Complaints & Recalls
Consumer Complaints
98 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The driver information center in the cluster intermittently goes completely black or glitches while driving. It will go into all white dots, completely black out, or be garbled. You lose the ability to monitor your speed digitally and it causes issues with safety because it will change in and out at random times and you are forced to change your attention to the needle instead of focusing on the road. No warning lamps or trouble codes present. I have not contacted the manufacturer but have had a mechanic inspect it and he cannot find a cause but thinks possibly is an electric short or fault module. This began happening in June 2024 and is now getting worse and very unreliable.
Corrective Action:
The driver information center in the cluster intermittently goes completely black or glitches while driving. It will go into all white dots, completely black out, or be garbled. You lose the ability to monitor your speed digitally and it causes issues with safety because it will change in and out at random times and you are forced to change your attention to the needle instead of focusing on the road. No warning lamps or trouble codes present. I have not contacted the manufacturer but have had a mechanic inspect it and he cannot find a cause but thinks possibly is an electric short or fault module. This began happening in June 2024 and is now getting worse and very unreliable.
Additional Notes:
The driver information center in the cluster intermittently goes completely black or glitches while driving. It will go into all white dots, completely black out, or be garbled. You lose the ability to monitor your speed digitally and it causes issues with safety because it will change in and out at random times and you are forced to change your attention to the needle instead of focusing on the road. No warning lamps or trouble codes present. I have not contacted the manufacturer but have had a mechanic inspect it and he cannot find a cause but thinks possibly is an electric short or fault module. This began happening in June 2024 and is now getting worse and very unreliable.
Mfg Campaign: 11617799
Recall Date: Oct 3, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The driver information center in the cluster intermittently goes completely black or glitches while driving. It will go into all white dots, completely black out, or be garbled. You lose the ability to monitor your speed digitally and it causes issues with safety because it will change in and out at random times and you are forced to change your attention to the needle instead of focusing on the road. No warning lamps or trouble codes present. I have not contacted the manufacturer but have had a mechanic inspect it and he cannot find a cause but thinks possibly is an electric short or fault module. This began happening in June 2024 and is now getting worse and very unreliable.
Corrective Action:
The driver information center in the cluster intermittently goes completely black or glitches while driving. It will go into all white dots, completely black out, or be garbled. You lose the ability to monitor your speed digitally and it causes issues with safety because it will change in and out at random times and you are forced to change your attention to the needle instead of focusing on the road. No warning lamps or trouble codes present. I have not contacted the manufacturer but have had a mechanic inspect it and he cannot find a cause but thinks possibly is an electric short or fault module. This began happening in June 2024 and is now getting worse and very unreliable.
Additional Notes:
The driver information center in the cluster intermittently goes completely black or glitches while driving. It will go into all white dots, completely black out, or be garbled. You lose the ability to monitor your speed digitally and it causes issues with safety because it will change in and out at random times and you are forced to change your attention to the needle instead of focusing on the road. No warning lamps or trouble codes present. I have not contacted the manufacturer but have had a mechanic inspect it and he cannot find a cause but thinks possibly is an electric short or fault module. This began happening in June 2024 and is now getting worse and very unreliable.
Mfg Campaign: 11617799
Recall Date: Oct 3, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I am not sure of what actual component(s) failed, but I do know that a brake line that had braided steel broke and spewed brake fluid failed- this line comes off the master cylinder to ABS module. Mechanic attempted replacement and there is still no pressure in the brake line. Mechanic believes it is the brake booster now that caused the line failure to occur. The vehicle and components are available for inspection. What happened was that when I was driving on a city road at 35 MPH, a vehicle in front of me was driving reckless and when I changed lanes I approached a traffic signal that changed to yellow and when I went to slow i felt a pop in the brake pedal and the pedal went all the way to the floor and i was unable to stop when the light changed to red and rolled through the intersection. I was able to finally stop approximately 300 feet after applying the brakes. There were no warning indicators or lamps that illuminated prior to this occurring and as a result of the brake failure a collision was narrowly avoided.
