Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The latest episode with my 2017 Chevy Volt is a culmination of years of issues with the low clearance on the vehicle causing continual damage and unsafe driving conditions that require expensive repairs due to the design flaw (note - I had a 2014 Chevy Volt that had NONE of these problems). My son was driving the car a week ago and the Engine Control Module (GM part # 12700116) fell OUT of the car. This led to the car to stop driving instantly - if he had been anywhere other than a quiet residential street it could have been catastrophic. Upon having towed the vehicle to the dealership, I was informed that the wiring harness failed which led to the ECM falling onto the street. I drive this car strictly in city limits and on major highways, and despite this the bottom undercarriage is constantly damaged because it is simply to low to the ground. In addition to the repair bill of $3K+ (my 4th repair required due to this defect), the harness isn't even available and GM cannot provide an ETA for when it will be. I experienced a similar issue 6 months ago when a part was backordered for 3+ months and this is compounded by the fact that their dealerships no longer have loan car inventory. Note that there was no warning before this happened. I have tried escalating to GM but their response is essentially that I am SOL. Again - this is a design flaw of the vehicle that should have been addressed but never was. Note that this doesn't include the other continual issues (well documented) that continue to plague the car after other recall service (loss of propulsion, shifter issues that frequently make it impossible to actually turn the car off, etc.)
Corrective Action:
The latest episode with my 2017 Chevy Volt is a culmination of years of issues with the low clearance on the vehicle causing continual damage and unsafe driving conditions that require expensive repairs due to the design flaw (note - I had a 2014 Chevy Volt that had NONE of these problems). My son was driving the car a week ago and the Engine Control Module (GM part # 12700116) fell OUT of the car. This led to the car to stop driving instantly - if he had been anywhere other than a quiet residential street it could have been catastrophic. Upon having towed the vehicle to the dealership, I was informed that the wiring harness failed which led to the ECM falling onto the street. I drive this car strictly in city limits and on major highways, and despite this the bottom undercarriage is constantly damaged because it is simply to low to the ground. In addition to the repair bill of $3K+ (my 4th repair required due to this defect), the harness isn't even available and GM cannot provide an ETA for when it will be. I experienced a similar issue 6 months ago when a part was backordered for 3+ months and this is compounded by the fact that their dealerships no longer have loan car inventory. Note that there was no warning before this happened. I have tried escalating to GM but their response is essentially that I am SOL. Again - this is a design flaw of the vehicle that should have been addressed but never was. Note that this doesn't include the other continual issues (well documented) that continue to plague the car after other recall service (loss of propulsion, shifter issues that frequently make it impossible to actually turn the car off, etc.)
Additional Notes:
The latest episode with my 2017 Chevy Volt is a culmination of years of issues with the low clearance on the vehicle causing continual damage and unsafe driving conditions that require expensive repairs due to the design flaw (note - I had a 2014 Chevy Volt that had NONE of these problems). My son was driving the car a week ago and the Engine Control Module (GM part # 12700116) fell OUT of the car. This led to the car to stop driving instantly - if he had been anywhere other than a quiet residential street it could have been catastrophic. Upon having towed the vehicle to the dealership, I was informed that the wiring harness failed which led to the ECM falling onto the street. I drive this car strictly in city limits and on major highways, and despite this the bottom undercarriage is constantly damaged because it is simply to low to the ground. In addition to the repair bill of $3K+ (my 4th repair required due to this defect), the harness isn't even available and GM cannot provide an ETA for when it will be. I experienced a similar issue 6 months ago when a part was backordered for 3+ months and this is compounded by the fact that their dealerships no longer have loan car inventory. Note that there was no warning before this happened. I have tried escalating to GM but their response is essentially that I am SOL. Again - this is a design flaw of the vehicle that should have been addressed but never was. Note that this doesn't include the other continual issues (well documented) that continue to plague the car after other recall service (loss of propulsion, shifter issues that frequently make it impossible to actually turn the car off, etc.)
Mfg Campaign: 11562065
Recall Date: Dec 27, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
so we inspected your vehicle and it needs a battery module, that part is on back order and we have no ETA when it will come in. That is what the dealership sent me. There are people on Chevy Volt forums saying it's the EGR valve and they've been waiting months with non-working cars. Is anyone doing their job around here?
