Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
371 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The check engine light came on. The day it came on, when starting the vehicle, it started shaking while in idle and when initially driving. The same day I had the engine read and a cylinder 6 misfire came up on the report. When I began driving, the car was shaking and it felt like it could stop abruptly which could have caused an accident. Yes, it was inspected and it was diagnosed that the head gasket is blown. Yes, the check engine light came on. It should be noted that when my local mechanic diagnosed the problem, two other Chrysler Pacifica's and two other vehicles with the v6 engine have the same issue.
Corrective Action:
The check engine light came on. The day it came on, when starting the vehicle, it started shaking while in idle and when initially driving. The same day I had the engine read and a cylinder 6 misfire came up on the report. When I began driving, the car was shaking and it felt like it could stop abruptly which could have caused an accident. Yes, it was inspected and it was diagnosed that the head gasket is blown. Yes, the check engine light came on. It should be noted that when my local mechanic diagnosed the problem, two other Chrysler Pacifica's and two other vehicles with the v6 engine have the same issue.
Additional Notes:
The check engine light came on. The day it came on, when starting the vehicle, it started shaking while in idle and when initially driving. The same day I had the engine read and a cylinder 6 misfire came up on the report. When I began driving, the car was shaking and it felt like it could stop abruptly which could have caused an accident. Yes, it was inspected and it was diagnosed that the head gasket is blown. Yes, the check engine light came on. It should be noted that when my local mechanic diagnosed the problem, two other Chrysler Pacifica's and two other vehicles with the v6 engine have the same issue.
Mfg Campaign: 11619115
Recall Date: Oct 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Chrysler Pacifica. The contact stated while driving 75 MPH, the vehicle stalled, with the START/STOP light illuminated. The contact stated that the vehicle shut off independently. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2019 Chrysler Pacifica. The contact stated while driving 75 MPH, the vehicle stalled, with the START/STOP light illuminated. The contact stated that the vehicle shut off independently. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2019 Chrysler Pacifica. The contact stated while driving 75 MPH, the vehicle stalled, with the START/STOP light illuminated. The contact stated that the vehicle shut off independently. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Mfg Campaign: 11618138
Recall Date: Oct 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 48,000.
Mfg Campaign: 11617445
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
HYBRID PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 48,000.
Mfg Campaign: 11617445
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The power brake booster was failing and causing the vehicle to not stop as expected. When it was brought to an auto mechanic a few weeks after noticing the issue, they described it as appearing defective beyond normal wear-and-tear and reminiscent of a recall for earlier year models of Chrysler Pacificas. The issue caused the vehicle to not respond to the pushing of the brakes and required a pumping of the brakes until the vehicle stopped. Occasionally, when the brakes were depressed and the car was at rest, the vehicle would start moving and the brake pedal would push strongly against being depressed. There were no warning lamps or messages associated with this issue; the issue was discovered simply by noticing that the brakes were not working as they should.
Corrective Action:
The power brake booster was failing and causing the vehicle to not stop as expected. When it was brought to an auto mechanic a few weeks after noticing the issue, they described it as appearing defective beyond normal wear-and-tear and reminiscent of a recall for earlier year models of Chrysler Pacificas. The issue caused the vehicle to not respond to the pushing of the brakes and required a pumping of the brakes until the vehicle stopped. Occasionally, when the brakes were depressed and the car was at rest, the vehicle would start moving and the brake pedal would push strongly against being depressed. There were no warning lamps or messages associated with this issue; the issue was discovered simply by noticing that the brakes were not working as they should.
Additional Notes:
The power brake booster was failing and causing the vehicle to not stop as expected. When it was brought to an auto mechanic a few weeks after noticing the issue, they described it as appearing defective beyond normal wear-and-tear and reminiscent of a recall for earlier year models of Chrysler Pacificas. The issue caused the vehicle to not respond to the pushing of the brakes and required a pumping of the brakes until the vehicle stopped. Occasionally, when the brakes were depressed and the car was at rest, the vehicle would start moving and the brake pedal would push strongly against being depressed. There were no warning lamps or messages associated with this issue; the issue was discovered simply by noticing that the brakes were not working as they should.
Mfg Campaign: 11617083
Recall Date: Sep 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
There is a slight scrubbing noise when I turn the steering wheel in either direction. When I turn the wheel to the right there is a 'catch' of some sort and I have to put a little force in getting it centered again. I am scared honestly is gonna stay right and I am gonna run into something. I went to the auto parts store to see about power steering fluid only to find out my vehicle doesn't have that and its all electrical. I checked for recalls to see if this is an issue happening with my vehicle and saw none but did see that I am apparently not the only person to have reported such an issue. I am very, very concerned. This has been happening now for about a month.
Corrective Action:
There is a slight scrubbing noise when I turn the steering wheel in either direction. When I turn the wheel to the right there is a 'catch' of some sort and I have to put a little force in getting it centered again. I am scared honestly is gonna stay right and I am gonna run into something. I went to the auto parts store to see about power steering fluid only to find out my vehicle doesn't have that and its all electrical. I checked for recalls to see if this is an issue happening with my vehicle and saw none but did see that I am apparently not the only person to have reported such an issue. I am very, very concerned. This has been happening now for about a month.
Additional Notes:
There is a slight scrubbing noise when I turn the steering wheel in either direction. When I turn the wheel to the right there is a 'catch' of some sort and I have to put a little force in getting it centered again. I am scared honestly is gonna stay right and I am gonna run into something. I went to the auto parts store to see about power steering fluid only to find out my vehicle doesn't have that and its all electrical. I checked for recalls to see if this is an issue happening with my vehicle and saw none but did see that I am apparently not the only person to have reported such an issue. I am very, very concerned. This has been happening now for about a month.
Mfg Campaign: 11616379
Recall Date: Sep 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Radio Uconnect resets every 3 to 5 minutes. When this happens screen goes black. If backing no warning on what is behind you. GPS is resetting with wrong location. Wireless calls stop. This has been a problem across all FCA brands and an issue since 2017. I had 2018 Pacifica with same issues. I believe there are two class action lawsuits over this problem. I had to pay $650 to replace radio. No help from Chrysler customer cares NO HELP.
Corrective Action:
Radio Uconnect resets every 3 to 5 minutes. When this happens screen goes black. If backing no warning on what is behind you. GPS is resetting with wrong location. Wireless calls stop. This has been a problem across all FCA brands and an issue since 2017. I had 2018 Pacifica with same issues. I believe there are two class action lawsuits over this problem. I had to pay $650 to replace radio. No help from Chrysler customer cares NO HELP.
Additional Notes:
Radio Uconnect resets every 3 to 5 minutes. When this happens screen goes black. If backing no warning on what is behind you. GPS is resetting with wrong location. Wireless calls stop. This has been a problem across all FCA brands and an issue since 2017. I had 2018 Pacifica with same issues. I believe there are two class action lawsuits over this problem. I had to pay $650 to replace radio. No help from Chrysler customer cares NO HELP.
Mfg Campaign: 11616282
Recall Date: Sep 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Radio Uconnect resets every 3 to 5 minutes. When this happens screen goes black. If backing no warning on what is behind you. GPS is resetting with wrong location. Wireless calls stop. This has been a problem across all FCA brands and an issue since 2017. I had 2018 Pacifica with same issues. I believe there are two class action lawsuits over this problem. I had to pay $650 to replace radio. No help from Chrysler customer cares NO HELP.
Corrective Action:
Radio Uconnect resets every 3 to 5 minutes. When this happens screen goes black. If backing no warning on what is behind you. GPS is resetting with wrong location. Wireless calls stop. This has been a problem across all FCA brands and an issue since 2017. I had 2018 Pacifica with same issues. I believe there are two class action lawsuits over this problem. I had to pay $650 to replace radio. No help from Chrysler customer cares NO HELP.
Additional Notes:
Radio Uconnect resets every 3 to 5 minutes. When this happens screen goes black. If backing no warning on what is behind you. GPS is resetting with wrong location. Wireless calls stop. This has been a problem across all FCA brands and an issue since 2017. I had 2018 Pacifica with same issues. I believe there are two class action lawsuits over this problem. I had to pay $650 to replace radio. No help from Chrysler customer cares NO HELP.
Mfg Campaign: 11616282
Recall Date: Sep 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Radio Uconnect resets every 3 to 5 minutes. When this happens screen goes black. If backing no warning on what is behind you. GPS is resetting with wrong location. Wireless calls stop. This has been a problem across all FCA brands and an issue since 2017. I had 2018 Pacifica with same issues. I believe there are two class action lawsuits over this problem. I had to pay $650 to replace radio. No help from Chrysler customer cares NO HELP.
Corrective Action:
Radio Uconnect resets every 3 to 5 minutes. When this happens screen goes black. If backing no warning on what is behind you. GPS is resetting with wrong location. Wireless calls stop. This has been a problem across all FCA brands and an issue since 2017. I had 2018 Pacifica with same issues. I believe there are two class action lawsuits over this problem. I had to pay $650 to replace radio. No help from Chrysler customer cares NO HELP.
Additional Notes:
Radio Uconnect resets every 3 to 5 minutes. When this happens screen goes black. If backing no warning on what is behind you. GPS is resetting with wrong location. Wireless calls stop. This has been a problem across all FCA brands and an issue since 2017. I had 2018 Pacifica with same issues. I believe there are two class action lawsuits over this problem. I had to pay $650 to replace radio. No help from Chrysler customer cares NO HELP.
Mfg Campaign: 11616282
Recall Date: Sep 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
When driving about 40-45mph into a curve the steering wheel catches, I am very concerned for our safety due to having to over correct. I have not found any recalls on my vehicle, but there have been some for other vehicles like mine. No accidents. Want to prevent an accident
Corrective Action:
When driving about 40-45mph into a curve the steering wheel catches, I am very concerned for our safety due to having to over correct. I have not found any recalls on my vehicle, but there have been some for other vehicles like mine. No accidents. Want to prevent an accident
Additional Notes:
When driving about 40-45mph into a curve the steering wheel catches, I am very concerned for our safety due to having to over correct. I have not found any recalls on my vehicle, but there have been some for other vehicles like mine. No accidents. Want to prevent an accident
Mfg Campaign: 11616082
Recall Date: Sep 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake Booster has failed. There was previously an extended warranty published for this same issue on November 11, 2023 (No D-22-15) for XA7 Brake Booster, however that expires after 5 years after the vehicle was placed in service or 150,000 miles (whichever is sooner). The Brake Booster failure on our vehicle happened just a few short months after this "expiration date" of the extended warranty. Also, the date of the extended warranty was issued was November 2023. This left only 5 months from the issuance of the letter to the expiration of the warranty, which does not seem to be a reasonable amount of time. Our vehicle is not safe to drive as the brakes are not functioning properly which could result in serious and fatal injury's to the occupants or other vehicles on the roadway. Additionally repair parts are not available to purchase and are on a "National back order". Attention needs to be given to this topic as there are many vehicles on the road that are not safe because of this lack of quality.
Corrective Action:
Brake Booster has failed. There was previously an extended warranty published for this same issue on November 11, 2023 (No D-22-15) for XA7 Brake Booster, however that expires after 5 years after the vehicle was placed in service or 150,000 miles (whichever is sooner). The Brake Booster failure on our vehicle happened just a few short months after this "expiration date" of the extended warranty. Also, the date of the extended warranty was issued was November 2023. This left only 5 months from the issuance of the letter to the expiration of the warranty, which does not seem to be a reasonable amount of time. Our vehicle is not safe to drive as the brakes are not functioning properly which could result in serious and fatal injury's to the occupants or other vehicles on the roadway. Additionally repair parts are not available to purchase and are on a "National back order". Attention needs to be given to this topic as there are many vehicles on the road that are not safe because of this lack of quality.
Additional Notes:
Brake Booster has failed. There was previously an extended warranty published for this same issue on November 11, 2023 (No D-22-15) for XA7 Brake Booster, however that expires after 5 years after the vehicle was placed in service or 150,000 miles (whichever is sooner). The Brake Booster failure on our vehicle happened just a few short months after this "expiration date" of the extended warranty. Also, the date of the extended warranty was issued was November 2023. This left only 5 months from the issuance of the letter to the expiration of the warranty, which does not seem to be a reasonable amount of time. Our vehicle is not safe to drive as the brakes are not functioning properly which could result in serious and fatal injury's to the occupants or other vehicles on the roadway. Additionally repair parts are not available to purchase and are on a "National back order". Attention needs to be given to this topic as there are many vehicles on the road that are not safe because of this lack of quality.
Mfg Campaign: 11612732
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I am the mechanic that was hard to work on this vehicle and I am feeling this out for the customer but I am submitting it in my name . Vehicle has code p105c and p0303. The first code is pending permanent and stored, it is saying the intake valve is stuck in a low lift position. The second code is for cylinder 3 misfire. We had the coils switched over from cylinder 3 to cylinder 5 and made sure that the wiring was not damaged and the same code keeps coming back for that cylinder as well as the p105c. It causes the vehicle to start shaking while going down the road almost causing an accident. There is a recall on the 2020 Pacifica having the same code but there isn't a recall on the 2019 which has the same engine.
Corrective Action:
I am the mechanic that was hard to work on this vehicle and I am feeling this out for the customer but I am submitting it in my name . Vehicle has code p105c and p0303. The first code is pending permanent and stored, it is saying the intake valve is stuck in a low lift position. The second code is for cylinder 3 misfire. We had the coils switched over from cylinder 3 to cylinder 5 and made sure that the wiring was not damaged and the same code keeps coming back for that cylinder as well as the p105c. It causes the vehicle to start shaking while going down the road almost causing an accident. There is a recall on the 2020 Pacifica having the same code but there isn't a recall on the 2019 which has the same engine.
Additional Notes:
I am the mechanic that was hard to work on this vehicle and I am feeling this out for the customer but I am submitting it in my name . Vehicle has code p105c and p0303. The first code is pending permanent and stored, it is saying the intake valve is stuck in a low lift position. The second code is for cylinder 3 misfire. We had the coils switched over from cylinder 3 to cylinder 5 and made sure that the wiring was not damaged and the same code keeps coming back for that cylinder as well as the p105c. It causes the vehicle to start shaking while going down the road almost causing an accident. There is a recall on the 2020 Pacifica having the same code but there isn't a recall on the 2019 which has the same engine.
Mfg Campaign: 11611534
Recall Date: Aug 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The coolant keeps disappearing from the resevoir tank and there is a gurgling noise coming from the front driver side. The engine starts rough with the check engine light on.
Corrective Action:
The coolant keeps disappearing from the resevoir tank and there is a gurgling noise coming from the front driver side. The engine starts rough with the check engine light on.
Additional Notes:
The coolant keeps disappearing from the resevoir tank and there is a gurgling noise coming from the front driver side. The engine starts rough with the check engine light on.
Mfg Campaign: 11611261
Recall Date: Aug 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The coolant keeps disappearing from the resevoir tank and there is a gurgling noise coming from the front driver side. The engine starts rough with the check engine light on.
Corrective Action:
The coolant keeps disappearing from the resevoir tank and there is a gurgling noise coming from the front driver side. The engine starts rough with the check engine light on.
Additional Notes:
The coolant keeps disappearing from the resevoir tank and there is a gurgling noise coming from the front driver side. The engine starts rough with the check engine light on.
Mfg Campaign: 11611261
Recall Date: Aug 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle's brake booster is going out. The vehicle's warranty was already extended once but is now out of that 5-year timeframe. This issue began about 2 weeks ago. Now, the brake pushes back and doesn't want to engage which poses the risk of rear-ending someone. Chrysler is aware of this situation and refuses to extend or fix the issue.
Corrective Action:
The vehicle's brake booster is going out. The vehicle's warranty was already extended once but is now out of that 5-year timeframe. This issue began about 2 weeks ago. Now, the brake pushes back and doesn't want to engage which poses the risk of rear-ending someone. Chrysler is aware of this situation and refuses to extend or fix the issue.
Additional Notes:
The vehicle's brake booster is going out. The vehicle's warranty was already extended once but is now out of that 5-year timeframe. This issue began about 2 weeks ago. Now, the brake pushes back and doesn't want to engage which poses the risk of rear-ending someone. Chrysler is aware of this situation and refuses to extend or fix the issue.
Mfg Campaign: 11610426
Recall Date: Aug 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Car seems to slip out of drive. In the Dashboard the D will start blinking and I can no longer accelerate. The message says to shift to park and back to drive. If this happens on time, I can start going again. If I can't get it to register that I've shifted, I will not be able to accelerate and I need to pull off the road. Once I come to about 1 or 2 MPH, the shifter knob will turn itself to park and the car will slam the parking break on. I get the message to press then engine button, turn the parking break back off and turn the knob to drive.
Corrective Action:
Car seems to slip out of drive. In the Dashboard the D will start blinking and I can no longer accelerate. The message says to shift to park and back to drive. If this happens on time, I can start going again. If I can't get it to register that I've shifted, I will not be able to accelerate and I need to pull off the road. Once I come to about 1 or 2 MPH, the shifter knob will turn itself to park and the car will slam the parking break on. I get the message to press then engine button, turn the parking break back off and turn the knob to drive.
Additional Notes:
Car seems to slip out of drive. In the Dashboard the D will start blinking and I can no longer accelerate. The message says to shift to park and back to drive. If this happens on time, I can start going again. If I can't get it to register that I've shifted, I will not be able to accelerate and I need to pull off the road. Once I come to about 1 or 2 MPH, the shifter knob will turn itself to park and the car will slam the parking break on. I get the message to press then engine button, turn the parking break back off and turn the knob to drive.
Mfg Campaign: 11609174
Recall Date: Aug 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car seems to slip out of drive. In the Dashboard the D will start blinking and I can no longer accelerate. The message says to shift to park and back to drive. If this happens on time, I can start going again. If I can't get it to register that I've shifted, I will not be able to accelerate and I need to pull off the road. Once I come to about 1 or 2 MPH, the shifter knob will turn itself to park and the car will slam the parking break on. I get the message to press then engine button, turn the parking break back off and turn the knob to drive.
Corrective Action:
Car seems to slip out of drive. In the Dashboard the D will start blinking and I can no longer accelerate. The message says to shift to park and back to drive. If this happens on time, I can start going again. If I can't get it to register that I've shifted, I will not be able to accelerate and I need to pull off the road. Once I come to about 1 or 2 MPH, the shifter knob will turn itself to park and the car will slam the parking break on. I get the message to press then engine button, turn the parking break back off and turn the knob to drive.
Additional Notes:
Car seems to slip out of drive. In the Dashboard the D will start blinking and I can no longer accelerate. The message says to shift to park and back to drive. If this happens on time, I can start going again. If I can't get it to register that I've shifted, I will not be able to accelerate and I need to pull off the road. Once I come to about 1 or 2 MPH, the shifter knob will turn itself to park and the car will slam the parking break on. I get the message to press then engine button, turn the parking break back off and turn the knob to drive.
Mfg Campaign: 11609174
Recall Date: Aug 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
When at a stopped position, the brake pedal gets stiff and starts pushing back … and then the car starts creeping forward. I’ve almost hit countless cars in drive-through, and my car tries to creep through red lights. It’s also very hard to brake. I went to one shop and they said it was the brake booster and vacuum hose , and that a lot of people were complaining about this issue in the Pacifica’s. I took the car to a Chrysler dealership to get it repaired and they said the brake booster is on back order because it’s a common problem. The only way to get the car to stop from rolling when you’ve got the brake on is to slam down on the brake (then it’s a crazy crunching sound) or to throw it into park before it gets you into traffic. It’s scary and it’s not safe.
Corrective Action:
When at a stopped position, the brake pedal gets stiff and starts pushing back … and then the car starts creeping forward. I’ve almost hit countless cars in drive-through, and my car tries to creep through red lights. It’s also very hard to brake. I went to one shop and they said it was the brake booster and vacuum hose , and that a lot of people were complaining about this issue in the Pacifica’s. I took the car to a Chrysler dealership to get it repaired and they said the brake booster is on back order because it’s a common problem. The only way to get the car to stop from rolling when you’ve got the brake on is to slam down on the brake (then it’s a crazy crunching sound) or to throw it into park before it gets you into traffic. It’s scary and it’s not safe.
Additional Notes:
When at a stopped position, the brake pedal gets stiff and starts pushing back … and then the car starts creeping forward. I’ve almost hit countless cars in drive-through, and my car tries to creep through red lights. It’s also very hard to brake. I went to one shop and they said it was the brake booster and vacuum hose , and that a lot of people were complaining about this issue in the Pacifica’s. I took the car to a Chrysler dealership to get it repaired and they said the brake booster is on back order because it’s a common problem. The only way to get the car to stop from rolling when you’ve got the brake on is to slam down on the brake (then it’s a crazy crunching sound) or to throw it into park before it gets you into traffic. It’s scary and it’s not safe.
Mfg Campaign: 11608469
Recall Date: Aug 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When at a stopped position, the brake pedal gets stiff and starts pushing back … and then the car starts creeping forward. I’ve almost hit countless cars in drive-through, and my car tries to creep through red lights. It’s also very hard to brake. I went to one shop and they said it was the brake booster and vacuum hose , and that a lot of people were complaining about this issue in the Pacifica’s. I took the car to a Chrysler dealership to get it repaired and they said the brake booster is on back order because it’s a common problem. The only way to get the car to stop from rolling when you’ve got the brake on is to slam down on the brake (then it’s a crazy crunching sound) or to throw it into park before it gets you into traffic. It’s scary and it’s not safe.
Corrective Action:
When at a stopped position, the brake pedal gets stiff and starts pushing back … and then the car starts creeping forward. I’ve almost hit countless cars in drive-through, and my car tries to creep through red lights. It’s also very hard to brake. I went to one shop and they said it was the brake booster and vacuum hose , and that a lot of people were complaining about this issue in the Pacifica’s. I took the car to a Chrysler dealership to get it repaired and they said the brake booster is on back order because it’s a common problem. The only way to get the car to stop from rolling when you’ve got the brake on is to slam down on the brake (then it’s a crazy crunching sound) or to throw it into park before it gets you into traffic. It’s scary and it’s not safe.
Additional Notes:
When at a stopped position, the brake pedal gets stiff and starts pushing back … and then the car starts creeping forward. I’ve almost hit countless cars in drive-through, and my car tries to creep through red lights. It’s also very hard to brake. I went to one shop and they said it was the brake booster and vacuum hose , and that a lot of people were complaining about this issue in the Pacifica’s. I took the car to a Chrysler dealership to get it repaired and they said the brake booster is on back order because it’s a common problem. The only way to get the car to stop from rolling when you’ve got the brake on is to slam down on the brake (then it’s a crazy crunching sound) or to throw it into park before it gets you into traffic. It’s scary and it’s not safe.
Mfg Campaign: 11608469
Recall Date: Aug 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Chrysler Pacifica. The contact stated that the START/STOP sensor light was continually illuminated. While at a red traffic light, the vehicle independently shifted to park(P) and shut off. The vehicle was restarted and placed in drive(D). The vehicle was taken to an unknown local dealer, where it was diagnosed that the START/STOP battery needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the hood latch and the START/STOP battery needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Chrysler Pacifica. The contact stated that the START/STOP sensor light was continually illuminated. While at a red traffic light, the vehicle independently shifted to park(P) and shut off. The vehicle was restarted and placed in drive(D). The vehicle was taken to an unknown local dealer, where it was diagnosed that the START/STOP battery needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the hood latch and the START/STOP battery needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Chrysler Pacifica. The contact stated that the START/STOP sensor light was continually illuminated. While at a red traffic light, the vehicle independently shifted to park(P) and shut off. The vehicle was restarted and placed in drive(D). The vehicle was taken to an unknown local dealer, where it was diagnosed that the START/STOP battery needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the hood latch and the START/STOP battery needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was unknown.
Mfg Campaign: 11607243
Recall Date: Aug 8, 2024
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