Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Challenger, Dodge Charger, and Chrysler 300 vehicles. During manufacturing, the windshield may not have been properly bonded to the vehicle, allowing it to detach in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y47
Recall Date: Jul 8, 2021
Consumer Complaints
24 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE CAUGHT ON FIRE WHILE OPERATIONAL, IN SECOND THE VEHICLE BECAME ENGULFED IN FLAMES WITH NO WARNINGS.*DT*DT*JB*DT*JB*DT*JB
Corrective Action:
VEHICLE CAUGHT ON FIRE WHILE OPERATIONAL, IN SECOND THE VEHICLE BECAME ENGULFED IN FLAMES WITH NO WARNINGS.*DT*DT*JB*DT*JB*DT*JB
Additional Notes:
VEHICLE CAUGHT ON FIRE WHILE OPERATIONAL, IN SECOND THE VEHICLE BECAME ENGULFED IN FLAMES WITH NO WARNINGS.*DT*DT*JB*DT*JB*DT*JB
Mfg Campaign: 11383550
Recall Date: Dec 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I HAD A FLAT TIRE ONE WEEK AFTER I BOUGHT THE $ 60.000 CAR. THEN I LEARNED THE CAR DOES NOT COME WITH A SPARE TIRE. INSTEAD THERE IS A MACHINE, AFTER READING THE MANUAL I GOT THE TIRE TO INFLATE. IMMEDIATELY I WENT TO A TIRE STORE TO GET THE NAIL OUT OF THE TIRE. THEY SAID I WILL HAVE TO BUY A NEW TIRE BECAUSE I USED THE MACHINE THAT DODGE PROVIDES. I REACHED OUT TO DODGE AND HERE IS THEIR REPLY ELLO PAULO; THANK YOU FOR CONTACTING DODGE CUSTOMER CARE. WE ARE SO SORRY TO LEARN OF YOUR CONCERN WITH NOT HAVING A SPARE TIRE IN YOUR 2020 DODGE CHALLENGER R/T SCAT PACK AND I WOULD LIKE TO ASSURE YOU THAT I WILL DO EVERYTHING I CAN TO HELP YOU OUT. BASED ON THE INFORMATION THAT YOU HAVE PROVIDED, THE BEST PLAN OF ACTION WOULD BE FOR YOU TO CONTACT YOUR TIRE MANUFACTURING COMPANY FOR ADVISE AND POSSIBLE RESOLUTION. I HAVE ATTACHED THE CONTACT INFORMATION FOR YOUR TIRE MANUFACTURER HERE: PIRELLI TIRE NA, LLC 100 PIRELLI DRIVE ROME GA 30161-7000. 800-747-3554 SELECT OPTION 2 TO FIND A RETAILER. WWW.US.PIRELLI.COM ( RETAILER LOCATOR) IF IT IS MORE CONVENIENT FOR YOU, CALL US ANYTIME AT DODGE CUSTOMER CARE: 1-800-992-1997 AND JUST PROVIDE THE FOLLOWING CASE NUMBER 77661914; ANYONE YOU SPEAK WITH WILL BE HAPPY TO HELP. THANK YOU AGAIN FOR YOUR EMAIL . HAVE A GREAT DAY. BEST REGARDS, MONICA DODGE CUSTOMER CARE --------------- ORIGINAL MESSAGE ---------------
Corrective Action:
I HAD A FLAT TIRE ONE WEEK AFTER I BOUGHT THE $ 60.000 CAR. THEN I LEARNED THE CAR DOES NOT COME WITH A SPARE TIRE. INSTEAD THERE IS A MACHINE, AFTER READING THE MANUAL I GOT THE TIRE TO INFLATE. IMMEDIATELY I WENT TO A TIRE STORE TO GET THE NAIL OUT OF THE TIRE. THEY SAID I WILL HAVE TO BUY A NEW TIRE BECAUSE I USED THE MACHINE THAT DODGE PROVIDES. I REACHED OUT TO DODGE AND HERE IS THEIR REPLY ELLO PAULO; THANK YOU FOR CONTACTING DODGE CUSTOMER CARE. WE ARE SO SORRY TO LEARN OF YOUR CONCERN WITH NOT HAVING A SPARE TIRE IN YOUR 2020 DODGE CHALLENGER R/T SCAT PACK AND I WOULD LIKE TO ASSURE YOU THAT I WILL DO EVERYTHING I CAN TO HELP YOU OUT. BASED ON THE INFORMATION THAT YOU HAVE PROVIDED, THE BEST PLAN OF ACTION WOULD BE FOR YOU TO CONTACT YOUR TIRE MANUFACTURING COMPANY FOR ADVISE AND POSSIBLE RESOLUTION. I HAVE ATTACHED THE CONTACT INFORMATION FOR YOUR TIRE MANUFACTURER HERE: PIRELLI TIRE NA, LLC 100 PIRELLI DRIVE ROME GA 30161-7000. 