Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Misfire code on cylinder 1. Pulled the coil and plug and replaced, cleared code. Code returns in a matter of days. Then engine temp hot flashes during a short drive, so I purchase approved OAT coolant and fill it back up. Happens again three weeks later. Then two weeks later. Have local mechanic replace coolant pump and thermostat thinking that might do the trick. It doesn't. Issues return in a week. Mechanic can find no coolant leak and says the only thing that makes sense is a blown head gasket. I browse Chrysler forums and see that this is a common issue. No recall as of yet.
Corrective Action:
Misfire code on cylinder 1. Pulled the coil and plug and replaced, cleared code. Code returns in a matter of days. Then engine temp hot flashes during a short drive, so I purchase approved OAT coolant and fill it back up. Happens again three weeks later. Then two weeks later. Have local mechanic replace coolant pump and thermostat thinking that might do the trick. It doesn't. Issues return in a week. Mechanic can find no coolant leak and says the only thing that makes sense is a blown head gasket. I browse Chrysler forums and see that this is a common issue. No recall as of yet.
Additional Notes:
Misfire code on cylinder 1. Pulled the coil and plug and replaced, cleared code. Code returns in a matter of days. Then engine temp hot flashes during a short drive, so I purchase approved OAT coolant and fill it back up. Happens again three weeks later. Then two weeks later. Have local mechanic replace coolant pump and thermostat thinking that might do the trick. It doesn't. Issues return in a week. Mechanic can find no coolant leak and says the only thing that makes sense is a blown head gasket. I browse Chrysler forums and see that this is a common issue. No recall as of yet.
Mfg Campaign: 11620219
Recall Date: Oct 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I left work one day and I stopped at Walmart once I was done there, I got into my car to leave when I attempted to start my car all of the dash board lights illuminated although my car turned over it would not engage into gear. I did notice that all the dashboard lights illuminated simultaneously, which was quite alarming. This happened not once, but twice both times when I went to start the car however the second time I immediately drove it to the dealer for service. This left me concerned about what might be causing the issue. Only for the dealer to tell me it is my transmission and it would cost me $10,000.00 to fix it as a blue collar worker I have absolutely know idea what I am going to do. I then began to research the car only to find out that this year, make & model has a recall on the transmission describing the exact symptoms I am having. Please help!!!!!! my lively hood depends on me being able to get to work!
Corrective Action:
I left work one day and I stopped at Walmart once I was done there, I got into my car to leave when I attempted to start my car all of the dash board lights illuminated although my car turned over it would not engage into gear. I did notice that all the dashboard lights illuminated simultaneously, which was quite alarming. This happened not once, but twice both times when I went to start the car however the second time I immediately drove it to the dealer for service. This left me concerned about what might be causing the issue. Only for the dealer to tell me it is my transmission and it would cost me $10,000.00 to fix it as a blue collar worker I have absolutely know idea what I am going to do. I then began to research the car only to find out that this year, make & model has a recall on the transmission describing the exact symptoms I am having. Please help!!!!!! my lively hood depends on me being able to get to work!
Additional Notes:
I left work one day and I stopped at Walmart once I was done there, I got into my car to leave when I attempted to start my car all of the dash board lights illuminated although my car turned over it would not engage into gear. I did notice that all the dashboard lights illuminated simultaneously, which was quite alarming. This happened not once, but twice both times when I went to start the car however the second time I immediately drove it to the dealer for service. This left me concerned about what might be causing the issue. Only for the dealer to tell me it is my transmission and it would cost me $10,000.00 to fix it as a blue collar worker I have absolutely know idea what I am going to do. I then began to research the car only to find out that this year, make & model has a recall on the transmission describing the exact symptoms I am having. Please help!!!!!! my lively hood depends on me being able to get to work!
Mfg Campaign: 11619935
Recall Date: Oct 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.
Corrective Action:
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.
Additional Notes:
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.
Mfg Campaign: 11619720
Recall Date: Oct 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.
Corrective Action:
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.
Additional Notes:
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.
Mfg Campaign: 11619720
Recall Date: Oct 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.
Corrective Action:
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.
Additional Notes:
While I was driving the right control arm seperated from the car. I was fortunate that I wasn't on the highway, also that I did not cause a collision with another car/person. With no warning the car felt as if it dropped on to the ground. Soon after I received an error message saying to service the brakes which i assume was also damaged when the control arm fell... I had to have the car towed to a repair shop and received a list of repairs. The car is avaliable for inspection. I had no clue how something like that could even happen. Ive been trying to find answers when i saw a recall on another car by the same maker that perfectly summed up what happened to me. Chrysler's number for this recall is V15.
Mfg Campaign: 11619720
Recall Date: Oct 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
In April of 2022 my dash engine check light went on, as well as my start stop. Van was running rough and coolant missing. Chrysler fixed seals, gaskets. In July of 2024, 3000 before warranty ended, the same thing, Chrysler fixed. As of today October 10, 2024, the same dash lights and coolant missing. Now I am over 100,000 warranty. they just fixed this issue. Looking at Technical Service Bulletins and thousands of Chrysler forum complaints report the same issue. Despite two warranty fixes almost 10,00 in 15 months, the same issue continues. In 2024 this past fix Chrysler said this on the phone, Failed leak and combustion test. Cylinder head gasket has gone. Cylinder itself. Cylinder one. Misfire but not as bad. Checking the cylinder wall. Seems odd. Really inspecting the cylinder wall. Odd it would come back odd a year later. Not sure what he is going to find. They can do it tomorrow unless more. When my husband called today all they said was payment is on us of it is not the same thing but did not day to was we did this 3 months ago. I took my van to auto zone after same dash lights went on and they read the code, misfire cylinder one
Corrective Action:
In April of 2022 my dash engine check light went on, as well as my start stop. Van was running rough and coolant missing. Chrysler fixed seals, gaskets. In July of 2024, 3000 before warranty ended, the same thing, Chrysler fixed. As of today October 10, 2024, the same dash lights and coolant missing. Now I am over 100,000 warranty. they just fixed this issue. Looking at Technical Service Bulletins and thousands of Chrysler forum complaints report the same issue. Despite two warranty fixes almost 10,00 in 15 months, the same issue continues. In 2024 this past fix Chrysler said this on the phone, Failed leak and combustion test. Cylinder head gasket has gone. Cylinder itself. Cylinder one. Misfire but not as bad. Checking the cylinder wall. Seems odd. Really inspecting the cylinder wall. Odd it would come back odd a year later. Not sure what he is going to find. They can do it tomorrow unless more. When my husband called today all they said was payment is on us of it is not the same thing but did not day to was we did this 3 months ago. I took my van to auto zone after same dash lights went on and they read the code, misfire cylinder one
Additional Notes:
In April of 2022 my dash engine check light went on, as well as my start stop. Van was running rough and coolant missing. Chrysler fixed seals, gaskets. In July of 2024, 3000 before warranty ended, the same thing, Chrysler fixed. As of today October 10, 2024, the same dash lights and coolant missing. Now I am over 100,000 warranty. they just fixed this issue. Looking at Technical Service Bulletins and thousands of Chrysler forum complaints report the same issue. Despite two warranty fixes almost 10,00 in 15 months, the same issue continues. In 2024 this past fix Chrysler said this on the phone, Failed leak and combustion test. Cylinder head gasket has gone. Cylinder itself. Cylinder one. Misfire but not as bad. Checking the cylinder wall. Seems odd. Really inspecting the cylinder wall. Odd it would come back odd a year later. Not sure what he is going to find. They can do it tomorrow unless more. When my husband called today all they said was payment is on us of it is not the same thing but did not day to was we did this 3 months ago. I took my van to auto zone after same dash lights went on and they read the code, misfire cylinder one
Mfg Campaign: 11619105
Recall Date: Oct 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2018 Chrysler Pacifica Touring L+ with 59,300 miles on it that we bought new from the dealer with a blown head gasket needing replacement of cylinders 3 and 4. We are outside the powertrain warranty. We got a check engine light [XXX] and found code p-0303 (cylinder 3 misfire). We were fortunate enough to get it to the dealer the very next day. It failed the engine block test and we were informed that the head gasket had blown and needed replacement. They also recommended replacing cylinders 3 and 4. This cannot be the expected lifespan of this engine or car. Searching forums on the internet and unfortunately it is a common problem with pacifica's and other vehicles with the pentastar 3.6L engine. We are averaging <10,000 miles per year, did not drive it aggressively, and got regular maintenance on it. This seems like obvious premature failure of the engine. Chrysler wanted $8200 for the parts and labor to fix it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2018 Chrysler Pacifica Touring L+ with 59,300 miles on it that we bought new from the dealer with a blown head gasket needing replacement of cylinders 3 and 4. We are outside the powertrain warranty. We got a check engine light [XXX] and found code p-0303 (cylinder 3 misfire). We were fortunate enough to get it to the dealer the very next day. It failed the engine block test and we were informed that the head gasket had blown and needed replacement. They also recommended replacing cylinders 3 and 4. This cannot be the expected lifespan of this engine or car. Searching forums on the internet and unfortunately it is a common problem with pacifica's and other vehicles with the pentastar 3.6L engine. We are averaging <10,000 miles per year, did not drive it aggressively, and got regular maintenance on it. This seems like obvious premature failure of the engine. Chrysler wanted $8200 for the parts and labor to fix it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2018 Chrysler Pacifica Touring L+ with 59,300 miles on it that we bought new from the dealer with a blown head gasket needing replacement of cylinders 3 and 4. We are outside the powertrain warranty. We got a check engine light [XXX] and found code p-0303 (cylinder 3 misfire). We were fortunate enough to get it to the dealer the very next day. It failed the engine block test and we were informed that the head gasket had blown and needed replacement. They also recommended replacing cylinders 3 and 4. This cannot be the expected lifespan of this engine or car. Searching forums on the internet and unfortunately it is a common problem with pacifica's and other vehicles with the pentastar 3.6L engine. We are averaging <10,000 miles per year, did not drive it aggressively, and got regular maintenance on it. This seems like obvious premature failure of the engine. Chrysler wanted $8200 for the parts and labor to fix it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11619180
Recall Date: Oct 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
Been complaining about his front steering key suspension since 2020 about rattling and squeaking whenever customer turn in the wheel
Corrective Action:
Been complaining about his front steering key suspension since 2020 about rattling and squeaking whenever customer turn in the wheel
Additional Notes:
Been complaining about his front steering key suspension since 2020 about rattling and squeaking whenever customer turn in the wheel
Mfg Campaign: 11618389
Recall Date: Oct 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Been complaining about his front steering key suspension since 2020 about rattling and squeaking whenever customer turn in the wheel
Corrective Action:
Been complaining about his front steering key suspension since 2020 about rattling and squeaking whenever customer turn in the wheel
Additional Notes:
Been complaining about his front steering key suspension since 2020 about rattling and squeaking whenever customer turn in the wheel
Mfg Campaign: 11618389
Recall Date: Oct 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact stated that the power steering and braking functionality were inoperable. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the batteries and the alternator needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V348000 (Electrical System). The manufacturer was not informed of the failure. The failure mileage was 104,417.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact stated that the power steering and braking functionality were inoperable. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the batteries and the alternator needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V348000 (Electrical System). The manufacturer was not informed of the failure. The failure mileage was 104,417.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact stated that the power steering and braking functionality were inoperable. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the batteries and the alternator needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V348000 (Electrical System). The manufacturer was not informed of the failure. The failure mileage was 104,417.
Mfg Campaign: 11617434
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I have a 2018 Chrysler Pacifica with 50k miles and it is still covered under the powertrain warranty. 1. I had a check engine light with code as "misfire on cylinder 6" in August of 2024. I had all spark plugs and engine coils replaced. 2. I drove the vehicle for one week before the engine light came back on with the same code, and then the vehicle wouldn't start. It was towed to a dealer. 3. A dealer replaced the starter assembly and valve body. 4. I drove the vehicle for 2 days before the engine light came back on with code as misfire to a different cylinder. 5. I am now being told by the dealer that I need to replace both cylinder heads, both cylinder head gaskets, timing cover gaskets, valve cover gaskets, valve cover gaskets and the coil boots (again) because they were ruined the the failure/leaks in the other parts.
Corrective Action:
I have a 2018 Chrysler Pacifica with 50k miles and it is still covered under the powertrain warranty. 1. I had a check engine light with code as "misfire on cylinder 6" in August of 2024. I had all spark plugs and engine coils replaced. 2. I drove the vehicle for one week before the engine light came back on with the same code, and then the vehicle wouldn't start. It was towed to a dealer. 3. A dealer replaced the starter assembly and valve body. 4. I drove the vehicle for 2 days before the engine light came back on with code as misfire to a different cylinder. 5. I am now being told by the dealer that I need to replace both cylinder heads, both cylinder head gaskets, timing cover gaskets, valve cover gaskets, valve cover gaskets and the coil boots (again) because they were ruined the the failure/leaks in the other parts.
Additional Notes:
I have a 2018 Chrysler Pacifica with 50k miles and it is still covered under the powertrain warranty. 1. I had a check engine light with code as "misfire on cylinder 6" in August of 2024. I had all spark plugs and engine coils replaced. 2. I drove the vehicle for one week before the engine light came back on with the same code, and then the vehicle wouldn't start. It was towed to a dealer. 3. A dealer replaced the starter assembly and valve body. 4. I drove the vehicle for 2 days before the engine light came back on with code as misfire to a different cylinder. 5. I am now being told by the dealer that I need to replace both cylinder heads, both cylinder head gaskets, timing cover gaskets, valve cover gaskets, valve cover gaskets and the coil boots (again) because they were ruined the the failure/leaks in the other parts.
Mfg Campaign: 11617497
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I have a 2018 Chrysler Pacifica with 50k miles and it is still covered under the powertrain warranty. 1. I had a check engine light with code as "misfire on cylinder 6" in August of 2024. I had all spark plugs and engine coils replaced. 2. I drove the vehicle for one week before the engine light came back on with the same code, and then the vehicle wouldn't start. It was towed to a dealer. 3. A dealer replaced the starter assembly and valve body. 4. I drove the vehicle for 2 days before the engine light came back on with code as misfire to a different cylinder. 5. I am now being told by the dealer that I need to replace both cylinder heads, both cylinder head gaskets, timing cover gaskets, valve cover gaskets, valve cover gaskets and the coil boots (again) because they were ruined the the failure/leaks in the other parts.
Corrective Action:
I have a 2018 Chrysler Pacifica with 50k miles and it is still covered under the powertrain warranty. 1. I had a check engine light with code as "misfire on cylinder 6" in August of 2024. I had all spark plugs and engine coils replaced. 2. I drove the vehicle for one week before the engine light came back on with the same code, and then the vehicle wouldn't start. It was towed to a dealer. 3. A dealer replaced the starter assembly and valve body. 4. I drove the vehicle for 2 days before the engine light came back on with code as misfire to a different cylinder. 5. I am now being told by the dealer that I need to replace both cylinder heads, both cylinder head gaskets, timing cover gaskets, valve cover gaskets, valve cover gaskets and the coil boots (again) because they were ruined the the failure/leaks in the other parts.
Additional Notes:
I have a 2018 Chrysler Pacifica with 50k miles and it is still covered under the powertrain warranty. 1. I had a check engine light with code as "misfire on cylinder 6" in August of 2024. I had all spark plugs and engine coils replaced. 2. I drove the vehicle for one week before the engine light came back on with the same code, and then the vehicle wouldn't start. It was towed to a dealer. 3. A dealer replaced the starter assembly and valve body. 4. I drove the vehicle for 2 days before the engine light came back on with code as misfire to a different cylinder. 5. I am now being told by the dealer that I need to replace both cylinder heads, both cylinder head gaskets, timing cover gaskets, valve cover gaskets, valve cover gaskets and the coil boots (again) because they were ruined the the failure/leaks in the other parts.
Mfg Campaign: 11617497
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The check engine light recently came on, and there was an issue with starting and idling, so we replaced the battery and the light went off, but would randomly come back on. One day notice the vehicle as overheating, and found the coolant tank to be completely empty. Refilled the tank, and several days later the problem arose again. Checked under the van immediately after refilling, no leaks detected. Took van to the dealership and was told the head gasket was bad, and the coolant was leaking into cylinder 3. Recommended repairs noted are as follows: “HEAD GASKET IS BAD. LEAKING ON CYLINDER 3. NEEDS A NEW HEAD AND GASKET TO FIX ISSUE. WILL ALSO NEED CAMS, LIFTERS, AND ROCKERS DUE TO THE TICKING COMING FROM THE RIGHT SIDE OF THE MOTOR” I’ve seen that apparently, this is a more than common issue specifically with the 2018 Chrysler Pacifica. Others have recommended a total engine replacement, as the damage caused thus far is significant enough that replacing only the head and gasket would be, as quoted, “a very expensive bandaid.” This is the only vehicle we have available for my wife and four small kids, and to see that it’s such a common and, thus far ignored problem is infuriating to say the least. Vehicle was purchased 2 years ago, and has depreciated $21,000 in that short amount of time. Repairs are estimated around $6000. Vehicle value is estimated around negative $12,000, so we’re stuck with a faulty vehicle regardless. With the overwhelming number of complaints regarding this issue, almost verbatim, there is absolutely no reason Chrysler should continue to be allowed to let this go unresolved. The fact that the vehicle depreciated so rapidly in such a short time span should be a testament in and of itself to the known and perceived quality of these vehicles, and if ever I can be rid of it, it’ll be that last Chrysler product I ever own.
Corrective Action:
The check engine light recently came on, and there was an issue with starting and idling, so we replaced the battery and the light went off, but would randomly come back on. One day notice the vehicle as overheating, and found the coolant tank to be completely empty. Refilled the tank, and several days later the problem arose again. Checked under the van immediately after refilling, no leaks detected. Took van to the dealership and was told the head gasket was bad, and the coolant was leaking into cylinder 3. Recommended repairs noted are as follows: “HEAD GASKET IS BAD. LEAKING ON CYLINDER 3. NEEDS A NEW HEAD AND GASKET TO FIX ISSUE. WILL ALSO NEED CAMS, LIFTERS, AND ROCKERS DUE TO THE TICKING COMING FROM THE RIGHT SIDE OF THE MOTOR” I’ve seen that apparently, this is a more than common issue specifically with the 2018 Chrysler Pacifica. Others have recommended a total engine replacement, as the damage caused thus far is significant enough that replacing only the head and gasket would be, as quoted, “a very expensive bandaid.” This is the only vehicle we have available for my wife and four small kids, and to see that it’s such a common and, thus far ignored problem is infuriating to say the least. Vehicle was purchased 2 years ago, and has depreciated $21,000 in that short amount of time. Repairs are estimated around $6000. Vehicle value is estimated around negative $12,000, so we’re stuck with a faulty vehicle regardless. With the overwhelming number of complaints regarding this issue, almost verbatim, there is absolutely no reason Chrysler should continue to be allowed to let this go unresolved. The fact that the vehicle depreciated so rapidly in such a short time span should be a testament in and of itself to the known and perceived quality of these vehicles, and if ever I can be rid of it, it’ll be that last Chrysler product I ever own.
Additional Notes:
The check engine light recently came on, and there was an issue with starting and idling, so we replaced the battery and the light went off, but would randomly come back on. One day notice the vehicle as overheating, and found the coolant tank to be completely empty. Refilled the tank, and several days later the problem arose again. Checked under the van immediately after refilling, no leaks detected. Took van to the dealership and was told the head gasket was bad, and the coolant was leaking into cylinder 3. Recommended repairs noted are as follows: “HEAD GASKET IS BAD. LEAKING ON CYLINDER 3. NEEDS A NEW HEAD AND GASKET TO FIX ISSUE. WILL ALSO NEED CAMS, LIFTERS, AND ROCKERS DUE TO THE TICKING COMING FROM THE RIGHT SIDE OF THE MOTOR” I’ve seen that apparently, this is a more than common issue specifically with the 2018 Chrysler Pacifica. Others have recommended a total engine replacement, as the damage caused thus far is significant enough that replacing only the head and gasket would be, as quoted, “a very expensive bandaid.” This is the only vehicle we have available for my wife and four small kids, and to see that it’s such a common and, thus far ignored problem is infuriating to say the least. Vehicle was purchased 2 years ago, and has depreciated $21,000 in that short amount of time. Repairs are estimated around $6000. Vehicle value is estimated around negative $12,000, so we’re stuck with a faulty vehicle regardless. With the overwhelming number of complaints regarding this issue, almost verbatim, there is absolutely no reason Chrysler should continue to be allowed to let this go unresolved. The fact that the vehicle depreciated so rapidly in such a short time span should be a testament in and of itself to the known and perceived quality of these vehicles, and if ever I can be rid of it, it’ll be that last Chrysler product I ever own.
Mfg Campaign: 11617058
Recall Date: Sep 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The check engine light recently came on, and there was an issue with starting and idling, so we replaced the battery and the light went off, but would randomly come back on. One day notice the vehicle as overheating, and found the coolant tank to be completely empty. Refilled the tank, and several days later the problem arose again. Checked under the van immediately after refilling, no leaks detected. Took van to the dealership and was told the head gasket was bad, and the coolant was leaking into cylinder 3. Recommended repairs noted are as follows: “HEAD GASKET IS BAD. LEAKING ON CYLINDER 3. NEEDS A NEW HEAD AND GASKET TO FIX ISSUE. WILL ALSO NEED CAMS, LIFTERS, AND ROCKERS DUE TO THE TICKING COMING FROM THE RIGHT SIDE OF THE MOTOR” I’ve seen that apparently, this is a more than common issue specifically with the 2018 Chrysler Pacifica. Others have recommended a total engine replacement, as the damage caused thus far is significant enough that replacing only the head and gasket would be, as quoted, “a very expensive bandaid.” This is the only vehicle we have available for my wife and four small kids, and to see that it’s such a common and, thus far ignored problem is infuriating to say the least. Vehicle was purchased 2 years ago, and has depreciated $21,000 in that short amount of time. Repairs are estimated around $6000. Vehicle value is estimated around negative $12,000, so we’re stuck with a faulty vehicle regardless. With the overwhelming number of complaints regarding this issue, almost verbatim, there is absolutely no reason Chrysler should continue to be allowed to let this go unresolved. The fact that the vehicle depreciated so rapidly in such a short time span should be a testament in and of itself to the known and perceived quality of these vehicles, and if ever I can be rid of it, it’ll be that last Chrysler product I ever own.
Corrective Action:
The check engine light recently came on, and there was an issue with starting and idling, so we replaced the battery and the light went off, but would randomly come back on. One day notice the vehicle as overheating, and found the coolant tank to be completely empty. Refilled the tank, and several days later the problem arose again. Checked under the van immediately after refilling, no leaks detected. Took van to the dealership and was told the head gasket was bad, and the coolant was leaking into cylinder 3. Recommended repairs noted are as follows: “HEAD GASKET IS BAD. LEAKING ON CYLINDER 3. NEEDS A NEW HEAD AND GASKET TO FIX ISSUE. WILL ALSO NEED CAMS, LIFTERS, AND ROCKERS DUE TO THE TICKING COMING FROM THE RIGHT SIDE OF THE MOTOR” I’ve seen that apparently, this is a more than common issue specifically with the 2018 Chrysler Pacifica. Others have recommended a total engine replacement, as the damage caused thus far is significant enough that replacing only the head and gasket would be, as quoted, “a very expensive bandaid.” This is the only vehicle we have available for my wife and four small kids, and to see that it’s such a common and, thus far ignored problem is infuriating to say the least. Vehicle was purchased 2 years ago, and has depreciated $21,000 in that short amount of time. Repairs are estimated around $6000. Vehicle value is estimated around negative $12,000, so we’re stuck with a faulty vehicle regardless. With the overwhelming number of complaints regarding this issue, almost verbatim, there is absolutely no reason Chrysler should continue to be allowed to let this go unresolved. The fact that the vehicle depreciated so rapidly in such a short time span should be a testament in and of itself to the known and perceived quality of these vehicles, and if ever I can be rid of it, it’ll be that last Chrysler product I ever own.
Additional Notes:
The check engine light recently came on, and there was an issue with starting and idling, so we replaced the battery and the light went off, but would randomly come back on. One day notice the vehicle as overheating, and found the coolant tank to be completely empty. Refilled the tank, and several days later the problem arose again. Checked under the van immediately after refilling, no leaks detected. Took van to the dealership and was told the head gasket was bad, and the coolant was leaking into cylinder 3. Recommended repairs noted are as follows: “HEAD GASKET IS BAD. LEAKING ON CYLINDER 3. NEEDS A NEW HEAD AND GASKET TO FIX ISSUE. WILL ALSO NEED CAMS, LIFTERS, AND ROCKERS DUE TO THE TICKING COMING FROM THE RIGHT SIDE OF THE MOTOR” I’ve seen that apparently, this is a more than common issue specifically with the 2018 Chrysler Pacifica. Others have recommended a total engine replacement, as the damage caused thus far is significant enough that replacing only the head and gasket would be, as quoted, “a very expensive bandaid.” This is the only vehicle we have available for my wife and four small kids, and to see that it’s such a common and, thus far ignored problem is infuriating to say the least. Vehicle was purchased 2 years ago, and has depreciated $21,000 in that short amount of time. Repairs are estimated around $6000. Vehicle value is estimated around negative $12,000, so we’re stuck with a faulty vehicle regardless. With the overwhelming number of complaints regarding this issue, almost verbatim, there is absolutely no reason Chrysler should continue to be allowed to let this go unresolved. The fact that the vehicle depreciated so rapidly in such a short time span should be a testament in and of itself to the known and perceived quality of these vehicles, and if ever I can be rid of it, it’ll be that last Chrysler product I ever own.
Mfg Campaign: 11617058
Recall Date: Sep 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
76,115 and my head gasket is blown. After researching, I found that there are more than over 1000 people with the same issue. Dealership says they can do nothing. Chrysler of America says they have no resolution either. This is ridiculous that so many people are having the issues with low miles on their vans. Something has to be done. I'm not sure why there is not a recall already (because Chrysler won't accept the fact that they messed up). People don't have money to replace the head gaskets and/or replace heads or even engines. Please help.
Corrective Action:
76,115 and my head gasket is blown. After researching, I found that there are more than over 1000 people with the same issue. Dealership says they can do nothing. Chrysler of America says they have no resolution either. This is ridiculous that so many people are having the issues with low miles on their vans. Something has to be done. I'm not sure why there is not a recall already (because Chrysler won't accept the fact that they messed up). People don't have money to replace the head gaskets and/or replace heads or even engines. Please help.
Additional Notes:
76,115 and my head gasket is blown. After researching, I found that there are more than over 1000 people with the same issue. Dealership says they can do nothing. Chrysler of America says they have no resolution either. This is ridiculous that so many people are having the issues with low miles on their vans. Something has to be done. I'm not sure why there is not a recall already (because Chrysler won't accept the fact that they messed up). People don't have money to replace the head gaskets and/or replace heads or even engines. Please help.
Mfg Campaign: 11616916
Recall Date: Sep 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle has stalled several times while driving and while at a stop light leaving the van completely disabled and it will not turn on or start again. My wife and 2 year old were put at risk when the vehicle stalled on them at a major intersection and my wife was unable to put the vehicle into parking or drive since there was no power after it stalled and dashboard lights flicked on and off multiple times.. Stall has also happened at drive thru almost causing collision with vehicle in front. The stall produces dashboard error messages reporting an internal transmission malfunction, auto start/stop error, and or a problem charging the battery. Certified ASE mechanics can’t reproduce the issue or find anything to pin point the issue after multiple diagnostic tests ran and physical thorough inspection. Every time a stall happens loads of error codes (85+) pull up but none point to the root cause of stalling happening. Vehicle has most up to date software update done over a year ago.
Corrective Action:
The vehicle has stalled several times while driving and while at a stop light leaving the van completely disabled and it will not turn on or start again. My wife and 2 year old were put at risk when the vehicle stalled on them at a major intersection and my wife was unable to put the vehicle into parking or drive since there was no power after it stalled and dashboard lights flicked on and off multiple times.. Stall has also happened at drive thru almost causing collision with vehicle in front. The stall produces dashboard error messages reporting an internal transmission malfunction, auto start/stop error, and or a problem charging the battery. Certified ASE mechanics can’t reproduce the issue or find anything to pin point the issue after multiple diagnostic tests ran and physical thorough inspection. Every time a stall happens loads of error codes (85+) pull up but none point to the root cause of stalling happening. Vehicle has most up to date software update done over a year ago.
Additional Notes:
The vehicle has stalled several times while driving and while at a stop light leaving the van completely disabled and it will not turn on or start again. My wife and 2 year old were put at risk when the vehicle stalled on them at a major intersection and my wife was unable to put the vehicle into parking or drive since there was no power after it stalled and dashboard lights flicked on and off multiple times.. Stall has also happened at drive thru almost causing collision with vehicle in front. The stall produces dashboard error messages reporting an internal transmission malfunction, auto start/stop error, and or a problem charging the battery. Certified ASE mechanics can’t reproduce the issue or find anything to pin point the issue after multiple diagnostic tests ran and physical thorough inspection. Every time a stall happens loads of error codes (85+) pull up but none point to the root cause of stalling happening. Vehicle has most up to date software update done over a year ago.
Mfg Campaign: 11616320
Recall Date: Sep 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle has stalled several times while driving and while at a stop light leaving the van completely disabled and it will not turn on or start again. My wife and 2 year old were put at risk when the vehicle stalled on them at a major intersection and my wife was unable to put the vehicle into parking or drive since there was no power after it stalled and dashboard lights flicked on and off multiple times.. Stall has also happened at drive thru almost causing collision with vehicle in front. The stall produces dashboard error messages reporting an internal transmission malfunction, auto start/stop error, and or a problem charging the battery. Certified ASE mechanics can’t reproduce the issue or find anything to pin point the issue after multiple diagnostic tests ran and physical thorough inspection. Every time a stall happens loads of error codes (85+) pull up but none point to the root cause of stalling happening. Vehicle has most up to date software update done over a year ago.
Corrective Action:
The vehicle has stalled several times while driving and while at a stop light leaving the van completely disabled and it will not turn on or start again. My wife and 2 year old were put at risk when the vehicle stalled on them at a major intersection and my wife was unable to put the vehicle into parking or drive since there was no power after it stalled and dashboard lights flicked on and off multiple times.. Stall has also happened at drive thru almost causing collision with vehicle in front. The stall produces dashboard error messages reporting an internal transmission malfunction, auto start/stop error, and or a problem charging the battery. Certified ASE mechanics can’t reproduce the issue or find anything to pin point the issue after multiple diagnostic tests ran and physical thorough inspection. Every time a stall happens loads of error codes (85+) pull up but none point to the root cause of stalling happening. Vehicle has most up to date software update done over a year ago.
Additional Notes:
The vehicle has stalled several times while driving and while at a stop light leaving the van completely disabled and it will not turn on or start again. My wife and 2 year old were put at risk when the vehicle stalled on them at a major intersection and my wife was unable to put the vehicle into parking or drive since there was no power after it stalled and dashboard lights flicked on and off multiple times.. Stall has also happened at drive thru almost causing collision with vehicle in front. The stall produces dashboard error messages reporting an internal transmission malfunction, auto start/stop error, and or a problem charging the battery. Certified ASE mechanics can’t reproduce the issue or find anything to pin point the issue after multiple diagnostic tests ran and physical thorough inspection. Every time a stall happens loads of error codes (85+) pull up but none point to the root cause of stalling happening. Vehicle has most up to date software update done over a year ago.
Mfg Campaign: 11616320
Recall Date: Sep 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle has stalled several times while driving and while at a stop light leaving the van completely disabled and it will not turn on or start again. My wife and 2 year old were put at risk when the vehicle stalled on them at a major intersection and my wife was unable to put the vehicle into parking or drive since there was no power after it stalled and dashboard lights flicked on and off multiple times.. Stall has also happened at drive thru almost causing collision with vehicle in front. The stall produces dashboard error messages reporting an internal transmission malfunction, auto start/stop error, and or a problem charging the battery. Certified ASE mechanics can’t reproduce the issue or find anything to pin point the issue after multiple diagnostic tests ran and physical thorough inspection. Every time a stall happens loads of error codes (85+) pull up but none point to the root cause of stalling happening. Vehicle has most up to date software update done over a year ago.
Corrective Action:
The vehicle has stalled several times while driving and while at a stop light leaving the van completely disabled and it will not turn on or start again. My wife and 2 year old were put at risk when the vehicle stalled on them at a major intersection and my wife was unable to put the vehicle into parking or drive since there was no power after it stalled and dashboard lights flicked on and off multiple times.. Stall has also happened at drive thru almost causing collision with vehicle in front. The stall produces dashboard error messages reporting an internal transmission malfunction, auto start/stop error, and or a problem charging the battery. Certified ASE mechanics can’t reproduce the issue or find anything to pin point the issue after multiple diagnostic tests ran and physical thorough inspection. Every time a stall happens loads of error codes (85+) pull up but none point to the root cause of stalling happening. Vehicle has most up to date software update done over a year ago.
Additional Notes:
The vehicle has stalled several times while driving and while at a stop light leaving the van completely disabled and it will not turn on or start again. My wife and 2 year old were put at risk when the vehicle stalled on them at a major intersection and my wife was unable to put the vehicle into parking or drive since there was no power after it stalled and dashboard lights flicked on and off multiple times.. Stall has also happened at drive thru almost causing collision with vehicle in front. The stall produces dashboard error messages reporting an internal transmission malfunction, auto start/stop error, and or a problem charging the battery. Certified ASE mechanics can’t reproduce the issue or find anything to pin point the issue after multiple diagnostic tests ran and physical thorough inspection. Every time a stall happens loads of error codes (85+) pull up but none point to the root cause of stalling happening. Vehicle has most up to date software update done over a year ago.
Mfg Campaign: 11616320
Recall Date: Sep 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 25 MPH, the steering wheel seized and was unable to be turned. The contact turned off and restarted the vehicle; however, the steering failure message was displayed, and the power steering function was not available. The vehicle was not taken to an independent mechanic or the dealer to be diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The approximate failure mileage was 74,780.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 25 MPH, the steering wheel seized and was unable to be turned. The contact turned off and restarted the vehicle; however, the steering failure message was displayed, and the power steering function was not available. The vehicle was not taken to an independent mechanic or the dealer to be diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The approximate failure mileage was 74,780.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 25 MPH, the steering wheel seized and was unable to be turned. The contact turned off and restarted the vehicle; however, the steering failure message was displayed, and the power steering function was not available. The vehicle was not taken to an independent mechanic or the dealer to be diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The approximate failure mileage was 74,780.
Mfg Campaign: 11614437
Recall Date: Sep 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder head gasket failure: known to be a common failure in the Pentastar 3.6L engine. Repair in thousands, and may not be a solution as the engine block may warp due to failure preventing a proper seal with the cylinder head. The number of cases of this failure is alarming and should really be considered a proper consumer risk.
Corrective Action:
Cylinder head gasket failure: known to be a common failure in the Pentastar 3.6L engine. Repair in thousands, and may not be a solution as the engine block may warp due to failure preventing a proper seal with the cylinder head. The number of cases of this failure is alarming and should really be considered a proper consumer risk.
Additional Notes:
Cylinder head gasket failure: known to be a common failure in the Pentastar 3.6L engine. Repair in thousands, and may not be a solution as the engine block may warp due to failure preventing a proper seal with the cylinder head. The number of cases of this failure is alarming and should really be considered a proper consumer risk.
Mfg Campaign: 11614131
Recall Date: Sep 12, 2024
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