Corrective Action:
I am not sure of what actual component(s) failed, but I do know that a brake line that had braided steel broke and spewed brake fluid failed- this line comes off the master cylinder to ABS module. Mechanic attempted replacement and there is still no pressure in the brake line. Mechanic believes it is the brake booster now that caused the line failure to occur. The vehicle and components are available for inspection. What happened was that when I was driving on a city road at 35 MPH, a vehicle in front of me was driving reckless and when I changed lanes I approached a traffic signal that changed to yellow and when I went to slow i felt a pop in the brake pedal and the pedal went all the way to the floor and i was unable to stop when the light changed to red and rolled through the intersection. I was able to finally stop approximately 300 feet after applying the brakes. There were no warning indicators or lamps that illuminated prior to this occurring and as a result of the brake failure a collision was narrowly avoided.
Additional Notes:
I am not sure of what actual component(s) failed, but I do know that a brake line that had braided steel broke and spewed brake fluid failed- this line comes off the master cylinder to ABS module. Mechanic attempted replacement and there is still no pressure in the brake line. Mechanic believes it is the brake booster now that caused the line failure to occur. The vehicle and components are available for inspection. What happened was that when I was driving on a city road at 35 MPH, a vehicle in front of me was driving reckless and when I changed lanes I approached a traffic signal that changed to yellow and when I went to slow i felt a pop in the brake pedal and the pedal went all the way to the floor and i was unable to stop when the light changed to red and rolled through the intersection. I was able to finally stop approximately 300 feet after applying the brakes. There were no warning indicators or lamps that illuminated prior to this occurring and as a result of the brake failure a collision was narrowly avoided.
Mfg Campaign: 11617166
Recall Date: Sep 30, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
Corrective Action:
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
Additional Notes:
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
Mfg Campaign: 11616885
Recall Date: Sep 27, 2024
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
Corrective Action:
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
Additional Notes:
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
Mfg Campaign: 11616885
Recall Date: Sep 27, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
Corrective Action:
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
Additional Notes:
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
Mfg Campaign: 11616885
Recall Date: Sep 27, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes have been known to fail. I have to press brake serval times to gain brake control
Corrective Action:
Brakes have been known to fail. I have to press brake serval times to gain brake control
Additional Notes:
Brakes have been known to fail. I have to press brake serval times to gain brake control
Mfg Campaign: 11616551
Recall Date: Sep 26, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The driver information center in the cluster intermittently goes completely black or glitches while driving. This is a safety concern because it is distracting while driving and removes important trip and vehicle information. I paid $222.79 for the dealership to inspect and they were not able to recreate the issue. They stated that the entire cluster would need to be replaced. I called GM to report the problem, but received no further options. After some research I found many posts online from others having the same issue with their 2020 Chevy Trax. I also saw that the 2024 Chevy Trax was recalled for the same issue stating it is a safety concern. My car is available for inspection upon request.
Corrective Action:
The driver information center in the cluster intermittently goes completely black or glitches while driving. This is a safety concern because it is distracting while driving and removes important trip and vehicle information. I paid $222.79 for the dealership to inspect and they were not able to recreate the issue. They stated that the entire cluster would need to be replaced. I called GM to report the problem, but received no further options. After some research I found many posts online from others having the same issue with their 2020 Chevy Trax. I also saw that the 2024 Chevy Trax was recalled for the same issue stating it is a safety concern. My car is available for inspection upon request.
Additional Notes:
The driver information center in the cluster intermittently goes completely black or glitches while driving. This is a safety concern because it is distracting while driving and removes important trip and vehicle information. I paid $222.79 for the dealership to inspect and they were not able to recreate the issue. They stated that the entire cluster would need to be replaced. I called GM to report the problem, but received no further options. After some research I found many posts online from others having the same issue with their 2020 Chevy Trax. I also saw that the 2024 Chevy Trax was recalled for the same issue stating it is a safety concern. My car is available for inspection upon request.
Mfg Campaign: 11613880
Recall Date: Sep 10, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2020 Chevrolet Trax. The contact stated that the instrument panel would suddenly blackout for approximately 15 - 25 minutes before returning to normal operation. The failure occurred intermittently while driving or the vehicle was idling. The dealer was contacted but the vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 88,000.
Corrective Action:
The contact owns a 2020 Chevrolet Trax. The contact stated that the instrument panel would suddenly blackout for approximately 15 - 25 minutes before returning to normal operation. The failure occurred intermittently while driving or the vehicle was idling. The dealer was contacted but the vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 88,000.
