Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
General Motors Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202305380
Recall Date: Jul 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202306490
Recall Date: Jun 4, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192284960
Recall Date: Mar 12, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270600
Recall Date: Nov 14, 2019
Consumer Complaints
42 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that while depressing the brake pedal, the tailgate brake light failed to illuminate. In addition, the contact stated that while a trailer was hitched to the vehicle, the message "Check Trailer Connection" was displayed, and other unknown warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the failure was not identified. The vehicle was taken to another local dealer, Davis-Moore Chevrolet (8200 W Kellogg Dr, Wichita, KS 67209) for a second opinion. The vehicle was diagnosed; however, the cause of the failure was not identified. Upon further inspection, the contact related the failure to Technical Service Bulletin: 20-NA-198; however, the second local dealer advised the contact that the fix might not repair the vehicle. The contact stated that the failure had progressed over time. The manufacturer was made aware of the failure. The failure mileage was approximately 26,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that while depressing the brake pedal, the tailgate brake light failed to illuminate. In addition, the contact stated that while a trailer was hitched to the vehicle, the message "Check Trailer Connection" was displayed, and other unknown warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the failure was not identified. The vehicle was taken to another local dealer, Davis-Moore Chevrolet (8200 W Kellogg Dr, Wichita, KS 67209) for a second opinion. The vehicle was diagnosed; however, the cause of the failure was not identified. Upon further inspection, the contact related the failure to Technical Service Bulletin: 20-NA-198; however, the second local dealer advised the contact that the fix might not repair the vehicle. The contact stated that the failure had progressed over time. The manufacturer was made aware of the failure. The failure mileage was approximately 26,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that while depressing the brake pedal, the tailgate brake light failed to illuminate. In addition, the contact stated that while a trailer was hitched to the vehicle, the message "Check Trailer Connection" was displayed, and other unknown warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the failure was not identified. The vehicle was taken to another local dealer, Davis-Moore Chevrolet (8200 W Kellogg Dr, Wichita, KS 67209) for a second opinion. The vehicle was diagnosed; however, the cause of the failure was not identified. Upon further inspection, the contact related the failure to Technical Service Bulletin: 20-NA-198; however, the second local dealer advised the contact that the fix might not repair the vehicle. The contact stated that the failure had progressed over time. The manufacturer was made aware of the failure. The failure mileage was approximately 26,000.
Mfg Campaign: 11618669
Recall Date: Oct 8, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
We tow a 2024 Grand Design Solitude 310GK with our 2020 Chevy Silverado 3500 diesel truck. We are getting frequent but intermittent loss of our trailer brakes during towing. As you can imagine this is a serious safety issue. We will be towing and receive a message on the display "Trailer Brakes Disconnected" then typically followed by "Service Trailer Brakes". This has been happening more frequently over the past 3 months. Imagine driving down a hill with a 15K pound rv pushing you and there are NO brakes on the 5th wheel. It is extremely scary and dangerous. I've researched on the internet and Facebook and there seems to be a "Technical Bulletin" from GM Bulletin No.: 23-NA-149 Date: September, 2023 recommending the replacement of the Trailer Brake Control Module. I've called to have the dealer replace our brake control module but it is not covered because it is a "Bulletin" and not a "recall". This is absurd and the manufacturer should take care of this known issue.
Corrective Action:
We tow a 2024 Grand Design Solitude 310GK with our 2020 Chevy Silverado 3500 diesel truck. We are getting frequent but intermittent loss of our trailer brakes during towing. As you can imagine this is a serious safety issue. We will be towing and receive a message on the display "Trailer Brakes Disconnected" then typically followed by "Service Trailer Brakes". This has been happening more frequently over the past 3 months. Imagine driving down a hill with a 15K pound rv pushing you and there are NO brakes on the 5th wheel. It is extremely scary and dangerous. I've researched on the internet and Facebook and there seems to be a "Technical Bulletin" from GM Bulletin No.: 23-NA-149 Date: September, 2023 recommending the replacement of the Trailer Brake Control Module. I've called to have the dealer replace our brake control module but it is not covered because it is a "Bulletin" and not a "recall". This is absurd and the manufacturer should take care of this known issue.
Additional Notes:
We tow a 2024 Grand Design Solitude 310GK with our 2020 Chevy Silverado 3500 diesel truck. We are getting frequent but intermittent loss of our trailer brakes during towing. As you can imagine this is a serious safety issue. We will be towing and receive a message on the display "Trailer Brakes Disconnected" then typically followed by "Service Trailer Brakes". This has been happening more frequently over the past 3 months. Imagine driving down a hill with a 15K pound rv pushing you and there are NO brakes on the 5th wheel. It is extremely scary and dangerous. I've researched on the internet and Facebook and there seems to be a "Technical Bulletin" from GM Bulletin No.: 23-NA-149 Date: September, 2023 recommending the replacement of the Trailer Brake Control Module. I've called to have the dealer replace our brake control module but it is not covered because it is a "Bulletin" and not a "recall". This is absurd and the manufacturer should take care of this known issue.
