Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W22
Recall Date: Mar 26, 2020
Consumer Complaints
166 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2019 Didge Durango. Purchased used with c.22k miles on the clock. Have driven c2.5k miles and the following has happened 3 times. When accelerating the car seems to lose power momentarily and then gets stuck in third gear. Cannot shift up or down. After parking and restarting the engine the issue is resolved but the check engine light comes on. Goes off sometimes after a few hours, sometimes after 1 or 2 days
Corrective Action:
2019 Didge Durango. Purchased used with c.22k miles on the clock. Have driven c2.5k miles and the following has happened 3 times. When accelerating the car seems to lose power momentarily and then gets stuck in third gear. Cannot shift up or down. After parking and restarting the engine the issue is resolved but the check engine light comes on. Goes off sometimes after a few hours, sometimes after 1 or 2 days
Additional Notes:
2019 Didge Durango. Purchased used with c.22k miles on the clock. Have driven c2.5k miles and the following has happened 3 times. When accelerating the car seems to lose power momentarily and then gets stuck in third gear. Cannot shift up or down. After parking and restarting the engine the issue is resolved but the check engine light comes on. Goes off sometimes after a few hours, sometimes after 1 or 2 days
Mfg Campaign: 11438596
Recall Date: Oct 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
2019 Didge Durango. Purchased used with c.22k miles on the clock. Have driven c2.5k miles and the following has happened 3 times. When accelerating the car seems to lose power momentarily and then gets stuck in third gear. Cannot shift up or down. After parking and restarting the engine the issue is resolved but the check engine light comes on. Goes off sometimes after a few hours, sometimes after 1 or 2 days
Corrective Action:
2019 Didge Durango. Purchased used with c.22k miles on the clock. Have driven c2.5k miles and the following has happened 3 times. When accelerating the car seems to lose power momentarily and then gets stuck in third gear. Cannot shift up or down. After parking and restarting the engine the issue is resolved but the check engine light comes on. Goes off sometimes after a few hours, sometimes after 1 or 2 days
Additional Notes:
2019 Didge Durango. Purchased used with c.22k miles on the clock. Have driven c2.5k miles and the following has happened 3 times. When accelerating the car seems to lose power momentarily and then gets stuck in third gear. Cannot shift up or down. After parking and restarting the engine the issue is resolved but the check engine light comes on. Goes off sometimes after a few hours, sometimes after 1 or 2 days
Mfg Campaign: 11438596
Recall Date: Oct 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On a recent 9hr drive to home the headlights got so dim that I needed to turn on the fog lights to be able to cautiously continue the drive to home. The low voltage and low headlight output makes driving at night a very dangerous situation and can come on quickly. The voltage on the cars digital display varied between 12.2 and 12.3 volts. The halogen headlights are designed for 13.8 volts. The vehicle has been checked by two Dodge dealer and they both have stated it is within the specifications of the Dodge Star Online Publication # S2008000031 REV. A which is attached. There were no warning lights or codes displayed. Dealer # 1 said they have solved this complaint before with changing the headlight assemblies to LED headlights at a cost of $1,700 to $2,000. This was reported to Chrysler under case number 80419497 and I was told I Will Not hear back from Chrysler.
Corrective Action:
On a recent 9hr drive to home the headlights got so dim that I needed to turn on the fog lights to be able to cautiously continue the drive to home. The low voltage and low headlight output makes driving at night a very dangerous situation and can come on quickly. The voltage on the cars digital display varied between 12.2 and 12.3 volts. The halogen headlights are designed for 13.8 volts. The vehicle has been checked by two Dodge dealer and they both have stated it is within the specifications of the Dodge Star Online Publication # S2008000031 REV. A which is attached. There were no warning lights or codes displayed. Dealer # 1 said they have solved this complaint before with changing the headlight assemblies to LED headlights at a cost of $1,700 to $2,000. This was reported to Chrysler under case number 80419497 and I was told I Will Not hear back from Chrysler.
