Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020-2022 Buick Encore GX and 2021-2022 Chevrolet Trailblazer vehicles. The emergency jack, if not positioned as directed in the vehicle owner's manual, can fracture while in use.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A212335470
Recall Date: Jun 10, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette and Cadillac CT4, CT5 and XT4, 2021 Chevrolet Trailblazer, and 2020-2021 Buick Encore GX vehicles. Sensor connection contamination in the electronic brake boost system may cause an interruption of communication between the sensor and the brake boost system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A202307260
Recall Date: Sep 24, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles. The rear attachment bolts of one or both front seats may not have been installed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A202304380
Recall Date: Sep 3, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021 Chevrolet Trailblazer vehicles factory-equipped with optional 17-inch sport terrain tires. The certification label on these vehicles does not provide the tire size and cold tire pressure information for front and rear tires, as required. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard Number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A202304070
Recall Date: May 21, 2020
Consumer Complaints
190 ComplaintsGeneral Motors, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2021 Chevrolet Trailblazer. The contact received notification of NHTSA Campaign Number: 21V440000 (Equipment). The contact called a local dealer and was informed that the only resolution for the recall would be to remove the jack stand inside the vehicle. The contact was informed that the jack stand would not be replaced. The manufacturer was not made aware of the issue. The vehicle was not yet serviced under the recall. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Chevrolet Trailblazer. The contact received notification of NHTSA Campaign Number: 21V440000 (Equipment). The contact called a local dealer and was informed that the only resolution for the recall would be to remove the jack stand inside the vehicle. The contact was informed that the jack stand would not be replaced. The manufacturer was not made aware of the issue. The vehicle was not yet serviced under the recall. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Chevrolet Trailblazer. The contact received notification of NHTSA Campaign Number: 21V440000 (Equipment). The contact called a local dealer and was informed that the only resolution for the recall would be to remove the jack stand inside the vehicle. The contact was informed that the jack stand would not be replaced. The manufacturer was not made aware of the issue. The vehicle was not yet serviced under the recall. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11441358
Recall Date: Nov 22, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while driving at various speeds, the vehicle made an abnormal popping sound before the power steering and brakes failed. Additionally, the brake pedal became extremely sensitive while gently being depressed causing the vehicle to abruptly stop. The contact had to restart the vehicle to correct the failure. The failure was intermittent. The vehicle was taken to the dealer however, the dealer could not duplicate the failure. The vehicle was taken to another dealer, Frontier Motors Incorporated (31406 US-18, Winner, SD 57580) on numerous occasions and diagnosed with electrical system failure. The dealer reprogrammed the power steering angle sensor and rear differential clutch sensor; however, the failure recurred. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. A case was being processed by the Better Business Bureau under the Lemon Law and was awaiting final repair notice from the dealer. The failure mileage was 1,574.
Corrective Action:
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while driving at various speeds, the vehicle made an abnormal popping sound before the power steering and brakes failed. Additionally, the brake pedal became extremely sensitive while gently being depressed causing the vehicle to abruptly stop. The contact had to restart the vehicle to correct the failure. The failure was intermittent. The vehicle was taken to the dealer however, the dealer could not duplicate the failure. The vehicle was taken to another dealer, Frontier Motors Incorporated (31406 US-18, Winner, SD 57580) on numerous occasions and diagnosed with electrical system failure. The dealer reprogrammed the power steering angle sensor and rear differential clutch sensor; however, the failure recurred. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. A case was being processed by the Better Business Bureau under the Lemon Law and was awaiting final repair notice from the dealer. The failure mileage was 1,574.
Additional Notes:
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while driving at various speeds, the vehicle made an abnormal popping sound before the power steering and brakes failed. Additionally, the brake pedal became extremely sensitive while gently being depressed causing the vehicle to abruptly stop. The contact had to restart the vehicle to correct the failure. The failure was intermittent. The vehicle was taken to the dealer however, the dealer could not duplicate the failure. The vehicle was taken to another dealer, Frontier Motors Incorporated (31406 US-18, Winner, SD 57580) on numerous occasions and diagnosed with electrical system failure. The dealer reprogrammed the power steering angle sensor and rear differential clutch sensor; however, the failure recurred. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. A case was being processed by the Better Business Bureau under the Lemon Law and was awaiting final repair notice from the dealer. The failure mileage was 1,574.