Mfg Campaign: 11609553
Recall Date: Aug 19, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving 10-15 MPH and approaching a stop sign, the brake pedal was depressed down to the floorboard, but the vehicle failed to respond. The contact made a left turn to avoid a ditch. The contact stated that the vehicle then rolled to a stop. The contact shifted to low gear, turned the hazard lights on, and was able to drive to the residence. Upon inspecting the vehicle, the contact noticed that the brake fluid was leaking. The vehicle was towed to the local dealer, where the passenger's side rear brake pads, brake disk, and brake calipers were replaced. The contact stated that the failure recurred while driving. The vehicle was towed to the dealer, where the driver's side rear brake pads, brake disk, and brake calipers were replaced; however, the failure persisted. The vehicle was towed to a second dealer, Duke Chevrolet GMC (2016 N Main St, Suffolk, VA 23434), where it was diagnosed that the passenger's side rear brake pads, brake disk, and brake calipers were severely damaged. Additionally, the failure had damaged the rim of the rear passenger's side inner tire. The vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,500. The VIN was not available.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving 10-15 MPH and approaching a stop sign, the brake pedal was depressed down to the floorboard, but the vehicle failed to respond. The contact made a left turn to avoid a ditch. The contact stated that the vehicle then rolled to a stop. The contact shifted to low gear, turned the hazard lights on, and was able to drive to the residence. Upon inspecting the vehicle, the contact noticed that the brake fluid was leaking. The vehicle was towed to the local dealer, where the passenger's side rear brake pads, brake disk, and brake calipers were replaced. The contact stated that the failure recurred while driving. The vehicle was towed to the dealer, where the driver's side rear brake pads, brake disk, and brake calipers were replaced; however, the failure persisted. The vehicle was towed to a second dealer, Duke Chevrolet GMC (2016 N Main St, Suffolk, VA 23434), where it was diagnosed that the passenger's side rear brake pads, brake disk, and brake calipers were severely damaged. Additionally, the failure had damaged the rim of the rear passenger's side inner tire. The vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,500. The VIN was not available.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving 10-15 MPH and approaching a stop sign, the brake pedal was depressed down to the floorboard, but the vehicle failed to respond. The contact made a left turn to avoid a ditch. The contact stated that the vehicle then rolled to a stop. The contact shifted to low gear, turned the hazard lights on, and was able to drive to the residence. Upon inspecting the vehicle, the contact noticed that the brake fluid was leaking. The vehicle was towed to the local dealer, where the passenger's side rear brake pads, brake disk, and brake calipers were replaced. The contact stated that the failure recurred while driving. The vehicle was towed to the dealer, where the driver's side rear brake pads, brake disk, and brake calipers were replaced; however, the failure persisted. The vehicle was towed to a second dealer, Duke Chevrolet GMC (2016 N Main St, Suffolk, VA 23434), where it was diagnosed that the passenger's side rear brake pads, brake disk, and brake calipers were severely damaged. Additionally, the failure had damaged the rim of the rear passenger's side inner tire. The vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,500. The VIN was not available.