Additional Notes:
On a recent 9hr drive to home the headlights got so dim that I needed to turn on the fog lights to be able to cautiously continue the drive to home. The low voltage and low headlight output makes driving at night a very dangerous situation and can come on quickly. The voltage on the cars digital display varied between 12.2 and 12.3 volts. The halogen headlights are designed for 13.8 volts. The vehicle has been checked by two Dodge dealer and they both have stated it is within the specifications of the Dodge Star Online Publication # S2008000031 REV. A which is attached. There were no warning lights or codes displayed. Dealer # 1 said they have solved this complaint before with changing the headlight assemblies to LED headlights at a cost of $1,700 to $2,000. This was reported to Chrysler under case number 80419497 and I was told I Will Not hear back from Chrysler.
Mfg Campaign: 11431240
Recall Date: Aug 31, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
On a recent 9hr drive to home the headlights got so dim that I needed to turn on the fog lights to be able to cautiously continue the drive to home. The low voltage and low headlight output makes driving at night a very dangerous situation and can come on quickly. The voltage on the cars digital display varied between 12.2 and 12.3 volts. The halogen headlights are designed for 13.8 volts. The vehicle has been checked by two Dodge dealer and they both have stated it is within the specifications of the Dodge Star Online Publication # S2008000031 REV. A which is attached. There were no warning lights or codes displayed. Dealer # 1 said they have solved this complaint before with changing the headlight assemblies to LED headlights at a cost of $1,700 to $2,000. This was reported to Chrysler under case number 80419497 and I was told I Will Not hear back from Chrysler.
Corrective Action:
On a recent 9hr drive to home the headlights got so dim that I needed to turn on the fog lights to be able to cautiously continue the drive to home. The low voltage and low headlight output makes driving at night a very dangerous situation and can come on quickly. The voltage on the cars digital display varied between 12.2 and 12.3 volts. The halogen headlights are designed for 13.8 volts. The vehicle has been checked by two Dodge dealer and they both have stated it is within the specifications of the Dodge Star Online Publication # S2008000031 REV. A which is attached. There were no warning lights or codes displayed. Dealer # 1 said they have solved this complaint before with changing the headlight assemblies to LED headlights at a cost of $1,700 to $2,000. This was reported to Chrysler under case number 80419497 and I was told I Will Not hear back from Chrysler.
Additional Notes:
On a recent 9hr drive to home the headlights got so dim that I needed to turn on the fog lights to be able to cautiously continue the drive to home. The low voltage and low headlight output makes driving at night a very dangerous situation and can come on quickly. The voltage on the cars digital display varied between 12.2 and 12.3 volts. The halogen headlights are designed for 13.8 volts. The vehicle has been checked by two Dodge dealer and they both have stated it is within the specifications of the Dodge Star Online Publication # S2008000031 REV. A which is attached. There were no warning lights or codes displayed. Dealer # 1 said they have solved this complaint before with changing the headlight assemblies to LED headlights at a cost of $1,700 to $2,000. This was reported to Chrysler under case number 80419497 and I was told I Will Not hear back from Chrysler.
Mfg Campaign: 11431240
Recall Date: Aug 31, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Potential Consequences:
The contact owns a 2019 Dodge Durango. The contact stated while driving at 55 MPH, the headrest air bag inadvertently deployed and hit her on the back of the head. There were no warning lights illuminated. The contact stated she continued to drive the vehicle and made a stop when she exited the highway. The contact sustained whiplash but did not seek medical assistance. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 60,000.
Corrective Action:
The contact owns a 2019 Dodge Durango. The contact stated while driving at 55 MPH, the headrest air bag inadvertently deployed and hit her on the back of the head. There were no warning lights illuminated. The contact stated she continued to drive the vehicle and made a stop when she exited the highway. The contact sustained whiplash but did not seek medical assistance. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 60,000.
Additional Notes:
The contact owns a 2019 Dodge Durango. The contact stated while driving at 55 MPH, the headrest air bag inadvertently deployed and hit her on the back of the head. There were no warning lights illuminated. The contact stated she continued to drive the vehicle and made a stop when she exited the highway. The contact sustained whiplash but did not seek medical assistance. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 60,000.