Corrective Action:
so we inspected your vehicle and it needs a battery module, that part is on back order and we have no ETA when it will come in. That is what the dealership sent me. There are people on Chevy Volt forums saying it's the EGR valve and they've been waiting months with non-working cars. Is anyone doing their job around here?
Additional Notes:
so we inspected your vehicle and it needs a battery module, that part is on back order and we have no ETA when it will come in. That is what the dealership sent me. There are people on Chevy Volt forums saying it's the EGR valve and they've been waiting months with non-working cars. Is anyone doing their job around here?
Mfg Campaign: 11562180
Recall Date: Dec 27, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
so we inspected your vehicle and it needs a battery module, that part is on back order and we have no ETA when it will come in. That is what the dealership sent me. There are people on Chevy Volt forums saying it's the EGR valve and they've been waiting months with non-working cars. Is anyone doing their job around here?
Corrective Action:
so we inspected your vehicle and it needs a battery module, that part is on back order and we have no ETA when it will come in. That is what the dealership sent me. There are people on Chevy Volt forums saying it's the EGR valve and they've been waiting months with non-working cars. Is anyone doing their job around here?
Additional Notes:
so we inspected your vehicle and it needs a battery module, that part is on back order and we have no ETA when it will come in. That is what the dealership sent me. There are people on Chevy Volt forums saying it's the EGR valve and they've been waiting months with non-working cars. Is anyone doing their job around here?
Mfg Campaign: 11562180
Recall Date: Dec 27, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
so we inspected your vehicle and it needs a battery module, that part is on back order and we have no ETA when it will come in. That is what the dealership sent me. There are people on Chevy Volt forums saying it's the EGR valve and they've been waiting months with non-working cars. Is anyone doing their job around here?
Corrective Action:
so we inspected your vehicle and it needs a battery module, that part is on back order and we have no ETA when it will come in. That is what the dealership sent me. There are people on Chevy Volt forums saying it's the EGR valve and they've been waiting months with non-working cars. Is anyone doing their job around here?
Additional Notes:
so we inspected your vehicle and it needs a battery module, that part is on back order and we have no ETA when it will come in. That is what the dealership sent me. There are people on Chevy Volt forums saying it's the EGR valve and they've been waiting months with non-working cars. Is anyone doing their job around here?
Mfg Campaign: 11562180
Recall Date: Dec 27, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle periodically throws P0964 and P0AC4 related to TSB PIC6330. Recently, this has led to poor running of internal combustion engine and low/undrivable power, almost leaving me stranded. Took multiple restarts before I could drive the vehicle. The TSB indicates to replace part# 24285319 (internal transmission solenoid control harness) however GM indicates they have discontinued manufacture of this part. How am I supposed to get my 6 year old car fixed if GM doesn't supply the part?
Corrective Action:
Vehicle periodically throws P0964 and P0AC4 related to TSB PIC6330. Recently, this has led to poor running of internal combustion engine and low/undrivable power, almost leaving me stranded. Took multiple restarts before I could drive the vehicle. The TSB indicates to replace part# 24285319 (internal transmission solenoid control harness) however GM indicates they have discontinued manufacture of this part. How am I supposed to get my 6 year old car fixed if GM doesn't supply the part?
Additional Notes:
Vehicle periodically throws P0964 and P0AC4 related to TSB PIC6330. Recently, this has led to poor running of internal combustion engine and low/undrivable power, almost leaving me stranded. Took multiple restarts before I could drive the vehicle. The TSB indicates to replace part# 24285319 (internal transmission solenoid control harness) however GM indicates they have discontinued manufacture of this part. How am I supposed to get my 6 year old car fixed if GM doesn't supply the part?
Mfg Campaign: 11561844
Recall Date: Dec 26, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
EGR valve failed. Dealer supplied part has been on back order for more than five months.
Corrective Action:
EGR valve failed. Dealer supplied part has been on back order for more than five months.
Additional Notes:
EGR valve failed. Dealer supplied part has been on back order for more than five months.
Mfg Campaign: 11561491
Recall Date: Dec 22, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EGR valve failed. Dealer supplied part has been on back order for more than five months.
Corrective Action:
EGR valve failed. Dealer supplied part has been on back order for more than five months.
Additional Notes:
EGR valve failed. Dealer supplied part has been on back order for more than five months.
Mfg Campaign: 11561491
Recall Date: Dec 22, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EGR valve failed. Dealer supplied part has been on back order for more than five months.
