Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Trax vehicles. A joint in one or both of the front lower-control arms may have been improperly welded. An improperly welded joint may break, resulting in the partial separation of the lower-control arm from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A182202370
Recall Date: Apr 18, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Buick Encore, Chevrolet Spark, Traverse, and Trax vehicles. The Sensing Diagnostic Module (SDM) on these vehicle may not have been turned off of "manufacturing mode," preventing the air bags from deploying in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18365
Recall Date: Nov 1, 2018
Consumer Complaints
166 ComplaintsGeneral Motors, Llc
Defect Description:
SEATS
Potential Consequences:
I PURCHASED A NEW 2019 CHEVY TRAX AFTER TRADING IN MY 2016 TRAX. I HAD BEEN DRIVING IT FOR ABOUT TWO WEEKS WHEN MY RADIO, TURN SIGNAL, PHONE CALLS AND ONSTAR (NOT SURE ABOUT BACK UP CAMERA) WAS AFFECTED BY SOME GLITCH. THE SOUND WENT AWAY FROM MY TURN SIGNAL, ALL THE RADIO CHANNELS, NO SOUND BUT COULD RECEIVE PHONE CALLS AND TRIED TO CALL ONSTAR PER SALES REP TO DO A DIAGNOSIS BUT THE CALL COULD NOT BE HEARD. THE ONSTAR CALL COULD NOT BE DISCONNECTED. THE EVENTUAL FIX TO THIS WAS I TOOK IT TO THE DEALERSHIP AND THE SALES REP DID A FACTORY RESET IN THE SETTINGS. THIS BROUGHT IT BACK. I HAD A SIMILAR ISSUE IN MY 2016 TRAX THAT BLACKED OUT THE SCREEN COMPLETELY AND TOOK AWAY ANY SOUND FROM IT AND MY SIGNAL. IT EVENTUALLY CAME BACK AFTER A SHOP PLAYED AROUND WITH IT. SECOND ISSUE WHICH FELL UNDER A WARRANTY REPAIR WAS THAT I NOTICED NOT LONG AFTER BUYING THAT THERE WAS A HIGH PITCHED SQUEAL COMING FROM MY DRIVERS SEAT WHEN STOPPING AND HITTING BUMPS. I THOUGHT AT FIRST THE SPRINGS NEEDED BREAKING IN. IT ENDED UP BEING THE BOLT AT THE BACK RIGHT OF THE SEAT THAT ATTACHED IT TO THE FLOOR. COME TO FIND OUT IT WAS CROOKED AND COMPLETELY STRIPPED WHICH WAS CAUSING THE SEAT TO BOUNCE AROUND. IT WAS ALSO FOUND OUT DURING REPAIR THAT A SECOND BOLT WAS STARTING TO DO THE SAME THING. THIS WAS A BRAND NEW VEHICLE STRAIGHT FROM THE FACTORY. I WAS TOLD BY THE SERVICE DEPT THAT VEHICLES FROM THE FACTORY AREN'T STATE INSPECTED. THIS SEEMS TO BE AN UNSAFE METHOD.