Mfg Campaign: 11430676
Recall Date: Aug 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Tail lights have a pointy edge that has cause injuries twice, when walking-by to close to the vehicle, I have severely injury my arm and back (see attached pictures). This happens when truck door is opened only. Pics 1 & 2 are showing the pointy edge of the tail light, Pic 3 is the most recent injury and Pic 4 is a scar from the previous injury.
Corrective Action:
Tail lights have a pointy edge that has cause injuries twice, when walking-by to close to the vehicle, I have severely injury my arm and back (see attached pictures). This happens when truck door is opened only. Pics 1 & 2 are showing the pointy edge of the tail light, Pic 3 is the most recent injury and Pic 4 is a scar from the previous injury.
Additional Notes:
Tail lights have a pointy edge that has cause injuries twice, when walking-by to close to the vehicle, I have severely injury my arm and back (see attached pictures). This happens when truck door is opened only. Pics 1 & 2 are showing the pointy edge of the tail light, Pic 3 is the most recent injury and Pic 4 is a scar from the previous injury.
Mfg Campaign: 11430151
Recall Date: Aug 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The start/stop warning light came on for the second time on my 2019 Durango. I had both batteries replaced the first time and now, at 18,500 miles it came on again even though I drive it daily on both highway and local roads. This time, the warning only came on once but the start/stop feature was affecting the performance of the truck. There would be a lag when I would start to drive again, which was dangerous because if you’re making a quick turn or merge, that little delay was significant in safely timing the turn. Also, it would jerk the wheel abruptly upon restarting. And then the truck died completely. Leaving my husband and daughter stranded. Thank god my infant and I were home because this would’ve been even worse with a baby in tow and or if I was on my way to pick up my older daughter somewhere. He said all the lights and alarms on the dash went bezerk and then the truck wouldn’t start at all. The battery strain from the start/stop must have drained the main battery enough to make the computer system go crazy and completely shut down. The tow truck driver couldn’t get any power to truck and now we were left having to get towed to the dealership right after service closed, with the truck being completely unlocked and dead and the driver side window open.
Corrective Action:
The start/stop warning light came on for the second time on my 2019 Durango. I had both batteries replaced the first time and now, at 18,500 miles it came on again even though I drive it daily on both highway and local roads. This time, the warning only came on once but the start/stop feature was affecting the performance of the truck. There would be a lag when I would start to drive again, which was dangerous because if you’re making a quick turn or merge, that little delay was significant in safely timing the turn. Also, it would jerk the wheel abruptly upon restarting. And then the truck died completely. Leaving my husband and daughter stranded. Thank god my infant and I were home because this would’ve been even worse with a baby in tow and or if I was on my way to pick up my older daughter somewhere. He said all the lights and alarms on the dash went bezerk and then the truck wouldn’t start at all. The battery strain from the start/stop must have drained the main battery enough to make the computer system go crazy and completely shut down. The tow truck driver couldn’t get any power to truck and now we were left having to get towed to the dealership right after service closed, with the truck being completely unlocked and dead and the driver side window open.
Additional Notes:
The start/stop warning light came on for the second time on my 2019 Durango. I had both batteries replaced the first time and now, at 18,500 miles it came on again even though I drive it daily on both highway and local roads. This time, the warning only came on once but the start/stop feature was affecting the performance of the truck. There would be a lag when I would start to drive again, which was dangerous because if you’re making a quick turn or merge, that little delay was significant in safely timing the turn. Also, it would jerk the wheel abruptly upon restarting. And then the truck died completely. Leaving my husband and daughter stranded. Thank god my infant and I were home because this would’ve been even worse with a baby in tow and or if I was on my way to pick up my older daughter somewhere. He said all the lights and alarms on the dash went bezerk and then the truck wouldn’t start at all. The battery strain from the start/stop must have drained the main battery enough to make the computer system go crazy and completely shut down. The tow truck driver couldn’t get any power to truck and now we were left having to get towed to the dealership right after service closed, with the truck being completely unlocked and dead and the driver side window open.
