Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
Consumer Complaints
25 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smoking, white smoke coming from exhaust -Chevy Service Dept. states there is an engine issue, they will need to break down and replace parts / repair
Corrective Action:
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smoking, white smoke coming from exhaust -Chevy Service Dept. states there is an engine issue, they will need to break down and replace parts / repair
Additional Notes:
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smoking, white smoke coming from exhaust -Chevy Service Dept. states there is an engine issue, they will need to break down and replace parts / repair
Mfg Campaign: 11641893
Recall Date: Feb 11, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smoking, white smoke coming from exhaust -Chevy Service Dept. states there is an engine issue, they will need to break down and replace parts / repair
Corrective Action:
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smoking, white smoke coming from exhaust -Chevy Service Dept. states there is an engine issue, they will need to break down and replace parts / repair
Additional Notes:
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smoking, white smoke coming from exhaust -Chevy Service Dept. states there is an engine issue, they will need to break down and replace parts / repair
Mfg Campaign: 11641893
Recall Date: Feb 11, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smoking, white smoke coming from exhaust -Chevy Service Dept. states there is an engine issue, they will need to break down and replace parts / repair
Corrective Action:
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smoking, white smoke coming from exhaust -Chevy Service Dept. states there is an engine issue, they will need to break down and replace parts / repair
Additional Notes:
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smoking, white smoke coming from exhaust -Chevy Service Dept. states there is an engine issue, they will need to break down and replace parts / repair
Mfg Campaign: 11641893
Recall Date: Feb 11, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Wife is RN at a trauma hospital going to work in the morning on a busy highway. While in front of Hospital truck started to indicate to hit starter button. Truck was already running! Wife stopped at red light. Truck stopped running would not start. Stuck in middle of morning rush hour traffic had to have truck towed to dealership. At the dealership they indicated they found metal parts in the oil pan. They indicated a further look into the engine indicated it was beyond repair and had to be replaced. Truck only had 42k miles on it. They stated they had another one same situation in the shop as well and that it would take several weeks to repair. I have learned that this is a major problem with this make and model and engine. Engine quit with no warning in middle of major highway. Thank god not in an intersection or freeway.
Corrective Action:
Wife is RN at a trauma hospital going to work in the morning on a busy highway. While in front of Hospital truck started to indicate to hit starter button. Truck was already running! Wife stopped at red light. Truck stopped running would not start. Stuck in middle of morning rush hour traffic had to have truck towed to dealership. At the dealership they indicated they found metal parts in the oil pan. They indicated a further look into the engine indicated it was beyond repair and had to be replaced. Truck only had 42k miles on it. They stated they had another one same situation in the shop as well and that it would take several weeks to repair. I have learned that this is a major problem with this make and model and engine. Engine quit with no warning in middle of major highway. Thank god not in an intersection or freeway.
Additional Notes:
Wife is RN at a trauma hospital going to work in the morning on a busy highway. While in front of Hospital truck started to indicate to hit starter button. Truck was already running! Wife stopped at red light. Truck stopped running would not start. Stuck in middle of morning rush hour traffic had to have truck towed to dealership. At the dealership they indicated they found metal parts in the oil pan. They indicated a further look into the engine indicated it was beyond repair and had to be replaced. Truck only had 42k miles on it. They stated they had another one same situation in the shop as well and that it would take several weeks to repair. I have learned that this is a major problem with this make and model and engine. Engine quit with no warning in middle of major highway. Thank god not in an intersection or freeway.
Mfg Campaign: 11641302
Recall Date: Feb 7, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Wife is RN at a trauma hospital going to work in the morning on a busy highway. While in front of Hospital truck started to indicate to hit starter button. Truck was already running! Wife stopped at red light. Truck stopped running would not start. Stuck in middle of morning rush hour traffic had to have truck towed to dealership. At the dealership they indicated they found metal parts in the oil pan. They indicated a further look into the engine indicated it was beyond repair and had to be replaced. Truck only had 42k miles on it. They stated they had another one same situation in the shop as well and that it would take several weeks to repair. I have learned that this is a major problem with this make and model and engine. Engine quit with no warning in middle of major highway. Thank god not in an intersection or freeway.
