Complaints & Recalls
Consumer Complaints
42 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN TWO DIFFERENT OCCASIONS THE LOCK ACTUATORS WHAT BAD ON BOTH REAR SLIDING DOORS FOR THE PASSENGERS SIDE AND DRIVERS SIDE. THIS IS A COSTLY PROBLEM TO HAVE AND UNCALLED FOR ON A RELIABLE FORM OF TRANSPORTATION. I HAVE THE UNDERSTANDING BY TALKING TO THE MAINTENANCE MANAGER THAT THIS IS A PROBLEM FOR DODGE MINIVANS. THIS A DANGEROUS SITUATION FOR OWNERS DUE TO THE FACT THAT IN THE EVENT OF AN ACCIDENT YOU WOULD NOT BE ABLE TO GET YOUR LOVE ONES OUT ON TIME. AT THE TIME OF THE ACTUATORS GOING BAD THE PASSENGERS HAD TO GET OUT THROUGH THE OTHER DOOR OR THROUGH THE FRONT EXIT. THIS IS INDEED COSTLY PROBLEM.
Corrective Action:
IN TWO DIFFERENT OCCASIONS THE LOCK ACTUATORS WHAT BAD ON BOTH REAR SLIDING DOORS FOR THE PASSENGERS SIDE AND DRIVERS SIDE. THIS IS A COSTLY PROBLEM TO HAVE AND UNCALLED FOR ON A RELIABLE FORM OF TRANSPORTATION. I HAVE THE UNDERSTANDING BY TALKING TO THE MAINTENANCE MANAGER THAT THIS IS A PROBLEM FOR DODGE MINIVANS. THIS A DANGEROUS SITUATION FOR OWNERS DUE TO THE FACT THAT IN THE EVENT OF AN ACCIDENT YOU WOULD NOT BE ABLE TO GET YOUR LOVE ONES OUT ON TIME. AT THE TIME OF THE ACTUATORS GOING BAD THE PASSENGERS HAD TO GET OUT THROUGH THE OTHER DOOR OR THROUGH THE FRONT EXIT. THIS IS INDEED COSTLY PROBLEM.
Additional Notes:
IN TWO DIFFERENT OCCASIONS THE LOCK ACTUATORS WHAT BAD ON BOTH REAR SLIDING DOORS FOR THE PASSENGERS SIDE AND DRIVERS SIDE. THIS IS A COSTLY PROBLEM TO HAVE AND UNCALLED FOR ON A RELIABLE FORM OF TRANSPORTATION. I HAVE THE UNDERSTANDING BY TALKING TO THE MAINTENANCE MANAGER THAT THIS IS A PROBLEM FOR DODGE MINIVANS. THIS A DANGEROUS SITUATION FOR OWNERS DUE TO THE FACT THAT IN THE EVENT OF AN ACCIDENT YOU WOULD NOT BE ABLE TO GET YOUR LOVE ONES OUT ON TIME. AT THE TIME OF THE ACTUATORS GOING BAD THE PASSENGERS HAD TO GET OUT THROUGH THE OTHER DOOR OR THROUGH THE FRONT EXIT. THIS IS INDEED COSTLY PROBLEM.
