Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202321200
Recall Date: Apr 8, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Buick Encore, Chevrolet Spark, Traverse, and Trax vehicles. The Sensing Diagnostic Module (SDM) on these vehicle may not have been turned off of "manufacturing mode," preventing the air bags from deploying in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18365
Recall Date: Nov 1, 2018
Consumer Complaints
451 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The Shifter Control Assembly keeps malfunctioning 3 times in the last 4 years on our 2019 Chevy Traverse. When my wife puts the shifter in Park and proceeds to shut down the vehicle, the Traverse will not recognizes that she is in park already, and will not let her shut off the vehicle. She must then reverse and forward the care several times until the sensor or solenoid engages and recognizes it is in park. This creates a dangerous and frustrating situaiton. The dealership has confirmed this is an ongoing inssue with the Traverse, and Chevy Customer service also confirmed on the phone that this is a weel known issue and she was not sure why they did not recall or take care of this issue already. Official problem is "Internal Failure to Shifter/Solenoid Assembly". This has caused issues 3 times and our vehicle is not even at 90K miles. This is not a wear ant tear part, but a core functional item that should not go bad repeatedly in such a short period of time on a newer vehicle. Chevy Customer care has encouraged me to file this complaint and get this on record and have the NHTSA begin to work with the manufacturer.
Corrective Action:
The Shifter Control Assembly keeps malfunctioning 3 times in the last 4 years on our 2019 Chevy Traverse. When my wife puts the shifter in Park and proceeds to shut down the vehicle, the Traverse will not recognizes that she is in park already, and will not let her shut off the vehicle. She must then reverse and forward the care several times until the sensor or solenoid engages and recognizes it is in park. This creates a dangerous and frustrating situaiton. The dealership has confirmed this is an ongoing inssue with the Traverse, and Chevy Customer service also confirmed on the phone that this is a weel known issue and she was not sure why they did not recall or take care of this issue already. Official problem is "Internal Failure to Shifter/Solenoid Assembly". This has caused issues 3 times and our vehicle is not even at 90K miles. This is not a wear ant tear part, but a core functional item that should not go bad repeatedly in such a short period of time on a newer vehicle. Chevy Customer care has encouraged me to file this complaint and get this on record and have the NHTSA begin to work with the manufacturer.
Additional Notes:
The Shifter Control Assembly keeps malfunctioning 3 times in the last 4 years on our 2019 Chevy Traverse. When my wife puts the shifter in Park and proceeds to shut down the vehicle, the Traverse will not recognizes that she is in park already, and will not let her shut off the vehicle. She must then reverse and forward the care several times until the sensor or solenoid engages and recognizes it is in park. This creates a dangerous and frustrating situaiton. The dealership has confirmed this is an ongoing inssue with the Traverse, and Chevy Customer service also confirmed on the phone that this is a weel known issue and she was not sure why they did not recall or take care of this issue already. Official problem is "Internal Failure to Shifter/Solenoid Assembly". This has caused issues 3 times and our vehicle is not even at 90K miles. This is not a wear ant tear part, but a core functional item that should not go bad repeatedly in such a short period of time on a newer vehicle. Chevy Customer care has encouraged me to file this complaint and get this on record and have the NHTSA begin to work with the manufacturer.
Mfg Campaign: 11663886
Recall Date: May 30, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had 1 air conditioner stop blowing cool air and it was covered on the warranty. In 2023, my AC stopped working again and had to be replaced again. Recently, my AC went out again. All three times it stops blowing cool air. I only have $70k miles on it.
Corrective Action:
I had 1 air conditioner stop blowing cool air and it was covered on the warranty. In 2023, my AC stopped working again and had to be replaced again. Recently, my AC went out again. All three times it stops blowing cool air. I only have $70k miles on it.
Additional Notes:
I had 1 air conditioner stop blowing cool air and it was covered on the warranty. In 2023, my AC stopped working again and had to be replaced again. Recently, my AC went out again. All three times it stops blowing cool air. I only have $70k miles on it.
