Complaints & Recalls
Consumer Complaints
42 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. AFTER THE CONTACT PARKED THE VEHICLE AND TURNED THE ENGINE OFF, HE BEGAN TO EXIT THE VEHICLE AS IT STARTED TO ROLL BACKWARDS. THE CONTACT EXITED THE VEHICLE, PUSHED IT BACK INTO THE PARKING SPOT, RESTARTED THE ENGINE, PLACED THE GEAR IN PARK, AND TURNED OFF THE ENGINE. THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS SCHEDULED TO BE TOWED TO HUNTINGTON BEACH JEEP DODGE CHRYSLER (16701 BEACH BLVD, HUNTINGTON BEACH, CA 92647, (714) 841-3999) WHERE THE VEHICLE WAS SCHEDULED TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,749.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. AFTER THE CONTACT PARKED THE VEHICLE AND TURNED THE ENGINE OFF, HE BEGAN TO EXIT THE VEHICLE AS IT STARTED TO ROLL BACKWARDS. THE CONTACT EXITED THE VEHICLE, PUSHED IT BACK INTO THE PARKING SPOT, RESTARTED THE ENGINE, PLACED THE GEAR IN PARK, AND TURNED OFF THE ENGINE. THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS SCHEDULED TO BE TOWED TO HUNTINGTON BEACH JEEP DODGE CHRYSLER (16701 BEACH BLVD, HUNTINGTON BEACH, CA 92647, (714) 841-3999) WHERE THE VEHICLE WAS SCHEDULED TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,749.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. AFTER THE CONTACT PARKED THE VEHICLE AND TURNED THE ENGINE OFF, HE BEGAN TO EXIT THE VEHICLE AS IT STARTED TO ROLL BACKWARDS. THE CONTACT EXITED THE VEHICLE, PUSHED IT BACK INTO THE PARKING SPOT, RESTARTED THE ENGINE, PLACED THE GEAR IN PARK, AND TURNED OFF THE ENGINE. THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS SCHEDULED TO BE TOWED TO HUNTINGTON BEACH JEEP DODGE CHRYSLER (16701 BEACH BLVD, HUNTINGTON BEACH, CA 92647, (714) 841-3999) WHERE THE VEHICLE WAS SCHEDULED TO BE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,749.
Mfg Campaign: 11196644
Recall Date: Apr 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER SIDE SLIDING DONOR'S LOCK WAS STUCK. THE DOOR WOULDN'T OFTEN WITH THE KEY FOB OR MANUALLY UNLOCKING. I PRESSED THE FOB SEVERAL TIMES TRYING TO UNLOCK THE DOOR. I TRIED MANUALLY UNLOCKING THE DOOR AGAIN AND IT FINALLY UNLOCKED. MY TWO AND THREE YEAR WERE IN THE CAR AND I COULDN'T GET THEM UNBUCKLED FROM THEIR CAR SEATS. ANNOYING AS WELL AS UNSAFE. THE DOOR NOW MAKES A BUZZING/ RATTLING NOISE WHEN I PUT THE CAR IN DRIVE AND THE LOCKS AUTOMATICALLY LOCK.
Corrective Action:
THE DRIVER SIDE SLIDING DONOR'S LOCK WAS STUCK. THE DOOR WOULDN'T OFTEN WITH THE KEY FOB OR MANUALLY UNLOCKING. I PRESSED THE FOB SEVERAL TIMES TRYING TO UNLOCK THE DOOR. I TRIED MANUALLY UNLOCKING THE DOOR AGAIN AND IT FINALLY UNLOCKED. MY TWO AND THREE YEAR WERE IN THE CAR AND I COULDN'T GET THEM UNBUCKLED FROM THEIR CAR SEATS. ANNOYING AS WELL AS UNSAFE. THE DOOR NOW MAKES A BUZZING/ RATTLING NOISE WHEN I PUT THE CAR IN DRIVE AND THE LOCKS AUTOMATICALLY LOCK.
