Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S85
Recall Date: Nov 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S16
Recall Date: Mar 23, 2016
Consumer Complaints
218 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on major roadways in traffic. PD was called for last incident. The car has been to the dealer 3 times, dealer is unable to replicate problem and unable to pull codes from computer every single time. Vehicle has been inspected by dealer every single time. No warning lights or lamp or messages have appeared prior to this issue. The last incident - as described on major roadway - my children were in vehicle. This is a complete and dangerous issue, still not being addressed. The car had come to a light, stopped, the auto engine had kicked in, and when time to move, the entire panel lit up and transmission knob locked once again.
Corrective Action:
3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on major roadways in traffic. PD was called for last incident. The car has been to the dealer 3 times, dealer is unable to replicate problem and unable to pull codes from computer every single time. Vehicle has been inspected by dealer every single time. No warning lights or lamp or messages have appeared prior to this issue. The last incident - as described on major roadway - my children were in vehicle. This is a complete and dangerous issue, still not being addressed. The car had come to a light, stopped, the auto engine had kicked in, and when time to move, the entire panel lit up and transmission knob locked once again.
Additional Notes:
3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on major roadways in traffic. PD was called for last incident. The car has been to the dealer 3 times, dealer is unable to replicate problem and unable to pull codes from computer every single time. Vehicle has been inspected by dealer every single time. No warning lights or lamp or messages have appeared prior to this issue. The last incident - as described on major roadway - my children were in vehicle. This is a complete and dangerous issue, still not being addressed. The car had come to a light, stopped, the auto engine had kicked in, and when time to move, the entire panel lit up and transmission knob locked once again.
Mfg Campaign: 11433548
Recall Date: Sep 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on major roadways in traffic. PD was called for last incident. The car has been to the dealer 3 times, dealer is unable to replicate problem and unable to pull codes from computer every single time. Vehicle has been inspected by dealer every single time. No warning lights or lamp or messages have appeared prior to this issue. The last incident - as described on major roadway - my children were in vehicle. This is a complete and dangerous issue, still not being addressed. The car had come to a light, stopped, the auto engine had kicked in, and when time to move, the entire panel lit up and transmission knob locked once again.
Corrective Action:
3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on major roadways in traffic. PD was called for last incident. The car has been to the dealer 3 times, dealer is unable to replicate problem and unable to pull codes from computer every single time. Vehicle has been inspected by dealer every single time. No warning lights or lamp or messages have appeared prior to this issue. The last incident - as described on major roadway - my children were in vehicle. This is a complete and dangerous issue, still not being addressed. The car had come to a light, stopped, the auto engine had kicked in, and when time to move, the entire panel lit up and transmission knob locked once again.
Additional Notes:
3 malfunctions within a month time frame. The car will start and run normally. Then it will suddenly come to a halt because the engine will continue to run but the transmission knob will not be able to move, and the entire electrical panel lights up. Repeated attempts to use the push button start to unlock the transmission knob and be able to start car fail. This has happened 2 of the 3 times on major roadways in traffic. PD was called for last incident. The car has been to the dealer 3 times, dealer is unable to replicate problem and unable to pull codes from computer every single time. Vehicle has been inspected by dealer every single time. No warning lights or lamp or messages have appeared prior to this issue. The last incident - as described on major roadway - my children were in vehicle. This is a complete and dangerous issue, still not being addressed. The car had come to a light, stopped, the auto engine had kicked in, and when time to move, the entire panel lit up and transmission knob locked once again.
Mfg Campaign: 11433548
Recall Date: Sep 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My car showed all kinds of notices on the screen and was not turning on correctly and shaking while driving or standing. I took it to the dealer and was told my entire engine will have to be replaced due to oil sludge on the engine and this will cost be around $9000. I’ve been researching and it seems this tends to happen a lot to dodge car engines. My car has under 60,000 miles.
Corrective Action:
My car showed all kinds of notices on the screen and was not turning on correctly and shaking while driving or standing. I took it to the dealer and was told my entire engine will have to be replaced due to oil sludge on the engine and this will cost be around $9000. I’ve been researching and it seems this tends to happen a lot to dodge car engines. My car has under 60,000 miles.
Additional Notes:
My car showed all kinds of notices on the screen and was not turning on correctly and shaking while driving or standing. I took it to the dealer and was told my entire engine will have to be replaced due to oil sludge on the engine and this will cost be around $9000. I’ve been researching and it seems this tends to happen a lot to dodge car engines. My car has under 60,000 miles.
