CHEVROLET SUBURBAN 2024

Complete listing of complaints and recalls for this vehicle

22
Complaints
2
Recalls

Complaints & Recalls

22 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

General Motors, Llc
NHTSA Campaign: 25V274000 SAFETY RECALL
597.6K Vehicles Affected
Recall Date: Apr 24, 2025
Safety Issue:

General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.

Potential Risk:
Engine failure increases the risk of a crash.
FREE Recall Solution:
Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.

Action Required: Contact your local CHEVROLET dealer to schedule your FREE recall repair.
Manufacturer: CHEVROLET
Mfg Campaign: N252494000
Notice Date: Jun 18, 2025
Recall Date: Apr 24, 2025

Consumer Complaints

22 Complaints
General Motors, Llc
Campaign: 11637222 Other
Jan 21, 2025
Defect Description:

ENGINE

Potential Consequences:

The dealer stated the 6.2L engine had a bearing failure. When driving on 12-24-24 to a family event the dash lights all lit up and the car shut off. I was barely able to put the Suburban into neutral to pull off to the side of the road. Once stopped, the Suburban wouldn't start or even go into neutral so I could push it further off the side. This is extremely dangerous. My entire family was in the car on a very busy day (Xmas eve) without the ability to move the car in any way. Even when the tow truck driver arrived, he stated there isn't a way to force it into neutral. I also first learned about the 6.2L bearing issue from him. His 2023 Suburban was in the shop for the exact same issue. My 2024 Suburban has less than 13,000 miles on it before the failure!

Corrective Action:

The dealer stated the 6.2L engine had a bearing failure. When driving on 12-24-24 to a family event the dash lights all lit up and the car shut off. I was barely able to put the Suburban into neutral to pull off to the side of the road. Once stopped, the Suburban wouldn't start or even go into neutral so I could push it further off the side. This is extremely dangerous. My entire family was in the car on a very busy day (Xmas eve) without the ability to move the car in any way. Even when the tow truck driver arrived, he stated there isn't a way to force it into neutral. I also first learned about the 6.2L bearing issue from him. His 2023 Suburban was in the shop for the exact same issue. My 2024 Suburban has less than 13,000 miles on it before the failure!

Additional Notes:

The dealer stated the 6.2L engine had a bearing failure. When driving on 12-24-24 to a family event the dash lights all lit up and the car shut off. I was barely able to put the Suburban into neutral to pull off to the side of the road. Once stopped, the Suburban wouldn't start or even go into neutral so I could push it further off the side. This is extremely dangerous. My entire family was in the car on a very busy day (Xmas eve) without the ability to move the car in any way. Even when the tow truck driver arrived, he stated there isn't a way to force it into neutral. I also first learned about the 6.2L bearing issue from him. His 2023 Suburban was in the shop for the exact same issue. My 2024 Suburban has less than 13,000 miles on it before the failure!

Manufacturer: CHEVROLET
Mfg Campaign: 11637222
Notice Date: Jan 21, 2025
Recall Date: Jan 21, 2025
General Motors, Llc
Campaign: 11622888 Other
Oct 31, 2024
Defect Description:

ENGINE

Potential Consequences:

While driving in the left lane of a two lane highway at highway speed of approx 65-70 mph the engine shut down. The instrument cluster said to “Press button to start engine”. I had no power. There was no throttle response. Luckily I was on a slight decline and was able to safely change lanes by coasting into the right lane then the shoulder. I was able to put the vehicle into park. The vehicle did restart. I took the vehicle to a Chevrolet dealer and was immediately told that there was an internal engine failure. I could have been rear ended or worse. This is a very serious issue. Upon doing some research, I found that the same thing has happened to many other people. This is very dangerous. Apparently this is becoming a major issue for the GM 6.2l eco tec engine. I hope that the next person this happens to doesn’t freak out and have an accident. If this happens to the wrong person, someone is going to lose their life.

Corrective Action:

While driving in the left lane of a two lane highway at highway speed of approx 65-70 mph the engine shut down. The instrument cluster said to “Press button to start engine”. I had no power. There was no throttle response. Luckily I was on a slight decline and was able to safely change lanes by coasting into the right lane then the shoulder. I was able to put the vehicle into park. The vehicle did restart. I took the vehicle to a Chevrolet dealer and was immediately told that there was an internal engine failure. I could have been rear ended or worse. This is a very serious issue. Upon doing some research, I found that the same thing has happened to many other people. This is very dangerous. Apparently this is becoming a major issue for the GM 6.2l eco tec engine. I hope that the next person this happens to doesn’t freak out and have an accident. If this happens to the wrong person, someone is going to lose their life.

Additional Notes:

While driving in the left lane of a two lane highway at highway speed of approx 65-70 mph the engine shut down. The instrument cluster said to “Press button to start engine”. I had no power. There was no throttle response. Luckily I was on a slight decline and was able to safely change lanes by coasting into the right lane then the shoulder. I was able to put the vehicle into park. The vehicle did restart. I took the vehicle to a Chevrolet dealer and was immediately told that there was an internal engine failure. I could have been rear ended or worse. This is a very serious issue. Upon doing some research, I found that the same thing has happened to many other people. This is very dangerous. Apparently this is becoming a major issue for the GM 6.2l eco tec engine. I hope that the next person this happens to doesn’t freak out and have an accident. If this happens to the wrong person, someone is going to lose their life.

Manufacturer: CHEVROLET
Mfg Campaign: 11622888
Notice Date: Oct 31, 2024
Recall Date: Oct 31, 2024

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