Mfg Campaign: 11663066
Recall Date: May 27, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When placing the Traverse in park the car will not shut off and warns that the car is NOT in park while other indicators show that it actually is in park. Confusing and worried that it is not in park and that the car con not be safely shut off. Flipping the shift knob and button numerous times has, so far, finally allowed the car to shut off safely.
Corrective Action:
When placing the Traverse in park the car will not shut off and warns that the car is NOT in park while other indicators show that it actually is in park. Confusing and worried that it is not in park and that the car con not be safely shut off. Flipping the shift knob and button numerous times has, so far, finally allowed the car to shut off safely.
Additional Notes:
When placing the Traverse in park the car will not shut off and warns that the car is NOT in park while other indicators show that it actually is in park. Confusing and worried that it is not in park and that the car con not be safely shut off. Flipping the shift knob and button numerous times has, so far, finally allowed the car to shut off safely.
Mfg Campaign: 11660654
Recall Date: May 13, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When placing the Traverse in park the car will not shut off and warns that the car is NOT in park while other indicators show that it actually is in park. Confusing and worried that it is not in park and that the car con not be safely shut off. Flipping the shift knob and button numerous times has, so far, finally allowed the car to shut off safely.
Corrective Action:
When placing the Traverse in park the car will not shut off and warns that the car is NOT in park while other indicators show that it actually is in park. Confusing and worried that it is not in park and that the car con not be safely shut off. Flipping the shift knob and button numerous times has, so far, finally allowed the car to shut off safely.
Additional Notes:
When placing the Traverse in park the car will not shut off and warns that the car is NOT in park while other indicators show that it actually is in park. Confusing and worried that it is not in park and that the car con not be safely shut off. Flipping the shift knob and button numerous times has, so far, finally allowed the car to shut off safely.
Mfg Campaign: 11660654
Recall Date: May 13, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Own a 2019 Chevy Traverse that was bought brand new and properly maintained with regular, synthetic only, oil changes. Engine failed due to “failed rod bearing” at only 55k miles, 3 months outside of Chevy’s regular warranty. While replacing the engine, it was found that the catalytic converter also needed replacing.
Corrective Action:
Own a 2019 Chevy Traverse that was bought brand new and properly maintained with regular, synthetic only, oil changes. Engine failed due to “failed rod bearing” at only 55k miles, 3 months outside of Chevy’s regular warranty. While replacing the engine, it was found that the catalytic converter also needed replacing.
Additional Notes:
Own a 2019 Chevy Traverse that was bought brand new and properly maintained with regular, synthetic only, oil changes. Engine failed due to “failed rod bearing” at only 55k miles, 3 months outside of Chevy’s regular warranty. While replacing the engine, it was found that the catalytic converter also needed replacing.
Mfg Campaign: 11660731
Recall Date: May 13, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Own a 2019 Chevy Traverse that was bought brand new and properly maintained with regular, synthetic only, oil changes. Engine failed due to “failed rod bearing” at only 55k miles, 3 months outside of Chevy’s regular warranty. While replacing the engine, it was found that the catalytic converter also needed replacing.
Corrective Action:
Own a 2019 Chevy Traverse that was bought brand new and properly maintained with regular, synthetic only, oil changes. Engine failed due to “failed rod bearing” at only 55k miles, 3 months outside of Chevy’s regular warranty. While replacing the engine, it was found that the catalytic converter also needed replacing.
Additional Notes:
Own a 2019 Chevy Traverse that was bought brand new and properly maintained with regular, synthetic only, oil changes. Engine failed due to “failed rod bearing” at only 55k miles, 3 months outside of Chevy’s regular warranty. While replacing the engine, it was found that the catalytic converter also needed replacing.
Mfg Campaign: 11660731
Recall Date: May 13, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Chevrolet Traverse. The contact stated that occasionally while shifting to park(P), the vehicle failed to recognize that that the transmission was in park(P). During the failure the contact was unable to turn off the vehicle. The contact stated that the "Shift to Park" message was displayed; however, there was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the switch on the shift mechanism and wiring harness were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 48,000.
Corrective Action:
The contact owns a 2019 Chevrolet Traverse. The contact stated that occasionally while shifting to park(P), the vehicle failed to recognize that that the transmission was in park(P). During the failure the contact was unable to turn off the vehicle. The contact stated that the "Shift to Park" message was displayed; however, there was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the switch on the shift mechanism and wiring harness were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 48,000.
