Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 Chevrolet Trax vehicles. A joint in one or both of the front lower control arms may have been improperly welded. An improperly welded joint may break, resulting in the partial separation of the lower control arm from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A192261870
Recall Date: Sep 12, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2016 Chevrolet Sonic and Trax, and 2013-2015 Spark vehicles equipped with a Bring Your Own Media radio. The affected radios may fail to provide an audible warning chime when the driver fails to fasten their seatbelt or if the driver leaves the key in the ignition. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208 "Occupant Crash Protection" and 114 "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 45340
Recall Date: Jun 10, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2013-2016 Chevrolet Sonic and Trax vehicles and 2013-2015 Chevrolet Spark vehicles equipped with a Bring Your Own Media radio. The affected radios may fail to provide an audible warning chime when the driver, after turning off the ignition and leaving the key in the cylinder, waits 10 minutes or longer to open the door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114 "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17130
Recall Date: Apr 28, 2016
Consumer Complaints
164 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
11/12/2023 Loss of power when driving up a hill.- felt some backwards drift. 11/13-14/2023 Shuttering vibration and engine revving during acceleration but no forward movement. 11/15/2023 Total power loss when attempting to merge with traffic.
Corrective Action:
11/12/2023 Loss of power when driving up a hill.- felt some backwards drift. 11/13-14/2023 Shuttering vibration and engine revving during acceleration but no forward movement. 11/15/2023 Total power loss when attempting to merge with traffic.
Additional Notes:
11/12/2023 Loss of power when driving up a hill.- felt some backwards drift. 11/13-14/2023 Shuttering vibration and engine revving during acceleration but no forward movement. 11/15/2023 Total power loss when attempting to merge with traffic.
Mfg Campaign: 11565533
Recall Date: Jan 15, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
11/12/2023 Loss of power when driving up a hill.- felt some backwards drift. 11/13-14/2023 Shuttering vibration and engine revving during acceleration but no forward movement. 11/15/2023 Total power loss when attempting to merge with traffic.
Corrective Action:
11/12/2023 Loss of power when driving up a hill.- felt some backwards drift. 11/13-14/2023 Shuttering vibration and engine revving during acceleration but no forward movement. 11/15/2023 Total power loss when attempting to merge with traffic.
Additional Notes:
11/12/2023 Loss of power when driving up a hill.- felt some backwards drift. 11/13-14/2023 Shuttering vibration and engine revving during acceleration but no forward movement. 11/15/2023 Total power loss when attempting to merge with traffic.
Mfg Campaign: 11565533
Recall Date: Jan 15, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My 2016 Chevrolet Trax experienced loss of power while driving on the highway. I experienced moments where it would not accelerate. This put myself and other drivers at risk due to the random loss of power. There was no warning there was any issue with the vehicle prior to this event. In addition, I have experienced A/C failure. I have had this inspected and multiple components replaced by a service shop, but it still is not working.The vehicle is available for inspection upon request.
Corrective Action:
My 2016 Chevrolet Trax experienced loss of power while driving on the highway. I experienced moments where it would not accelerate. This put myself and other drivers at risk due to the random loss of power. There was no warning there was any issue with the vehicle prior to this event. In addition, I have experienced A/C failure. I have had this inspected and multiple components replaced by a service shop, but it still is not working.The vehicle is available for inspection upon request.
Additional Notes:
My 2016 Chevrolet Trax experienced loss of power while driving on the highway. I experienced moments where it would not accelerate. This put myself and other drivers at risk due to the random loss of power. There was no warning there was any issue with the vehicle prior to this event. In addition, I have experienced A/C failure. I have had this inspected and multiple components replaced by a service shop, but it still is not working.The vehicle is available for inspection upon request.
Mfg Campaign: 11552506
Recall Date: Oct 29, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2016 Chevrolet Trax experienced loss of power while driving on the highway. I experienced moments where it would not accelerate. This put myself and other drivers at risk due to the random loss of power. There was no warning there was any issue with the vehicle prior to this event. In addition, I have experienced A/C failure. I have had this inspected and multiple components replaced by a service shop, but it still is not working.The vehicle is available for inspection upon request.
Corrective Action:
My 2016 Chevrolet Trax experienced loss of power while driving on the highway. I experienced moments where it would not accelerate. This put myself and other drivers at risk due to the random loss of power. There was no warning there was any issue with the vehicle prior to this event. In addition, I have experienced A/C failure. I have had this inspected and multiple components replaced by a service shop, but it still is not working.The vehicle is available for inspection upon request.
Additional Notes:
My 2016 Chevrolet Trax experienced loss of power while driving on the highway. I experienced moments where it would not accelerate. This put myself and other drivers at risk due to the random loss of power. There was no warning there was any issue with the vehicle prior to this event. In addition, I have experienced A/C failure. I have had this inspected and multiple components replaced by a service shop, but it still is not working.The vehicle is available for inspection upon request.
Mfg Campaign: 11552506
Recall Date: Oct 29, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Passenger side air bag light does not indicate that the airbag is on. This happens very often when you sit in the passenger seat and fasten the seat belt. This has been happening for several weeks.
Corrective Action:
Passenger side air bag light does not indicate that the airbag is on. This happens very often when you sit in the passenger seat and fasten the seat belt. This has been happening for several weeks.
Additional Notes:
Passenger side air bag light does not indicate that the airbag is on. This happens very often when you sit in the passenger seat and fasten the seat belt. This has been happening for several weeks.
Mfg Campaign: 11550221
Recall Date: Oct 16, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Motor mount bolt snapped and engine fell while driving car…also recalled item (lower control arms) where not repaired…I purchased car 1 1/2 years ago from large Chevrolet dealership
Corrective Action:
Motor mount bolt snapped and engine fell while driving car…also recalled item (lower control arms) where not repaired…I purchased car 1 1/2 years ago from large Chevrolet dealership
Additional Notes:
Motor mount bolt snapped and engine fell while driving car…also recalled item (lower control arms) where not repaired…I purchased car 1 1/2 years ago from large Chevrolet dealership
Mfg Campaign: 11545248
Recall Date: Sep 18, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The air in the car started blowing warm in 2021. I took it to the dealership and they said maybe a leak. They did a leak test and put something I. It to make it cold for a couple days. I’ve been having g the same complaint since. After looking online, I saw that it is a compressor issue. I had an oil change done last week and asked them to look at it. They said it was my compressor. The car is only 7 years old with 77k miles. The cost to replace is too high for a manufacturer’s issue.
Corrective Action:
The air in the car started blowing warm in 2021. I took it to the dealership and they said maybe a leak. They did a leak test and put something I. It to make it cold for a couple days. I’ve been having g the same complaint since. After looking online, I saw that it is a compressor issue. I had an oil change done last week and asked them to look at it. They said it was my compressor. The car is only 7 years old with 77k miles. The cost to replace is too high for a manufacturer’s issue.
Additional Notes:
The air in the car started blowing warm in 2021. I took it to the dealership and they said maybe a leak. They did a leak test and put something I. It to make it cold for a couple days. I’ve been having g the same complaint since. After looking online, I saw that it is a compressor issue. I had an oil change done last week and asked them to look at it. They said it was my compressor. The car is only 7 years old with 77k miles. The cost to replace is too high for a manufacturer’s issue.
Mfg Campaign: 11542377
Recall Date: Sep 3, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The air in the car started blowing warm in 2021. I took it to the dealership and they said maybe a leak. They did a leak test and put something I. It to make it cold for a couple days. I’ve been having g the same complaint since. After looking online, I saw that it is a compressor issue. I had an oil change done last week and asked them to look at it. They said it was my compressor. The car is only 7 years old with 77k miles. The cost to replace is too high for a manufacturer’s issue.
Corrective Action:
The air in the car started blowing warm in 2021. I took it to the dealership and they said maybe a leak. They did a leak test and put something I. It to make it cold for a couple days. I’ve been having g the same complaint since. After looking online, I saw that it is a compressor issue. I had an oil change done last week and asked them to look at it. They said it was my compressor. The car is only 7 years old with 77k miles. The cost to replace is too high for a manufacturer’s issue.
Additional Notes:
The air in the car started blowing warm in 2021. I took it to the dealership and they said maybe a leak. They did a leak test and put something I. It to make it cold for a couple days. I’ve been having g the same complaint since. After looking online, I saw that it is a compressor issue. I had an oil change done last week and asked them to look at it. They said it was my compressor. The car is only 7 years old with 77k miles. The cost to replace is too high for a manufacturer’s issue.
Mfg Campaign: 11542377
Recall Date: Sep 3, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Turbo underboost causes check engine light and sputtering at acceleration
Corrective Action:
Turbo underboost causes check engine light and sputtering at acceleration
Additional Notes:
Turbo underboost causes check engine light and sputtering at acceleration
Mfg Campaign: 11524014
Recall Date: May 26, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My trax turbo went out at like 60K and caused my car to shake and stall whenever I was breaking. This would happen at lights and stop me from being able to start my car and placing me and other drivers in a dangerous situation. I have seen online this is a common issue and also a safety violation that should be fixed.
Corrective Action:
My trax turbo went out at like 60K and caused my car to shake and stall whenever I was breaking. This would happen at lights and stop me from being able to start my car and placing me and other drivers in a dangerous situation. I have seen online this is a common issue and also a safety violation that should be fixed.
Additional Notes:
My trax turbo went out at like 60K and caused my car to shake and stall whenever I was breaking. This would happen at lights and stop me from being able to start my car and placing me and other drivers in a dangerous situation. I have seen online this is a common issue and also a safety violation that should be fixed.
Mfg Campaign: 11522105
Recall Date: May 15, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
While driving on the highway at 80mph engine light came on and the car began to lose speed and would not accelerate. I had the code checked and the code P0299 OBD-II Trouble code: Turbo Supercharger Underboost Condition. My vehicle has just 51K miles. There have also been issues with the passenger seat airbag not working. A year ago, the majority of the pipes in the undercarriage of my car had to be replaced because they had corroded.
Corrective Action:
While driving on the highway at 80mph engine light came on and the car began to lose speed and would not accelerate. I had the code checked and the code P0299 OBD-II Trouble code: Turbo Supercharger Underboost Condition. My vehicle has just 51K miles. There have also been issues with the passenger seat airbag not working. A year ago, the majority of the pipes in the undercarriage of my car had to be replaced because they had corroded.
Additional Notes:
While driving on the highway at 80mph engine light came on and the car began to lose speed and would not accelerate. I had the code checked and the code P0299 OBD-II Trouble code: Turbo Supercharger Underboost Condition. My vehicle has just 51K miles. There have also been issues with the passenger seat airbag not working. A year ago, the majority of the pipes in the undercarriage of my car had to be replaced because they had corroded.
Mfg Campaign: 11507706
Recall Date: Feb 16, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving on the highway at 80mph engine light came on and the car began to lose speed and would not accelerate. I had the code checked and the code P0299 OBD-II Trouble code: Turbo Supercharger Underboost Condition. My vehicle has just 51K miles. There have also been issues with the passenger seat airbag not working. A year ago, the majority of the pipes in the undercarriage of my car had to be replaced because they had corroded.
Corrective Action:
While driving on the highway at 80mph engine light came on and the car began to lose speed and would not accelerate. I had the code checked and the code P0299 OBD-II Trouble code: Turbo Supercharger Underboost Condition. My vehicle has just 51K miles. There have also been issues with the passenger seat airbag not working. A year ago, the majority of the pipes in the undercarriage of my car had to be replaced because they had corroded.
Additional Notes:
While driving on the highway at 80mph engine light came on and the car began to lose speed and would not accelerate. I had the code checked and the code P0299 OBD-II Trouble code: Turbo Supercharger Underboost Condition. My vehicle has just 51K miles. There have also been issues with the passenger seat airbag not working. A year ago, the majority of the pipes in the undercarriage of my car had to be replaced because they had corroded.
Mfg Campaign: 11507706
Recall Date: Feb 16, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Sensors don’t detect passenger in front seat
Corrective Action:
Sensors don’t detect passenger in front seat
Additional Notes:
Sensors don’t detect passenger in front seat
Mfg Campaign: 11507348
Recall Date: Feb 15, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Sensors don’t detect passenger in front seat
Corrective Action:
Sensors don’t detect passenger in front seat
Additional Notes:
Sensors don’t detect passenger in front seat
Mfg Campaign: 11507348
Recall Date: Feb 15, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving on the freeway at a speed of approx 70 mph when my check engine light came on with a noticeable decrease in engine power. I took my car to an auto parts store to have the code read and was told it was P0299, which indicates a turbo underboost condition. Upon doing further research and finding other Chevy Trax owner forums, I found that this is a common issue in colder weather, and service bulletin 16-NA-405 has been released several years in a row by General Motors which states that in North America, "some customers may comment that when driving in extremely cold weather conditions (0*F or less), their vehicle experiences one or several of the following conditions: ...hesitation on acceleration, malfunction indicator lamp illuminated, stalling condition, and loss of power". I have experienced several of these conditions. The service bulletin also states that there is a Special Coverage for vehicles with this issue, so I took my Trax to a local Chevy dealer. There, I was told that 5 other Chevy Traxes had been in for similar issues in that week (there had been a winter storm and temperatures below 0). However, I was told that despite this being a known issue among my year, make, and model, that I would have to pay over $2300 for repairs, even though there several special bulletins and coverages that state this is an ongoing, known issue with my vehicle.
