Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Hello: My 2018 Pacifica hybrid was just recalled, and serviced, yet the hybrid battery only last a few miles before needing to be recharged. Also, when in reverse the back up camera doesn’t always come on and doesn’t beep when approaching an obstacle. It will also stay on while driving forward.
Corrective Action:
Hello: My 2018 Pacifica hybrid was just recalled, and serviced, yet the hybrid battery only last a few miles before needing to be recharged. Also, when in reverse the back up camera doesn’t always come on and doesn’t beep when approaching an obstacle. It will also stay on while driving forward.
Additional Notes:
Hello: My 2018 Pacifica hybrid was just recalled, and serviced, yet the hybrid battery only last a few miles before needing to be recharged. Also, when in reverse the back up camera doesn’t always come on and doesn’t beep when approaching an obstacle. It will also stay on while driving forward.
Mfg Campaign: 11659306
Recall Date: May 6, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My car wasn’t driving properly (2024) so I brought it to a Chrysler dealer in Mt Juliet TN. They did some cylinder work for $2300. The vehicle had approx. 85000 miles on it. The check engine light came on again at about 90000 miles (2025) so I brought it to Christian Brothers in Mt Juliet TN and they did spark plug work for $1700. The check engine light came on immediately after and the same auto mechanic said it was the head gasket. I brought it to Car Max in Nashville TN to sell it but they didn’t offer enough and said the error code indicated a cylinder misfire.
Corrective Action:
My car wasn’t driving properly (2024) so I brought it to a Chrysler dealer in Mt Juliet TN. They did some cylinder work for $2300. The vehicle had approx. 85000 miles on it. The check engine light came on again at about 90000 miles (2025) so I brought it to Christian Brothers in Mt Juliet TN and they did spark plug work for $1700. The check engine light came on immediately after and the same auto mechanic said it was the head gasket. I brought it to Car Max in Nashville TN to sell it but they didn’t offer enough and said the error code indicated a cylinder misfire.
Additional Notes:
My car wasn’t driving properly (2024) so I brought it to a Chrysler dealer in Mt Juliet TN. They did some cylinder work for $2300. The vehicle had approx. 85000 miles on it. The check engine light came on again at about 90000 miles (2025) so I brought it to Christian Brothers in Mt Juliet TN and they did spark plug work for $1700. The check engine light came on immediately after and the same auto mechanic said it was the head gasket. I brought it to Car Max in Nashville TN to sell it but they didn’t offer enough and said the error code indicated a cylinder misfire.
Mfg Campaign: 11658687
Recall Date: May 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Major engine damage at 83,000 miles (blown head gasket). Vehicle was well maintained. It seems that this is common issues with the Chrysler Pacificas.
Corrective Action:
Major engine damage at 83,000 miles (blown head gasket). Vehicle was well maintained. It seems that this is common issues with the Chrysler Pacificas.
Additional Notes:
Major engine damage at 83,000 miles (blown head gasket). Vehicle was well maintained. It seems that this is common issues with the Chrysler Pacificas.
Mfg Campaign: 11658569
Recall Date: May 2, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the back-over prevention camera image remained displayed on the radio display screen. The cause of the failure was not yet been determined. The local dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V886000 (BACK OVER PREVENTION, EQUIPMENT). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the back-over prevention camera image remained displayed on the radio display screen. The cause of the failure was not yet been determined. The local dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V886000 (BACK OVER PREVENTION, EQUIPMENT). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the back-over prevention camera image remained displayed on the radio display screen. The cause of the failure was not yet been determined. The local dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V886000 (BACK OVER PREVENTION, EQUIPMENT). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
Mfg Campaign: 11657227
Recall Date: Apr 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the back-over prevention camera image remained displayed on the radio display screen. The cause of the failure was not yet been determined. The local dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V886000 (BACK OVER PREVENTION, EQUIPMENT). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the back-over prevention camera image remained displayed on the radio display screen. The cause of the failure was not yet been determined. The local dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V886000 (BACK OVER PREVENTION, EQUIPMENT). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the back-over prevention camera image remained displayed on the radio display screen. The cause of the failure was not yet been determined. The local dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V886000 (BACK OVER PREVENTION, EQUIPMENT). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
Mfg Campaign: 11657227
Recall Date: Apr 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Leading up to the failure the smell of coolant was noticeable after driving the van. Coolant reservoir never showed a drastic decrease in coolant but I would top minimally every 6-8 months. I took the van to 3 different shops stating that I smelled coolant with zero evidence of a leak. System was tested and found not be leaking coolant at each shop and recommend continue to drive the vehicle. At 61,000 miles CEL came on with code P0305. Code was for a misfire in cylinder 5. CEL ended up going away only to come back a few days later. Engine never displayed any signs of overheating and consistently runs at a normal operating temp according to the onboard display. Inspection showed coolant pooling in cylinder 5 and wear on the camshaft. Oil changes completed every 3k miles and the recommendation from shop was to put in a new engine in a car 1K beyond the warranty. Reading numerous posts suggests that this is a continued issue that Chrysler doesn't want to take ownership for on their products.