Additional Notes:
The contact owns a 2019 Chevrolet Traverse. The contact stated that occasionally while shifting to park(P), the vehicle failed to recognize that that the transmission was in park(P). During the failure the contact was unable to turn off the vehicle. The contact stated that the "Shift to Park" message was displayed; however, there was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the switch on the shift mechanism and wiring harness were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 48,000.
Mfg Campaign: 11659261
Recall Date: May 6, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Torque converter is bad. Codes will not come up when test ran. Mechanics mis diagnose the issue until it’s too late. Mechanic now doesn’t think it’s worth it to replace- wants whole new transmission.
Corrective Action:
Torque converter is bad. Codes will not come up when test ran. Mechanics mis diagnose the issue until it’s too late. Mechanic now doesn’t think it’s worth it to replace- wants whole new transmission.
Additional Notes:
Torque converter is bad. Codes will not come up when test ran. Mechanics mis diagnose the issue until it’s too late. Mechanic now doesn’t think it’s worth it to replace- wants whole new transmission.
Mfg Campaign: 11659264
Recall Date: May 6, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission continually failing. Judders under acceleration. Metal in transmission fluid and leak in transmission
Corrective Action:
Transmission continually failing. Judders under acceleration. Metal in transmission fluid and leak in transmission
Additional Notes:
Transmission continually failing. Judders under acceleration. Metal in transmission fluid and leak in transmission
Mfg Campaign: 11658764
Recall Date: May 4, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission shutters and malfunctions at various times during driving. This puts not only the driver and passengers at risk but other vehicles and drivers on the road because it’s an abrupt malfunction. At one point it failed In the middle of traffic and we couldn’t move. I have had the issue diagnosed by a transmission shop. They diagnosed it as a failing transmission, which is common. They told us with these nine speed transmissions, and Chevy traverse. They also advised that it the cost is $10-$15,000 to repair. And they say they have a lot of experience with these failing. Which is why we believe it should qualify for a recall. My vehicle is available for inspection at any time. I was told over the phone by a Chevy dealership that that was the likely caused by just hearing the symptoms over the phone because they’ve had experience with so many failures like this. During the failure in traffic my check engine light showed up and there was an error shown but it disappeared when I restarted the vehicle and failed to take Note of what it was.
Corrective Action:
The transmission shutters and malfunctions at various times during driving. This puts not only the driver and passengers at risk but other vehicles and drivers on the road because it’s an abrupt malfunction. At one point it failed In the middle of traffic and we couldn’t move. I have had the issue diagnosed by a transmission shop. They diagnosed it as a failing transmission, which is common. They told us with these nine speed transmissions, and Chevy traverse. They also advised that it the cost is $10-$15,000 to repair. And they say they have a lot of experience with these failing. Which is why we believe it should qualify for a recall. My vehicle is available for inspection at any time. I was told over the phone by a Chevy dealership that that was the likely caused by just hearing the symptoms over the phone because they’ve had experience with so many failures like this. During the failure in traffic my check engine light showed up and there was an error shown but it disappeared when I restarted the vehicle and failed to take Note of what it was.
Additional Notes:
The transmission shutters and malfunctions at various times during driving. This puts not only the driver and passengers at risk but other vehicles and drivers on the road because it’s an abrupt malfunction. At one point it failed In the middle of traffic and we couldn’t move. I have had the issue diagnosed by a transmission shop. They diagnosed it as a failing transmission, which is common. They told us with these nine speed transmissions, and Chevy traverse. They also advised that it the cost is $10-$15,000 to repair. And they say they have a lot of experience with these failing. Which is why we believe it should qualify for a recall. My vehicle is available for inspection at any time. I was told over the phone by a Chevy dealership that that was the likely caused by just hearing the symptoms over the phone because they’ve had experience with so many failures like this. During the failure in traffic my check engine light showed up and there was an error shown but it disappeared when I restarted the vehicle and failed to take Note of what it was.