Mfg Campaign: 11360524
Recall Date: Sep 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE PASSENGER SLIDING DOOR WILL NOT OPEN. IT APPEARS TO BE AN ISSUE WITH THE LOCKING MECHANISM. ONE DAY WE PARKED AND LOCKED THE CAR TO GET ICE CREAM AND WHEN WE CAME BACK THE DOOR WOULDN'T UNLOCK. *TR
Corrective Action:
THE PASSENGER SLIDING DOOR WILL NOT OPEN. IT APPEARS TO BE AN ISSUE WITH THE LOCKING MECHANISM. ONE DAY WE PARKED AND LOCKED THE CAR TO GET ICE CREAM AND WHEN WE CAME BACK THE DOOR WOULDN'T UNLOCK. *TR
Additional Notes:
THE PASSENGER SLIDING DOOR WILL NOT OPEN. IT APPEARS TO BE AN ISSUE WITH THE LOCKING MECHANISM. ONE DAY WE PARKED AND LOCKED THE CAR TO GET ICE CREAM AND WHEN WE CAME BACK THE DOOR WOULDN'T UNLOCK. *TR
Mfg Campaign: 11330478
Recall Date: Jun 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO MILFORD AUTO GROUP JEEP CHRYSLER DODGE RAM (1470 BOSTON POST RD, MILFORD, CT 06460, 203-878-2471) AND RECEIVED A QUOTE FOR THE REPAIRS. THE PARTS THAT NEEDED TO BE REPLACED WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO MILFORD AUTO GROUP JEEP CHRYSLER DODGE RAM (1470 BOSTON POST RD, MILFORD, CT 06460, 203-878-2471) AND RECEIVED A QUOTE FOR THE REPAIRS. THE PARTS THAT NEEDED TO BE REPLACED WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO MILFORD AUTO GROUP JEEP CHRYSLER DODGE RAM (1470 BOSTON POST RD, MILFORD, CT 06460, 203-878-2471) AND RECEIVED A QUOTE FOR THE REPAIRS. THE PARTS THAT NEEDED TO BE REPLACED WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11252901
Recall Date: Sep 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
LOSE ALL POWER FOR REVERSE, PUT VEHICLE IN REVERSE AND SHIFT INTO BUT NO POWER WHEN GAS PEDAL IS PUSHED.
Corrective Action:
LOSE ALL POWER FOR REVERSE, PUT VEHICLE IN REVERSE AND SHIFT INTO BUT NO POWER WHEN GAS PEDAL IS PUSHED.
Additional Notes:
LOSE ALL POWER FOR REVERSE, PUT VEHICLE IN REVERSE AND SHIFT INTO BUT NO POWER WHEN GAS PEDAL IS PUSHED.
Mfg Campaign: 11233502
Recall Date: Jul 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE IN PARK, THE GEAR SHIFTER FAILED TO ENGAGE INTO DRIVE. WHILE DRIVING 55 MPH, THE VEHICLE FAILED TO ACCELERATE AND JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SAN ANTONIO CHRYSLER DODGE JEEP RAM (11910 I-35 FRONTAGE RD, SAN ANTONIO, TX 78233, (210) 239-1808) WHERE IT WAS DIAGNOSED THAT THE AIR FILTER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE IN PARK, THE GEAR SHIFTER FAILED TO ENGAGE INTO DRIVE. WHILE DRIVING 55 MPH, THE VEHICLE FAILED TO ACCELERATE AND JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SAN ANTONIO CHRYSLER DODGE JEEP RAM (11910 I-35 FRONTAGE RD, SAN ANTONIO, TX 78233, (210) 239-1808) WHERE IT WAS DIAGNOSED THAT THE AIR FILTER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE IN PARK, THE GEAR SHIFTER FAILED TO ENGAGE INTO DRIVE. WHILE DRIVING 55 MPH, THE VEHICLE FAILED TO ACCELERATE AND JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SAN ANTONIO CHRYSLER DODGE JEEP RAM (11910 I-35 FRONTAGE RD, SAN ANTONIO, TX 78233, (210) 239-1808) WHERE IT WAS DIAGNOSED THAT THE AIR FILTER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
Mfg Campaign: 11232690
Recall Date: Jul 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LOCKS FAIL TO DISENGAGE AND DOOR CANNOT BE OPENED MANUALLY OR ELECTRONICALLY. MY CHILD HAD TO CLIMB OUT THROUGH THE DRIVER'S SIDE DOOR IN ORDER TO EXIT THE VAN. THIS POSES A DANGER DURING AN EMERGENCY. PLEASE ADVISE DODGE TO RECALL LOCK ACTUATORS ON CARAVAN MODELS. I RESEARCHED AND THIS SEEMS TO BE A PREVALENT COMPLAINT AMONG MANY DODGER OWNERS.
Corrective Action:
LOCKS FAIL TO DISENGAGE AND DOOR CANNOT BE OPENED MANUALLY OR ELECTRONICALLY. MY CHILD HAD TO CLIMB OUT THROUGH THE DRIVER'S SIDE DOOR IN ORDER TO EXIT THE VAN. THIS POSES A DANGER DURING AN EMERGENCY. PLEASE ADVISE DODGE TO RECALL LOCK ACTUATORS ON CARAVAN MODELS. I RESEARCHED AND THIS SEEMS TO BE A PREVALENT COMPLAINT AMONG MANY DODGER OWNERS.
Additional Notes:
LOCKS FAIL TO DISENGAGE AND DOOR CANNOT BE OPENED MANUALLY OR ELECTRONICALLY. MY CHILD HAD TO CLIMB OUT THROUGH THE DRIVER'S SIDE DOOR IN ORDER TO EXIT THE VAN. THIS POSES A DANGER DURING AN EMERGENCY. PLEASE ADVISE DODGE TO RECALL LOCK ACTUATORS ON CARAVAN MODELS. I RESEARCHED AND THIS SEEMS TO BE A PREVALENT COMPLAINT AMONG MANY DODGER OWNERS.
Mfg Campaign: 11232509
Recall Date: Jul 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE HAVE A 2016 DODGE GRAND CARAVAN THAT HAS BEEN DIAGNOSED BY A MECHANIC TO NEED A REAR AC EVAPORATOR INSTALLED AT A COST OF OVER $1000.00. THIS IS UNACCEPTABLE AS WE WERE TOLD IT IS A KNOWN MOPAR PROBLEM. AS THE HEAD OF HOUSEHOLD FOR A FAMILY OF FIVE, I DON'T KNOW WHERE TO FIND THIS AMOUNT OF MONEY FOR THE REPAIR. THIS VAN WAS PURCHASED TO ACCOMMODATE OUR 17 YEAR OLD SON WITH DUCHENNES MUSCULAR DYSTROPHY. HE CANNOT RIDE IN THIS VEHICLE WITH THE AMOUNT OF HEAT SUMMER BRINGS. WE DON'T KNOW WHAT TO DO...
Corrective Action:
WE HAVE A 2016 DODGE GRAND CARAVAN THAT HAS BEEN DIAGNOSED BY A MECHANIC TO NEED A REAR AC EVAPORATOR INSTALLED AT A COST OF OVER $1000.00. THIS IS UNACCEPTABLE AS WE WERE TOLD IT IS A KNOWN MOPAR PROBLEM. AS THE HEAD OF HOUSEHOLD FOR A FAMILY OF FIVE, I DON'T KNOW WHERE TO FIND THIS AMOUNT OF MONEY FOR THE REPAIR. THIS VAN WAS PURCHASED TO ACCOMMODATE OUR 17 YEAR OLD SON WITH DUCHENNES MUSCULAR DYSTROPHY. HE CANNOT RIDE IN THIS VEHICLE WITH THE AMOUNT OF HEAT SUMMER BRINGS. WE DON'T KNOW WHAT TO DO...
Additional Notes:
WE HAVE A 2016 DODGE GRAND CARAVAN THAT HAS BEEN DIAGNOSED BY A MECHANIC TO NEED A REAR AC EVAPORATOR INSTALLED AT A COST OF OVER $1000.00. THIS IS UNACCEPTABLE AS WE WERE TOLD IT IS A KNOWN MOPAR PROBLEM. AS THE HEAD OF HOUSEHOLD FOR A FAMILY OF FIVE, I DON'T KNOW WHERE TO FIND THIS AMOUNT OF MONEY FOR THE REPAIR. THIS VAN WAS PURCHASED TO ACCOMMODATE OUR 17 YEAR OLD SON WITH DUCHENNES MUSCULAR DYSTROPHY. HE CANNOT RIDE IN THIS VEHICLE WITH THE AMOUNT OF HEAT SUMMER BRINGS. WE DON'T KNOW WHAT TO DO...
Mfg Campaign: 11230888
Recall Date: Jul 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVER SIDE REAR DOOR LOCK , WANT OPEN.
Corrective Action:
DRIVER SIDE REAR DOOR LOCK , WANT OPEN.
Additional Notes:
DRIVER SIDE REAR DOOR LOCK , WANT OPEN.
Mfg Campaign: 11228657
Recall Date: Jul 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BOUGHT THE CAR USED A YEAR AGO. IT HAS 57,578 MILES ON SPEEDOMETER. DRIVER SIDE SLIDING DOOR LOCKED SHUT, WILL NOT OPEN FROM INSIDE, OUTSIDE OR REMOTELY. JUST DROVE IN DRIVEWAY AND PARKED AND IT WILL NOT OPEN. FIVE MINUTES BEFORE IT OPENED AND CLOSED FINE AS WE HAD BEEN SHOPPING.
Corrective Action:
BOUGHT THE CAR USED A YEAR AGO. IT HAS 57,578 MILES ON SPEEDOMETER. DRIVER SIDE SLIDING DOOR LOCKED SHUT, WILL NOT OPEN FROM INSIDE, OUTSIDE OR REMOTELY. JUST DROVE IN DRIVEWAY AND PARKED AND IT WILL NOT OPEN. FIVE MINUTES BEFORE IT OPENED AND CLOSED FINE AS WE HAD BEEN SHOPPING.
Additional Notes:
BOUGHT THE CAR USED A YEAR AGO. IT HAS 57,578 MILES ON SPEEDOMETER. DRIVER SIDE SLIDING DOOR LOCKED SHUT, WILL NOT OPEN FROM INSIDE, OUTSIDE OR REMOTELY. JUST DROVE IN DRIVEWAY AND PARKED AND IT WILL NOT OPEN. FIVE MINUTES BEFORE IT OPENED AND CLOSED FINE AS WE HAD BEEN SHOPPING.
Mfg Campaign: 11222965
Recall Date: Jun 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BOUGHT THE CAR USED A YEAR AGO. IT HAS 57,578 MILES ON SPEEDOMETER. DRIVER SIDE SLIDING DOOR LOCKED SHUT, WILL NOT OPEN FROM INSIDE, OUTSIDE OR REMOTELY. JUST DROVE IN DRIVEWAY AND PARKED AND IT WILL NOT OPEN. FIVE MINUTES BEFORE IT OPENED AND CLOSED FINE AS WE HAD BEEN SHOPPING.
Corrective Action:
BOUGHT THE CAR USED A YEAR AGO. IT HAS 57,578 MILES ON SPEEDOMETER. DRIVER SIDE SLIDING DOOR LOCKED SHUT, WILL NOT OPEN FROM INSIDE, OUTSIDE OR REMOTELY. JUST DROVE IN DRIVEWAY AND PARKED AND IT WILL NOT OPEN. FIVE MINUTES BEFORE IT OPENED AND CLOSED FINE AS WE HAD BEEN SHOPPING.
Additional Notes:
BOUGHT THE CAR USED A YEAR AGO. IT HAS 57,578 MILES ON SPEEDOMETER. DRIVER SIDE SLIDING DOOR LOCKED SHUT, WILL NOT OPEN FROM INSIDE, OUTSIDE OR REMOTELY. JUST DROVE IN DRIVEWAY AND PARKED AND IT WILL NOT OPEN. FIVE MINUTES BEFORE IT OPENED AND CLOSED FINE AS WE HAD BEEN SHOPPING.
Mfg Campaign: 11222965
Recall Date: Jun 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING ON THE HIGHWAY, THE ENGINE MADE A LOUD NOISE AND SHUT OFF. ALL POWER TO THE VEHICLE, INCLUDING THE POWER STEERING, WAS INOPERABLE. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED. THE MECHANIC ALSO STATED THAT THERE WAS AN UNKNOWN RECALL FOR THE FAILURE AND REFERRED THE CONTACT TO BETTENHAUSEN CHRYSLER DODGE JEEP RAM (8355 W 159TH ST, TINLEY PARK, IL 60477, (708) 532-2665). THE DEALER DIAGNOSED THAT THE TRANSMISSION PUMP FRACTURED AND DAMAGED THE TRANSMISSION. THE PUMP WAS NOT COVERED BY THE RECALL; THEREFORE, THE CONTACT HAD TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 62,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING ON THE HIGHWAY, THE ENGINE MADE A LOUD NOISE AND SHUT OFF. ALL POWER TO THE VEHICLE, INCLUDING THE POWER STEERING, WAS INOPERABLE. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED. THE MECHANIC ALSO STATED THAT THERE WAS AN UNKNOWN RECALL FOR THE FAILURE AND REFERRED THE CONTACT TO BETTENHAUSEN CHRYSLER DODGE JEEP RAM (8355 W 159TH ST, TINLEY PARK, IL 60477, (708) 532-2665). THE DEALER DIAGNOSED THAT THE TRANSMISSION PUMP FRACTURED AND DAMAGED THE TRANSMISSION. THE PUMP WAS NOT COVERED BY THE RECALL; THEREFORE, THE CONTACT HAD TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 62,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING ON THE HIGHWAY, THE ENGINE MADE A LOUD NOISE AND SHUT OFF. ALL POWER TO THE VEHICLE, INCLUDING THE POWER STEERING, WAS INOPERABLE. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED. THE MECHANIC ALSO STATED THAT THERE WAS AN UNKNOWN RECALL FOR THE FAILURE AND REFERRED THE CONTACT TO BETTENHAUSEN CHRYSLER DODGE JEEP RAM (8355 W 159TH ST, TINLEY PARK, IL 60477, (708) 532-2665). THE DEALER DIAGNOSED THAT THE TRANSMISSION PUMP FRACTURED AND DAMAGED THE TRANSMISSION. THE PUMP WAS NOT COVERED BY THE RECALL; THEREFORE, THE CONTACT HAD TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 62,000.
Mfg Campaign: 11222450
Recall Date: Jun 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DRIVER'S SIDE PASSENGER DOOR IS STUCK IN THE LOCKED POSITION. THE DOOR WILL NOT OPEN MANUALLY OR ELECTRONICALLY.
Corrective Action:
THE DRIVER'S SIDE PASSENGER DOOR IS STUCK IN THE LOCKED POSITION. THE DOOR WILL NOT OPEN MANUALLY OR ELECTRONICALLY.
Additional Notes:
THE DRIVER'S SIDE PASSENGER DOOR IS STUCK IN THE LOCKED POSITION. THE DOOR WILL NOT OPEN MANUALLY OR ELECTRONICALLY.
Mfg Campaign: 11222340
Recall Date: Jun 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SIDE SLIDING DOOR WONT UNLOCK AND WONT OPEN. HUGE SAFETY ISSUE. *DT CONSUMER STATED VEHICLE HAS BEEN REPAIRED.*JB
Corrective Action:
DRIVERS SIDE SLIDING DOOR WONT UNLOCK AND WONT OPEN. HUGE SAFETY ISSUE. *DT CONSUMER STATED VEHICLE HAS BEEN REPAIRED.*JB
Additional Notes:
DRIVERS SIDE SLIDING DOOR WONT UNLOCK AND WONT OPEN. HUGE SAFETY ISSUE. *DT CONSUMER STATED VEHICLE HAS BEEN REPAIRED.*JB
Mfg Campaign: 11220442
Recall Date: Jun 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SIDE REAR SLIDING DOOR REMAINS LOCKED AND CANNOT BE OPENED MANUALLY OR ELECTRONICALLY.
Corrective Action:
DRIVERS SIDE REAR SLIDING DOOR REMAINS LOCKED AND CANNOT BE OPENED MANUALLY OR ELECTRONICALLY.
Additional Notes:
DRIVERS SIDE REAR SLIDING DOOR REMAINS LOCKED AND CANNOT BE OPENED MANUALLY OR ELECTRONICALLY.
Mfg Campaign: 11219996
Recall Date: Jun 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR'S BUZZING ACTUATOR WENT OUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SISK CHRYSLER DODGE JEEP RAM (270-885-9900, LOCATED AT FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS A KNOWN ISSUE AND THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER REBUILT THE ENTIRE DOOR AT THE CONTACT'S EXPENSE. APPROXIMATELY ONE MONTH LATER, THE DRIVER'S SIDE DOOR BUZZING ACTUATOR ALSO FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED AGAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR'S BUZZING ACTUATOR WENT OUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SISK CHRYSLER DODGE JEEP RAM (270-885-9900, LOCATED AT FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS A KNOWN ISSUE AND THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER REBUILT THE ENTIRE DOOR AT THE CONTACT'S EXPENSE. APPROXIMATELY ONE MONTH LATER, THE DRIVER'S SIDE DOOR BUZZING ACTUATOR ALSO FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED AGAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR'S BUZZING ACTUATOR WENT OUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SISK CHRYSLER DODGE JEEP RAM (270-885-9900, LOCATED AT FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS A KNOWN ISSUE AND THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER REBUILT THE ENTIRE DOOR AT THE CONTACT'S EXPENSE. APPROXIMATELY ONE MONTH LATER, THE DRIVER'S SIDE DOOR BUZZING ACTUATOR ALSO FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED AGAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Mfg Campaign: 11218926
Recall Date: Jun 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TURN THE KEY OFF AND ENGINE DOESN'T SHUT OFF. NEEDED TO REMOVE FUEL PUMP FUSE TO STOP ENGINE
Corrective Action:
TURN THE KEY OFF AND ENGINE DOESN'T SHUT OFF. NEEDED TO REMOVE FUEL PUMP FUSE TO STOP ENGINE
Additional Notes:
TURN THE KEY OFF AND ENGINE DOESN'T SHUT OFF. NEEDED TO REMOVE FUEL PUMP FUSE TO STOP ENGINE
Mfg Campaign: 11218503
Recall Date: Jun 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TURN THE KEY OFF AND ENGINE DOESN'T SHUT OFF. NEEDED TO REMOVE FUEL PUMP FUSE TO STOP ENGINE
Corrective Action:
TURN THE KEY OFF AND ENGINE DOESN'T SHUT OFF. NEEDED TO REMOVE FUEL PUMP FUSE TO STOP ENGINE
Additional Notes:
TURN THE KEY OFF AND ENGINE DOESN'T SHUT OFF. NEEDED TO REMOVE FUEL PUMP FUSE TO STOP ENGINE
Mfg Campaign: 11218503
Recall Date: Jun 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TAKATA RECALL DODGE CARAVAN SLIDING DOOR ACTUATOR WHEN PARKED THE SLIDING DOORS CAN GET STUCK CLOSED OR OPEN ONCE THEY ARE STUCK IF STUCK OPEN THAT DOOR WONT LOCK, AND IF STUCK CLOSED YOU CAN NOT OPEN THE DOOR AND CAN NOT UNLOCK. I CURRENTLY HAVE BOTH ISSUES.
Corrective Action:
TAKATA RECALL DODGE CARAVAN SLIDING DOOR ACTUATOR WHEN PARKED THE SLIDING DOORS CAN GET STUCK CLOSED OR OPEN ONCE THEY ARE STUCK IF STUCK OPEN THAT DOOR WONT LOCK, AND IF STUCK CLOSED YOU CAN NOT OPEN THE DOOR AND CAN NOT UNLOCK. I CURRENTLY HAVE BOTH ISSUES.
Additional Notes:
TAKATA RECALL DODGE CARAVAN SLIDING DOOR ACTUATOR WHEN PARKED THE SLIDING DOORS CAN GET STUCK CLOSED OR OPEN ONCE THEY ARE STUCK IF STUCK OPEN THAT DOOR WONT LOCK, AND IF STUCK CLOSED YOU CAN NOT OPEN THE DOOR AND CAN NOT UNLOCK. I CURRENTLY HAVE BOTH ISSUES.
Mfg Campaign: 11209772
Recall Date: May 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
"TAKATA RECALL" SLIDING DOOR ON DRIVERS SIDE WON'T UNLOCK OR OPEN (NOT AUTOMATIC OPEN DOOR, MANUALLY OPEN) TRIED USING THE DOOR UNLOCK PAD THE KEY FOB AND THE LOCK IN THE DOOR AND IT STILL DOESN'T UNLOCK OR OPEN. MY 1 YEAR OLD SITS ON THAT SIDE AND I AM WORRIED THIS IS A VERY HUGE SAFETY ISSUE. IF I WERE IN AN ACCIDENT I WOULD NOT BE ABLE TO GET TO HIM QUICKLY. MY 3 YEAR OLD SITS ON THE OTHER SIDE AND SO NOW WE HAVE TO CLIMB IN TO UNBUCKLE BOTH CHILDREN TO GET THEM OUT. THIS IS DANGEROUS IF AN ACCIDENT WERE TO HAPPEN. I'VE ALREADY REPLACED THE OTHER SIDE WHEN THAT AGITATOR WENT OUT ON IT. MY VAN HAS 32000 MILES. BOUGHT IT NEW IN 2016. SHOULD NOT BE HAVING THESE SAFETY ISSUES. PLEASE LOOK INTO DODGE AND THE REPORTS THAT PEOPLE HAVE FILED WHO HAVE THIS SAME ISSUE. IT SHOULD BE A RECALL AND FIXED. THANK YOU FOR YOUR TIME.