Corrective Action:
Leading up to the failure the smell of coolant was noticeable after driving the van. Coolant reservoir never showed a drastic decrease in coolant but I would top minimally every 6-8 months. I took the van to 3 different shops stating that I smelled coolant with zero evidence of a leak. System was tested and found not be leaking coolant at each shop and recommend continue to drive the vehicle. At 61,000 miles CEL came on with code P0305. Code was for a misfire in cylinder 5. CEL ended up going away only to come back a few days later. Engine never displayed any signs of overheating and consistently runs at a normal operating temp according to the onboard display. Inspection showed coolant pooling in cylinder 5 and wear on the camshaft. Oil changes completed every 3k miles and the recommendation from shop was to put in a new engine in a car 1K beyond the warranty. Reading numerous posts suggests that this is a continued issue that Chrysler doesn't want to take ownership for on their products.
Additional Notes:
Leading up to the failure the smell of coolant was noticeable after driving the van. Coolant reservoir never showed a drastic decrease in coolant but I would top minimally every 6-8 months. I took the van to 3 different shops stating that I smelled coolant with zero evidence of a leak. System was tested and found not be leaking coolant at each shop and recommend continue to drive the vehicle. At 61,000 miles CEL came on with code P0305. Code was for a misfire in cylinder 5. CEL ended up going away only to come back a few days later. Engine never displayed any signs of overheating and consistently runs at a normal operating temp according to the onboard display. Inspection showed coolant pooling in cylinder 5 and wear on the camshaft. Oil changes completed every 3k miles and the recommendation from shop was to put in a new engine in a car 1K beyond the warranty. Reading numerous posts suggests that this is a continued issue that Chrysler doesn't want to take ownership for on their products.
Mfg Campaign: 11657398
Recall Date: Apr 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle starting having some issues on startup. Check engine light came on and immediately took it in to the local shop to have it inspected. The HEAD GASKET had gone bad--while not fully blown it was leaking coolant into the cylinder and would have left us stranded on the side of the road with our three little kids if it completely failed when we were out and about.
Corrective Action:
Vehicle starting having some issues on startup. Check engine light came on and immediately took it in to the local shop to have it inspected. The HEAD GASKET had gone bad--while not fully blown it was leaking coolant into the cylinder and would have left us stranded on the side of the road with our three little kids if it completely failed when we were out and about.
Additional Notes:
Vehicle starting having some issues on startup. Check engine light came on and immediately took it in to the local shop to have it inspected. The HEAD GASKET had gone bad--while not fully blown it was leaking coolant into the cylinder and would have left us stranded on the side of the road with our three little kids if it completely failed when we were out and about.
Mfg Campaign: 11656373
Recall Date: Apr 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Engine has 85000 miles on it and has never missed an oil change or service. Car has never overheated, but a check engine light has come on for a misfire in cylinder 6. Dealership indicates there is a blown head gasket and pitting on the engine. This car is too new to have such significant engine problems and it looks like it is a very common occurrence.
Corrective Action:
Engine has 85000 miles on it and has never missed an oil change or service. Car has never overheated, but a check engine light has come on for a misfire in cylinder 6. Dealership indicates there is a blown head gasket and pitting on the engine. This car is too new to have such significant engine problems and it looks like it is a very common occurrence.
