Complaints & Recalls
Consumer Complaints
74 ComplaintsGeneral Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I am writing to report a serious safety concern with my newly purchased. I believe this issue, if unaddressed, could lead to accidents. Specifically, when I am stopped at a stop sign with another vehicle behind me and the light changes to green, I begin to drive forward. However, as the vehicle behind me starts moving toward me, my car suddenly and violently applies the brakes. The force is so strong that it feels as if I've been rear-ended. This abrupt braking creates a dangerous situation as it increases the likelihood of me being rear-ended by the car behind me. It is important to note that I am in "Drive" mode and moving forward, not in reverse, so I would not expect the car to brake under these circumstances. This issue is not isolated, and I have experienced similar sudden braking on several occasions, but this scenario is the most concerning due to the potential for accidents. I took the car to the dealership, assuming it might be a programming error. However, the dealership informed me that this is a known issue with this model, but no recall has been issued to address it. I strongly urge the NTSB to investigate this matter further, as I believe it poses a significant safety risk to drivers and passengers. Thank you for your attention to this issue.
Corrective Action:
I am writing to report a serious safety concern with my newly purchased. I believe this issue, if unaddressed, could lead to accidents. Specifically, when I am stopped at a stop sign with another vehicle behind me and the light changes to green, I begin to drive forward. However, as the vehicle behind me starts moving toward me, my car suddenly and violently applies the brakes. The force is so strong that it feels as if I've been rear-ended. This abrupt braking creates a dangerous situation as it increases the likelihood of me being rear-ended by the car behind me. It is important to note that I am in "Drive" mode and moving forward, not in reverse, so I would not expect the car to brake under these circumstances. This issue is not isolated, and I have experienced similar sudden braking on several occasions, but this scenario is the most concerning due to the potential for accidents. I took the car to the dealership, assuming it might be a programming error. However, the dealership informed me that this is a known issue with this model, but no recall has been issued to address it. I strongly urge the NTSB to investigate this matter further, as I believe it poses a significant safety risk to drivers and passengers. Thank you for your attention to this issue.
Additional Notes:
I am writing to report a serious safety concern with my newly purchased. I believe this issue, if unaddressed, could lead to accidents. Specifically, when I am stopped at a stop sign with another vehicle behind me and the light changes to green, I begin to drive forward. However, as the vehicle behind me starts moving toward me, my car suddenly and violently applies the brakes. The force is so strong that it feels as if I've been rear-ended. This abrupt braking creates a dangerous situation as it increases the likelihood of me being rear-ended by the car behind me. It is important to note that I am in "Drive" mode and moving forward, not in reverse, so I would not expect the car to brake under these circumstances. This issue is not isolated, and I have experienced similar sudden braking on several occasions, but this scenario is the most concerning due to the potential for accidents. I took the car to the dealership, assuming it might be a programming error. However, the dealership informed me that this is a known issue with this model, but no recall has been issued to address it. I strongly urge the NTSB to investigate this matter further, as I believe it poses a significant safety risk to drivers and passengers. Thank you for your attention to this issue.
Mfg Campaign: 11628443
Recall Date: Dec 2, 2024
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
I am writing to report a serious safety concern with my newly purchased. I believe this issue, if unaddressed, could lead to accidents. Specifically, when I am stopped at a stop sign with another vehicle behind me and the light changes to green, I begin to drive forward. However, as the vehicle behind me starts moving toward me, my car suddenly and violently applies the brakes. The force is so strong that it feels as if I've been rear-ended. This abrupt braking creates a dangerous situation as it increases the likelihood of me being rear-ended by the car behind me. It is important to note that I am in "Drive" mode and moving forward, not in reverse, so I would not expect the car to brake under these circumstances. This issue is not isolated, and I have experienced similar sudden braking on several occasions, but this scenario is the most concerning due to the potential for accidents. I took the car to the dealership, assuming it might be a programming error. However, the dealership informed me that this is a known issue with this model, but no recall has been issued to address it. I strongly urge the NTSB to investigate this matter further, as I believe it poses a significant safety risk to drivers and passengers. Thank you for your attention to this issue.
