Complaints & Recalls
Consumer Complaints
25 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Chevrolet Trax. The contact stated that while driving approximately 45 mph, the AC unit was distributing hot air. The contact detected white smoke emerging from the engine compartment and the vehicle caught fire. The contact was able to pull over and exit the vehicle without injury. There were no warning indicator lights illuminated. The fire department extinguished the fire. A police report was filed. There was the deployment of air bags. The vehicle was towed to a tow yard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,800.
Corrective Action:
The contact owns a 2021 Chevrolet Trax. The contact stated that while driving approximately 45 mph, the AC unit was distributing hot air. The contact detected white smoke emerging from the engine compartment and the vehicle caught fire. The contact was able to pull over and exit the vehicle without injury. There were no warning indicator lights illuminated. The fire department extinguished the fire. A police report was filed. There was the deployment of air bags. The vehicle was towed to a tow yard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,800.
Additional Notes:
The contact owns a 2021 Chevrolet Trax. The contact stated that while driving approximately 45 mph, the AC unit was distributing hot air. The contact detected white smoke emerging from the engine compartment and the vehicle caught fire. The contact was able to pull over and exit the vehicle without injury. There were no warning indicator lights illuminated. The fire department extinguished the fire. A police report was filed. There was the deployment of air bags. The vehicle was towed to a tow yard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,800.
Mfg Campaign: 11500450
Recall Date: Jan 6, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Chevrolet Trax. The contact stated that while driving approximately 45 mph, the AC unit was distributing hot air. The contact detected white smoke emerging from the engine compartment and the vehicle caught fire. The contact was able to pull over and exit the vehicle without injury. There were no warning indicator lights illuminated. The fire department extinguished the fire. A police report was filed. There was the deployment of air bags. The vehicle was towed to a tow yard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,800.
Corrective Action:
The contact owns a 2021 Chevrolet Trax. The contact stated that while driving approximately 45 mph, the AC unit was distributing hot air. The contact detected white smoke emerging from the engine compartment and the vehicle caught fire. The contact was able to pull over and exit the vehicle without injury. There were no warning indicator lights illuminated. The fire department extinguished the fire. A police report was filed. There was the deployment of air bags. The vehicle was towed to a tow yard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,800.
Additional Notes:
The contact owns a 2021 Chevrolet Trax. The contact stated that while driving approximately 45 mph, the AC unit was distributing hot air. The contact detected white smoke emerging from the engine compartment and the vehicle caught fire. The contact was able to pull over and exit the vehicle without injury. There were no warning indicator lights illuminated. The fire department extinguished the fire. A police report was filed. There was the deployment of air bags. The vehicle was towed to a tow yard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,800.
Mfg Campaign: 11500450
Recall Date: Jan 6, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
My wife was driving and we were hit hard enough to shove the vehicle into the next lane and crumple the undercarriage of the vehicle. Making it undrivable anymore. And any information I can find says side impact air bags will deploy if the vehicle is hit anywhere on the side of the vehicle. Which clearly did not happen in this case. A side note I can only ever find videos on direct side impact not indirect impacts that involves the wheels. In either case the front or back tire impacts will still involve the persons head being slammed into the door window causing head injury.
Corrective Action:
My wife was driving and we were hit hard enough to shove the vehicle into the next lane and crumple the undercarriage of the vehicle. Making it undrivable anymore. And any information I can find says side impact air bags will deploy if the vehicle is hit anywhere on the side of the vehicle. Which clearly did not happen in this case. A side note I can only ever find videos on direct side impact not indirect impacts that involves the wheels. In either case the front or back tire impacts will still involve the persons head being slammed into the door window causing head injury.
Additional Notes:
My wife was driving and we were hit hard enough to shove the vehicle into the next lane and crumple the undercarriage of the vehicle. Making it undrivable anymore. And any information I can find says side impact air bags will deploy if the vehicle is hit anywhere on the side of the vehicle. Which clearly did not happen in this case. A side note I can only ever find videos on direct side impact not indirect impacts that involves the wheels. In either case the front or back tire impacts will still involve the persons head being slammed into the door window causing head injury.
Mfg Campaign: 11482758
Recall Date: Sep 3, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1,992 miles. Two times when applying brakes hard the vehicle pulled hard to the right. Both times I narrowly avoided hitting the vehicle in front of me. I went to the service department they did a test drive and were unable to duplicate the issue. They checked the brake pads and rotors and stated all look normal. In addition they did a multi-point inspection. 6,253 miles. Again applying brakes hard the vehicle pulled hard right. Days later the brakes were spongy and then that lead up to the brakes going to the floor board. I went to the service department where they did a test drive and found that they were going to the floor board. They ran a diagnostic check and found the master cylinder were causing concern. They installed sl-n-cylinder kit (04649-95414) and n-fluid (08800-bopckt) They replaced brake master cylinder and reset the operation. Lop=2440100 L=1.10 L=0.50 to bleed system. They did a multi-point inspection. They indicated caused by scheduled maintenance. With all incidents no warning lights were showing.