Additional Notes:
THE DRIVER SIDE SLIDING DONOR'S LOCK WAS STUCK. THE DOOR WOULDN'T OFTEN WITH THE KEY FOB OR MANUALLY UNLOCKING. I PRESSED THE FOB SEVERAL TIMES TRYING TO UNLOCK THE DOOR. I TRIED MANUALLY UNLOCKING THE DOOR AGAIN AND IT FINALLY UNLOCKED. MY TWO AND THREE YEAR WERE IN THE CAR AND I COULDN'T GET THEM UNBUCKLED FROM THEIR CAR SEATS. ANNOYING AS WELL AS UNSAFE. THE DOOR NOW MAKES A BUZZING/ RATTLING NOISE WHEN I PUT THE CAR IN DRIVE AND THE LOCKS AUTOMATICALLY LOCK.
Mfg Campaign: 11196592
Recall Date: Apr 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I OWN A 2016 DODGE CARAVAN AND THE DRIVERS SIDE SLIDING DOOR LOCK IS STUCK BETWEEN THE LOCK AND UNLOCK MAKING THE DOOR UNABLE TO BE OPENED. IT WAS TAKEN TO THE DEALERSHIP AND I WAS TOLD THE DOOR LOCK OR LACK WOULD NEED TO BE REPLACED AND THE REPAIR WOULD COST $900 (AND DUE TO MILEAGE WAS NOT COVERED NOW BY THE WARRANTY). THE DOOR IS STILL UNABLE TO BE USED AND CAUSES A SERIOUS SAFETY CONCERN IF IN AN ACCIDENT DUE TO INABILITY TO GET OUT OF THE VEHICLE ON THAT SIDE. WHEN THE DEFECT WAS IDENTIFIED THE VEHICLE WAS PARKED AND HAS BEEN OVERNIGHT. I ATTEMPTED TO USE SLIDING DOOR CONTROL ON KEY FOB WHICH DIDN'T WORK AND SO ATTEMPTED TO UNLOCK DOOR WITH KEY FOB TO OPEN IT MANUALLY AND THAT DIDN'T WORK EITHER. I GOT INSIDE THE VEHICLE AND ATTEMPTED TO UNLOCK THE DOOR MANUALLY AND THAT WAS UNSUCCESSFUL. ADDITIONALLY, SLIDING DOOR CONTROL ON FRONT CEILING (ALLOWS DRIVER TO OPEN AND SHUT BOTH SLIDING DOORS) ATTEMPTED TO BE USED AND WAS ALSO UNSUCCESSFUL. THIS APPEARS TO BE A PROBLEM THAT MULTIPLE DODGE CARAVAN OWNERS ARE EXPERIENCING AND NEEDS TO BE ADDRESSED ASAP.
Corrective Action:
I OWN A 2016 DODGE CARAVAN AND THE DRIVERS SIDE SLIDING DOOR LOCK IS STUCK BETWEEN THE LOCK AND UNLOCK MAKING THE DOOR UNABLE TO BE OPENED. IT WAS TAKEN TO THE DEALERSHIP AND I WAS TOLD THE DOOR LOCK OR LACK WOULD NEED TO BE REPLACED AND THE REPAIR WOULD COST $900 (AND DUE TO MILEAGE WAS NOT COVERED NOW BY THE WARRANTY). THE DOOR IS STILL UNABLE TO BE USED AND CAUSES A SERIOUS SAFETY CONCERN IF IN AN ACCIDENT DUE TO INABILITY TO GET OUT OF THE VEHICLE ON THAT SIDE. WHEN THE DEFECT WAS IDENTIFIED THE VEHICLE WAS PARKED AND HAS BEEN OVERNIGHT. I ATTEMPTED TO USE SLIDING DOOR CONTROL ON KEY FOB WHICH DIDN'T WORK AND SO ATTEMPTED TO UNLOCK DOOR WITH KEY FOB TO OPEN IT MANUALLY AND THAT DIDN'T WORK EITHER. I GOT INSIDE THE VEHICLE AND ATTEMPTED TO UNLOCK THE DOOR MANUALLY AND THAT WAS UNSUCCESSFUL. ADDITIONALLY, SLIDING DOOR CONTROL ON FRONT CEILING (ALLOWS DRIVER TO OPEN AND SHUT BOTH SLIDING DOORS) ATTEMPTED TO BE USED AND WAS ALSO UNSUCCESSFUL. THIS APPEARS TO BE A PROBLEM THAT MULTIPLE DODGE CARAVAN OWNERS ARE EXPERIENCING AND NEEDS TO BE ADDRESSED ASAP.