Additional Notes:
Engine has 85000 miles on it and has never missed an oil change or service. Car has never overheated, but a check engine light has come on for a misfire in cylinder 6. Dealership indicates there is a blown head gasket and pitting on the engine. This car is too new to have such significant engine problems and it looks like it is a very common occurrence.
Mfg Campaign: 11656388
Recall Date: Apr 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
User bought 2018 Chrysler Pacifica PHEV in 2019. User had no issues with the vehicle, all recalls completed, until the completion of NHTSA Recall 22V-077 (Chrysler recall 73B). Recall 73B was completed on 13 Feb 2025 with approx. 103,000 miles on the vehicle. The recall included flashing the HV Battery Pack Control Module and a "soak" of the HV Battery to determine battery health; servicing dealer reported recall successful and battery health test found battery health was good. Approximately 1 week following the recall, the check engine light came on and stayed on for a couple of days and "self cleared". Several weeks later, the same sequence of events as above occurred once again. On 9 April, following a full charge overnight, I started the vehicle and the gas motor immediately started, check engine light illuminated, "turtle mode" icon appeared, and I was notified that "Vehicle Speed May Be Limited". After completing the short trip in "limp mode", I restarted the vehicle and only the check engine light was visible, van ran as normal. The following morning, no issues at all. Took the van to be diagnosed and was told an actuator in the dash needed replaced; actuator replaced. Five days later, once again, started the vehicle and the gas motor immediately started, check engine light illuminated, "turtle mode" icon appeared, and I was notified that "Vehicle Speed May Be Limited". Took the van to the dealership, at 106,163 miles, for diagnosis and have been told that the HV Battery is now dead and must be replaced. Dealership quotes $16,000.00 to replace HV battery and Stellantis (Chrysler parent company) would not deal with me as the battery warranty expired at 100,000 miles. Many other complaints like this following the 73B recall reported to NTHSA, this does not seem to be a coincidence. I had ZERO issues with this van until this recall was completed.
Corrective Action:
User bought 2018 Chrysler Pacifica PHEV in 2019. User had no issues with the vehicle, all recalls completed, until the completion of NHTSA Recall 22V-077 (Chrysler recall 73B). Recall 73B was completed on 13 Feb 2025 with approx. 103,000 miles on the vehicle. The recall included flashing the HV Battery Pack Control Module and a "soak" of the HV Battery to determine battery health; servicing dealer reported recall successful and battery health test found battery health was good. Approximately 1 week following the recall, the check engine light came on and stayed on for a couple of days and "self cleared". Several weeks later, the same sequence of events as above occurred once again. On 9 April, following a full charge overnight, I started the vehicle and the gas motor immediately started, check engine light illuminated, "turtle mode" icon appeared, and I was notified that "Vehicle Speed May Be Limited". After completing the short trip in "limp mode", I restarted the vehicle and only the check engine light was visible, van ran as normal. The following morning, no issues at all. Took the van to be diagnosed and was told an actuator in the dash needed replaced; actuator replaced. Five days later, once again, started the vehicle and the gas motor immediately started, check engine light illuminated, "turtle mode" icon appeared, and I was notified that "Vehicle Speed May Be Limited". Took the van to the dealership, at 106,163 miles, for diagnosis and have been told that the HV Battery is now dead and must be replaced. Dealership quotes $16,000.00 to replace HV battery and Stellantis (Chrysler parent company) would not deal with me as the battery warranty expired at 100,000 miles. Many other complaints like this following the 73B recall reported to NTHSA, this does not seem to be a coincidence. I had ZERO issues with this van until this recall was completed.