800-747-3554 SELECT OPTION 2 TO FIND A RETAILER. WWW.US.PIRELLI.COM ( RETAILER LOCATOR) IF IT IS MORE CONVENIENT FOR YOU, CALL US ANYTIME AT DODGE CUSTOMER CARE: 1-800-992-1997 AND JUST PROVIDE THE FOLLOWING CASE NUMBER 77661914; ANYONE YOU SPEAK WITH WILL BE HAPPY TO HELP. THANK YOU AGAIN FOR YOUR EMAIL . HAVE A GREAT DAY. BEST REGARDS, MONICA DODGE CUSTOMER CARE --------------- ORIGINAL MESSAGE ---------------
Additional Notes:
I HAD A FLAT TIRE ONE WEEK AFTER I BOUGHT THE $ 60.000 CAR. THEN I LEARNED THE CAR DOES NOT COME WITH A SPARE TIRE. INSTEAD THERE IS A MACHINE, AFTER READING THE MANUAL I GOT THE TIRE TO INFLATE. IMMEDIATELY I WENT TO A TIRE STORE TO GET THE NAIL OUT OF THE TIRE. THEY SAID I WILL HAVE TO BUY A NEW TIRE BECAUSE I USED THE MACHINE THAT DODGE PROVIDES. I REACHED OUT TO DODGE AND HERE IS THEIR REPLY ELLO PAULO; THANK YOU FOR CONTACTING DODGE CUSTOMER CARE. WE ARE SO SORRY TO LEARN OF YOUR CONCERN WITH NOT HAVING A SPARE TIRE IN YOUR 2020 DODGE CHALLENGER R/T SCAT PACK AND I WOULD LIKE TO ASSURE YOU THAT I WILL DO EVERYTHING I CAN TO HELP YOU OUT. BASED ON THE INFORMATION THAT YOU HAVE PROVIDED, THE BEST PLAN OF ACTION WOULD BE FOR YOU TO CONTACT YOUR TIRE MANUFACTURING COMPANY FOR ADVISE AND POSSIBLE RESOLUTION. I HAVE ATTACHED THE CONTACT INFORMATION FOR YOUR TIRE MANUFACTURER HERE: PIRELLI TIRE NA, LLC 100 PIRELLI DRIVE ROME GA 30161-7000. 800-747-3554 SELECT OPTION 2 TO FIND A RETAILER. WWW.US.PIRELLI.COM ( RETAILER LOCATOR) IF IT IS MORE CONVENIENT FOR YOU, CALL US ANYTIME AT DODGE CUSTOMER CARE: 1-800-992-1997 AND JUST PROVIDE THE FOLLOWING CASE NUMBER 77661914; ANYONE YOU SPEAK WITH WILL BE HAPPY TO HELP. THANK YOU AGAIN FOR YOUR EMAIL . HAVE A GREAT DAY. BEST REGARDS, MONICA DODGE CUSTOMER CARE --------------- ORIGINAL MESSAGE ---------------
Mfg Campaign: 11374073
Recall Date: Nov 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAD A FLAT TIRE ONE WEEK AFTER I BOUGHT THE $ 60.000 CAR. THEN I LEARNED THE CAR DOES NOT COME WITH A SPARE TIRE. INSTEAD THERE IS A MACHINE, AFTER READING THE MANUAL I GOT THE TIRE TO INFLATE. IMMEDIATELY I WENT TO A TIRE STORE TO GET THE NAIL OUT OF THE TIRE. THEY SAID I WILL HAVE TO BUY A NEW TIRE BECAUSE I USED THE MACHINE THAT DODGE PROVIDES. I REACHED OUT TO DODGE AND HERE IS THEIR REPLY ELLO PAULO; THANK YOU FOR CONTACTING DODGE CUSTOMER CARE. WE ARE SO SORRY TO LEARN OF YOUR CONCERN WITH NOT HAVING A SPARE TIRE IN YOUR 2020 DODGE CHALLENGER R/T SCAT PACK AND I WOULD LIKE TO ASSURE YOU THAT I WILL DO EVERYTHING I CAN TO HELP YOU OUT. BASED ON THE INFORMATION THAT YOU HAVE PROVIDED, THE BEST PLAN OF ACTION WOULD BE FOR YOU TO CONTACT YOUR TIRE MANUFACTURING COMPANY FOR ADVISE AND POSSIBLE RESOLUTION. I HAVE ATTACHED THE CONTACT INFORMATION FOR YOUR TIRE MANUFACTURER HERE: PIRELLI TIRE NA, LLC 100 PIRELLI DRIVE ROME GA 30161-7000. 