Additional Notes:
I OWN A 2016 DODGE CARAVAN AND THE DRIVERS SIDE SLIDING DOOR LOCK IS STUCK BETWEEN THE LOCK AND UNLOCK MAKING THE DOOR UNABLE TO BE OPENED. IT WAS TAKEN TO THE DEALERSHIP AND I WAS TOLD THE DOOR LOCK OR LACK WOULD NEED TO BE REPLACED AND THE REPAIR WOULD COST $900 (AND DUE TO MILEAGE WAS NOT COVERED NOW BY THE WARRANTY). THE DOOR IS STILL UNABLE TO BE USED AND CAUSES A SERIOUS SAFETY CONCERN IF IN AN ACCIDENT DUE TO INABILITY TO GET OUT OF THE VEHICLE ON THAT SIDE. WHEN THE DEFECT WAS IDENTIFIED THE VEHICLE WAS PARKED AND HAS BEEN OVERNIGHT. I ATTEMPTED TO USE SLIDING DOOR CONTROL ON KEY FOB WHICH DIDN'T WORK AND SO ATTEMPTED TO UNLOCK DOOR WITH KEY FOB TO OPEN IT MANUALLY AND THAT DIDN'T WORK EITHER. I GOT INSIDE THE VEHICLE AND ATTEMPTED TO UNLOCK THE DOOR MANUALLY AND THAT WAS UNSUCCESSFUL. ADDITIONALLY, SLIDING DOOR CONTROL ON FRONT CEILING (ALLOWS DRIVER TO OPEN AND SHUT BOTH SLIDING DOORS) ATTEMPTED TO BE USED AND WAS ALSO UNSUCCESSFUL. THIS APPEARS TO BE A PROBLEM THAT MULTIPLE DODGE CARAVAN OWNERS ARE EXPERIENCING AND NEEDS TO BE ADDRESSED ASAP.
Mfg Campaign: 11193508
Recall Date: Apr 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
PASSENGER SIDE BACK SLIDING DOOR, THE LOCK IS STUCK. UNABLE TO UNLOCK EITHER MANUALLY OR WITH POWER LOCKS. *DT *DT *TR *DT CONSUMER STATED VAN WAS NOT REPAIRED AND NO LONGER HAS THE VAN.*JB
Corrective Action:
PASSENGER SIDE BACK SLIDING DOOR, THE LOCK IS STUCK. UNABLE TO UNLOCK EITHER MANUALLY OR WITH POWER LOCKS. *DT *DT *TR *DT CONSUMER STATED VAN WAS NOT REPAIRED AND NO LONGER HAS THE VAN.*JB
Additional Notes:
PASSENGER SIDE BACK SLIDING DOOR, THE LOCK IS STUCK. UNABLE TO UNLOCK EITHER MANUALLY OR WITH POWER LOCKS. *DT *DT *TR *DT CONSUMER STATED VAN WAS NOT REPAIRED AND NO LONGER HAS THE VAN.*JB
Mfg Campaign: 11173041
Recall Date: Jan 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE VEHICLE HESITATED AND THEN ACCELERATED RAPIDLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER JEEP DODGE RAM TAMPA (9207 EAST ADAMO DRIVE, TAMPA, FL 33619, (813) 402-0841) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 57606717. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE VEHICLE HESITATED AND THEN ACCELERATED RAPIDLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER JEEP DODGE RAM TAMPA (9207 EAST ADAMO DRIVE, TAMPA, FL 33619, (813) 402-0841) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 57606717. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE VEHICLE HESITATED AND THEN ACCELERATED RAPIDLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER JEEP DODGE RAM TAMPA (9207 EAST ADAMO DRIVE, TAMPA, FL 33619, (813) 402-0841) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 57606717. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11163721
Recall Date: Dec 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR WOULD NOT OPEN AND WAS STUCK ON LOCK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE DOOR WAS JAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 67,297.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR WOULD NOT OPEN AND WAS STUCK ON LOCK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE DOOR WAS JAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 67,297.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR WOULD NOT OPEN AND WAS STUCK ON LOCK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE DOOR WAS JAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 67,297.