Mfg Campaign: 11440926
Recall Date: Nov 18, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brakes squeak and squeal at low vehicle speeds including when in reverse.
Corrective Action:
The brakes squeak and squeal at low vehicle speeds including when in reverse.
Additional Notes:
The brakes squeak and squeal at low vehicle speeds including when in reverse.
Mfg Campaign: 11439265
Recall Date: Nov 3, 2021
General Motors, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2021 Chevrolet Trailblazer. The contact received notification of NHTSA Campaign Number: 21V440000 (Equipment) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Chevrolet Trailblazer. The contact received notification of NHTSA Campaign Number: 21V440000 (Equipment) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Chevrolet Trailblazer. The contact received notification of NHTSA Campaign Number: 21V440000 (Equipment) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11435362
Recall Date: Oct 4, 2021
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving on the freeway and my panoramic moonroof literally exploded from the inside out. It sounded like a gunshot almost. Then the glass shattered. I am glad that the screen was closed otherwise all the glass would have gotten in my car.
Corrective Action:
I was driving on the freeway and my panoramic moonroof literally exploded from the inside out. It sounded like a gunshot almost. Then the glass shattered. I am glad that the screen was closed otherwise all the glass would have gotten in my car.
Additional Notes:
I was driving on the freeway and my panoramic moonroof literally exploded from the inside out. It sounded like a gunshot almost. Then the glass shattered. I am glad that the screen was closed otherwise all the glass would have gotten in my car.
Mfg Campaign: 11435288
Recall Date: Oct 3, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brakes squeal and squeak when in reverse and applying the brake when going forward at low speed. I have been told there is a GM service bulletin that says this is normal for the brakes to make this very loud noise. I have not seen this bulletin and have not been able to find the bulletin online. At any rate this is not normal for a car with 7600 miles to have brakes that squeal all the time. I have taken this to two different dealers and get the same answer but I do not believe it is proper to make a customer deal with this when they spend close to 30k on a car and you will not fix it because it does not cause a safety issue. Bumper-to-bumper warranty coverage should mean just that.
Corrective Action:
The brakes squeal and squeak when in reverse and applying the brake when going forward at low speed. I have been told there is a GM service bulletin that says this is normal for the brakes to make this very loud noise. I have not seen this bulletin and have not been able to find the bulletin online. At any rate this is not normal for a car with 7600 miles to have brakes that squeal all the time. I have taken this to two different dealers and get the same answer but I do not believe it is proper to make a customer deal with this when they spend close to 30k on a car and you will not fix it because it does not cause a safety issue. Bumper-to-bumper warranty coverage should mean just that.
Additional Notes:
The brakes squeal and squeak when in reverse and applying the brake when going forward at low speed. I have been told there is a GM service bulletin that says this is normal for the brakes to make this very loud noise. I have not seen this bulletin and have not been able to find the bulletin online. At any rate this is not normal for a car with 7600 miles to have brakes that squeal all the time. I have taken this to two different dealers and get the same answer but I do not believe it is proper to make a customer deal with this when they spend close to 30k on a car and you will not fix it because it does not cause a safety issue. Bumper-to-bumper warranty coverage should mean just that.
Mfg Campaign: 11433212
Recall Date: Sep 16, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while driving at an undisclosed speed, the AUTO-STOP was not functioning properly. Additionally, the doors would not unlock on two separate occasions. Additionally, the keyless ignition button would not turn off the vehicle until the contact applied pressure while pressing on the button. The contact also stated that the tire pressure sensor was faulty. The check engine warning light and reduced power message was displayed on the instrument panel. The vehicle was taken to the dealer on two separate occasions and the dealer informed the contact that the AUTO-STOP function was unprogrammed due to the weather however, the dealer was unable to duplicate the failure. The dealer reprogrammed the AUTO-STOP software and tire pressure sensor however, the failure recurred. The manufacturer was made aware of the failure and the contact was awaiting a callback. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while driving at an undisclosed speed, the AUTO-STOP was not functioning properly. Additionally, the doors would not unlock on two separate occasions. Additionally, the keyless ignition button would not turn off the vehicle until the contact applied pressure while pressing on the button. The contact also stated that the tire pressure sensor was faulty. The check engine warning light and reduced power message was displayed on the instrument panel. The vehicle was taken to the dealer on two separate occasions and the dealer informed the contact that the AUTO-STOP function was unprogrammed due to the weather however, the dealer was unable to duplicate the failure. The dealer reprogrammed the AUTO-STOP software and tire pressure sensor however, the failure recurred. The manufacturer was made aware of the failure and the contact was awaiting a callback. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while driving at an undisclosed speed, the AUTO-STOP was not functioning properly. Additionally, the doors would not unlock on two separate occasions. Additionally, the keyless ignition button would not turn off the vehicle until the contact applied pressure while pressing on the button. The contact also stated that the tire pressure sensor was faulty. The check engine warning light and reduced power message was displayed on the instrument panel. The vehicle was taken to the dealer on two separate occasions and the dealer informed the contact that the AUTO-STOP function was unprogrammed due to the weather however, the dealer was unable to duplicate the failure. The dealer reprogrammed the AUTO-STOP software and tire pressure sensor however, the failure recurred. The manufacturer was made aware of the failure and the contact was awaiting a callback. The failure mileage was approximately 5,000.