Corrective Action:
EGR valve failed. Dealer supplied part has been on back order for more than five months.
Additional Notes:
EGR valve failed. Dealer supplied part has been on back order for more than five months.
Mfg Campaign: 11561491
Recall Date: Dec 22, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving and then the car turned off and was unable to restart. There was no warning. The car was fine and then it wasn't. The power steering also stops working. Fortunately I was at a red light and not in the intersection yet. The check engine light wasn't on. The BECM (battery control module) failed. I had to get the car towed to the dealership for the repair. The dealership repaired the issue for free since I was still under warranty.
Corrective Action:
I was driving and then the car turned off and was unable to restart. There was no warning. The car was fine and then it wasn't. The power steering also stops working. Fortunately I was at a red light and not in the intersection yet. The check engine light wasn't on. The BECM (battery control module) failed. I had to get the car towed to the dealership for the repair. The dealership repaired the issue for free since I was still under warranty.
Additional Notes:
I was driving and then the car turned off and was unable to restart. There was no warning. The car was fine and then it wasn't. The power steering also stops working. Fortunately I was at a red light and not in the intersection yet. The check engine light wasn't on. The BECM (battery control module) failed. I had to get the car towed to the dealership for the repair. The dealership repaired the issue for free since I was still under warranty.
Mfg Campaign: 11561253
Recall Date: Dec 21, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was driving and then the car turned off and was unable to restart. There was no warning. The car was fine and then it wasn't. The power steering also stops working. Fortunately I was at a red light and not in the intersection yet. The check engine light wasn't on. The BECM (battery control module) failed. I had to get the car towed to the dealership for the repair. The dealership repaired the issue for free since I was still under warranty.
Corrective Action:
I was driving and then the car turned off and was unable to restart. There was no warning. The car was fine and then it wasn't. The power steering also stops working. Fortunately I was at a red light and not in the intersection yet. The check engine light wasn't on. The BECM (battery control module) failed. I had to get the car towed to the dealership for the repair. The dealership repaired the issue for free since I was still under warranty.
Additional Notes:
I was driving and then the car turned off and was unable to restart. There was no warning. The car was fine and then it wasn't. The power steering also stops working. Fortunately I was at a red light and not in the intersection yet. The check engine light wasn't on. The BECM (battery control module) failed. I had to get the car towed to the dealership for the repair. The dealership repaired the issue for free since I was still under warranty.
Mfg Campaign: 11561253
Recall Date: Dec 21, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I was driving and then the car turned off and was unable to restart. There was no warning. The car was fine and then it wasn't. The power steering also stops working. Fortunately I was at a red light and not in the intersection yet. The check engine light wasn't on. The BECM (battery control module) failed. I had to get the car towed to the dealership for the repair. The dealership repaired the issue for free since I was still under warranty.
Corrective Action:
I was driving and then the car turned off and was unable to restart. There was no warning. The car was fine and then it wasn't. The power steering also stops working. Fortunately I was at a red light and not in the intersection yet. The check engine light wasn't on. The BECM (battery control module) failed. I had to get the car towed to the dealership for the repair. The dealership repaired the issue for free since I was still under warranty.
Additional Notes:
I was driving and then the car turned off and was unable to restart. There was no warning. The car was fine and then it wasn't. The power steering also stops working. Fortunately I was at a red light and not in the intersection yet. The check engine light wasn't on. The BECM (battery control module) failed. I had to get the car towed to the dealership for the repair. The dealership repaired the issue for free since I was still under warranty.
Mfg Campaign: 11561253
Recall Date: Dec 21, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
All of a sudden while braking on a freeway offramp, the check engine light came on and a reduced propulsion warning came on my screen. The car ran weird for about a day, then it wouldn't start. I had it towed to a dealer, they diagnosed the BECM went bad, now my car has been there 2.5 weeks and there's no estimated ship date for the part, much less repair date. If they said they had enough parts for BECM failures, they're either lying to you or they're lying to me.
Corrective Action:
All of a sudden while braking on a freeway offramp, the check engine light came on and a reduced propulsion warning came on my screen. The car ran weird for about a day, then it wouldn't start. I had it towed to a dealer, they diagnosed the BECM went bad, now my car has been there 2.5 weeks and there's no estimated ship date for the part, much less repair date. If they said they had enough parts for BECM failures, they're either lying to you or they're lying to me.