Mfg Campaign: 11433264
Recall Date: Sep 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
My car showed all kinds of notices on the screen and was not turning on correctly and shaking while driving or standing. I took it to the dealer and was told my entire engine will have to be replaced due to oil sludge on the engine and this will cost be around $9000. I’ve been researching and it seems this tends to happen a lot to dodge car engines. My car has under 60,000 miles.
Corrective Action:
My car showed all kinds of notices on the screen and was not turning on correctly and shaking while driving or standing. I took it to the dealer and was told my entire engine will have to be replaced due to oil sludge on the engine and this will cost be around $9000. I’ve been researching and it seems this tends to happen a lot to dodge car engines. My car has under 60,000 miles.
Additional Notes:
My car showed all kinds of notices on the screen and was not turning on correctly and shaking while driving or standing. I took it to the dealer and was told my entire engine will have to be replaced due to oil sludge on the engine and this will cost be around $9000. I’ve been researching and it seems this tends to happen a lot to dodge car engines. My car has under 60,000 miles.
Mfg Campaign: 11433264
Recall Date: Sep 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Portions of the rear LED taillight have shorted out due to water accumulation in the housing
Corrective Action:
Portions of the rear LED taillight have shorted out due to water accumulation in the housing
Additional Notes:
Portions of the rear LED taillight have shorted out due to water accumulation in the housing
Mfg Campaign: 11432375
Recall Date: Sep 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Portions of the rear LED taillight have shorted out due to water accumulation in the housing
Corrective Action:
Portions of the rear LED taillight have shorted out due to water accumulation in the housing
Additional Notes:
Portions of the rear LED taillight have shorted out due to water accumulation in the housing
Mfg Campaign: 11432375
Recall Date: Sep 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Very common cylinder 2 misfire. Replaced all spark plugs and the cylinder two ignition coil. Replaced upper and lower intake gasket seals, replaced the fuel injector. Still having issues with misfire. Wiring is all correct - pumps and valves are right. It must be a broken head and this is a known issue with previous years of Chrysler engines that have had recalls. This is an expensive fix and dangerous if not fixed. It is not fair to the consumer that Chrysler has still yet to fix such issues after prior years have been recalled, and yet they don’t recall the 2016 pentastar 3.6L. I am requesting this be looked into and recalled for I am one of many who are encountering this serious issue that will inevitably cause wrecks.
Corrective Action:
Very common cylinder 2 misfire. Replaced all spark plugs and the cylinder two ignition coil. Replaced upper and lower intake gasket seals, replaced the fuel injector. Still having issues with misfire. Wiring is all correct - pumps and valves are right. It must be a broken head and this is a known issue with previous years of Chrysler engines that have had recalls. This is an expensive fix and dangerous if not fixed. It is not fair to the consumer that Chrysler has still yet to fix such issues after prior years have been recalled, and yet they don’t recall the 2016 pentastar 3.6L. I am requesting this be looked into and recalled for I am one of many who are encountering this serious issue that will inevitably cause wrecks.
Additional Notes:
Very common cylinder 2 misfire. Replaced all spark plugs and the cylinder two ignition coil. Replaced upper and lower intake gasket seals, replaced the fuel injector. Still having issues with misfire. Wiring is all correct - pumps and valves are right. It must be a broken head and this is a known issue with previous years of Chrysler engines that have had recalls. This is an expensive fix and dangerous if not fixed. It is not fair to the consumer that Chrysler has still yet to fix such issues after prior years have been recalled, and yet they don’t recall the 2016 pentastar 3.6L. I am requesting this be looked into and recalled for I am one of many who are encountering this serious issue that will inevitably cause wrecks.
Mfg Campaign: 11429563
Recall Date: Aug 18, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Very common cylinder 2 misfire. Replaced all spark plugs and the cylinder two ignition coil. Replaced upper and lower intake gasket seals, replaced the fuel injector. Still having issues with misfire. Wiring is all correct - pumps and valves are right. It must be a broken head and this is a known issue with previous years of Chrysler engines that have had recalls. This is an expensive fix and dangerous if not fixed. It is not fair to the consumer that Chrysler has still yet to fix such issues after prior years have been recalled, and yet they don’t recall the 2016 pentastar 3.6L. I am requesting this be looked into and recalled for I am one of many who are encountering this serious issue that will inevitably cause wrecks.