Corrective Action:
Wife is RN at a trauma hospital going to work in the morning on a busy highway. While in front of Hospital truck started to indicate to hit starter button. Truck was already running! Wife stopped at red light. Truck stopped running would not start. Stuck in middle of morning rush hour traffic had to have truck towed to dealership. At the dealership they indicated they found metal parts in the oil pan. They indicated a further look into the engine indicated it was beyond repair and had to be replaced. Truck only had 42k miles on it. They stated they had another one same situation in the shop as well and that it would take several weeks to repair. I have learned that this is a major problem with this make and model and engine. Engine quit with no warning in middle of major highway. Thank god not in an intersection or freeway.
Additional Notes:
Wife is RN at a trauma hospital going to work in the morning on a busy highway. While in front of Hospital truck started to indicate to hit starter button. Truck was already running! Wife stopped at red light. Truck stopped running would not start. Stuck in middle of morning rush hour traffic had to have truck towed to dealership. At the dealership they indicated they found metal parts in the oil pan. They indicated a further look into the engine indicated it was beyond repair and had to be replaced. Truck only had 42k miles on it. They stated they had another one same situation in the shop as well and that it would take several weeks to repair. I have learned that this is a major problem with this make and model and engine. Engine quit with no warning in middle of major highway. Thank god not in an intersection or freeway.
Mfg Campaign: 11641302
Recall Date: Feb 7, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving the vehicle at approximately 45 mph when the vehicle suddenly had no engine power. There were no warning signals or symptoms of an issue that would indicate there was a problem, but the dashboard told me the vehicle needed a restart. I was able to pull the vehicle out of traffic at a cross street and coast to a stop in a parking lot. Had I not been where I was at the moment when the engine failed, or had there been oncoming traffic that would have required me to stop coasting, I would not have been able to pull safely out of traffic. The vehicle was towed to the dealer where it was purchased. They told me the next day that is was an internal engine failure.
Corrective Action:
I was driving the vehicle at approximately 45 mph when the vehicle suddenly had no engine power. There were no warning signals or symptoms of an issue that would indicate there was a problem, but the dashboard told me the vehicle needed a restart. I was able to pull the vehicle out of traffic at a cross street and coast to a stop in a parking lot. Had I not been where I was at the moment when the engine failed, or had there been oncoming traffic that would have required me to stop coasting, I would not have been able to pull safely out of traffic. The vehicle was towed to the dealer where it was purchased. They told me the next day that is was an internal engine failure.
Additional Notes:
I was driving the vehicle at approximately 45 mph when the vehicle suddenly had no engine power. There were no warning signals or symptoms of an issue that would indicate there was a problem, but the dashboard told me the vehicle needed a restart. I was able to pull the vehicle out of traffic at a cross street and coast to a stop in a parking lot. Had I not been where I was at the moment when the engine failed, or had there been oncoming traffic that would have required me to stop coasting, I would not have been able to pull safely out of traffic. The vehicle was towed to the dealer where it was purchased. They told me the next day that is was an internal engine failure.
Mfg Campaign: 11640343
Recall Date: Feb 3, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On April 7th 2024 we were traveling on vacation 2 1/2 hours from home and our vehicle started making a ticking noise and traction control, engine light, service emissions, and front collision warning all came on. It was idling very rough. We had to stop for the night with our kids and take it to the closest dealer the next morning. They diagnosed the car and confirmed that the lifters needed repair. We had to leave our vehicle and get a rental to make it back home. The dealer made repairs and sent vehicle back to us. Fast forward to 1/15/25 I was on the way to work and the same thing started happening. I then had to tow the vehicle to the dealership and they have diagnosed it with the same issue on the other side of the engine. As a brand new vehicle this should not be happening. Each time we were stranded with kids and without a vehicle for a long period of time.