800-747-3554 SELECT OPTION 2 TO FIND A RETAILER. WWW.US.PIRELLI.COM ( RETAILER LOCATOR) IF IT IS MORE CONVENIENT FOR YOU, CALL US ANYTIME AT DODGE CUSTOMER CARE: 1-800-992-1997 AND JUST PROVIDE THE FOLLOWING CASE NUMBER 77661914; ANYONE YOU SPEAK WITH WILL BE HAPPY TO HELP. THANK YOU AGAIN FOR YOUR EMAIL . HAVE A GREAT DAY. BEST REGARDS, MONICA DODGE CUSTOMER CARE --------------- ORIGINAL MESSAGE ---------------
Corrective Action:
I HAD A FLAT TIRE ONE WEEK AFTER I BOUGHT THE $ 60.000 CAR. THEN I LEARNED THE CAR DOES NOT COME WITH A SPARE TIRE. INSTEAD THERE IS A MACHINE, AFTER READING THE MANUAL I GOT THE TIRE TO INFLATE. IMMEDIATELY I WENT TO A TIRE STORE TO GET THE NAIL OUT OF THE TIRE. THEY SAID I WILL HAVE TO BUY A NEW TIRE BECAUSE I USED THE MACHINE THAT DODGE PROVIDES. I REACHED OUT TO DODGE AND HERE IS THEIR REPLY ELLO PAULO; THANK YOU FOR CONTACTING DODGE CUSTOMER CARE. WE ARE SO SORRY TO LEARN OF YOUR CONCERN WITH NOT HAVING A SPARE TIRE IN YOUR 2020 DODGE CHALLENGER R/T SCAT PACK AND I WOULD LIKE TO ASSURE YOU THAT I WILL DO EVERYTHING I CAN TO HELP YOU OUT. BASED ON THE INFORMATION THAT YOU HAVE PROVIDED, THE BEST PLAN OF ACTION WOULD BE FOR YOU TO CONTACT YOUR TIRE MANUFACTURING COMPANY FOR ADVISE AND POSSIBLE RESOLUTION. I HAVE ATTACHED THE CONTACT INFORMATION FOR YOUR TIRE MANUFACTURER HERE: PIRELLI TIRE NA, LLC 100 PIRELLI DRIVE ROME GA 30161-7000. 800-747-3554 SELECT OPTION 2 TO FIND A RETAILER. WWW.US.PIRELLI.COM ( RETAILER LOCATOR) IF IT IS MORE CONVENIENT FOR YOU, CALL US ANYTIME AT DODGE CUSTOMER CARE: 1-800-992-1997 AND JUST PROVIDE THE FOLLOWING CASE NUMBER 77661914; ANYONE YOU SPEAK WITH WILL BE HAPPY TO HELP. THANK YOU AGAIN FOR YOUR EMAIL . HAVE A GREAT DAY. BEST REGARDS, MONICA DODGE CUSTOMER CARE --------------- ORIGINAL MESSAGE ---------------
Additional Notes:
I HAD A FLAT TIRE ONE WEEK AFTER I BOUGHT THE $ 60.000 CAR. THEN I LEARNED THE CAR DOES NOT COME WITH A SPARE TIRE. INSTEAD THERE IS A MACHINE, AFTER READING THE MANUAL I GOT THE TIRE TO INFLATE. IMMEDIATELY I WENT TO A TIRE STORE TO GET THE NAIL OUT OF THE TIRE. THEY SAID I WILL HAVE TO BUY A NEW TIRE BECAUSE I USED THE MACHINE THAT DODGE PROVIDES. I REACHED OUT TO DODGE AND HERE IS THEIR REPLY ELLO PAULO; THANK YOU FOR CONTACTING DODGE CUSTOMER CARE. WE ARE SO SORRY TO LEARN OF YOUR CONCERN WITH NOT HAVING A SPARE TIRE IN YOUR 2020 DODGE CHALLENGER R/T SCAT PACK AND I WOULD LIKE TO ASSURE YOU THAT I WILL DO EVERYTHING I CAN TO HELP YOU OUT. BASED ON THE INFORMATION THAT YOU HAVE PROVIDED, THE BEST PLAN OF ACTION WOULD BE FOR YOU TO CONTACT YOUR TIRE MANUFACTURING COMPANY FOR ADVISE AND POSSIBLE RESOLUTION. I HAVE ATTACHED THE CONTACT INFORMATION FOR YOUR TIRE MANUFACTURER HERE: PIRELLI TIRE NA, LLC 100 PIRELLI DRIVE ROME GA 30161-7000. 