Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Consumer Complaints
296 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My radio is malfunctioning turns on and off whenever it presses buttons on it’s own like to change the radio, change the climate and it’s blank or screen black the entire time it switches from Bluetooth to radio or vice versa
Corrective Action:
My radio is malfunctioning turns on and off whenever it presses buttons on it’s own like to change the radio, change the climate and it’s blank or screen black the entire time it switches from Bluetooth to radio or vice versa
Additional Notes:
My radio is malfunctioning turns on and off whenever it presses buttons on it’s own like to change the radio, change the climate and it’s blank or screen black the entire time it switches from Bluetooth to radio or vice versa
Mfg Campaign: 11554777
Recall Date: Nov 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated
Corrective Action:
My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated
Additional Notes:
My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated
Mfg Campaign: 11553909
Recall Date: Nov 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated
Corrective Action:
My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated
Additional Notes:
My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated
Mfg Campaign: 11553909
Recall Date: Nov 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated
Corrective Action:
My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated
Additional Notes:
My car randomly won’t start could be due to one of the 4 recalls for my make and model I would like have this investigated
Mfg Campaign: 11553909
Recall Date: Nov 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I noticed a small air bubble appear on screen. Thought nothing of it until my screen started taping on things on its own. Changing the air, calling random people, changing the radio station, folds down the headrest for the back seats and exiting out of my maps for directions. This is know as ghost touches. I’ve spoke to multiple people who have had the same problems with their durangos. This is very very distracting.
Corrective Action:
I noticed a small air bubble appear on screen. Thought nothing of it until my screen started taping on things on its own. Changing the air, calling random people, changing the radio station, folds down the headrest for the back seats and exiting out of my maps for directions. This is know as ghost touches. I’ve spoke to multiple people who have had the same problems with their durangos. This is very very distracting.
Additional Notes:
I noticed a small air bubble appear on screen. Thought nothing of it until my screen started taping on things on its own. Changing the air, calling random people, changing the radio station, folds down the headrest for the back seats and exiting out of my maps for directions. This is know as ghost touches. I’ve spoke to multiple people who have had the same problems with their durangos. This is very very distracting.
Mfg Campaign: 11540826
Recall Date: Aug 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My touchscreen is malfunctioning. It does what it wants when it wants. Example- it makes my headrest flip up and down Turns the radio stations Turns the heat/air on/off Turns the heated/cooling seats on/off Backup camera doesn’t work half the time I backed into a dirt embankment and cracked my rear bumper because the backup camera wasn’t working at that time Navigation doesn’t work half the time Volume works when it wants Can’t change radio stations sometimes
Corrective Action:
My touchscreen is malfunctioning. It does what it wants when it wants. Example- it makes my headrest flip up and down Turns the radio stations Turns the heat/air on/off Turns the heated/cooling seats on/off Backup camera doesn’t work half the time I backed into a dirt embankment and cracked my rear bumper because the backup camera wasn’t working at that time Navigation doesn’t work half the time Volume works when it wants Can’t change radio stations sometimes
Additional Notes:
My touchscreen is malfunctioning. It does what it wants when it wants. Example- it makes my headrest flip up and down Turns the radio stations Turns the heat/air on/off Turns the heated/cooling seats on/off Backup camera doesn’t work half the time I backed into a dirt embankment and cracked my rear bumper because the backup camera wasn’t working at that time Navigation doesn’t work half the time Volume works when it wants Can’t change radio stations sometimes
Mfg Campaign: 11540342
Recall Date: Aug 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.
Corrective Action:
While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.
Additional Notes:
While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.
Mfg Campaign: 11534477
Recall Date: Jul 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.
Corrective Action:
While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.
Additional Notes:
While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.
Mfg Campaign: 11534477
Recall Date: Jul 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.
Corrective Action:
While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.
Additional Notes:
While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.