Mfg Campaign: 11427974
Recall Date: Aug 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The start/stop warning light came on for the second time on my 2019 Durango. I had both batteries replaced the first time and now, at 18,500 miles it came on again even though I drive it daily on both highway and local roads. This time, the warning only came on once but the start/stop feature was affecting the performance of the truck. There would be a lag when I would start to drive again, which was dangerous because if you’re making a quick turn or merge, that little delay was significant in safely timing the turn. Also, it would jerk the wheel abruptly upon restarting. And then the truck died completely. Leaving my husband and daughter stranded. Thank god my infant and I were home because this would’ve been even worse with a baby in tow and or if I was on my way to pick up my older daughter somewhere. He said all the lights and alarms on the dash went bezerk and then the truck wouldn’t start at all. The battery strain from the start/stop must have drained the main battery enough to make the computer system go crazy and completely shut down. The tow truck driver couldn’t get any power to truck and now we were left having to get towed to the dealership right after service closed, with the truck being completely unlocked and dead and the driver side window open.
Corrective Action:
The start/stop warning light came on for the second time on my 2019 Durango. I had both batteries replaced the first time and now, at 18,500 miles it came on again even though I drive it daily on both highway and local roads. This time, the warning only came on once but the start/stop feature was affecting the performance of the truck. There would be a lag when I would start to drive again, which was dangerous because if you’re making a quick turn or merge, that little delay was significant in safely timing the turn. Also, it would jerk the wheel abruptly upon restarting. And then the truck died completely. Leaving my husband and daughter stranded. Thank god my infant and I were home because this would’ve been even worse with a baby in tow and or if I was on my way to pick up my older daughter somewhere. He said all the lights and alarms on the dash went bezerk and then the truck wouldn’t start at all. The battery strain from the start/stop must have drained the main battery enough to make the computer system go crazy and completely shut down. The tow truck driver couldn’t get any power to truck and now we were left having to get towed to the dealership right after service closed, with the truck being completely unlocked and dead and the driver side window open.
Additional Notes:
The start/stop warning light came on for the second time on my 2019 Durango. I had both batteries replaced the first time and now, at 18,500 miles it came on again even though I drive it daily on both highway and local roads. This time, the warning only came on once but the start/stop feature was affecting the performance of the truck. There would be a lag when I would start to drive again, which was dangerous because if you’re making a quick turn or merge, that little delay was significant in safely timing the turn. Also, it would jerk the wheel abruptly upon restarting. And then the truck died completely. Leaving my husband and daughter stranded. Thank god my infant and I were home because this would’ve been even worse with a baby in tow and or if I was on my way to pick up my older daughter somewhere. He said all the lights and alarms on the dash went bezerk and then the truck wouldn’t start at all. The battery strain from the start/stop must have drained the main battery enough to make the computer system go crazy and completely shut down. The tow truck driver couldn’t get any power to truck and now we were left having to get towed to the dealership right after service closed, with the truck being completely unlocked and dead and the driver side window open.
Mfg Campaign: 11427974
Recall Date: Aug 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Every 2000 miles, vehicle won’t and keeps asking me for an anti-theft code. I have had it serviced at least 7 times and I have not had the vehicle a year. Every time I take it in they just replaced the battery and the battery cell and it works fine for about a month then it shuts down again
Corrective Action:
Every 2000 miles, vehicle won’t and keeps asking me for an anti-theft code. I have had it serviced at least 7 times and I have not had the vehicle a year. Every time I take it in they just replaced the battery and the battery cell and it works fine for about a month then it shuts down again
Additional Notes:
Every 2000 miles, vehicle won’t and keeps asking me for an anti-theft code. I have had it serviced at least 7 times and I have not had the vehicle a year. Every time I take it in they just replaced the battery and the battery cell and it works fine for about a month then it shuts down again
Mfg Campaign: 11420727
Recall Date: Jun 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this Dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but Doge refuses to buy back this vehicle as a Lemon or even with this new information they still refuse. My Dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road.
Corrective Action:
On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this Dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but Doge refuses to buy back this vehicle as a Lemon or even with this new information they still refuse. My Dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road.
Additional Notes:
On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this Dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but Doge refuses to buy back this vehicle as a Lemon or even with this new information they still refuse. My Dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road.