Additional Notes:
All of a sudden while braking on a freeway offramp, the check engine light came on and a reduced propulsion warning came on my screen. The car ran weird for about a day, then it wouldn't start. I had it towed to a dealer, they diagnosed the BECM went bad, now my car has been there 2.5 weeks and there's no estimated ship date for the part, much less repair date. If they said they had enough parts for BECM failures, they're either lying to you or they're lying to me.
Mfg Campaign: 11561294
Recall Date: Dec 21, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
All of a sudden while braking on a freeway offramp, the check engine light came on and a reduced propulsion warning came on my screen. The car ran weird for about a day, then it wouldn't start. I had it towed to a dealer, they diagnosed the BECM went bad, now my car has been there 2.5 weeks and there's no estimated ship date for the part, much less repair date. If they said they had enough parts for BECM failures, they're either lying to you or they're lying to me.
Corrective Action:
All of a sudden while braking on a freeway offramp, the check engine light came on and a reduced propulsion warning came on my screen. The car ran weird for about a day, then it wouldn't start. I had it towed to a dealer, they diagnosed the BECM went bad, now my car has been there 2.5 weeks and there's no estimated ship date for the part, much less repair date. If they said they had enough parts for BECM failures, they're either lying to you or they're lying to me.
Additional Notes:
All of a sudden while braking on a freeway offramp, the check engine light came on and a reduced propulsion warning came on my screen. The car ran weird for about a day, then it wouldn't start. I had it towed to a dealer, they diagnosed the BECM went bad, now my car has been there 2.5 weeks and there's no estimated ship date for the part, much less repair date. If they said they had enough parts for BECM failures, they're either lying to you or they're lying to me.
Mfg Campaign: 11561294
Recall Date: Dec 21, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
All of a sudden while braking on a freeway offramp, the check engine light came on and a reduced propulsion warning came on my screen. The car ran weird for about a day, then it wouldn't start. I had it towed to a dealer, they diagnosed the BECM went bad, now my car has been there 2.5 weeks and there's no estimated ship date for the part, much less repair date. If they said they had enough parts for BECM failures, they're either lying to you or they're lying to me.
Corrective Action:
All of a sudden while braking on a freeway offramp, the check engine light came on and a reduced propulsion warning came on my screen. The car ran weird for about a day, then it wouldn't start. I had it towed to a dealer, they diagnosed the BECM went bad, now my car has been there 2.5 weeks and there's no estimated ship date for the part, much less repair date. If they said they had enough parts for BECM failures, they're either lying to you or they're lying to me.
Additional Notes:
All of a sudden while braking on a freeway offramp, the check engine light came on and a reduced propulsion warning came on my screen. The car ran weird for about a day, then it wouldn't start. I had it towed to a dealer, they diagnosed the BECM went bad, now my car has been there 2.5 weeks and there's no estimated ship date for the part, much less repair date. If they said they had enough parts for BECM failures, they're either lying to you or they're lying to me.
Mfg Campaign: 11561294
Recall Date: Dec 21, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving approximately 65 MPH, the vehicle suddenly lost power and decelerated to 35 MPH. During the failure, the message "Reduced Power" was displayed. After turning off and restarting the vehicle, the failure remained, and the vehicle was driven to the residence at a reduced speed. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted. The failure mileage was 26,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving approximately 65 MPH, the vehicle suddenly lost power and decelerated to 35 MPH. During the failure, the message "Reduced Power" was displayed. After turning off and restarting the vehicle, the failure remained, and the vehicle was driven to the residence at a reduced speed. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted. The failure mileage was 26,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving approximately 65 MPH, the vehicle suddenly lost power and decelerated to 35 MPH. During the failure, the message "Reduced Power" was displayed. After turning off and restarting the vehicle, the failure remained, and the vehicle was driven to the residence at a reduced speed. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted. The failure mileage was 26,000.
Mfg Campaign: 11561080
Recall Date: Dec 20, 2023
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving approximately 65 MPH, the vehicle suddenly lost power and decelerated to 35 MPH. During the failure, the message "Reduced Power" was displayed. After turning off and restarting the vehicle, the failure remained, and the vehicle was driven to the residence at a reduced speed. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted. The failure mileage was 26,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving approximately 65 MPH, the vehicle suddenly lost power and decelerated to 35 MPH. During the failure, the message "Reduced Power" was displayed. After turning off and restarting the vehicle, the failure remained, and the vehicle was driven to the residence at a reduced speed. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted. The failure mileage was 26,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving approximately 65 MPH, the vehicle suddenly lost power and decelerated to 35 MPH. During the failure, the message "Reduced Power" was displayed. After turning off and restarting the vehicle, the failure remained, and the vehicle was driven to the residence at a reduced speed. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted. The failure mileage was 26,000.