Corrective Action:
I PURCHASED A NEW 2019 CHEVY TRAX AFTER TRADING IN MY 2016 TRAX. I HAD BEEN DRIVING IT FOR ABOUT TWO WEEKS WHEN MY RADIO, TURN SIGNAL, PHONE CALLS AND ONSTAR (NOT SURE ABOUT BACK UP CAMERA) WAS AFFECTED BY SOME GLITCH. THE SOUND WENT AWAY FROM MY TURN SIGNAL, ALL THE RADIO CHANNELS, NO SOUND BUT COULD RECEIVE PHONE CALLS AND TRIED TO CALL ONSTAR PER SALES REP TO DO A DIAGNOSIS BUT THE CALL COULD NOT BE HEARD. THE ONSTAR CALL COULD NOT BE DISCONNECTED. THE EVENTUAL FIX TO THIS WAS I TOOK IT TO THE DEALERSHIP AND THE SALES REP DID A FACTORY RESET IN THE SETTINGS. THIS BROUGHT IT BACK. I HAD A SIMILAR ISSUE IN MY 2016 TRAX THAT BLACKED OUT THE SCREEN COMPLETELY AND TOOK AWAY ANY SOUND FROM IT AND MY SIGNAL. IT EVENTUALLY CAME BACK AFTER A SHOP PLAYED AROUND WITH IT. SECOND ISSUE WHICH FELL UNDER A WARRANTY REPAIR WAS THAT I NOTICED NOT LONG AFTER BUYING THAT THERE WAS A HIGH PITCHED SQUEAL COMING FROM MY DRIVERS SEAT WHEN STOPPING AND HITTING BUMPS. I THOUGHT AT FIRST THE SPRINGS NEEDED BREAKING IN. IT ENDED UP BEING THE BOLT AT THE BACK RIGHT OF THE SEAT THAT ATTACHED IT TO THE FLOOR. COME TO FIND OUT IT WAS CROOKED AND COMPLETELY STRIPPED WHICH WAS CAUSING THE SEAT TO BOUNCE AROUND. IT WAS ALSO FOUND OUT DURING REPAIR THAT A SECOND BOLT WAS STARTING TO DO THE SAME THING. THIS WAS A BRAND NEW VEHICLE STRAIGHT FROM THE FACTORY. I WAS TOLD BY THE SERVICE DEPT THAT VEHICLES FROM THE FACTORY AREN'T STATE INSPECTED. THIS SEEMS TO BE AN UNSAFE METHOD.
Additional Notes:
I PURCHASED A NEW 2019 CHEVY TRAX AFTER TRADING IN MY 2016 TRAX. I HAD BEEN DRIVING IT FOR ABOUT TWO WEEKS WHEN MY RADIO, TURN SIGNAL, PHONE CALLS AND ONSTAR (NOT SURE ABOUT BACK UP CAMERA) WAS AFFECTED BY SOME GLITCH. THE SOUND WENT AWAY FROM MY TURN SIGNAL, ALL THE RADIO CHANNELS, NO SOUND BUT COULD RECEIVE PHONE CALLS AND TRIED TO CALL ONSTAR PER SALES REP TO DO A DIAGNOSIS BUT THE CALL COULD NOT BE HEARD. THE ONSTAR CALL COULD NOT BE DISCONNECTED. THE EVENTUAL FIX TO THIS WAS I TOOK IT TO THE DEALERSHIP AND THE SALES REP DID A FACTORY RESET IN THE SETTINGS. THIS BROUGHT IT BACK. I HAD A SIMILAR ISSUE IN MY 2016 TRAX THAT BLACKED OUT THE SCREEN COMPLETELY AND TOOK AWAY ANY SOUND FROM IT AND MY SIGNAL. IT EVENTUALLY CAME BACK AFTER A SHOP PLAYED AROUND WITH IT. SECOND ISSUE WHICH FELL UNDER A WARRANTY REPAIR WAS THAT I NOTICED NOT LONG AFTER BUYING THAT THERE WAS A HIGH PITCHED SQUEAL COMING FROM MY DRIVERS SEAT WHEN STOPPING AND HITTING BUMPS. I THOUGHT AT FIRST THE SPRINGS NEEDED BREAKING IN. IT ENDED UP BEING THE BOLT AT THE BACK RIGHT OF THE SEAT THAT ATTACHED IT TO THE FLOOR. COME TO FIND OUT IT WAS CROOKED AND COMPLETELY STRIPPED WHICH WAS CAUSING THE SEAT TO BOUNCE AROUND. IT WAS ALSO FOUND OUT DURING REPAIR THAT A SECOND BOLT WAS STARTING TO DO THE SAME THING. THIS WAS A BRAND NEW VEHICLE STRAIGHT FROM THE FACTORY. I WAS TOLD BY THE SERVICE DEPT THAT VEHICLES FROM THE FACTORY AREN'T STATE INSPECTED. THIS SEEMS TO BE AN UNSAFE METHOD.
Mfg Campaign: 11195658
Recall Date: Apr 11, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED A NEW 2019 CHEVY TRAX AFTER TRADING IN MY 2016 TRAX. I HAD BEEN DRIVING IT FOR ABOUT TWO WEEKS WHEN MY RADIO, TURN SIGNAL, PHONE CALLS AND ONSTAR (NOT SURE ABOUT BACK UP CAMERA) WAS AFFECTED BY SOME GLITCH. THE SOUND WENT AWAY FROM MY TURN SIGNAL, ALL THE RADIO CHANNELS, NO SOUND BUT COULD RECEIVE PHONE CALLS AND TRIED TO CALL ONSTAR PER SALES REP TO DO A DIAGNOSIS BUT THE CALL COULD NOT BE HEARD. THE ONSTAR CALL COULD NOT BE DISCONNECTED. THE EVENTUAL FIX TO THIS WAS I TOOK IT TO THE DEALERSHIP AND THE SALES REP DID A FACTORY RESET IN THE SETTINGS. THIS BROUGHT IT BACK. I HAD A SIMILAR ISSUE IN MY 2016 TRAX THAT BLACKED OUT THE SCREEN COMPLETELY AND TOOK AWAY ANY SOUND FROM IT AND MY SIGNAL. IT EVENTUALLY CAME BACK AFTER A SHOP PLAYED AROUND WITH IT. SECOND ISSUE WHICH FELL UNDER A WARRANTY REPAIR WAS THAT I NOTICED NOT LONG AFTER BUYING THAT THERE WAS A HIGH PITCHED SQUEAL COMING FROM MY DRIVERS SEAT WHEN STOPPING AND HITTING BUMPS. I THOUGHT AT FIRST THE SPRINGS NEEDED BREAKING IN. IT ENDED UP BEING THE BOLT AT THE BACK RIGHT OF THE SEAT THAT ATTACHED IT TO THE FLOOR. COME TO FIND OUT IT WAS CROOKED AND COMPLETELY STRIPPED WHICH WAS CAUSING THE SEAT TO BOUNCE AROUND. IT WAS ALSO FOUND OUT DURING REPAIR THAT A SECOND BOLT WAS STARTING TO DO THE SAME THING. THIS WAS A BRAND NEW VEHICLE STRAIGHT FROM THE FACTORY. I WAS TOLD BY THE SERVICE DEPT THAT VEHICLES FROM THE FACTORY AREN'T STATE INSPECTED. THIS SEEMS TO BE AN UNSAFE METHOD.
Corrective Action:
I PURCHASED A NEW 2019 CHEVY TRAX AFTER TRADING IN MY 2016 TRAX. I HAD BEEN DRIVING IT FOR ABOUT TWO WEEKS WHEN MY RADIO, TURN SIGNAL, PHONE CALLS AND ONSTAR (NOT SURE ABOUT BACK UP CAMERA) WAS AFFECTED BY SOME GLITCH. THE SOUND WENT AWAY FROM MY TURN SIGNAL, ALL THE RADIO CHANNELS, NO SOUND BUT COULD RECEIVE PHONE CALLS AND TRIED TO CALL ONSTAR PER SALES REP TO DO A DIAGNOSIS BUT THE CALL COULD NOT BE HEARD. THE ONSTAR CALL COULD NOT BE DISCONNECTED. THE EVENTUAL FIX TO THIS WAS I TOOK IT TO THE DEALERSHIP AND THE SALES REP DID A FACTORY RESET IN THE SETTINGS. THIS BROUGHT IT BACK. I HAD A SIMILAR ISSUE IN MY 2016 TRAX THAT BLACKED OUT THE SCREEN COMPLETELY AND TOOK AWAY ANY SOUND FROM IT AND MY SIGNAL. IT EVENTUALLY CAME BACK AFTER A SHOP PLAYED AROUND WITH IT. SECOND ISSUE WHICH FELL UNDER A WARRANTY REPAIR WAS THAT I NOTICED NOT LONG AFTER BUYING THAT THERE WAS A HIGH PITCHED SQUEAL COMING FROM MY DRIVERS SEAT WHEN STOPPING AND HITTING BUMPS. I THOUGHT AT FIRST THE SPRINGS NEEDED BREAKING IN. IT ENDED UP BEING THE BOLT AT THE BACK RIGHT OF THE SEAT THAT ATTACHED IT TO THE FLOOR. COME TO FIND OUT IT WAS CROOKED AND COMPLETELY STRIPPED WHICH WAS CAUSING THE SEAT TO BOUNCE AROUND. IT WAS ALSO FOUND OUT DURING REPAIR THAT A SECOND BOLT WAS STARTING TO DO THE SAME THING. THIS WAS A BRAND NEW VEHICLE STRAIGHT FROM THE FACTORY. I WAS TOLD BY THE SERVICE DEPT THAT VEHICLES FROM THE FACTORY AREN'T STATE INSPECTED. THIS SEEMS TO BE AN UNSAFE METHOD.
