Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A232424320
Recall Date: Nov 6, 2023
Consumer Complaints
129 ComplaintsGeneral Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On Tues 11/19/24, my son left home about 10 mins prior headed back to school in our 2024 Chevy Trax purchased in 5/2023. On his way to school, he and his friend heard a loud pop sound, followed by all the lights on the instrument panel flickering like crazy, smoke coming from under the hood, and then the car slowing to a stop, still in the road. Luckily they were able to get out because all the doors, except the driver door, locked including the trunk. The smoke got worse until it caught on fire. Good Samaritans stopped to help my 17 yo son and his friend and there was an off duty responder that turned around to put out the fire with the extinguisher he had on him, ahead of the fire department arriving on scene. This could have been very detrimental and had a very different outcome and GM/Chevy need to make sure this doesn’t happen to another family. This car was serviced and had very low mileage of less than 12k in 1.5years.
Corrective Action:
On Tues 11/19/24, my son left home about 10 mins prior headed back to school in our 2024 Chevy Trax purchased in 5/2023. On his way to school, he and his friend heard a loud pop sound, followed by all the lights on the instrument panel flickering like crazy, smoke coming from under the hood, and then the car slowing to a stop, still in the road. Luckily they were able to get out because all the doors, except the driver door, locked including the trunk. The smoke got worse until it caught on fire. Good Samaritans stopped to help my 17 yo son and his friend and there was an off duty responder that turned around to put out the fire with the extinguisher he had on him, ahead of the fire department arriving on scene. This could have been very detrimental and had a very different outcome and GM/Chevy need to make sure this doesn’t happen to another family. This car was serviced and had very low mileage of less than 12k in 1.5years.
Additional Notes:
On Tues 11/19/24, my son left home about 10 mins prior headed back to school in our 2024 Chevy Trax purchased in 5/2023. On his way to school, he and his friend heard a loud pop sound, followed by all the lights on the instrument panel flickering like crazy, smoke coming from under the hood, and then the car slowing to a stop, still in the road. Luckily they were able to get out because all the doors, except the driver door, locked including the trunk. The smoke got worse until it caught on fire. Good Samaritans stopped to help my 17 yo son and his friend and there was an off duty responder that turned around to put out the fire with the extinguisher he had on him, ahead of the fire department arriving on scene. This could have been very detrimental and had a very different outcome and GM/Chevy need to make sure this doesn’t happen to another family. This car was serviced and had very low mileage of less than 12k in 1.5years.
Mfg Campaign: 11627945
Recall Date: Nov 29, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Infotainment and dashboard system lags, freezes, loses connection and completely blacks out while a device connects to the vehicles WiFi.
Corrective Action:
Infotainment and dashboard system lags, freezes, loses connection and completely blacks out while a device connects to the vehicles WiFi.
Additional Notes:
Infotainment and dashboard system lags, freezes, loses connection and completely blacks out while a device connects to the vehicles WiFi.
Mfg Campaign: 11626582
Recall Date: Nov 21, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Currently the Intrument Cluster and the Infotainment screens reboots roughly every 60 seconds. The screens would go black then reboots. Would temporary loose speed indicator as well as all other functions.
Corrective Action:
Currently the Intrument Cluster and the Infotainment screens reboots roughly every 60 seconds. The screens would go black then reboots. Would temporary loose speed indicator as well as all other functions.
Additional Notes:
Currently the Intrument Cluster and the Infotainment screens reboots roughly every 60 seconds. The screens would go black then reboots. Would temporary loose speed indicator as well as all other functions.
Mfg Campaign: 11622483
Recall Date: Oct 29, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Passenger speaker went out and the dealership won't do anything until a recall happens
Corrective Action:
Passenger speaker went out and the dealership won't do anything until a recall happens
Additional Notes:
Passenger speaker went out and the dealership won't do anything until a recall happens
Mfg Campaign: 11622109
Recall Date: Oct 26, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Corrective Action:
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Additional Notes:
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Mfg Campaign: 11620292
Recall Date: Oct 17, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Corrective Action:
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Additional Notes:
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Mfg Campaign: 11620292
Recall Date: Oct 17, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Corrective Action:
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Additional Notes:
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Mfg Campaign: 11620292
Recall Date: Oct 17, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 65 MPH, the brakes failed to respond as needed. The contact also stated that while attempting to open the doors, the contact heard an abnormal sound, and the radio was independently activated. The vehicle was driven to the dealer, and it was diagnosed that the software needed to be updated. The manufacturer was notified of the failure. The failure mileage was 34,000.
