Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors (GM) is recalling certain 2018 GMC Sierra 1500, 2019 Sierra 2500, 3500, Chevrolet Silverado 3500, and Chevrolet Silverado 2500 and 2018 Chevrolet Silverado 1500 Crew Cab vehicles. The left or right-side roof-rail air bag (RRAB) inflator end cap may detach from the inflator or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: N252513060
Recall Date: Jun 25, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, GMC Sierra 1500, 2018-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 Crew Cab trucks. The left or right-side roof-rail air bag (RRAB) inflator end cap may detach from the inflator or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242474500
Recall Date: Oct 10, 2024
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Cadillac Escalade, Chevrolet Silverado 1500 and Tahoe, GMC Sierra 1500 and Yukon vehicles equipped with either a 5.3L or 6.2L V8 engine. The output of the mechanical vacuum pump can decrease over time, decreasing the amount of vacuum/power brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202300860
Recall Date: Oct 1, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
Consumer Complaints
640 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving 35 MPH, the vehicle went into LIMP Mode and was slow to respond as needed. The contact stated that there was smoke coming from the exhaust. While driving, the rear end locked up. The contact stated that the vehicle was slipping, and the vehicle shut off while driving. The contact stated that several unknown warning lights were illuminated. The contact replaced the spark plugs, coil pack, and spark plug wires with a misfire in cylinder #6. The contact stated that the fluids were replaced at an unknown local dealer prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 170,000.
Corrective Action:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving 35 MPH, the vehicle went into LIMP Mode and was slow to respond as needed. The contact stated that there was smoke coming from the exhaust. While driving, the rear end locked up. The contact stated that the vehicle was slipping, and the vehicle shut off while driving. The contact stated that several unknown warning lights were illuminated. The contact replaced the spark plugs, coil pack, and spark plug wires with a misfire in cylinder #6. The contact stated that the fluids were replaced at an unknown local dealer prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 170,000.
Additional Notes:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving 35 MPH, the vehicle went into LIMP Mode and was slow to respond as needed. The contact stated that there was smoke coming from the exhaust. While driving, the rear end locked up. The contact stated that the vehicle was slipping, and the vehicle shut off while driving. The contact stated that several unknown warning lights were illuminated. The contact replaced the spark plugs, coil pack, and spark plug wires with a misfire in cylinder #6. The contact stated that the fluids were replaced at an unknown local dealer prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 170,000.
Mfg Campaign: 11655153
Recall Date: Apr 17, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving 35 MPH, the vehicle went into LIMP Mode and was slow to respond as needed. The contact stated that there was smoke coming from the exhaust. While driving, the rear end locked up. The contact stated that the vehicle was slipping, and the vehicle shut off while driving. The contact stated that several unknown warning lights were illuminated. The contact replaced the spark plugs, coil pack, and spark plug wires with a misfire in cylinder #6. The contact stated that the fluids were replaced at an unknown local dealer prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 170,000.
Corrective Action:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving 35 MPH, the vehicle went into LIMP Mode and was slow to respond as needed. The contact stated that there was smoke coming from the exhaust. While driving, the rear end locked up. The contact stated that the vehicle was slipping, and the vehicle shut off while driving. The contact stated that several unknown warning lights were illuminated. The contact replaced the spark plugs, coil pack, and spark plug wires with a misfire in cylinder #6. The contact stated that the fluids were replaced at an unknown local dealer prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 170,000.
Additional Notes:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving 35 MPH, the vehicle went into LIMP Mode and was slow to respond as needed. The contact stated that there was smoke coming from the exhaust. While driving, the rear end locked up. The contact stated that the vehicle was slipping, and the vehicle shut off while driving. The contact stated that several unknown warning lights were illuminated. The contact replaced the spark plugs, coil pack, and spark plug wires with a misfire in cylinder #6. The contact stated that the fluids were replaced at an unknown local dealer prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 170,000.
Mfg Campaign: 11655153
Recall Date: Apr 17, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine all of a sudden had no power or acceleration. Started shaking and thumping extremely loud.
Corrective Action:
Engine all of a sudden had no power or acceleration. Started shaking and thumping extremely loud.
