Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222389310
Recall Date: Mar 16, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Blazer and Traverse vehicles. The left-side half-shaft assemblies may be missing a retaining ring.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222390180
Recall Date: Feb 2, 2023
Consumer Complaints
68 ComplaintsGeneral Motors, Llc
Defect Description:
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
Potential Consequences:
The contact's wife owns a 2023 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the right turn signal light illuminated and blinked intermittently. The contact's wife noticed that the rear passenger’s side brake light and signal light failed to work as intended. The vehicle was taken to the dealer where it was diagnosed and determined that the brake light had failed and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that on a separate occasion while driving at an undisclosed speed, the brake pedal was depressed, and made an abnormal sound. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the failure had occurred on 4 separate occasions. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,000.
Corrective Action:
The contact's wife owns a 2023 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the right turn signal light illuminated and blinked intermittently. The contact's wife noticed that the rear passenger’s side brake light and signal light failed to work as intended. The vehicle was taken to the dealer where it was diagnosed and determined that the brake light had failed and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that on a separate occasion while driving at an undisclosed speed, the brake pedal was depressed, and made an abnormal sound. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the failure had occurred on 4 separate occasions. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,000.
Additional Notes:
The contact's wife owns a 2023 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the right turn signal light illuminated and blinked intermittently. The contact's wife noticed that the rear passenger’s side brake light and signal light failed to work as intended. The vehicle was taken to the dealer where it was diagnosed and determined that the brake light had failed and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that on a separate occasion while driving at an undisclosed speed, the brake pedal was depressed, and made an abnormal sound. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the failure had occurred on 4 separate occasions. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,000.
Mfg Campaign: 11645971
Recall Date: Mar 3, 2025
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2023 Chevrolet Traverse. The contact stated that while driving at 40 MPH going north on [XXX] towards [XXX] , another vehicle made a sudeen left turn. As a result, the vehicle T-boned the vehicle that was making a left turn, then the contact's vehicle came to a stop, and the other vehicle was flipped over. There were no warning lights illuminated.The air bag deployed, the cover corner then cut the contact hand and tore her tendons. The contact suffered injuries to the chest when she impacted the steering wheel, her heart was bruised, and the bottom of her lungs collapsed. The contact was taken to the hospital by an ambulance. A police report was filed. The contact was still receiving medical attention and physical therapy. There were no other people injured in the accident. The vehicle was towed to an undisclosed location. The vehicle was taken to the dealer where unknown repairs were completed. The manufacturer was not made aware of the failure. The failure mileage was 12,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The contact owned a 2023 Chevrolet Traverse. The contact stated that while driving at 40 MPH going north on [XXX] towards [XXX] , another vehicle made a sudeen left turn. As a result, the vehicle T-boned the vehicle that was making a left turn, then the contact's vehicle came to a stop, and the other vehicle was flipped over. There were no warning lights illuminated.The air bag deployed, the cover corner then cut the contact hand and tore her tendons. The contact suffered injuries to the chest when she impacted the steering wheel, her heart was bruised, and the bottom of her lungs collapsed. The contact was taken to the hospital by an ambulance. A police report was filed. The contact was still receiving medical attention and physical therapy. There were no other people injured in the accident. The vehicle was towed to an undisclosed location. The vehicle was taken to the dealer where unknown repairs were completed. The manufacturer was not made aware of the failure. The failure mileage was 12,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The contact owned a 2023 Chevrolet Traverse. The contact stated that while driving at 40 MPH going north on [XXX] towards [XXX] , another vehicle made a sudeen left turn. As a result, the vehicle T-boned the vehicle that was making a left turn, then the contact's vehicle came to a stop, and the other vehicle was flipped over. There were no warning lights illuminated.The air bag deployed, the cover corner then cut the contact hand and tore her tendons. The contact suffered injuries to the chest when she impacted the steering wheel, her heart was bruised, and the bottom of her lungs collapsed. The contact was taken to the hospital by an ambulance. A police report was filed. The contact was still receiving medical attention and physical therapy. There were no other people injured in the accident. The vehicle was towed to an undisclosed location. The vehicle was taken to the dealer where unknown repairs were completed. The manufacturer was not made aware of the failure. The failure mileage was 12,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11645392
Recall Date: Feb 27, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car would not shift out of 1st gear
Corrective Action:
Car would not shift out of 1st gear
Additional Notes:
Car would not shift out of 1st gear
Mfg Campaign: 11640209
Recall Date: Feb 2, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Unknown if this vehicle qualifies for the retrofitting of rear and front parking sensors.