Additional Notes:
The contact owns a 2020 Chevrolet Trax. The contact stated that the instrument panel would suddenly blackout for approximately 15 - 25 minutes before returning to normal operation. The failure occurred intermittently while driving or the vehicle was idling. The dealer was contacted but the vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 88,000.
Mfg Campaign: 11611512
Recall Date: Aug 29, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle hesitates upon accelerating. Have had it at dealership/ mechanics 4 times for the same problem without a solution. Has created numerous unsafe situations when it does not accelerate as expected when pulling out in traffic.
Corrective Action:
Vehicle hesitates upon accelerating. Have had it at dealership/ mechanics 4 times for the same problem without a solution. Has created numerous unsafe situations when it does not accelerate as expected when pulling out in traffic.
Additional Notes:
Vehicle hesitates upon accelerating. Have had it at dealership/ mechanics 4 times for the same problem without a solution. Has created numerous unsafe situations when it does not accelerate as expected when pulling out in traffic.
Mfg Campaign: 11608366
Recall Date: Aug 13, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle hesitates upon accelerating. Have had it at dealership/ mechanics 4 times for the same problem without a solution. Has created numerous unsafe situations when it does not accelerate as expected when pulling out in traffic.
Corrective Action:
Vehicle hesitates upon accelerating. Have had it at dealership/ mechanics 4 times for the same problem without a solution. Has created numerous unsafe situations when it does not accelerate as expected when pulling out in traffic.
Additional Notes:
Vehicle hesitates upon accelerating. Have had it at dealership/ mechanics 4 times for the same problem without a solution. Has created numerous unsafe situations when it does not accelerate as expected when pulling out in traffic.
Mfg Campaign: 11608366
Recall Date: Aug 13, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle hesitates upon accelerating. Have had it at dealership/ mechanics 4 times for the same problem without a solution. Has created numerous unsafe situations when it does not accelerate as expected when pulling out in traffic.
Corrective Action:
Vehicle hesitates upon accelerating. Have had it at dealership/ mechanics 4 times for the same problem without a solution. Has created numerous unsafe situations when it does not accelerate as expected when pulling out in traffic.
Additional Notes:
Vehicle hesitates upon accelerating. Have had it at dealership/ mechanics 4 times for the same problem without a solution. Has created numerous unsafe situations when it does not accelerate as expected when pulling out in traffic.
Mfg Campaign: 11608366
Recall Date: Aug 13, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle lost all its antifreeze. It was the day before filled to the proper level in the overflow container. The IDLE ENGINE ALERT CAME ON. When I opened the hood, no antifreeze coolant in my square overflow bottle. My vehicle has 58, 000 miles approximately on it. I purchased at Autolenders in Turnersville, NJ at approximately 32,000 miles on it. When purchased Autolenders replaced the air conditioning unit & they replaced a radiator because I smelled antifreeze. My concern is related to the 2015-2019 recall by the NHTSA. Repair of my vehicle may be over $3,000 estimated. I need your assistance.
Corrective Action:
My vehicle lost all its antifreeze. It was the day before filled to the proper level in the overflow container. The IDLE ENGINE ALERT CAME ON. When I opened the hood, no antifreeze coolant in my square overflow bottle. My vehicle has 58, 000 miles approximately on it. I purchased at Autolenders in Turnersville, NJ at approximately 32,000 miles on it. When purchased Autolenders replaced the air conditioning unit & they replaced a radiator because I smelled antifreeze. My concern is related to the 2015-2019 recall by the NHTSA. Repair of my vehicle may be over $3,000 estimated. I need your assistance.
Additional Notes:
My vehicle lost all its antifreeze. It was the day before filled to the proper level in the overflow container. The IDLE ENGINE ALERT CAME ON. When I opened the hood, no antifreeze coolant in my square overflow bottle. My vehicle has 58, 000 miles approximately on it. I purchased at Autolenders in Turnersville, NJ at approximately 32,000 miles on it. When purchased Autolenders replaced the air conditioning unit & they replaced a radiator because I smelled antifreeze. My concern is related to the 2015-2019 recall by the NHTSA. Repair of my vehicle may be over $3,000 estimated. I need your assistance.