Additional Notes:
User bought 2018 Chrysler Pacifica PHEV in 2019. User had no issues with the vehicle, all recalls completed, until the completion of NHTSA Recall 22V-077 (Chrysler recall 73B). Recall 73B was completed on 13 Feb 2025 with approx. 103,000 miles on the vehicle. The recall included flashing the HV Battery Pack Control Module and a "soak" of the HV Battery to determine battery health; servicing dealer reported recall successful and battery health test found battery health was good. Approximately 1 week following the recall, the check engine light came on and stayed on for a couple of days and "self cleared". Several weeks later, the same sequence of events as above occurred once again. On 9 April, following a full charge overnight, I started the vehicle and the gas motor immediately started, check engine light illuminated, "turtle mode" icon appeared, and I was notified that "Vehicle Speed May Be Limited". After completing the short trip in "limp mode", I restarted the vehicle and only the check engine light was visible, van ran as normal. The following morning, no issues at all. Took the van to be diagnosed and was told an actuator in the dash needed replaced; actuator replaced. Five days later, once again, started the vehicle and the gas motor immediately started, check engine light illuminated, "turtle mode" icon appeared, and I was notified that "Vehicle Speed May Be Limited". Took the van to the dealership, at 106,163 miles, for diagnosis and have been told that the HV Battery is now dead and must be replaced. Dealership quotes $16,000.00 to replace HV battery and Stellantis (Chrysler parent company) would not deal with me as the battery warranty expired at 100,000 miles. Many other complaints like this following the 73B recall reported to NTHSA, this does not seem to be a coincidence. I had ZERO issues with this van until this recall was completed.
Mfg Campaign: 11656012
Recall Date: Apr 22, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing, the back-over prevention camera screen failed to function as intended. The back-over prevention screen displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with computer and electrical system failure. The contact was informed that the back-over prevention assembly, instrument cluster, and electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 135,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing, the back-over prevention camera screen failed to function as intended. The back-over prevention screen displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with computer and electrical system failure. The contact was informed that the back-over prevention assembly, instrument cluster, and electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 135,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing, the back-over prevention camera screen failed to function as intended. The back-over prevention screen displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with computer and electrical system failure. The contact was informed that the back-over prevention assembly, instrument cluster, and electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 135,000.
Mfg Campaign: 11655919
Recall Date: Apr 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing, the back-over prevention camera screen failed to function as intended. The back-over prevention screen displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with computer and electrical system failure. The contact was informed that the back-over prevention assembly, instrument cluster, and electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 135,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing, the back-over prevention camera screen failed to function as intended. The back-over prevention screen displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with computer and electrical system failure. The contact was informed that the back-over prevention assembly, instrument cluster, and electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 135,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing, the back-over prevention camera screen failed to function as intended. The back-over prevention screen displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with computer and electrical system failure. The contact was informed that the back-over prevention assembly, instrument cluster, and electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 135,000.
Mfg Campaign: 11655919
Recall Date: Apr 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I am writing to express my deep concern regarding a critical design flaw in my 2018 Chrysler Pacifica that resulted in a severe overheating incident on the highway. I have experienced a sudden and dangerous failure wherein my vehicle’s coolant drained rapidly, causing the engine to overheat within minutes of driving under normal conditions. Below, I address key questions related to the malfunction: Component/System Failure and Inspection Availability: The core issue appears to be a malfunction within the engine cooling system, directly linked to a problematic head gasket design. I have inspected the affected system and component by a qualified independent service center at your request. Safety Risk: Although my vehicle did not exhibit any warning lights or alerts prior to the incident, the rapid onset of overheating posed an immediate danger. This unexpected failure could have resulted in a catastrophic engine failure, thereby placing me, my passengers, and other road users at significant risk. Confirmation of the Issue: Despite strict adherence to routine maintenance, the problem has been confirmed by a independent service center. Their inspections indicate that this is not a result of neglect but likely a consequence of a fundamental design flaw which appears to be a common issue with this van and previous years with remediation. Third-Party Inspections: While the manufacturer has not yet conducted a formal inspection, independent service centers have reproducibly identified the problem. I am open to any further investigations by Mopar. Previous years have same issue with extended warranty and repair being paid for at no cost to the owner, as this is not new it needs fixed Warning Indicators: Prior to the overheating incident, there were no warning lamps, messages, or alerts to indicate any potential issue with the cooling system. The situation escalated unexpectedly from normal operating conditions to a significant problem within a few minutes on the highway.
