Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Sliding doors open when you open either front door.
Corrective Action:
Sliding doors open when you open either front door.
Additional Notes:
Sliding doors open when you open either front door.
Mfg Campaign: 11653752
Recall Date: Apr 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
clock spring in the steering column broke.
Corrective Action:
clock spring in the steering column broke.
Additional Notes:
clock spring in the steering column broke.
Mfg Campaign: 11653753
Recall Date: Apr 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
grille shudder broke
Corrective Action:
grille shudder broke
Additional Notes:
grille shudder broke
Mfg Campaign: 11653754
Recall Date: Apr 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
P0302 code triggered the CEL. Spark plug showed signs of coolant spark plug, and leak down pressure test presented a leaking cylinder head gasket. Disassembly of the air intake manifold revealed the oil cooler was leaking oil and mixing oil with coolant.
Corrective Action:
P0302 code triggered the CEL. Spark plug showed signs of coolant spark plug, and leak down pressure test presented a leaking cylinder head gasket. Disassembly of the air intake manifold revealed the oil cooler was leaking oil and mixing oil with coolant.
Additional Notes:
P0302 code triggered the CEL. Spark plug showed signs of coolant spark plug, and leak down pressure test presented a leaking cylinder head gasket. Disassembly of the air intake manifold revealed the oil cooler was leaking oil and mixing oil with coolant.
Mfg Campaign: 11653790
Recall Date: Apr 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am writing to report another incident related to my 2017 Chrysler Pacifica. Today, while driving on a major highway, my vehicle unexpectedly shut off and braked violently multiple times without warning, creating a serious safety hazard. Fortunately, there was no accident, but due to the sudden and forceful braking, I am now experiencing pain in my head, neck, upper back, and shoulders. I previously reported electrical issues with this vehicle on January 22, 2024. Given the recurring nature of these problems, I am extremely concerned about the ongoing safety risks. Please advise on the next steps to formally document this incident and any updates regarding similar reports or investigations into this issue. I appreciate your prompt attention to this matter and look forward to your response.
Corrective Action:
I am writing to report another incident related to my 2017 Chrysler Pacifica. Today, while driving on a major highway, my vehicle unexpectedly shut off and braked violently multiple times without warning, creating a serious safety hazard. Fortunately, there was no accident, but due to the sudden and forceful braking, I am now experiencing pain in my head, neck, upper back, and shoulders. I previously reported electrical issues with this vehicle on January 22, 2024. Given the recurring nature of these problems, I am extremely concerned about the ongoing safety risks. Please advise on the next steps to formally document this incident and any updates regarding similar reports or investigations into this issue. I appreciate your prompt attention to this matter and look forward to your response.
Additional Notes:
I am writing to report another incident related to my 2017 Chrysler Pacifica. Today, while driving on a major highway, my vehicle unexpectedly shut off and braked violently multiple times without warning, creating a serious safety hazard. Fortunately, there was no accident, but due to the sudden and forceful braking, I am now experiencing pain in my head, neck, upper back, and shoulders. I previously reported electrical issues with this vehicle on January 22, 2024. Given the recurring nature of these problems, I am extremely concerned about the ongoing safety risks. Please advise on the next steps to formally document this incident and any updates regarding similar reports or investigations into this issue. I appreciate your prompt attention to this matter and look forward to your response.
Mfg Campaign: 11652115
Recall Date: Apr 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I am writing to report another incident related to my 2017 Chrysler Pacifica. Today, while driving on a major highway, my vehicle unexpectedly shut off and braked violently multiple times without warning, creating a serious safety hazard. Fortunately, there was no accident, but due to the sudden and forceful braking, I am now experiencing pain in my head, neck, upper back, and shoulders. I previously reported electrical issues with this vehicle on January 22, 2024. Given the recurring nature of these problems, I am extremely concerned about the ongoing safety risks. Please advise on the next steps to formally document this incident and any updates regarding similar reports or investigations into this issue. I appreciate your prompt attention to this matter and look forward to your response.
