Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TWO ISSUES. VEHICLE RANDOMLY HARD SHIFTS. SLIDING PASSENGER DOORS WILL RE OPEN AFTER CLOSING
Corrective Action:
TWO ISSUES. VEHICLE RANDOMLY HARD SHIFTS. SLIDING PASSENGER DOORS WILL RE OPEN AFTER CLOSING
Additional Notes:
TWO ISSUES. VEHICLE RANDOMLY HARD SHIFTS. SLIDING PASSENGER DOORS WILL RE OPEN AFTER CLOSING
Mfg Campaign: 11374666
Recall Date: Nov 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TWO ISSUES. VEHICLE RANDOMLY HARD SHIFTS. SLIDING PASSENGER DOORS WILL RE OPEN AFTER CLOSING
Corrective Action:
TWO ISSUES. VEHICLE RANDOMLY HARD SHIFTS. SLIDING PASSENGER DOORS WILL RE OPEN AFTER CLOSING
Additional Notes:
TWO ISSUES. VEHICLE RANDOMLY HARD SHIFTS. SLIDING PASSENGER DOORS WILL RE OPEN AFTER CLOSING
Mfg Campaign: 11374666
Recall Date: Nov 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TWO ISSUES. VEHICLE RANDOMLY HARD SHIFTS. SLIDING PASSENGER DOORS WILL RE OPEN AFTER CLOSING
Corrective Action:
TWO ISSUES. VEHICLE RANDOMLY HARD SHIFTS. SLIDING PASSENGER DOORS WILL RE OPEN AFTER CLOSING
Additional Notes:
TWO ISSUES. VEHICLE RANDOMLY HARD SHIFTS. SLIDING PASSENGER DOORS WILL RE OPEN AFTER CLOSING
Mfg Campaign: 11374666
Recall Date: Nov 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DROVE TOP SPEED OF 20 MPH BECAUSE I WAS ON BASE. CAME TO STOP AT STOP SIGN TO TURN ONTO MARYLAND AVE TO EXIT THE BASE. STARTED TO ACCELERATE TO TURN LEFT, MID TURN, VAN SHUT OFF/DIED, ERROR MESSAGE OF PUT CAR INTO PARK AND THEN VEHICLE SPEED TOO HIGH(SOMETHING ALONG THOSE LINES) FLASHED. WOULDN'T TURN BACK ON FOR ABOUT 5 SECONDS. NOTE: 2 CHILDREN AS PASSENGERS AT THE TIME BATTERY REPLACED NOV 2019-DUE TO SAME PROBLEM/ELECTRICAL ISSUES TRANSMISSION REPLACED JAN 2020 DUE TO ONGOING ISSUE (WARRANTY COVERED)
Corrective Action:
DROVE TOP SPEED OF 20 MPH BECAUSE I WAS ON BASE. CAME TO STOP AT STOP SIGN TO TURN ONTO MARYLAND AVE TO EXIT THE BASE. STARTED TO ACCELERATE TO TURN LEFT, MID TURN, VAN SHUT OFF/DIED, ERROR MESSAGE OF PUT CAR INTO PARK AND THEN VEHICLE SPEED TOO HIGH(SOMETHING ALONG THOSE LINES) FLASHED. WOULDN'T TURN BACK ON FOR ABOUT 5 SECONDS. NOTE: 2 CHILDREN AS PASSENGERS AT THE TIME BATTERY REPLACED NOV 2019-DUE TO SAME PROBLEM/ELECTRICAL ISSUES TRANSMISSION REPLACED JAN 2020 DUE TO ONGOING ISSUE (WARRANTY COVERED)
Additional Notes:
DROVE TOP SPEED OF 20 MPH BECAUSE I WAS ON BASE. CAME TO STOP AT STOP SIGN TO TURN ONTO MARYLAND AVE TO EXIT THE BASE. STARTED TO ACCELERATE TO TURN LEFT, MID TURN, VAN SHUT OFF/DIED, ERROR MESSAGE OF PUT CAR INTO PARK AND THEN VEHICLE SPEED TOO HIGH(SOMETHING ALONG THOSE LINES) FLASHED. WOULDN'T TURN BACK ON FOR ABOUT 5 SECONDS. NOTE: 2 CHILDREN AS PASSENGERS AT THE TIME BATTERY REPLACED NOV 2019-DUE TO SAME PROBLEM/ELECTRICAL ISSUES TRANSMISSION REPLACED JAN 2020 DUE TO ONGOING ISSUE (WARRANTY COVERED)
Mfg Campaign: 11373694
Recall Date: Nov 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
DROVE TOP SPEED OF 20 MPH BECAUSE I WAS ON BASE. CAME TO STOP AT STOP SIGN TO TURN ONTO MARYLAND AVE TO EXIT THE BASE. STARTED TO ACCELERATE TO TURN LEFT, MID TURN, VAN SHUT OFF/DIED, ERROR MESSAGE OF PUT CAR INTO PARK AND THEN VEHICLE SPEED TOO HIGH(SOMETHING ALONG THOSE LINES) FLASHED. WOULDN'T TURN BACK ON FOR ABOUT 5 SECONDS. NOTE: 2 CHILDREN AS PASSENGERS AT THE TIME BATTERY REPLACED NOV 2019-DUE TO SAME PROBLEM/ELECTRICAL ISSUES TRANSMISSION REPLACED JAN 2020 DUE TO ONGOING ISSUE (WARRANTY COVERED)
Corrective Action:
DROVE TOP SPEED OF 20 MPH BECAUSE I WAS ON BASE. CAME TO STOP AT STOP SIGN TO TURN ONTO MARYLAND AVE TO EXIT THE BASE. STARTED TO ACCELERATE TO TURN LEFT, MID TURN, VAN SHUT OFF/DIED, ERROR MESSAGE OF PUT CAR INTO PARK AND THEN VEHICLE SPEED TOO HIGH(SOMETHING ALONG THOSE LINES) FLASHED. WOULDN'T TURN BACK ON FOR ABOUT 5 SECONDS. NOTE: 2 CHILDREN AS PASSENGERS AT THE TIME BATTERY REPLACED NOV 2019-DUE TO SAME PROBLEM/ELECTRICAL ISSUES TRANSMISSION REPLACED JAN 2020 DUE TO ONGOING ISSUE (WARRANTY COVERED)
Additional Notes:
DROVE TOP SPEED OF 20 MPH BECAUSE I WAS ON BASE. CAME TO STOP AT STOP SIGN TO TURN ONTO MARYLAND AVE TO EXIT THE BASE. STARTED TO ACCELERATE TO TURN LEFT, MID TURN, VAN SHUT OFF/DIED, ERROR MESSAGE OF PUT CAR INTO PARK AND THEN VEHICLE SPEED TOO HIGH(SOMETHING ALONG THOSE LINES) FLASHED. WOULDN'T TURN BACK ON FOR ABOUT 5 SECONDS. NOTE: 2 CHILDREN AS PASSENGERS AT THE TIME BATTERY REPLACED NOV 2019-DUE TO SAME PROBLEM/ELECTRICAL ISSUES TRANSMISSION REPLACED JAN 2020 DUE TO ONGOING ISSUE (WARRANTY COVERED)
Mfg Campaign: 11373694
Recall Date: Nov 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
DROVE TOP SPEED OF 20 MPH BECAUSE I WAS ON BASE. CAME TO STOP AT STOP SIGN TO TURN ONTO MARYLAND AVE TO EXIT THE BASE. STARTED TO ACCELERATE TO TURN LEFT, MID TURN, VAN SHUT OFF/DIED, ERROR MESSAGE OF PUT CAR INTO PARK AND THEN VEHICLE SPEED TOO HIGH(SOMETHING ALONG THOSE LINES) FLASHED. WOULDN'T TURN BACK ON FOR ABOUT 5 SECONDS. NOTE: 2 CHILDREN AS PASSENGERS AT THE TIME BATTERY REPLACED NOV 2019-DUE TO SAME PROBLEM/ELECTRICAL ISSUES TRANSMISSION REPLACED JAN 2020 DUE TO ONGOING ISSUE (WARRANTY COVERED)
Corrective Action:
DROVE TOP SPEED OF 20 MPH BECAUSE I WAS ON BASE. CAME TO STOP AT STOP SIGN TO TURN ONTO MARYLAND AVE TO EXIT THE BASE. STARTED TO ACCELERATE TO TURN LEFT, MID TURN, VAN SHUT OFF/DIED, ERROR MESSAGE OF PUT CAR INTO PARK AND THEN VEHICLE SPEED TOO HIGH(SOMETHING ALONG THOSE LINES) FLASHED. WOULDN'T TURN BACK ON FOR ABOUT 5 SECONDS. NOTE: 2 CHILDREN AS PASSENGERS AT THE TIME BATTERY REPLACED NOV 2019-DUE TO SAME PROBLEM/ELECTRICAL ISSUES TRANSMISSION REPLACED JAN 2020 DUE TO ONGOING ISSUE (WARRANTY COVERED)
Additional Notes:
DROVE TOP SPEED OF 20 MPH BECAUSE I WAS ON BASE. CAME TO STOP AT STOP SIGN TO TURN ONTO MARYLAND AVE TO EXIT THE BASE. STARTED TO ACCELERATE TO TURN LEFT, MID TURN, VAN SHUT OFF/DIED, ERROR MESSAGE OF PUT CAR INTO PARK AND THEN VEHICLE SPEED TOO HIGH(SOMETHING ALONG THOSE LINES) FLASHED. WOULDN'T TURN BACK ON FOR ABOUT 5 SECONDS. NOTE: 2 CHILDREN AS PASSENGERS AT THE TIME BATTERY REPLACED NOV 2019-DUE TO SAME PROBLEM/ELECTRICAL ISSUES TRANSMISSION REPLACED JAN 2020 DUE TO ONGOING ISSUE (WARRANTY COVERED)
Mfg Campaign: 11373694
Recall Date: Nov 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 PACIFICA STARTED TO MAKE BUZZING SOUNDS 2 WEEKS AGO. NOISE HAPPENS WHEN EITHER SLIDING DOOR ARE OPENED WHEN VAN IS IN PARK..
Corrective Action:
2017 PACIFICA STARTED TO MAKE BUZZING SOUNDS 2 WEEKS AGO. NOISE HAPPENS WHEN EITHER SLIDING DOOR ARE OPENED WHEN VAN IS IN PARK..
Additional Notes:
2017 PACIFICA STARTED TO MAKE BUZZING SOUNDS 2 WEEKS AGO. NOISE HAPPENS WHEN EITHER SLIDING DOOR ARE OPENED WHEN VAN IS IN PARK..
Mfg Campaign: 11366984
Recall Date: Oct 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
STRUTS HAVE FAILED AND BEEN REPAIRED TWICE ON DRIVER AND PASSENGER FRONT. STRUTS ARE MAKING NOISE WHEN MOVING AT SPEEDS OF 0-35 FOR A THIRD TIME WHICH TYPICALLY INDICATES THEY ARE FAILING AGAIN.
Corrective Action:
STRUTS HAVE FAILED AND BEEN REPAIRED TWICE ON DRIVER AND PASSENGER FRONT. STRUTS ARE MAKING NOISE WHEN MOVING AT SPEEDS OF 0-35 FOR A THIRD TIME WHICH TYPICALLY INDICATES THEY ARE FAILING AGAIN.
Additional Notes:
STRUTS HAVE FAILED AND BEEN REPAIRED TWICE ON DRIVER AND PASSENGER FRONT. STRUTS ARE MAKING NOISE WHEN MOVING AT SPEEDS OF 0-35 FOR A THIRD TIME WHICH TYPICALLY INDICATES THEY ARE FAILING AGAIN.
Mfg Campaign: 11366187
Recall Date: Oct 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING WHEN MY CAR SUDDENLY STOPPED AND DISPLAYED A MESSAGE TO SHIFT TO START. MY GEAR SHIFT LOCKED AND I HAD TO RESTART THE CAR TO DRIVE.
Corrective Action:
I WAS DRIVING WHEN MY CAR SUDDENLY STOPPED AND DISPLAYED A MESSAGE TO SHIFT TO START. MY GEAR SHIFT LOCKED AND I HAD TO RESTART THE CAR TO DRIVE.
Additional Notes:
I WAS DRIVING WHEN MY CAR SUDDENLY STOPPED AND DISPLAYED A MESSAGE TO SHIFT TO START. MY GEAR SHIFT LOCKED AND I HAD TO RESTART THE CAR TO DRIVE.
Mfg Campaign: 11365303
Recall Date: Oct 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING THE VEHICLE VIOLENTLY JERKS DURING THE SHIFTING OF GEARS FOR THE AUTOMATIC TRANSMISSION. THIS PROBLEM HAS BEEN REPORTED BY NUMEROUS OWNERS OF THE SAME MAKE AND MODEL. I HAVE CONTACTED THE DEALERSHIP FOR REPAIR BUT THEY CLAIMED THEY WERE UNABLE TO DUPLICATE THE FAILURE.
Corrective Action:
WHEN DRIVING THE VEHICLE VIOLENTLY JERKS DURING THE SHIFTING OF GEARS FOR THE AUTOMATIC TRANSMISSION. THIS PROBLEM HAS BEEN REPORTED BY NUMEROUS OWNERS OF THE SAME MAKE AND MODEL. I HAVE CONTACTED THE DEALERSHIP FOR REPAIR BUT THEY CLAIMED THEY WERE UNABLE TO DUPLICATE THE FAILURE.
Additional Notes:
WHEN DRIVING THE VEHICLE VIOLENTLY JERKS DURING THE SHIFTING OF GEARS FOR THE AUTOMATIC TRANSMISSION. THIS PROBLEM HAS BEEN REPORTED BY NUMEROUS OWNERS OF THE SAME MAKE AND MODEL. I HAVE CONTACTED THE DEALERSHIP FOR REPAIR BUT THEY CLAIMED THEY WERE UNABLE TO DUPLICATE THE FAILURE.
Mfg Campaign: 11365253
Recall Date: Oct 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNED A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO SAFFORD CHRYSLER JEEP DODGE RAM FIAT OF SPRINGFIELD, 7611 LOISDALE RD, SPRINGFIELD, VA 22150, FOR A ROUTINE REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE STARTED THE VEHICLE TO DRIVE AND TOOK HER FOOT OFF THE BRAKE PEDAL, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND KNOCKED OVER THE POLE AND CRASHED INTO A WALL BEHIND THE POLE. THE DRIVER SUSTAINED BRUISING FROM THE SEAT BELT AND AIR BAG BUT NO SERIOUS INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE IT REMAINED BUT WAS NOT YET DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT HIS WIFE ATTEMPTED TO APPLY THE BRAKE PEDAL BUT WAS NOT ABLE TO SLOW THE VEHICLE DOWN. THE CONTACT ALSO MENTIONED THAT THE ENTIRE FRONT END WAS DAMAGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,196.
Corrective Action:
TL* THE CONTACT OWNED A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO SAFFORD CHRYSLER JEEP DODGE RAM FIAT OF SPRINGFIELD, 7611 LOISDALE RD, SPRINGFIELD, VA 22150, FOR A ROUTINE REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE STARTED THE VEHICLE TO DRIVE AND TOOK HER FOOT OFF THE BRAKE PEDAL, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND KNOCKED OVER THE POLE AND CRASHED INTO A WALL BEHIND THE POLE. THE DRIVER SUSTAINED BRUISING FROM THE SEAT BELT AND AIR BAG BUT NO SERIOUS INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE IT REMAINED BUT WAS NOT YET DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT HIS WIFE ATTEMPTED TO APPLY THE BRAKE PEDAL BUT WAS NOT ABLE TO SLOW THE VEHICLE DOWN. THE CONTACT ALSO MENTIONED THAT THE ENTIRE FRONT END WAS DAMAGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,196.
Additional Notes:
TL* THE CONTACT OWNED A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO SAFFORD CHRYSLER JEEP DODGE RAM FIAT OF SPRINGFIELD, 7611 LOISDALE RD, SPRINGFIELD, VA 22150, FOR A ROUTINE REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE STARTED THE VEHICLE TO DRIVE AND TOOK HER FOOT OFF THE BRAKE PEDAL, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND KNOCKED OVER THE POLE AND CRASHED INTO A WALL BEHIND THE POLE. THE DRIVER SUSTAINED BRUISING FROM THE SEAT BELT AND AIR BAG BUT NO SERIOUS INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE IT REMAINED BUT WAS NOT YET DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT HIS WIFE ATTEMPTED TO APPLY THE BRAKE PEDAL BUT WAS NOT ABLE TO SLOW THE VEHICLE DOWN. THE CONTACT ALSO MENTIONED THAT THE ENTIRE FRONT END WAS DAMAGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,196.
Mfg Campaign: 11364512
Recall Date: Oct 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLES ELECTRONICS DON'T TURN OFF WHEN CAR IS OFF AND DOOR OPENS, I HAVE HAD TO TURN OFF ACCESSORY BATTERY 3 TIMES SINCE 2018 AND THIS KILLED THE REGULAR BATTERY AS WELL.
Corrective Action:
VEHICLES ELECTRONICS DON'T TURN OFF WHEN CAR IS OFF AND DOOR OPENS, I HAVE HAD TO TURN OFF ACCESSORY BATTERY 3 TIMES SINCE 2018 AND THIS KILLED THE REGULAR BATTERY AS WELL.
Additional Notes:
VEHICLES ELECTRONICS DON'T TURN OFF WHEN CAR IS OFF AND DOOR OPENS, I HAVE HAD TO TURN OFF ACCESSORY BATTERY 3 TIMES SINCE 2018 AND THIS KILLED THE REGULAR BATTERY AS WELL.
Mfg Campaign: 11364552
Recall Date: Oct 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
STALLS FOR A SECOND DURING ACCELERATING VERY UNSAFE ON THE ROAD AND IN STOP AND GO TRAFFIC.
Corrective Action:
STALLS FOR A SECOND DURING ACCELERATING VERY UNSAFE ON THE ROAD AND IN STOP AND GO TRAFFIC.
Additional Notes:
STALLS FOR A SECOND DURING ACCELERATING VERY UNSAFE ON THE ROAD AND IN STOP AND GO TRAFFIC.
Mfg Campaign: 11362581
Recall Date: Oct 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.
Corrective Action:
ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.
Additional Notes:
ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.
Mfg Campaign: 11361617
Recall Date: Sep 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.
Corrective Action:
ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.
Additional Notes:
ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.
Mfg Campaign: 11361617
Recall Date: Sep 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.
Corrective Action:
ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.
Additional Notes:
ELECTRIC PANEL FRIED. DRIVING ALL OF A SUDDEN ON HIGHWAY MY POWER STEERING LIGHT CAME ON JERKED ME TO THE RIGHT VERY HARD AND THE IN LANE LIGHT POP ON THAT'S TURNED OFF IN MY VAN. AND ALL OF A SUDDEN JERKED ME EXTREMLY TO THE LEFT. GOOD THING TRAFFIC WASN'T GOING TO FAST I WOULD OF BEEN DEAD. WHEN EVER YOU WOULD ACCELERATE IT WOULD DO IT AGAIN. I WAS TRYING TO GET IN THE SLOW LANE TO PULL OVER. FIGURE THE CAR NEEDED TO BE TURNED OFF AND REBOOT COMPUTER. THAT DIDN'T HELP AS IT PROCEEDED TO DO IT. SO GOT OFF THE HIGHWAY. CAR ONLY HAS LITTLE OVER 28,000 MILE S IN IT.
Mfg Campaign: 11361617
Recall Date: Sep 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE CRUISE CONTROL DOWNSHIFTS THE TRANSMISSION WHILE DESCENDING HILLS IN ORDER TO MAINTAIN THE DESIRED SPEED. BUT PRIOR TO DOWNSHIFTING THE ENGINE WILL ACCELERATE 5-10MPH DEPENDING UPON THE INITIAL SPEED AND THE GRADE OF THE HILL. WHILE NOT AN ISSUE ON A STRAIGHT ROAD, IT IS A SAFETY ISSUE ON A 70 MPH HWY WITH A 50 MPH CURVE AT THE BOTTOM OF THE HILL, ESPECIALLY WHEN TRACTION IS REDUCED, OFTEN THE CASE ON HWY 37 BETWEEN LIBBY & EUREKA MT. I HAVE TAKEN THE CAR INTO THE DEALER TWICE CONCERNING THIS ISSUE SINCE IT IS 'NORMAL' FOR THIS CAR, IE, IT DOES THE SAME THING ON EVERY HILL WHILE CRUISE CONTROL IS ENGAGED. THEY SAID IT'S NORMAL FOR THIS CAR ' NOTHING TO BE DONE. THE LAST TIME I TOOK IT IN WAS 9/24/2020 AT WHICH TIME THEY GAVE ME A COPY OF A STAR CASE REPORT (ATTACHED). THIS REPORT RECOMMENDS CRUISE NOT BE USED IN HILLY AREAS. WHILE THEY NOTE THAT SPEED MAY INCREASE, NOT THAT IT WILL INCREASE, THEY DON'T MENTION THE INCREASE IS NOT JUST DUE TO GRAVITY BUT ACTUAL ACCELERATION. NOR HAVE I SEEN ANY MENTION OF THIS ISSUE IN THE USERS' MANUAL. 2017 WAS THE FIRST YEAR OF PRODUCTION FOR THE PACIFICA, BUT YOU WILL NOTE THE STAR IS DATED 2012 SO OTHER MODELS MUST ALSO BE SIMILARLY AFFECTED. WE RECENTLY BOUGHT A 2020 RAM 1500 AND THE CRUISE CONTROL WORKS PERFECTLY IN IT, SO I KNOW CHRYSLER KNOWS HOW TO MAKE A SAFE & EFFECTIVE SPEED CONTROL UNIT.
Corrective Action:
THE CRUISE CONTROL DOWNSHIFTS THE TRANSMISSION WHILE DESCENDING HILLS IN ORDER TO MAINTAIN THE DESIRED SPEED. BUT PRIOR TO DOWNSHIFTING THE ENGINE WILL ACCELERATE 5-10MPH DEPENDING UPON THE INITIAL SPEED AND THE GRADE OF THE HILL. WHILE NOT AN ISSUE ON A STRAIGHT ROAD, IT IS A SAFETY ISSUE ON A 70 MPH HWY WITH A 50 MPH CURVE AT THE BOTTOM OF THE HILL, ESPECIALLY WHEN TRACTION IS REDUCED, OFTEN THE CASE ON HWY 37 BETWEEN LIBBY & EUREKA MT. I HAVE TAKEN THE CAR INTO THE DEALER TWICE CONCERNING THIS ISSUE SINCE IT IS 'NORMAL' FOR THIS CAR, IE, IT DOES THE SAME THING ON EVERY HILL WHILE CRUISE CONTROL IS ENGAGED. THEY SAID IT'S NORMAL FOR THIS CAR ' NOTHING TO BE DONE. THE LAST TIME I TOOK IT IN WAS 9/24/2020 AT WHICH TIME THEY GAVE ME A COPY OF A STAR CASE REPORT (ATTACHED). THIS REPORT RECOMMENDS CRUISE NOT BE USED IN HILLY AREAS. WHILE THEY NOTE THAT SPEED MAY INCREASE, NOT THAT IT WILL INCREASE, THEY DON'T MENTION THE INCREASE IS NOT JUST DUE TO GRAVITY BUT ACTUAL ACCELERATION. NOR HAVE I SEEN ANY MENTION OF THIS ISSUE IN THE USERS' MANUAL. 2017 WAS THE FIRST YEAR OF PRODUCTION FOR THE PACIFICA, BUT YOU WILL NOTE THE STAR IS DATED 2012 SO OTHER MODELS MUST ALSO BE SIMILARLY AFFECTED. WE RECENTLY BOUGHT A 2020 RAM 1500 AND THE CRUISE CONTROL WORKS PERFECTLY IN IT, SO I KNOW CHRYSLER KNOWS HOW TO MAKE A SAFE & EFFECTIVE SPEED CONTROL UNIT.
Additional Notes:
THE CRUISE CONTROL DOWNSHIFTS THE TRANSMISSION WHILE DESCENDING HILLS IN ORDER TO MAINTAIN THE DESIRED SPEED. BUT PRIOR TO DOWNSHIFTING THE ENGINE WILL ACCELERATE 5-10MPH DEPENDING UPON THE INITIAL SPEED AND THE GRADE OF THE HILL. WHILE NOT AN ISSUE ON A STRAIGHT ROAD, IT IS A SAFETY ISSUE ON A 70 MPH HWY WITH A 50 MPH CURVE AT THE BOTTOM OF THE HILL, ESPECIALLY WHEN TRACTION IS REDUCED, OFTEN THE CASE ON HWY 37 BETWEEN LIBBY & EUREKA MT. I HAVE TAKEN THE CAR INTO THE DEALER TWICE CONCERNING THIS ISSUE SINCE IT IS 'NORMAL' FOR THIS CAR, IE, IT DOES THE SAME THING ON EVERY HILL WHILE CRUISE CONTROL IS ENGAGED. THEY SAID IT'S NORMAL FOR THIS CAR ' NOTHING TO BE DONE. THE LAST TIME I TOOK IT IN WAS 9/24/2020 AT WHICH TIME THEY GAVE ME A COPY OF A STAR CASE REPORT (ATTACHED). THIS REPORT RECOMMENDS CRUISE NOT BE USED IN HILLY AREAS. WHILE THEY NOTE THAT SPEED MAY INCREASE, NOT THAT IT WILL INCREASE, THEY DON'T MENTION THE INCREASE IS NOT JUST DUE TO GRAVITY BUT ACTUAL ACCELERATION. NOR HAVE I SEEN ANY MENTION OF THIS ISSUE IN THE USERS' MANUAL. 2017 WAS THE FIRST YEAR OF PRODUCTION FOR THE PACIFICA, BUT YOU WILL NOTE THE STAR IS DATED 2012 SO OTHER MODELS MUST ALSO BE SIMILARLY AFFECTED. WE RECENTLY BOUGHT A 2020 RAM 1500 AND THE CRUISE CONTROL WORKS PERFECTLY IN IT, SO I KNOW CHRYSLER KNOWS HOW TO MAKE A SAFE & EFFECTIVE SPEED CONTROL UNIT.
Mfg Campaign: 11361135
Recall Date: Sep 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THIS IS THE SECOND TIME THIS WEEK AND THIRD TIME OVERALL WHILE SITTING AT A RED LIGHT (THE AUTO START/STOP IS TURNED OFF) MY VEHICLE ENGINE COMPLETELY TURNED OFF. I GOT A MESSAGE ON THE DASH THAT SAID TO PUT THE VEHICLE IN PARK TO START THE ENGINE AGAIN. II LOSE ALL POWER STEERING, BRAKES ARE STIFF AND CANNOT DO ANYTHING, IT IS COMPLETELY OFF. L HAVE BEEN SO FORTUNATE EACH TIME IT HAPPENED TO HAVE BEEN STOPPED, AS I HAD MY KIDS IN THE CAR THE SECOND TIME AND THE LIGHT HAD CHANGED GREEN BUT I COULD NOT GO.
Corrective Action:
THIS IS THE SECOND TIME THIS WEEK AND THIRD TIME OVERALL WHILE SITTING AT A RED LIGHT (THE AUTO START/STOP IS TURNED OFF) MY VEHICLE ENGINE COMPLETELY TURNED OFF. I GOT A MESSAGE ON THE DASH THAT SAID TO PUT THE VEHICLE IN PARK TO START THE ENGINE AGAIN. II LOSE ALL POWER STEERING, BRAKES ARE STIFF AND CANNOT DO ANYTHING, IT IS COMPLETELY OFF. L HAVE BEEN SO FORTUNATE EACH TIME IT HAPPENED TO HAVE BEEN STOPPED, AS I HAD MY KIDS IN THE CAR THE SECOND TIME AND THE LIGHT HAD CHANGED GREEN BUT I COULD NOT GO.
Additional Notes:
THIS IS THE SECOND TIME THIS WEEK AND THIRD TIME OVERALL WHILE SITTING AT A RED LIGHT (THE AUTO START/STOP IS TURNED OFF) MY VEHICLE ENGINE COMPLETELY TURNED OFF. I GOT A MESSAGE ON THE DASH THAT SAID TO PUT THE VEHICLE IN PARK TO START THE ENGINE AGAIN. II LOSE ALL POWER STEERING, BRAKES ARE STIFF AND CANNOT DO ANYTHING, IT IS COMPLETELY OFF. L HAVE BEEN SO FORTUNATE EACH TIME IT HAPPENED TO HAVE BEEN STOPPED, AS I HAD MY KIDS IN THE CAR THE SECOND TIME AND THE LIGHT HAD CHANGED GREEN BUT I COULD NOT GO.
Mfg Campaign: 11361179
Recall Date: Sep 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE POWER STEERING ASSIST IS NOT WORKING PROPERLY, THE CAR PULLS TO THE RIGHT AND IT'S HARD TO GET IT BACK ON THE ROAD, THERE IS A RECALL V053 TO ADDRESS A POWER STEERING ISSUE, BUT THE DEALER STATES THAT RECALL IS NOT CAUSING MY PROBLEM AND TO FIX THE ISSUE WILL COST $3400.00. HOW DO I KNOW IF THE RECALL IS THE PROBLEM OR TRONCALLI'S DIAGNOSTIC TEST RESULTS?
Corrective Action:
THE POWER STEERING ASSIST IS NOT WORKING PROPERLY, THE CAR PULLS TO THE RIGHT AND IT'S HARD TO GET IT BACK ON THE ROAD, THERE IS A RECALL V053 TO ADDRESS A POWER STEERING ISSUE, BUT THE DEALER STATES THAT RECALL IS NOT CAUSING MY PROBLEM AND TO FIX THE ISSUE WILL COST $3400.00. HOW DO I KNOW IF THE RECALL IS THE PROBLEM OR TRONCALLI'S DIAGNOSTIC TEST RESULTS?
Additional Notes:
THE POWER STEERING ASSIST IS NOT WORKING PROPERLY, THE CAR PULLS TO THE RIGHT AND IT'S HARD TO GET IT BACK ON THE ROAD, THERE IS A RECALL V053 TO ADDRESS A POWER STEERING ISSUE, BUT THE DEALER STATES THAT RECALL IS NOT CAUSING MY PROBLEM AND TO FIX THE ISSUE WILL COST $3400.00. HOW DO I KNOW IF THE RECALL IS THE PROBLEM OR TRONCALLI'S DIAGNOSTIC TEST RESULTS?
Mfg Campaign: 11360976
Recall Date: Sep 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I BELIEVE THAT MY SITUATION IS IDENTICAL TO AN ISSUE THAT CHRYSLER HAS ALREADY RECALLED, BUT I WAS TOLD BY THE SERVICE AT THE CHRYSLER DEALERSHIP TODAY THAT MY CAR IS NOT INCLUDED IN THAT RECALL. I WAS DRIVING DOWN THE ROAD, HAD TO STOP AT A STOP LIGHT, LIGHT WENT GREEN I MOVED FORWARD AT 10ISH MPH TO TAKE A RIGHT HAND TURN, AS I WAS TURNING MY MINIVAN LOST ALL POWER. THE CAR LITERALLY SHUT OFF WHILE I WAS DRIVING. I TRIED TO PULL OFF TO THE SIDE OF THE ROAD AND BREAK. THE CAR SYSTEM INDICATED TO ME TO PUT THE CAR IN PARK AND RESTART THE CAR. I DID SO, WHEN ATTEMPTING TO TURN THE CAR BACK ON THE CAR STUTTERED A BIT BUT THEN SUCCESSFULLY TURNED ON. I WAS ABLE TO DRIVE HOME. I DROVE THE CAR TO THE DEALERSHIP THIS MORNING. I EXPRESSED EXTREME CONCEWRN THAT THIS ISSUE WAS THE SAME AS THE ONE THAT WAS IN THE NEWS ABOUT MANY 2017 CHRYSLER PACIFICAS. THEY DID NOT EVEN SEEM TO BE AWARE OF THE RECALL WHICH SEEMED SHOCKING GIVEN THE ISSUE. AND WHEN I PRESSED THEY SAID SINCE THEY COULDN'T REPLICATE THE ISSUE AND IT WAS NOT A CAR IDENTIFIED IN THE RECALL THAT THERE WAS NOT MUCH THEY COULD DO. I ESCALATED THE ISSUE TO THE MANAGER AND AM WAITING TO HEAR BACK. I AM VERY NERVOUS ABOUT DRIVING THE CAR NOW, I HAD MY 3 YOUNG CHILDREN IN THE CAR WHEN THE ISSUE OCCURRED. IF THEY REFUCE TO FIX IT BASED ON MY DISCUSSION WITH THEM I AM NOT SURE WHAT MY NEXT STEPS ARE SUPPOSED TO BE.
Corrective Action:
I BELIEVE THAT MY SITUATION IS IDENTICAL TO AN ISSUE THAT CHRYSLER HAS ALREADY RECALLED, BUT I WAS TOLD BY THE SERVICE AT THE CHRYSLER DEALERSHIP TODAY THAT MY CAR IS NOT INCLUDED IN THAT RECALL. I WAS DRIVING DOWN THE ROAD, HAD TO STOP AT A STOP LIGHT, LIGHT WENT GREEN I MOVED FORWARD AT 10ISH MPH TO TAKE A RIGHT HAND TURN, AS I WAS TURNING MY MINIVAN LOST ALL POWER. THE CAR LITERALLY SHUT OFF WHILE I WAS DRIVING. I TRIED TO PULL OFF TO THE SIDE OF THE ROAD AND BREAK. THE CAR SYSTEM INDICATED TO ME TO PUT THE CAR IN PARK AND RESTART THE CAR. I DID SO, WHEN ATTEMPTING TO TURN THE CAR BACK ON THE CAR STUTTERED A BIT BUT THEN SUCCESSFULLY TURNED ON. I WAS ABLE TO DRIVE HOME. I DROVE THE CAR TO THE DEALERSHIP THIS MORNING. I EXPRESSED EXTREME CONCEWRN THAT THIS ISSUE WAS THE SAME AS THE ONE THAT WAS IN THE NEWS ABOUT MANY 2017 CHRYSLER PACIFICAS. THEY DID NOT EVEN SEEM TO BE AWARE OF THE RECALL WHICH SEEMED SHOCKING GIVEN THE ISSUE. AND WHEN I PRESSED THEY SAID SINCE THEY COULDN'T REPLICATE THE ISSUE AND IT WAS NOT A CAR IDENTIFIED IN THE RECALL THAT THERE WAS NOT MUCH THEY COULD DO. I ESCALATED THE ISSUE TO THE MANAGER AND AM WAITING TO HEAR BACK. I AM VERY NERVOUS ABOUT DRIVING THE CAR NOW, I HAD MY 3 YOUNG CHILDREN IN THE CAR WHEN THE ISSUE OCCURRED. IF THEY REFUCE TO FIX IT BASED ON MY DISCUSSION WITH THEM I AM NOT SURE WHAT MY NEXT STEPS ARE SUPPOSED TO BE.
Additional Notes:
I BELIEVE THAT MY SITUATION IS IDENTICAL TO AN ISSUE THAT CHRYSLER HAS ALREADY RECALLED, BUT I WAS TOLD BY THE SERVICE AT THE CHRYSLER DEALERSHIP TODAY THAT MY CAR IS NOT INCLUDED IN THAT RECALL. I WAS DRIVING DOWN THE ROAD, HAD TO STOP AT A STOP LIGHT, LIGHT WENT GREEN I MOVED FORWARD AT 10ISH MPH TO TAKE A RIGHT HAND TURN, AS I WAS TURNING MY MINIVAN LOST ALL POWER. THE CAR LITERALLY SHUT OFF WHILE I WAS DRIVING. I TRIED TO PULL OFF TO THE SIDE OF THE ROAD AND BREAK. THE CAR SYSTEM INDICATED TO ME TO PUT THE CAR IN PARK AND RESTART THE CAR. I DID SO, WHEN ATTEMPTING TO TURN THE CAR BACK ON THE CAR STUTTERED A BIT BUT THEN SUCCESSFULLY TURNED ON. I WAS ABLE TO DRIVE HOME. I DROVE THE CAR TO THE DEALERSHIP THIS MORNING. I EXPRESSED EXTREME CONCEWRN THAT THIS ISSUE WAS THE SAME AS THE ONE THAT WAS IN THE NEWS ABOUT MANY 2017 CHRYSLER PACIFICAS. THEY DID NOT EVEN SEEM TO BE AWARE OF THE RECALL WHICH SEEMED SHOCKING GIVEN THE ISSUE. AND WHEN I PRESSED THEY SAID SINCE THEY COULDN'T REPLICATE THE ISSUE AND IT WAS NOT A CAR IDENTIFIED IN THE RECALL THAT THERE WAS NOT MUCH THEY COULD DO. I ESCALATED THE ISSUE TO THE MANAGER AND AM WAITING TO HEAR BACK. I AM VERY NERVOUS ABOUT DRIVING THE CAR NOW, I HAD MY 3 YOUNG CHILDREN IN THE CAR WHEN THE ISSUE OCCURRED. IF THEY REFUCE TO FIX IT BASED ON MY DISCUSSION WITH THEM I AM NOT SURE WHAT MY NEXT STEPS ARE SUPPOSED TO BE.
Mfg Campaign: 11360559
Recall Date: Sep 22, 2020
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