Corrective Action:
I am writing to express my deep concern regarding a critical design flaw in my 2018 Chrysler Pacifica that resulted in a severe overheating incident on the highway. I have experienced a sudden and dangerous failure wherein my vehicle’s coolant drained rapidly, causing the engine to overheat within minutes of driving under normal conditions. Below, I address key questions related to the malfunction: Component/System Failure and Inspection Availability: The core issue appears to be a malfunction within the engine cooling system, directly linked to a problematic head gasket design. I have inspected the affected system and component by a qualified independent service center at your request. Safety Risk: Although my vehicle did not exhibit any warning lights or alerts prior to the incident, the rapid onset of overheating posed an immediate danger. This unexpected failure could have resulted in a catastrophic engine failure, thereby placing me, my passengers, and other road users at significant risk. Confirmation of the Issue: Despite strict adherence to routine maintenance, the problem has been confirmed by a independent service center. Their inspections indicate that this is not a result of neglect but likely a consequence of a fundamental design flaw which appears to be a common issue with this van and previous years with remediation. Third-Party Inspections: While the manufacturer has not yet conducted a formal inspection, independent service centers have reproducibly identified the problem. I am open to any further investigations by Mopar. Previous years have same issue with extended warranty and repair being paid for at no cost to the owner, as this is not new it needs fixed Warning Indicators: Prior to the overheating incident, there were no warning lamps, messages, or alerts to indicate any potential issue with the cooling system. The situation escalated unexpectedly from normal operating conditions to a significant problem within a few minutes on the highway.
Additional Notes:
I am writing to express my deep concern regarding a critical design flaw in my 2018 Chrysler Pacifica that resulted in a severe overheating incident on the highway. I have experienced a sudden and dangerous failure wherein my vehicle’s coolant drained rapidly, causing the engine to overheat within minutes of driving under normal conditions. Below, I address key questions related to the malfunction: Component/System Failure and Inspection Availability: The core issue appears to be a malfunction within the engine cooling system, directly linked to a problematic head gasket design. I have inspected the affected system and component by a qualified independent service center at your request. Safety Risk: Although my vehicle did not exhibit any warning lights or alerts prior to the incident, the rapid onset of overheating posed an immediate danger. This unexpected failure could have resulted in a catastrophic engine failure, thereby placing me, my passengers, and other road users at significant risk. Confirmation of the Issue: Despite strict adherence to routine maintenance, the problem has been confirmed by a independent service center. Their inspections indicate that this is not a result of neglect but likely a consequence of a fundamental design flaw which appears to be a common issue with this van and previous years with remediation. Third-Party Inspections: While the manufacturer has not yet conducted a formal inspection, independent service centers have reproducibly identified the problem. I am open to any further investigations by Mopar. Previous years have same issue with extended warranty and repair being paid for at no cost to the owner, as this is not new it needs fixed Warning Indicators: Prior to the overheating incident, there were no warning lamps, messages, or alerts to indicate any potential issue with the cooling system. The situation escalated unexpectedly from normal operating conditions to a significant problem within a few minutes on the highway.
Mfg Campaign: 11654239
Recall Date: Apr 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle randomly stalls, goes dead and becomes unresponsive. This has happened numerous times at lights, stop signs and in the middle of the road.
Corrective Action:
The vehicle randomly stalls, goes dead and becomes unresponsive. This has happened numerous times at lights, stop signs and in the middle of the road.
Additional Notes:
The vehicle randomly stalls, goes dead and becomes unresponsive. This has happened numerous times at lights, stop signs and in the middle of the road.
Mfg Campaign: 11653465
Recall Date: Apr 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle randomly stalls, goes dead and becomes unresponsive. This has happened numerous times at lights, stop signs and in the middle of the road.
Corrective Action:
The vehicle randomly stalls, goes dead and becomes unresponsive. This has happened numerous times at lights, stop signs and in the middle of the road.
Additional Notes:
The vehicle randomly stalls, goes dead and becomes unresponsive. This has happened numerous times at lights, stop signs and in the middle of the road.
Mfg Campaign: 11653465
Recall Date: Apr 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle randomly stalls, goes dead and becomes unresponsive. This has happened numerous times at lights, stop signs and in the middle of the road.
Corrective Action:
The vehicle randomly stalls, goes dead and becomes unresponsive. This has happened numerous times at lights, stop signs and in the middle of the road.
Additional Notes:
The vehicle randomly stalls, goes dead and becomes unresponsive. This has happened numerous times at lights, stop signs and in the middle of the road.