Mfg Campaign: 11582209
Recall Date: Apr 10, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving 10-15 MPH and approaching a stop sign, the brake pedal was depressed down to the floorboard, but the vehicle failed to respond. The contact made a left turn to avoid a ditch. The contact stated that the vehicle then rolled to a stop. The contact shifted to low gear, turned the hazard lights on, and was able to drive to the residence. Upon inspecting the vehicle, the contact noticed that the brake fluid was leaking. The vehicle was towed to the local dealer, where the passenger's side rear brake pads, brake disk, and brake calipers were replaced. The contact stated that the failure recurred while driving. The vehicle was towed to the dealer, where the driver's side rear brake pads, brake disk, and brake calipers were replaced; however, the failure persisted. The vehicle was towed to a second dealer, Duke Chevrolet GMC (2016 N Main St, Suffolk, VA 23434), where it was diagnosed that the passenger's side rear brake pads, brake disk, and brake calipers were severely damaged. Additionally, the failure had damaged the rim of the rear passenger's side inner tire. The vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,500. The VIN was not available.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving 10-15 MPH and approaching a stop sign, the brake pedal was depressed down to the floorboard, but the vehicle failed to respond. The contact made a left turn to avoid a ditch. The contact stated that the vehicle then rolled to a stop. The contact shifted to low gear, turned the hazard lights on, and was able to drive to the residence. Upon inspecting the vehicle, the contact noticed that the brake fluid was leaking. The vehicle was towed to the local dealer, where the passenger's side rear brake pads, brake disk, and brake calipers were replaced. The contact stated that the failure recurred while driving. The vehicle was towed to the dealer, where the driver's side rear brake pads, brake disk, and brake calipers were replaced; however, the failure persisted. The vehicle was towed to a second dealer, Duke Chevrolet GMC (2016 N Main St, Suffolk, VA 23434), where it was diagnosed that the passenger's side rear brake pads, brake disk, and brake calipers were severely damaged. Additionally, the failure had damaged the rim of the rear passenger's side inner tire. The vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,500. The VIN was not available.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving 10-15 MPH and approaching a stop sign, the brake pedal was depressed down to the floorboard, but the vehicle failed to respond. The contact made a left turn to avoid a ditch. The contact stated that the vehicle then rolled to a stop. The contact shifted to low gear, turned the hazard lights on, and was able to drive to the residence. Upon inspecting the vehicle, the contact noticed that the brake fluid was leaking. The vehicle was towed to the local dealer, where the passenger's side rear brake pads, brake disk, and brake calipers were replaced. The contact stated that the failure recurred while driving. The vehicle was towed to the dealer, where the driver's side rear brake pads, brake disk, and brake calipers were replaced; however, the failure persisted. The vehicle was towed to a second dealer, Duke Chevrolet GMC (2016 N Main St, Suffolk, VA 23434), where it was diagnosed that the passenger's side rear brake pads, brake disk, and brake calipers were severely damaged. Additionally, the failure had damaged the rim of the rear passenger's side inner tire. The vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,500. The VIN was not available.
Mfg Campaign: 11582209
Recall Date: Apr 10, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving 10-15 MPH and approaching a stop sign, the brake pedal was depressed down to the floorboard, but the vehicle failed to respond. The contact made a left turn to avoid a ditch. The contact stated that the vehicle then rolled to a stop. The contact shifted to low gear, turned the hazard lights on, and was able to drive to the residence. Upon inspecting the vehicle, the contact noticed that the brake fluid was leaking. The vehicle was towed to the local dealer, where the passenger's side rear brake pads, brake disk, and brake calipers were replaced. The contact stated that the failure recurred while driving. The vehicle was towed to the dealer, where the driver's side rear brake pads, brake disk, and brake calipers were replaced; however, the failure persisted. The vehicle was towed to a second dealer, Duke Chevrolet GMC (2016 N Main St, Suffolk, VA 23434), where it was diagnosed that the passenger's side rear brake pads, brake disk, and brake calipers were severely damaged. Additionally, the failure had damaged the rim of the rear passenger's side inner tire. The vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,500. The VIN was not available.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving 10-15 MPH and approaching a stop sign, the brake pedal was depressed down to the floorboard, but the vehicle failed to respond. The contact made a left turn to avoid a ditch. The contact stated that the vehicle then rolled to a stop. The contact shifted to low gear, turned the hazard lights on, and was able to drive to the residence. Upon inspecting the vehicle, the contact noticed that the brake fluid was leaking. The vehicle was towed to the local dealer, where the passenger's side rear brake pads, brake disk, and brake calipers were replaced. The contact stated that the failure recurred while driving. The vehicle was towed to the dealer, where the driver's side rear brake pads, brake disk, and brake calipers were replaced; however, the failure persisted. The vehicle was towed to a second dealer, Duke Chevrolet GMC (2016 N Main St, Suffolk, VA 23434), where it was diagnosed that the passenger's side rear brake pads, brake disk, and brake calipers were severely damaged. Additionally, the failure had damaged the rim of the rear passenger's side inner tire. The vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,500. The VIN was not available.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated while driving 10-15 MPH and approaching a stop sign, the brake pedal was depressed down to the floorboard, but the vehicle failed to respond. The contact made a left turn to avoid a ditch. The contact stated that the vehicle then rolled to a stop. The contact shifted to low gear, turned the hazard lights on, and was able to drive to the residence. Upon inspecting the vehicle, the contact noticed that the brake fluid was leaking. The vehicle was towed to the local dealer, where the passenger's side rear brake pads, brake disk, and brake calipers were replaced. The contact stated that the failure recurred while driving. The vehicle was towed to the dealer, where the driver's side rear brake pads, brake disk, and brake calipers were replaced; however, the failure persisted. The vehicle was towed to a second dealer, Duke Chevrolet GMC (2016 N Main St, Suffolk, VA 23434), where it was diagnosed that the passenger's side rear brake pads, brake disk, and brake calipers were severely damaged. Additionally, the failure had damaged the rim of the rear passenger's side inner tire. The vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 4,500. The VIN was not available.