Additional Notes:
Engine all of a sudden had no power or acceleration. Started shaking and thumping extremely loud.
Mfg Campaign: 11654880
Recall Date: Apr 15, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving 30 MPH, the transmission became stuck in second gear. The contact pulled over the right side of the road and turned off the vehicle for two minutes. The vehicle was then restarted and there was an abnormal banging sound coming from the gear shifter. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The Insurance Company had not yet been contacted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,000.
Corrective Action:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving 30 MPH, the transmission became stuck in second gear. The contact pulled over the right side of the road and turned off the vehicle for two minutes. The vehicle was then restarted and there was an abnormal banging sound coming from the gear shifter. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The Insurance Company had not yet been contacted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,000.
Additional Notes:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated while driving 30 MPH, the transmission became stuck in second gear. The contact pulled over the right side of the road and turned off the vehicle for two minutes. The vehicle was then restarted and there was an abnormal banging sound coming from the gear shifter. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The Insurance Company had not yet been contacted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,000.
Mfg Campaign: 11654577
Recall Date: Apr 14, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I purchased a used 2018 Chevrolet Silverado High Country (VIN: [XXX] ) on [XXX], with 24,375 miles. On the day of pickup, the truck felt like it was driving over rumble strips. Dimmitt Chevrolet flushed the transmission and used the updated Mobil 1 HP LV fluid. This worked temporarily, but the shudder returned. CarMax then sent the truck to Burke’s Transmission in Sarasota, where they replaced the torque converter. However, the shop declined to rebuild the transmission, citing its complexity. I later brought the truck to Cox Chevrolet in Bradenton. Despite clearly describing the shudder, harsh shifting, and driveline clunk, they told me the behavior was “normal” and refused to investigate further, stating, “We’ll look into it once the unit fails completely.” The symptoms have worsened. Harsh 1–2, 2–3, and 3–4 shifts are back. Shifting into Drive causes a loud clunk and forward lurch. Cold starts cause bucking and sudden stopping. I’ve replaced the tires, Bilstein 5100 rear shocks, and front suspension parts, but the problem persists. I signed on to a class action lawsuit against GM over the 8L90 transmission, but my claim was denied. This issue is well-documented and matches reports from many other owners. It affects drivability, safety, and long-term reliability. GM and its dealers have failed to properly address this known transmission defect. I urge NHTSA to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I purchased a used 2018 Chevrolet Silverado High Country (VIN: [XXX] ) on [XXX], with 24,375 miles. On the day of pickup, the truck felt like it was driving over rumble strips. Dimmitt Chevrolet flushed the transmission and used the updated Mobil 1 HP LV fluid. This worked temporarily, but the shudder returned. CarMax then sent the truck to Burke’s Transmission in Sarasota, where they replaced the torque converter. However, the shop declined to rebuild the transmission, citing its complexity. I later brought the truck to Cox Chevrolet in Bradenton. Despite clearly describing the shudder, harsh shifting, and driveline clunk, they told me the behavior was “normal” and refused to investigate further, stating, “We’ll look into it once the unit fails completely.” The symptoms have worsened. Harsh 1–2, 2–3, and 3–4 shifts are back. Shifting into Drive causes a loud clunk and forward lurch. Cold starts cause bucking and sudden stopping. I’ve replaced the tires, Bilstein 5100 rear shocks, and front suspension parts, but the problem persists. I signed on to a class action lawsuit against GM over the 8L90 transmission, but my claim was denied. This issue is well-documented and matches reports from many other owners. It affects drivability, safety, and long-term reliability. GM and its dealers have failed to properly address this known transmission defect. I urge NHTSA to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I purchased a used 2018 Chevrolet Silverado High Country (VIN: [XXX] ) on [XXX], with 24,375 miles. On the day of pickup, the truck felt like it was driving over rumble strips. Dimmitt Chevrolet flushed the transmission and used the updated Mobil 1 HP LV fluid. This worked temporarily, but the shudder returned. CarMax then sent the truck