Corrective Action:
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 65 MPH, the brakes failed to respond as needed. The contact also stated that while attempting to open the doors, the contact heard an abnormal sound, and the radio was independently activated. The vehicle was driven to the dealer, and it was diagnosed that the software needed to be updated. The manufacturer was notified of the failure. The failure mileage was 34,000.
Additional Notes:
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 65 MPH, the brakes failed to respond as needed. The contact also stated that while attempting to open the doors, the contact heard an abnormal sound, and the radio was independently activated. The vehicle was driven to the dealer, and it was diagnosed that the software needed to be updated. The manufacturer was notified of the failure. The failure mileage was 34,000.
Mfg Campaign: 11619182
Recall Date: Oct 10, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 65 MPH, the brakes failed to respond as needed. The contact also stated that while attempting to open the doors, the contact heard an abnormal sound, and the radio was independently activated. The vehicle was driven to the dealer, and it was diagnosed that the software needed to be updated. The manufacturer was notified of the failure. The failure mileage was 34,000.
Corrective Action:
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 65 MPH, the brakes failed to respond as needed. The contact also stated that while attempting to open the doors, the contact heard an abnormal sound, and the radio was independently activated. The vehicle was driven to the dealer, and it was diagnosed that the software needed to be updated. The manufacturer was notified of the failure. The failure mileage was 34,000.
Additional Notes:
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 65 MPH, the brakes failed to respond as needed. The contact also stated that while attempting to open the doors, the contact heard an abnormal sound, and the radio was independently activated. The vehicle was driven to the dealer, and it was diagnosed that the software needed to be updated. The manufacturer was notified of the failure. The failure mileage was 34,000.
Mfg Campaign: 11619182
Recall Date: Oct 10, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving at approximately 60mph, the engine suffered a catastrophic failure. According to the licensed Chevy service repair shop, the engine “threw a rod that resulted in a hole in the engine block.” The car immediately lost power while driving on the highway with my wife and young child. The result of this scenario was lucky enough to avoid serious injury.
Corrective Action:
While driving at approximately 60mph, the engine suffered a catastrophic failure. According to the licensed Chevy service repair shop, the engine “threw a rod that resulted in a hole in the engine block.” The car immediately lost power while driving on the highway with my wife and young child. The result of this scenario was lucky enough to avoid serious injury.
Additional Notes:
While driving at approximately 60mph, the engine suffered a catastrophic failure. According to the licensed Chevy service repair shop, the engine “threw a rod that resulted in a hole in the engine block.” The car immediately lost power while driving on the highway with my wife and young child. The result of this scenario was lucky enough to avoid serious injury.
Mfg Campaign: 11614827
Recall Date: Sep 16, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact became aware that the instrument panel was inoperable. The contact stated that the rearview camera randomly turned on while driving. The contact also became aware that the instrument panel would turn off unexpectedly while driving. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,400.
Corrective Action:
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact became aware that the instrument panel was inoperable. The contact stated that the rearview camera randomly turned on while driving. The contact also became aware that the instrument panel would turn off unexpectedly while driving. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,400.
Additional Notes:
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact became aware that the instrument panel was inoperable. The contact stated that the rearview camera randomly turned on while driving. The contact also became aware that the instrument panel would turn off unexpectedly while driving. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,400.
Mfg Campaign: 11613552
Recall Date: Sep 9, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The air-conditioning is not working confirmed by Chevy dealer. First time I was told it need refrigerant/freon; worked for approximately 2 weeks and then brought to another Chevy dealer and was told the AC Evaporator needed to be replaced. The AC Evaporator that needs to be replaced has been on order since 7/9/2024. We have had heatwave upon heatwave and still no part. I have a compliant in with GM and they have no date as to when the part will be made or where the order stands. Every week I get the same message "I am not seeing any status change. We are still experiencing a delay on the AC Evaporator". They have used the excuse of COVID and strike (which strike was 6 weeks). But we no longer have COVID or the strike. This is going on for two months. How many other AC evaporators are being made? I am sure the new cars are getting them. I can still drive vehicle, however in the afternoon hours it is extremely hot and I hope I don't pass out on way home. This is a safety concern.