Corrective Action:
On April 7th 2024 we were traveling on vacation 2 1/2 hours from home and our vehicle started making a ticking noise and traction control, engine light, service emissions, and front collision warning all came on. It was idling very rough. We had to stop for the night with our kids and take it to the closest dealer the next morning. They diagnosed the car and confirmed that the lifters needed repair. We had to leave our vehicle and get a rental to make it back home. The dealer made repairs and sent vehicle back to us. Fast forward to 1/15/25 I was on the way to work and the same thing started happening. I then had to tow the vehicle to the dealership and they have diagnosed it with the same issue on the other side of the engine. As a brand new vehicle this should not be happening. Each time we were stranded with kids and without a vehicle for a long period of time.
Additional Notes:
On April 7th 2024 we were traveling on vacation 2 1/2 hours from home and our vehicle started making a ticking noise and traction control, engine light, service emissions, and front collision warning all came on. It was idling very rough. We had to stop for the night with our kids and take it to the closest dealer the next morning. They diagnosed the car and confirmed that the lifters needed repair. We had to leave our vehicle and get a rental to make it back home. The dealer made repairs and sent vehicle back to us. Fast forward to 1/15/25 I was on the way to work and the same thing started happening. I then had to tow the vehicle to the dealership and they have diagnosed it with the same issue on the other side of the engine. As a brand new vehicle this should not be happening. Each time we were stranded with kids and without a vehicle for a long period of time.
Mfg Campaign: 11637730
Recall Date: Jan 22, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine died without warning on interstate. Vehicle was towed to Chevrolet dealer where defective rod bearings were found. Engine was replaced by dealer.
Corrective Action:
Engine died without warning on interstate. Vehicle was towed to Chevrolet dealer where defective rod bearings were found. Engine was replaced by dealer.
Additional Notes:
Engine died without warning on interstate. Vehicle was towed to Chevrolet dealer where defective rod bearings were found. Engine was replaced by dealer.
Mfg Campaign: 11637479
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving my family home from our christmas vacation on the Garden State Parkway (NJ) the engine shut off and would not restart. This happened on a stretch of the highway with no shoulder while traveling at 65mph. Thankfully we were able to coast far enough to a section of highway with a shoulder. This incident left my [XXX] , [XXX] , my wife and I and our dog stranded in the freezing cold 100 miles from home. After a stressful next few days the Chevrolet dealership diagnosed it as blown bearings in the motor. It has now been over three weeks and no word from GM when a new motor will be available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving my family home from our christmas vacation on the Garden State Parkway (NJ) the engine shut off and would not restart. This happened on a stretch of the highway with no shoulder while traveling at 65mph. Thankfully we were able to coast far enough to a section of highway with a shoulder. This incident left my [XXX] , [XXX] , my wife and I and our dog stranded in the freezing cold 100 miles from home. After a stressful next few days the Chevrolet dealership diagnosed it as blown bearings in the motor. It has now been over three weeks and no word from GM when a new motor will be available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving my family home from our christmas vacation on the Garden State Parkway (NJ) the engine shut off and would not restart. This happened on a stretch of the highway with no shoulder while traveling at 65mph. Thankfully we were able to coast far enough to a section of highway with a shoulder. This incident left my [XXX] , [XXX] , my wife and I and our dog stranded in the freezing cold 100 miles from home. After a stressful next few days the Chevrolet dealership diagnosed it as blown bearings in the motor. It has now been over three weeks and no word from GM when a new motor will be available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636860
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
When traveling at highway speeds our vehicle suddenly lost all engine power. Driving in the passing lane of [XXX] at 75 mph our 2023 Chevrolet suburban RST 6.2 lost all engine power and went into neutral. We were barely able to make it over to the right breakdown lane without getting hit and making it with no power. We were stranded on the busy interstate for three hours with my wife and three young kids in a very dangerous location. They were scared and because we barely made it into the breakdown lane and so close to speeding traffic had to stand outside of the vehicle close to the woods further from dangerous traffic. The Suburban was flatbedded to nearest Chevrolet dealer where we were told the engine was seized and would need to be totally replaced. We were lucky to be alive but now stranded 1000 miles away from home as we were returning from a vacation in Florida. The sudden lose of all engine power traveling on the highway with our entire family was both scary and dangerous. The suburban has now been in the shop for three weeks with no date in sight to be ready and 1000 miles away. This was a truly dangerous situation and thankfully we came out unscathed but I fear someone else may experience the same type of failure and not be so lucky. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When traveling at highway speeds our vehicle suddenly lost all engine power. Driving in the passing lane of [XXX] at 75 mph our 2023 Chevrolet suburban RST 6.2 lost all engine power and went into neutral. We were barely able to make it over to the right breakdown lane without getting hit and making it with no power. We were stranded on the busy interstate for three hours with my wife and three young kids in a very dangerous location. They were scared and because we barely made it into the breakdown lane and so close to speeding traffic had to stand outside of the vehicle close to the woods further from dangerous traffic. The Suburban was flatbedded to nearest Chevrolet dealer where we were told the engine was seized and would need to be totally replaced. We were lucky to be alive but now stranded 1000 miles away from home as we were returning from a vacation in Florida. The sudden lose of all engine power traveling on the highway with our entire family was both scary and dangerous. The suburban has now been in the shop for three weeks with no date in sight to be ready and 1000 miles away. This was a truly dangerous situation and thankfully we came out unscathed but I fear someone else may experience the same type of failure and not be so lucky. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When traveling at highway speeds our vehicle suddenly lost all engine power. Driving in the passing lane of [XXX] at 75 mph our 2023 Chevrolet suburban RST 6.2 lost all engine power and went into neutral. We were barely able to make it over to the right breakdown lane without getting hit and making it with no power. We were stranded on the busy interstate for three hours with my wife and three young kids in a very dangerous location. They were scared and because we barely made it into the breakdown lane and so close to speeding traffic had to stand outside of the vehicle close to the woods further from dangerous traffic. The Suburban was flatbedded to nearest Chevrolet dealer where we were told the engine was seized and would need to be totally replaced. We were lucky to be alive but now stranded 1000 miles away from home as we were returning from a vacation in Florida. The sudden lose of all engine power traveling on the highway with our entire family was both scary and dangerous. The suburban has now been in the shop for three weeks with no date in sight to be ready and 1000 miles away. This was a truly dangerous situation and thankfully we came out unscathed but I fear someone else may experience the same type of failure and not be so lucky. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636839
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When traveling at highway speeds our vehicle suddenly lost all engine power. Driving in the passing lane of [XXX] at 75 mph our 2023 Chevrolet suburban RST 6.2 lost all engine power and went into neutral. We were barely able to make it over to the right breakdown lane without getting hit and making it with no power. We were stranded on the busy interstate for three hours with my wife and three young kids in a very dangerous location. They were scared and because we barely made it into the breakdown lane and so close to speeding traffic had to stand outside of the vehicle close to the woods further from dangerous traffic. The Suburban was flatbedded to nearest Chevrolet dealer where we were told the engine was seized and would need to be totally replaced. We were lucky to be alive but now stranded 1000 miles away from home as we were returning from a vacation in Florida. The sudden lose of all engine power traveling on the highway with our entire family was both scary and dangerous. The suburban has now been in the shop for three weeks with no date in sight to be ready and 1000 miles away. This was a truly dangerous situation and thankfully we came out unscathed but I fear someone else may experience the same type of failure and not be so lucky. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When traveling at highway speeds our vehicle suddenly lost all engine power. Driving in the passing lane of [XXX] at 75 mph our 2023 Chevrolet suburban RST 6.2 lost all engine power and went into neutral. We were barely able to make it over to the right breakdown lane without getting hit and making it with no power. We were stranded on the busy interstate for three hours with my wife and three young kids in a very dangerous location. They were scared and because we barely made it into the breakdown lane and so close to speeding traffic had to stand outside of the vehicle close to the woods further from dangerous traffic. The Suburban was flatbedded to nearest Chevrolet dealer where we were told the engine was seized and would need to be totally replaced. We were lucky to be alive but now stranded 1000 miles away from home as we were returning from a vacation in Florida. The sudden lose of all engine power traveling on the highway with our entire family was both scary and dangerous. The suburban has now been in the shop for three weeks with no date in sight to be ready and 1000 miles away. This was a truly dangerous situation and thankfully we came out unscathed but I fear someone else may experience the same type of failure and not be so lucky. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When traveling at highway speeds our vehicle suddenly lost all engine power. Driving in the passing lane of [XXX] at 75 mph our 2023 Chevrolet suburban RST 6.2 lost all engine power and went into neutral. We were barely able to make it over to the right breakdown lane without getting hit and making it with no power. We were stranded on the busy interstate for three hours with my wife and three young kids in a very dangerous location. They were scared and because we barely made it into the breakdown lane and so close to speeding traffic had to stand outside of the vehicle close to the woods further from dangerous traffic. The Suburban was flatbedded to nearest Chevrolet dealer where we were told the engine was seized and would need to be totally replaced. We were lucky to be alive but now stranded 1000 miles away from home as we were returning from a vacation in Florida. The sudden lose of all engine power traveling on the highway with our entire family was both scary and dangerous. The suburban has now been in the shop for three weeks with no date in sight to be ready and 1000 miles away. This was a truly dangerous situation and thankfully we came out unscathed but I fear someone else may experience the same type of failure and not be so lucky. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636839
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On January 1st driving east bound on road 520 in central florida. I was driving around 65mph when the vehicle suddenly shut off. The displayed showed a warning saying that something of the sort that I needed to press the brake to start the engine even though I was driving normally. I had to coast to the side of the road and I pressed the brake. once the brake was engaged the vehicle immediately went to park and will not start. I press the ingition button and the screen would go blank and no sound or warnings were displayed. I had to call the police to provide a safety as the vehicle was in a very dangerous area and all my family was on the vehicle. the police laid down flares and I contacted a tow truck using onstar. Onstar was unable to communicate with the vehicle to diagnosed the issue and no warnings or errors were displaying. The vehicle was towed to Carl Black Chevrolet of Orlando Florida. The dealer stated that the engine is locked (L87) and was not able to turn, therefore the vehicle does not start. The dealership technicians have informed that the vehicle needs a new engine and GM needs to approved, the vehicle is still under warranty and I've contact GM and until today, 17 days later, GM has not responded or allowed the dealership to fix my vehicle.
Corrective Action:
On January 1st driving east bound on road 520 in central florida. I was driving around 65mph when the vehicle suddenly shut off. The displayed showed a warning saying that something of the sort that I needed to press the brake to start the engine even though I was driving normally. I had to coast to the side of the road and I pressed the brake. once the brake was engaged the vehicle immediately went to park and will not start. I press the ingition button and the screen would go blank and no sound or warnings were displayed. I had to call the police to provide a safety as the vehicle was in a very dangerous area and all my family was on the vehicle. the police laid down flares and I contacted a tow truck using onstar. Onstar was unable to communicate with the vehicle to diagnosed the issue and no warnings or errors were displaying. The vehicle was towed to Carl Black Chevrolet of Orlando Florida. The dealer stated that the engine is locked (L87) and was not able to turn, therefore the vehicle does not start. The dealership technicians have informed that the vehicle needs a new engine and GM needs to approved, the vehicle is still under warranty and I've contact GM and until today, 17 days later, GM has not responded or allowed the dealership to fix my vehicle.
Additional Notes:
On January 1st driving east bound on road 520 in central florida. I was driving around 65mph when the vehicle suddenly shut off. The displayed showed a warning saying that something of the sort that I needed to press the brake to start the engine even though I was driving normally. I had to coast to the side of the road and I pressed the brake. once the brake was engaged the vehicle immediately went to park and will not start. I press the ingition button and the screen would go blank and no sound or warnings were displayed. I had to call the police to provide a safety as the vehicle was in a very dangerous area and all my family was on the vehicle. the police laid down flares and I contacted a tow truck using onstar. Onstar was unable to communicate with the vehicle to diagnosed the issue and no warnings or errors were displaying. The vehicle was towed to Carl Black Chevrolet of Orlando Florida. The dealer stated that the engine is locked (L87) and was not able to turn, therefore the vehicle does not start. The dealership technicians have informed that the vehicle needs a new engine and GM needs to approved, the vehicle is still under warranty and I've contact GM and until today, 17 days later, GM has not responded or allowed the dealership to fix my vehicle.
Mfg Campaign: 11636670
Recall Date: Jan 17, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving our 2023 Chevrolet Duramax diesel suburban, I was waiting, at a complete stop, against the median to make a U turn. When the traffic cleared, I began the turn when I suddenly noticed a nearly complete loss of power, hesitancy of engine engagement, and little response to the gas pedal being depressed. Then an error message appeared on the dashboard stating "Low acceleration warning". There was very little acceleration power available. The rear wheels seemed to spin. I was perilously endangered while making a U-turn across lanes because of this loss of power. The vehicle was then taken immediately to our local Chevrolet dealer who diagnosed a error code message (P0700, 0747) related to transmission valve and injectors. We are very concerned that this was a dangerous occurrence and should be further investigated. We have a 30-year history of Suburban ownership, however this is our first diesel model. We have never had problems of this significance, or seen this error message before. Since this diesel Suburban is nearly new, we are particularly concerned about the durability and safety of this vehicle. Please see attached servive report. The AC compressor was also failed and replaced
Corrective Action:
While driving our 2023 Chevrolet Duramax diesel suburban, I was waiting, at a complete stop, against the median to make a U turn. When the traffic cleared, I began the turn when I suddenly noticed a nearly complete loss of power, hesitancy of engine engagement, and little response to the gas pedal being depressed. Then an error message appeared on the dashboard stating "Low acceleration warning". There was very little acceleration power available. The rear wheels seemed to spin. I was perilously endangered while making a U-turn across lanes because of this loss of power. The vehicle was then taken immediately to our local Chevrolet dealer who diagnosed a error code message (P0700, 0747) related to transmission valve and injectors. We are very concerned that this was a dangerous occurrence and should be further investigated. We have a 30-year history of Suburban ownership, however this is our first diesel model. We have never had problems of this significance, or seen this error message before. Since this diesel Suburban is nearly new, we are particularly concerned about the durability and safety of this vehicle. Please see attached servive report. The AC compressor was also failed and replaced
Additional Notes:
While driving our 2023 Chevrolet Duramax diesel suburban, I was waiting, at a complete stop, against the median to make a U turn. When the traffic cleared, I began the turn when I suddenly noticed a nearly complete loss of power, hesitancy of engine engagement, and little response to the gas pedal being depressed. Then an error message appeared on the dashboard stating "Low acceleration warning". There was very little acceleration power available. The rear wheels seemed to spin. I was perilously endangered while making a U-turn across lanes because of this loss of power. The vehicle was then taken immediately to our local Chevrolet dealer who diagnosed a error code message (P0700, 0747) related to transmission valve and injectors. We are very concerned that this was a dangerous occurrence and should be further investigated. We have a 30-year history of Suburban ownership, however this is our first diesel model. We have never had problems of this significance, or seen this error message before. Since this diesel Suburban is nearly new, we are particularly concerned about the durability and safety of this vehicle. Please see attached servive report. The AC compressor was also failed and replaced
Mfg Campaign: 11633963
Recall Date: Jan 3, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving our 2023 Chevrolet Duramax diesel suburban, I was waiting, at a complete stop, against the median to make a U turn. When the traffic cleared, I began the turn when I suddenly noticed a nearly complete loss of power, hesitancy of engine engagement, and little response to the gas pedal being depressed. Then an error message appeared on the dashboard stating "Low acceleration warning". There was very little acceleration power available. The rear wheels seemed to spin. I was perilously endangered while making a U-turn across lanes because of this loss of power. The vehicle was then taken immediately to our local Chevrolet dealer who diagnosed a error code message (P0700, 0747) related to transmission valve and injectors. We are very concerned that this was a dangerous occurrence and should be further investigated. We have a 30-year history of Suburban ownership, however this is our first diesel model. We have never had problems of this significance, or seen this error message before. Since this diesel Suburban is nearly new, we are particularly concerned about the durability and safety of this vehicle. Please see attached servive report. The AC compressor was also failed and replaced
Corrective Action:
While driving our 2023 Chevrolet Duramax diesel suburban, I was waiting, at a complete stop, against the median to make a U turn. When the traffic cleared, I began the turn when I suddenly noticed a nearly complete loss of power, hesitancy of engine engagement, and little response to the gas pedal being depressed. Then an error message appeared on the dashboard stating "Low acceleration warning". There was very little acceleration power available. The rear wheels seemed to spin. I was perilously endangered while making a U-turn across lanes because of this loss of power. The vehicle was then taken immediately to our local Chevrolet dealer who diagnosed a error code message (P0700, 0747) related to transmission valve and injectors. We are very concerned that this was a dangerous occurrence and should be further investigated. We have a 30-year history of Suburban ownership, however this is our first diesel model. We have never had problems of this significance, or seen this error message before. Since this diesel Suburban is nearly new, we are particularly concerned about the durability and safety of this vehicle. Please see attached servive report. The AC compressor was also failed and replaced
Additional Notes:
While driving our 2023 Chevrolet Duramax diesel suburban, I was waiting, at a complete stop, against the median to make a U turn. When the traffic cleared, I began the turn when I suddenly noticed a nearly complete loss of power, hesitancy of engine engagement, and little response to the gas pedal being depressed. Then an error message appeared on the dashboard stating "Low acceleration warning". There was very little acceleration power available. The rear wheels seemed to spin. I was perilously endangered while making a U-turn across lanes because of this loss of power. The vehicle was then taken immediately to our local Chevrolet dealer who diagnosed a error code message (P0700, 0747) related to transmission valve and injectors. We are very concerned that this was a dangerous occurrence and should be further investigated. We have a 30-year history of Suburban ownership, however this is our first diesel model. We have never had problems of this significance, or seen this error message before. Since this diesel Suburban is nearly new, we are particularly concerned about the durability and safety of this vehicle. Please see attached servive report. The AC compressor was also failed and replaced
Mfg Campaign: 11633963
Recall Date: Jan 3, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DEF sensor has failed and required placement. Required three visits to the dealer to get them to address it (Grayling, MI, White Lake, MI and Charlottesville VA). Transmission throttle body failed and required replacement. Took 2 visits to get it addressed.
Corrective Action:
DEF sensor has failed and required placement. Required three visits to the dealer to get them to address it (Grayling, MI, White Lake, MI and Charlottesville VA). Transmission throttle body failed and required replacement. Took 2 visits to get it addressed.
Additional Notes:
DEF sensor has failed and required placement. Required three visits to the dealer to get them to address it (Grayling, MI, White Lake, MI and Charlottesville VA). Transmission throttle body failed and required replacement. Took 2 visits to get it addressed.
Mfg Campaign: 11624410
Recall Date: Nov 10, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
DEF sensor has failed and required placement. Required three visits to the dealer to get them to address it (Grayling, MI, White Lake, MI and Charlottesville VA). Transmission throttle body failed and required replacement. Took 2 visits to get it addressed.
Corrective Action:
DEF sensor has failed and required placement. Required three visits to the dealer to get them to address it (Grayling, MI, White Lake, MI and Charlottesville VA). Transmission throttle body failed and required replacement. Took 2 visits to get it addressed.
Additional Notes:
DEF sensor has failed and required placement. Required three visits to the dealer to get them to address it (Grayling, MI, White Lake, MI and Charlottesville VA). Transmission throttle body failed and required replacement. Took 2 visits to get it addressed.
Mfg Campaign: 11624410
Recall Date: Nov 10, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The 2023 Chevy Suburban has a serious oil burning problem. It starts burning oil after 20,000 miles. It starts burning oil after 50,000 miles. Many people around me have this problem. Why is there no recall?
Corrective Action:
The 2023 Chevy Suburban has a serious oil burning problem. It starts burning oil after 20,000 miles. It starts burning oil after 50,000 miles. Many people around me have this problem. Why is there no recall?
Additional Notes:
The 2023 Chevy Suburban has a serious oil burning problem. It starts burning oil after 20,000 miles. It starts burning oil after 50,000 miles. Many people around me have this problem. Why is there no recall?
Mfg Campaign: 11622373
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving on interstate, vehicle's engine turned off and transmission switched to neutral without warning. Vehicle was stopped and immobilized with no ability to shift or start.
Corrective Action:
While driving on interstate, vehicle's engine turned off and transmission switched to neutral without warning. Vehicle was stopped and immobilized with no ability to shift or start.
Additional Notes:
While driving on interstate, vehicle's engine turned off and transmission switched to neutral without warning. Vehicle was stopped and immobilized with no ability to shift or start.
Mfg Campaign: 11619593
Recall Date: Oct 14, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Failed break fluid detection
Corrective Action:
Failed break fluid detection
Additional Notes:
Failed break fluid detection
Mfg Campaign: 11619220
Recall Date: Oct 10, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The fitting on the fuel pressure regulator on the engine began to separate from the housing and started spraying fuel all over the firewall and the fuel ran down the firewall onto the exhaust pipes. No check engine light signaled. The only way I knew that it was spraying, was I started to smell raw fuel through the air conditioning vents. Luckily I was able to get it to a dealer before any fuel caught fire. The dealer repaired it but GM stuck me with half of the bill for the repair. I have pictures of the failed part if necessary. This is extremely dangerous to anyone that may not pay attention to car issues unless a check engine light comes on.
Corrective Action:
The fitting on the fuel pressure regulator on the engine began to separate from the housing and started spraying fuel all over the firewall and the fuel ran down the firewall onto the exhaust pipes. No check engine light signaled. The only way I knew that it was spraying, was I started to smell raw fuel through the air conditioning vents. Luckily I was able to get it to a dealer before any fuel caught fire. The dealer repaired it but GM stuck me with half of the bill for the repair. I have pictures of the failed part if necessary. This is extremely dangerous to anyone that may not pay attention to car issues unless a check engine light comes on.
Additional Notes:
The fitting on the fuel pressure regulator on the engine began to separate from the housing and started spraying fuel all over the firewall and the fuel ran down the firewall onto the exhaust pipes. No check engine light signaled. The only way I knew that it was spraying, was I started to smell raw fuel through the air conditioning vents. Luckily I was able to get it to a dealer before any fuel caught fire. The dealer repaired it but GM stuck me with half of the bill for the repair. I have pictures of the failed part if necessary. This is extremely dangerous to anyone that may not pay attention to car issues unless a check engine light comes on.
Mfg Campaign: 11617210
Recall Date: Sep 30, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
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