Corrective Action:
"TAKATA RECALL" SLIDING DOOR ON DRIVERS SIDE WON'T UNLOCK OR OPEN (NOT AUTOMATIC OPEN DOOR, MANUALLY OPEN) TRIED USING THE DOOR UNLOCK PAD THE KEY FOB AND THE LOCK IN THE DOOR AND IT STILL DOESN'T UNLOCK OR OPEN. MY 1 YEAR OLD SITS ON THAT SIDE AND I AM WORRIED THIS IS A VERY HUGE SAFETY ISSUE. IF I WERE IN AN ACCIDENT I WOULD NOT BE ABLE TO GET TO HIM QUICKLY. MY 3 YEAR OLD SITS ON THE OTHER SIDE AND SO NOW WE HAVE TO CLIMB IN TO UNBUCKLE BOTH CHILDREN TO GET THEM OUT. THIS IS DANGEROUS IF AN ACCIDENT WERE TO HAPPEN. I'VE ALREADY REPLACED THE OTHER SIDE WHEN THAT AGITATOR WENT OUT ON IT. MY VAN HAS 32000 MILES. BOUGHT IT NEW IN 2016. SHOULD NOT BE HAVING THESE SAFETY ISSUES. PLEASE LOOK INTO DODGE AND THE REPORTS THAT PEOPLE HAVE FILED WHO HAVE THIS SAME ISSUE. IT SHOULD BE A RECALL AND FIXED. THANK YOU FOR YOUR TIME.
Additional Notes:
"TAKATA RECALL" SLIDING DOOR ON DRIVERS SIDE WON'T UNLOCK OR OPEN (NOT AUTOMATIC OPEN DOOR, MANUALLY OPEN) TRIED USING THE DOOR UNLOCK PAD THE KEY FOB AND THE LOCK IN THE DOOR AND IT STILL DOESN'T UNLOCK OR OPEN. MY 1 YEAR OLD SITS ON THAT SIDE AND I AM WORRIED THIS IS A VERY HUGE SAFETY ISSUE. IF I WERE IN AN ACCIDENT I WOULD NOT BE ABLE TO GET TO HIM QUICKLY. MY 3 YEAR OLD SITS ON THE OTHER SIDE AND SO NOW WE HAVE TO CLIMB IN TO UNBUCKLE BOTH CHILDREN TO GET THEM OUT. THIS IS DANGEROUS IF AN ACCIDENT WERE TO HAPPEN. I'VE ALREADY REPLACED THE OTHER SIDE WHEN THAT AGITATOR WENT OUT ON IT. MY VAN HAS 32000 MILES. BOUGHT IT NEW IN 2016. SHOULD NOT BE HAVING THESE SAFETY ISSUES. PLEASE LOOK INTO DODGE AND THE REPORTS THAT PEOPLE HAVE FILED WHO HAVE THIS SAME ISSUE. IT SHOULD BE A RECALL AND FIXED. THANK YOU FOR YOUR TIME.
Mfg Campaign: 11208701
Recall Date: May 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BACK SIDE DOOR IS LOCKED AND CANNOT BE OPENED OR UNLOCKED NEITHER MANUALLY OR WITH FOB OR INTERIOR BUTTON, DOOR IS JAMMED SHUT
Corrective Action:
BACK SIDE DOOR IS LOCKED AND CANNOT BE OPENED OR UNLOCKED NEITHER MANUALLY OR WITH FOB OR INTERIOR BUTTON, DOOR IS JAMMED SHUT
Additional Notes:
BACK SIDE DOOR IS LOCKED AND CANNOT BE OPENED OR UNLOCKED NEITHER MANUALLY OR WITH FOB OR INTERIOR BUTTON, DOOR IS JAMMED SHUT
Mfg Campaign: 11208517
Recall Date: May 19, 2019
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