Mfg Campaign: 11144194
Recall Date: Oct 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSITION SHIFTS HARD.
Corrective Action:
TRANSITION SHIFTS HARD.
Additional Notes:
TRANSITION SHIFTS HARD.
Mfg Campaign: 11141389
Recall Date: Oct 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING APPROXIMATELY 19 MPH, THE TRANSMISSION FAILED AND THE RPMS RAPIDLY INCREASED FROM 2 TO 6 RPMS INTERMITTENTLY. IN ADDITION, THE MANUAL TRANSMISSION WAS SHIFTED INTO FIRST GEAR AND RETURNED TO THE DRIVE POSITION WITHOUT WARNING. ROSEVILLE CHRYSLER JEEP DODGE RAM (2805 LONGLAKE ROAD, ROSEVILLE, MINNESOTA 55113, (651) 383-1433) DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING APPROXIMATELY 19 MPH, THE TRANSMISSION FAILED AND THE RPMS RAPIDLY INCREASED FROM 2 TO 6 RPMS INTERMITTENTLY. IN ADDITION, THE MANUAL TRANSMISSION WAS SHIFTED INTO FIRST GEAR AND RETURNED TO THE DRIVE POSITION WITHOUT WARNING. ROSEVILLE CHRYSLER JEEP DODGE RAM (2805 LONGLAKE ROAD, ROSEVILLE, MINNESOTA 55113, (651) 383-1433) DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING APPROXIMATELY 19 MPH, THE TRANSMISSION FAILED AND THE RPMS RAPIDLY INCREASED FROM 2 TO 6 RPMS INTERMITTENTLY. IN ADDITION, THE MANUAL TRANSMISSION WAS SHIFTED INTO FIRST GEAR AND RETURNED TO THE DRIVE POSITION WITHOUT WARNING. ROSEVILLE CHRYSLER JEEP DODGE RAM (2805 LONGLAKE ROAD, ROSEVILLE, MINNESOTA 55113, (651) 383-1433) DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Mfg Campaign: 11141497
Recall Date: Oct 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNED A 2016 DODGE CARAVAN. WHILE DRIVING 50 MPH, THE CONTACT STRUCK ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE FENDER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO KAMA'AINA MOTORS (400 E KAWILLI ST, HILO, HI 96720, 888-808-5270), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND WENT TO THE CONTACT'S RESIDENCE WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *DT*JB
Corrective Action:
TL* THE CONTACT OWNED A 2016 DODGE CARAVAN. WHILE DRIVING 50 MPH, THE CONTACT STRUCK ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE FENDER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO KAMA'AINA MOTORS (400 E KAWILLI ST, HILO, HI 96720, 888-808-5270), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND WENT TO THE CONTACT'S RESIDENCE WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *DT*JB
Additional Notes:
TL* THE CONTACT OWNED A 2016 DODGE CARAVAN. WHILE DRIVING 50 MPH, THE CONTACT STRUCK ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE FENDER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO KAMA'AINA MOTORS (400 E KAWILLI ST, HILO, HI 96720, 888-808-5270), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND WENT TO THE CONTACT'S RESIDENCE WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *DT*JB
Mfg Campaign: 11133329
Recall Date: Oct 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING 60 MPH APPROACHING AN INTERSECTION, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. THE VEHICLE WAS TAKEN TO DODGE OF BURNSVILLE (12101 HWY 35 W S, BURNSVILLE, MN 55337, (952) 894-9000) FOR DIAGNOSTIC TESTING, BUT NO FAILURE COULD BE FOUND. THE DEALER INFORMED THE CONTACT THAT THEY WOULD UPDATE THE COMPUTER SOFTWARE; HOWEVER, THE FAILURE COULD RECUR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 10,350.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING 60 MPH APPROACHING AN INTERSECTION, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. THE VEHICLE WAS TAKEN TO DODGE OF BURNSVILLE (12101 HWY 35 W S, BURNSVILLE, MN 55337, (952) 894-9000) FOR DIAGNOSTIC TESTING, BUT NO FAILURE COULD BE FOUND. THE DEALER INFORMED THE CONTACT THAT THEY WOULD UPDATE THE COMPUTER SOFTWARE; HOWEVER, THE FAILURE COULD RECUR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 10,350.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING 60 MPH APPROACHING AN INTERSECTION, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. THE VEHICLE WAS TAKEN TO DODGE OF BURNSVILLE (12101 HWY 35 W S, BURNSVILLE, MN 55337, (952) 894-9000) FOR DIAGNOSTIC TESTING, BUT NO FAILURE COULD BE FOUND. THE DEALER INFORMED THE CONTACT THAT THEY WOULD UPDATE THE COMPUTER SOFTWARE; HOWEVER, THE FAILURE COULD RECUR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 10,350.