Corrective Action:
Very common cylinder 2 misfire. Replaced all spark plugs and the cylinder two ignition coil. Replaced upper and lower intake gasket seals, replaced the fuel injector. Still having issues with misfire. Wiring is all correct - pumps and valves are right. It must be a broken head and this is a known issue with previous years of Chrysler engines that have had recalls. This is an expensive fix and dangerous if not fixed. It is not fair to the consumer that Chrysler has still yet to fix such issues after prior years have been recalled, and yet they don’t recall the 2016 pentastar 3.6L. I am requesting this be looked into and recalled for I am one of many who are encountering this serious issue that will inevitably cause wrecks.
Additional Notes:
Very common cylinder 2 misfire. Replaced all spark plugs and the cylinder two ignition coil. Replaced upper and lower intake gasket seals, replaced the fuel injector. Still having issues with misfire. Wiring is all correct - pumps and valves are right. It must be a broken head and this is a known issue with previous years of Chrysler engines that have had recalls. This is an expensive fix and dangerous if not fixed. It is not fair to the consumer that Chrysler has still yet to fix such issues after prior years have been recalled, and yet they don’t recall the 2016 pentastar 3.6L. I am requesting this be looked into and recalled for I am one of many who are encountering this serious issue that will inevitably cause wrecks.
Mfg Campaign: 11429563
Recall Date: Aug 18, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
My wife was driving down the road when out of no where her headrest just deployed slamming into the back of her head. After examining the headrest it was clear that a plastic piece had deteriorated causing the headrest to release.
Corrective Action:
My wife was driving down the road when out of no where her headrest just deployed slamming into the back of her head. After examining the headrest it was clear that a plastic piece had deteriorated causing the headrest to release.
Additional Notes:
My wife was driving down the road when out of no where her headrest just deployed slamming into the back of her head. After examining the headrest it was clear that a plastic piece had deteriorated causing the headrest to release.
Mfg Campaign: 11426712
Recall Date: Jul 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
My wife was driving down the road when out of no where her headrest just deployed slamming into the back of her head. After examining the headrest it was clear that a plastic piece had deteriorated causing the headrest to release.
Corrective Action:
My wife was driving down the road when out of no where her headrest just deployed slamming into the back of her head. After examining the headrest it was clear that a plastic piece had deteriorated causing the headrest to release.
Additional Notes:
My wife was driving down the road when out of no where her headrest just deployed slamming into the back of her head. After examining the headrest it was clear that a plastic piece had deteriorated causing the headrest to release.
Mfg Campaign: 11426712
Recall Date: Jul 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
The contact owns a 2016 Dodge Durango. The contact stated while driving at various speeds, he noticed that the driver’s side headlight would appear dim and would sometimes not illuminate. The contact was relating the failure to corrosion with the connector of the wire and the bulb. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.
Corrective Action:
The contact owns a 2016 Dodge Durango. The contact stated while driving at various speeds, he noticed that the driver’s side headlight would appear dim and would sometimes not illuminate. The contact was relating the failure to corrosion with the connector of the wire and the bulb. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.
Additional Notes:
The contact owns a 2016 Dodge Durango. The contact stated while driving at various speeds, he noticed that the driver’s side headlight would appear dim and would sometimes not illuminate. The contact was relating the failure to corrosion with the connector of the wire and the bulb. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.
Mfg Campaign: 11425103
Recall Date: Jul 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALTERNATOR HAS A MAJOR MALFUNCTION CAUSING A ALL SYSTEMS FAILURE. AFTER GOING TO MULTIPLE CERTIFIED DODGE MECHANICS THIS ISSUE IS STILL UNRESOLVED.
Corrective Action:
ALTERNATOR HAS A MAJOR MALFUNCTION CAUSING A ALL SYSTEMS FAILURE. AFTER GOING TO MULTIPLE CERTIFIED DODGE MECHANICS THIS ISSUE IS STILL UNRESOLVED.
Additional Notes:
ALTERNATOR HAS A MAJOR MALFUNCTION CAUSING A ALL SYSTEMS FAILURE. AFTER GOING TO MULTIPLE CERTIFIED DODGE MECHANICS THIS ISSUE IS STILL UNRESOLVED.