Mfg Campaign: 11418211
Recall Date: May 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this Dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but Doge refuses to buy back this vehicle as a Lemon or even with this new information they still refuse. My Dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road.
Corrective Action:
On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this Dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but Doge refuses to buy back this vehicle as a Lemon or even with this new information they still refuse. My Dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road.
Additional Notes:
On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this Dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but Doge refuses to buy back this vehicle as a Lemon or even with this new information they still refuse. My Dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road.
Mfg Campaign: 11418211
Recall Date: May 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this Dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but Doge refuses to buy back this vehicle as a Lemon or even with this new information they still refuse. My Dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road.
Corrective Action:
On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this Dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but Doge refuses to buy back this vehicle as a Lemon or even with this new information they still refuse. My Dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road.
Additional Notes:
On May 7, 2021, I was informed by Champion Dodge in Indianapolis, Indiana that a water intrusion point was discovered on my new Dodge Durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in September 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the LED panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this Dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but Doge refuses to buy back this vehicle as a Lemon or even with this new information they still refuse. My Dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road.
Mfg Campaign: 11418211
Recall Date: May 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
ON MY WAY TO LABOR & DELIVERY, MY STEERING WHEEL LOCKED UP, A LIGHT AND MESSAGE CAME ON THAT SAID, "POWER STEERING UNAVAILABLE". I COULD NOT TURN LEFT OR RIGHT AND SINCE I WAS ALREADY TURNING LEFT WHEN IT LOCKED UP AND WENT STRAIGHT, I NEARLY HIT ALL THE CARS PARKED ON THE SIDE OF THE STREET. WHEN I LEFT THE HOSPITAL, THE LIGHT WAS OFF. A WEEK LATER, THE LIGHT CAME BACK ON AND STAYED ON. THE STEERING WHEEL LOCKED AGAIN AS WE WERE DRIVING DOWN A MAIN ROAD AND WE ALMOST HIT THE CAR IN THE LANE NEXT TO US BECAUSE WHEN IT LOCKED UP, IT SNATCHES THE WHEEL FROM WHEREVER WE HAVE IT TO A LOCKED STRAIGHT POSITION. THIS IS UNACCEPTABLE WHEN YOU ARE PREGNANT WITH 3 CHILDREN IN THE BACK. I SHOULD NOT HAVE TO WORRY ABOUT CRASHING INTO PEOPLE WITHOUT NOTICE. WE GOT IT CHECKED OUT AND THEY SAID THE ELECTRIC STEERING RACK NEEDED TO BE REPLACED FOR A WHOPPING $4500. ON A 2019 VEHICLE, THAT IS UNACCEPTABLE. IT IS NOT SAFE TO DRIVE AND NOW I HAVE BEEN WITHOUT A VEHICLE FOR 3 MONTHS NOW BECAUSE EVERYONE KEEPS TELLING US THAT THE PART IS ON BACK ORDER.
Corrective Action:
ON MY WAY TO LABOR & DELIVERY, MY STEERING WHEEL LOCKED UP, A LIGHT AND MESSAGE CAME ON THAT SAID, "POWER STEERING UNAVAILABLE". I COULD NOT TURN LEFT OR RIGHT AND SINCE I WAS ALREADY TURNING LEFT WHEN IT LOCKED UP AND WENT STRAIGHT, I NEARLY HIT ALL THE CARS PARKED ON THE SIDE OF THE STREET. WHEN I LEFT THE HOSPITAL, THE LIGHT WAS OFF. A WEEK LATER, THE LIGHT CAME BACK ON AND STAYED ON. THE STEERING WHEEL LOCKED AGAIN AS WE WERE DRIVING DOWN A MAIN ROAD AND WE ALMOST HIT THE CAR IN THE LANE NEXT TO US BECAUSE WHEN IT LOCKED UP, IT SNATCHES THE WHEEL FROM WHEREVER WE HAVE IT TO A LOCKED STRAIGHT POSITION. THIS IS UNACCEPTABLE WHEN YOU ARE PREGNANT WITH 3 CHILDREN IN THE BACK. I SHOULD NOT HAVE TO WORRY ABOUT CRASHING INTO PEOPLE WITHOUT NOTICE. WE GOT IT CHECKED OUT AND THEY SAID THE ELECTRIC STEERING RACK NEEDED TO BE REPLACED FOR A WHOPPING $4500. ON A 2019 VEHICLE, THAT IS UNACCEPTABLE. IT IS NOT SAFE TO DRIVE AND NOW I HAVE BEEN WITHOUT A VEHICLE FOR 3 MONTHS NOW BECAUSE EVERYONE KEEPS TELLING US THAT THE PART IS ON BACK ORDER.