Corrective Action:
Unknown if this vehicle qualifies for the retrofitting of rear and front parking sensors.
Additional Notes:
Unknown if this vehicle qualifies for the retrofitting of rear and front parking sensors.
Mfg Campaign: 11635560
Recall Date: Jan 12, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When driving transmission slips and goes into wat feels neutral....also when shift from park to any gear there is a click coming from front of vehicle
Corrective Action:
When driving transmission slips and goes into wat feels neutral....also when shift from park to any gear there is a click coming from front of vehicle
Additional Notes:
When driving transmission slips and goes into wat feels neutral....also when shift from park to any gear there is a click coming from front of vehicle
Mfg Campaign: 11632792
Recall Date: Dec 27, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Chevrolet Traverse. The contact stated that after shifting into reverse the vehicle failed to respond. The contact stated that there was a loud banging sound coming from the vehicle. The contact stated that the same loud sound was heard while driving forward. There were no warning lights illuminated. The vehicle was taken to the dealer and was duplicated; however, the vehicle was not diagnosed or repaired. The contact became aware of NHTSA Campaign Number: 23V172000 (Power Train) and linked the failure to the recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 13,000.
Corrective Action:
The contact owns a 2023 Chevrolet Traverse. The contact stated that after shifting into reverse the vehicle failed to respond. The contact stated that there was a loud banging sound coming from the vehicle. The contact stated that the same loud sound was heard while driving forward. There were no warning lights illuminated. The vehicle was taken to the dealer and was duplicated; however, the vehicle was not diagnosed or repaired. The contact became aware of NHTSA Campaign Number: 23V172000 (Power Train) and linked the failure to the recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 13,000.
Additional Notes:
The contact owns a 2023 Chevrolet Traverse. The contact stated that after shifting into reverse the vehicle failed to respond. The contact stated that there was a loud banging sound coming from the vehicle. The contact stated that the same loud sound was heard while driving forward. There were no warning lights illuminated. The vehicle was taken to the dealer and was duplicated; however, the vehicle was not diagnosed or repaired. The contact became aware of NHTSA Campaign Number: 23V172000 (Power Train) and linked the failure to the recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 13,000.
Mfg Campaign: 11631361
Recall Date: Dec 18, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Lately this car has been signalling , to brake sooner because a vehicle is near but there is no vehicle around. While driving today we pulled out of a parking lot and entered main road the car stopped and it felt like a vehicle slammed and hit the rear end. My husband is assuming transmission went out. Our traverse wouldnt accurate over 16 mph. (While driving) very dangerous!!!!
Corrective Action:
Lately this car has been signalling , to brake sooner because a vehicle is near but there is no vehicle around. While driving today we pulled out of a parking lot and entered main road the car stopped and it felt like a vehicle slammed and hit the rear end. My husband is assuming transmission went out. Our traverse wouldnt accurate over 16 mph. (While driving) very dangerous!!!!
Additional Notes:
Lately this car has been signalling , to brake sooner because a vehicle is near but there is no vehicle around. While driving today we pulled out of a parking lot and entered main road the car stopped and it felt like a vehicle slammed and hit the rear end. My husband is assuming transmission went out. Our traverse wouldnt accurate over 16 mph. (While driving) very dangerous!!!!
Mfg Campaign: 11624306
Recall Date: Nov 8, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Lately this car has been signalling , to brake sooner because a vehicle is near but there is no vehicle around. While driving today we pulled out of a parking lot and entered main road the car stopped and it felt like a vehicle slammed and hit the rear end. My husband is assuming transmission went out. Our traverse wouldnt accurate over 16 mph. (While driving) very dangerous!!!!
Corrective Action:
Lately this car has been signalling , to brake sooner because a vehicle is near but there is no vehicle around. While driving today we pulled out of a parking lot and entered main road the car stopped and it felt like a vehicle slammed and hit the rear end. My husband is assuming transmission went out. Our traverse wouldnt accurate over 16 mph. (While driving) very dangerous!!!!
Additional Notes:
Lately this car has been signalling , to brake sooner because a vehicle is near but there is no vehicle around. While driving today we pulled out of a parking lot and entered main road the car stopped and it felt like a vehicle slammed and hit the rear end. My husband is assuming transmission went out. Our traverse wouldnt accurate over 16 mph. (While driving) very dangerous!!!!
