, this seems to be a very common problem with these transmissions.
Corrective Action:
Automatic transmission causing hesitation or stalling feeling when pulling into traffic. Also, now getting a shudder or vibration at variable speeds from 25 to 75 MPH. Called dealer, known common problem with GM 8-speed transmission. Dealer suggested getting a transmission fluid flush and change. Trying to get that scheduled at this time. Doing an internet search, this seems to be a very common problem with these transmissions.
Additional Notes:
Automatic transmission causing hesitation or stalling feeling when pulling into traffic. Also, now getting a shudder or vibration at variable speeds from 25 to 75 MPH. Called dealer, known common problem with GM 8-speed transmission. Dealer suggested getting a transmission fluid flush and change. Trying to get that scheduled at this time. Doing an internet search, this seems to be a very common problem with these transmissions.
Mfg Campaign: 11487143
Recall Date: Sep 29, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission related issue - per dealer diagnosis, the transmission on the vehicle need to be replaced due to 1st gear bumping/harsh, rough/chuggling & being delayed when shifting. Complete lost of 1st gear after reaching operating temperature. Sudden loss of acceleration and the vehicle stalling while driving on a busy the freeway is a big safety issue to both the driver and other commuters. Vehicle was inspected by the Chevy Dealership - Alan Webb Chevrolet No warning lamps or messages showed prior to the failure. Just sudden lost of power while driving on the freeway.
Corrective Action:
Transmission related issue - per dealer diagnosis, the transmission on the vehicle need to be replaced due to 1st gear bumping/harsh, rough/chuggling & being delayed when shifting. Complete lost of 1st gear after reaching operating temperature. Sudden loss of acceleration and the vehicle stalling while driving on a busy the freeway is a big safety issue to both the driver and other commuters. Vehicle was inspected by the Chevy Dealership - Alan Webb Chevrolet No warning lamps or messages showed prior to the failure. Just sudden lost of power while driving on the freeway.
Additional Notes:
Transmission related issue - per dealer diagnosis, the transmission on the vehicle need to be replaced due to 1st gear bumping/harsh, rough/chuggling & being delayed when shifting. Complete lost of 1st gear after reaching operating temperature. Sudden loss of acceleration and the vehicle stalling while driving on a busy the freeway is a big safety issue to both the driver and other commuters. Vehicle was inspected by the Chevy Dealership - Alan Webb Chevrolet No warning lamps or messages showed prior to the failure. Just sudden lost of power while driving on the freeway.
Mfg Campaign: 11487146
Recall Date: Sep 29, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
In my truck it goes from V8 to V4 and I want it to stay in V8 all the time. Also, I have 5.3 engine, and cuz it goes into V4, that means that the back 2 lifters isn't getting enough oil, which can cause those lifters to lock up. I think those trucks that have that issue need to be recalled, cuz if the lifters lock up it can cause the engine to lock up and cause the truck to have an accident and possibly hurt a lot of people. Also, yes there are tuners you can buy to stop the V4 part, but who knows what they can mess up in the computer part.
Corrective Action:
In my truck it goes from V8 to V4 and I want it to stay in V8 all the time. Also, I have 5.3 engine, and cuz it goes into V4, that means that the back 2 lifters isn't getting enough oil, which can cause those lifters to lock up. I think those trucks that have that issue need to be recalled, cuz if the lifters lock up it can cause the engine to lock up and cause the truck to have an accident and possibly hurt a lot of people. Also, yes there are tuners you can buy to stop the V4 part, but who knows what they can mess up in the computer part.
Additional Notes:
In my truck it goes from V8 to V4 and I want it to stay in V8 all the time. Also, I have 5.3 engine, and cuz it goes into V4, that means that the back 2 lifters isn't getting enough oil, which can cause those lifters to lock up. I think those trucks that have that issue need to be recalled, cuz if the lifters lock up it can cause the engine to lock up and cause the truck to have an accident and possibly hurt a lot of people. Also, yes there are tuners you can buy to stop the V4 part, but who knows what they can mess up in the computer part.
Mfg Campaign: 11486624
Recall Date: Sep 27, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Service trailer brake warning consistently flashing and dinging, every 1-4 seconds. Taking away my ability to see any digital read out on the screen, not safe to drive with this consistant relentless chiming and flashing on the screen. This issue has ready cost me a battery.