Additional Notes:
ON MY WAY TO LABOR & DELIVERY, MY STEERING WHEEL LOCKED UP, A LIGHT AND MESSAGE CAME ON THAT SAID, "POWER STEERING UNAVAILABLE". I COULD NOT TURN LEFT OR RIGHT AND SINCE I WAS ALREADY TURNING LEFT WHEN IT LOCKED UP AND WENT STRAIGHT, I NEARLY HIT ALL THE CARS PARKED ON THE SIDE OF THE STREET. WHEN I LEFT THE HOSPITAL, THE LIGHT WAS OFF. A WEEK LATER, THE LIGHT CAME BACK ON AND STAYED ON. THE STEERING WHEEL LOCKED AGAIN AS WE WERE DRIVING DOWN A MAIN ROAD AND WE ALMOST HIT THE CAR IN THE LANE NEXT TO US BECAUSE WHEN IT LOCKED UP, IT SNATCHES THE WHEEL FROM WHEREVER WE HAVE IT TO A LOCKED STRAIGHT POSITION. THIS IS UNACCEPTABLE WHEN YOU ARE PREGNANT WITH 3 CHILDREN IN THE BACK. I SHOULD NOT HAVE TO WORRY ABOUT CRASHING INTO PEOPLE WITHOUT NOTICE. WE GOT IT CHECKED OUT AND THEY SAID THE ELECTRIC STEERING RACK NEEDED TO BE REPLACED FOR A WHOPPING $4500. ON A 2019 VEHICLE, THAT IS UNACCEPTABLE. IT IS NOT SAFE TO DRIVE AND NOW I HAVE BEEN WITHOUT A VEHICLE FOR 3 MONTHS NOW BECAUSE EVERYONE KEEPS TELLING US THAT THE PART IS ON BACK ORDER.
Mfg Campaign: 11413259
Recall Date: Apr 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WATER IS ENTERING THE REAR 'RACE TRACK' TAIL LIGHT / BRAKE LIGHT OF 2019 DODGE DURANGO WHICH IS CAUSING THE LED LIGHTS WITHIN TO BURN AND/OR SHORT OUT. THE LIGHT IS NOT CRACKED AND WAS NEVER DAMAGED TO CAUSE THIS ISSUE. DODGE IS ADVISING THIS IS NOT A RECALL ISSUE AND COST WOULD BE APPROXIMATELY $1200-$1500 TO REPLACE.
Corrective Action:
WATER IS ENTERING THE REAR 'RACE TRACK' TAIL LIGHT / BRAKE LIGHT OF 2019 DODGE DURANGO WHICH IS CAUSING THE LED LIGHTS WITHIN TO BURN AND/OR SHORT OUT. THE LIGHT IS NOT CRACKED AND WAS NEVER DAMAGED TO CAUSE THIS ISSUE. DODGE IS ADVISING THIS IS NOT A RECALL ISSUE AND COST WOULD BE APPROXIMATELY $1200-$1500 TO REPLACE.
Additional Notes:
WATER IS ENTERING THE REAR 'RACE TRACK' TAIL LIGHT / BRAKE LIGHT OF 2019 DODGE DURANGO WHICH IS CAUSING THE LED LIGHTS WITHIN TO BURN AND/OR SHORT OUT. THE LIGHT IS NOT CRACKED AND WAS NEVER DAMAGED TO CAUSE THIS ISSUE. DODGE IS ADVISING THIS IS NOT A RECALL ISSUE AND COST WOULD BE APPROXIMATELY $1200-$1500 TO REPLACE.