Mfg Campaign: 11414074
Recall Date: Apr 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ALTERNATOR HAS A MAJOR MALFUNCTION CAUSING A ALL SYSTEMS FAILURE. AFTER GOING TO MULTIPLE CERTIFIED DODGE MECHANICS THIS ISSUE IS STILL UNRESOLVED.
Corrective Action:
ALTERNATOR HAS A MAJOR MALFUNCTION CAUSING A ALL SYSTEMS FAILURE. AFTER GOING TO MULTIPLE CERTIFIED DODGE MECHANICS THIS ISSUE IS STILL UNRESOLVED.
Additional Notes:
ALTERNATOR HAS A MAJOR MALFUNCTION CAUSING A ALL SYSTEMS FAILURE. AFTER GOING TO MULTIPLE CERTIFIED DODGE MECHANICS THIS ISSUE IS STILL UNRESOLVED.
Mfg Campaign: 11414074
Recall Date: Apr 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ALTERNATOR HAS A MAJOR MALFUNCTION CAUSING A ALL SYSTEMS FAILURE. AFTER GOING TO MULTIPLE CERTIFIED DODGE MECHANICS THIS ISSUE IS STILL UNRESOLVED.
Corrective Action:
ALTERNATOR HAS A MAJOR MALFUNCTION CAUSING A ALL SYSTEMS FAILURE. AFTER GOING TO MULTIPLE CERTIFIED DODGE MECHANICS THIS ISSUE IS STILL UNRESOLVED.
Additional Notes:
ALTERNATOR HAS A MAJOR MALFUNCTION CAUSING A ALL SYSTEMS FAILURE. AFTER GOING TO MULTIPLE CERTIFIED DODGE MECHANICS THIS ISSUE IS STILL UNRESOLVED.
Mfg Campaign: 11414074
Recall Date: Apr 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
RACE TRACK LIGHTING TAKING IN WATER. AFTER RESEARCHING THIS - LOOKS LIKE DURANGO MODELS 2014-20 ALL HAVE THIS PROBLEM. DODGE DOES NOT TAKE RESPONSIBILITY FOR THIS- THIS IS HAPPENING TO THOUSAND AND THOUSANDS AND THOUSANDS OF PEOPLE. DODGE TAKING ADVANTAGE OF THEIR CONSUMERS. DODGE CONTINUALLY PUTS THIS FAULT PART ON THEIR DURANGOS. THERE SHOULD BE A RECALL ON THIS PART- THEY SHOULD FIX THE PARTS AND THEY SHOULD FIX THE PROBLEM. IS REALLY SAD THAT SO MANY ARE BEING TAKEN ADVANTAGE OF. EVERYONE IN DODGE IS AWARE OF THIS- YET THEY WOULD RATHER MAKE MILLIONS AND MILLIONS OFF THEIR CONSUMERS. IT IS UNACCEPTABLE! PLEASE HELP. - I WORK HARD FOR MY MONEY I SHOULD NOT HAVE TO CONTINUALLY PAY OUT FOR A FAULTY PART THAT DODGE IS AWARE OF.
Corrective Action:
RACE TRACK LIGHTING TAKING IN WATER. AFTER RESEARCHING THIS - LOOKS LIKE DURANGO MODELS 2014-20 ALL HAVE THIS PROBLEM. DODGE DOES NOT TAKE RESPONSIBILITY FOR THIS- THIS IS HAPPENING TO THOUSAND AND THOUSANDS AND THOUSANDS OF PEOPLE. DODGE TAKING ADVANTAGE OF THEIR CONSUMERS. DODGE CONTINUALLY PUTS THIS FAULT PART ON THEIR DURANGOS. THERE SHOULD BE A RECALL ON THIS PART- THEY SHOULD FIX THE PARTS AND THEY SHOULD FIX THE PROBLEM. IS REALLY SAD THAT SO MANY ARE BEING TAKEN ADVANTAGE OF. EVERYONE IN DODGE IS AWARE OF THIS- YET THEY WOULD RATHER MAKE MILLIONS AND MILLIONS OFF THEIR CONSUMERS. IT IS UNACCEPTABLE! PLEASE HELP. - I WORK HARD FOR MY MONEY I SHOULD NOT HAVE TO CONTINUALLY PAY OUT FOR A FAULTY PART THAT DODGE IS AWARE OF.
