Complaints & Recalls
Consumer Complaints
24 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SHELF, COVER, TOP OVER THE TRUNK AREA DOES NOT STAY DOWN. IT IS NOT ATTACHED BY ANY CORDS TO RAISE IT UP OR LOWER IT WHEN OPENING THE HATCHBACK. IF IT IS UP SEEING OUT THE BACK WINDOW IS EXTREMELY LIMITED, POSING A SAFETY HAZARD. IT IS NECESSARY TO PUT AN OBJECT ON THE TOP OF IT TO STAY DOWN, AND HOPE IT DOESN'T FALL OFF WHILE DRIVING.
Corrective Action:
THE SHELF, COVER, TOP OVER THE TRUNK AREA DOES NOT STAY DOWN. IT IS NOT ATTACHED BY ANY CORDS TO RAISE IT UP OR LOWER IT WHEN OPENING THE HATCHBACK. IF IT IS UP SEEING OUT THE BACK WINDOW IS EXTREMELY LIMITED, POSING A SAFETY HAZARD. IT IS NECESSARY TO PUT AN OBJECT ON THE TOP OF IT TO STAY DOWN, AND HOPE IT DOESN'T FALL OFF WHILE DRIVING.
Additional Notes:
THE SHELF, COVER, TOP OVER THE TRUNK AREA DOES NOT STAY DOWN. IT IS NOT ATTACHED BY ANY CORDS TO RAISE IT UP OR LOWER IT WHEN OPENING THE HATCHBACK. IF IT IS UP SEEING OUT THE BACK WINDOW IS EXTREMELY LIMITED, POSING A SAFETY HAZARD. IT IS NECESSARY TO PUT AN OBJECT ON THE TOP OF IT TO STAY DOWN, AND HOPE IT DOESN'T FALL OFF WHILE DRIVING.
Mfg Campaign: 11360457
Recall Date: Sep 22, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I SENT THIS UNIT TO THE DEALERSHIP TO HAVE A KEY PROGRAMMED BUT THEY CAN'T PROGRAM THE KEY. THEY SAID THEY NEED FURTHER INFORMATION TO PROGRAM A KEY. PLEASE ADVISE.
Corrective Action:
I SENT THIS UNIT TO THE DEALERSHIP TO HAVE A KEY PROGRAMMED BUT THEY CAN'T PROGRAM THE KEY. THEY SAID THEY NEED FURTHER INFORMATION TO PROGRAM A KEY. PLEASE ADVISE.
Additional Notes:
I SENT THIS UNIT TO THE DEALERSHIP TO HAVE A KEY PROGRAMMED BUT THEY CAN'T PROGRAM THE KEY. THEY SAID THEY NEED FURTHER INFORMATION TO PROGRAM A KEY. PLEASE ADVISE.
Mfg Campaign: 11351187
Recall Date: Aug 25, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I SENT THIS UNIT TO THE DEALERSHIP TO HAVE A KEY PROGRAMMED BUT THEY CAN'T PROGRAM THE KEY. THEY SAID THEY NEED FURTHER INFORMATION TO PROGRAM A KEY. PLEASE ADVISE.
Corrective Action:
I SENT THIS UNIT TO THE DEALERSHIP TO HAVE A KEY PROGRAMMED BUT THEY CAN'T PROGRAM THE KEY. THEY SAID THEY NEED FURTHER INFORMATION TO PROGRAM A KEY. PLEASE ADVISE.
Additional Notes:
I SENT THIS UNIT TO THE DEALERSHIP TO HAVE A KEY PROGRAMMED BUT THEY CAN'T PROGRAM THE KEY. THEY SAID THEY NEED FURTHER INFORMATION TO PROGRAM A KEY. PLEASE ADVISE.
Mfg Campaign: 11351187
Recall Date: Aug 25, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
DRIVING 3-5 MPH IN A PARKING LOT, WHILE IN THE APEX OF THE LEFT TURN TO PARK IN THE SPOT, THE STEERING WHEEL STARTED TO SHUTTER LEFT AND RIGHT, NOT SO VIOLENTLY THAT I COULD NOT CONTROL THE VEHICLE, BECAUSE I WAS DRIVING VERY SLOW, BUT JUST ENOUGH TO FEEL, AND SEE THE STEERING WHEEL MOVE LEFT AND RIGHT BETWEEN 1/8 - 1/16 INCH IN RAPID PULSES. IT LASTED ABOUT 5 - 7 SECONDS. THE VEHICLE ONLY HAD 26 MILES ON THE ODOMETER. THE NEW VEHICLE WAS DELIVERED BY FLATBED TRUCK ON 03/31/2020 WITH ONLY 5 MILES ON THE ODOMETER, THE DATE OF THE EVENT WAS 04/05/2020. WEATHER DRY, TIRES FULL. IT CONCERNS ME, AS MY WIFE DRIVE THIS VEHICLE WITH MY GRANDCHILDREN. PLEASE ADVISE. THANK YOU.
Corrective Action:
DRIVING 3-5 MPH IN A PARKING LOT, WHILE IN THE APEX OF THE LEFT TURN TO PARK IN THE SPOT, THE STEERING WHEEL STARTED TO SHUTTER LEFT AND RIGHT, NOT SO VIOLENTLY THAT I COULD NOT CONTROL THE VEHICLE, BECAUSE I WAS DRIVING VERY SLOW, BUT JUST ENOUGH TO FEEL, AND SEE THE STEERING WHEEL MOVE LEFT AND RIGHT BETWEEN 1/8 - 1/16 INCH IN RAPID PULSES. IT LASTED ABOUT 5 - 7 SECONDS. THE VEHICLE ONLY HAD 26 MILES ON THE ODOMETER. THE NEW VEHICLE WAS DELIVERED BY FLATBED TRUCK ON 03/31/2020 WITH ONLY 5 MILES ON THE ODOMETER, THE DATE OF THE EVENT WAS 04/05/2020. WEATHER DRY, TIRES FULL. IT CONCERNS ME, AS MY WIFE DRIVE THIS VEHICLE WITH MY GRANDCHILDREN. PLEASE ADVISE. THANK YOU.
Additional Notes:
DRIVING 3-5 MPH IN A PARKING LOT, WHILE IN THE APEX OF THE LEFT TURN TO PARK IN THE SPOT, THE STEERING WHEEL STARTED TO SHUTTER LEFT AND RIGHT, NOT SO VIOLENTLY THAT I COULD NOT CONTROL THE VEHICLE, BECAUSE I WAS DRIVING VERY SLOW, BUT JUST ENOUGH TO FEEL, AND SEE THE STEERING WHEEL MOVE LEFT AND RIGHT BETWEEN 1/8 - 1/16 INCH IN RAPID PULSES. IT LASTED ABOUT 5 - 7 SECONDS. THE VEHICLE ONLY HAD 26 MILES ON THE ODOMETER. THE NEW VEHICLE WAS DELIVERED BY FLATBED TRUCK ON 03/31/2020 WITH ONLY 5 MILES ON THE ODOMETER, THE DATE OF THE EVENT WAS 04/05/2020. WEATHER DRY, TIRES FULL. IT CONCERNS ME, AS MY WIFE DRIVE THIS VEHICLE WITH MY GRANDCHILDREN. PLEASE ADVISE. THANK YOU.
Mfg Campaign: 11321038
Recall Date: Apr 13, 2020
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