Mfg Campaign: 11432454
Recall Date: Sep 10, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while driving at an undisclosed speed, the AUTO-STOP was not functioning properly. Additionally, the doors would not unlock on two separate occasions. Additionally, the keyless ignition button would not turn off the vehicle until the contact applied pressure while pressing on the button. The contact also stated that the tire pressure sensor was faulty. The check engine warning light and reduced power message was displayed on the instrument panel. The vehicle was taken to the dealer on two separate occasions and the dealer informed the contact that the AUTO-STOP function was unprogrammed due to the weather however, the dealer was unable to duplicate the failure. The dealer reprogrammed the AUTO-STOP software and tire pressure sensor however, the failure recurred. The manufacturer was made aware of the failure and the contact was awaiting a callback. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while driving at an undisclosed speed, the AUTO-STOP was not functioning properly. Additionally, the doors would not unlock on two separate occasions. Additionally, the keyless ignition button would not turn off the vehicle until the contact applied pressure while pressing on the button. The contact also stated that the tire pressure sensor was faulty. The check engine warning light and reduced power message was displayed on the instrument panel. The vehicle was taken to the dealer on two separate occasions and the dealer informed the contact that the AUTO-STOP function was unprogrammed due to the weather however, the dealer was unable to duplicate the failure. The dealer reprogrammed the AUTO-STOP software and tire pressure sensor however, the failure recurred. The manufacturer was made aware of the failure and the contact was awaiting a callback. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while driving at an undisclosed speed, the AUTO-STOP was not functioning properly. Additionally, the doors would not unlock on two separate occasions. Additionally, the keyless ignition button would not turn off the vehicle until the contact applied pressure while pressing on the button. The contact also stated that the tire pressure sensor was faulty. The check engine warning light and reduced power message was displayed on the instrument panel. The vehicle was taken to the dealer on two separate occasions and the dealer informed the contact that the AUTO-STOP function was unprogrammed due to the weather however, the dealer was unable to duplicate the failure. The dealer reprogrammed the AUTO-STOP software and tire pressure sensor however, the failure recurred. The manufacturer was made aware of the failure and the contact was awaiting a callback. The failure mileage was approximately 5,000.
Mfg Campaign: 11432454
Recall Date: Sep 10, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Was in the middle of a 3 car collision. After about 5 min engine started smoking and a fire started. Fire slowly escalated and fully engulfed the entire car.
Corrective Action:
Was in the middle of a 3 car collision. After about 5 min engine started smoking and a fire started. Fire slowly escalated and fully engulfed the entire car.
Additional Notes:
Was in the middle of a 3 car collision. After about 5 min engine started smoking and a fire started. Fire slowly escalated and fully engulfed the entire car.
Mfg Campaign: 11431843
Recall Date: Sep 6, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Was in the middle of a 3 car collision. After about 5 min engine started smoking and a fire started. Fire slowly escalated and fully engulfed the entire car.
Corrective Action:
Was in the middle of a 3 car collision. After about 5 min engine started smoking and a fire started. Fire slowly escalated and fully engulfed the entire car.
Additional Notes:
Was in the middle of a 3 car collision. After about 5 min engine started smoking and a fire started. Fire slowly escalated and fully engulfed the entire car.