Mfg Campaign: 11603687
Recall Date: Jul 22, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2020 Chevrolet TRAX. The contact stated while driving at an undisclosed speed, the contact stated that smoke entered the interior of the vehicle. The contact stated that the smoke came into the interior through the vents. The contact stopped the vehicle. The contact stated that the vehicle lost motive power and the check engine warning light illuminated. The contact stated that immediately after exiting the vehicle, the vehicle was in flames. The Fire Department arrived and extinguished the fire. The vehicle was towed to a tow yard. The vehicle was condemned total loss. The contact did not sustain any injuries. A Police report was filed. The manufacturer was made aware of the failure and an inspection was completed. The contact was informed that the failure was not a manufacturer defect. The failure mileage was approximately 38,000.
Corrective Action:
The contact owned a 2020 Chevrolet TRAX. The contact stated while driving at an undisclosed speed, the contact stated that smoke entered the interior of the vehicle. The contact stated that the smoke came into the interior through the vents. The contact stopped the vehicle. The contact stated that the vehicle lost motive power and the check engine warning light illuminated. The contact stated that immediately after exiting the vehicle, the vehicle was in flames. The Fire Department arrived and extinguished the fire. The vehicle was towed to a tow yard. The vehicle was condemned total loss. The contact did not sustain any injuries. A Police report was filed. The manufacturer was made aware of the failure and an inspection was completed. The contact was informed that the failure was not a manufacturer defect. The failure mileage was approximately 38,000.
Additional Notes:
The contact owned a 2020 Chevrolet TRAX. The contact stated while driving at an undisclosed speed, the contact stated that smoke entered the interior of the vehicle. The contact stated that the smoke came into the interior through the vents. The contact stopped the vehicle. The contact stated that the vehicle lost motive power and the check engine warning light illuminated. The contact stated that immediately after exiting the vehicle, the vehicle was in flames. The Fire Department arrived and extinguished the fire. The vehicle was towed to a tow yard. The vehicle was condemned total loss. The contact did not sustain any injuries. A Police report was filed. The manufacturer was made aware of the failure and an inspection was completed. The contact was informed that the failure was not a manufacturer defect. The failure mileage was approximately 38,000.
Mfg Campaign: 11602957
Recall Date: Jul 17, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
1 problem happen several times last year 2024 my radiator fan stay on for long time after the car was turn off it should shutoff after 15 min but it stay on when I try to start my car the battery is dead, So I took to Carroll Chevrolet and they look at the car couldn't find any problem no light can on the dash board, No indicator light can on, So they told me there was nothing wrong, When the battery is dead no indicator light come on the dash to indicate that there is a problem, This happen at least 7 times last year during the Summer Months, So what I have to do is disconnect the battery and when I ready too get back in my car I have to re hook up the battery so I can start my car. I shouldn't have to do this. No invoice
Corrective Action:
1 problem happen several times last year 2024 my radiator fan stay on for long time after the car was turn off it should shutoff after 15 min but it stay on when I try to start my car the battery is dead, So I took to Carroll Chevrolet and they look at the car couldn't find any problem no light can on the dash board, No indicator light can on, So they told me there was nothing wrong, When the battery is dead no indicator light come on the dash to indicate that there is a problem, This happen at least 7 times last year during the Summer Months, So what I have to do is disconnect the battery and when I ready too get back in my car I have to re hook up the battery so I can start my car. I shouldn't have to do this. No invoice
Additional Notes:
1 problem happen several times last year 2024 my radiator fan stay on for long time after the car was turn off it should shutoff after 15 min but it stay on when I try to start my car the battery is dead, So I took to Carroll Chevrolet and they look at the car couldn't find any problem no light can on the dash board, No indicator light can on, So they told me there was nothing wrong, When the battery is dead no indicator light come on the dash to indicate that there is a problem, This happen at least 7 times last year during the Summer Months, So what I have to do is disconnect the battery and when I ready too get back in my car I have to re hook up the battery so I can start my car. I shouldn't have to do this. No invoice
Mfg Campaign: 11602005
Recall Date: Jul 14, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving to the post office and it was raining heavily so i turn on my wiper blades however after a couple minutes of doing so I saw my MICHELIN wiper blade silicone pealing off I was about to stop the blades but the Michelin blade broke in half and got blew away by wind if i was driving at night and the rain was more heavy and both blades were the same model I probably would’ve have crashed
Corrective Action:
I was driving to the post office and it was raining heavily so i turn on my wiper blades however after a couple minutes of doing so I saw my MICHELIN wiper blade silicone pealing off I was about to stop the blades but the Michelin blade broke in half and got blew away by wind if i was driving at night and the rain was more heavy and both blades were the same model I probably would’ve have crashed
Additional Notes:
I was driving to the post office and it was raining heavily so i turn on my wiper blades however after a couple minutes of doing so I saw my MICHELIN wiper blade silicone pealing off I was about to stop the blades but the Michelin blade broke in half and got blew away by wind if i was driving at night and the rain was more heavy and both blades were the same model I probably would’ve have crashed
Mfg Campaign: 11599584
Recall Date: Jul 6, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The digital cluster went out I see that the 2024 model has been recalled for the same issue Why isn’t the 2020 models also included just had the car in the Hutch Chevy service department and was quoted $665.00 to replace, I am unable to see the speed I am going or any menu items because the digital readout isn’t showing.