Corrective Action:
Service trailer brake warning consistently flashing and dinging, every 1-4 seconds. Taking away my ability to see any digital read out on the screen, not safe to drive with this consistant relentless chiming and flashing on the screen. This issue has ready cost me a battery.
Additional Notes:
Service trailer brake warning consistently flashing and dinging, every 1-4 seconds. Taking away my ability to see any digital read out on the screen, not safe to drive with this consistant relentless chiming and flashing on the screen. This issue has ready cost me a battery.
Mfg Campaign: 11486538
Recall Date: Sep 26, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Service trailer brake warning consistently flashing and dinging, every 1-4 seconds. Taking away my ability to see any digital read out on the screen, not safe to drive with this consistant relentless chiming and flashing on the screen. This issue has ready cost me a battery.
Corrective Action:
Service trailer brake warning consistently flashing and dinging, every 1-4 seconds. Taking away my ability to see any digital read out on the screen, not safe to drive with this consistant relentless chiming and flashing on the screen. This issue has ready cost me a battery.
Additional Notes:
Service trailer brake warning consistently flashing and dinging, every 1-4 seconds. Taking away my ability to see any digital read out on the screen, not safe to drive with this consistant relentless chiming and flashing on the screen. This issue has ready cost me a battery.
Mfg Campaign: 11486538
Recall Date: Sep 26, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle shake when accelerating,decelerating, stalls when taking off,the losses traction when it does take off, jerks the vehicle when shifting up or down sometimes causing loss of traction, especially on wet roads. Has been taken to the dealer several times, tsb has been performed only gives temporary fix. I cannot allow anyone to drive this vehicle because it randomly looses traction. The dealer,Mtn View Chevrolet, has duplicated the problem in the past and performed a tsb that was not a permanent repair. This has been an ongoing issue since 2019
Corrective Action:
The vehicle shake when accelerating,decelerating, stalls when taking off,the losses traction when it does take off, jerks the vehicle when shifting up or down sometimes causing loss of traction, especially on wet roads. Has been taken to the dealer several times, tsb has been performed only gives temporary fix. I cannot allow anyone to drive this vehicle because it randomly looses traction. The dealer,Mtn View Chevrolet, has duplicated the problem in the past and performed a tsb that was not a permanent repair. This has been an ongoing issue since 2019
Additional Notes:
The vehicle shake when accelerating,decelerating, stalls when taking off,the losses traction when it does take off, jerks the vehicle when shifting up or down sometimes causing loss of traction, especially on wet roads. Has been taken to the dealer several times, tsb has been performed only gives temporary fix. I cannot allow anyone to drive this vehicle because it randomly looses traction. The dealer,Mtn View Chevrolet, has duplicated the problem in the past and performed a tsb that was not a permanent repair. This has been an ongoing issue since 2019
Mfg Campaign: 11485614
Recall Date: Sep 21, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My brakes weren’t working very good. And when I backed out my driveway I had no brakes at all and almost hit a vehicle. I took my truck to Smith Chevrolet where I bought it in Turlock Ca 95380. Upon arrival they checked it in an provided me a loaner vehicle. I purchased the vehicle with every extended warranty available.. I was within my warranties. I’m still in my warranty limit. I received a call and was told they need the loaner vehicle back for other customers. I asked if they fixed the issue. The service tech manager and service tech said there was no issue with the brakes. I asked if they got in the vehicle and tested it. They said yes. Problem is I knew they were lying. I arrived to the dealership and I met with [XXX] the general manager cause I had conflict with service manager and service tech. I asked a 30+ year mechanic named [XXX] landers to jump in the truck to test the brake. He said there’s no reason the brake boosters are defected and should be replaced. But I insisted he still test the vehicle. When tested the vehicle had severe break issues. I was still left with no loaner vehicle and given my truck to take home with brake issues. Come to find out the service manager and service tech were fired. But [XXX] the general manager was the one that let me leave with my truck and no loaner vehicle. It has been a nightmare for a couple years now. I think outside of this I will seek a serious lawsuit against Smith Chevrolet and [XXX]. The brake booster is still not fixed. Thanks INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