Mfg Campaign: 11624306
Recall Date: Nov 8, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Chevrolet Traverse. The contact stated that upon starting the vehicle, the engine was idling extremely loudly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2023 Chevrolet Traverse. The contact stated that upon starting the vehicle, the engine was idling extremely loudly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2023 Chevrolet Traverse. The contact stated that upon starting the vehicle, the engine was idling extremely loudly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Mfg Campaign: 11622355
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was told from Dan Cummins where I bought my vehicle that there was a recall on my vehicle for the exhaust pipe, when I tried to get it fixed I was told there wasn’t. When I searched up the recall it says “yes there is a recall on 2023 Chevy traverse for the exhaust pipe” and where the parts are saying it’s recalled “ exhaust front intermediate pipe and the catalytic converter to front exhaust pipe gasket” is exactly where my hole is in my exhaust pipe. It started as a leak but has grown into a hole due to not being fixed. I tried adding photos of it and where it says there is a recall that “ Dealers will replace the front exhaust pipe on the 2023 Chevrolet Traverse at no cost to the customer” but I don’t know if they uploaded.
Corrective Action:
I was told from Dan Cummins where I bought my vehicle that there was a recall on my vehicle for the exhaust pipe, when I tried to get it fixed I was told there wasn’t. When I searched up the recall it says “yes there is a recall on 2023 Chevy traverse for the exhaust pipe” and where the parts are saying it’s recalled “ exhaust front intermediate pipe and the catalytic converter to front exhaust pipe gasket” is exactly where my hole is in my exhaust pipe. It started as a leak but has grown into a hole due to not being fixed. I tried adding photos of it and where it says there is a recall that “ Dealers will replace the front exhaust pipe on the 2023 Chevrolet Traverse at no cost to the customer” but I don’t know if they uploaded.
Additional Notes:
I was told from Dan Cummins where I bought my vehicle that there was a recall on my vehicle for the exhaust pipe, when I tried to get it fixed I was told there wasn’t. When I searched up the recall it says “yes there is a recall on 2023 Chevy traverse for the exhaust pipe” and where the parts are saying it’s recalled “ exhaust front intermediate pipe and the catalytic converter to front exhaust pipe gasket” is exactly where my hole is in my exhaust pipe. It started as a leak but has grown into a hole due to not being fixed. I tried adding photos of it and where it says there is a recall that “ Dealers will replace the front exhaust pipe on the 2023 Chevrolet Traverse at no cost to the customer” but I don’t know if they uploaded.
Mfg Campaign: 11616209
Recall Date: Sep 24, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
7-8 mild transmission slips/sticking 3 MAJOR transmission events where the car seized up completely and stopped running. Almost felt like a car crash. Very abrupt stop and almost caused people behind us to rear end us Car is only 21 months old / 17,000 miles. Most recent was in early August. We have not driven car since out of fear.
Corrective Action:
7-8 mild transmission slips/sticking 3 MAJOR transmission events where the car seized up completely and stopped running. Almost felt like a car crash. Very abrupt stop and almost caused people behind us to rear end us Car is only 21 months old / 17,000 miles. Most recent was in early August. We have not driven car since out of fear.
Additional Notes:
7-8 mild transmission slips/sticking 3 MAJOR transmission events where the car seized up completely and stopped running. Almost felt like a car crash. Very abrupt stop and almost caused people behind us to rear end us Car is only 21 months old / 17,000 miles. Most recent was in early August. We have not driven car since out of fear.
Mfg Campaign: 11615200
Recall Date: Sep 18, 2024
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2023 Chevrolet Traverse. The contact stated while driving at approximately 70 MPH, the "ESC" message displayed, and the vehicle lost motive power and stalled. The contact stated that the vehicle failed to immediately restart. The contact stated that approximately one hour later the vehicle was restarted and driven to the local dealer. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2023 Chevrolet Traverse. The contact stated while driving at approximately 70 MPH, the "ESC" message displayed, and the vehicle lost motive power and stalled. The contact stated that the vehicle failed to immediately restart. The contact stated that approximately one hour later the vehicle was restarted and driven to the local dealer. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2023 Chevrolet Traverse. The contact stated while driving at approximately 70 MPH, the "ESC" message displayed, and the vehicle lost motive power and stalled. The contact stated that the vehicle failed to immediately restart. The contact stated that approximately one hour later the vehicle was restarted and driven to the local dealer. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 30,000.