Mfg Campaign: 11130411
Recall Date: Sep 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING 60 MPH APPROACHING AN INTERSECTION, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. THE VEHICLE WAS TAKEN TO DODGE OF BURNSVILLE (12101 HWY 35 W S, BURNSVILLE, MN 55337, (952) 894-9000) FOR DIAGNOSTIC TESTING, BUT NO FAILURE COULD BE FOUND. THE DEALER INFORMED THE CONTACT THAT THEY WOULD UPDATE THE COMPUTER SOFTWARE; HOWEVER, THE FAILURE COULD RECUR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 10,350.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING 60 MPH APPROACHING AN INTERSECTION, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. THE VEHICLE WAS TAKEN TO DODGE OF BURNSVILLE (12101 HWY 35 W S, BURNSVILLE, MN 55337, (952) 894-9000) FOR DIAGNOSTIC TESTING, BUT NO FAILURE COULD BE FOUND. THE DEALER INFORMED THE CONTACT THAT THEY WOULD UPDATE THE COMPUTER SOFTWARE; HOWEVER, THE FAILURE COULD RECUR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 10,350.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING 60 MPH APPROACHING AN INTERSECTION, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. THE VEHICLE WAS TAKEN TO DODGE OF BURNSVILLE (12101 HWY 35 W S, BURNSVILLE, MN 55337, (952) 894-9000) FOR DIAGNOSTIC TESTING, BUT NO FAILURE COULD BE FOUND. THE DEALER INFORMED THE CONTACT THAT THEY WOULD UPDATE THE COMPUTER SOFTWARE; HOWEVER, THE FAILURE COULD RECUR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 10,350.
Mfg Campaign: 11130411
Recall Date: Sep 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PASSENGER REAR SLIDING DOOR IS STUCK IN THE UNLOCK POSITION. THE DOOR LOCK CAN NOT BE MOVED ELECTRONICALLY OR MANUALLY.
Corrective Action:
PASSENGER REAR SLIDING DOOR IS STUCK IN THE UNLOCK POSITION. THE DOOR LOCK CAN NOT BE MOVED ELECTRONICALLY OR MANUALLY.
Additional Notes:
PASSENGER REAR SLIDING DOOR IS STUCK IN THE UNLOCK POSITION. THE DOOR LOCK CAN NOT BE MOVED ELECTRONICALLY OR MANUALLY.
Mfg Campaign: 11092237
Recall Date: May 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SLIDING DOORS LATCHES NEED TO BE REPLACED 2 YEARS AFTER I BOUGHT IT THE DEALERSHIP SAYS THERE IS SOMETHING WRONG WITH THEM THAT THEY SEEM A LOT OF THESE WHY ISN'T THERE A RECALL ON THEM
Corrective Action:
THE SLIDING DOORS LATCHES NEED TO BE REPLACED 2 YEARS AFTER I BOUGHT IT THE DEALERSHIP SAYS THERE IS SOMETHING WRONG WITH THEM THAT THEY SEEM A LOT OF THESE WHY ISN'T THERE A RECALL ON THEM
Additional Notes:
THE SLIDING DOORS LATCHES NEED TO BE REPLACED 2 YEARS AFTER I BOUGHT IT THE DEALERSHIP SAYS THERE IS SOMETHING WRONG WITH THEM THAT THEY SEEM A LOT OF THESE WHY ISN'T THERE A RECALL ON THEM
Mfg Campaign: 11090915
Recall Date: Apr 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DRIVER SIDE SLIDING DOOR WILL NOT UNLOCK, CAUSING CONCERN FOR THE SAFETY OF MY FAMILY IF IN AN ACCIDENT. THE LOCK WILL NOT MOVE EITHER MANUALLY OR ELECTRICALLY/KEY FOB. IT WORKED JUST FINE AND SUDDENLY STOPPED. I WAS PARKED IN A DRIVEWAY AND USED IT AS NORMAL AND DROVE ABOUT 5 MILES AND STOPPED TO USE THE DOOR AGAIN WITHOUT ANY SUCCESS.
