Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 Chevrolet Trax vehicles. A joint in one or both of the front lower control arms may have been improperly welded. An improperly welded joint may break, resulting in the partial separation of the lower control arm from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A192261870
Recall Date: Sep 12, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Trax vehicles. A joint in one or both of the front lower-control arms may have been improperly welded. An improperly welded joint may break, resulting in the partial separation of the lower-control arm from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A182202370
Recall Date: Apr 18, 2019
Consumer Complaints
136 ComplaintsGeneral Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ROUTE 66 CHEVROLET (8130 E SKELLY DR, TULSA, OK 74129, (918) 663-2300), BUT WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WOULD CALL THE DEALER AND ADVISE THEM TO PROVIDE A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ROUTE 66 CHEVROLET (8130 E SKELLY DR, TULSA, OK 74129, (918) 663-2300), BUT WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WOULD CALL THE DEALER AND ADVISE THEM TO PROVIDE A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ROUTE 66 CHEVROLET (8130 E SKELLY DR, TULSA, OK 74129, (918) 663-2300), BUT WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WOULD CALL THE DEALER AND ADVISE THEM TO PROVIDE A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11241019
Recall Date: Aug 1, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTH POINTE CHEVROLET (9146 S MEMORIAL DR, TULSA, OK 74133, 918-481-8000) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTH POINTE CHEVROLET (9146 S MEMORIAL DR, TULSA, OK 74133, 918-481-8000) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTH POINTE CHEVROLET (9146 S MEMORIAL DR, TULSA, OK 74133, 918-481-8000) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11240905
Recall Date: Jul 31, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE VEHICLE WAS TAKEN TO SUNRISE CHEVROLET FOREST HILLS (105-20 GERARD PL, FOREST HILLS, NY 11375, (718) 263-7700), BUT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE VEHICLE WAS TAKEN TO SUNRISE CHEVROLET FOREST HILLS (105-20 GERARD PL, FOREST HILLS, NY 11375, (718) 263-7700), BUT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE VEHICLE WAS TAKEN TO SUNRISE CHEVROLET FOREST HILLS (105-20 GERARD PL, FOREST HILLS, NY 11375, (718) 263-7700), BUT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.
Mfg Campaign: 11240327
Recall Date: Jul 29, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DON WRINGER CHEVROLET (7777 S GENERAL BRUCE DR, SUITE A, TEMPLE, TX 76502, (254) 598-4131) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DON WRINGER CHEVROLET (7777 S GENERAL BRUCE DR, SUITE A, TEMPLE, TX 76502, (254) 598-4131) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DON WRINGER CHEVROLET (7777 S GENERAL BRUCE DR, SUITE A, TEMPLE, TX 76502, (254) 598-4131) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11234584
Recall Date: Jul 24, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). CHEVROLET OF WAYZATA (16200 WAYZATA BLVD, WAYZATA, MN 55391, (952) 473-5444) WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE PROVIDED FROM THE MANUFACTURER FOR OVER THREE WEEKS. THE RECALL WAS ISSUED ON APRIL 18, 2019. THE MANUFACTURER WAS CONTACTED AND DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER STATED THAT THEY WOULD LET THE CONTACT KNOW WHEN THE PART WAS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). CHEVROLET OF WAYZATA (16200 WAYZATA BLVD, WAYZATA, MN 55391, (952) 473-5444) WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE PROVIDED FROM THE MANUFACTURER FOR OVER THREE WEEKS. THE RECALL WAS ISSUED ON APRIL 18, 2019. THE MANUFACTURER WAS CONTACTED AND DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER STATED THAT THEY WOULD LET THE CONTACT KNOW WHEN THE PART WAS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). CHEVROLET OF WAYZATA (16200 WAYZATA BLVD, WAYZATA, MN 55391, (952) 473-5444) WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE PROVIDED FROM THE MANUFACTURER FOR OVER THREE WEEKS. THE RECALL WAS ISSUED ON APRIL 18, 2019. THE MANUFACTURER WAS CONTACTED AND DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER STATED THAT THEY WOULD LET THE CONTACT KNOW WHEN THE PART WAS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11234195