Corrective Action:
I am writing to report another incident related to my 2017 Chrysler Pacifica. Today, while driving on a major highway, my vehicle unexpectedly shut off and braked violently multiple times without warning, creating a serious safety hazard. Fortunately, there was no accident, but due to the sudden and forceful braking, I am now experiencing pain in my head, neck, upper back, and shoulders. I previously reported electrical issues with this vehicle on January 22, 2024. Given the recurring nature of these problems, I am extremely concerned about the ongoing safety risks. Please advise on the next steps to formally document this incident and any updates regarding similar reports or investigations into this issue. I appreciate your prompt attention to this matter and look forward to your response.
Additional Notes:
I am writing to report another incident related to my 2017 Chrysler Pacifica. Today, while driving on a major highway, my vehicle unexpectedly shut off and braked violently multiple times without warning, creating a serious safety hazard. Fortunately, there was no accident, but due to the sudden and forceful braking, I am now experiencing pain in my head, neck, upper back, and shoulders. I previously reported electrical issues with this vehicle on January 22, 2024. Given the recurring nature of these problems, I am extremely concerned about the ongoing safety risks. Please advise on the next steps to formally document this incident and any updates regarding similar reports or investigations into this issue. I appreciate your prompt attention to this matter and look forward to your response.
Mfg Campaign: 11652115
Recall Date: Apr 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
Driver side seat belt locks when I first put it on but as I'm driving down the road, sometimes it will come unlocked by itself
Corrective Action:
Driver side seat belt locks when I first put it on but as I'm driving down the road, sometimes it will come unlocked by itself
Additional Notes:
Driver side seat belt locks when I first put it on but as I'm driving down the road, sometimes it will come unlocked by itself
Mfg Campaign: 11651529
Recall Date: Mar 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hard shifts when accelerating. Constantly having issues where if I press on gas the vehicle hesitates and RPM jumps and jerks my children and I very bad.The vehicle Constantly stalls out to were we can be killed one day! I would like this reported due to the scary situation i have been having on the road with accelerating the vehicle and the car starts smelling like it's going to catch fire one day! I keep smelling oil burning and no one acts like they know about the thousands of recalls about the transmission failure that is not covered for my vin. This is a waste of money to be investigating my vehicle issue. This vehicle was poorly made to kill someone. No check engine lights have ever been displayed since I bought this vehicle
Corrective Action:
Hard shifts when accelerating. Constantly having issues where if I press on gas the vehicle hesitates and RPM jumps and jerks my children and I very bad.The vehicle Constantly stalls out to were we can be killed one day! I would like this reported due to the scary situation i have been having on the road with accelerating the vehicle and the car starts smelling like it's going to catch fire one day! I keep smelling oil burning and no one acts like they know about the thousands of recalls about the transmission failure that is not covered for my vin. This is a waste of money to be investigating my vehicle issue. This vehicle was poorly made to kill someone. No check engine lights have ever been displayed since I bought this vehicle
Additional Notes:
Hard shifts when accelerating. Constantly having issues where if I press on gas the vehicle hesitates and RPM jumps and jerks my children and I very bad.The vehicle Constantly stalls out to were we can be killed one day! I would like this reported due to the scary situation i have been having on the road with accelerating the vehicle and the car starts smelling like it's going to catch fire one day! I keep smelling oil burning and no one acts like they know about the thousands of recalls about the transmission failure that is not covered for my vin. This is a waste of money to be investigating my vehicle issue. This vehicle was poorly made to kill someone. No check engine lights have ever been displayed since I bought this vehicle
Mfg Campaign: 11651241
Recall Date: Mar 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Had to have PLASTIC oil filter housing and Oil cooler replaced due to warping from the engine heat and leaking into engine bay causing a burning oil smell throughout the entire vehicle. Was replaced by Meineke car care with an aftermarket Aluminum constructed part. Constantly having transmission issues since the vehicle hit 70,000 miles. Now at 139,000. Fluid flush and fill done and transmission fluid was ridiculously thin and dirty despite it being known as a SEALED transmission and being told by Chrysler that no fluid changes should ever need to be done for the transmission. Seems as though the transmission may be slipping, and is shifting very hard after having the fluid changed.