Corrective Action:
The digital cluster went out I see that the 2024 model has been recalled for the same issue Why isn’t the 2020 models also included just had the car in the Hutch Chevy service department and was quoted $665.00 to replace, I am unable to see the speed I am going or any menu items because the digital readout isn’t showing.
Additional Notes:
The digital cluster went out I see that the 2024 model has been recalled for the same issue Why isn’t the 2020 models also included just had the car in the Hutch Chevy service department and was quoted $665.00 to replace, I am unable to see the speed I am going or any menu items because the digital readout isn’t showing.
Mfg Campaign: 11594519
Recall Date: Jun 15, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Hello So recently just after an oil change my cars check engine came on. I check with the app, it stated both a stabli-track issue and an emission. Which those 2 things don't connect in any way I know, they are 2 different systems. Then I went to a local auto parts store, AutoZone. We check the engine code and it was an emissions issue. It was my vapor canister purge valve malfunction. The other thing that this issue cause a rough start when you 1st the car in the morning. That sometimes it causes the stabli-track alert on the dashboard to come on, for a couple of moments. The reason Im contacting you about this. Is because that the app is telling the customer me that there is 2 issues that specific issue comes on and that if no fix right away. The rough start up will cause the stabli track alert to come on. Even though it is not a stabli-track issue.
Corrective Action:
Hello So recently just after an oil change my cars check engine came on. I check with the app, it stated both a stabli-track issue and an emission. Which those 2 things don't connect in any way I know, they are 2 different systems. Then I went to a local auto parts store, AutoZone. We check the engine code and it was an emissions issue. It was my vapor canister purge valve malfunction. The other thing that this issue cause a rough start when you 1st the car in the morning. That sometimes it causes the stabli-track alert on the dashboard to come on, for a couple of moments. The reason Im contacting you about this. Is because that the app is telling the customer me that there is 2 issues that specific issue comes on and that if no fix right away. The rough start up will cause the stabli track alert to come on. Even though it is not a stabli-track issue.
Additional Notes:
Hello So recently just after an oil change my cars check engine came on. I check with the app, it stated both a stabli-track issue and an emission. Which those 2 things don't connect in any way I know, they are 2 different systems. Then I went to a local auto parts store, AutoZone. We check the engine code and it was an emissions issue. It was my vapor canister purge valve malfunction. The other thing that this issue cause a rough start when you 1st the car in the morning. That sometimes it causes the stabli-track alert on the dashboard to come on, for a couple of moments. The reason Im contacting you about this. Is because that the app is telling the customer me that there is 2 issues that specific issue comes on and that if no fix right away. The rough start up will cause the stabli track alert to come on. Even though it is not a stabli-track issue.
Mfg Campaign: 11584996
Recall Date: Apr 24, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello So recently just after an oil change my cars check engine came on. I check with the app, it stated both a stabli-track issue and an emission. Which those 2 things don't connect in any way I know, they are 2 different systems. Then I went to a local auto parts store, AutoZone. We check the engine code and it was an emissions issue. It was my vapor canister purge valve malfunction. The other thing that this issue cause a rough start when you 1st the car in the morning. That sometimes it causes the stabli-track alert on the dashboard to come on, for a couple of moments. The reason Im contacting you about this. Is because that the app is telling the customer me that there is 2 issues that specific issue comes on and that if no fix right away. The rough start up will cause the stabli track alert to come on. Even though it is not a stabli-track issue.