Mfg Campaign: 11534477
Recall Date: Jul 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS module failed and shuts off AWD,cruise control and parksense
Corrective Action:
ABS module failed and shuts off AWD,cruise control and parksense
Additional Notes:
ABS module failed and shuts off AWD,cruise control and parksense
Mfg Campaign: 11529511
Recall Date: Jun 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The infotainment system screen is delaminating like on many others and cause the screen to act like there’s a ghost touching the screen randomly Val’s people changes stations and scares me it will be full blast out of nowhere And then there’s the rear center racetrack taillight it fills with water and the bottom right is burnt out like on millions of otheres it should be a recall it does it it on all model years starting with 2014 to current it’s not sealed properly from factory I even bought a new assembly at 1,400$ and it lasted a year my Durango is a 2018
Corrective Action:
The infotainment system screen is delaminating like on many others and cause the screen to act like there’s a ghost touching the screen randomly Val’s people changes stations and scares me it will be full blast out of nowhere And then there’s the rear center racetrack taillight it fills with water and the bottom right is burnt out like on millions of otheres it should be a recall it does it it on all model years starting with 2014 to current it’s not sealed properly from factory I even bought a new assembly at 1,400$ and it lasted a year my Durango is a 2018
Additional Notes:
The infotainment system screen is delaminating like on many others and cause the screen to act like there’s a ghost touching the screen randomly Val’s people changes stations and scares me it will be full blast out of nowhere And then there’s the rear center racetrack taillight it fills with water and the bottom right is burnt out like on millions of otheres it should be a recall it does it it on all model years starting with 2014 to current it’s not sealed properly from factory I even bought a new assembly at 1,400$ and it lasted a year my Durango is a 2018
Mfg Campaign: 11524204
Recall Date: May 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The infotainment system screen is delaminating like on many others and cause the screen to act like there’s a ghost touching the screen randomly Val’s people changes stations and scares me it will be full blast out of nowhere And then there’s the rear center racetrack taillight it fills with water and the bottom right is burnt out like on millions of otheres it should be a recall it does it it on all model years starting with 2014 to current it’s not sealed properly from factory I even bought a new assembly at 1,400$ and it lasted a year my Durango is a 2018
Corrective Action:
The infotainment system screen is delaminating like on many others and cause the screen to act like there’s a ghost touching the screen randomly Val’s people changes stations and scares me it will be full blast out of nowhere And then there’s the rear center racetrack taillight it fills with water and the bottom right is burnt out like on millions of otheres it should be a recall it does it it on all model years starting with 2014 to current it’s not sealed properly from factory I even bought a new assembly at 1,400$ and it lasted a year my Durango is a 2018
Additional Notes:
The infotainment system screen is delaminating like on many others and cause the screen to act like there’s a ghost touching the screen randomly Val’s people changes stations and scares me it will be full blast out of nowhere And then there’s the rear center racetrack taillight it fills with water and the bottom right is burnt out like on millions of otheres it should be a recall it does it it on all model years starting with 2014 to current it’s not sealed properly from factory I even bought a new assembly at 1,400$ and it lasted a year my Durango is a 2018
Mfg Campaign: 11524204
Recall Date: May 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
They connect system shuts off randomly impacting the heating and air conditioning. It begins turning on and off distractingly on its own unable to access any features. Disabling use of the back up cameras, heating, navigation, radio or controls of volume.
Corrective Action:
They connect system shuts off randomly impacting the heating and air conditioning. It begins turning on and off distractingly on its own unable to access any features. Disabling use of the back up cameras, heating, navigation, radio or controls of volume.
Additional Notes:
They connect system shuts off randomly impacting the heating and air conditioning. It begins turning on and off distractingly on its own unable to access any features. Disabling use of the back up cameras, heating, navigation, radio or controls of volume.
Mfg Campaign: 11524098
Recall Date: May 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Engine light on for to EVAP leak. Airbag warning light on and off periodically throughout drives.
Corrective Action:
Engine light on for to EVAP leak. Airbag warning light on and off periodically throughout drives.
Additional Notes:
Engine light on for to EVAP leak. Airbag warning light on and off periodically throughout drives.
Mfg Campaign: 11523331
Recall Date: May 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Engine light on for to EVAP leak. Airbag warning light on and off periodically throughout drives.
Corrective Action:
Engine light on for to EVAP leak. Airbag warning light on and off periodically throughout drives.
Additional Notes:
Engine light on for to EVAP leak. Airbag warning light on and off periodically throughout drives.
Mfg Campaign: 11523331
Recall Date: May 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
While stopped at a traffic light, the drivers side front headrest exploded forward hitting my wife in the back of the head. Upon inspection, I noticed part of the plastic hinge inside the headrest had broken or sheared off. Although it did not appear to have caused her personal injury, had this occurred while driving it very well could have caused an accident, due to the impact and loud noise.
Corrective Action:
While stopped at a traffic light, the drivers side front headrest exploded forward hitting my wife in the back of the head. Upon inspection, I noticed part of the plastic hinge inside the headrest had broken or sheared off. Although it did not appear to have caused her personal injury, had this occurred while driving it very well could have caused an accident, due to the impact and loud noise.