Mfg Campaign: 11658603
Recall Date: May 2, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2019 Chevrolet Traverse when putting my car in park to turn off the vehicle. The dashboard is telling me to put my car in park when it is already in park. Then the car doesn’t shut off completely and it kills the battery. The parking assist is a safety issue. If in fact my vehicle isn’t noticing the car is in park then it’s a safety concern. This needs to be addressed before someone gets hurt.
Corrective Action:
My 2019 Chevrolet Traverse when putting my car in park to turn off the vehicle. The dashboard is telling me to put my car in park when it is already in park. Then the car doesn’t shut off completely and it kills the battery. The parking assist is a safety issue. If in fact my vehicle isn’t noticing the car is in park then it’s a safety concern. This needs to be addressed before someone gets hurt.
Additional Notes:
My 2019 Chevrolet Traverse when putting my car in park to turn off the vehicle. The dashboard is telling me to put my car in park when it is already in park. Then the car doesn’t shut off completely and it kills the battery. The parking assist is a safety issue. If in fact my vehicle isn’t noticing the car is in park then it’s a safety concern. This needs to be addressed before someone gets hurt.
Mfg Campaign: 11657695
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2019 Traverse has cut out since I have had it. When you first take off it starts jerking slightly. It has gotten worse over time. It also, gives me a Shift to Park error when the car is in park. I had to have the alternator replaced at 10,000.
Corrective Action:
My 2019 Traverse has cut out since I have had it. When you first take off it starts jerking slightly. It has gotten worse over time. It also, gives me a Shift to Park error when the car is in park. I had to have the alternator replaced at 10,000.
Additional Notes:
My 2019 Traverse has cut out since I have had it. When you first take off it starts jerking slightly. It has gotten worse over time. It also, gives me a Shift to Park error when the car is in park. I had to have the alternator replaced at 10,000.
Mfg Campaign: 11657728
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This vehicle reports a "Shift to Park" error message when parking the car. The gearshift is in the parked position but the sensor if not responding correctly. The alarm continues to buzz and we are unable to turn the car off and exit the vehicle. We must continue to "wiggle" the gear shift and even drive around the block and try to park again to have this message stop. Very afraid that the car is not recognizing the "parked" position and will move even though we think it is parked. We understand that this has been an issue with Chevrolet since 2017 and no recall has been issued. PLEASE help.
Corrective Action:
This vehicle reports a "Shift to Park" error message when parking the car. The gearshift is in the parked position but the sensor if not responding correctly. The alarm continues to buzz and we are unable to turn the car off and exit the vehicle. We must continue to "wiggle" the gear shift and even drive around the block and try to park again to have this message stop. Very afraid that the car is not recognizing the "parked" position and will move even though we think it is parked. We understand that this has been an issue with Chevrolet since 2017 and no recall has been issued. PLEASE help.
Additional Notes:
This vehicle reports a "Shift to Park" error message when parking the car. The gearshift is in the parked position but the sensor if not responding correctly. The alarm continues to buzz and we are unable to turn the car off and exit the vehicle. We must continue to "wiggle" the gear shift and even drive around the block and try to park again to have this message stop. Very afraid that the car is not recognizing the "parked" position and will move even though we think it is parked. We understand that this has been an issue with Chevrolet since 2017 and no recall has been issued. PLEASE help.
Mfg Campaign: 11656270
Recall Date: Apr 23, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a Chevy Traverse. When I shift into park. There is a display that reads " shift to park" It takes a while for that to disappear. It seems like it is getting worst. How can that be fixed?
Corrective Action:
I have a Chevy Traverse. When I shift into park. There is a display that reads " shift to park" It takes a while for that to disappear. It seems like it is getting worst. How can that be fixed?
Additional Notes:
I have a Chevy Traverse. When I shift into park. There is a display that reads " shift to park" It takes a while for that to disappear. It seems like it is getting worst. How can that be fixed?