My brakes weren’t working very good. And when I backed out my driveway I had no brakes at all and almost hit a vehicle. I took my truck to Smith Chevrolet where I bought it in Turlock Ca 95380. Upon arrival they checked it in an provided me a loaner vehicle. I purchased the vehicle with every extended warranty available.. I was within my warranties. I’m still in my warranty limit. I received a call and was told they need the loaner vehicle back for other customers. I asked if they fixed the issue. The service tech manager and service tech said there was no issue with the brakes. I asked if they got in the vehicle and tested it. They said yes. Problem is I knew they were lying. I arrived to the dealership and I met with [XXX] the general manager cause I had conflict with service manager and service tech. I asked a 30+ year mechanic named [XXX] landers to jump in the truck to test the brake. He said there’s no reason the brake boosters are defected and should be replaced. But I insisted he still test the vehicle. When tested the vehicle had severe break issues. I was still left with no loaner vehicle and given my truck to take home with brake issues. Come to find out the service manager and service tech were fired. But [XXX] the general manager was the one that let me leave with my truck and no loaner vehicle. It has been a nightmare for a couple years now. I think outside of this I will seek a serious lawsuit against Smith Chevrolet and [XXX]. The brake booster is still not fixed. Thanks INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
My brakes weren’t working very good. And when I backed out my driveway I had no brakes at all and almost hit a vehicle. I took my truck to Smith Chevrolet where I bought it in Turlock Ca 95380. Upon arrival they checked it in an provided me a loaner vehicle. I purchased the vehicle with every extended warranty available.. I was within my warranties. I’m still in my warranty limit. I received a call and was told they need the loaner vehicle back for other customers. I asked if they fixed the issue. The service tech manager and service tech said there was no issue with the brakes. I asked if they got in the vehicle and tested it. They said yes. Problem is I knew they were lying. I arrived to the dealership and I met with [XXX] the general manager cause I had conflict with service manager and service tech. I asked a 30+ year mechanic named [XXX] landers to jump in the truck to test the brake. He said there’s no reason the brake boosters are defected and should be replaced. But I insisted he still test the vehicle. When tested the vehicle had severe break issues. I was still left with no loaner vehicle and given my truck to take home with brake issues. Come to find out the service manager and service tech were fired. But [XXX] the general manager was the one that let me leave with my truck and no loaner vehicle. It has been a nightmare for a couple years now. I think outside of this I will seek a serious lawsuit against Smith Chevrolet and [XXX]. The brake booster is still not fixed. Thanks INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11484316
Recall Date: Sep 13, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The service trailer brake system warning went off on a return trip from Minnesota August 18. It chimed incessantly- probably every 5-8 seconds while driving. It was a huge distraction. I finally pulled over and pulled fuse #1 in the engine compartment hoping this would alleviate the chimes and now it only chimes every 3-5 minutes. I have NEVER used the trailer brake system as I only trailer my boat without it.
Corrective Action:
The service trailer brake system warning went off on a return trip from Minnesota August 18. It chimed incessantly- probably every 5-8 seconds while driving. It was a huge distraction. I finally pulled over and pulled fuse #1 in the engine compartment hoping this would alleviate the chimes and now it only chimes every 3-5 minutes. I have NEVER used the trailer brake system as I only trailer my boat without it.
Additional Notes:
The service trailer brake system warning went off on a return trip from Minnesota August 18. It chimed incessantly- probably every 5-8 seconds while driving. It was a huge distraction. I finally pulled over and pulled fuse #1 in the engine compartment hoping this would alleviate the chimes and now it only chimes every 3-5 minutes. I have NEVER used the trailer brake system as I only trailer my boat without it.
Mfg Campaign: 11483341
Recall Date: Sep 7, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My 2017 Chevy Silverado LT Z71 started shaking and jerking while I was traveling at 65 mph and almost caused an accident on I - 65 North. The engine light never came on until the truck lost acceleration after leaving the interstate and would not shift into other gears. I was able to get off the interstate at 30 mph while other vehicles are going past me 70 mph +. I stopped at a dealership and they checked the vehicle out and told me the transmission needs to be replaced at $6500 with only 79,000 miles on the vehicle. I investigated online and realized other owners have been complaining about 6 and 8 speed transmission shaking and shuddering/Jerking while driving. The dealerships have been flushing and changing the transmission fluid to stop the problem in 8 speed transmissions. The dealership the truck is at for repairs told me this. GM knows this is a major problem with their transmission, and it appears they refuse to recall this safety issue. Owners will pull out in traffic or driving on the interstate and the 6 to 8 speed transmissions will sporadically stop shifting thru gears and start shaking and jerking the vehicle causing acceleration issues. GM needs to fix this problem with their transmissions because it is a safety issue for the public. The dealership told me not to set the truck to the auto setting that operates the 2 wheel or 4 wheel drive setting, and to leave it at 2 wheel drive while driving because they said the vehicle will have transmission problems if you move the setting. GM and the dealership knows this is a major problem and so does every owner. Hopefully, this problem will be addressed.