to Burke’s Transmission in Sarasota, where they replaced the torque converter. However, the shop declined to rebuild the transmission, citing its complexity. I later brought the truck to Cox Chevrolet in Bradenton. Despite clearly describing the shudder, harsh shifting, and driveline clunk, they told me the behavior was “normal” and refused to investigate further, stating, “We’ll look into it once the unit fails completely.” The symptoms have worsened. Harsh 1–2, 2–3, and 3–4 shifts are back. Shifting into Drive causes a loud clunk and forward lurch. Cold starts cause bucking and sudden stopping. I’ve replaced the tires, Bilstein 5100 rear shocks, and front suspension parts, but the problem persists. I signed on to a class action lawsuit against GM over the 8L90 transmission, but my claim was denied. This issue is well-documented and matches reports from many other owners. It affects drivability, safety, and long-term reliability. GM and its dealers have failed to properly address this known transmission defect. I urge NHTSA to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11653452
Recall Date: Apr 8, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a used 2018 Chevrolet Silverado High Country (VIN: [XXX] ) on [XXX], with 24,375 miles. On the day of pickup, the truck felt like it was driving over rumble strips. Dimmitt Chevrolet flushed the transmission and used the updated Mobil 1 HP LV fluid. This worked temporarily, but the shudder returned. CarMax then sent the truck to Burke’s Transmission in Sarasota, where they replaced the torque converter. However, the shop declined to rebuild the transmission, citing its complexity. I later brought the truck to Cox Chevrolet in Bradenton. Despite clearly describing the shudder, harsh shifting, and driveline clunk, they told me the behavior was “normal” and refused to investigate further, stating, “We’ll look into it once the unit fails completely.” The symptoms have worsened. Harsh 1–2, 2–3, and 3–4 shifts are back. Shifting into Drive causes a loud clunk and forward lurch. Cold starts cause bucking and sudden stopping. I’ve replaced the tires, Bilstein 5100 rear shocks, and front suspension parts, but the problem persists. I signed on to a class action lawsuit against GM over the 8L90 transmission, but my claim was denied. This issue is well-documented and matches reports from many other owners. It affects drivability, safety, and long-term reliability. GM and its dealers have failed to properly address this known transmission defect. I urge NHTSA to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I purchased a used 2018 Chevrolet Silverado High Country (VIN: [XXX] ) on [XXX], with 24,375 miles. On the day of pickup, the truck felt like it was driving over rumble strips. Dimmitt Chevrolet flushed the transmission and used the updated Mobil 1 HP LV fluid. This worked temporarily, but the shudder returned. CarMax then sent the truck to Burke’s Transmission in Sarasota, where they replaced the torque converter. However, the shop declined to rebuild the transmission, citing its complexity. I later brought the truck to Cox Chevrolet in Bradenton. Despite clearly describing the shudder, harsh shifting, and driveline clunk, they told me the behavior was “normal” and refused to investigate further, stating, “We’ll look into it once the unit fails completely.” The symptoms have worsened. Harsh 1–2, 2–3, and 3–4 shifts are back. Shifting into Drive causes a loud clunk and forward lurch. Cold starts cause bucking and sudden stopping. I’ve replaced the tires, Bilstein 5100 rear shocks, and front suspension parts, but the problem persists. I signed on to a class action lawsuit against GM over the 8L90 transmission, but my claim was denied. This issue is well-documented and matches reports from many other owners. It affects drivability, safety, and long-term reliability. GM and its dealers have failed to properly address this known transmission defect. I urge NHTSA to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I purchased a used 2018 Chevrolet Silverado High Country (VIN: [XXX] ) on [XXX], with 24,375 miles. On the day of pickup, the truck felt like it was driving over rumble strips. Dimmitt Chevrolet flushed the transmission and used the updated Mobil 1 HP LV fluid. This worked temporarily, but the shudder returned. CarMax then sent the truck to Burke’s Transmission in Sarasota, where they replaced the torque converter. However, the shop declined to rebuild the transmission, citing its complexity. I later brought the truck to Cox Chevrolet in Bradenton. Despite clearly describing the shudder, harsh shifting, and driveline clunk, they told me the behavior was “normal” and refused to investigate further, stating, “We’ll look into it once the unit fails completely.” The symptoms have worsened. Harsh 1–2, 2–3, and 3–4 shifts are back. Shifting into Drive causes a loud clunk and forward lurch. Cold starts cause bucking and sudden stopping. I’ve replaced the tires, Bilstein 5100 rear shocks, and front suspension parts, but the problem persists. I signed on to a class action lawsuit against GM over the 8L90 transmission, but my claim was denied. This issue is well-documented and matches reports from many other owners. It affects drivability, safety, and long-term reliability. GM and its dealers have failed to properly address this known transmission defect. I urge NHTSA to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11653452
Recall Date: Apr 8, 2025
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I purchased a used 2018 Chevrolet Silverado High Country (VIN: [XXX] ) on [XXX], with 24,375 miles. On the day of pickup, the truck felt like it was driving over rumble strips. Dimmitt Chevrolet flushed the transmission and used the updated Mobil 1 HP LV fluid. This worked temporarily, but the shudder returned. CarMax then sent the truck to Burke’s Transmission in Sarasota, where they replaced the torque converter. However, the shop declined to rebuild the transmission, citing its complexity. I later brought the truck to Cox Chevrolet in Bradenton. Despite clearly describing the shudder, harsh shifting, and driveline clunk, they told me the behavior was “normal” and refused to investigate further, stating, “We’ll look into it once the unit fails completely.” The symptoms have worsened. Harsh 1–2, 2–3, and 3–4 shifts are back. Shifting into Drive causes a loud clunk and forward lurch. Cold starts cause bucking and sudden stopping. I’ve replaced the tires, Bilstein 5100 rear shocks, and front suspension parts, but the problem persists. I signed on to a class action lawsuit against GM over the 8L90 transmission, but my claim was denied. This issue is well-documented and matches reports from many other owners. It affects drivability, safety, and long-term reliability. GM and its dealers have failed to properly address this known transmission defect. I urge NHTSA to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I purchased a used 2018 Chevrolet Silverado High Country (VIN: [XXX] ) on [XXX], with 24,375 miles. On the day of pickup, the truck felt like it was driving over rumble strips. Dimmitt Chevrolet flushed the transmission and used the updated Mobil 1 HP LV fluid. This worked temporarily, but the shudder returned. CarMax then sent the truck to Burke’s Transmission in Sarasota, where they replaced the torque converter. However, the shop declined to rebuild the transmission, citing its complexity. I later brought the truck to Cox Chevrolet in Bradenton. Despite clearly describing the shudder, harsh shifting, and driveline clunk, they told me the behavior was “normal” and refused to investigate further, stating, “We’ll look into it once the unit fails completely.” The symptoms have worsened. Harsh 1–2, 2–3, and 3–4 shifts are back. Shifting into Drive causes a loud clunk and forward lurch. Cold starts cause bucking and sudden stopping. I’ve replaced the tires, Bilstein 5100 rear shocks, and front suspension parts, but the problem persists. I signed on to a class action lawsuit against GM over the 8L90 transmission, but my claim was denied. This issue is well-documented and matches reports from many other owners. It affects drivability, safety, and long-term reliability. GM and its dealers have failed to properly address this known transmission defect. I urge NHTSA to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I purchased a used 2018 Chevrolet Silverado High Country (VIN: [XXX] ) on [XXX], with 24,375 miles. On the day of pickup, the truck felt like it was driving over rumble strips. Dimmitt Chevrolet flushed the transmission and used the updated Mobil 1 HP LV fluid. This worked temporarily, but the shudder returned. CarMax then sent the truck to Burke’s Transmission in Sarasota, where they replaced the torque converter. However, the shop declined to rebuild the transmission, citing its complexity. I later brought the truck to Cox Chevrolet in Bradenton. Despite clearly describing the shudder, harsh shifting, and driveline clunk, they told me the behavior was “normal” and refused to investigate further, stating, “We’ll look into it once the unit fails completely.” The symptoms have worsened. Harsh 1–2, 2–3, and 3–4 shifts are back. Shifting into Drive causes a loud clunk and forward lurch. Cold starts cause bucking and sudden stopping. I’ve replaced the tires, Bilstein 5100 rear shocks, and front suspension parts, but the problem persists. I signed on to a class action lawsuit against GM over the 8L90 transmission, but my claim was denied. This issue is well-documented and matches reports from many other owners. It affects drivability, safety, and long-term reliability. GM and its dealers have failed to properly address this known transmission defect. I urge NHTSA to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11653452