Corrective Action:
I am writing to report a serious safety concern with my newly purchased. I believe this issue, if unaddressed, could lead to accidents. Specifically, when I am stopped at a stop sign with another vehicle behind me and the light changes to green, I begin to drive forward. However, as the vehicle behind me starts moving toward me, my car suddenly and violently applies the brakes. The force is so strong that it feels as if I've been rear-ended. This abrupt braking creates a dangerous situation as it increases the likelihood of me being rear-ended by the car behind me. It is important to note that I am in "Drive" mode and moving forward, not in reverse, so I would not expect the car to brake under these circumstances. This issue is not isolated, and I have experienced similar sudden braking on several occasions, but this scenario is the most concerning due to the potential for accidents. I took the car to the dealership, assuming it might be a programming error. However, the dealership informed me that this is a known issue with this model, but no recall has been issued to address it. I strongly urge the NTSB to investigate this matter further, as I believe it poses a significant safety risk to drivers and passengers. Thank you for your attention to this issue.
Additional Notes:
I am writing to report a serious safety concern with my newly purchased. I believe this issue, if unaddressed, could lead to accidents. Specifically, when I am stopped at a stop sign with another vehicle behind me and the light changes to green, I begin to drive forward. However, as the vehicle behind me starts moving toward me, my car suddenly and violently applies the brakes. The force is so strong that it feels as if I've been rear-ended. This abrupt braking creates a dangerous situation as it increases the likelihood of me being rear-ended by the car behind me. It is important to note that I am in "Drive" mode and moving forward, not in reverse, so I would not expect the car to brake under these circumstances. This issue is not isolated, and I have experienced similar sudden braking on several occasions, but this scenario is the most concerning due to the potential for accidents. I took the car to the dealership, assuming it might be a programming error. However, the dealership informed me that this is a known issue with this model, but no recall has been issued to address it. I strongly urge the NTSB to investigate this matter further, as I believe it poses a significant safety risk to drivers and passengers. Thank you for your attention to this issue.
Mfg Campaign: 11628443
Recall Date: Dec 2, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving approximately 15 MPH, the brake pedal was depressed, and the vehicle jolted forward with two unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance and 4WD Unavailable messages were displayed. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the "Rear Driver Side Sensor" needed to be replaced. The contact stated that two different parts for the rear sensor were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,631.
Corrective Action:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving approximately 15 MPH, the brake pedal was depressed, and the vehicle jolted forward with two unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance and 4WD Unavailable messages were displayed. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the "Rear Driver Side Sensor" needed to be replaced. The contact stated that two different parts for the rear sensor were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,631.
Additional Notes:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving approximately 15 MPH, the brake pedal was depressed, and the vehicle jolted forward with two unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance and 4WD Unavailable messages were displayed. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the "Rear Driver Side Sensor" needed to be replaced. The contact stated that two different parts for the rear sensor were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,631.
Mfg Campaign: 11626691
Recall Date: Nov 21, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving approximately 15 MPH, the brake pedal was depressed, and the vehicle jolted forward with two unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance and 4WD Unavailable messages were displayed. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the "Rear Driver Side Sensor" needed to be replaced. The contact stated that two different parts for the rear sensor were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,631.
Corrective Action:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving approximately 15 MPH, the brake pedal was depressed, and the vehicle jolted forward with two unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance and 4WD Unavailable messages were displayed. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the "Rear Driver Side Sensor" needed to be replaced. The contact stated that two different parts for the rear sensor were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,631.
Additional Notes:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving approximately 15 MPH, the brake pedal was depressed, and the vehicle jolted forward with two unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance and 4WD Unavailable messages were displayed. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the "Rear Driver Side Sensor" needed to be replaced. The contact stated that two different parts for the rear sensor were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,631.
Mfg Campaign: 11626691
Recall Date: Nov 21, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Bought this car on Monday by Wednesday the check engine light went on and had gone off the following day. The next week Friday the check engine light went on and the acceleration was not changing out of gear. Staying at one speed on the highway. Finally got the car in and the car has transmission problems. The car is brand new!!