Corrective Action:
My 2017 Chevy Silverado LT Z71 started shaking and jerking while I was traveling at 65 mph and almost caused an accident on I - 65 North. The engine light never came on until the truck lost acceleration after leaving the interstate and would not shift into other gears. I was able to get off the interstate at 30 mph while other vehicles are going past me 70 mph +. I stopped at a dealership and they checked the vehicle out and told me the transmission needs to be replaced at $6500 with only 79,000 miles on the vehicle. I investigated online and realized other owners have been complaining about 6 and 8 speed transmission shaking and shuddering/Jerking while driving. The dealerships have been flushing and changing the transmission fluid to stop the problem in 8 speed transmissions. The dealership the truck is at for repairs told me this. GM knows this is a major problem with their transmission, and it appears they refuse to recall this safety issue. Owners will pull out in traffic or driving on the interstate and the 6 to 8 speed transmissions will sporadically stop shifting thru gears and start shaking and jerking the vehicle causing acceleration issues. GM needs to fix this problem with their transmissions because it is a safety issue for the public. The dealership told me not to set the truck to the auto setting that operates the 2 wheel or 4 wheel drive setting, and to leave it at 2 wheel drive while driving because they said the vehicle will have transmission problems if you move the setting. GM and the dealership knows this is a major problem and so does every owner. Hopefully, this problem will be addressed.
Additional Notes:
My 2017 Chevy Silverado LT Z71 started shaking and jerking while I was traveling at 65 mph and almost caused an accident on I - 65 North. The engine light never came on until the truck lost acceleration after leaving the interstate and would not shift into other gears. I was able to get off the interstate at 30 mph while other vehicles are going past me 70 mph +. I stopped at a dealership and they checked the vehicle out and told me the transmission needs to be replaced at $6500 with only 79,000 miles on the vehicle. I investigated online and realized other owners have been complaining about 6 and 8 speed transmission shaking and shuddering/Jerking while driving. The dealerships have been flushing and changing the transmission fluid to stop the problem in 8 speed transmissions. The dealership the truck is at for repairs told me this. GM knows this is a major problem with their transmission, and it appears they refuse to recall this safety issue. Owners will pull out in traffic or driving on the interstate and the 6 to 8 speed transmissions will sporadically stop shifting thru gears and start shaking and jerking the vehicle causing acceleration issues. GM needs to fix this problem with their transmissions because it is a safety issue for the public. The dealership told me not to set the truck to the auto setting that operates the 2 wheel or 4 wheel drive setting, and to leave it at 2 wheel drive while driving because they said the vehicle will have transmission problems if you move the setting. GM and the dealership knows this is a major problem and so does every owner. Hopefully, this problem will be addressed.
Mfg Campaign: 11483400
Recall Date: Sep 7, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My service trailer brake system blinked twice, not on at this time. I understand that this a on going problem. please advise if you are going to make GM a recall problem. thanks
Corrective Action:
My service trailer brake system blinked twice, not on at this time. I understand that this a on going problem. please advise if you are going to make GM a recall problem. thanks
Additional Notes:
My service trailer brake system blinked twice, not on at this time. I understand that this a on going problem. please advise if you are going to make GM a recall problem. thanks
Mfg Campaign: 11481492
Recall Date: Aug 27, 2022
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
In January 2022 the drivers seat belt latch broke in my Silverado. The seat belt would not engage into the latch, there was an internal part of the latch that broke and prevented the seat belt from engaging. Obviously this is a safety issue in addition to my State having mandatory seat belt laws so I was unable to drive my vehicle. I contacted General Motors Customer Service who said the defect was not covered under any warranty. I took the vehicle to the dealer I purchased the truck from and had the repair made. It cost $316.97 for the dealer to replace the driver side seat belt latch. I followed up with General Motors to see if the part had ben recalled or if they would pay for the repair to this integral part of the truck's supplemental restraint system. General Motors sent me a check for $16.97 which they said was a prorated amount towards the amount I paid to have the seat belt repaired. While there is no official recall of this part currently, there are many public forums where Silverado owners have complained about this part of the supplemental restraint system failing. In my opinion a seat belt system should never fail, especially on a truck as new as mine and with such low mileage. My truck was purchased new, has been garage kept and has never been involved in any accident. The truck only had 44,400 miles on it at the time of the repair. I find it hard to believe that General Motors would not cover the repair under the terms of the supplemental restraint warranty.