Corrective Action:
Hello So recently just after an oil change my cars check engine came on. I check with the app, it stated both a stabli-track issue and an emission. Which those 2 things don't connect in any way I know, they are 2 different systems. Then I went to a local auto parts store, AutoZone. We check the engine code and it was an emissions issue. It was my vapor canister purge valve malfunction. The other thing that this issue cause a rough start when you 1st the car in the morning. That sometimes it causes the stabli-track alert on the dashboard to come on, for a couple of moments. The reason Im contacting you about this. Is because that the app is telling the customer me that there is 2 issues that specific issue comes on and that if no fix right away. The rough start up will cause the stabli track alert to come on. Even though it is not a stabli-track issue.
Additional Notes:
Hello So recently just after an oil change my cars check engine came on. I check with the app, it stated both a stabli-track issue and an emission. Which those 2 things don't connect in any way I know, they are 2 different systems. Then I went to a local auto parts store, AutoZone. We check the engine code and it was an emissions issue. It was my vapor canister purge valve malfunction. The other thing that this issue cause a rough start when you 1st the car in the morning. That sometimes it causes the stabli-track alert on the dashboard to come on, for a couple of moments. The reason Im contacting you about this. Is because that the app is telling the customer me that there is 2 issues that specific issue comes on and that if no fix right away. The rough start up will cause the stabli track alert to come on. Even though it is not a stabli-track issue.
Mfg Campaign: 11584996
Recall Date: Apr 24, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The initial problem was a defective shifter. It took over a month for a Chevrolet service department to get the vehicle in and fix the problem. By the time I brought the vehicle in to fix the shifter, the transmission was hesitating to switch gears, jerking at highway speeds and overall failing to shift and accelerate properly. This high speed jerk causes the seatbelt to lock up and hit my chest-causing pain while driving. This defect has caused pain, soreness and stiffness in my chest and neck. Dealership 1 (coggin Buick gmc of orange park- Jacksonville,fl) was notified upon drop off and did not fix the transmission issue. They claimed the only issue they found was the shifter. Dealership 2(Gordon Chevrolet- orange park fl) has made 3 attempts to locate and repair the problem and were “unable to duplicate the concern ” I have additional documentation from dealer 3(carmax Jacksonville west-Jacksonville, fl) where they have duplicated the concern 3 times on a 1 hour test drive. Chevrolet/General Motors are not taking accountability despite the vehicle still being under warranty.
Corrective Action:
The initial problem was a defective shifter. It took over a month for a Chevrolet service department to get the vehicle in and fix the problem. By the time I brought the vehicle in to fix the shifter, the transmission was hesitating to switch gears, jerking at highway speeds and overall failing to shift and accelerate properly. This high speed jerk causes the seatbelt to lock up and hit my chest-causing pain while driving. This defect has caused pain, soreness and stiffness in my chest and neck. Dealership 1 (coggin Buick gmc of orange park- Jacksonville,fl) was notified upon drop off and did not fix the transmission issue. They claimed the only issue they found was the shifter. Dealership 2(Gordon Chevrolet- orange park fl) has made 3 attempts to locate and repair the problem and were “unable to duplicate the concern ” I have additional documentation from dealer 3(carmax Jacksonville west-Jacksonville, fl) where they have duplicated the concern 3 times on a 1 hour test drive. Chevrolet/General Motors are not taking accountability despite the vehicle still being under warranty.
Additional Notes:
The initial problem was a defective shifter. It took over a month for a Chevrolet service department to get the vehicle in and fix the problem. By the time I brought the vehicle in to fix the shifter, the transmission was hesitating to switch gears, jerking at highway speeds and overall failing to shift and accelerate properly. This high speed jerk causes the seatbelt to lock up and hit my chest-causing pain while driving. This defect has caused pain, soreness and stiffness in my chest and neck. Dealership 1 (coggin Buick gmc of orange park- Jacksonville,fl) was notified upon drop off and did not fix the transmission issue. They claimed the only issue they found was the shifter. Dealership 2(Gordon Chevrolet- orange park fl) has made 3 attempts to locate and repair the problem and were “unable to duplicate the concern ” I have additional documentation from dealer 3(carmax Jacksonville west-Jacksonville, fl) where they have duplicated the concern 3 times on a 1 hour test drive. Chevrolet/General Motors are not taking accountability despite the vehicle still being under warranty.
Mfg Campaign: 11579306
Recall Date: Mar 25, 2024
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury