Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Sometimes when the vehicle powers on, it will not engage to drive in gas or electric mode when fully charged or with a full gas tank. Also sometimes while driving, it will say "gas mode not available propulsion limited". It frequently says "charging not available" as well. This is an on going, intermittent, problem.
Corrective Action:
Sometimes when the vehicle powers on, it will not engage to drive in gas or electric mode when fully charged or with a full gas tank. Also sometimes while driving, it will say "gas mode not available propulsion limited". It frequently says "charging not available" as well. This is an on going, intermittent, problem.
Additional Notes:
Sometimes when the vehicle powers on, it will not engage to drive in gas or electric mode when fully charged or with a full gas tank. Also sometimes while driving, it will say "gas mode not available propulsion limited". It frequently says "charging not available" as well. This is an on going, intermittent, problem.
Mfg Campaign: 11558158
Recall Date: Dec 3, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Sometimes when the vehicle powers on, it will not engage to drive in gas or electric mode when fully charged or with a full gas tank. Also sometimes while driving, it will say "gas mode not available propulsion limited". It frequently says "charging not available" as well. This is an on going, intermittent, problem.
Corrective Action:
Sometimes when the vehicle powers on, it will not engage to drive in gas or electric mode when fully charged or with a full gas tank. Also sometimes while driving, it will say "gas mode not available propulsion limited". It frequently says "charging not available" as well. This is an on going, intermittent, problem.
Additional Notes:
Sometimes when the vehicle powers on, it will not engage to drive in gas or electric mode when fully charged or with a full gas tank. Also sometimes while driving, it will say "gas mode not available propulsion limited". It frequently says "charging not available" as well. This is an on going, intermittent, problem.
Mfg Campaign: 11558158
Recall Date: Dec 3, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car will occasionally lose power when driving on battery. In my experience this most often occurs after turning, but can occur seemingly randomly at other times. It's a frightening experience because you just don't know when it will occur, what you'll be doing, and how it will impact other drivers. I spent $8k trying to fix the issue and took it to two dealership issues who said the transmission needs to be replaced. We got the transmission replaced, but the issue persists. The issue happens daily. I don't know what component failed, but yes, it is available for inspection. Safety is put at risk because the car randomly loses power while driving and switches to gas mode. Yes, the problem has been seen by a local dealer. No, the vehicle or component has not been inspected by the manufacturer, police, or insurance rep. No, there are no indicators of the failure before or after the loss of power.
Corrective Action:
The car will occasionally lose power when driving on battery. In my experience this most often occurs after turning, but can occur seemingly randomly at other times. It's a frightening experience because you just don't know when it will occur, what you'll be doing, and how it will impact other drivers. I spent $8k trying to fix the issue and took it to two dealership issues who said the transmission needs to be replaced. We got the transmission replaced, but the issue persists. The issue happens daily. I don't know what component failed, but yes, it is available for inspection. Safety is put at risk because the car randomly loses power while driving and switches to gas mode. Yes, the problem has been seen by a local dealer. No, the vehicle or component has not been inspected by the manufacturer, police, or insurance rep. No, there are no indicators of the failure before or after the loss of power.
Additional Notes:
The car will occasionally lose power when driving on battery. In my experience this most often occurs after turning, but can occur seemingly randomly at other times. It's a frightening experience because you just don't know when it will occur, what you'll be doing, and how it will impact other drivers. I spent $8k trying to fix the issue and took it to two dealership issues who said the transmission needs to be replaced. We got the transmission replaced, but the issue persists. The issue happens daily. I don't know what component failed, but yes, it is available for inspection. Safety is put at risk because the car randomly loses power while driving and switches to gas mode. Yes, the problem has been seen by a local dealer. No, the vehicle or component has not been inspected by the manufacturer, police, or insurance rep. No, there are no indicators of the failure before or after the loss of power.
Mfg Campaign: 11558181
Recall Date: Dec 3, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My Volt will suddenly lose propulsion. The air conditioner will stop working and the car will not properly accelerate. There has also been multiple occasion where the car will not power on. Additionally, there has been multiple occasions where the car won’t charge. The failed component is most likely the battery engine control module. My safety and that of others is at risk because of the sudden loss of power and inability to maintain highway speeds. The issue was confirmed at the dealer. The check engine light goes on even after erasing codes, and there are 13 permanent codes related to this issue with no direct resolution. This is a recurring problem.
Corrective Action:
My Volt will suddenly lose propulsion. The air conditioner will stop working and the car will not properly accelerate. There has also been multiple occasion where the car will not power on. Additionally, there has been multiple occasions where the car won’t charge. The failed component is most likely the battery engine control module. My safety and that of others is at risk because of the sudden loss of power and inability to maintain highway speeds. The issue was confirmed at the dealer. The check engine light goes on even after erasing codes, and there are 13 permanent codes related to this issue with no direct resolution. This is a recurring problem.
Additional Notes:
My Volt will suddenly lose propulsion. The air conditioner will stop working and the car will not properly accelerate. There has also been multiple occasion where the car will not power on. Additionally, there has been multiple occasions where the car won’t charge. The failed component is most likely the battery engine control module. My safety and that of others is at risk because of the sudden loss of power and inability to maintain highway speeds. The issue was confirmed at the dealer. The check engine light goes on even after erasing codes, and there are 13 permanent codes related to this issue with no direct resolution. This is a recurring problem.
Mfg Campaign: 11558204
Recall Date: Dec 3, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My Volt will suddenly lose propulsion. The air conditioner will stop working and the car will not properly accelerate. There has also been multiple occasion where the car will not power on. Additionally, there has been multiple occasions where the car won’t charge. The failed component is most likely the battery engine control module. My safety and that of others is at risk because of the sudden loss of power and inability to maintain highway speeds. The issue was confirmed at the dealer. The check engine light goes on even after erasing codes, and there are 13 permanent codes related to this issue with no direct resolution. This is a recurring problem.
Corrective Action:
My Volt will suddenly lose propulsion. The air conditioner will stop working and the car will not properly accelerate. There has also been multiple occasion where the car will not power on. Additionally, there has been multiple occasions where the car won’t charge. The failed component is most likely the battery engine control module. My safety and that of others is at risk because of the sudden loss of power and inability to maintain highway speeds. The issue was confirmed at the dealer. The check engine light goes on even after erasing codes, and there are 13 permanent codes related to this issue with no direct resolution. This is a recurring problem.
Additional Notes:
My Volt will suddenly lose propulsion. The air conditioner will stop working and the car will not properly accelerate. There has also been multiple occasion where the car will not power on. Additionally, there has been multiple occasions where the car won’t charge. The failed component is most likely the battery engine control module. My safety and that of others is at risk because of the sudden loss of power and inability to maintain highway speeds. The issue was confirmed at the dealer. The check engine light goes on even after erasing codes, and there are 13 permanent codes related to this issue with no direct resolution. This is a recurring problem.
Mfg Campaign: 11558204
Recall Date: Dec 3, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My Volt will suddenly lose propulsion. The air conditioner will stop working and the car will not properly accelerate. There has also been multiple occasion where the car will not power on. Additionally, there has been multiple occasions where the car won’t charge. The failed component is most likely the battery engine control module. My safety and that of others is at risk because of the sudden loss of power and inability to maintain highway speeds. The issue was confirmed at the dealer. The check engine light goes on even after erasing codes, and there are 13 permanent codes related to this issue with no direct resolution. This is a recurring problem.
Corrective Action:
My Volt will suddenly lose propulsion. The air conditioner will stop working and the car will not properly accelerate. There has also been multiple occasion where the car will not power on. Additionally, there has been multiple occasions where the car won’t charge. The failed component is most likely the battery engine control module. My safety and that of others is at risk because of the sudden loss of power and inability to maintain highway speeds. The issue was confirmed at the dealer. The check engine light goes on even after erasing codes, and there are 13 permanent codes related to this issue with no direct resolution. This is a recurring problem.
Additional Notes:
My Volt will suddenly lose propulsion. The air conditioner will stop working and the car will not properly accelerate. There has also been multiple occasion where the car will not power on. Additionally, there has been multiple occasions where the car won’t charge. The failed component is most likely the battery engine control module. My safety and that of others is at risk because of the sudden loss of power and inability to maintain highway speeds. The issue was confirmed at the dealer. The check engine light goes on even after erasing codes, and there are 13 permanent codes related to this issue with no direct resolution. This is a recurring problem.
Mfg Campaign: 11558204
Recall Date: Dec 3, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Started acceleration on the freeway, car couldn't turn on engine, message came on dash "reduced propulsion mode" and check engine light came on, could only drive on battery, car was very sluggish, luckily had battery to exit after a few miles to get off the freeway. Had to restart car. If I had depleted the battery as I usually do that day, I would have had a dead car on the freeway with ton of traffic buzzing me and my family.
Corrective Action:
Started acceleration on the freeway, car couldn't turn on engine, message came on dash "reduced propulsion mode" and check engine light came on, could only drive on battery, car was very sluggish, luckily had battery to exit after a few miles to get off the freeway. Had to restart car. If I had depleted the battery as I usually do that day, I would have had a dead car on the freeway with ton of traffic buzzing me and my family.
Additional Notes:
Started acceleration on the freeway, car couldn't turn on engine, message came on dash "reduced propulsion mode" and check engine light came on, could only drive on battery, car was very sluggish, luckily had battery to exit after a few miles to get off the freeway. Had to restart car. If I had depleted the battery as I usually do that day, I would have had a dead car on the freeway with ton of traffic buzzing me and my family.
Mfg Campaign: 11558230
Recall Date: Dec 3, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Started acceleration on the freeway, car couldn't turn on engine, message came on dash "reduced propulsion mode" and check engine light came on, could only drive on battery, car was very sluggish, luckily had battery to exit after a few miles to get off the freeway. Had to restart car. If I had depleted the battery as I usually do that day, I would have had a dead car on the freeway with ton of traffic buzzing me and my family.
Corrective Action:
Started acceleration on the freeway, car couldn't turn on engine, message came on dash "reduced propulsion mode" and check engine light came on, could only drive on battery, car was very sluggish, luckily had battery to exit after a few miles to get off the freeway. Had to restart car. If I had depleted the battery as I usually do that day, I would have had a dead car on the freeway with ton of traffic buzzing me and my family.
Additional Notes:
Started acceleration on the freeway, car couldn't turn on engine, message came on dash "reduced propulsion mode" and check engine light came on, could only drive on battery, car was very sluggish, luckily had battery to exit after a few miles to get off the freeway. Had to restart car. If I had depleted the battery as I usually do that day, I would have had a dead car on the freeway with ton of traffic buzzing me and my family.
Mfg Campaign: 11558230
Recall Date: Dec 3, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On Nov5th 2023 the dash displayed "Shift to Park" and "Unable to Charge" and would not move. New 12v battery installed on the 7th, still had issue. OBD codes pointed to MAF and MAP sensors. Both replaced, but now "Reduced power" displayed on dash and erratic and limited to 30 mph driving function was experienced. PRND shifter replaced and car worked fine for 1 week. Then "shift to park" and difficulty to move car was happening again. Called dealer and under "reduced power" drove car to dealer on Nov 22nd. Car was erratic and I felt like it would stop moving at any time while in traffic.Now dealer has has car and they say they are not sure of solution and parts may take weeks to arrive. Saw article in Reuters about other Volt owners with same problem on Dec 1st, so I'm adding my car to the group. Thanks!
Corrective Action:
On Nov5th 2023 the dash displayed "Shift to Park" and "Unable to Charge" and would not move. New 12v battery installed on the 7th, still had issue. OBD codes pointed to MAF and MAP sensors. Both replaced, but now "Reduced power" displayed on dash and erratic and limited to 30 mph driving function was experienced. PRND shifter replaced and car worked fine for 1 week. Then "shift to park" and difficulty to move car was happening again. Called dealer and under "reduced power" drove car to dealer on Nov 22nd. Car was erratic and I felt like it would stop moving at any time while in traffic.Now dealer has has car and they say they are not sure of solution and parts may take weeks to arrive. Saw article in Reuters about other Volt owners with same problem on Dec 1st, so I'm adding my car to the group. Thanks!
Additional Notes:
On Nov5th 2023 the dash displayed "Shift to Park" and "Unable to Charge" and would not move. New 12v battery installed on the 7th, still had issue. OBD codes pointed to MAF and MAP sensors. Both replaced, but now "Reduced power" displayed on dash and erratic and limited to 30 mph driving function was experienced. PRND shifter replaced and car worked fine for 1 week. Then "shift to park" and difficulty to move car was happening again. Called dealer and under "reduced power" drove car to dealer on Nov 22nd. Car was erratic and I felt like it would stop moving at any time while in traffic.Now dealer has has car and they say they are not sure of solution and parts may take weeks to arrive. Saw article in Reuters about other Volt owners with same problem on Dec 1st, so I'm adding my car to the group. Thanks!
Mfg Campaign: 11558040
Recall Date: Dec 2, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Becm module is failing currently we have an engine check light that illuminates every other drive. Started November 26th. We experienced reduced propulsion message . We have experience the car not going into gear to drive or go reverse. It seems these issues occur at random. Check light codes are u2619-u2624. A dealership will be taking a look at the car on Monday
Corrective Action:
Becm module is failing currently we have an engine check light that illuminates every other drive. Started November 26th. We experienced reduced propulsion message . We have experience the car not going into gear to drive or go reverse. It seems these issues occur at random. Check light codes are u2619-u2624. A dealership will be taking a look at the car on Monday
Additional Notes:
Becm module is failing currently we have an engine check light that illuminates every other drive. Started November 26th. We experienced reduced propulsion message . We have experience the car not going into gear to drive or go reverse. It seems these issues occur at random. Check light codes are u2619-u2624. A dealership will be taking a look at the car on Monday
Mfg Campaign: 11558052
Recall Date: Dec 2, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Becm module is failing currently we have an engine check light that illuminates every other drive. Started November 26th. We experienced reduced propulsion message . We have experience the car not going into gear to drive or go reverse. It seems these issues occur at random. Check light codes are u2619-u2624. A dealership will be taking a look at the car on Monday
Corrective Action:
Becm module is failing currently we have an engine check light that illuminates every other drive. Started November 26th. We experienced reduced propulsion message . We have experience the car not going into gear to drive or go reverse. It seems these issues occur at random. Check light codes are u2619-u2624. A dealership will be taking a look at the car on Monday
Additional Notes:
Becm module is failing currently we have an engine check light that illuminates every other drive. Started November 26th. We experienced reduced propulsion message . We have experience the car not going into gear to drive or go reverse. It seems these issues occur at random. Check light codes are u2619-u2624. A dealership will be taking a look at the car on Monday
Mfg Campaign: 11558052
Recall Date: Dec 2, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car intermittantly lost propultion while driving. this started happening more and more frequently. One time driving on the freeway propulsion cut out and I barely made it to the side of the road. Put the car in park and it would start again. Drive for a few hundred feet then it would cut out again. Finally took it into the dealer when I was driving down the highway and propulsion cut out and I was stuck in the middle of traffic. As I was driving the instrument cluster power remained on but the engine just cut out. I was using the electric motor at the time but this is happened on the ice as well. As I rolled to a stop in the middle of traffic I put it in park so that I could restart the car as I had been able to previously but it would not start. It would not let me shift the car out of park into neutral so I could push it to the side of the road. After several attempts of disconnecting the battery and the high voltage battery I was able to get the car out of park into neutral. Even when I shifted the car into drive the propulsion system would not work, a officer stopped traffic to allow me to push the car to the side of the road. After getting to the dealer they were able to determine that a ground strap to the engine chassis was at fault. It interrupted the communication on the can bus which wouldn't allow the ECU to communicate with the drivetrain Which just shut down the propulsion system. This was extremely scary I have attached a snapshot of fault codes and snapshots of a video I took showing that the screen would just show that the car was initializing the entire time
Corrective Action:
Car intermittantly lost propultion while driving. this started happening more and more frequently. One time driving on the freeway propulsion cut out and I barely made it to the side of the road. Put the car in park and it would start again. Drive for a few hundred feet then it would cut out again. Finally took it into the dealer when I was driving down the highway and propulsion cut out and I was stuck in the middle of traffic. As I was driving the instrument cluster power remained on but the engine just cut out. I was using the electric motor at the time but this is happened on the ice as well. As I rolled to a stop in the middle of traffic I put it in park so that I could restart the car as I had been able to previously but it would not start. It would not let me shift the car out of park into neutral so I could push it to the side of the road. After several attempts of disconnecting the battery and the high voltage battery I was able to get the car out of park into neutral. Even when I shifted the car into drive the propulsion system would not work, a officer stopped traffic to allow me to push the car to the side of the road. After getting to the dealer they were able to determine that a ground strap to the engine chassis was at fault. It interrupted the communication on the can bus which wouldn't allow the ECU to communicate with the drivetrain Which just shut down the propulsion system. This was extremely scary I have attached a snapshot of fault codes and snapshots of a video I took showing that the screen would just show that the car was initializing the entire time
Additional Notes:
Car intermittantly lost propultion while driving. this started happening more and more frequently. One time driving on the freeway propulsion cut out and I barely made it to the side of the road. Put the car in park and it would start again. Drive for a few hundred feet then it would cut out again. Finally took it into the dealer when I was driving down the highway and propulsion cut out and I was stuck in the middle of traffic. As I was driving the instrument cluster power remained on but the engine just cut out. I was using the electric motor at the time but this is happened on the ice as well. As I rolled to a stop in the middle of traffic I put it in park so that I could restart the car as I had been able to previously but it would not start. It would not let me shift the car out of park into neutral so I could push it to the side of the road. After several attempts of disconnecting the battery and the high voltage battery I was able to get the car out of park into neutral. Even when I shifted the car into drive the propulsion system would not work, a officer stopped traffic to allow me to push the car to the side of the road. After getting to the dealer they were able to determine that a ground strap to the engine chassis was at fault. It interrupted the communication on the can bus which wouldn't allow the ECU to communicate with the drivetrain Which just shut down the propulsion system. This was extremely scary I have attached a snapshot of fault codes and snapshots of a video I took showing that the screen would just show that the car was initializing the entire time
Mfg Campaign: 11558062
Recall Date: Dec 2, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car intermittantly lost propultion while driving. this started happening more and more frequently. One time driving on the freeway propulsion cut out and I barely made it to the side of the road. Put the car in park and it would start again. Drive for a few hundred feet then it would cut out again. Finally took it into the dealer when I was driving down the highway and propulsion cut out and I was stuck in the middle of traffic. As I was driving the instrument cluster power remained on but the engine just cut out. I was using the electric motor at the time but this is happened on the ice as well. As I rolled to a stop in the middle of traffic I put it in park so that I could restart the car as I had been able to previously but it would not start. It would not let me shift the car out of park into neutral so I could push it to the side of the road. After several attempts of disconnecting the battery and the high voltage battery I was able to get the car out of park into neutral. Even when I shifted the car into drive the propulsion system would not work, a officer stopped traffic to allow me to push the car to the side of the road. After getting to the dealer they were able to determine that a ground strap to the engine chassis was at fault. It interrupted the communication on the can bus which wouldn't allow the ECU to communicate with the drivetrain Which just shut down the propulsion system. This was extremely scary I have attached a snapshot of fault codes and snapshots of a video I took showing that the screen would just show that the car was initializing the entire time
Corrective Action:
Car intermittantly lost propultion while driving. this started happening more and more frequently. One time driving on the freeway propulsion cut out and I barely made it to the side of the road. Put the car in park and it would start again. Drive for a few hundred feet then it would cut out again. Finally took it into the dealer when I was driving down the highway and propulsion cut out and I was stuck in the middle of traffic. As I was driving the instrument cluster power remained on but the engine just cut out. I was using the electric motor at the time but this is happened on the ice as well. As I rolled to a stop in the middle of traffic I put it in park so that I could restart the car as I had been able to previously but it would not start. It would not let me shift the car out of park into neutral so I could push it to the side of the road. After several attempts of disconnecting the battery and the high voltage battery I was able to get the car out of park into neutral. Even when I shifted the car into drive the propulsion system would not work, a officer stopped traffic to allow me to push the car to the side of the road. After getting to the dealer they were able to determine that a ground strap to the engine chassis was at fault. It interrupted the communication on the can bus which wouldn't allow the ECU to communicate with the drivetrain Which just shut down the propulsion system. This was extremely scary I have attached a snapshot of fault codes and snapshots of a video I took showing that the screen would just show that the car was initializing the entire time
Additional Notes:
Car intermittantly lost propultion while driving. this started happening more and more frequently. One time driving on the freeway propulsion cut out and I barely made it to the side of the road. Put the car in park and it would start again. Drive for a few hundred feet then it would cut out again. Finally took it into the dealer when I was driving down the highway and propulsion cut out and I was stuck in the middle of traffic. As I was driving the instrument cluster power remained on but the engine just cut out. I was using the electric motor at the time but this is happened on the ice as well. As I rolled to a stop in the middle of traffic I put it in park so that I could restart the car as I had been able to previously but it would not start. It would not let me shift the car out of park into neutral so I could push it to the side of the road. After several attempts of disconnecting the battery and the high voltage battery I was able to get the car out of park into neutral. Even when I shifted the car into drive the propulsion system would not work, a officer stopped traffic to allow me to push the car to the side of the road. After getting to the dealer they were able to determine that a ground strap to the engine chassis was at fault. It interrupted the communication on the can bus which wouldn't allow the ECU to communicate with the drivetrain Which just shut down the propulsion system. This was extremely scary I have attached a snapshot of fault codes and snapshots of a video I took showing that the screen would just show that the car was initializing the entire time
Mfg Campaign: 11558062
Recall Date: Dec 2, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Car intermittantly lost propultion while driving. this started happening more and more frequently. One time driving on the freeway propulsion cut out and I barely made it to the side of the road. Put the car in park and it would start again. Drive for a few hundred feet then it would cut out again. Finally took it into the dealer when I was driving down the highway and propulsion cut out and I was stuck in the middle of traffic. As I was driving the instrument cluster power remained on but the engine just cut out. I was using the electric motor at the time but this is happened on the ice as well. As I rolled to a stop in the middle of traffic I put it in park so that I could restart the car as I had been able to previously but it would not start. It would not let me shift the car out of park into neutral so I could push it to the side of the road. After several attempts of disconnecting the battery and the high voltage battery I was able to get the car out of park into neutral. Even when I shifted the car into drive the propulsion system would not work, a officer stopped traffic to allow me to push the car to the side of the road. After getting to the dealer they were able to determine that a ground strap to the engine chassis was at fault. It interrupted the communication on the can bus which wouldn't allow the ECU to communicate with the drivetrain Which just shut down the propulsion system. This was extremely scary I have attached a snapshot of fault codes and snapshots of a video I took showing that the screen would just show that the car was initializing the entire time
Corrective Action:
Car intermittantly lost propultion while driving. this started happening more and more frequently. One time driving on the freeway propulsion cut out and I barely made it to the side of the road. Put the car in park and it would start again. Drive for a few hundred feet then it would cut out again. Finally took it into the dealer when I was driving down the highway and propulsion cut out and I was stuck in the middle of traffic. As I was driving the instrument cluster power remained on but the engine just cut out. I was using the electric motor at the time but this is happened on the ice as well. As I rolled to a stop in the middle of traffic I put it in park so that I could restart the car as I had been able to previously but it would not start. It would not let me shift the car out of park into neutral so I could push it to the side of the road. After several attempts of disconnecting the battery and the high voltage battery I was able to get the car out of park into neutral. Even when I shifted the car into drive the propulsion system would not work, a officer stopped traffic to allow me to push the car to the side of the road. After getting to the dealer they were able to determine that a ground strap to the engine chassis was at fault. It interrupted the communication on the can bus which wouldn't allow the ECU to communicate with the drivetrain Which just shut down the propulsion system. This was extremely scary I have attached a snapshot of fault codes and snapshots of a video I took showing that the screen would just show that the car was initializing the entire time
Additional Notes:
Car intermittantly lost propultion while driving. this started happening more and more frequently. One time driving on the freeway propulsion cut out and I barely made it to the side of the road. Put the car in park and it would start again. Drive for a few hundred feet then it would cut out again. Finally took it into the dealer when I was driving down the highway and propulsion cut out and I was stuck in the middle of traffic. As I was driving the instrument cluster power remained on but the engine just cut out. I was using the electric motor at the time but this is happened on the ice as well. As I rolled to a stop in the middle of traffic I put it in park so that I could restart the car as I had been able to previously but it would not start. It would not let me shift the car out of park into neutral so I could push it to the side of the road. After several attempts of disconnecting the battery and the high voltage battery I was able to get the car out of park into neutral. Even when I shifted the car into drive the propulsion system would not work, a officer stopped traffic to allow me to push the car to the side of the road. After getting to the dealer they were able to determine that a ground strap to the engine chassis was at fault. It interrupted the communication on the can bus which wouldn't allow the ECU to communicate with the drivetrain Which just shut down the propulsion system. This was extremely scary I have attached a snapshot of fault codes and snapshots of a video I took showing that the screen would just show that the car was initializing the entire time
Mfg Campaign: 11558062
Recall Date: Dec 2, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On the morning of April 27, 2022, our 2017 Chevy Volt, with what I believe to be a fully charged high voltage battery (was plugged in to charge the entire previous night) and at least a quarter tank of gas, would not start either the electrical or gasoline drive train. The 12 volt battery showed low voltage, so I purchased and replaced the 12 volt battery. The Volt continued to not start in either gas or electric propulsion mode. Checked the OBD 11 codes, and they matched up with what was reported on line to be Battery Energy Control Module (BECM) failure. On May 3, 2022, the Volt was put on a flatbed and taken to Holz Motors in Milwaukee. They verified the BECM failure, ordered new BECM, and was told none were available. Put on waiting list for BECM, and the Volt was repaired 8 weeks later on June 28, 2022. Cost of repair was $2439.63. Volt had 110,875 miles on it and was out of warranty. Not happy to bear the full cost of replacement of the BECM, but felt fortunate that it failed while parked in my garage. There were NO symptoms leading up to failure, and the car was totally unable to move. Overnight voltage drop of the 12 volt battery (the one I replaced also went dead) meant that operation of door locks, etc would also soon have occurred. Outcome would have been much worse if this failure had occurred while driving.
Corrective Action:
On the morning of April 27, 2022, our 2017 Chevy Volt, with what I believe to be a fully charged high voltage battery (was plugged in to charge the entire previous night) and at least a quarter tank of gas, would not start either the electrical or gasoline drive train. The 12 volt battery showed low voltage, so I purchased and replaced the 12 volt battery. The Volt continued to not start in either gas or electric propulsion mode. Checked the OBD 11 codes, and they matched up with what was reported on line to be Battery Energy Control Module (BECM) failure. On May 3, 2022, the Volt was put on a flatbed and taken to Holz Motors in Milwaukee. They verified the BECM failure, ordered new BECM, and was told none were available. Put on waiting list for BECM, and the Volt was repaired 8 weeks later on June 28, 2022. Cost of repair was $2439.63. Volt had 110,875 miles on it and was out of warranty. Not happy to bear the full cost of replacement of the BECM, but felt fortunate that it failed while parked in my garage. There were NO symptoms leading up to failure, and the car was totally unable to move. Overnight voltage drop of the 12 volt battery (the one I replaced also went dead) meant that operation of door locks, etc would also soon have occurred. Outcome would have been much worse if this failure had occurred while driving.
Additional Notes:
On the morning of April 27, 2022, our 2017 Chevy Volt, with what I believe to be a fully charged high voltage battery (was plugged in to charge the entire previous night) and at least a quarter tank of gas, would not start either the electrical or gasoline drive train. The 12 volt battery showed low voltage, so I purchased and replaced the 12 volt battery. The Volt continued to not start in either gas or electric propulsion mode. Checked the OBD 11 codes, and they matched up with what was reported on line to be Battery Energy Control Module (BECM) failure. On May 3, 2022, the Volt was put on a flatbed and taken to Holz Motors in Milwaukee. They verified the BECM failure, ordered new BECM, and was told none were available. Put on waiting list for BECM, and the Volt was repaired 8 weeks later on June 28, 2022. Cost of repair was $2439.63. Volt had 110,875 miles on it and was out of warranty. Not happy to bear the full cost of replacement of the BECM, but felt fortunate that it failed while parked in my garage. There were NO symptoms leading up to failure, and the car was totally unable to move. Overnight voltage drop of the 12 volt battery (the one I replaced also went dead) meant that operation of door locks, etc would also soon have occurred. Outcome would have been much worse if this failure had occurred while driving.
Mfg Campaign: 11558089
Recall Date: Dec 2, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was making a left turn at a light and the vehicle suddenly popped up “shift to park” warning on the dash and simultaneously lost power. The vehicle would only roll under what momentum was generated prior to the warning. Luckily I was able to get through the turn and coast safely off to the side of the road. Chevy volt is currently at the dealership being assessed. They are telling me I will need a new 12v battery and new gear shifter for $1100.00. These were replaced, but the dealership called and told me I will now need a new ECM, or something like that, for an additional $2400.00. Car is currently at Ricart Chevrolet in Dublin,OH waiting on my decision. And I’m being told the part needed is on backorder and may be a month to arrive. After researching this, it seems Chevy knows about this issue and seems very irresponsible to knowingly put volt owners in harms way. Needless to say I’m not happy and feel something should be done by Chevy to rectify the situation.
Corrective Action:
I was making a left turn at a light and the vehicle suddenly popped up “shift to park” warning on the dash and simultaneously lost power. The vehicle would only roll under what momentum was generated prior to the warning. Luckily I was able to get through the turn and coast safely off to the side of the road. Chevy volt is currently at the dealership being assessed. They are telling me I will need a new 12v battery and new gear shifter for $1100.00. These were replaced, but the dealership called and told me I will now need a new ECM, or something like that, for an additional $2400.00. Car is currently at Ricart Chevrolet in Dublin,OH waiting on my decision. And I’m being told the part needed is on backorder and may be a month to arrive. After researching this, it seems Chevy knows about this issue and seems very irresponsible to knowingly put volt owners in harms way. Needless to say I’m not happy and feel something should be done by Chevy to rectify the situation.