Mfg Campaign: 11407177
Recall Date: Apr 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WATER IS ENTERING THE REAR 'RACE TRACK' TAIL LIGHT / BRAKE LIGHT OF 2019 DODGE DURANGO WHICH IS CAUSING THE LED LIGHTS WITHIN TO BURN AND/OR SHORT OUT. THE LIGHT IS NOT CRACKED AND WAS NEVER DAMAGED TO CAUSE THIS ISSUE. DODGE IS ADVISING THIS IS NOT A RECALL ISSUE AND COST WOULD BE APPROXIMATELY $1200-$1500 TO REPLACE.
Corrective Action:
WATER IS ENTERING THE REAR 'RACE TRACK' TAIL LIGHT / BRAKE LIGHT OF 2019 DODGE DURANGO WHICH IS CAUSING THE LED LIGHTS WITHIN TO BURN AND/OR SHORT OUT. THE LIGHT IS NOT CRACKED AND WAS NEVER DAMAGED TO CAUSE THIS ISSUE. DODGE IS ADVISING THIS IS NOT A RECALL ISSUE AND COST WOULD BE APPROXIMATELY $1200-$1500 TO REPLACE.
Additional Notes:
WATER IS ENTERING THE REAR 'RACE TRACK' TAIL LIGHT / BRAKE LIGHT OF 2019 DODGE DURANGO WHICH IS CAUSING THE LED LIGHTS WITHIN TO BURN AND/OR SHORT OUT. THE LIGHT IS NOT CRACKED AND WAS NEVER DAMAGED TO CAUSE THIS ISSUE. DODGE IS ADVISING THIS IS NOT A RECALL ISSUE AND COST WOULD BE APPROXIMATELY $1200-$1500 TO REPLACE.
Mfg Campaign: 11407177
Recall Date: Apr 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WHILE CHANGING BOTH OF THE FRONT TURN SIGNAL BULBS FOR THE 2ND TIME, IN LESS THAN A YEAR OF OWNERSHIP, I DECIDED TO CHECK FOR BURNT / BROKEN FILAMENTS. THE RIGHT SIDE BULB FILAMENT WAS BROKEN. THEN I NOTICED THAT BOTH BULBS HAD BURNED CONNECTOR PRONGS AT THE BASE OF THE BULB (SEE PHOTOS), WHERE THEY PLUG INTO THE SOCKET. I COULD NOT SEE IF THERE WAS ANY OF THE SAME DAMAGE TO THE SOCKETS. BOTH REPLACEMENT BULBS ARE WORKING PROPERLY AT THIS TIME.
Corrective Action:
WHILE CHANGING BOTH OF THE FRONT TURN SIGNAL BULBS FOR THE 2ND TIME, IN LESS THAN A YEAR OF OWNERSHIP, I DECIDED TO CHECK FOR BURNT / BROKEN FILAMENTS. THE RIGHT SIDE BULB FILAMENT WAS BROKEN. THEN I NOTICED THAT BOTH BULBS HAD BURNED CONNECTOR PRONGS AT THE BASE OF THE BULB (SEE PHOTOS), WHERE THEY PLUG INTO THE SOCKET. I COULD NOT SEE IF THERE WAS ANY OF THE SAME DAMAGE TO THE SOCKETS. BOTH REPLACEMENT BULBS ARE WORKING PROPERLY AT THIS TIME.
Additional Notes:
WHILE CHANGING BOTH OF THE FRONT TURN SIGNAL BULBS FOR THE 2ND TIME, IN LESS THAN A YEAR OF OWNERSHIP, I DECIDED TO CHECK FOR BURNT / BROKEN FILAMENTS. THE RIGHT SIDE BULB FILAMENT WAS BROKEN. THEN I NOTICED THAT BOTH BULBS HAD BURNED CONNECTOR PRONGS AT THE BASE OF THE BULB (SEE PHOTOS), WHERE THEY PLUG INTO THE SOCKET. I COULD NOT SEE IF THERE WAS ANY OF THE SAME DAMAGE TO THE SOCKETS. BOTH REPLACEMENT BULBS ARE WORKING PROPERLY AT THIS TIME.