Mfg Campaign: 11582209
Recall Date: Apr 10, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back window or back cab cover seal is defective and caused water to leak in the cab and soak the carpet in the entire floorboard there are water stains on the headliner mold growing under back storage compartment. There are numerous other reports of this issue on different internet forums. I have the truck at the shop with gm saying they will cover 25% of the costs. I feel this to be a manufacturer defect. This isn't caused by normal wear and tear.
Corrective Action:
Back window or back cab cover seal is defective and caused water to leak in the cab and soak the carpet in the entire floorboard there are water stains on the headliner mold growing under back storage compartment. There are numerous other reports of this issue on different internet forums. I have the truck at the shop with gm saying they will cover 25% of the costs. I feel this to be a manufacturer defect. This isn't caused by normal wear and tear.
Additional Notes:
Back window or back cab cover seal is defective and caused water to leak in the cab and soak the carpet in the entire floorboard there are water stains on the headliner mold growing under back storage compartment. There are numerous other reports of this issue on different internet forums. I have the truck at the shop with gm saying they will cover 25% of the costs. I feel this to be a manufacturer defect. This isn't caused by normal wear and tear.
Mfg Campaign: 11569501
Recall Date: Feb 2, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
This problem concerns faulty emergency brakes. The issue was discovered in the driveway, when I engaged the parking brake with the vehicle in park and my foot on the brake. The Service Emergency Brake light came on and stayed on. When the problem was investigated at the dealership, it was found that the brake pad abradable material had delaminated from the brake shoe and was floating loose inside the drum. This same condition was found on 3 of the 4 brake shoes. Based on the appearance of the parts it did no appear they fell off when the parking brake was engaged, but had been loose for some time. With loose parts floating inside the brake drum sooner or later they will move and could lock up the rear wheel. The Chevrolet service department did not seem to be concerned with condition. A big concern is that the parking brake needs to be engaged to discover the issue. Many people rarely if ever engage their parking brake and could be driving around with loose parts in their wheels. The fact that this happened in just three years indicates the parts were produced with a faulty bond material. The abradable should never just fall off. On a backup safety system that is required on all vehicles, this issue should be taken more seriously by the manufacturer
Corrective Action:
This problem concerns faulty emergency brakes. The issue was discovered in the driveway, when I engaged the parking brake with the vehicle in park and my foot on the brake. The Service Emergency Brake light came on and stayed on. When the problem was investigated at the dealership, it was found that the brake pad abradable material had delaminated from the brake shoe and was floating loose inside the drum. This same condition was found on 3 of the 4 brake shoes. Based on the appearance of the parts it did no appear they fell off when the parking brake was engaged, but had been loose for some time. With loose parts floating inside the brake drum sooner or later they will move and could lock up the rear wheel. The Chevrolet service department did not seem to be concerned with condition. A big concern is that the parking brake needs to be engaged to discover the issue. Many people rarely if ever engage their parking brake and could be driving around with loose parts in their wheels. The fact that this happened in just three years indicates the parts were produced with a faulty bond material. The abradable should never just fall off. On a backup safety system that is required on all vehicles, this issue should be taken more seriously by the manufacturer
Additional Notes:
This problem concerns faulty emergency brakes. The issue was discovered in the driveway, when I engaged the parking brake with the vehicle in park and my foot on the brake. The Service Emergency Brake light came on and stayed on. When the problem was investigated at the dealership, it was found that the brake pad abradable material had delaminated from the brake shoe and was floating loose inside the drum. This same condition was found on 3 of the 4 brake shoes. Based on the appearance of the parts it did no appear they fell off when the parking brake was engaged, but had been loose for some time. With loose parts floating inside the brake drum sooner or later they will move and could lock up the rear wheel. The Chevrolet service department did not seem to be concerned with condition. A big concern is that the parking brake needs to be engaged to discover the issue. Many people rarely if ever engage their parking brake and could be driving around with loose parts in their wheels. The fact that this happened in just three years indicates the parts were produced with a faulty bond material. The abradable should never just fall off. On a backup safety system that is required on all vehicles, this issue should be taken more seriously by the manufacturer
Mfg Campaign: 11552780
Recall Date: Oct 31, 2023
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
Tire size LT275 65 R20. Driving on Interstate Sunday September 24, 2023 the driver's side back tire blew out causing damage to the rim and side panel of the truck and bumper. We were pulling a 35 foot fifth wheel. We were able to successfully pull over to shoulder but had to wait over an hour for help. The blow out did do some damage to the fifth wheel also. Felt very unsafe until Georgia Champs arrived behind our camper. Our truck had about 16,000 miles on it and the tires. Last October the passenger side rear went flat (12,000 miles on the tires) and were able to pull over before a blowout. There we were stuck for about 3 hours on an interstate and had to change the tire ourselves because couldn't get someone out and felt unsafe waiting any longer.Both tires were on rear of truck and the blowout left over $6000 damage according to the estimate not including damage to the RV.We had no warning alert on the truck and a Goodyear salesman said the tires were not defective. But, we did not run over any apparent road hazard. We felt unsafe and were lucky the blowout didn't cause us to lose control of the truck or RV. Seems hard to believe this can happen twice in less than a year with pretty new tires. We always inspect the tires and make sure the tires are properly inflated according to the truck specifications.