Additional Notes:
While stopped at a traffic light, the drivers side front headrest exploded forward hitting my wife in the back of the head. Upon inspection, I noticed part of the plastic hinge inside the headrest had broken or sheared off. Although it did not appear to have caused her personal injury, had this occurred while driving it very well could have caused an accident, due to the impact and loud noise.
Mfg Campaign: 11517079
Recall Date: Apr 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Dodge Durango. The contact stated after attempting to start the vehicle, the engine failed to turn over. The contact then stated that after several attempts to start the vehicle she smelled a burning odor. No warning lights were illuminated. The AAA was notified of the failure and the battery was replaced; however, the failure recurred. The vehicle was then towed to the dealer where the contact was informed that coolant had leaked in the engine and burned the starter; however, the vehicle was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the repair cost would be covered. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2018 Dodge Durango. The contact stated after attempting to start the vehicle, the engine failed to turn over. The contact then stated that after several attempts to start the vehicle she smelled a burning odor. No warning lights were illuminated. The AAA was notified of the failure and the battery was replaced; however, the failure recurred. The vehicle was then towed to the dealer where the contact was informed that coolant had leaked in the engine and burned the starter; however, the vehicle was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the repair cost would be covered. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2018 Dodge Durango. The contact stated after attempting to start the vehicle, the engine failed to turn over. The contact then stated that after several attempts to start the vehicle she smelled a burning odor. No warning lights were illuminated. The AAA was notified of the failure and the battery was replaced; however, the failure recurred. The vehicle was then towed to the dealer where the contact was informed that coolant had leaked in the engine and burned the starter; however, the vehicle was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the repair cost would be covered. The failure mileage was approximately 65,000.
Mfg Campaign: 11514842
Recall Date: Mar 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When using the auto high beam headlights. The headlights will dim and the high beams do not always come back on. this appears to happen after seeing yellow signs on the roads. To fix I have to turn the head light knob to on (which turns the lights off for a second). This is very dangerous on the dark roads i ride on. I was told by dealer this is a known issue on many brands and there is no fix. This has been an on going issue for the last couple of years.
Corrective Action:
When using the auto high beam headlights. The headlights will dim and the high beams do not always come back on. this appears to happen after seeing yellow signs on the roads. To fix I have to turn the head light knob to on (which turns the lights off for a second). This is very dangerous on the dark roads i ride on. I was told by dealer this is a known issue on many brands and there is no fix. This has been an on going issue for the last couple of years.
Additional Notes:
When using the auto high beam headlights. The headlights will dim and the high beams do not always come back on. this appears to happen after seeing yellow signs on the roads. To fix I have to turn the head light knob to on (which turns the lights off for a second). This is very dangerous on the dark roads i ride on. I was told by dealer this is a known issue on many brands and there is no fix. This has been an on going issue for the last couple of years.
Mfg Campaign: 11514677
Recall Date: Mar 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The screen to sync clock keeps coming up and I have to X it out to get back to my gps then does it again I have looked this up seems it’s a known issue. U feel this needs addressing since I use my GPS all the time and this causes me to take my eyes off the road often
Corrective Action:
The screen to sync clock keeps coming up and I have to X it out to get back to my gps then does it again I have looked this up seems it’s a known issue. U feel this needs addressing since I use my GPS all the time and this causes me to take my eyes off the road often
Additional Notes:
The screen to sync clock keeps coming up and I have to X it out to get back to my gps then does it again I have looked this up seems it’s a known issue. U feel this needs addressing since I use my GPS all the time and this causes me to take my eyes off the road often
Mfg Campaign: 11513835
Recall Date: Mar 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Tracklight has water intrusion. Replaced twice already. New light has water. Less than 6 months old. Causes rear lighting to fail, including plate light, which is illegal in my state. Failure causes drivers approaching from the rear not to see vehicle on approach, potentially causing an accident.
Corrective Action:
Tracklight has water intrusion. Replaced twice already. New light has water. Less than 6 months old. Causes rear lighting to fail, including plate light, which is illegal in my state. Failure causes drivers approaching from the rear not to see vehicle on approach, potentially causing an accident.
Additional Notes:
Tracklight has water intrusion. Replaced twice already. New light has water. Less than 6 months old. Causes rear lighting to fail, including plate light, which is illegal in my state. Failure causes drivers approaching from the rear not to see vehicle on approach, potentially causing an accident.
Mfg Campaign: 11512301
Recall Date: Mar 17, 2023
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