Corrective Action:
1,992 miles. Two times when applying brakes hard the vehicle pulled hard to the right. Both times I narrowly avoided hitting the vehicle in front of me. I went to the service department they did a test drive and were unable to duplicate the issue. They checked the brake pads and rotors and stated all look normal. In addition they did a multi-point inspection. 6,253 miles. Again applying brakes hard the vehicle pulled hard right. Days later the brakes were spongy and then that lead up to the brakes going to the floor board. I went to the service department where they did a test drive and found that they were going to the floor board. They ran a diagnostic check and found the master cylinder were causing concern. They installed sl-n-cylinder kit (04649-95414) and n-fluid (08800-bopckt) They replaced brake master cylinder and reset the operation. Lop=2440100 L=1.10 L=0.50 to bleed system. They did a multi-point inspection. They indicated caused by scheduled maintenance. With all incidents no warning lights were showing.
Additional Notes:
1,992 miles. Two times when applying brakes hard the vehicle pulled hard to the right. Both times I narrowly avoided hitting the vehicle in front of me. I went to the service department they did a test drive and were unable to duplicate the issue. They checked the brake pads and rotors and stated all look normal. In addition they did a multi-point inspection. 6,253 miles. Again applying brakes hard the vehicle pulled hard right. Days later the brakes were spongy and then that lead up to the brakes going to the floor board. I went to the service department where they did a test drive and found that they were going to the floor board. They ran a diagnostic check and found the master cylinder were causing concern. They installed sl-n-cylinder kit (04649-95414) and n-fluid (08800-bopckt) They replaced brake master cylinder and reset the operation. Lop=2440100 L=1.10 L=0.50 to bleed system. They did a multi-point inspection. They indicated caused by scheduled maintenance. With all incidents no warning lights were showing.
Mfg Campaign: 11431780
Recall Date: Sep 5, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1,992 miles. Two times when applying brakes hard the vehicle pulled hard to the right. Both times I narrowly avoided hitting the vehicle in front of me. I went to the service department they did a test drive and were unable to duplicate the issue. They checked the brake pads and rotors and stated all look normal. In addition they did a multi-point inspection. 6,253 miles. Again applying brakes hard the vehicle pulled hard right. Days later the brakes were spongy and then that lead up to the brakes going to the floor board. I went to the service department where they did a test drive and found that they were going to the floor board. They ran a diagnostic check and found the master cylinder were causing concern. They installed sl-n-cylinder kit (04649-95414) and n-fluid (08800-bopckt) They replaced brake master cylinder and reset the operation. Lop=2440100 L=1.10 L=0.50 to bleed system. They did a multi-point inspection. They indicated caused by scheduled maintenance. With all incidents no warning lights were showing.
Corrective Action:
1,992 miles. Two times when applying brakes hard the vehicle pulled hard to the right. Both times I narrowly avoided hitting the vehicle in front of me. I went to the service department they did a test drive and were unable to duplicate the issue. They checked the brake pads and rotors and stated all look normal. In addition they did a multi-point inspection. 6,253 miles. Again applying brakes hard the vehicle pulled hard right. Days later the brakes were spongy and then that lead up to the brakes going to the floor board. I went to the service department where they did a test drive and found that they were going to the floor board. They ran a diagnostic check and found the master cylinder were causing concern. They installed sl-n-cylinder kit (04649-95414) and n-fluid (08800-bopckt) They replaced brake master cylinder and reset the operation. Lop=2440100 L=1.10 L=0.50 to bleed system. They did a multi-point inspection. They indicated caused by scheduled maintenance. With all incidents no warning lights were showing.
Additional Notes:
1,992 miles. Two times when applying brakes hard the vehicle pulled hard to the right. Both times I narrowly avoided hitting the vehicle in front of me. I went to the service department they did a test drive and were unable to duplicate the issue. They checked the brake pads and rotors and stated all look normal. In addition they did a multi-point inspection. 6,253 miles. Again applying brakes hard the vehicle pulled hard right. Days later the brakes were spongy and then that lead up to the brakes going to the floor board. I went to the service department where they did a test drive and found that they were going to the floor board. They ran a diagnostic check and found the master cylinder were causing concern. They installed sl-n-cylinder kit (04649-95414) and n-fluid (08800-bopckt) They replaced brake master cylinder and reset the operation. Lop=2440100 L=1.10 L=0.50 to bleed system. They did a multi-point inspection. They indicated caused by scheduled maintenance. With all incidents no warning lights were showing.
Mfg Campaign: 11431781
Recall Date: Sep 5, 2021
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