Corrective Action:
I was driving on the freeway at a speed of approx 70 mph when my check engine light came on with a noticeable decrease in engine power. I took my car to an auto parts store to have the code read and was told it was P0299, which indicates a turbo underboost condition. Upon doing further research and finding other Chevy Trax owner forums, I found that this is a common issue in colder weather, and service bulletin 16-NA-405 has been released several years in a row by General Motors which states that in North America, "some customers may comment that when driving in extremely cold weather conditions (0*F or less), their vehicle experiences one or several of the following conditions: ...hesitation on acceleration, malfunction indicator lamp illuminated, stalling condition, and loss of power". I have experienced several of these conditions. The service bulletin also states that there is a Special Coverage for vehicles with this issue, so I took my Trax to a local Chevy dealer. There, I was told that 5 other Chevy Traxes had been in for similar issues in that week (there had been a winter storm and temperatures below 0). However, I was told that despite this being a known issue among my year, make, and model, that I would have to pay over $2300 for repairs, even though there several special bulletins and coverages that state this is an ongoing, known issue with my vehicle.
Additional Notes:
I was driving on the freeway at a speed of approx 70 mph when my check engine light came on with a noticeable decrease in engine power. I took my car to an auto parts store to have the code read and was told it was P0299, which indicates a turbo underboost condition. Upon doing further research and finding other Chevy Trax owner forums, I found that this is a common issue in colder weather, and service bulletin 16-NA-405 has been released several years in a row by General Motors which states that in North America, "some customers may comment that when driving in extremely cold weather conditions (0*F or less), their vehicle experiences one or several of the following conditions: ...hesitation on acceleration, malfunction indicator lamp illuminated, stalling condition, and loss of power". I have experienced several of these conditions. The service bulletin also states that there is a Special Coverage for vehicles with this issue, so I took my Trax to a local Chevy dealer. There, I was told that 5 other Chevy Traxes had been in for similar issues in that week (there had been a winter storm and temperatures below 0). However, I was told that despite this being a known issue among my year, make, and model, that I would have to pay over $2300 for repairs, even though there several special bulletins and coverages that state this is an ongoing, known issue with my vehicle.
Mfg Campaign: 11501972
Recall Date: Jan 16, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
the turbo leaked into the converter causing the engine to catch fire
Corrective Action:
the turbo leaked into the converter causing the engine to catch fire
Additional Notes:
the turbo leaked into the converter causing the engine to catch fire
Mfg Campaign: 11490345
Recall Date: Oct 21, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
This vehicle has turbo problems which can lead to a fire and potentially explosion, there should be a recall in place for this issue.. I have spoke with several people with the same care having the same problem
Corrective Action:
This vehicle has turbo problems which can lead to a fire and potentially explosion, there should be a recall in place for this issue.. I have spoke with several people with the same care having the same problem
Additional Notes:
This vehicle has turbo problems which can lead to a fire and potentially explosion, there should be a recall in place for this issue.. I have spoke with several people with the same care having the same problem
Mfg Campaign: 11487130
Recall Date: Sep 29, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
After having the car for 3 years with only 45000 miles, purchased in 2019 with 7000 miles on it, my car keeps jerking like there is an emission issue. Car takes forever to get up to speed properly when merging onto the interstate. I see there's not s recall for the turbo and the emissions purge valve but I have the notices for special coverages?? When I go to the dealership they say there's nothing they can do without a recall??
Corrective Action:
After having the car for 3 years with only 45000 miles, purchased in 2019 with 7000 miles on it, my car keeps jerking like there is an emission issue. Car takes forever to get up to speed properly when merging onto the interstate. I see there's not s recall for the turbo and the emissions purge valve but I have the notices for special coverages?? When I go to the dealership they say there's nothing they can do without a recall??
Additional Notes:
After having the car for 3 years with only 45000 miles, purchased in 2019 with 7000 miles on it, my car keeps jerking like there is an emission issue. Car takes forever to get up to speed properly when merging onto the interstate. I see there's not s recall for the turbo and the emissions purge valve but I have the notices for special coverages?? When I go to the dealership they say there's nothing they can do without a recall??
Mfg Campaign: 11486896
Recall Date: Sep 28, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
After having the car for 3 years with only 45000 miles, purchased in 2019 with 7000 miles on it, my car keeps jerking like there is an emission issue. Car takes forever to get up to speed properly when merging onto the interstate. I see there's not s recall for the turbo and the emissions purge valve but I have the notices for special coverages?? When I go to the dealership they say there's nothing they can do without a recall??
Corrective Action:
After having the car for 3 years with only 45000 miles, purchased in 2019 with 7000 miles on it, my car keeps jerking like there is an emission issue. Car takes forever to get up to speed properly when merging onto the interstate. I see there's not s recall for the turbo and the emissions purge valve but I have the notices for special coverages?? When I go to the dealership they say there's nothing they can do without a recall??
Additional Notes:
After having the car for 3 years with only 45000 miles, purchased in 2019 with 7000 miles on it, my car keeps jerking like there is an emission issue. Car takes forever to get up to speed properly when merging onto the interstate. I see there's not s recall for the turbo and the emissions purge valve but I have the notices for special coverages?? When I go to the dealership they say there's nothing they can do without a recall??
Mfg Campaign: 11486896
Recall Date: Sep 28, 2022
General Motors, Llc
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Potential Consequences:
Bought 2016 Trax January 2019 with 19000 miles. In 2022, with only 31000 miles, I have had multiple issues. First, my dashboard display suddenly went black; no radio, backup camera or sound with directional signals. Before I could take car to dealer my battery died and when a new battery was installed all issues were corrected. Then in March the water pump needed replacing, at which time I was told that the compressor also needed replacing. I also have peeling paint on the hood. The car is bright blue and other people have reported this peeling paint problem with their blue cars. Windshield wipers are not efficient and leave streaks. I’ve replaced them and they work well for about a year only. The wipers must be purchased through the dealer. And now, at 33000 miles my dashboard display is black again, and battery is at 100% charge. I replaced the water pump ($1,000), but don’t know how to proceed with the compressor and black screen. Don’t know why dealer has high rating with AAA as I have had nothing but unpleasant interactions with them. Staff is rude and dismissive.
Corrective Action:
Bought 2016 Trax January 2019 with 19000 miles. In 2022, with only 31000 miles, I have had multiple issues. First, my dashboard display suddenly went black; no radio, backup camera or sound with directional signals. Before I could take car to dealer my battery died and when a new battery was installed all issues were corrected. Then in March the water pump needed replacing, at which time I was told that the compressor also needed replacing. I also have peeling paint on the hood. The car is bright blue and other people have reported this peeling paint problem with their blue cars. Windshield wipers are not efficient and leave streaks. I’ve replaced them and they work well for about a year only. The wipers must be purchased through the dealer. And now, at 33000 miles my dashboard display is black again, and battery is at 100% charge. I replaced the water pump ($1,000), but don’t know how to proceed with the compressor and black screen. Don’t know why dealer has high rating with AAA as I have had nothing but unpleasant interactions with them. Staff is rude and dismissive.
Additional Notes:
Bought 2016 Trax January 2019 with 19000 miles. In 2022, with only 31000 miles, I have had multiple issues. First, my dashboard display suddenly went black; no radio, backup camera or sound with directional signals. Before I could take car to dealer my battery died and when a new battery was installed all issues were corrected. Then in March the water pump needed replacing, at which time I was told that the compressor also needed replacing. I also have peeling paint on the hood. The car is bright blue and other people have reported this peeling paint problem with their blue cars. Windshield wipers are not efficient and leave streaks. I’ve replaced them and they work well for about a year only. The wipers must be purchased through the dealer. And now, at 33000 miles my dashboard display is black again, and battery is at 100% charge. I replaced the water pump ($1,000), but don’t know how to proceed with the compressor and black screen. Don’t know why dealer has high rating with AAA as I have had nothing but unpleasant interactions with them. Staff is rude and dismissive.
Mfg Campaign: 11478633
Recall Date: Aug 10, 2022
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