Additional Notes:
I PURCHASED A NEW 2019 CHEVY TRAX AFTER TRADING IN MY 2016 TRAX. I HAD BEEN DRIVING IT FOR ABOUT TWO WEEKS WHEN MY RADIO, TURN SIGNAL, PHONE CALLS AND ONSTAR (NOT SURE ABOUT BACK UP CAMERA) WAS AFFECTED BY SOME GLITCH. THE SOUND WENT AWAY FROM MY TURN SIGNAL, ALL THE RADIO CHANNELS, NO SOUND BUT COULD RECEIVE PHONE CALLS AND TRIED TO CALL ONSTAR PER SALES REP TO DO A DIAGNOSIS BUT THE CALL COULD NOT BE HEARD. THE ONSTAR CALL COULD NOT BE DISCONNECTED. THE EVENTUAL FIX TO THIS WAS I TOOK IT TO THE DEALERSHIP AND THE SALES REP DID A FACTORY RESET IN THE SETTINGS. THIS BROUGHT IT BACK. I HAD A SIMILAR ISSUE IN MY 2016 TRAX THAT BLACKED OUT THE SCREEN COMPLETELY AND TOOK AWAY ANY SOUND FROM IT AND MY SIGNAL. IT EVENTUALLY CAME BACK AFTER A SHOP PLAYED AROUND WITH IT. SECOND ISSUE WHICH FELL UNDER A WARRANTY REPAIR WAS THAT I NOTICED NOT LONG AFTER BUYING THAT THERE WAS A HIGH PITCHED SQUEAL COMING FROM MY DRIVERS SEAT WHEN STOPPING AND HITTING BUMPS. I THOUGHT AT FIRST THE SPRINGS NEEDED BREAKING IN. IT ENDED UP BEING THE BOLT AT THE BACK RIGHT OF THE SEAT THAT ATTACHED IT TO THE FLOOR. COME TO FIND OUT IT WAS CROOKED AND COMPLETELY STRIPPED WHICH WAS CAUSING THE SEAT TO BOUNCE AROUND. IT WAS ALSO FOUND OUT DURING REPAIR THAT A SECOND BOLT WAS STARTING TO DO THE SAME THING. THIS WAS A BRAND NEW VEHICLE STRAIGHT FROM THE FACTORY. I WAS TOLD BY THE SERVICE DEPT THAT VEHICLES FROM THE FACTORY AREN'T STATE INSPECTED. THIS SEEMS TO BE AN UNSAFE METHOD.
Mfg Campaign: 11195658
Recall Date: Apr 11, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A THICK FILM APPEARS ON THE WINDSHIELD THROUGHOUT THE CAR AS IF SOMEONE WAS SMOKING CIGARETTES OR SOME TYPE OF SUBSTANCE. THIS FILM SHOWS UP ON THE CAR WINDOWS EVERY 3 DAYS IF YOU DON'T WASH THE WINDOWS IT GETS THICKER. WE HAVE TAKEN THE VEHICLE BACK SEVERAL TIMES AND THEY CAN'T SEEM TO FIND THE CAUSE. ALSO IF YOU DRIVE FOR MORE THAN AN HOUR YOUR EYES WILL START TO BURN AND IT WILL MAKE YOU FEEL SLEEPY. THIS IS NOT SAFE. THE DEALER JUST KEEP WASHING THE WINDOWS. SOMETHING NEEDS TO BE DONE.
Corrective Action:
A THICK FILM APPEARS ON THE WINDSHIELD THROUGHOUT THE CAR AS IF SOMEONE WAS SMOKING CIGARETTES OR SOME TYPE OF SUBSTANCE. THIS FILM SHOWS UP ON THE CAR WINDOWS EVERY 3 DAYS IF YOU DON'T WASH THE WINDOWS IT GETS THICKER. WE HAVE TAKEN THE VEHICLE BACK SEVERAL TIMES AND THEY CAN'T SEEM TO FIND THE CAUSE. ALSO IF YOU DRIVE FOR MORE THAN AN HOUR YOUR EYES WILL START TO BURN AND IT WILL MAKE YOU FEEL SLEEPY. THIS IS NOT SAFE. THE DEALER JUST KEEP WASHING THE WINDOWS. SOMETHING NEEDS TO BE DONE.
Additional Notes:
A THICK FILM APPEARS ON THE WINDSHIELD THROUGHOUT THE CAR AS IF SOMEONE WAS SMOKING CIGARETTES OR SOME TYPE OF SUBSTANCE. THIS FILM SHOWS UP ON THE CAR WINDOWS EVERY 3 DAYS IF YOU DON'T WASH THE WINDOWS IT GETS THICKER. WE HAVE TAKEN THE VEHICLE BACK SEVERAL TIMES AND THEY CAN'T SEEM TO FIND THE CAUSE. ALSO IF YOU DRIVE FOR MORE THAN AN HOUR YOUR EYES WILL START TO BURN AND IT WILL MAKE YOU FEEL SLEEPY. THIS IS NOT SAFE. THE DEALER JUST KEEP WASHING THE WINDOWS. SOMETHING NEEDS TO BE DONE.
Mfg Campaign: 11181604
Recall Date: Feb 21, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A THICK FILM APPEARS ON THE WINDSHIELD THROUGHOUT THE CAR AS IF SOMEONE WAS SMOKING CIGARETTES OR SOME TYPE OF SUBSTANCE. THIS FILM SHOWS UP ON THE CAR WINDOWS EVERY 3 DAYS IF YOU DON'T WASH THE WINDOWS IT GETS THICKER. WE HAVE TAKEN THE VEHICLE BACK SEVERAL TIMES AND THEY CAN'T SEEM TO FIND THE CAUSE. ALSO IF YOU DRIVE FOR MORE THAN AN HOUR YOUR EYES WILL START TO BURN AND IT WILL MAKE YOU FEEL SLEEPY. THIS IS NOT SAFE. THE DEALER JUST KEEP WASHING THE WINDOWS. SOMETHING NEEDS TO BE DONE.
Corrective Action:
A THICK FILM APPEARS ON THE WINDSHIELD THROUGHOUT THE CAR AS IF SOMEONE WAS SMOKING CIGARETTES OR SOME TYPE OF SUBSTANCE. THIS FILM SHOWS UP ON THE CAR WINDOWS EVERY 3 DAYS IF YOU DON'T WASH THE WINDOWS IT GETS THICKER. WE HAVE TAKEN THE VEHICLE BACK SEVERAL TIMES AND THEY CAN'T SEEM TO FIND THE CAUSE. ALSO IF YOU DRIVE FOR MORE THAN AN HOUR YOUR EYES WILL START TO BURN AND IT WILL MAKE YOU FEEL SLEEPY. THIS IS NOT SAFE. THE DEALER JUST KEEP WASHING THE WINDOWS. SOMETHING NEEDS TO BE DONE.
Additional Notes:
A THICK FILM APPEARS ON THE WINDSHIELD THROUGHOUT THE CAR AS IF SOMEONE WAS SMOKING CIGARETTES OR SOME TYPE OF SUBSTANCE. THIS FILM SHOWS UP ON THE CAR WINDOWS EVERY 3 DAYS IF YOU DON'T WASH THE WINDOWS IT GETS THICKER. WE HAVE TAKEN THE VEHICLE BACK SEVERAL TIMES AND THEY CAN'T SEEM TO FIND THE CAUSE. ALSO IF YOU DRIVE FOR MORE THAN AN HOUR YOUR EYES WILL START TO BURN AND IT WILL MAKE YOU FEEL SLEEPY. THIS IS NOT SAFE. THE DEALER JUST KEEP WASHING THE WINDOWS. SOMETHING NEEDS TO BE DONE.
Mfg Campaign: 11181604
Recall Date: Feb 21, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
BOUGHT CAR 4 DAYS AGO. STEERING PULLED TO LEFT. WAS ASSURED IT JUST NEEDED ALIGNMENT. NEXT DAY, DEALERSHIP DID A BOTCHED ALIGNMENT (GOT SECOND OPTION AND RE-DO AT BELLE TIRE, PROVING MY SUSPICIONS). ISSUE STILL HAPPENING. CAR PULLS TO THE RIGHT' AND I FEEL LIKE I AM IN A DEATHTRAP. IT FEELS VERY UNSAFE TO DRIVE BECAUSE NO MATTER WHAT I DO IT CONTINUALLY WANTS TO PULL TO THE RIGHT. STEERING WHEEL STIFF TURNING LEFT AND LOOSE ON RIGHT. MUST KEEP STEERING WHEEL STRAIGHT EVEN WHEN ON CURVED ROADS THAT TURN LEFTWARD. I AM AFRAID THAT THIS CAR WAS A DEALER LOANER AND SOMEBODY GOT INTO AN ACCIDENT. THE MECHANICS AT BELLE TIRE SAID THEY THINK IT IS A RACK AND PINION PROBLEM. I DO NOT FEEL SAFE DRIVING MY CHILDREN IN THIS CAR BECAUSE I AM CERTAIN THAT I AM GOING TO CRASH INTO A TELEPHONE POLE IF I TAKE MY HANDS OFF THE STEERING WELL EVEN FOR A SECOND. IT'S AWFUL.
Corrective Action:
BOUGHT CAR 4 DAYS AGO. STEERING PULLED TO LEFT. WAS ASSURED IT JUST NEEDED ALIGNMENT. NEXT DAY, DEALERSHIP DID A BOTCHED ALIGNMENT (GOT SECOND OPTION AND RE-DO AT BELLE TIRE, PROVING MY SUSPICIONS). ISSUE STILL HAPPENING. CAR PULLS TO THE RIGHT' AND I FEEL LIKE I AM IN A DEATHTRAP. IT FEELS VERY UNSAFE TO DRIVE BECAUSE NO MATTER WHAT I DO IT CONTINUALLY WANTS TO PULL TO THE RIGHT. STEERING WHEEL STIFF TURNING LEFT AND LOOSE ON RIGHT. MUST KEEP STEERING WHEEL STRAIGHT EVEN WHEN ON CURVED ROADS THAT TURN LEFTWARD. I AM AFRAID THAT THIS CAR WAS A DEALER LOANER AND SOMEBODY GOT INTO AN ACCIDENT. THE MECHANICS AT BELLE TIRE SAID THEY THINK IT IS A RACK AND PINION PROBLEM. I DO NOT FEEL SAFE DRIVING MY CHILDREN IN THIS CAR BECAUSE I AM CERTAIN THAT I AM GOING TO CRASH INTO A TELEPHONE POLE IF I TAKE MY HANDS OFF THE STEERING WELL EVEN FOR A SECOND. IT'S AWFUL.
Additional Notes:
BOUGHT CAR 4 DAYS AGO. STEERING PULLED TO LEFT. WAS ASSURED IT JUST NEEDED ALIGNMENT. NEXT DAY, DEALERSHIP DID A BOTCHED ALIGNMENT (GOT SECOND OPTION AND RE-DO AT BELLE TIRE, PROVING MY SUSPICIONS). ISSUE STILL HAPPENING. CAR PULLS TO THE RIGHT' AND I FEEL LIKE I AM IN A DEATHTRAP. IT FEELS VERY UNSAFE TO DRIVE BECAUSE NO MATTER WHAT I DO IT CONTINUALLY WANTS TO PULL TO THE RIGHT. STEERING WHEEL STIFF TURNING LEFT AND LOOSE ON RIGHT. MUST KEEP STEERING WHEEL STRAIGHT EVEN WHEN ON CURVED ROADS THAT TURN LEFTWARD. I AM AFRAID THAT THIS CAR WAS A DEALER LOANER AND SOMEBODY GOT INTO AN ACCIDENT. THE MECHANICS AT BELLE TIRE SAID THEY THINK IT IS A RACK AND PINION PROBLEM. I DO NOT FEEL SAFE DRIVING MY CHILDREN IN THIS CAR BECAUSE I AM CERTAIN THAT I AM GOING TO CRASH INTO A TELEPHONE POLE IF I TAKE MY HANDS OFF THE STEERING WELL EVEN FOR A SECOND. IT'S AWFUL.
Mfg Campaign: 11171048
Recall Date: Jan 20, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAD A BAD EXPERIENCE WITH THE BRAKES ON THIS VEHICLE. I HAD THIS CAR TO NOT STOP ON ME ON TWO OCCASIONS . ONCE IN A PARKING SPOT, AND ONCE WHEN I APPROACHED A BUSY INTERSECTION ON A COLLEGE CAMPUS. THE CAR WOULD NOT STOP. IT MADE A GRIND G NOISE, SKIED AND JUST WOULD NOT STOP. I HAD TO THROW THE CAR OUT OF DRIVE TO GET IT TO STOP. THE DEALERSHIP PLILIPS CHEVROLET IS SAYING THE DIAGNOSTIC TESTS DID NOT DETECT A PROBLEM. S I JUST IMAGINED THE TERRIFYING ORDEALS THAT I ENCOUNTERED. I NOW HAVE TO GO BACK AND GET THIS CAR AND DRIVE IT BRILL IT HAPPENS AGAIN. THE WEATHER IS ABOUT TO GET BAD SO WHAT IF IT HAPPENS AND PUTTING THE CAR IN DRIVE DOES NOT STOP IT. I'M TOTALLY SCARED TO DRIVE THIS VEHICLE.
Corrective Action:
I HAD A BAD EXPERIENCE WITH THE BRAKES ON THIS VEHICLE. I HAD THIS CAR TO NOT STOP ON ME ON TWO OCCASIONS . ONCE IN A PARKING SPOT, AND ONCE WHEN I APPROACHED A BUSY INTERSECTION ON A COLLEGE CAMPUS. THE CAR WOULD NOT STOP. IT MADE A GRIND G NOISE, SKIED AND JUST WOULD NOT STOP. I HAD TO THROW THE CAR OUT OF DRIVE TO GET IT TO STOP. THE DEALERSHIP PLILIPS CHEVROLET IS SAYING THE DIAGNOSTIC TESTS DID NOT DETECT A PROBLEM. S I JUST IMAGINED THE TERRIFYING ORDEALS THAT I ENCOUNTERED. I NOW HAVE TO GO BACK AND GET THIS CAR AND DRIVE IT BRILL IT HAPPENS AGAIN. THE WEATHER IS ABOUT TO GET BAD SO WHAT IF IT HAPPENS AND PUTTING THE CAR IN DRIVE DOES NOT STOP IT. I'M TOTALLY SCARED TO DRIVE THIS VEHICLE.
Additional Notes:
I HAD A BAD EXPERIENCE WITH THE BRAKES ON THIS VEHICLE. I HAD THIS CAR TO NOT STOP ON ME ON TWO OCCASIONS . ONCE IN A PARKING SPOT, AND ONCE WHEN I APPROACHED A BUSY INTERSECTION ON A COLLEGE CAMPUS. THE CAR WOULD NOT STOP. IT MADE A GRIND G NOISE, SKIED AND JUST WOULD NOT STOP. I HAD TO THROW THE CAR OUT OF DRIVE TO GET IT TO STOP. THE DEALERSHIP PLILIPS CHEVROLET IS SAYING THE DIAGNOSTIC TESTS DID NOT DETECT A PROBLEM. S I JUST IMAGINED THE TERRIFYING ORDEALS THAT I ENCOUNTERED. I NOW HAVE TO GO BACK AND GET THIS CAR AND DRIVE IT BRILL IT HAPPENS AGAIN. THE WEATHER IS ABOUT TO GET BAD SO WHAT IF IT HAPPENS AND PUTTING THE CAR IN DRIVE DOES NOT STOP IT. I'M TOTALLY SCARED TO DRIVE THIS VEHICLE.
Mfg Campaign: 11153315
Recall Date: Nov 23, 2018
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