800-747-3554 SELECT OPTION 2 TO FIND A RETAILER. WWW.US.PIRELLI.COM ( RETAILER LOCATOR) IF IT IS MORE CONVENIENT FOR YOU, CALL US ANYTIME AT DODGE CUSTOMER CARE: 1-800-992-1997 AND JUST PROVIDE THE FOLLOWING CASE NUMBER 77661914; ANYONE YOU SPEAK WITH WILL BE HAPPY TO HELP. THANK YOU AGAIN FOR YOUR EMAIL . HAVE A GREAT DAY. BEST REGARDS, MONICA DODGE CUSTOMER CARE --------------- ORIGINAL MESSAGE ---------------
Mfg Campaign: 11374073
Recall Date: Nov 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SCREEN FOR THE STEREO CONTINUOUSLY FLASHES LIKE IT IS SHORTING AND THE TOGGLE BUTTONS CONTINUOUSLY FREEZE. WHEN TAKEN BACK TO THE DEALER, THEY SAID THERE IS NO ISSUE THAT CHRYSLER SAID I NEEDED TO MAKE SURE MY CHARGER HAD NO DUST IN IT AND MAKE SURE THE SLOT HAD NONE EITHER. THE VEHICLE IS BRAND NEW AND I WENT DIRECTLY TO MY PHONE MANUFACTURER AND PURCHASED A BRAND NEW DUST FREE CHARGER. ISSUE HAPPENED IMMEDIATELY. THE DEALERSHIP GAVE ME ANOTHER CHRYSLER MADE CAR WHILE THEY HAD MINE, NOT ONE ISSUE OF THIS. MY OLD CAR WAS CHRYSLER MADE, NEVER HAD THIS PROBLEM. THIS HAPPENS EVERY SINGLE TIME I DRIVE THE CAR AND THE FACT THAT NO ONE WILL FIX IT IS CRAZY WHEN MY CAR HAD 18 MILES WHEN I PURCHASED IT LESS THAN A MONTH AGO.
Corrective Action:
THE SCREEN FOR THE STEREO CONTINUOUSLY FLASHES LIKE IT IS SHORTING AND THE TOGGLE BUTTONS CONTINUOUSLY FREEZE. WHEN TAKEN BACK TO THE DEALER, THEY SAID THERE IS NO ISSUE THAT CHRYSLER SAID I NEEDED TO MAKE SURE MY CHARGER HAD NO DUST IN IT AND MAKE SURE THE SLOT HAD NONE EITHER. THE VEHICLE IS BRAND NEW AND I WENT DIRECTLY TO MY PHONE MANUFACTURER AND PURCHASED A BRAND NEW DUST FREE CHARGER. ISSUE HAPPENED IMMEDIATELY. THE DEALERSHIP GAVE ME ANOTHER CHRYSLER MADE CAR WHILE THEY HAD MINE, NOT ONE ISSUE OF THIS. MY OLD CAR WAS CHRYSLER MADE, NEVER HAD THIS PROBLEM. THIS HAPPENS EVERY SINGLE TIME I DRIVE THE CAR AND THE FACT THAT NO ONE WILL FIX IT IS CRAZY WHEN MY CAR HAD 18 MILES WHEN I PURCHASED IT LESS THAN A MONTH AGO.
Additional Notes:
THE SCREEN FOR THE STEREO CONTINUOUSLY FLASHES LIKE IT IS SHORTING AND THE TOGGLE BUTTONS CONTINUOUSLY FREEZE. WHEN TAKEN BACK TO THE DEALER, THEY SAID THERE IS NO ISSUE THAT CHRYSLER SAID I NEEDED TO MAKE SURE MY CHARGER HAD NO DUST IN IT AND MAKE SURE THE SLOT HAD NONE EITHER. THE VEHICLE IS BRAND NEW AND I WENT DIRECTLY TO MY PHONE MANUFACTURER AND PURCHASED A BRAND NEW DUST FREE CHARGER. ISSUE HAPPENED IMMEDIATELY. THE DEALERSHIP GAVE ME ANOTHER CHRYSLER MADE CAR WHILE THEY HAD MINE, NOT ONE ISSUE OF THIS. MY OLD CAR WAS CHRYSLER MADE, NEVER HAD THIS PROBLEM. THIS HAPPENS EVERY SINGLE TIME I DRIVE THE CAR AND THE FACT THAT NO ONE WILL FIX IT IS CRAZY WHEN MY CAR HAD 18 MILES WHEN I PURCHASED IT LESS THAN A MONTH AGO.
Mfg Campaign: 11372344
Recall Date: Oct 30, 2020
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