Additional Notes:
RACE TRACK LIGHTING TAKING IN WATER. AFTER RESEARCHING THIS - LOOKS LIKE DURANGO MODELS 2014-20 ALL HAVE THIS PROBLEM. DODGE DOES NOT TAKE RESPONSIBILITY FOR THIS- THIS IS HAPPENING TO THOUSAND AND THOUSANDS AND THOUSANDS OF PEOPLE. DODGE TAKING ADVANTAGE OF THEIR CONSUMERS. DODGE CONTINUALLY PUTS THIS FAULT PART ON THEIR DURANGOS. THERE SHOULD BE A RECALL ON THIS PART- THEY SHOULD FIX THE PARTS AND THEY SHOULD FIX THE PROBLEM. IS REALLY SAD THAT SO MANY ARE BEING TAKEN ADVANTAGE OF. EVERYONE IN DODGE IS AWARE OF THIS- YET THEY WOULD RATHER MAKE MILLIONS AND MILLIONS OFF THEIR CONSUMERS. IT IS UNACCEPTABLE! PLEASE HELP. - I WORK HARD FOR MY MONEY I SHOULD NOT HAVE TO CONTINUALLY PAY OUT FOR A FAULTY PART THAT DODGE IS AWARE OF.
Mfg Campaign: 11407254
Recall Date: Apr 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DURANGO STALLED IN MIDDLE OF INTERSECTION. UNABLE TO START AND VEHICLE WAS TOWED TO LOCAL MECHANIC. MECHANIC STATED THE ISSUES INVOLVES THE ALTERNATOR AND IT HAS AFFECTED THE BATTERY AND WE ARE STILL WAITING TO SEE IF THE PCM WAS AFFECTED. MECHANIC ADVISED ME THAT HE WORKED ON THE SAME YEAR CHRYSLER AND HAD THE SAME EXACT ISSUE, BUT THE ALTERNATOR IN THAT MODEL WAS RECALLED. I HAVE SEEN SEVERAL OTHER ALTERNATOR ISSUES SIMILAR TO MINE WHEN SEARCHING THE INTERNET AND AM WONDERING WHY HAVEN'T THESE ALTERNATORS BEEN RECALLED IF ANOTHER VEHICLE MADE BY CHRYSLER HAS A RECALL BUT THE DURANGO DOES NOT. VEHICLE WAS DRIVING AT LOW SPEEDS UP TO AN INTERSECTION AND ONCE STOPPED, IT SHUT OFF. ORIGINALLY THOUGHT IT WAS THE AUTO START/STOP, BUT ENGINE DID NOT ENGAGE AND POWER STEERING WAS ALSO OUT. UNABLE TO START THERE AFTER.
Corrective Action:
DURANGO STALLED IN MIDDLE OF INTERSECTION. UNABLE TO START AND VEHICLE WAS TOWED TO LOCAL MECHANIC. MECHANIC STATED THE ISSUES INVOLVES THE ALTERNATOR AND IT HAS AFFECTED THE BATTERY AND WE ARE STILL WAITING TO SEE IF THE PCM WAS AFFECTED. MECHANIC ADVISED ME THAT HE WORKED ON THE SAME YEAR CHRYSLER AND HAD THE SAME EXACT ISSUE, BUT THE ALTERNATOR IN THAT MODEL WAS RECALLED. I HAVE SEEN SEVERAL OTHER ALTERNATOR ISSUES SIMILAR TO MINE WHEN SEARCHING THE INTERNET AND AM WONDERING WHY HAVEN'T THESE ALTERNATORS BEEN RECALLED IF ANOTHER VEHICLE MADE BY CHRYSLER HAS A RECALL BUT THE DURANGO DOES NOT. VEHICLE WAS DRIVING AT LOW SPEEDS UP TO AN INTERSECTION AND ONCE STOPPED, IT SHUT OFF. ORIGINALLY THOUGHT IT WAS THE AUTO START/STOP, BUT ENGINE DID NOT ENGAGE AND POWER STEERING WAS ALSO OUT. UNABLE TO START THERE AFTER.