Corrective Action:
THE DRIVER SIDE SLIDING DOOR WILL NOT UNLOCK, CAUSING CONCERN FOR THE SAFETY OF MY FAMILY IF IN AN ACCIDENT. THE LOCK WILL NOT MOVE EITHER MANUALLY OR ELECTRICALLY/KEY FOB. IT WORKED JUST FINE AND SUDDENLY STOPPED. I WAS PARKED IN A DRIVEWAY AND USED IT AS NORMAL AND DROVE ABOUT 5 MILES AND STOPPED TO USE THE DOOR AGAIN WITHOUT ANY SUCCESS.
Additional Notes:
THE DRIVER SIDE SLIDING DOOR WILL NOT UNLOCK, CAUSING CONCERN FOR THE SAFETY OF MY FAMILY IF IN AN ACCIDENT. THE LOCK WILL NOT MOVE EITHER MANUALLY OR ELECTRICALLY/KEY FOB. IT WORKED JUST FINE AND SUDDENLY STOPPED. I WAS PARKED IN A DRIVEWAY AND USED IT AS NORMAL AND DROVE ABOUT 5 MILES AND STOPPED TO USE THE DOOR AGAIN WITHOUT ANY SUCCESS.
Mfg Campaign: 11088950
Recall Date: Apr 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TRANSMISSION FLUID PUMP FAILED, RESULTING IN TRANSMISSION FAILURE. VEHICLE BEGAN TO SHOW SIGNS OF SLIPPAGE, THEN BECAME INOPERABLE AFTER BEING PARKED. THIS IS MY FOURTH DODGE CARAVAN TO HAVE THIS PROBLEM. FAILURES OF THE TRANSMISSION PUMP ALL HAPPENED WITHOUT WARNING AT AROUND 55,000 - 80,000 MILES. THE CARAVAN ALSO HAS NOISY LIFTERS WHICH I HAVE ALSO REPLACED ON 2 OTHER DODGE VEHICLES.
Corrective Action:
TRANSMISSION FLUID PUMP FAILED, RESULTING IN TRANSMISSION FAILURE. VEHICLE BEGAN TO SHOW SIGNS OF SLIPPAGE, THEN BECAME INOPERABLE AFTER BEING PARKED. THIS IS MY FOURTH DODGE CARAVAN TO HAVE THIS PROBLEM. FAILURES OF THE TRANSMISSION PUMP ALL HAPPENED WITHOUT WARNING AT AROUND 55,000 - 80,000 MILES. THE CARAVAN ALSO HAS NOISY LIFTERS WHICH I HAVE ALSO REPLACED ON 2 OTHER DODGE VEHICLES.
Additional Notes:
TRANSMISSION FLUID PUMP FAILED, RESULTING IN TRANSMISSION FAILURE. VEHICLE BEGAN TO SHOW SIGNS OF SLIPPAGE, THEN BECAME INOPERABLE AFTER BEING PARKED. THIS IS MY FOURTH DODGE CARAVAN TO HAVE THIS PROBLEM. FAILURES OF THE TRANSMISSION PUMP ALL HAPPENED WITHOUT WARNING AT AROUND 55,000 - 80,000 MILES. THE CARAVAN ALSO HAS NOISY LIFTERS WHICH I HAVE ALSO REPLACED ON 2 OTHER DODGE VEHICLES.