Corrective Action:
Tire size LT275 65 R20. Driving on Interstate Sunday September 24, 2023 the driver's side back tire blew out causing damage to the rim and side panel of the truck and bumper. We were pulling a 35 foot fifth wheel. We were able to successfully pull over to shoulder but had to wait over an hour for help. The blow out did do some damage to the fifth wheel also. Felt very unsafe until Georgia Champs arrived behind our camper. Our truck had about 16,000 miles on it and the tires. Last October the passenger side rear went flat (12,000 miles on the tires) and were able to pull over before a blowout. There we were stuck for about 3 hours on an interstate and had to change the tire ourselves because couldn't get someone out and felt unsafe waiting any longer.Both tires were on rear of truck and the blowout left over $6000 damage according to the estimate not including damage to the RV.We had no warning alert on the truck and a Goodyear salesman said the tires were not defective. But, we did not run over any apparent road hazard. We felt unsafe and were lucky the blowout didn't cause us to lose control of the truck or RV. Seems hard to believe this can happen twice in less than a year with pretty new tires. We always inspect the tires and make sure the tires are properly inflated according to the truck specifications.
Additional Notes:
Tire size LT275 65 R20. Driving on Interstate Sunday September 24, 2023 the driver's side back tire blew out causing damage to the rim and side panel of the truck and bumper. We were pulling a 35 foot fifth wheel. We were able to successfully pull over to shoulder but had to wait over an hour for help. The blow out did do some damage to the fifth wheel also. Felt very unsafe until Georgia Champs arrived behind our camper. Our truck had about 16,000 miles on it and the tires. Last October the passenger side rear went flat (12,000 miles on the tires) and were able to pull over before a blowout. There we were stuck for about 3 hours on an interstate and had to change the tire ourselves because couldn't get someone out and felt unsafe waiting any longer.Both tires were on rear of truck and the blowout left over $6000 damage according to the estimate not including damage to the RV.We had no warning alert on the truck and a Goodyear salesman said the tires were not defective. But, we did not run over any apparent road hazard. We felt unsafe and were lucky the blowout didn't cause us to lose control of the truck or RV. Seems hard to believe this can happen twice in less than a year with pretty new tires. We always inspect the tires and make sure the tires are properly inflated according to the truck specifications.
Mfg Campaign: 11547508
Recall Date: Sep 30, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Fan pulley broke in half, snapped fan belt, damaged fan and caused truck to overheat. Truck would not turn off when overheated, even when fan was not working, so truck kept getting hotter. Dealer said this is the 3rd one they've seen this week
Corrective Action:
Fan pulley broke in half, snapped fan belt, damaged fan and caused truck to overheat. Truck would not turn off when overheated, even when fan was not working, so truck kept getting hotter. Dealer said this is the 3rd one they've seen this week
Additional Notes:
Fan pulley broke in half, snapped fan belt, damaged fan and caused truck to overheat. Truck would not turn off when overheated, even when fan was not working, so truck kept getting hotter. Dealer said this is the 3rd one they've seen this week
Mfg Campaign: 11543598
Recall Date: Sep 9, 2023
General Motors, Llc
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
The outside tread separated without a drop in air pressure or without any warning, other than a wobble before the tire blew out. This occurred at 65 mph (posted speed limit) on a busy interstate. I was only able to avoid a wreck because I was traveling in the right lane and was able to immediately pull off the side of the road. The tire destroyed my inner wheel well and outer trim, causing over $1,400 damage. The tread flew into the left lane and was run over by every vehicle traveling in the left lane. I turned the tire in to the General Manager at the Williamsburg Goodyear Store, [XXX] . He gave me the number to call for Goodyear claims. I called the number twice during business hours 1:00 pm to 2:00 pm CST only to reach a voicemail that said they were on their lunch break. The voicemail did not give an option to leave a message. I reported this the next day via email to [XXX] . He said he would give Goodyear Claims my telephone number and email address and they would get back to me. I have not heard back from Goodyear. My insurance company has photos of the damage and paid $1,200 for the damage and I paid $200 for my co-pay to have my truck repaired. I have photos of the tire and damage that I can provide. Because I have zero faith in a tire that blew without warning with 41,800 miles on a 55,000 thread wear warranty, I purchased 4 new tires from another manufacturer. [XXX] said this tire was discontinued and wasn't available to replace the blown tire even if I wanted to replace