Mfg Campaign: 11653465
Recall Date: Apr 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving the engine light came on. I have had the van 5 months at this time. I took it to the dealership where they diagnosed it with a crack in the block. I have extended warranty, BUT the service advisor told them that this is a common issue with these vehicles and they see it all the time. NOW, my warranty denied the claim to do "MANUFACTURER DEFECT". Of course they back peddled and told warranty that it was due to a piston or detonation, TOO LATE, warranty will not cover it. Chrysler sent out an engineer who stated it was not a manufacture defect and that my warranty should cover it. Which they won't because all they heard was "MANUFACTURE DEFECT". My van has less than 100,00 miles on it and now I have no van. I can't afford the 12K for the motor and the 21K I still owe one it. Come on CHRYSLER do better for us!
Corrective Action:
While driving the engine light came on. I have had the van 5 months at this time. I took it to the dealership where they diagnosed it with a crack in the block. I have extended warranty, BUT the service advisor told them that this is a common issue with these vehicles and they see it all the time. NOW, my warranty denied the claim to do "MANUFACTURER DEFECT". Of course they back peddled and told warranty that it was due to a piston or detonation, TOO LATE, warranty will not cover it. Chrysler sent out an engineer who stated it was not a manufacture defect and that my warranty should cover it. Which they won't because all they heard was "MANUFACTURE DEFECT". My van has less than 100,00 miles on it and now I have no van. I can't afford the 12K for the motor and the 21K I still owe one it. Come on CHRYSLER do better for us!
Additional Notes:
While driving the engine light came on. I have had the van 5 months at this time. I took it to the dealership where they diagnosed it with a crack in the block. I have extended warranty, BUT the service advisor told them that this is a common issue with these vehicles and they see it all the time. NOW, my warranty denied the claim to do "MANUFACTURER DEFECT". Of course they back peddled and told warranty that it was due to a piston or detonation, TOO LATE, warranty will not cover it. Chrysler sent out an engineer who stated it was not a manufacture defect and that my warranty should cover it. Which they won't because all they heard was "MANUFACTURE DEFECT". My van has less than 100,00 miles on it and now I have no van. I can't afford the 12K for the motor and the 21K I still owe one it. Come on CHRYSLER do better for us!
Mfg Campaign: 11653256
Recall Date: Apr 7, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
At startup there has been a noticeable misfire, and a rough start condition. Check engine light came on shortly after buying it (used) with a P0305 code and low coolant was observed - Cylinder 5 misfire. Sparks plugs were replaced and coil was swapped and there was an immediate difference in it running better and less of a noticeable misfire. few weeks later check engine light comes back on and noticed there was a drop again in coolant levels. Topped off coolant and re-checked everything and P0305 code returned. Code has been intermittent but just got it into a shop for further investigation and found a new head was needed where this is a common problem in shops and Chrysler is now recommending to have the head replaced as part of this fix due to problems on their end. Shop it's at won't take the risk of a head replacement, and we'll likely have to go through the dealer. There was previously a class action lawsuit that closed in 2022 to cover this issue. This needs to be a recall or further action needs to be taken before this leaves someone stranded in a dangerous situation - likely when the auto start stop can't restart a vehicle at an intersection due to rough start.
Corrective Action:
At startup there has been a noticeable misfire, and a rough start condition. Check engine light came on shortly after buying it (used) with a P0305 code and low coolant was observed - Cylinder 5 misfire. Sparks plugs were replaced and coil was swapped and there was an immediate difference in it running better and less of a noticeable misfire. few weeks later check engine light comes back on and noticed there was a drop again in coolant levels. Topped off coolant and re-checked everything and P0305 code returned. Code has been intermittent but just got it into a shop for further investigation and found a new head was needed where this is a common problem in shops and Chrysler is now recommending to have the head replaced as part of this fix due to problems on their end. Shop it's at won't take the risk of a head replacement, and we'll likely have to go through the dealer. There was previously a class action lawsuit that closed in 2022 to cover this issue. This needs to be a recall or further action needs to be taken before this leaves someone stranded in a dangerous situation - likely when the auto start stop can't restart a vehicle at an intersection due to rough start.