Additional Notes:
DURANGO STALLED IN MIDDLE OF INTERSECTION. UNABLE TO START AND VEHICLE WAS TOWED TO LOCAL MECHANIC. MECHANIC STATED THE ISSUES INVOLVES THE ALTERNATOR AND IT HAS AFFECTED THE BATTERY AND WE ARE STILL WAITING TO SEE IF THE PCM WAS AFFECTED. MECHANIC ADVISED ME THAT HE WORKED ON THE SAME YEAR CHRYSLER AND HAD THE SAME EXACT ISSUE, BUT THE ALTERNATOR IN THAT MODEL WAS RECALLED. I HAVE SEEN SEVERAL OTHER ALTERNATOR ISSUES SIMILAR TO MINE WHEN SEARCHING THE INTERNET AND AM WONDERING WHY HAVEN'T THESE ALTERNATORS BEEN RECALLED IF ANOTHER VEHICLE MADE BY CHRYSLER HAS A RECALL BUT THE DURANGO DOES NOT. VEHICLE WAS DRIVING AT LOW SPEEDS UP TO AN INTERSECTION AND ONCE STOPPED, IT SHUT OFF. ORIGINALLY THOUGHT IT WAS THE AUTO START/STOP, BUT ENGINE DID NOT ENGAGE AND POWER STEERING WAS ALSO OUT. UNABLE TO START THERE AFTER.
Mfg Campaign: 11403752
Recall Date: Mar 18, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE LIGHT THAT RUNS ACROSS THE BACK OF THE TRUCK (RAIL LIGHT) CUTS ON AN OFF DUE TO WATER THAT IS INSIDE THE LIGHT DUE TO O A MANUFACTURING PROBLEM. THE CASE THAT THE LIGHT IS IN HOLD MOISTURE. IT SHORT THE LIGHT OUT AND IT ALSO CAN START A FIRE. I ALMOST GOT HIT BY AN 18 WHEELER TRUCK AT NIGHT BECAUSE THE LIGHTS WENT OUT ON THE BACK WITH OUT ME KNOWING IT. MY 4 CHILDREN AND I COULD'VE DIED. PLEASE LOOK INTO THIS. THERE ARE SEVERAL MODELS WITH THIS PROBLEM.
Corrective Action:
THE LIGHT THAT RUNS ACROSS THE BACK OF THE TRUCK (RAIL LIGHT) CUTS ON AN OFF DUE TO WATER THAT IS INSIDE THE LIGHT DUE TO O A MANUFACTURING PROBLEM. THE CASE THAT THE LIGHT IS IN HOLD MOISTURE. IT SHORT THE LIGHT OUT AND IT ALSO CAN START A FIRE. I ALMOST GOT HIT BY AN 18 WHEELER TRUCK AT NIGHT BECAUSE THE LIGHTS WENT OUT ON THE BACK WITH OUT ME KNOWING IT. MY 4 CHILDREN AND I COULD'VE DIED. PLEASE LOOK INTO THIS. THERE ARE SEVERAL MODELS WITH THIS PROBLEM.
Additional Notes:
THE LIGHT THAT RUNS ACROSS THE BACK OF THE TRUCK (RAIL LIGHT) CUTS ON AN OFF DUE TO WATER THAT IS INSIDE THE LIGHT DUE TO O A MANUFACTURING PROBLEM. THE CASE THAT THE LIGHT IS IN HOLD MOISTURE. IT SHORT THE LIGHT OUT AND IT ALSO CAN START A FIRE. I ALMOST GOT HIT BY AN 18 WHEELER TRUCK AT NIGHT BECAUSE THE LIGHTS WENT OUT ON THE BACK WITH OUT ME KNOWING IT. MY 4 CHILDREN AND I COULD'VE DIED. PLEASE LOOK INTO THIS. THERE ARE SEVERAL MODELS WITH THIS PROBLEM.
Mfg Campaign: 11396320
Recall Date: Feb 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2016 DURANGO LIFTGATE HAS WATER DAMAGE ON THE LEFT SIDE WITHIN 2 YEARS OF IT BEING PURCHASED BRAND NEW. I CALLED DODGE AND THEY ADVISED ME THAT THE CAR WAS OUT OF WARRANTY, BY LESS THAN 500 MILES. I RECENTLY PURCHASED A 2019 DURANGO LIFTGATE FROM EBAY BECAUSE MOPAR HAS A NATIONWIDE SHORTAGE ON THIS ITEM AND WITHIN 60 DAYS IT HAPPENED AGAIN BUT THIS TIME ON THE RIGHT SIDE. MOPAR IS MANUFACTURING THIS LIFTGATE TO GAIN PROFIT, BECAUSE THEY KNOW THAT THIS WILL CONTINUE TO HAPPEN. THEY ARE NOT HELP TO CUSTOMER WHO ARE A VICTIM OF THEIR DEFECTIVE PRODUCT.