Corrective Action:
Had to have PLASTIC oil filter housing and Oil cooler replaced due to warping from the engine heat and leaking into engine bay causing a burning oil smell throughout the entire vehicle. Was replaced by Meineke car care with an aftermarket Aluminum constructed part. Constantly having transmission issues since the vehicle hit 70,000 miles. Now at 139,000. Fluid flush and fill done and transmission fluid was ridiculously thin and dirty despite it being known as a SEALED transmission and being told by Chrysler that no fluid changes should ever need to be done for the transmission. Seems as though the transmission may be slipping, and is shifting very hard after having the fluid changed.
Additional Notes:
Had to have PLASTIC oil filter housing and Oil cooler replaced due to warping from the engine heat and leaking into engine bay causing a burning oil smell throughout the entire vehicle. Was replaced by Meineke car care with an aftermarket Aluminum constructed part. Constantly having transmission issues since the vehicle hit 70,000 miles. Now at 139,000. Fluid flush and fill done and transmission fluid was ridiculously thin and dirty despite it being known as a SEALED transmission and being told by Chrysler that no fluid changes should ever need to be done for the transmission. Seems as though the transmission may be slipping, and is shifting very hard after having the fluid changed.
Mfg Campaign: 11650658
Recall Date: Mar 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Had to have PLASTIC oil filter housing and Oil cooler replaced due to warping from the engine heat and leaking into engine bay causing a burning oil smell throughout the entire vehicle. Was replaced by Meineke car care with an aftermarket Aluminum constructed part. Constantly having transmission issues since the vehicle hit 70,000 miles. Now at 139,000. Fluid flush and fill done and transmission fluid was ridiculously thin and dirty despite it being known as a SEALED transmission and being told by Chrysler that no fluid changes should ever need to be done for the transmission. Seems as though the transmission may be slipping, and is shifting very hard after having the fluid changed.
Corrective Action:
Had to have PLASTIC oil filter housing and Oil cooler replaced due to warping from the engine heat and leaking into engine bay causing a burning oil smell throughout the entire vehicle. Was replaced by Meineke car care with an aftermarket Aluminum constructed part. Constantly having transmission issues since the vehicle hit 70,000 miles. Now at 139,000. Fluid flush and fill done and transmission fluid was ridiculously thin and dirty despite it being known as a SEALED transmission and being told by Chrysler that no fluid changes should ever need to be done for the transmission. Seems as though the transmission may be slipping, and is shifting very hard after having the fluid changed.
Additional Notes:
Had to have PLASTIC oil filter housing and Oil cooler replaced due to warping from the engine heat and leaking into engine bay causing a burning oil smell throughout the entire vehicle. Was replaced by Meineke car care with an aftermarket Aluminum constructed part. Constantly having transmission issues since the vehicle hit 70,000 miles. Now at 139,000. Fluid flush and fill done and transmission fluid was ridiculously thin and dirty despite it being known as a SEALED transmission and being told by Chrysler that no fluid changes should ever need to be done for the transmission. Seems as though the transmission may be slipping, and is shifting very hard after having the fluid changed.
Mfg Campaign: 11650658
Recall Date: Mar 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder 5 was misfiring causing driveability problems. If the engine were to fail completely, then the vehicle could become uncontrollable and cause an accident. The manufacturer knows about the problem but has not issued a recall. The vehicle was repaired by the local car dealer. The problem occured around 57000 miles on the odometer. A check engine light did come on.