Corrective Action:
Bought this car on Monday by Wednesday the check engine light went on and had gone off the following day. The next week Friday the check engine light went on and the acceleration was not changing out of gear. Staying at one speed on the highway. Finally got the car in and the car has transmission problems. The car is brand new!!
Additional Notes:
Bought this car on Monday by Wednesday the check engine light went on and had gone off the following day. The next week Friday the check engine light went on and the acceleration was not changing out of gear. Staying at one speed on the highway. Finally got the car in and the car has transmission problems. The car is brand new!!
Mfg Campaign: 11623468
Recall Date: Nov 4, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Bought this car on Monday by Wednesday the check engine light went on and had gone off the following day. The next week Friday the check engine light went on and the acceleration was not changing out of gear. Staying at one speed on the highway. Finally got the car in and the car has transmission problems. The car is brand new!!
Corrective Action:
Bought this car on Monday by Wednesday the check engine light went on and had gone off the following day. The next week Friday the check engine light went on and the acceleration was not changing out of gear. Staying at one speed on the highway. Finally got the car in and the car has transmission problems. The car is brand new!!
Additional Notes:
Bought this car on Monday by Wednesday the check engine light went on and had gone off the following day. The next week Friday the check engine light went on and the acceleration was not changing out of gear. Staying at one speed on the highway. Finally got the car in and the car has transmission problems. The car is brand new!!
Mfg Campaign: 11623468
Recall Date: Nov 4, 2024
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
The third row headrests will not fold down. This is not allowing the third row seats to be folded down. Straps are pulled, but headrests do not go down.
Corrective Action:
The third row headrests will not fold down. This is not allowing the third row seats to be folded down. Straps are pulled, but headrests do not go down.
Additional Notes:
The third row headrests will not fold down. This is not allowing the third row seats to be folded down. Straps are pulled, but headrests do not go down.
Mfg Campaign: 11623232
Recall Date: Nov 2, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
on multiple occasions now this vehicle has applied automatic braking for no apparant reason. the vehicle has applied an extreme braking scenario. And applied the full brakes causing the vehicle to skid and extremely jar the interior passengers. this automatic braking was almost like driving the vehicle into a wall as it was immediately stopped. in the latest instance the vehicle behind me was barely able to avoid running into the rear of my vehicle.
Corrective Action:
on multiple occasions now this vehicle has applied automatic braking for no apparant reason. the vehicle has applied an extreme braking scenario. And applied the full brakes causing the vehicle to skid and extremely jar the interior passengers. this automatic braking was almost like driving the vehicle into a wall as it was immediately stopped. in the latest instance the vehicle behind me was barely able to avoid running into the rear of my vehicle.
Additional Notes:
on multiple occasions now this vehicle has applied automatic braking for no apparant reason. the vehicle has applied an extreme braking scenario. And applied the full brakes causing the vehicle to skid and extremely jar the interior passengers. this automatic braking was almost like driving the vehicle into a wall as it was immediately stopped. in the latest instance the vehicle behind me was barely able to avoid running into the rear of my vehicle.
Mfg Campaign: 11621019
Recall Date: Oct 21, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Corrective Action:
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Additional Notes:
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Mfg Campaign: 11620041
Recall Date: Oct 16, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Corrective Action:
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Additional Notes:
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Mfg Campaign: 11620041
Recall Date: Oct 16, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Corrective Action:
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Additional Notes:
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Mfg Campaign: 11620041
Recall Date: Oct 16, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was stopped at a red light in rush hour traffic in the middle of three lanes. When the traffic light turned green, I pressed the accelerator and the engine revved, but the the vehicle did not accelerate in a normal manner. The CEL came on in the DIC along with a message "Reduced Acceleration. Drive with Care." I was able to slowly change lanes and turn into a parking lot while cars maneuvered around me to avoid a collision. I was unable to exceed 10mph while surrounding traffic was moving approximately 50mph presenting a safety hazard. Per an Onstar On-Demand Diagnostic scan, the PCM indicates a P0746 code. The vehicle was towed to a nearby dealer. The dealer indicated the transmission will be repaired under warranty. There were no warnings (slipping gears, rough shifts) prior to the incident. The vehicle has less than 3200 miles on it.