Corrective Action:
In January 2022 the drivers seat belt latch broke in my Silverado. The seat belt would not engage into the latch, there was an internal part of the latch that broke and prevented the seat belt from engaging. Obviously this is a safety issue in addition to my State having mandatory seat belt laws so I was unable to drive my vehicle. I contacted General Motors Customer Service who said the defect was not covered under any warranty. I took the vehicle to the dealer I purchased the truck from and had the repair made. It cost $316.97 for the dealer to replace the driver side seat belt latch. I followed up with General Motors to see if the part had ben recalled or if they would pay for the repair to this integral part of the truck's supplemental restraint system. General Motors sent me a check for $16.97 which they said was a prorated amount towards the amount I paid to have the seat belt repaired. While there is no official recall of this part currently, there are many public forums where Silverado owners have complained about this part of the supplemental restraint system failing. In my opinion a seat belt system should never fail, especially on a truck as new as mine and with such low mileage. My truck was purchased new, has been garage kept and has never been involved in any accident. The truck only had 44,400 miles on it at the time of the repair. I find it hard to believe that General Motors would not cover the repair under the terms of the supplemental restraint warranty.
Additional Notes:
In January 2022 the drivers seat belt latch broke in my Silverado. The seat belt would not engage into the latch, there was an internal part of the latch that broke and prevented the seat belt from engaging. Obviously this is a safety issue in addition to my State having mandatory seat belt laws so I was unable to drive my vehicle. I contacted General Motors Customer Service who said the defect was not covered under any warranty. I took the vehicle to the dealer I purchased the truck from and had the repair made. It cost $316.97 for the dealer to replace the driver side seat belt latch. I followed up with General Motors to see if the part had ben recalled or if they would pay for the repair to this integral part of the truck's supplemental restraint system. General Motors sent me a check for $16.97 which they said was a prorated amount towards the amount I paid to have the seat belt repaired. While there is no official recall of this part currently, there are many public forums where Silverado owners have complained about this part of the supplemental restraint system failing. In my opinion a seat belt system should never fail, especially on a truck as new as mine and with such low mileage. My truck was purchased new, has been garage kept and has never been involved in any accident. The truck only had 44,400 miles on it at the time of the repair. I find it hard to believe that General Motors would not cover the repair under the terms of the supplemental restraint warranty.
Mfg Campaign: 11479940
Recall Date: Aug 18, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When towing RV the warning indicator “check trailer wiring” continually pops up and chimes and the trailer breaks continuously malfunction. This causes imminent danger to our family and others on the road as the trailer breaks malfunction and the continual chiming and warning lights take focus off the road.
Corrective Action:
When towing RV the warning indicator “check trailer wiring” continually pops up and chimes and the trailer breaks continuously malfunction. This causes imminent danger to our family and others on the road as the trailer breaks malfunction and the continual chiming and warning lights take focus off the road.
Additional Notes:
When towing RV the warning indicator “check trailer wiring” continually pops up and chimes and the trailer breaks continuously malfunction. This causes imminent danger to our family and others on the road as the trailer breaks malfunction and the continual chiming and warning lights take focus off the road.
Mfg Campaign: 11479859
Recall Date: Aug 17, 2022
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
1. I lost power steering, power breaks, all dash lights/power and I believe air bags. The truck is available for inspection. 2. The first time I was traveling at 65mph in moderate traffic, it was very difficult to pull over to safety. The second time I was traveling at 50mph on a very windy road with heavy traffic. I almost hit another vehicle head on with several vehicles traveling in both lanes. The last time I was backing into my carport and almost bumped I to my house. 3. No, I called onstar the first time, they did a system check and said everything was good. I called a dealership the Second time and they confirmed I had no open recalls and explained it would be difficult to troubleshoot because it was intermittent. 4. I will be calling back to the dealership in the morning to make an appointment. 5. I got the audible chime, the airbag light came on and the "trailer break" message came on the info center. But everything goes back to normal.