Additional Notes:
I was making a left turn at a light and the vehicle suddenly popped up “shift to park” warning on the dash and simultaneously lost power. The vehicle would only roll under what momentum was generated prior to the warning. Luckily I was able to get through the turn and coast safely off to the side of the road. Chevy volt is currently at the dealership being assessed. They are telling me I will need a new 12v battery and new gear shifter for $1100.00. These were replaced, but the dealership called and told me I will now need a new ECM, or something like that, for an additional $2400.00. Car is currently at Ricart Chevrolet in Dublin,OH waiting on my decision. And I’m being told the part needed is on backorder and may be a month to arrive. After researching this, it seems Chevy knows about this issue and seems very irresponsible to knowingly put volt owners in harms way. Needless to say I’m not happy and feel something should be done by Chevy to rectify the situation.
Mfg Campaign: 11558097
Recall Date: Dec 2, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Egr valve failed causing walk home fuse to blow causing vehicle to shut down while driving. Check engine light did come on. The problem was reproducible as car would not start, egr valve needed replacement. I would like to add that the video on youtube on cleaning the egr valve for this car has 27000 views, with is more than 1/3 of the number of Chevy Volts of this generation that have been sold. This is a serious and consistent issue.
Corrective Action:
Egr valve failed causing walk home fuse to blow causing vehicle to shut down while driving. Check engine light did come on. The problem was reproducible as car would not start, egr valve needed replacement. I would like to add that the video on youtube on cleaning the egr valve for this car has 27000 views, with is more than 1/3 of the number of Chevy Volts of this generation that have been sold. This is a serious and consistent issue.
Additional Notes:
Egr valve failed causing walk home fuse to blow causing vehicle to shut down while driving. Check engine light did come on. The problem was reproducible as car would not start, egr valve needed replacement. I would like to add that the video on youtube on cleaning the egr valve for this car has 27000 views, with is more than 1/3 of the number of Chevy Volts of this generation that have been sold. This is a serious and consistent issue.
Mfg Campaign: 11557834
Recall Date: Dec 1, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
During a drive the car began warning of loss of propulsion. The vehicle is at a dealer waiting for repair since Oct 16, 2023. There is no ETA on back ordered EGR valve that the technician anticipates a fix.
Corrective Action:
During a drive the car began warning of loss of propulsion. The vehicle is at a dealer waiting for repair since Oct 16, 2023. There is no ETA on back ordered EGR valve that the technician anticipates a fix.
Additional Notes:
During a drive the car began warning of loss of propulsion. The vehicle is at a dealer waiting for repair since Oct 16, 2023. There is no ETA on back ordered EGR valve that the technician anticipates a fix.
Mfg Campaign: 11557845
Recall Date: Dec 1, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
During a drive the car began warning of loss of propulsion. The vehicle is at a dealer waiting for repair since Oct 16, 2023. There is no ETA on back ordered EGR valve that the technician anticipates a fix.
Corrective Action:
During a drive the car began warning of loss of propulsion. The vehicle is at a dealer waiting for repair since Oct 16, 2023. There is no ETA on back ordered EGR valve that the technician anticipates a fix.
Additional Notes:
During a drive the car began warning of loss of propulsion. The vehicle is at a dealer waiting for repair since Oct 16, 2023. There is no ETA on back ordered EGR valve that the technician anticipates a fix.
Mfg Campaign: 11557845
Recall Date: Dec 1, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
During a drive the car began warning of loss of propulsion. The vehicle is at a dealer waiting for repair since Oct 16, 2023. There is no ETA on back ordered EGR valve that the technician anticipates a fix.
Corrective Action:
During a drive the car began warning of loss of propulsion. The vehicle is at a dealer waiting for repair since Oct 16, 2023. There is no ETA on back ordered EGR valve that the technician anticipates a fix.
Additional Notes:
During a drive the car began warning of loss of propulsion. The vehicle is at a dealer waiting for repair since Oct 16, 2023. There is no ETA on back ordered EGR valve that the technician anticipates a fix.
Mfg Campaign: 11557845
Recall Date: Dec 1, 2023
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