Corrective Action:
I was stopped at a red light in rush hour traffic in the middle of three lanes. When the traffic light turned green, I pressed the accelerator and the engine revved, but the the vehicle did not accelerate in a normal manner. The CEL came on in the DIC along with a message "Reduced Acceleration. Drive with Care." I was able to slowly change lanes and turn into a parking lot while cars maneuvered around me to avoid a collision. I was unable to exceed 10mph while surrounding traffic was moving approximately 50mph presenting a safety hazard. Per an Onstar On-Demand Diagnostic scan, the PCM indicates a P0746 code. The vehicle was towed to a nearby dealer. The dealer indicated the transmission will be repaired under warranty. There were no warnings (slipping gears, rough shifts) prior to the incident. The vehicle has less than 3200 miles on it.
Additional Notes:
I was stopped at a red light in rush hour traffic in the middle of three lanes. When the traffic light turned green, I pressed the accelerator and the engine revved, but the the vehicle did not accelerate in a normal manner. The CEL came on in the DIC along with a message "Reduced Acceleration. Drive with Care." I was able to slowly change lanes and turn into a parking lot while cars maneuvered around me to avoid a collision. I was unable to exceed 10mph while surrounding traffic was moving approximately 50mph presenting a safety hazard. Per an Onstar On-Demand Diagnostic scan, the PCM indicates a P0746 code. The vehicle was towed to a nearby dealer. The dealer indicated the transmission will be repaired under warranty. There were no warnings (slipping gears, rough shifts) prior to the incident. The vehicle has less than 3200 miles on it.
Mfg Campaign: 11618149
Recall Date: Oct 4, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving in the rain and drove through a puddle something I have done many times with previous vehicles. All of a sudden the car stopped accelerating. I would press the gas,the engine would rev, but the car would barely move if at all. I barely made it to a safe location.
Corrective Action:
I was driving in the rain and drove through a puddle something I have done many times with previous vehicles. All of a sudden the car stopped accelerating. I would press the gas,the engine would rev, but the car would barely move if at all. I barely made it to a safe location.
Additional Notes:
I was driving in the rain and drove through a puddle something I have done many times with previous vehicles. All of a sudden the car stopped accelerating. I would press the gas,the engine would rev, but the car would barely move if at all. I barely made it to a safe location.
Mfg Campaign: 11618195
Recall Date: Oct 4, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
With less than 9,000 miles driven on the vehicle, the entire brake system failed as I was driving. I have since learned that there was a faulty master brake cylinder installed when the vehicle was built. No brake fluid was getting to any of the brakes. When the incident occurred, I was able to pump the brake pedal all the way to the floor in order to get the vehicle to stop. I felt the power brakes go out, the service light started flashing on the dash, and several warnings popped up. These warnings included: "Brake System Failure", "Speed Restricted", and "Hard Braking Required". Even with hard braking it was difficult to get the vehicle to stop. I was very lucky that I was not travelling at a high rate of speed and was on a low-traffic road when the incident occurred. Had it been 2 minutes later I would've been on a major interstate and could've put my own and others' lives at risk. The vehicle has been diagnosed by the dealership I purchased it from and will be in their position for the next month while waiting on a new part.
Corrective Action:
With less than 9,000 miles driven on the vehicle, the entire brake system failed as I was driving. I have since learned that there was a faulty master brake cylinder installed when the vehicle was built. No brake fluid was getting to any of the brakes. When the incident occurred, I was able to pump the brake pedal all the way to the floor in order to get the vehicle to stop. I felt the power brakes go out, the service light started flashing on the dash, and several warnings popped up. These warnings included: "Brake System Failure", "Speed Restricted", and "Hard Braking Required". Even with hard braking it was difficult to get the vehicle to stop. I was very lucky that I was not travelling at a high rate of speed and was on a low-traffic road when the incident occurred. Had it been 2 minutes later I would've been on a major interstate and could've put my own and others' lives at risk. The vehicle has been diagnosed by the dealership I purchased it from and will be in their position for the next month while waiting on a new part.