Mfg Campaign: 11431843
Recall Date: Sep 6, 2021
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Was in the middle of a 3 car collision. After about 5 min engine started smoking and a fire started. Fire slowly escalated and fully engulfed the entire car.
Corrective Action:
Was in the middle of a 3 car collision. After about 5 min engine started smoking and a fire started. Fire slowly escalated and fully engulfed the entire car.
Additional Notes:
Was in the middle of a 3 car collision. After about 5 min engine started smoking and a fire started. Fire slowly escalated and fully engulfed the entire car.
Mfg Campaign: 11431843
Recall Date: Sep 6, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Cutter Chevrolet in Honolulu had a recall on my vehicle for a jack unable to support the vehicle. I had the appointment to address the recall. Their solution was to remove the jack without a replacement. Now I no longer have a jack. It will now cost me to have someone else to change a wheel that I can do myself. I have a spare tire with no jack in my new vehicle
Corrective Action:
Cutter Chevrolet in Honolulu had a recall on my vehicle for a jack unable to support the vehicle. I had the appointment to address the recall. Their solution was to remove the jack without a replacement. Now I no longer have a jack. It will now cost me to have someone else to change a wheel that I can do myself. I have a spare tire with no jack in my new vehicle
Additional Notes:
Cutter Chevrolet in Honolulu had a recall on my vehicle for a jack unable to support the vehicle. I had the appointment to address the recall. Their solution was to remove the jack without a replacement. Now I no longer have a jack. It will now cost me to have someone else to change a wheel that I can do myself. I have a spare tire with no jack in my new vehicle
Mfg Campaign: 11429624
Recall Date: Aug 18, 2021
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
On June 10, 2021 I was driving home at a speed of approx 65 miles an hour from the grocery store on Interstate 255 when all my side airbags suddenly exploded. My 2021 Chevy Trailblazer RS was 3 months old and had 3500 miles on the car. After exiting the vehicle, I found the rear passenger tire was flat. Upon changing the tire, we discovered that the wheel had split apart. There is no damage to the body or underneath the vehicle. There was no large potholes or debris anywhere in the area. Upon starting the investigation with GM regarding the incident, they reported that the air bags acted as they should and they would not take liability. When both myself and the service manager of the dealership questioned why the report had not one single mention of the tire/wheel which caused the deployment of the airbags in the entire investigative report, we were both told "the airbags acted as they should" and the decision was final. The service manager was in shock and has stated repeatedly that based on the facts gathered and condition of the tire/wheel, there was some sort of defect in the wheel which caused it to explode. There is absolutely no evidence to make him think that I hit anything or caused the incident. GM will not discuss the case any further and told me to turn it over to my insurance. The fact that they did not investigate the cause (the exploding of a wheel for no apparent reason) makes me believe they are trying to cover up a potential issue that could impact the safety of other 2021 Trailblazer owners. The air bag replacements are on backorder and are predicted to take months. I am currently without a vehicle.
Corrective Action:
On June 10, 2021 I was driving home at a speed of approx 65 miles an hour from the grocery store on Interstate 255 when all my side airbags suddenly exploded. My 2021 Chevy Trailblazer RS was 3 months old and had 3500 miles on the car. After exiting the vehicle, I found the rear passenger tire was flat. Upon changing the tire, we discovered that the wheel had split apart. There is no damage to the body or underneath the vehicle. There was no large potholes or debris anywhere in the area. Upon starting the investigation with GM regarding the incident, they reported that the air bags acted as they should and they would not take liability. When both myself and the service manager of the dealership questioned why the report had not one single mention of the tire/wheel which caused the deployment of the airbags in the entire investigative report, we were both told "the airbags acted as they should" and the decision was final. The service manager was in shock and has stated repeatedly that based on the facts gathered and condition of the tire/wheel, there was some sort of defect in the wheel which caused it to explode. There is absolutely no evidence to make him think that I hit anything or caused the incident. GM will not discuss the case any further and told me to turn it over to my insurance. The fact that they did not investigate the cause (the exploding of a wheel for no apparent reason) makes me believe they are trying to cover up a potential issue that could impact the safety of other 2021 Trailblazer owners. The air bag replacements are on backorder and are predicted to take months. I am currently without a vehicle.