Additional Notes:
At startup there has been a noticeable misfire, and a rough start condition. Check engine light came on shortly after buying it (used) with a P0305 code and low coolant was observed - Cylinder 5 misfire. Sparks plugs were replaced and coil was swapped and there was an immediate difference in it running better and less of a noticeable misfire. few weeks later check engine light comes back on and noticed there was a drop again in coolant levels. Topped off coolant and re-checked everything and P0305 code returned. Code has been intermittent but just got it into a shop for further investigation and found a new head was needed where this is a common problem in shops and Chrysler is now recommending to have the head replaced as part of this fix due to problems on their end. Shop it's at won't take the risk of a head replacement, and we'll likely have to go through the dealer. There was previously a class action lawsuit that closed in 2022 to cover this issue. This needs to be a recall or further action needs to be taken before this leaves someone stranded in a dangerous situation - likely when the auto start stop can't restart a vehicle at an intersection due to rough start.
Mfg Campaign: 11652149
Recall Date: Apr 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I left the parking lot and started driving home at about 8:45pm on 3/31 and heard a really loud pop. It sounded like glass and I inspected the windows and panoramic sunroof. The panoramic sunroof glass has shattered on the 2nd row section and has a hole in it. The glass is still making noises like it's continuing to crack.
Corrective Action:
I left the parking lot and started driving home at about 8:45pm on 3/31 and heard a really loud pop. It sounded like glass and I inspected the windows and panoramic sunroof. The panoramic sunroof glass has shattered on the 2nd row section and has a hole in it. The glass is still making noises like it's continuing to crack.
Additional Notes:
I left the parking lot and started driving home at about 8:45pm on 3/31 and heard a really loud pop. It sounded like glass and I inspected the windows and panoramic sunroof. The panoramic sunroof glass has shattered on the 2nd row section and has a hole in it. The glass is still making noises like it's continuing to crack.
Mfg Campaign: 11651913
Recall Date: Mar 31, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Going around curves the vehicles steering seems to lock in the turn and then jerks out of the turns. The dealership says there's nothing wrong. . It's dangerous and scarey and this is a minivan the steering should not lock or get stuck going around curves off offramp anywhere between 30- 55 mph. It's scarey . The car turns out of the lane on several occasions at first that's how I thought the car operated and now I discovered I'm wrong as it is getting worse . I cant get the car dealership to fix it!
Corrective Action:
Going around curves the vehicles steering seems to lock in the turn and then jerks out of the turns. The dealership says there's nothing wrong. . It's dangerous and scarey and this is a minivan the steering should not lock or get stuck going around curves off offramp anywhere between 30- 55 mph. It's scarey . The car turns out of the lane on several occasions at first that's how I thought the car operated and now I discovered I'm wrong as it is getting worse . I cant get the car dealership to fix it!
Additional Notes:
Going around curves the vehicles steering seems to lock in the turn and then jerks out of the turns. The dealership says there's nothing wrong. . It's dangerous and scarey and this is a minivan the steering should not lock or get stuck going around curves off offramp anywhere between 30- 55 mph. It's scarey . The car turns out of the lane on several occasions at first that's how I thought the car operated and now I discovered I'm wrong as it is getting worse . I cant get the car dealership to fix it!
Mfg Campaign: 11650233
Recall Date: Mar 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My transmission went out at 108,000 miles. 6 out of 9 gears went bad. Had it replaced and it went out again 2 weeks later. The transmission dropped while I was driving but luckily I was pulling into a parking spot. Had to have another transmission installed. This scared me because my kid was in the car and was on the expressway a couple of minutes before it dropped. Also, the oil filter housing was cracked and I know this is a common problem because it is made of plastic.
Corrective Action:
My transmission went out at 108,000 miles. 6 out of 9 gears went bad. Had it replaced and it went out again 2 weeks later. The transmission dropped while I was driving but luckily I was pulling into a parking spot. Had to have another transmission installed. This scared me because my kid was in the car and was on the expressway a couple of minutes before it dropped. Also, the oil filter housing was cracked and I know this is a common problem because it is made of plastic.
Additional Notes:
My transmission went out at 108,000 miles. 6 out of 9 gears went bad. Had it replaced and it went out again 2 weeks later. The transmission dropped while I was driving but luckily I was pulling into a parking spot. Had to have another transmission installed. This scared me because my kid was in the car and was on the expressway a couple of minutes before it dropped. Also, the oil filter housing was cracked and I know this is a common problem because it is made of plastic.
Mfg Campaign: 11648818
Recall Date: Mar 17, 2025
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