Corrective Action:
1. I lost power steering, power breaks, all dash lights/power and I believe air bags. The truck is available for inspection. 2. The first time I was traveling at 65mph in moderate traffic, it was very difficult to pull over to safety. The second time I was traveling at 50mph on a very windy road with heavy traffic. I almost hit another vehicle head on with several vehicles traveling in both lanes. The last time I was backing into my carport and almost bumped I to my house. 3. No, I called onstar the first time, they did a system check and said everything was good. I called a dealership the Second time and they confirmed I had no open recalls and explained it would be difficult to troubleshoot because it was intermittent. 4. I will be calling back to the dealership in the morning to make an appointment. 5. I got the audible chime, the airbag light came on and the "trailer break" message came on the info center. But everything goes back to normal.
Additional Notes:
1. I lost power steering, power breaks, all dash lights/power and I believe air bags. The truck is available for inspection. 2. The first time I was traveling at 65mph in moderate traffic, it was very difficult to pull over to safety. The second time I was traveling at 50mph on a very windy road with heavy traffic. I almost hit another vehicle head on with several vehicles traveling in both lanes. The last time I was backing into my carport and almost bumped I to my house. 3. No, I called onstar the first time, they did a system check and said everything was good. I called a dealership the Second time and they confirmed I had no open recalls and explained it would be difficult to troubleshoot because it was intermittent. 4. I will be calling back to the dealership in the morning to make an appointment. 5. I got the audible chime, the airbag light came on and the "trailer break" message came on the info center. But everything goes back to normal.
Mfg Campaign: 11479268
Recall Date: Aug 14, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1. I lost power steering, power breaks, all dash lights/power and I believe air bags. The truck is available for inspection. 2. The first time I was traveling at 65mph in moderate traffic, it was very difficult to pull over to safety. The second time I was traveling at 50mph on a very windy road with heavy traffic. I almost hit another vehicle head on with several vehicles traveling in both lanes. The last time I was backing into my carport and almost bumped I to my house. 3. No, I called onstar the first time, they did a system check and said everything was good. I called a dealership the Second time and they confirmed I had no open recalls and explained it would be difficult to troubleshoot because it was intermittent. 4. I will be calling back to the dealership in the morning to make an appointment. 5. I got the audible chime, the airbag light came on and the "trailer break" message came on the info center. But everything goes back to normal.
Corrective Action:
1. I lost power steering, power breaks, all dash lights/power and I believe air bags. The truck is available for inspection. 2. The first time I was traveling at 65mph in moderate traffic, it was very difficult to pull over to safety. The second time I was traveling at 50mph on a very windy road with heavy traffic. I almost hit another vehicle head on with several vehicles traveling in both lanes. The last time I was backing into my carport and almost bumped I to my house. 3. No, I called onstar the first time, they did a system check and said everything was good. I called a dealership the Second time and they confirmed I had no open recalls and explained it would be difficult to troubleshoot because it was intermittent. 4. I will be calling back to the dealership in the morning to make an appointment. 5. I got the audible chime, the airbag light came on and the "trailer break" message came on the info center. But everything goes back to normal.
Additional Notes:
1. I lost power steering, power breaks, all dash lights/power and I believe air bags. The truck is available for inspection. 2. The first time I was traveling at 65mph in moderate traffic, it was very difficult to pull over to safety. The second time I was traveling at 50mph on a very windy road with heavy traffic. I almost hit another vehicle head on with several vehicles traveling in both lanes. The last time I was backing into my carport and almost bumped I to my house. 3. No, I called onstar the first time, they did a system check and said everything was good. I called a dealership the Second time and they confirmed I had no open recalls and explained it would be difficult to troubleshoot because it was intermittent. 4. I will be calling back to the dealership in the morning to make an appointment. 5. I got the audible chime, the airbag light came on and the "trailer break" message came on the info center. But everything goes back to normal.
Mfg Campaign: 11479268
Recall Date: Aug 14, 2022
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