Additional Notes:
With less than 9,000 miles driven on the vehicle, the entire brake system failed as I was driving. I have since learned that there was a faulty master brake cylinder installed when the vehicle was built. No brake fluid was getting to any of the brakes. When the incident occurred, I was able to pump the brake pedal all the way to the floor in order to get the vehicle to stop. I felt the power brakes go out, the service light started flashing on the dash, and several warnings popped up. These warnings included: "Brake System Failure", "Speed Restricted", and "Hard Braking Required". Even with hard braking it was difficult to get the vehicle to stop. I was very lucky that I was not travelling at a high rate of speed and was on a low-traffic road when the incident occurred. Had it been 2 minutes later I would've been on a major interstate and could've put my own and others' lives at risk. The vehicle has been diagnosed by the dealership I purchased it from and will be in their position for the next month while waiting on a new part.
Mfg Campaign: 11617640
Recall Date: Oct 2, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Corrective Action:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Additional Notes:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Mfg Campaign: 11617336
Recall Date: Sep 30, 2024
General Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Corrective Action:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Additional Notes:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Mfg Campaign: 11617336
Recall Date: Sep 30, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Corrective Action:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Additional Notes:
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Mfg Campaign: 11617336
Recall Date: Sep 30, 2024
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
3rd row headrest will not let down when the seats are folded down.
Corrective Action:
3rd row headrest will not let down when the seats are folded down.
Additional Notes:
3rd row headrest will not let down when the seats are folded down.
Mfg Campaign: 11614144
Recall Date: Sep 12, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
With 103 miles on odometer, vehicle check engine light illuminated, warning message appeared on DIC regarding reduced acceleration, then vehicle proceed to downshift causing the vehicle to reduce speed dramatically almost causing the vehicle behind to hit my vehicle. Vehicle now does not shift properly and is at over 4500 rpm, while driving at a speed of 55 mph.
Corrective Action:
With 103 miles on odometer, vehicle check engine light illuminated, warning message appeared on DIC regarding reduced acceleration, then vehicle proceed to downshift causing the vehicle to reduce speed dramatically almost causing the vehicle behind to hit my vehicle. Vehicle now does not shift properly and is at over 4500 rpm, while driving at a speed of 55 mph.
Additional Notes:
With 103 miles on odometer, vehicle check engine light illuminated, warning message appeared on DIC regarding reduced acceleration, then vehicle proceed to downshift causing the vehicle to reduce speed dramatically almost causing the vehicle behind to hit my vehicle. Vehicle now does not shift properly and is at over 4500 rpm, while driving at a speed of 55 mph.
Mfg Campaign: 11613539
Recall Date: Sep 9, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? transmission problems. loss power while driving vehicle How was your safety or the safety of others put at risk? vehicle stopped driving while on road with traffic. Major accident could of happened Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Joh Hall Chevy dealer is aware of issue Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Being inspected by Chevy dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no prior messages. During incident warning appeared on dash stating reduced acceleration drive with care.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? transmission problems. loss power while driving vehicle How was your safety or the safety of others put at risk? vehicle stopped driving while on road with traffic. Major accident could of happened Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Joh Hall Chevy dealer is aware of issue Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Being inspected by Chevy dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no prior messages. During incident warning appeared on dash stating reduced acceleration drive with care.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? transmission problems. loss power while driving vehicle How was your safety or the safety of others put at risk? vehicle stopped driving while on road with traffic. Major accident could of happened Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Joh Hall Chevy dealer is aware of issue Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Being inspected by Chevy dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no prior messages. During incident warning appeared on dash stating reduced acceleration drive with care.
Mfg Campaign: 11612239
Recall Date: Sep 3, 2024
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Valencia, CA • 36 yrs
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