Mfg Campaign: 11561080
Recall Date: Dec 20, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The BECM located in the battery compartment failed The vehicle was completely immobilized and would turn on but would not "start" leaving me stranded. Away from home. The local Chevrolet dealership confirmed the BECM was at fault The vehicle gave no clear indication of a pending BECM failure before the failure
Corrective Action:
The BECM located in the battery compartment failed The vehicle was completely immobilized and would turn on but would not "start" leaving me stranded. Away from home. The local Chevrolet dealership confirmed the BECM was at fault The vehicle gave no clear indication of a pending BECM failure before the failure
Additional Notes:
The BECM located in the battery compartment failed The vehicle was completely immobilized and would turn on but would not "start" leaving me stranded. Away from home. The local Chevrolet dealership confirmed the BECM was at fault The vehicle gave no clear indication of a pending BECM failure before the failure
Mfg Campaign: 11561082
Recall Date: Dec 20, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The BECM located in the battery compartment failed The vehicle was completely immobilized and would turn on but would not "start" leaving me stranded. Away from home. The local Chevrolet dealership confirmed the BECM was at fault The vehicle gave no clear indication of a pending BECM failure before the failure
Corrective Action:
The BECM located in the battery compartment failed The vehicle was completely immobilized and would turn on but would not "start" leaving me stranded. Away from home. The local Chevrolet dealership confirmed the BECM was at fault The vehicle gave no clear indication of a pending BECM failure before the failure
Additional Notes:
The BECM located in the battery compartment failed The vehicle was completely immobilized and would turn on but would not "start" leaving me stranded. Away from home. The local Chevrolet dealership confirmed the BECM was at fault The vehicle gave no clear indication of a pending BECM failure before the failure
Mfg Campaign: 11561082
Recall Date: Dec 20, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The BECM located in the battery compartment failed The vehicle was completely immobilized and would turn on but would not "start" leaving me stranded. Away from home. The local Chevrolet dealership confirmed the BECM was at fault The vehicle gave no clear indication of a pending BECM failure before the failure
Corrective Action:
The BECM located in the battery compartment failed The vehicle was completely immobilized and would turn on but would not "start" leaving me stranded. Away from home. The local Chevrolet dealership confirmed the BECM was at fault The vehicle gave no clear indication of a pending BECM failure before the failure
Additional Notes:
The BECM located in the battery compartment failed The vehicle was completely immobilized and would turn on but would not "start" leaving me stranded. Away from home. The local Chevrolet dealership confirmed the BECM was at fault The vehicle gave no clear indication of a pending BECM failure before the failure
Mfg Campaign: 11561082
Recall Date: Dec 20, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 65 MPH, the Hybrid battery drained; however, the engine failed to activate as needed. Due to the failure, the vehicle stalled, and the contact coasted the vehicle to the shoulder of the highway. Due to the failure, the vehicle was initially towed to the residence then to the dealer. The vehicle was kept in dealer possession where repairs were made to the ECM (Electrical Control Module). Since the repair, the contact stated that the vehicle intermittently failed to start up while depressing the START/STOP button. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 65 MPH, the Hybrid battery drained; however, the engine failed to activate as needed. Due to the failure, the vehicle stalled, and the contact coasted the vehicle to the shoulder of the highway. Due to the failure, the vehicle was initially towed to the residence then to the dealer. The vehicle was kept in dealer possession where repairs were made to the ECM (Electrical Control Module). Since the repair, the contact stated that the vehicle intermittently failed to start up while depressing the START/STOP button. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 65 MPH, the Hybrid battery drained; however, the engine failed to activate as needed. Due to the failure, the vehicle stalled, and the contact coasted the vehicle to the shoulder of the highway. Due to the failure, the vehicle was initially towed to the residence then to the dealer. The vehicle was kept in dealer possession where repairs were made to the ECM (Electrical Control Module). Since the repair, the contact stated that the vehicle intermittently failed to start up while depressing the START/STOP button. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.
Mfg Campaign: 11560638
Recall Date: Dec 18, 2023
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