Mfg Campaign: 11656427
Recall Date: Apr 23, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Check Engine Light Code P0496 evap. Emissions system, high purge flow
Corrective Action:
Check Engine Light Code P0496 evap. Emissions system, high purge flow
Additional Notes:
Check Engine Light Code P0496 evap. Emissions system, high purge flow
Mfg Campaign: 11655681
Recall Date: Apr 20, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shift to Park message on the dash when attempting to turn the vehicle off (in park). Known issue for GM vehicles and safety issue because you can't turn the vehicle off or lock it and it continues to get progressively worse to the point you can't leave the vehicle, and I am getting worried the vehicle may not actually be in park. This is a known issue that costs around 1000 to fix and should have been corrected when it was discovered years ago to prevent issues with the vehicle.
Corrective Action:
Shift to Park message on the dash when attempting to turn the vehicle off (in park). Known issue for GM vehicles and safety issue because you can't turn the vehicle off or lock it and it continues to get progressively worse to the point you can't leave the vehicle, and I am getting worried the vehicle may not actually be in park. This is a known issue that costs around 1000 to fix and should have been corrected when it was discovered years ago to prevent issues with the vehicle.
Additional Notes:
Shift to Park message on the dash when attempting to turn the vehicle off (in park). Known issue for GM vehicles and safety issue because you can't turn the vehicle off or lock it and it continues to get progressively worse to the point you can't leave the vehicle, and I am getting worried the vehicle may not actually be in park. This is a known issue that costs around 1000 to fix and should have been corrected when it was discovered years ago to prevent issues with the vehicle.
Mfg Campaign: 11654677
Recall Date: Apr 15, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When I shift into park and try to turn car off, I get a warning message saying shift into park. It takes several retry attempts of up to 1 hour to get car computer to register it is in park. I can't leave car until it stops this for fear of it rolling as this did start rolling once already.
Corrective Action:
When I shift into park and try to turn car off, I get a warning message saying shift into park. It takes several retry attempts of up to 1 hour to get car computer to register it is in park. I can't leave car until it stops this for fear of it rolling as this did start rolling once already.
Additional Notes:
When I shift into park and try to turn car off, I get a warning message saying shift into park. It takes several retry attempts of up to 1 hour to get car computer to register it is in park. I can't leave car until it stops this for fear of it rolling as this did start rolling once already.
Mfg Campaign: 11654366
Recall Date: Apr 13, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle is having issues recognizing when I shift it to park. It is dangerous because I don't know if it is really in park or not. There was a warning saying : "action required shift to park " when I already shifted it
Corrective Action:
The vehicle is having issues recognizing when I shift it to park. It is dangerous because I don't know if it is really in park or not. There was a warning saying : "action required shift to park " when I already shifted it
Additional Notes:
The vehicle is having issues recognizing when I shift it to park. It is dangerous because I don't know if it is really in park or not. There was a warning saying : "action required shift to park " when I already shifted it
Mfg Campaign: 11654194
Recall Date: Apr 11, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Evaporation system is defective and the canister purge valve does not close completely resulting in environmental toxicities put into the air. A check engine light on and after 3 fixes the issue is still present
Corrective Action:
Evaporation system is defective and the canister purge valve does not close completely resulting in environmental toxicities put into the air. A check engine light on and after 3 fixes the issue is still present
Additional Notes:
Evaporation system is defective and the canister purge valve does not close completely resulting in environmental toxicities put into the air. A check engine light on and after 3 fixes the issue is still present
Mfg Campaign: 11652707
Recall Date: Apr 4, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Received a warning on my dashboard when trying to turn off vehicle that vehicle was not in park. The vehicle however was in park. Vehicle would not turn completely off. Had to keep turning vehicle on and messing with shifting, turning it back off until it finally recognize it was in park. Have not taken it to a shop yet.
Corrective Action:
Received a warning on my dashboard when trying to turn off vehicle that vehicle was not in park. The vehicle however was in park. Vehicle would not turn completely off. Had to keep turning vehicle on and messing with shifting, turning it back off until it finally recognize it was in park. Have not taken it to a shop yet.
Additional Notes:
Received a warning on my dashboard when trying to turn off vehicle that vehicle was not in park. The vehicle however was in park. Vehicle would not turn completely off. Had to keep turning vehicle on and messing with shifting, turning it back off until it finally recognize it was in park. Have not taken it to a shop yet.
Mfg Campaign: 11651989
Recall Date: Apr 1, 2025
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