Mfg Campaign: 11611099
Recall Date: Aug 27, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Noticeable Hard shifting, Transmission concerns vehicle woul d not move during acceleration when pulling into driveway. V ehicle placed in park and back to drive vehicle would not mo ve. Noisy braking. Delayed acceleration on when leaving s top or red light or freeway driving. Rough idling Noisy idle Transmission concern
Corrective Action:
Noticeable Hard shifting, Transmission concerns vehicle woul d not move during acceleration when pulling into driveway. V ehicle placed in park and back to drive vehicle would not mo ve. Noisy braking. Delayed acceleration on when leaving s top or red light or freeway driving. Rough idling Noisy idle Transmission concern
Additional Notes:
Noticeable Hard shifting, Transmission concerns vehicle woul d not move during acceleration when pulling into driveway. V ehicle placed in park and back to drive vehicle would not mo ve. Noisy braking. Delayed acceleration on when leaving s top or red light or freeway driving. Rough idling Noisy idle Transmission concern
Mfg Campaign: 11604400
Recall Date: Jul 25, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Noticeable Hard shifting, Transmission concerns vehicle woul d not move during acceleration when pulling into driveway. V ehicle placed in park and back to drive vehicle would not mo ve. Noisy braking. Delayed acceleration on when leaving s top or red light or freeway driving. Rough idling Noisy idle Transmission concern
Corrective Action:
Noticeable Hard shifting, Transmission concerns vehicle woul d not move during acceleration when pulling into driveway. V ehicle placed in park and back to drive vehicle would not mo ve. Noisy braking. Delayed acceleration on when leaving s top or red light or freeway driving. Rough idling Noisy idle Transmission concern
Additional Notes:
Noticeable Hard shifting, Transmission concerns vehicle woul d not move during acceleration when pulling into driveway. V ehicle placed in park and back to drive vehicle would not mo ve. Noisy braking. Delayed acceleration on when leaving s top or red light or freeway driving. Rough idling Noisy idle Transmission concern
Mfg Campaign: 11604400
Recall Date: Jul 25, 2024
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Noticeable Hard shifting, Transmission concerns vehicle woul d not move during acceleration when pulling into driveway. V ehicle placed in park and back to drive vehicle would not mo ve. Noisy braking. Delayed acceleration on when leaving s top or red light or freeway driving. Rough idling Noisy idle Transmission concern
Corrective Action:
Noticeable Hard shifting, Transmission concerns vehicle woul d not move during acceleration when pulling into driveway. V ehicle placed in park and back to drive vehicle would not mo ve. Noisy braking. Delayed acceleration on when leaving s top or red light or freeway driving. Rough idling Noisy idle Transmission concern
Additional Notes:
Noticeable Hard shifting, Transmission concerns vehicle woul d not move during acceleration when pulling into driveway. V ehicle placed in park and back to drive vehicle would not mo ve. Noisy braking. Delayed acceleration on when leaving s top or red light or freeway driving. Rough idling Noisy idle Transmission concern
Mfg Campaign: 11604400
Recall Date: Jul 25, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle shut down and stopped suddenly while driving. Twice this happened. Both times were under 20 miles per hour. Once at a railroad crossing and the other was turning onto a major roadway. Dealership can not locate the problem.
Corrective Action:
Vehicle shut down and stopped suddenly while driving. Twice this happened. Both times were under 20 miles per hour. Once at a railroad crossing and the other was turning onto a major roadway. Dealership can not locate the problem.
Additional Notes:
Vehicle shut down and stopped suddenly while driving. Twice this happened. Both times were under 20 miles per hour. Once at a railroad crossing and the other was turning onto a major roadway. Dealership can not locate the problem.
Mfg Campaign: 11604415
Recall Date: Jul 25, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2023 Chevrolet Traverse. The contact stated that while starting the vehicle, a strong unknown sound was noticed coming from the pipes in the front area. No warning lights were illuminated. The vehicle was taken to an independent mechanic who inspected the vehicle and advised to take it to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2023 Chevrolet Traverse. The contact stated that while starting the vehicle, a strong unknown sound was noticed coming from the pipes in the front area. No warning lights were illuminated. The vehicle was taken to an independent mechanic who inspected the vehicle and advised to take it to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2023 Chevrolet Traverse. The contact stated that while starting the vehicle, a strong unknown sound was noticed coming from the pipes in the front area. No warning lights were illuminated. The vehicle was taken to an independent mechanic who inspected the vehicle and advised to take it to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11588130
Recall Date: May 10, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The exhaust pipe, gaskets and muffler. Yes, at times we do smell the exhaust inside the vehicle and a loud sound coming from the engine when the vehicle is in motion and on standby. Yes they were notified and are still waiting for parts to have it repaired. They advised to continue driving my car and refused to provide a rental to use during the downtime due to my ‘issue’ not covered by my warranty or extended warranty because my vehicle is over 36k miles. No warnings were on in the vehicle to notify me, I just noticed a weird sound as my car would start up when the vehicle is started and never stopped.