Corrective Action:
2016 DURANGO LIFTGATE HAS WATER DAMAGE ON THE LEFT SIDE WITHIN 2 YEARS OF IT BEING PURCHASED BRAND NEW. I CALLED DODGE AND THEY ADVISED ME THAT THE CAR WAS OUT OF WARRANTY, BY LESS THAN 500 MILES. I RECENTLY PURCHASED A 2019 DURANGO LIFTGATE FROM EBAY BECAUSE MOPAR HAS A NATIONWIDE SHORTAGE ON THIS ITEM AND WITHIN 60 DAYS IT HAPPENED AGAIN BUT THIS TIME ON THE RIGHT SIDE. MOPAR IS MANUFACTURING THIS LIFTGATE TO GAIN PROFIT, BECAUSE THEY KNOW THAT THIS WILL CONTINUE TO HAPPEN. THEY ARE NOT HELP TO CUSTOMER WHO ARE A VICTIM OF THEIR DEFECTIVE PRODUCT.
Additional Notes:
2016 DURANGO LIFTGATE HAS WATER DAMAGE ON THE LEFT SIDE WITHIN 2 YEARS OF IT BEING PURCHASED BRAND NEW. I CALLED DODGE AND THEY ADVISED ME THAT THE CAR WAS OUT OF WARRANTY, BY LESS THAN 500 MILES. I RECENTLY PURCHASED A 2019 DURANGO LIFTGATE FROM EBAY BECAUSE MOPAR HAS A NATIONWIDE SHORTAGE ON THIS ITEM AND WITHIN 60 DAYS IT HAPPENED AGAIN BUT THIS TIME ON THE RIGHT SIDE. MOPAR IS MANUFACTURING THIS LIFTGATE TO GAIN PROFIT, BECAUSE THEY KNOW THAT THIS WILL CONTINUE TO HAPPEN. THEY ARE NOT HELP TO CUSTOMER WHO ARE A VICTIM OF THEIR DEFECTIVE PRODUCT.
Mfg Campaign: 11395714
Recall Date: Feb 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE REAR TRACK LIGHTING FOR RUNNING LIGHTS IS BURNING OUT DUE TO WATER INTRUSION. THE ENTIRE UNIT WILL FAIL FROM THE WATER. VERY COMMON ISSUE WITH THESE DODGES. NO POSSIBLE FIXES OTHER THAN REPLACING UNITS AND THE COST IS REALLY HIGH.
Corrective Action:
THE REAR TRACK LIGHTING FOR RUNNING LIGHTS IS BURNING OUT DUE TO WATER INTRUSION. THE ENTIRE UNIT WILL FAIL FROM THE WATER. VERY COMMON ISSUE WITH THESE DODGES. NO POSSIBLE FIXES OTHER THAN REPLACING UNITS AND THE COST IS REALLY HIGH.
Additional Notes:
THE REAR TRACK LIGHTING FOR RUNNING LIGHTS IS BURNING OUT DUE TO WATER INTRUSION. THE ENTIRE UNIT WILL FAIL FROM THE WATER. VERY COMMON ISSUE WITH THESE DODGES. NO POSSIBLE FIXES OTHER THAN REPLACING UNITS AND THE COST IS REALLY HIGH.
Mfg Campaign: 11389362
Recall Date: Jan 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WATER HAS LEAKED INTO THE "RACE TRACK LIGHTING" ON THE LIFT GATE. THIS IS FROM NORMAL, EVERYDAY DRIVING USE AND CARE. THE LIFT GATE TAIL LIGHTS, AS WELL AS LICENSE PLATE LIGHTING NO LONGER FUNCTION. THIS MAKES MY VEHICLE DANGEROUS, AND ILLEGAL TO DRIVE AT NIGHT. I HAVE READ ON MULTIPLE DODGE DURANGO FORUMS THAT THIS IS A COMMON PROBLEM, AND ONE DODGE DEALER I SPOKE TO SAID THEY SEE THIS ALL THE TIME. THE PART ALONE TO FIX THE PROBLEM IS QUOTED AT $1000 BEFORE TAX. TO ME, IT IS CRAZY THAT IT COSTS THIS MUCH SIMPLY TO MAKE MY VEHICLE LEGAL AGAIN, ESPECIALLY WHEN IT IS A COMMON ISSUE ACCORDING TO MY RESEARCH. I FEEL THAT DODGE SHOULD ISSUE A RECALL, AS THIS IS A COMMON PROBLEM, IT'S A SAFETY, AND LEGAL ISSUE, AND IT IS SO EXPENSIVE TO FIX. I BOUGHT A NEWER VEHICLE TO NOT HAVE PROBLEMS, AND IT IS HARD TO BE ABLE TO AFFORD SUCH AN EXPENSIVE FIX WHEN ALL I AM TRYING TO DO IS MAKE MY VEHICLE LEGAL TO DRIVE AGAIN. DODGE NEEDS TO DO THE RIGHT THING, AND TAKE CARE OF THIS PROBLEM THAT HAS PLAGUED MANY OF ITS LOYAL CUSTOMERS.