it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The outside tread separated without a drop in air pressure or without any warning, other than a wobble before the tire blew out. This occurred at 65 mph (posted speed limit) on a busy interstate. I was only able to avoid a wreck because I was traveling in the right lane and was able to immediately pull off the side of the road. The tire destroyed my inner wheel well and outer trim, causing over $1,400 damage. The tread flew into the left lane and was run over by every vehicle traveling in the left lane. I turned the tire in to the General Manager at the Williamsburg Goodyear Store, [XXX] . He gave me the number to call for Goodyear claims. I called the number twice during business hours 1:00 pm to 2:00 pm CST only to reach a voicemail that said they were on their lunch break. The voicemail did not give an option to leave a message. I reported this the next day via email to [XXX] . He said he would give Goodyear Claims my telephone number and email address and they would get back to me. I have not heard back from Goodyear. My insurance company has photos of the damage and paid $1,200 for the damage and I paid $200 for my co-pay to have my truck repaired. I have photos of the tire and damage that I can provide. Because I have zero faith in a tire that blew without warning with 41,800 miles on a 55,000 thread wear warranty, I purchased 4 new tires from another manufacturer. [XXX] said this tire was discontinued and wasn't available to replace the blown tire even if I wanted to replace it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The outside tread separated without a drop in air pressure or without any warning, other than a wobble before the tire blew out. This occurred at 65 mph (posted speed limit) on a busy interstate. I was only able to avoid a wreck because I was traveling in the right lane and was able to immediately pull off the side of the road. The tire destroyed my inner wheel well and outer trim, causing over $1,400 damage. The tread flew into the left lane and was run over by every vehicle traveling in the left lane. I turned the tire in to the General Manager at the Williamsburg Goodyear Store, [XXX] . He gave me the number to call for Goodyear claims. I called the number twice during business hours 1:00 pm to 2:00 pm CST only to reach a voicemail that said they were on their lunch break. The voicemail did not give an option to leave a message. I reported this the next day via email to [XXX] . He said he would give Goodyear Claims my telephone number and email address and they would get back to me. I have not heard back from Goodyear. My insurance company has photos of the damage and paid $1,200 for the damage and I paid $200 for my co-pay to have my truck repaired. I have photos of the tire and damage that I can provide. Because I have zero faith in a tire that blew without warning with 41,800 miles on a 55,000 thread wear warranty, I purchased 4 new tires from another manufacturer. [XXX] said this tire was discontinued and wasn't available to replace the blown tire even if I wanted to replace it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11540926
Recall Date: Aug 26, 2023
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that after driving at an undisclosed speed and towing a fifth wheel, after visual inspection, the contact observed that due to the routing of exhaust system, heat from the exhaust had started to melt the front wall of the trailer. The contact was concerned that the trailer battery and propane tank were resting on the other side wall, which could potentially cause a fire. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified of the failure but advised the contact that the exhaust could not be rerouted. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that after driving at an undisclosed speed and towing a fifth wheel, after visual inspection, the contact observed that due to the routing of exhaust system, heat from the exhaust had started to melt the front wall of the trailer. The contact was concerned that the trailer battery and propane tank were resting on the other side wall, which could potentially cause a fire. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified of the failure but advised the contact that the exhaust could not be rerouted. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that after driving at an undisclosed speed and towing a fifth wheel, after visual inspection, the contact observed that due to the routing of exhaust system, heat from the exhaust had started to melt the front wall of the trailer. The contact was concerned that the trailer battery and propane tank were resting on the other side wall, which could potentially cause a fire. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified of the failure but advised the contact that the exhaust could not be rerouted. The failure mileage was 40,000.
Mfg Campaign: 11540298
Recall Date: Aug 23, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The blower motor for the HVAC system caught fire.
Corrective Action:
The blower motor for the HVAC system caught fire.
Additional Notes:
The blower motor for the HVAC system caught fire.
Mfg Campaign: 11530678
Recall Date: Jul 6, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11521535
Recall Date: May 11, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11521535
Recall Date: May 11, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I purchased a certified pre-owned 2020 Chevy Silverado 3500HD (6.6 Gas) November 2021. Within the next few weeks, I noticed brake squeaking that kept getting worse and the truck braking system would not stop like the 2500 I had traded in when I purchased the 3500HD. I had to adjust the trailer brake gain control up to as high as 9 or 9.5, should not have to adjust that high. I had trouble stopping at intersections and quick /emergency braking situations while pulling our trailer. This tells me the truck braking system is not working properly. Prior to leaving on a trip, I was having squeaking noise from the brakes that got louder and louder and more frequent. The dealer (Champion Chevrolet) checked the truck and brakes and told me it had the wrong brake pads and had replaced them. The first time I pulled off the interstate on my trip to Florida, the brakes began to squeak as they did before. This happened during the entire trip. Over the next few weeks after returning from my trip I had a couple of close calls trying to stop at traffic signals. My breaks would not stop me and I went into the intersection barely missing other vehicles. I am almost to the point of parking the truck until the dealer can make repairs that will fix the issues, but we use the truck to pull a trailer that is a major part on our income. I’ve had the truck back to the dealership I purchased the truck from and they keep saying it is a brake pad issue. They have changed the pads twice so far (I think), and within days the squeaking and noise starts again. Periodically I keep getting a message (service trailer brake system) on my dash display that is difficult to get the warning to stop displaying. The trailer brakes had been checked several times and I have hooked other trucks to the trailer and it works fine. So, the issue is with my truck and the braking system. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11521535
Recall Date: May 11, 2023
General Motors, Llc
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
The driver-side rear tire (P275/65R20) tread became separated while driving on I95 North with a fifthwheel. The tread became separated from the tire and caused sever damage to the trucks driver side rear wheel well and potential of losing control of the vehicle while towing a fifth wheel with my family of 5. The tire had to be replaced in another state so we could travel home and was not kept. There are pictures of the tire. There was no warning of this tire defect before it occurred.
Corrective Action:
The driver-side rear tire (P275/65R20) tread became separated while driving on I95 North with a fifthwheel. The tread became separated from the tire and caused sever damage to the trucks driver side rear wheel well and potential of losing control of the vehicle while towing a fifth wheel with my family of 5. The tire had to be replaced in another state so we could travel home and was not kept. There are pictures of the tire. There was no warning of this tire defect before it occurred.
Additional Notes:
The driver-side rear tire (P275/65R20) tread became separated while driving on I95 North with a fifthwheel. The tread became separated from the tire and caused sever damage to the trucks driver side rear wheel well and potential of losing control of the vehicle while towing a fifth wheel with my family of 5. The tire had to be replaced in another state so we could travel home and was not kept. There are pictures of the tire. There was no warning of this tire defect before it occurred.
Mfg Campaign: 11479769
Recall Date: Aug 17, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GM recall N2123544170 DPF regeneration temperature /DEF heater for cold weather operation to keep def from freezing and also for thawing frozen def...dealer to replace def tank and internal heating element...dealer was unable to give a time line for replacement parts needed to fix truck.(parts are back ordered)So truck ECM=electonic control module.throws trouble code to reduce engine power that starts taking away engine power at 65 mph...then 55 mph... then 45... all the way down to 5 mph. This can happen at any time or anywhere that can result in possible accidents... ! GM needs to make this a priority as thousand of vehicles are affected!
Corrective Action:
GM recall N2123544170 DPF regeneration temperature /DEF heater for cold weather operation to keep def from freezing and also for thawing frozen def...dealer to replace def tank and internal heating element...dealer was unable to give a time line for replacement parts needed to fix truck.(parts are back ordered)So truck ECM=electonic control module.throws trouble code to reduce engine power that starts taking away engine power at 65 mph...then 55 mph... then 45... all the way down to 5 mph. This can happen at any time or anywhere that can result in possible accidents... ! GM needs to make this a priority as thousand of vehicles are affected!
Additional Notes:
GM recall N2123544170 DPF regeneration temperature /DEF heater for cold weather operation to keep def from freezing and also for thawing frozen def...dealer to replace def tank and internal heating element...dealer was unable to give a time line for replacement parts needed to fix truck.(parts are back ordered)So truck ECM=electonic control module.throws trouble code to reduce engine power that starts taking away engine power at 65 mph...then 55 mph... then 45... all the way down to 5 mph. This can happen at any time or anywhere that can result in possible accidents... ! GM needs to make this a priority as thousand of vehicles are affected!
Mfg Campaign: 11463966
Recall Date: May 9, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
GM recall N2123544170 DPF regeneration temperature /DEF heater for cold weather operation to keep def from freezing and also for thawing frozen def...dealer to replace def tank and internal heating element...dealer was unable to give a time line for replacement parts needed to fix truck.(parts are back ordered)So truck ECM=electonic control module.throws trouble code to reduce engine power that starts taking away engine power at 65 mph...then 55 mph... then 45... all the way down to 5 mph. This can happen at any time or anywhere that can result in possible accidents... ! GM needs to make this a priority as thousand of vehicles are affected!
Corrective Action:
GM recall N2123544170 DPF regeneration temperature /DEF heater for cold weather operation to keep def from freezing and also for thawing frozen def...dealer to replace def tank and internal heating element...dealer was unable to give a time line for replacement parts needed to fix truck.(parts are back ordered)So truck ECM=electonic control module.throws trouble code to reduce engine power that starts taking away engine power at 65 mph...then 55 mph... then 45... all the way down to 5 mph. This can happen at any time or anywhere that can result in possible accidents... ! GM needs to make this a priority as thousand of vehicles are affected!
Additional Notes:
GM recall N2123544170 DPF regeneration temperature /DEF heater for cold weather operation to keep def from freezing and also for thawing frozen def...dealer to replace def tank and internal heating element...dealer was unable to give a time line for replacement parts needed to fix truck.(parts are back ordered)So truck ECM=electonic control module.throws trouble code to reduce engine power that starts taking away engine power at 65 mph...then 55 mph... then 45... all the way down to 5 mph. This can happen at any time or anywhere that can result in possible accidents... ! GM needs to make this a priority as thousand of vehicles are affected!
Mfg Campaign: 11463966
Recall Date: May 9, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
GM recall N2123544170 DPF regeneration temperature /DEF heater for cold weather operation to keep def from freezing and also for thawing frozen def...dealer to replace def tank and internal heating element...dealer was unable to give a time line for replacement parts needed to fix truck.(parts are back ordered)So truck ECM=electonic control module.throws trouble code to reduce engine power that starts taking away engine power at 65 mph...then 55 mph... then 45... all the way down to 5 mph. This can happen at any time or anywhere that can result in possible accidents... ! GM needs to make this a priority as thousand of vehicles are affected!
Corrective Action:
GM recall N2123544170 DPF regeneration temperature /DEF heater for cold weather operation to keep def from freezing and also for thawing frozen def...dealer to replace def tank and internal heating element...dealer was unable to give a time line for replacement parts needed to fix truck.(parts are back ordered)So truck ECM=electonic control module.throws trouble code to reduce engine power that starts taking away engine power at 65 mph...then 55 mph... then 45... all the way down to 5 mph. This can happen at any time or anywhere that can result in possible accidents... ! GM needs to make this a priority as thousand of vehicles are affected!
Additional Notes:
GM recall N2123544170 DPF regeneration temperature /DEF heater for cold weather operation to keep def from freezing and also for thawing frozen def...dealer to replace def tank and internal heating element...dealer was unable to give a time line for replacement parts needed to fix truck.(parts are back ordered)So truck ECM=electonic control module.throws trouble code to reduce engine power that starts taking away engine power at 65 mph...then 55 mph... then 45... all the way down to 5 mph. This can happen at any time or anywhere that can result in possible accidents... ! GM needs to make this a priority as thousand of vehicles are affected!
Mfg Campaign: 11463966
Recall Date: May 9, 2022
General Motors, Llc
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle would independently downshift as the vehicle would fail to accelerate upon the depression of the accelerator pedal. The DEF (Diesel Exhaust Fluid) malfunction warning light would illuminate on the instrument panel during the failure. The contact had taken the vehicle to a dealer where they acknowledged the failure but informed him that the parts to repair the vehicle was unavailable. The manufacturer was notified of the failure and a complaint was filed. The vehicle had yet to be repaired. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle would independently downshift as the vehicle would fail to accelerate upon the depression of the accelerator pedal. The DEF (Diesel Exhaust Fluid) malfunction warning light would illuminate on the instrument panel during the failure. The contact had taken the vehicle to a dealer where they acknowledged the failure but informed him that the parts to repair the vehicle was unavailable. The manufacturer was notified of the failure and a complaint was filed. The vehicle had yet to be repaired. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle would independently downshift as the vehicle would fail to accelerate upon the depression of the accelerator pedal. The DEF (Diesel Exhaust Fluid) malfunction warning light would illuminate on the instrument panel during the failure. The contact had taken the vehicle to a dealer where they acknowledged the failure but informed him that the parts to repair the vehicle was unavailable. The manufacturer was notified of the failure and a complaint was filed. The vehicle had yet to be repaired. The failure mileage was approximately 40,000.
Mfg Campaign: 11454995
Recall Date: Mar 3, 2022
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