Corrective Action:
The exhaust pipe, gaskets and muffler. Yes, at times we do smell the exhaust inside the vehicle and a loud sound coming from the engine when the vehicle is in motion and on standby. Yes they were notified and are still waiting for parts to have it repaired. They advised to continue driving my car and refused to provide a rental to use during the downtime due to my ‘issue’ not covered by my warranty or extended warranty because my vehicle is over 36k miles. No warnings were on in the vehicle to notify me, I just noticed a weird sound as my car would start up when the vehicle is started and never stopped.
Additional Notes:
The exhaust pipe, gaskets and muffler. Yes, at times we do smell the exhaust inside the vehicle and a loud sound coming from the engine when the vehicle is in motion and on standby. Yes they were notified and are still waiting for parts to have it repaired. They advised to continue driving my car and refused to provide a rental to use during the downtime due to my ‘issue’ not covered by my warranty or extended warranty because my vehicle is over 36k miles. No warnings were on in the vehicle to notify me, I just noticed a weird sound as my car would start up when the vehicle is started and never stopped.
Mfg Campaign: 11579788
Recall Date: Mar 27, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The exhaust pipe, gaskets and muffler. Yes, at times we do smell the exhaust inside the vehicle and a loud sound coming from the engine when the vehicle is in motion and on standby. Yes they were notified and are still waiting for parts to have it repaired. They advised to continue driving my car and refused to provide a rental to use during the downtime due to my ‘issue’ not covered by my warranty or extended warranty because my vehicle is over 36k miles. No warnings were on in the vehicle to notify me, I just noticed a weird sound as my car would start up when the vehicle is started and never stopped.
Corrective Action:
The exhaust pipe, gaskets and muffler. Yes, at times we do smell the exhaust inside the vehicle and a loud sound coming from the engine when the vehicle is in motion and on standby. Yes they were notified and are still waiting for parts to have it repaired. They advised to continue driving my car and refused to provide a rental to use during the downtime due to my ‘issue’ not covered by my warranty or extended warranty because my vehicle is over 36k miles. No warnings were on in the vehicle to notify me, I just noticed a weird sound as my car would start up when the vehicle is started and never stopped.
Additional Notes:
The exhaust pipe, gaskets and muffler. Yes, at times we do smell the exhaust inside the vehicle and a loud sound coming from the engine when the vehicle is in motion and on standby. Yes they were notified and are still waiting for parts to have it repaired. They advised to continue driving my car and refused to provide a rental to use during the downtime due to my ‘issue’ not covered by my warranty or extended warranty because my vehicle is over 36k miles. No warnings were on in the vehicle to notify me, I just noticed a weird sound as my car would start up when the vehicle is started and never stopped.
Mfg Campaign: 11579788
Recall Date: Mar 27, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The exhaust pipe, gaskets and muffler. Yes, at times we do smell the exhaust inside the vehicle and a loud sound coming from the engine when the vehicle is in motion and on standby. Yes they were notified and are still waiting for parts to have it repaired. They advised to continue driving my car and refused to provide a rental to use during the downtime due to my ‘issue’ not covered by my warranty or extended warranty because my vehicle is over 36k miles. No warnings were on in the vehicle to notify me, I just noticed a weird sound as my car would start up when the vehicle is started and never stopped.
Corrective Action:
The exhaust pipe, gaskets and muffler. Yes, at times we do smell the exhaust inside the vehicle and a loud sound coming from the engine when the vehicle is in motion and on standby. Yes they were notified and are still waiting for parts to have it repaired. They advised to continue driving my car and refused to provide a rental to use during the downtime due to my ‘issue’ not covered by my warranty or extended warranty because my vehicle is over 36k miles. No warnings were on in the vehicle to notify me, I just noticed a weird sound as my car would start up when the vehicle is started and never stopped.
Additional Notes:
The exhaust pipe, gaskets and muffler. Yes, at times we do smell the exhaust inside the vehicle and a loud sound coming from the engine when the vehicle is in motion and on standby. Yes they were notified and are still waiting for parts to have it repaired. They advised to continue driving my car and refused to provide a rental to use during the downtime due to my ‘issue’ not covered by my warranty or extended warranty because my vehicle is over 36k miles. No warnings were on in the vehicle to notify me, I just noticed a weird sound as my car would start up when the vehicle is started and never stopped.
Mfg Campaign: 11579788
Recall Date: Mar 27, 2024
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