Corrective Action:
WATER HAS LEAKED INTO THE "RACE TRACK LIGHTING" ON THE LIFT GATE. THIS IS FROM NORMAL, EVERYDAY DRIVING USE AND CARE. THE LIFT GATE TAIL LIGHTS, AS WELL AS LICENSE PLATE LIGHTING NO LONGER FUNCTION. THIS MAKES MY VEHICLE DANGEROUS, AND ILLEGAL TO DRIVE AT NIGHT. I HAVE READ ON MULTIPLE DODGE DURANGO FORUMS THAT THIS IS A COMMON PROBLEM, AND ONE DODGE DEALER I SPOKE TO SAID THEY SEE THIS ALL THE TIME. THE PART ALONE TO FIX THE PROBLEM IS QUOTED AT $1000 BEFORE TAX. TO ME, IT IS CRAZY THAT IT COSTS THIS MUCH SIMPLY TO MAKE MY VEHICLE LEGAL AGAIN, ESPECIALLY WHEN IT IS A COMMON ISSUE ACCORDING TO MY RESEARCH. I FEEL THAT DODGE SHOULD ISSUE A RECALL, AS THIS IS A COMMON PROBLEM, IT'S A SAFETY, AND LEGAL ISSUE, AND IT IS SO EXPENSIVE TO FIX. I BOUGHT A NEWER VEHICLE TO NOT HAVE PROBLEMS, AND IT IS HARD TO BE ABLE TO AFFORD SUCH AN EXPENSIVE FIX WHEN ALL I AM TRYING TO DO IS MAKE MY VEHICLE LEGAL TO DRIVE AGAIN. DODGE NEEDS TO DO THE RIGHT THING, AND TAKE CARE OF THIS PROBLEM THAT HAS PLAGUED MANY OF ITS LOYAL CUSTOMERS.
Additional Notes:
WATER HAS LEAKED INTO THE "RACE TRACK LIGHTING" ON THE LIFT GATE. THIS IS FROM NORMAL, EVERYDAY DRIVING USE AND CARE. THE LIFT GATE TAIL LIGHTS, AS WELL AS LICENSE PLATE LIGHTING NO LONGER FUNCTION. THIS MAKES MY VEHICLE DANGEROUS, AND ILLEGAL TO DRIVE AT NIGHT. I HAVE READ ON MULTIPLE DODGE DURANGO FORUMS THAT THIS IS A COMMON PROBLEM, AND ONE DODGE DEALER I SPOKE TO SAID THEY SEE THIS ALL THE TIME. THE PART ALONE TO FIX THE PROBLEM IS QUOTED AT $1000 BEFORE TAX. TO ME, IT IS CRAZY THAT IT COSTS THIS MUCH SIMPLY TO MAKE MY VEHICLE LEGAL AGAIN, ESPECIALLY WHEN IT IS A COMMON ISSUE ACCORDING TO MY RESEARCH. I FEEL THAT DODGE SHOULD ISSUE A RECALL, AS THIS IS A COMMON PROBLEM, IT'S A SAFETY, AND LEGAL ISSUE, AND IT IS SO EXPENSIVE TO FIX. I BOUGHT A NEWER VEHICLE TO NOT HAVE PROBLEMS, AND IT IS HARD TO BE ABLE TO AFFORD SUCH AN EXPENSIVE FIX WHEN ALL I AM TRYING TO DO IS MAKE MY VEHICLE LEGAL TO DRIVE AGAIN. DODGE NEEDS TO DO THE RIGHT THING, AND TAKE CARE OF THIS PROBLEM THAT HAS PLAGUED MANY OF ITS LOYAL CUSTOMERS.
Mfg Campaign: 11389248
Recall Date: Jan 21, 2021
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