Corrective Action:
Cylinder 5 was misfiring causing driveability problems. If the engine were to fail completely, then the vehicle could become uncontrollable and cause an accident. The manufacturer knows about the problem but has not issued a recall. The vehicle was repaired by the local car dealer. The problem occured around 57000 miles on the odometer. A check engine light did come on.
Additional Notes:
Cylinder 5 was misfiring causing driveability problems. If the engine were to fail completely, then the vehicle could become uncontrollable and cause an accident. The manufacturer knows about the problem but has not issued a recall. The vehicle was repaired by the local car dealer. The problem occured around 57000 miles on the odometer. A check engine light did come on.
Mfg Campaign: 11649686
Recall Date: Mar 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a misfire in cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle was undrivable. The dealer declined to release the vehicle without repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,600.
Corrective Action:
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a misfire in cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle was undrivable. The dealer declined to release the vehicle without repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,600.
Additional Notes:
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a misfire in cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle was undrivable. The dealer declined to release the vehicle without repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,600.
Mfg Campaign: 11649420
Recall Date: Mar 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Engine has a blown head gasket at 80k miles. Number 3 cylinder keeps misfiring due to the engine coolant being injected into the cylinder due to the blown head gasket. Poor engineering with this engine and I’ve read several others have experienced this same issue. Please do a recall for this issue due to the warranty not wanting to cover this!
Corrective Action:
Engine has a blown head gasket at 80k miles. Number 3 cylinder keeps misfiring due to the engine coolant being injected into the cylinder due to the blown head gasket. Poor engineering with this engine and I’ve read several others have experienced this same issue. Please do a recall for this issue due to the warranty not wanting to cover this!
Additional Notes:
Engine has a blown head gasket at 80k miles. Number 3 cylinder keeps misfiring due to the engine coolant being injected into the cylinder due to the blown head gasket. Poor engineering with this engine and I’ve read several others have experienced this same issue. Please do a recall for this issue due to the warranty not wanting to cover this!
Mfg Campaign: 11648469
Recall Date: Mar 15, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Front right stabilizer broke while driving down street and caused loss of control of vehicle. Vehicle spun to right and crashed into parked vehicle.
Corrective Action:
Front right stabilizer broke while driving down street and caused loss of control of vehicle. Vehicle spun to right and crashed into parked vehicle.
Additional Notes:
Front right stabilizer broke while driving down street and caused loss of control of vehicle. Vehicle spun to right and crashed into parked vehicle.
Mfg Campaign: 11648284
Recall Date: Mar 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Front right stabilizer broke while driving down street and caused loss of control of vehicle. Vehicle spun to right and crashed into parked vehicle.
Corrective Action:
Front right stabilizer broke while driving down street and caused loss of control of vehicle. Vehicle spun to right and crashed into parked vehicle.
Additional Notes:
Front right stabilizer broke while driving down street and caused loss of control of vehicle. Vehicle spun to right and crashed into parked vehicle.
Mfg Campaign: 11648284
Recall Date: Mar 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
In December 2018 a recall on the shifter was issued for Pacificas 2017 and 2018. The emergency brake would engage when ignition was turned on and van would not go forward or reverse. We purchased our 2017 Pacifica van on November 24, 2020. We started having this issue again last year in September 2024. The van’s emergency brake engaged when husband stopped at a red light and couldn’t start the van until after four light changes. Drivers behind us were not happy. He finally got the car to the Chrysler dealership. They had it for 6 weeks without much communication with us and what the problem was. They put a diagnostic device on it and it drove fine from December 2024 until yesterday, March 9, 2025, when the same brake issue came up again and we couldn’t get van started. We left it in the parking lot and our son came and gave us a ride home. Around 10pm last night our son and my husband went back to see if they could get it started to at least get it home. Many tries were unsuccessful until the last try when our son had the driver side door open and turned on the ignition. On the screen it said “Shifter needs service”. My husband had been unable to reach a service personnel to read the device on the van. In the meantime, I called another Chrysler dealer, told them what was going on with van, and asked about the recalls. The lady there was very nice and asked for the VIN on van. She looked it up and said the recall for shifter went out in December 2018, and the issue on our van was fixed in 2020. Is there a way to find the month and day as well as the year in the history? We purchased the van on November 24, in 2020. Is it possible the issue has returned? The recall said it had something to do with dashboard design and something was replaced with the dashboard that was a real safety issue. We were planning to leave tomorrow for an over 900 mile trip to see family and we are concerned about traveling safely. No one has yet to return our calls from the dealership.
Corrective Action:
In December 2018 a recall on the shifter was issued for Pacificas 2017 and 2018. The emergency brake would engage when ignition was turned on and van would not go forward or reverse. We purchased our 2017 Pacifica van on November 24, 2020. We started having this issue again last year in September 2024. The van’s emergency brake engaged when husband stopped at a red light and couldn’t start the van until after four light changes. Drivers behind us were not happy. He finally got the car to the Chrysler dealership. They had it for 6 weeks without much communication with us and what the problem was. They put a diagnostic device on it and it drove fine from December 2024 until yesterday, March 9, 2025, when the same brake issue came up again and we couldn’t get van started. We left it in the parking lot and our son came and gave us a ride home. Around 10pm last night our son and my husband went back to see if they could get it started to at least get it home. Many tries were unsuccessful until the last try when our son had the driver side door open and turned on the ignition. On the screen it said “Shifter needs service”. My husband had been unable to reach a service personnel to read the device on the van. In the meantime, I called another Chrysler dealer, told them what was going on with van, and asked about the recalls. The lady there was very nice and asked for the VIN on van. She looked it up and said the recall for shifter went out in December 2018, and the issue on our van was fixed in 2020. Is there a way to find the month and day as well as the year in the history? We purchased the van on November 24, in 2020. Is it possible the issue has returned? The recall said it had something to do with dashboard design and something was replaced with the dashboard that was a real safety issue. We were planning to leave tomorrow for an over 900 mile trip to see family and we are concerned about traveling safely. No one has yet to return our calls from the dealership.
Additional Notes:
In December 2018 a recall on the shifter was issued for Pacificas 2017 and 2018. The emergency brake would engage when ignition was turned on and van would not go forward or reverse. We purchased our 2017 Pacifica van on November 24, 2020. We started having this issue again last year in September 2024. The van’s emergency brake engaged when husband stopped at a red light and couldn’t start the van until after four light changes. Drivers behind us were not happy. He finally got the car to the Chrysler dealership. They had it for 6 weeks without much communication with us and what the problem was. They put a diagnostic device on it and it drove fine from December 2024 until yesterday, March 9, 2025, when the same brake issue came up again and we couldn’t get van started. We left it in the parking lot and our son came and gave us a ride home. Around 10pm last night our son and my husband went back to see if they could get it started to at least get it home. Many tries were unsuccessful until the last try when our son had the driver side door open and turned on the ignition. On the screen it said “Shifter needs service”. My husband had been unable to reach a service personnel to read the device on the van. In the meantime, I called another Chrysler dealer, told them what was going on with van, and asked about the recalls. The lady there was very nice and asked for the VIN on van. She looked it up and said the recall for shifter went out in December 2018, and the issue on our van was fixed in 2020. Is there a way to find the month and day as well as the year in the history? We purchased the van on November 24, in 2020. Is it possible the issue has returned? The recall said it had something to do with dashboard design and something was replaced with the dashboard that was a real safety issue. We were planning to leave tomorrow for an over 900 mile trip to see family and we are concerned about traveling safely. No one has yet to return our calls from the dealership.
Mfg Campaign: 11647473
Recall Date: Mar 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In December 2018 a recall on the shifter was issued for Pacificas 2017 and 2018. The emergency brake would engage when ignition was turned on and van would not go forward or reverse. We purchased our 2017 Pacifica van on November 24, 2020. We started having this issue again last year in September 2024. The van’s emergency brake engaged when husband stopped at a red light and couldn’t start the van until after four light changes. Drivers behind us were not happy. He finally got the car to the Chrysler dealership. They had it for 6 weeks without much communication with us and what the problem was. They put a diagnostic device on it and it drove fine from December 2024 until yesterday, March 9, 2025, when the same brake issue came up again and we couldn’t get van started. We left it in the parking lot and our son came and gave us a ride home. Around 10pm last night our son and my husband went back to see if they could get it started to at least get it home. Many tries were unsuccessful until the last try when our son had the driver side door open and turned on the ignition. On the screen it said “Shifter needs service”. My husband had been unable to reach a service personnel to read the device on the van. In the meantime, I called another Chrysler dealer, told them what was going on with van, and asked about the recalls. The lady there was very nice and asked for the VIN on van. She looked it up and said the recall for shifter went out in December 2018, and the issue on our van was fixed in 2020. Is there a way to find the month and day as well as the year in the history? We purchased the van on November 24, in 2020. Is it possible the issue has returned? The recall said it had something to do with dashboard design and something was replaced with the dashboard that was a real safety issue. We were planning to leave tomorrow for an over 900 mile trip to see family and we are concerned about traveling safely. No one has yet to return our calls from the dealership.
Corrective Action:
In December 2018 a recall on the shifter was issued for Pacificas 2017 and 2018. The emergency brake would engage when ignition was turned on and van would not go forward or reverse. We purchased our 2017 Pacifica van on November 24, 2020. We started having this issue again last year in September 2024. The van’s emergency brake engaged when husband stopped at a red light and couldn’t start the van until after four light changes. Drivers behind us were not happy. He finally got the car to the Chrysler dealership. They had it for 6 weeks without much communication with us and what the problem was. They put a diagnostic device on it and it drove fine from December 2024 until yesterday, March 9, 2025, when the same brake issue came up again and we couldn’t get van started. We left it in the parking lot and our son came and gave us a ride home. Around 10pm last night our son and my husband went back to see if they could get it started to at least get it home. Many tries were unsuccessful until the last try when our son had the driver side door open and turned on the ignition. On the screen it said “Shifter needs service”. My husband had been unable to reach a service personnel to read the device on the van. In the meantime, I called another Chrysler dealer, told them what was going on with van, and asked about the recalls. The lady there was very nice and asked for the VIN on van. She looked it up and said the recall for shifter went out in December 2018, and the issue on our van was fixed in 2020. Is there a way to find the month and day as well as the year in the history? We purchased the van on November 24, in 2020. Is it possible the issue has returned? The recall said it had something to do with dashboard design and something was replaced with the dashboard that was a real safety issue. We were planning to leave tomorrow for an over 900 mile trip to see family and we are concerned about traveling safely. No one has yet to return our calls from the dealership.
Additional Notes:
In December 2018 a recall on the shifter was issued for Pacificas 2017 and 2018. The emergency brake would engage when ignition was turned on and van would not go forward or reverse. We purchased our 2017 Pacifica van on November 24, 2020. We started having this issue again last year in September 2024. The van’s emergency brake engaged when husband stopped at a red light and couldn’t start the van until after four light changes. Drivers behind us were not happy. He finally got the car to the Chrysler dealership. They had it for 6 weeks without much communication with us and what the problem was. They put a diagnostic device on it and it drove fine from December 2024 until yesterday, March 9, 2025, when the same brake issue came up again and we couldn’t get van started. We left it in the parking lot and our son came and gave us a ride home. Around 10pm last night our son and my husband went back to see if they could get it started to at least get it home. Many tries were unsuccessful until the last try when our son had the driver side door open and turned on the ignition. On the screen it said “Shifter needs service”. My husband had been unable to reach a service personnel to read the device on the van. In the meantime, I called another Chrysler dealer, told them what was going on with van, and asked about the recalls. The lady there was very nice and asked for the VIN on van. She looked it up and said the recall for shifter went out in December 2018, and the issue on our van was fixed in 2020. Is there a way to find the month and day as well as the year in the history? We purchased the van on November 24, in 2020. Is it possible the issue has returned? The recall said it had something to do with dashboard design and something was replaced with the dashboard that was a real safety issue. We were planning to leave tomorrow for an over 900 mile trip to see family and we are concerned about traveling safely. No one has yet to return our calls from the dealership.
Mfg Campaign: 11647473
Recall Date: Mar 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Unknown
Corrective Action:
Unknown
Additional Notes:
Unknown
Mfg Campaign: 11646821
Recall Date: Mar 6, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Unknown
Corrective Action:
Unknown
Additional Notes:
Unknown
Mfg Campaign: 11646821
Recall Date: Mar 6, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The check engine light came on. Upon using a code reader, a code for a misfire in cylinder 3 populated. The ignition coil was replaced for cylinder 3. About a month later, the check engine light came back on and all 6 spark plugs were replaced. My vehicle had some rough starts periodically. As time went on, the rough starts turned into serious shaking. The check engine would come on and be gone in a day or so. Every time the code reader read cylinder 3. After months of trying to trouble shoot and do what we could, we took it to a mechanic where they informed us that my vehicle had a blown head gasket. They revealed to us that this is a very common problem with the particular engine, 3.6L Pentastar. This is a problem that they have seen for years in this particular engine. The mechanic had to send part of my engine out to a machine shop to be re-drilled properly in order to fix the issue which was very costly. The safety of my family was put at risk as the gasket blew while we were driving down the freeway unsure if we were going to make it home. My vehicle has not been inspected by anyone other than ourselves, the mechanic and the machine shop.
Corrective Action:
The check engine light came on. Upon using a code reader, a code for a misfire in cylinder 3 populated. The ignition coil was replaced for cylinder 3. About a month later, the check engine light came back on and all 6 spark plugs were replaced. My vehicle had some rough starts periodically. As time went on, the rough starts turned into serious shaking. The check engine would come on and be gone in a day or so. Every time the code reader read cylinder 3. After months of trying to trouble shoot and do what we could, we took it to a mechanic where they informed us that my vehicle had a blown head gasket. They revealed to us that this is a very common problem with the particular engine, 3.6L Pentastar. This is a problem that they have seen for years in this particular engine. The mechanic had to send part of my engine out to a machine shop to be re-drilled properly in order to fix the issue which was very costly. The safety of my family was put at risk as the gasket blew while we were driving down the freeway unsure if we were going to make it home. My vehicle has not been inspected by anyone other than ourselves, the mechanic and the machine shop.
Additional Notes:
The check engine light came on. Upon using a code reader, a code for a misfire in cylinder 3 populated. The ignition coil was replaced for cylinder 3. About a month later, the check engine light came back on and all 6 spark plugs were replaced. My vehicle had some rough starts periodically. As time went on, the rough starts turned into serious shaking. The check engine would come on and be gone in a day or so. Every time the code reader read cylinder 3. After months of trying to trouble shoot and do what we could, we took it to a mechanic where they informed us that my vehicle had a blown head gasket. They revealed to us that this is a very common problem with the particular engine, 3.6L Pentastar. This is a problem that they have seen for years in this particular engine. The mechanic had to send part of my engine out to a machine shop to be re-drilled properly in order to fix the issue which was very costly. The safety of my family was put at risk as the gasket blew while we were driving down the freeway unsure if we were going to make it home. My vehicle has not been inspected by anyone other than ourselves, the mechanic and the machine shop.
Mfg Campaign: 11646476
Recall Date: Mar 5, 2025
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