Corrective Action:
The air-conditioning is not working confirmed by Chevy dealer. First time I was told it need refrigerant/freon; worked for approximately 2 weeks and then brought to another Chevy dealer and was told the AC Evaporator needed to be replaced. The AC Evaporator that needs to be replaced has been on order since 7/9/2024. We have had heatwave upon heatwave and still no part. I have a compliant in with GM and they have no date as to when the part will be made or where the order stands. Every week I get the same message "I am not seeing any status change. We are still experiencing a delay on the AC Evaporator". They have used the excuse of COVID and strike (which strike was 6 weeks). But we no longer have COVID or the strike. This is going on for two months. How many other AC evaporators are being made? I am sure the new cars are getting them. I can still drive vehicle, however in the afternoon hours it is extremely hot and I hope I don't pass out on way home. This is a safety concern.
Additional Notes:
The air-conditioning is not working confirmed by Chevy dealer. First time I was told it need refrigerant/freon; worked for approximately 2 weeks and then brought to another Chevy dealer and was told the AC Evaporator needed to be replaced. The AC Evaporator that needs to be replaced has been on order since 7/9/2024. We have had heatwave upon heatwave and still no part. I have a compliant in with GM and they have no date as to when the part will be made or where the order stands. Every week I get the same message "I am not seeing any status change. We are still experiencing a delay on the AC Evaporator". They have used the excuse of COVID and strike (which strike was 6 weeks). But we no longer have COVID or the strike. This is going on for two months. How many other AC evaporators are being made? I am sure the new cars are getting them. I can still drive vehicle, however in the afternoon hours it is extremely hot and I hope I don't pass out on way home. This is a safety concern.
Mfg Campaign: 11611409
Recall Date: Aug 28, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving on [XXX]. The engine lights came on and the message said to basically shut the car off. I was going 70 MPH. I slowed down and pulled over. I heard a loud bang as the car started smoking. Oil and coolant leaked out over the road, there were pieces of a frayed belts and a broken bolt near the car. I had it towed 50 miles to the dealer (Serpentini Chevy) that i bought the car from. They told me that the rod blew and that the engine is shot. They are searching for a new engine and cant guarantee that it wont happen again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was driving on [XXX]. The engine lights came on and the message said to basically shut the car off. I was going 70 MPH. I slowed down and pulled over. I heard a loud bang as the car started smoking. Oil and coolant leaked out over the road, there were pieces of a frayed belts and a broken bolt near the car. I had it towed 50 miles to the dealer (Serpentini Chevy) that i bought the car from. They told me that the rod blew and that the engine is shot. They are searching for a new engine and cant guarantee that it wont happen again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was driving on [XXX]. The engine lights came on and the message said to basically shut the car off. I was going 70 MPH. I slowed down and pulled over. I heard a loud bang as the car started smoking. Oil and coolant leaked out over the road, there were pieces of a frayed belts and a broken bolt near the car. I had it towed 50 miles to the dealer (Serpentini Chevy) that i bought the car from. They told me that the rod blew and that the engine is shot. They are searching for a new engine and cant guarantee that it wont happen again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11609953
Recall Date: Aug 21, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Running day lights flicker as well as the emergency lights on "Auto Day Light setting". I was driving in the daytime, and I had two people honk at me because they thought I was trying to get their attention with my lights. The cars behind me also looked concerned since the emergency lights were turning on and off.
Corrective Action:
Running day lights flicker as well as the emergency lights on "Auto Day Light setting". I was driving in the daytime, and I had two people honk at me because they thought I was trying to get their attention with my lights. The cars behind me also looked concerned since the emergency lights were turning on and off.
Additional Notes:
Running day lights flicker as well as the emergency lights on "Auto Day Light setting". I was driving in the daytime, and I had two people honk at me because they thought I was trying to get their attention with my lights. The cars behind me also looked concerned since the emergency lights were turning on and off.
Mfg Campaign: 11609977
Recall Date: Aug 21, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Running day lights flicker as well as the emergency lights on "Auto Day Light setting". I was driving in the daytime, and I had two people honk at me because they thought I was trying to get their attention with my lights. The cars behind me also looked concerned since the emergency lights were turning on and off.
Corrective Action:
Running day lights flicker as well as the emergency lights on "Auto Day Light setting". I was driving in the daytime, and I had two people honk at me because they thought I was trying to get their attention with my lights. The cars behind me also looked concerned since the emergency lights were turning on and off.
Additional Notes:
Running day lights flicker as well as the emergency lights on "Auto Day Light setting". I was driving in the daytime, and I had two people honk at me because they thought I was trying to get their attention with my lights. The cars behind me also looked concerned since the emergency lights were turning on and off.
Mfg Campaign: 11609977
Recall Date: Aug 21, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Chevy Trax has chrome in the interior that reflects the sun and causes blinding effects making the car difficult to control during sunny days. Causes driver to look away creating safety hazard.