Recall Date: Apr 8, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Lifter problem misfire
Corrective Action:
Lifter problem misfire
Additional Notes:
Lifter problem misfire
Mfg Campaign: 11653046
Recall Date: Apr 6, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
on or about [XXX] while driving through Olathe Kansas, the torque converter and subsequently the transmission on my 2018 Chevy Silverado 1500 failed while driving in heavy traffic. While navigating to a safe place outside the high-speed traffic corridor, the truck would run at approximately 3000 RPM at a speed of 40MPH. By sheer luck, we were not involved in a traffic accident. Replacement cost of the transmission unit was $7907.88 and $800 for a rental truck while the dealer replaced the transmission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
on or about [XXX] while driving through Olathe Kansas, the torque converter and subsequently the transmission on my 2018 Chevy Silverado 1500 failed while driving in heavy traffic. While navigating to a safe place outside the high-speed traffic corridor, the truck would run at approximately 3000 RPM at a speed of 40MPH. By sheer luck, we were not involved in a traffic accident. Replacement cost of the transmission unit was $7907.88 and $800 for a rental truck while the dealer replaced the transmission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
on or about [XXX] while driving through Olathe Kansas, the torque converter and subsequently the transmission on my 2018 Chevy Silverado 1500 failed while driving in heavy traffic. While navigating to a safe place outside the high-speed traffic corridor, the truck would run at approximately 3000 RPM at a speed of 40MPH. By sheer luck, we were not involved in a traffic accident. Replacement cost of the transmission unit was $7907.88 and $800 for a rental truck while the dealer replaced the transmission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11652316
Recall Date: Apr 2, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
transmission temprature excessively high, there is a TSB#21-NA-199 Document[XXX] on Thermo bypass vlave on 2018 trucks 6 speed transmissions. 200 degree transmission temp is too high. Service advisor originally said thats normal, after high temp issue a 5th time. I referenced the TSB #21-NA-199 to the dealership service advisor, Advisor said bring it in. Dealer replaced the original Thermo 198 degree transmission bypass valve with Gm's recommended 158 degree trans bypass vlave. Delaer proceeded to charged me $200 diagnostic fee and $167 for part and $258 for labor Total cost was $658 from Holz Morots Hales Corners Wisconsin. My truck was purchased in 2020 and I recieved the full 6 year warranty vehicle currently has 57,000 miles. Im within 60,000 drive train warranty. Dealer claims TSB is not part of the drive train warranty therefor not covered. How's that possible, a drive train is damaged by excessive heat and the thermo bypass valve of 198, creates excessive heat in the transmission destroying countless chevrolet transmissions. My position is: if the Thermo Bypass transmission vlave is not part of the drive train, then what is it doing in my transmission which moves the vehicle? I want to file a complaint, I want Chevrolet to stand behind the product they built and sold . Dodging responsibility on technicality is how Chevrolet will lose buyers. I'm very unhappy with the way I was treated with zero responsibility for the GM product. The dealership would not provide any type of discount .. too add insult to injury the dealer charged me a diagnostic fee after lengthy conversation on the problem which is absurd and offensive to any consumer. I paid and I said to myself, Chevrolet just lost a great customer because of a lousy policy claiming the thermo by pass valve is not part of the drive train ... Bleed the consumer for a repair on the failures created by the manufacturer. Its under warranty on top of it all.. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
Corrective Action:
transmission temprature excessively high, there is a TSB#21-NA-199 Document[XXX] on Thermo bypass vlave on 2018 trucks 6 speed transmissions. 200 degree transmission temp is too high. Service advisor originally said thats normal, after high temp issue a 5th time. I referenced the TSB #21-NA-199 to the dealership service advisor, Advisor said bring it in. Dealer replaced the original Thermo 198 degree transmission bypass valve with Gm's recommended 158 degree trans bypass vlave. Delaer proceeded to charged me $200 diagnostic fee and $167 for part and $258 for labor Total cost was $658 from Holz Morots Hales Corners Wisconsin. My truck was purchased in 2020 and I recieved the full 6 year warranty vehicle currently has 57,000 miles. Im within 60,000 drive train warranty. Dealer claims TSB is not part of the drive train warranty therefor not covered. How's that possible, a drive train is damaged by excessive heat and the thermo bypass valve of 198, creates excessive heat in the transmission destroying countless chevrolet transmissions. My position is: if the Thermo Bypass transmission vlave is not part of the drive train, then what is it doing in my transmission which moves the vehicle? I want to file a complaint, I want Chevrolet to stand behind the product they built and sold . Dodging responsibility on technicality is how Chevrolet will lose buyers. I'm very unhappy with the way I was treated with zero responsibility for the GM product. The dealership would not provide any type of discount .. too add insult to injury the dealer charged me a diagnostic fee after lengthy conversation on the problem which is absurd and offensive to any consumer. I paid and I said to myself, Chevrolet just lost a great customer because of a lousy policy claiming the thermo by pass valve is not part of the drive train ... Bleed the consumer for a repair on the failures created by the manufacturer. Its under warranty on top of it all.. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
Additional Notes:
transmission temprature excessively high, there is a TSB#21-NA-199 Document[XXX] on Thermo bypass vlave on 2018 trucks 6 speed transmissions. 200 degree transmission temp is too high. Service advisor originally said thats normal, after high temp issue a 5th time. I referenced the TSB #21-NA-199 to the dealership service advisor, Advisor said bring it in. Dealer replaced the original Thermo 198 degree transmission bypass valve with Gm's recommended 158 degree trans bypass vlave. Delaer proceeded to charged me $200 diagnostic fee and $167 for part and $258 for labor Total cost was $658 from Holz Morots Hales Corners Wisconsin. My truck was purchased in 2020 and I recieved the full 6 year warranty vehicle currently has 57,000 miles. Im within 60,000 drive train warranty. Dealer claims TSB is not part of the drive train warranty therefor not covered. How's that possible, a drive train is damaged by excessive heat and the thermo bypass valve of 198, creates excessive heat in the transmission destroying countless chevrolet transmissions. My position is: if the Thermo Bypass transmission vlave is not part of the drive train, then what is it doing in my transmission which moves the vehicle? I want to file a complaint, I want Chevrolet to stand behind the product they built and sold . Dodging responsibility on technicality is how Chevrolet will lose buyers. I'm very unhappy with the way I was treated with zero responsibility for the GM product. The dealership would not provide any type of discount .. too add insult to injury the dealer charged me a diagnostic fee after lengthy conversation on the problem which is absurd and offensive to any consumer. I paid and I said to myself, Chevrolet just lost a great customer because of a lousy policy claiming the thermo by pass valve is not part of the drive train ... Bleed the consumer for a repair on the failures created by the manufacturer. Its under warranty on top of it all.. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
Mfg Campaign: 11650296
Recall Date: Mar 24, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Bad torque converter cause transmission to totally fail. Had chevy do transmission flush,2 yrs ago. Back in Aug 2024, transmission started to slip,while driving,then totally failed,no forward or reverse gears,nothing, had truck towed into chevy dealer, almost $7000.00 later,transmission had to be replaced.
Corrective Action:
Bad torque converter cause transmission to totally fail. Had chevy do transmission flush,2 yrs ago. Back in Aug 2024, transmission started to slip,while driving,then totally failed,no forward or reverse gears,nothing, had truck towed into chevy dealer, almost $7000.00 later,transmission had to be replaced.
Additional Notes:
Bad torque converter cause transmission to totally fail. Had chevy do transmission flush,2 yrs ago. Back in Aug 2024, transmission started to slip,while driving,then totally failed,no forward or reverse gears,nothing, had truck towed into chevy dealer, almost $7000.00 later,transmission had to be replaced.
Mfg Campaign: 11649734
Recall Date: Mar 21, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failed at approximately 120,000 miles. All maintenance had been done and 90% of miles on vehicle were highway miles. Appears as though there's a thermostat mounted on the exterior of the transmission that is prone to failing around the 100,000 mile area, and when this part fails, there is no transmission fluid circulating to be cooled, so the transmission gets so hot it fails. There are tons of youtube videos from many GM owners that have had to spend thousands and thousands of dollars to replace the entire transmission, when General Motors knows of the faulty part.
Corrective Action:
Transmission failed at approximately 120,000 miles. All maintenance had been done and 90% of miles on vehicle were highway miles. Appears as though there's a thermostat mounted on the exterior of the transmission that is prone to failing around the 100,000 mile area, and when this part fails, there is no transmission fluid circulating to be cooled, so the transmission gets so hot it fails. There are tons of youtube videos from many GM owners that have had to spend thousands and thousands of dollars to replace the entire transmission, when General Motors knows of the faulty part.
Additional Notes:
Transmission failed at approximately 120,000 miles. All maintenance had been done and 90% of miles on vehicle were highway miles. Appears as though there's a thermostat mounted on the exterior of the transmission that is prone to failing around the 100,000 mile area, and when this part fails, there is no transmission fluid circulating to be cooled, so the transmission gets so hot it fails. There are tons of youtube videos from many GM owners that have had to spend thousands and thousands of dollars to replace the entire transmission, when General Motors knows of the faulty part.
Mfg Campaign: 11649338
Recall Date: Mar 19, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the contact attempted to depress the brake pedal; however, the brakes failed to engage as needed. The contact stated that the more consistently the brake pedal was depressed, the more the brakes failed to function as needed. No warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the brake vacuum pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the contact attempted to depress the brake pedal; however, the brakes failed to engage as needed. The contact stated that the more consistently the brake pedal was depressed, the more the brakes failed to function as needed. No warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the brake vacuum pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the contact attempted to depress the brake pedal; however, the brakes failed to engage as needed. The contact stated that the more consistently the brake pedal was depressed, the more the brakes failed to function as needed. No warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the brake vacuum pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11649003
Recall Date: Mar 18, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission locked up. Vehicle has low miles.
Corrective Action:
Transmission locked up. Vehicle has low miles.
Additional Notes:
Transmission locked up. Vehicle has low miles.
Mfg Campaign: 11648504
Recall Date: Mar 15, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Truck suddenly started slowing down and smoke came from the tailpipe. No warning issued before the failure. Transmission replaced in January of this year also.
Corrective Action:
Truck suddenly started slowing down and smoke came from the tailpipe. No warning issued before the failure. Transmission replaced in January of this year also.
Additional Notes:
Truck suddenly started slowing down and smoke came from the tailpipe. No warning issued before the failure. Transmission replaced in January of this year also.
Mfg Campaign: 11648112
Recall Date: Mar 13, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Had to replace rear end now transmission is starting to act up like might be going out (the truck started by like having a shake as you drive ot not for long period just every so often to when i gave ot rhe gas the really loud whinning noise let off gas it stopped )looked up to see if any others and many others with the same model as mine is having same trouble as I am and have not seen any recalls,but many people have been having same issues .
Corrective Action:
Had to replace rear end now transmission is starting to act up like might be going out (the truck started by like having a shake as you drive ot not for long period just every so often to when i gave ot rhe gas the really loud whinning noise let off gas it stopped )looked up to see if any others and many others with the same model as mine is having same trouble as I am and have not seen any recalls,but many people have been having same issues .
Additional Notes:
Had to replace rear end now transmission is starting to act up like might be going out (the truck started by like having a shake as you drive ot not for long period just every so often to when i gave ot rhe gas the really loud whinning noise let off gas it stopped )looked up to see if any others and many others with the same model as mine is having same trouble as I am and have not seen any recalls,but many people have been having same issues .
Mfg Campaign: 11647820
Recall Date: Mar 12, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My transmission had a history of failing trans symptoms, all documented at the dealer from 10,000 miles until it ultimately failed at 127,000 miles. Those symptoms where a down-shift thud, confusion to what gear it should be in, shuddering, shaking and fluid temp running hot without towing a load. Was told by the dealer this was all normal, that the transmission was "still learning". Eventually the trans failed and was towed to the dealer. Dealer said that pieces of the torque converter were found in the fluid and building up in the filter, ultimately clogging it. I had all my recommended maintenance done at the dealer over the life of the truck. Once the trans failed I had an independent service center rebuild the trans, not wanting the same remanufactured trans that failed put back into my truck without any improvements made. No warning lights ever came on.