Recall Date: Jul 23, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GOODMARK CHEVROLET, 123 S ELM ST, COMMERCE, GA 30529, (706) 335-3196) DIAGNOSED THAT THE JOINT CONTROL ARMS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GOODMARK CHEVROLET, 123 S ELM ST, COMMERCE, GA 30529, (706) 335-3196) DIAGNOSED THAT THE JOINT CONTROL ARMS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GOODMARK CHEVROLET, 123 S ELM ST, COMMERCE, GA 30529, (706) 335-3196) DIAGNOSED THAT THE JOINT CONTROL ARMS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11233172
Recall Date: Jul 18, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
2018 CHEVROLET RAX. CONSUMER WRITES IN REGARDS TO FRONT LOWER CONTROL ARMS. *LD *JS
Corrective Action:
2018 CHEVROLET RAX. CONSUMER WRITES IN REGARDS TO FRONT LOWER CONTROL ARMS. *LD *JS
Additional Notes:
2018 CHEVROLET RAX. CONSUMER WRITES IN REGARDS TO FRONT LOWER CONTROL ARMS. *LD *JS
Mfg Campaign: 11229254
Recall Date: Jul 8, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). WHILE DRIVING AND APPLYING PRESSURE TO THE BRAKE PEDAL, THE BRAKES MADE A GRINDING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO HESSERT CHEVROLET (6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). WHILE DRIVING AND APPLYING PRESSURE TO THE BRAKE PEDAL, THE BRAKES MADE A GRINDING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO HESSERT CHEVROLET (6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). WHILE DRIVING AND APPLYING PRESSURE TO THE BRAKE PEDAL, THE BRAKES MADE A GRINDING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO HESSERT CHEVROLET (6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Mfg Campaign: 11222232
Recall Date: Jun 24, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). WHILE DRIVING AND APPLYING PRESSURE TO THE BRAKE PEDAL, THE BRAKES MADE A GRINDING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO HESSERT CHEVROLET (6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). WHILE DRIVING AND APPLYING PRESSURE TO THE BRAKE PEDAL, THE BRAKES MADE A GRINDING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO HESSERT CHEVROLET (6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). WHILE DRIVING AND APPLYING PRESSURE TO THE BRAKE PEDAL, THE BRAKES MADE A GRINDING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO HESSERT CHEVROLET (6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Mfg Campaign: 11222232
Recall Date: Jun 24, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. WHILE DRIVING ON A VERY CONGESTED HIGHWAY, ON-STAR ADVISED THE CONTACT TO TRAVEL AN ALTERNATIVE ROUTE AND GO TO THE NEAREST DEALER. THE VEHICLE WAS TAKEN TO APPLE CHEVROLET (1200 LOUCKS RD, YORK, PA 17404) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOWER CONTROL ARM WELDING FAILURE. THE DEALER PROVIDED ALTERNATIVE TRANSPORTATION UNTIL A REMEDY WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 95258825086. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,500. THE VIN WAS UNAVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. WHILE DRIVING ON A VERY CONGESTED HIGHWAY, ON-STAR ADVISED THE CONTACT TO TRAVEL AN ALTERNATIVE ROUTE AND GO TO THE NEAREST DEALER. THE VEHICLE WAS TAKEN TO APPLE CHEVROLET (1200 LOUCKS RD, YORK, PA 17404) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOWER CONTROL ARM WELDING FAILURE. THE DEALER PROVIDED ALTERNATIVE TRANSPORTATION UNTIL A REMEDY WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 95258825086. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,500. THE VIN WAS UNAVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. WHILE DRIVING ON A VERY CONGESTED HIGHWAY, ON-STAR ADVISED THE CONTACT TO TRAVEL AN ALTERNATIVE ROUTE AND GO TO THE NEAREST DEALER. THE VEHICLE WAS TAKEN TO APPLE CHEVROLET (1200 LOUCKS RD, YORK, PA 17404) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOWER CONTROL ARM WELDING FAILURE. THE DEALER PROVIDED ALTERNATIVE TRANSPORTATION UNTIL A REMEDY WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 95258825086. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,500. THE VIN WAS UNAVAILABLE.
Mfg Campaign: 11209477
Recall Date: May 23, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT CALLED PREMIER CHEVROLET BUICK GMC AT 304-292-9446 (LOCATED AT 5392 UNIVERSITY TOWN CENTRE DR, MORGANTOWN, WV 26501) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER DID NOT PROVIDE A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT CALLED PREMIER CHEVROLET BUICK GMC AT 304-292-9446 (LOCATED AT 5392 UNIVERSITY TOWN CENTRE DR, MORGANTOWN, WV 26501) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER DID NOT PROVIDE A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT CALLED PREMIER CHEVROLET BUICK GMC AT 304-292-9446 (LOCATED AT 5392 UNIVERSITY TOWN CENTRE DR, MORGANTOWN, WV 26501) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER DID NOT PROVIDE A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11208688
Recall Date: May 20, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
THE CONTROL ARM WELD WAS IMPROPERLY WELDED ON BOTH SIDES OF THE CAR WHICH CAN LEAD TO FATIGUE CAUSING THE WHEEL THE RUB AND CAUSING AN ACCIDENT. AFTER BEING NOTIFIED BY ONSTAR OF THE POTENTIAL ISSUE I HAD MY VEHICLE INSPECTED. THE CAR FAILED INSPECTION. CHEVROLET IS CLAIMING THAT THERE IS NO RECALL AND THEREFORE NOT COVERED BY THE WARRANTY AND WANT ME TO CONTINUE TO DRIVE IT DESPITE THE DEALERSHIP STATING IT FAILED THE INSPECTION AND IS UNSAFE TO DRIVE.
Corrective Action:
THE CONTROL ARM WELD WAS IMPROPERLY WELDED ON BOTH SIDES OF THE CAR WHICH CAN LEAD TO FATIGUE CAUSING THE WHEEL THE RUB AND CAUSING AN ACCIDENT. AFTER BEING NOTIFIED BY ONSTAR OF THE POTENTIAL ISSUE I HAD MY VEHICLE INSPECTED. THE CAR FAILED INSPECTION. CHEVROLET IS CLAIMING THAT THERE IS NO RECALL AND THEREFORE NOT COVERED BY THE WARRANTY AND WANT ME TO CONTINUE TO DRIVE IT DESPITE THE DEALERSHIP STATING IT FAILED THE INSPECTION AND IS UNSAFE TO DRIVE.
Additional Notes:
THE CONTROL ARM WELD WAS IMPROPERLY WELDED ON BOTH SIDES OF THE CAR WHICH CAN LEAD TO FATIGUE CAUSING THE WHEEL THE RUB AND CAUSING AN ACCIDENT. AFTER BEING NOTIFIED BY ONSTAR OF THE POTENTIAL ISSUE I HAD MY VEHICLE INSPECTED. THE CAR FAILED INSPECTION. CHEVROLET IS CLAIMING THAT THERE IS NO RECALL AND THEREFORE NOT COVERED BY THE WARRANTY AND WANT ME TO CONTINUE TO DRIVE IT DESPITE THE DEALERSHIP STATING IT FAILED THE INSPECTION AND IS UNSAFE TO DRIVE.
Mfg Campaign: 11208339
Recall Date: May 17, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT STATED THAT THE ONSTAR SYSTEM INFORMED HER THAT THE VEHICLE HAD A RECALL. THE CONTACT SPOKE WITH MATTHEWS'HARFREAVES CHEVROLET (2000 TWELVE MILE ROAD, ROYAL OAK, MI, 48067, (248) 658-8649) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT NOTICED THAT THE STEERING WHEEL WAS PULLING TO THE RIGHT. THE APPROXIMATE FAILURE MILEAGE WAS 7,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT STATED THAT THE ONSTAR SYSTEM INFORMED HER THAT THE VEHICLE HAD A RECALL. THE CONTACT SPOKE WITH MATTHEWS'HARFREAVES CHEVROLET (2000 TWELVE MILE ROAD, ROYAL OAK, MI, 48067, (248) 658-8649) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT NOTICED THAT THE STEERING WHEEL WAS PULLING TO THE RIGHT. THE APPROXIMATE FAILURE MILEAGE WAS 7,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT STATED THAT THE ONSTAR SYSTEM INFORMED HER THAT THE VEHICLE HAD A RECALL. THE CONTACT SPOKE WITH MATTHEWS'HARFREAVES CHEVROLET (2000 TWELVE MILE ROAD, ROYAL OAK, MI, 48067, (248) 658-8649) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT NOTICED THAT THE STEERING WHEEL WAS PULLING TO THE RIGHT. THE APPROXIMATE FAILURE MILEAGE WAS 7,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11205049
Recall Date: May 1, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED A 2018 CHEVY TRAX ON FEBRUARY 16, 2019. IT HAS BEEN AT THE DEALERSHIP TWICE, CURRENTLY, TO FIX AN ISSUE OF HAVING NO HEAT. GETTING READY TO SEND IT BACK TO THE DEALERSHIP AGAIN TO TRY AND FIX THE ISSUE OF NO HEAT. VEHICLE WAS LEFT RUNNING IN THE DRIVE WAY TO HEAT UP AND DRIVEN MORE THAN 20 MILES WHILE WAITING FOR THE HEAT TO START.
Corrective Action:
PURCHASED A 2018 CHEVY TRAX ON FEBRUARY 16, 2019. IT HAS BEEN AT THE DEALERSHIP TWICE, CURRENTLY, TO FIX AN ISSUE OF HAVING NO HEAT. GETTING READY TO SEND IT BACK TO THE DEALERSHIP AGAIN TO TRY AND FIX THE ISSUE OF NO HEAT. VEHICLE WAS LEFT RUNNING IN THE DRIVE WAY TO HEAT UP AND DRIVEN MORE THAN 20 MILES WHILE WAITING FOR THE HEAT TO START.
Additional Notes:
PURCHASED A 2018 CHEVY TRAX ON FEBRUARY 16, 2019. IT HAS BEEN AT THE DEALERSHIP TWICE, CURRENTLY, TO FIX AN ISSUE OF HAVING NO HEAT. GETTING READY TO SEND IT BACK TO THE DEALERSHIP AGAIN TO TRY AND FIX THE ISSUE OF NO HEAT. VEHICLE WAS LEFT RUNNING IN THE DRIVE WAY TO HEAT UP AND DRIVEN MORE THAN 20 MILES WHILE WAITING FOR THE HEAT TO START.
Mfg Campaign: 11191788
Recall Date: Mar 27, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 CHEVROLET TRAX-LS AWD. CONSUMER WRITES IN REGARD TO MANY SAFETY DEFECTS (STALLING,BATTERY LOSING POWER ,POWER STEERING AND ALL WHEEL SYSTEM ISSUES) WITH VEHICLE. *AS *TR
Corrective Action:
2018 CHEVROLET TRAX-LS AWD. CONSUMER WRITES IN REGARD TO MANY SAFETY DEFECTS (STALLING,BATTERY LOSING POWER ,POWER STEERING AND ALL WHEEL SYSTEM ISSUES) WITH VEHICLE. *AS *TR
Additional Notes:
2018 CHEVROLET TRAX-LS AWD. CONSUMER WRITES IN REGARD TO MANY SAFETY DEFECTS (STALLING,BATTERY LOSING POWER ,POWER STEERING AND ALL WHEEL SYSTEM ISSUES) WITH VEHICLE. *AS *TR
Mfg Campaign: 11175490
Recall Date: Feb 25, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
2018 CHEVROLET TRAX. CONSUMER WRITES IN REGARDS TO ISSUES WITH PASSENGER AIRBAG SENSOR. *LD *JS
Corrective Action:
2018 CHEVROLET TRAX. CONSUMER WRITES IN REGARDS TO ISSUES WITH PASSENGER AIRBAG SENSOR. *LD *JS
Additional Notes:
2018 CHEVROLET TRAX. CONSUMER WRITES IN REGARDS TO ISSUES WITH PASSENGER AIRBAG SENSOR. *LD *JS
Mfg Campaign: 11128910
Recall Date: Sep 13, 2018
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