Mfg Campaign: 11057199
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION FLUID PUMP FAILED, RESULTING IN TRANSMISSION FAILURE. VEHICLE BEGAN TO SHOW SIGNS OF SLIPPAGE, THEN BECAME INOPERABLE AFTER BEING PARKED. THIS IS MY FOURTH DODGE CARAVAN TO HAVE THIS PROBLEM. FAILURES OF THE TRANSMISSION PUMP ALL HAPPENED WITHOUT WARNING AT AROUND 55,000 - 80,000 MILES. THE CARAVAN ALSO HAS NOISY LIFTERS WHICH I HAVE ALSO REPLACED ON 2 OTHER DODGE VEHICLES.
Corrective Action:
TRANSMISSION FLUID PUMP FAILED, RESULTING IN TRANSMISSION FAILURE. VEHICLE BEGAN TO SHOW SIGNS OF SLIPPAGE, THEN BECAME INOPERABLE AFTER BEING PARKED. THIS IS MY FOURTH DODGE CARAVAN TO HAVE THIS PROBLEM. FAILURES OF THE TRANSMISSION PUMP ALL HAPPENED WITHOUT WARNING AT AROUND 55,000 - 80,000 MILES. THE CARAVAN ALSO HAS NOISY LIFTERS WHICH I HAVE ALSO REPLACED ON 2 OTHER DODGE VEHICLES.
Additional Notes:
TRANSMISSION FLUID PUMP FAILED, RESULTING IN TRANSMISSION FAILURE. VEHICLE BEGAN TO SHOW SIGNS OF SLIPPAGE, THEN BECAME INOPERABLE AFTER BEING PARKED. THIS IS MY FOURTH DODGE CARAVAN TO HAVE THIS PROBLEM. FAILURES OF THE TRANSMISSION PUMP ALL HAPPENED WITHOUT WARNING AT AROUND 55,000 - 80,000 MILES. THE CARAVAN ALSO HAS NOISY LIFTERS WHICH I HAVE ALSO REPLACED ON 2 OTHER DODGE VEHICLES.
Mfg Campaign: 11057199
Recall Date: Dec 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.
Corrective Action:
WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.
Additional Notes:
WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.
Mfg Campaign: 11034442
Recall Date: Oct 18, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.
Corrective Action:
WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.
Additional Notes:
WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.
Mfg Campaign: 11034442
Recall Date: Oct 18, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.
Corrective Action:
WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.
Additional Notes:
WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.
Mfg Campaign: 11034442
Recall Date: Oct 18, 2017
Chrysler (fca Us, Llc)
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN EQUIPPED WITH YOKOHAMA AVID S33 TIRES, SIZE: 225/65R17. WHILE THE VEHICLE WAS PARKED, THE CONTACT OBSERVED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREADS BEGAN TO SEPARATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRE MANUFACTURER INFORMED THE CONTACT THAT THE TIRES WERE MADE TO LAST BETWEEN 2,500-30,000 MILES. NO FURTHER ASSISTANCE WAS PROVIDED. THE DOT NUMBER WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 28,100.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN EQUIPPED WITH YOKOHAMA AVID S33 TIRES, SIZE: 225/65R17. WHILE THE VEHICLE WAS PARKED, THE CONTACT OBSERVED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREADS BEGAN TO SEPARATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRE MANUFACTURER INFORMED THE CONTACT THAT THE TIRES WERE MADE TO LAST BETWEEN 2,500-30,000 MILES. NO FURTHER ASSISTANCE WAS PROVIDED. THE DOT NUMBER WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 28,100.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN EQUIPPED WITH YOKOHAMA AVID S33 TIRES, SIZE: 225/65R17. WHILE THE VEHICLE WAS PARKED, THE CONTACT OBSERVED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREADS BEGAN TO SEPARATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRE MANUFACTURER INFORMED THE CONTACT THAT THE TIRES WERE MADE TO LAST BETWEEN 2,500-30,000 MILES. NO FURTHER ASSISTANCE WAS PROVIDED. THE DOT NUMBER WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 28,100.
Mfg Campaign: 11029976
Recall Date: Sep 26, 2017
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