Corrective Action:
My transmission had a history of failing trans symptoms, all documented at the dealer from 10,000 miles until it ultimately failed at 127,000 miles. Those symptoms where a down-shift thud, confusion to what gear it should be in, shuddering, shaking and fluid temp running hot without towing a load. Was told by the dealer this was all normal, that the transmission was "still learning". Eventually the trans failed and was towed to the dealer. Dealer said that pieces of the torque converter were found in the fluid and building up in the filter, ultimately clogging it. I had all my recommended maintenance done at the dealer over the life of the truck. Once the trans failed I had an independent service center rebuild the trans, not wanting the same remanufactured trans that failed put back into my truck without any improvements made. No warning lights ever came on.
Additional Notes:
My transmission had a history of failing trans symptoms, all documented at the dealer from 10,000 miles until it ultimately failed at 127,000 miles. Those symptoms where a down-shift thud, confusion to what gear it should be in, shuddering, shaking and fluid temp running hot without towing a load. Was told by the dealer this was all normal, that the transmission was "still learning". Eventually the trans failed and was towed to the dealer. Dealer said that pieces of the torque converter were found in the fluid and building up in the filter, ultimately clogging it. I had all my recommended maintenance done at the dealer over the life of the truck. Once the trans failed I had an independent service center rebuild the trans, not wanting the same remanufactured trans that failed put back into my truck without any improvements made. No warning lights ever came on.
Mfg Campaign: 11646434
Recall Date: Mar 5, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failed and truck shut down mid road while going uphill. Shifting jumps when gears are switched and power jumps and goes down while stepping on gas pedal. At first it showed a check engine light but because i was traveling i had to skip and tried turning on again. It happened at least 5 times while on the road that day and now shifting is messed up and jumps while stepping on gas. I inspected and took to a mechanic for an inspection and said need a new transmission unless there is a recall because it happens to many 2018 chevy silverados 1500.
Corrective Action:
Transmission failed and truck shut down mid road while going uphill. Shifting jumps when gears are switched and power jumps and goes down while stepping on gas pedal. At first it showed a check engine light but because i was traveling i had to skip and tried turning on again. It happened at least 5 times while on the road that day and now shifting is messed up and jumps while stepping on gas. I inspected and took to a mechanic for an inspection and said need a new transmission unless there is a recall because it happens to many 2018 chevy silverados 1500.
Additional Notes:
Transmission failed and truck shut down mid road while going uphill. Shifting jumps when gears are switched and power jumps and goes down while stepping on gas pedal. At first it showed a check engine light but because i was traveling i had to skip and tried turning on again. It happened at least 5 times while on the road that day and now shifting is messed up and jumps while stepping on gas. I inspected and took to a mechanic for an inspection and said need a new transmission unless there is a recall because it happens to many 2018 chevy silverados 1500.
Mfg Campaign: 11644950
Recall Date: Feb 25, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
We just purchased the truck from a Chevrolet dealership 6 days prior took it on a trip to Missouri. Truck transmission shuddered then downshifted nearly causing a rear end accident behind us. Luckily the driver was attentive and did not hit us
Corrective Action:
We just purchased the truck from a Chevrolet dealership 6 days prior took it on a trip to Missouri. Truck transmission shuddered then downshifted nearly causing a rear end accident behind us. Luckily the driver was attentive and did not hit us
Additional Notes:
We just purchased the truck from a Chevrolet dealership 6 days prior took it on a trip to Missouri. Truck transmission shuddered then downshifted nearly causing a rear end accident behind us. Luckily the driver was attentive and did not hit us
Mfg Campaign: 11642992
Recall Date: Feb 16, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission slipping and shuddering when fluid warms up. Dealership diagnosed torque converter/transmission failure. Stated it may cause transmission lockup while driving
Corrective Action:
Transmission slipping and shuddering when fluid warms up. Dealership diagnosed torque converter/transmission failure. Stated it may cause transmission lockup while driving
Additional Notes:
Transmission slipping and shuddering when fluid warms up. Dealership diagnosed torque converter/transmission failure. Stated it may cause transmission lockup while driving
Mfg Campaign: 11642837
Recall Date: Feb 14, 2025
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