Corrective Action:
Chevy Trax has chrome in the interior that reflects the sun and causes blinding effects making the car difficult to control during sunny days. Causes driver to look away creating safety hazard.
Additional Notes:
Chevy Trax has chrome in the interior that reflects the sun and causes blinding effects making the car difficult to control during sunny days. Causes driver to look away creating safety hazard.
Mfg Campaign: 11608544
Recall Date: Aug 14, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AC not working causing internal temperatures to be in excess of 105 degrees in the cabin during summer days in Florida. I am not longer able to transport child as well as myself because it causes us to get heat exhaustion making us ill. Reason for failure is so common apparently on newest generation of Chevy Trax that their is a national back order with no date of resolution. I am no longer able to use the car during the afternoon. Chevy has no resolution.
Corrective Action:
AC not working causing internal temperatures to be in excess of 105 degrees in the cabin during summer days in Florida. I am not longer able to transport child as well as myself because it causes us to get heat exhaustion making us ill. Reason for failure is so common apparently on newest generation of Chevy Trax that their is a national back order with no date of resolution. I am no longer able to use the car during the afternoon. Chevy has no resolution.
Additional Notes:
AC not working causing internal temperatures to be in excess of 105 degrees in the cabin during summer days in Florida. I am not longer able to transport child as well as myself because it causes us to get heat exhaustion making us ill. Reason for failure is so common apparently on newest generation of Chevy Trax that their is a national back order with no date of resolution. I am no longer able to use the car during the afternoon. Chevy has no resolution.
Mfg Campaign: 11608550
Recall Date: Aug 14, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Chevrolet Trax. The contact stated that while operating the vehicle, the daytime running lights was continuously blinking off and on, creating a visibility hazard for both the driver and oncoming motorist. Additionally, the OnStar feature intermittently malfunctioned, and the driver was unable to communicate. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 100.
Corrective Action:
The contact owns a 2024 Chevrolet Trax. The contact stated that while operating the vehicle, the daytime running lights was continuously blinking off and on, creating a visibility hazard for both the driver and oncoming motorist. Additionally, the OnStar feature intermittently malfunctioned, and the driver was unable to communicate. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 100.
Additional Notes:
The contact owns a 2024 Chevrolet Trax. The contact stated that while operating the vehicle, the daytime running lights was continuously blinking off and on, creating a visibility hazard for both the driver and oncoming motorist. Additionally, the OnStar feature intermittently malfunctioned, and the driver was unable to communicate. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 100.
Mfg Campaign: 11608228
Recall Date: Aug 13, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Ambient light sensor malfunctioned on my 2024 Trax. It would flicker on and off in daylight when in the auto lighting headlight mode. After checking Reddit, many other owners are having the same issue. Chevrolet bulletin 24-an-001 has a direct fix. Avoiding flashing other drivers is important, as this indicates imminent danger is near.
Corrective Action:
Ambient light sensor malfunctioned on my 2024 Trax. It would flicker on and off in daylight when in the auto lighting headlight mode. After checking Reddit, many other owners are having the same issue. Chevrolet bulletin 24-an-001 has a direct fix. Avoiding flashing other drivers is important, as this indicates imminent danger is near.
Additional Notes:
Ambient light sensor malfunctioned on my 2024 Trax. It would flicker on and off in daylight when in the auto lighting headlight mode. After checking Reddit, many other owners are having the same issue. Chevrolet bulletin 24-an-001 has a direct fix. Avoiding flashing other drivers is important, as this indicates imminent danger is near.
Mfg Campaign: 11606447
Recall Date: Aug 5, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Ambient light sensor malfunctioned on my 2024 Trax. It would flicker on and off in daylight when in the auto lighting headlight mode. After checking Reddit, many other owners are having the same issue. Chevrolet bulletin 24-an-001 has a direct fix. Avoiding flashing other drivers is important, as this indicates imminent danger is near.
Corrective Action:
Ambient light sensor malfunctioned on my 2024 Trax. It would flicker on and off in daylight when in the auto lighting headlight mode. After checking Reddit, many other owners are having the same issue. Chevrolet bulletin 24-an-001 has a direct fix. Avoiding flashing other drivers is important, as this indicates imminent danger is near.
Additional Notes:
Ambient light sensor malfunctioned on my 2024 Trax. It would flicker on and off in daylight when in the auto lighting headlight mode. After checking Reddit, many other owners are having the same issue. Chevrolet bulletin 24-an-001 has a direct fix. Avoiding flashing other drivers is important, as this indicates imminent danger is near.
Mfg Campaign: 11606447
Recall Date: Aug 5, 2024
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