Additional Notes:
On June 10, 2021 I was driving home at a speed of approx 65 miles an hour from the grocery store on Interstate 255 when all my side airbags suddenly exploded. My 2021 Chevy Trailblazer RS was 3 months old and had 3500 miles on the car. After exiting the vehicle, I found the rear passenger tire was flat. Upon changing the tire, we discovered that the wheel had split apart. There is no damage to the body or underneath the vehicle. There was no large potholes or debris anywhere in the area. Upon starting the investigation with GM regarding the incident, they reported that the air bags acted as they should and they would not take liability. When both myself and the service manager of the dealership questioned why the report had not one single mention of the tire/wheel which caused the deployment of the airbags in the entire investigative report, we were both told "the airbags acted as they should" and the decision was final. The service manager was in shock and has stated repeatedly that based on the facts gathered and condition of the tire/wheel, there was some sort of defect in the wheel which caused it to explode. There is absolutely no evidence to make him think that I hit anything or caused the incident. GM will not discuss the case any further and told me to turn it over to my insurance. The fact that they did not investigate the cause (the exploding of a wheel for no apparent reason) makes me believe they are trying to cover up a potential issue that could impact the safety of other 2021 Trailblazer owners. The air bag replacements are on backorder and are predicted to take months. I am currently without a vehicle.
Mfg Campaign: 11427287
Recall Date: Jul 31, 2021
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
On June 10, 2021 I was driving home at a speed of approx 65 miles an hour from the grocery store on Interstate 255 when all my side airbags suddenly exploded. My 2021 Chevy Trailblazer RS was 3 months old and had 3500 miles on the car. After exiting the vehicle, I found the rear passenger tire was flat. Upon changing the tire, we discovered that the wheel had split apart. There is no damage to the body or underneath the vehicle. There was no large potholes or debris anywhere in the area. Upon starting the investigation with GM regarding the incident, they reported that the air bags acted as they should and they would not take liability. When both myself and the service manager of the dealership questioned why the report had not one single mention of the tire/wheel which caused the deployment of the airbags in the entire investigative report, we were both told "the airbags acted as they should" and the decision was final. The service manager was in shock and has stated repeatedly that based on the facts gathered and condition of the tire/wheel, there was some sort of defect in the wheel which caused it to explode. There is absolutely no evidence to make him think that I hit anything or caused the incident. GM will not discuss the case any further and told me to turn it over to my insurance. The fact that they did not investigate the cause (the exploding of a wheel for no apparent reason) makes me believe they are trying to cover up a potential issue that could impact the safety of other 2021 Trailblazer owners. The air bag replacements are on backorder and are predicted to take months. I am currently without a vehicle.
Corrective Action:
On June 10, 2021 I was driving home at a speed of approx 65 miles an hour from the grocery store on Interstate 255 when all my side airbags suddenly exploded. My 2021 Chevy Trailblazer RS was 3 months old and had 3500 miles on the car. After exiting the vehicle, I found the rear passenger tire was flat. Upon changing the tire, we discovered that the wheel had split apart. There is no damage to the body or underneath the vehicle. There was no large potholes or debris anywhere in the area. Upon starting the investigation with GM regarding the incident, they reported that the air bags acted as they should and they would not take liability. When both myself and the service manager of the dealership questioned why the report had not one single mention of the tire/wheel which caused the deployment of the airbags in the entire investigative report, we were both told "the airbags acted as they should" and the decision was final. The service manager was in shock and has stated repeatedly that based on the facts gathered and condition of the tire/wheel, there was some sort of defect in the wheel which caused it to explode. There is absolutely no evidence to make him think that I hit anything or caused the incident. GM will not discuss the case any further and told me to turn it over to my insurance. The fact that they did not investigate the cause (the exploding of a wheel for no apparent reason) makes me believe they are trying to cover up a potential issue that could impact the safety of other 2021 Trailblazer owners. The air bag replacements are on backorder and are predicted to take months. I am currently without a vehicle.
Additional Notes:
On June 10, 2021 I was driving home at a speed of approx 65 miles an hour from the grocery store on Interstate 255 when all my side airbags suddenly exploded. My 2021 Chevy Trailblazer RS was 3 months old and had 3500 miles on the car. After exiting the vehicle, I found the rear passenger tire was flat. Upon changing the tire, we discovered that the wheel had split apart. There is no damage to the body or underneath the vehicle. There was no large potholes or debris anywhere in the area. Upon starting the investigation with GM regarding the incident, they reported that the air bags acted as they should and they would not take liability. When both myself and the service manager of the dealership questioned why the report had not one single mention of the tire/wheel which caused the deployment of the airbags in the entire investigative report, we were both told "the airbags acted as they should" and the decision was final. The service manager was in shock and has stated repeatedly that based on the facts gathered and condition of the tire/wheel, there was some sort of defect in the wheel which caused it to explode. There is absolutely no evidence to make him think that I hit anything or caused the incident. GM will not discuss the case any further and told me to turn it over to my insurance. The fact that they did not investigate the cause (the exploding of a wheel for no apparent reason) makes me believe they are trying to cover up a potential issue that could impact the safety of other 2021 Trailblazer owners. The air bag replacements are on backorder and are predicted to take months. I am currently without a vehicle.
Mfg Campaign: 11427287
Recall Date: Jul 31, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Within 3 months of owning the vehicle I started to hear a crackling sound coming from the passenger speaker in the door. At first it was loud and I thought someone hit me. It did it several times and then stopped. It has happened about a dozen times since I have owned the vehicle. When I took it in for my oil change I told them and they could not replicate it so they didn't know what it was and didn't see anything. It actually just happened again yesterday so when I take it in again I will tell them about this. We thought maybe it was only when it rained but that is not the case, it just happens and I can't think of anything that is consistent when it does. It comes out loud and scares me every time. I just want this fixed, I have only owned my car for 1 year now and like everything but this.
Corrective Action:
Within 3 months of owning the vehicle I started to hear a crackling sound coming from the passenger speaker in the door. At first it was loud and I thought someone hit me. It did it several times and then stopped. It has happened about a dozen times since I have owned the vehicle. When I took it in for my oil change I told them and they could not replicate it so they didn't know what it was and didn't see anything. It actually just happened again yesterday so when I take it in again I will tell them about this. We thought maybe it was only when it rained but that is not the case, it just happens and I can't think of anything that is consistent when it does. It comes out loud and scares me every time. I just want this fixed, I have only owned my car for 1 year now and like everything but this.
Additional Notes:
Within 3 months of owning the vehicle I started to hear a crackling sound coming from the passenger speaker in the door. At first it was loud and I thought someone hit me. It did it several times and then stopped. It has happened about a dozen times since I have owned the vehicle. When I took it in for my oil change I told them and they could not replicate it so they didn't know what it was and didn't see anything. It actually just happened again yesterday so when I take it in again I will tell them about this. We thought maybe it was only when it rained but that is not the case, it just happens and I can't think of anything that is consistent when it does. It comes out loud and scares me every time. I just want this fixed, I have only owned my car for 1 year now and like everything but this.
Mfg Campaign: 11426589
Recall Date: Jul 27, 2021
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2021 Chevrolet Trailblazer equipped with Continental tires, Tire Line: Pro Contact, Tire Size: 225/60/R17, DOT Number: 16YOF98YW. The contact stated that while his son was driving at an undisclosed speed, the tire pressure warning light was illuminated then the front passenger side tire had a blowout. The contact's son pulled over on the side of the road and contacted a tow truck company for assistance. The tow truck driver replaced the tire with the spare tire. The dealer was made aware of the failure but informed the contact that there was no defect with the tire. The manufacturer was not made aware of the failure. The failure mileage was 2,100.
Corrective Action:
The contact owns a 2021 Chevrolet Trailblazer equipped with Continental tires, Tire Line: Pro Contact, Tire Size: 225/60/R17, DOT Number: 16YOF98YW. The contact stated that while his son was driving at an undisclosed speed, the tire pressure warning light was illuminated then the front passenger side tire had a blowout. The contact's son pulled over on the side of the road and contacted a tow truck company for assistance. The tow truck driver replaced the tire with the spare tire. The dealer was made aware of the failure but informed the contact that there was no defect with the tire. The manufacturer was not made aware of the failure. The failure mileage was 2,100.
Additional Notes:
The contact owns a 2021 Chevrolet Trailblazer equipped with Continental tires, Tire Line: Pro Contact, Tire Size: 225/60/R17, DOT Number: 16YOF98YW. The contact stated that while his son was driving at an undisclosed speed, the tire pressure warning light was illuminated then the front passenger side tire had a blowout. The contact's son pulled over on the side of the road and contacted a tow truck company for assistance. The tow truck driver replaced the tire with the spare tire. The dealer was made aware of the failure but informed the contact that there was no defect with the tire. The manufacturer was not made aware of the failure. The failure mileage was 2,100.
Mfg Campaign: 11425117
Recall Date: Jul 16, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING MY BRAND NEW 2021 TRAILBLAZER (ONLY 160 MILES) AND STEPPED ON THE BRAKE TO STOP AT THE END OF A STREET. SUDDENLY, I GOT ALERTS THAT MY BRAKE SYSTEM HAD FAILED AND RIGHT AFTER THAT, ANOTHER ONE, SAYING THAT THE POWER STEERING NEEDED TO BE SERVICED. AT THAT POINT, IT REQUIRED MUCH MORE PRESSURE ON THE BRAKE TO STOP, AND THE BRAKES DIDN'T SEEM VERY RESPONSIVE. LATER I SHUT OFF THE ENGINE, AND WHEN I STARTED IT AGAIN, THE CHECK ENGINE LIGHT WAS STILL ON, BUT I THINK THE BRAKES WERE WORKING AGAIN. I'M NOT SURE BECAUSE I DIDN'T WANT TO DRIVE IT, JUST IN CASE.
Corrective Action:
I WAS DRIVING MY BRAND NEW 2021 TRAILBLAZER (ONLY 160 MILES) AND STEPPED ON THE BRAKE TO STOP AT THE END OF A STREET. SUDDENLY, I GOT ALERTS THAT MY BRAKE SYSTEM HAD FAILED AND RIGHT AFTER THAT, ANOTHER ONE, SAYING THAT THE POWER STEERING NEEDED TO BE SERVICED. AT THAT POINT, IT REQUIRED MUCH MORE PRESSURE ON THE BRAKE TO STOP, AND THE BRAKES DIDN'T SEEM VERY RESPONSIVE. LATER I SHUT OFF THE ENGINE, AND WHEN I STARTED IT AGAIN, THE CHECK ENGINE LIGHT WAS STILL ON, BUT I THINK THE BRAKES WERE WORKING AGAIN. I'M NOT SURE BECAUSE I DIDN'T WANT TO DRIVE IT, JUST IN CASE.
Additional Notes:
I WAS DRIVING MY BRAND NEW 2021 TRAILBLAZER (ONLY 160 MILES) AND STEPPED ON THE BRAKE TO STOP AT THE END OF A STREET. SUDDENLY, I GOT ALERTS THAT MY BRAKE SYSTEM HAD FAILED AND RIGHT AFTER THAT, ANOTHER ONE, SAYING THAT THE POWER STEERING NEEDED TO BE SERVICED. AT THAT POINT, IT REQUIRED MUCH MORE PRESSURE ON THE BRAKE TO STOP, AND THE BRAKES DIDN'T SEEM VERY RESPONSIVE. LATER I SHUT OFF THE ENGINE, AND WHEN I STARTED IT AGAIN, THE CHECK ENGINE LIGHT WAS STILL ON, BUT I THINK THE BRAKES WERE WORKING AGAIN. I'M NOT SURE BECAUSE I DIDN'T WANT TO DRIVE IT, JUST IN CASE.
Mfg Campaign: 11415441
Recall Date: May 6, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING MY BRAND NEW 2021 TRAILBLAZER (ONLY 160 MILES) AND STEPPED ON THE BRAKE TO STOP AT THE END OF A STREET. SUDDENLY, I GOT ALERTS THAT MY BRAKE SYSTEM HAD FAILED AND RIGHT AFTER THAT, ANOTHER ONE, SAYING THAT THE POWER STEERING NEEDED TO BE SERVICED. AT THAT POINT, IT REQUIRED MUCH MORE PRESSURE ON THE BRAKE TO STOP, AND THE BRAKES DIDN'T SEEM VERY RESPONSIVE. LATER I SHUT OFF THE ENGINE, AND WHEN I STARTED IT AGAIN, THE CHECK ENGINE LIGHT WAS STILL ON, BUT I THINK THE BRAKES WERE WORKING AGAIN. I'M NOT SURE BECAUSE I DIDN'T WANT TO DRIVE IT, JUST IN CASE.
Corrective Action:
I WAS DRIVING MY BRAND NEW 2021 TRAILBLAZER (ONLY 160 MILES) AND STEPPED ON THE BRAKE TO STOP AT THE END OF A STREET. SUDDENLY, I GOT ALERTS THAT MY BRAKE SYSTEM HAD FAILED AND RIGHT AFTER THAT, ANOTHER ONE, SAYING THAT THE POWER STEERING NEEDED TO BE SERVICED. AT THAT POINT, IT REQUIRED MUCH MORE PRESSURE ON THE BRAKE TO STOP, AND THE BRAKES DIDN'T SEEM VERY RESPONSIVE. LATER I SHUT OFF THE ENGINE, AND WHEN I STARTED IT AGAIN, THE CHECK ENGINE LIGHT WAS STILL ON, BUT I THINK THE BRAKES WERE WORKING AGAIN. I'M NOT SURE BECAUSE I DIDN'T WANT TO DRIVE IT, JUST IN CASE.
Additional Notes:
I WAS DRIVING MY BRAND NEW 2021 TRAILBLAZER (ONLY 160 MILES) AND STEPPED ON THE BRAKE TO STOP AT THE END OF A STREET. SUDDENLY, I GOT ALERTS THAT MY BRAKE SYSTEM HAD FAILED AND RIGHT AFTER THAT, ANOTHER ONE, SAYING THAT THE POWER STEERING NEEDED TO BE SERVICED. AT THAT POINT, IT REQUIRED MUCH MORE PRESSURE ON THE BRAKE TO STOP, AND THE BRAKES DIDN'T SEEM VERY RESPONSIVE. LATER I SHUT OFF THE ENGINE, AND WHEN I STARTED IT AGAIN, THE CHECK ENGINE LIGHT WAS STILL ON, BUT I THINK THE BRAKES WERE WORKING AGAIN. I'M NOT SURE BECAUSE I DIDN'T WANT TO DRIVE IT, JUST IN CASE.
Mfg Campaign: 11415441
Recall Date: May 6, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
STABILITRAK STABILITY CONTROL SERVICE AND SERVICE ANTILOCK BRAKING SYSYTEM 2 TIMES SINCE I HAVE OWNED IT FOR ABOUT 2 MONTHS
Corrective Action:
STABILITRAK STABILITY CONTROL SERVICE AND SERVICE ANTILOCK BRAKING SYSYTEM 2 TIMES SINCE I HAVE OWNED IT FOR ABOUT 2 MONTHS
Additional Notes:
STABILITRAK STABILITY CONTROL SERVICE AND SERVICE ANTILOCK BRAKING SYSYTEM 2 TIMES SINCE I HAVE OWNED IT FOR ABOUT 2 MONTHS
Mfg Campaign: 11407213
Recall Date: Apr 9, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TWO TIMES I HAVE HEARD A LOUD POP NOISE COMING THROUGH MY STEREO SPEAKERS. I NOTICED IT WHEN APPLYING THE BRAKES. I WENT ON A TRAILBLAZER FORUM AND A FEW OTHERS HAD REPORTED THE SAME THING. I HEARD THE POP TODAY WHEN I WAS PULLING INTO A PARKING SPOT AND APPLYING THE BRAKES.
Corrective Action:
TWO TIMES I HAVE HEARD A LOUD POP NOISE COMING THROUGH MY STEREO SPEAKERS. I NOTICED IT WHEN APPLYING THE BRAKES. I WENT ON A TRAILBLAZER FORUM AND A FEW OTHERS HAD REPORTED THE SAME THING. I HEARD THE POP TODAY WHEN I WAS PULLING INTO A PARKING SPOT AND APPLYING THE BRAKES.
Additional Notes:
TWO TIMES I HAVE HEARD A LOUD POP NOISE COMING THROUGH MY STEREO SPEAKERS. I NOTICED IT WHEN APPLYING THE BRAKES. I WENT ON A TRAILBLAZER FORUM AND A FEW OTHERS HAD REPORTED THE SAME THING. I HEARD THE POP TODAY WHEN I WAS PULLING INTO A PARKING SPOT AND APPLYING THE BRAKES.
Mfg Campaign: 11403605
Recall Date: Mar 17, 2021
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