Mfg Campaign: 11403914
Recall Date: Mar 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION SOUNDS AND FEELS LIKE IT IS WINDING UP AND THEN SHIFTS HARD. THIS GENRALLY HAPPENS RIGHT AFTER I TAKE OFF. IT ALSO SOUNDS LIKE IT WINDS UP AT SPEED AND THEN DOESN'T SHIFT INTO OVERDRIVE, EVEN THOUGHT IT SHOWS THAT IT IS IS GEAR 8. THIS IS NOT A ONE TIME OCCURRENCE, IT HAPPENS EVERYDAY. THIS POSES A SAFETY ISSUE S THIS IS A POLICE PATROL VEHICLE AND HAS TO RUN AT HIGH RATES OF SPEED FROM TIME TO TIME. IF THE TRANSMISSION LOCKS UP AT A HIGH RATE OF SPEED THIS COULD BE VERY CATASTROPHIC.
Corrective Action:
THE TRANSMISSION SOUNDS AND FEELS LIKE IT IS WINDING UP AND THEN SHIFTS HARD. THIS GENRALLY HAPPENS RIGHT AFTER I TAKE OFF. IT ALSO SOUNDS LIKE IT WINDS UP AT SPEED AND THEN DOESN'T SHIFT INTO OVERDRIVE, EVEN THOUGHT IT SHOWS THAT IT IS IS GEAR 8. THIS IS NOT A ONE TIME OCCURRENCE, IT HAPPENS EVERYDAY. THIS POSES A SAFETY ISSUE S THIS IS A POLICE PATROL VEHICLE AND HAS TO RUN AT HIGH RATES OF SPEED FROM TIME TO TIME. IF THE TRANSMISSION LOCKS UP AT A HIGH RATE OF SPEED THIS COULD BE VERY CATASTROPHIC.
Additional Notes:
THE TRANSMISSION SOUNDS AND FEELS LIKE IT IS WINDING UP AND THEN SHIFTS HARD. THIS GENRALLY HAPPENS RIGHT AFTER I TAKE OFF. IT ALSO SOUNDS LIKE IT WINDS UP AT SPEED AND THEN DOESN'T SHIFT INTO OVERDRIVE, EVEN THOUGHT IT SHOWS THAT IT IS IS GEAR 8. THIS IS NOT A ONE TIME OCCURRENCE, IT HAPPENS EVERYDAY. THIS POSES A SAFETY ISSUE S THIS IS A POLICE PATROL VEHICLE AND HAS TO RUN AT HIGH RATES OF SPEED FROM TIME TO TIME. IF THE TRANSMISSION LOCKS UP AT A HIGH RATE OF SPEED THIS COULD BE VERY CATASTROPHIC.
Mfg Campaign: 11403105
Recall Date: Mar 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE VISITING MISSISSIPPI FROM INDIANA, IN JULY, I KEPT GETTING A "POWER STEERING UNAVAILABLE" "NEED SERVICE". I CALLED AND WAS GOING TO TAKE IT TO A SHOP THERE BUT THE MESSAGE WENT AWAY THE NEXT DAY. WE MADE IT BACK HOME TO INDIANA AND I IMMEDIATELY MADE AN APPOINTMENT AND DROPPED MY VEHICLE OFF. THEY CALLED THE NEXT DAY AND SAID THE MESSAGE NEVER CAME UP FOR THEM, SO THEY RESET THE SYSTEM TO PREVENT IT FROM HAPPENING. THEY SAID THE PART IS VERY EXPENSIVE SO IF THE ISSUE ISN'T GOING ON WHILE THEY HAVE THE VEHICLE THEN THEY CAN'T JUST REPLACE IT. FAST FORWARD TO TODAY. WHILE DRIVING ON THE HWY WITH 2 OF MY CHILDREN THE MESSAGE POPS UP AGAIN AND POWER STEERING WENT OUT. VERY SCARY. THANKFULLY I WAS ABLE TO GET US HOME SAFE BUT YURNING THE WHEEL WAS ALMOST IMPOSSIBLE. I PLAN TO CALL THE DEALERSHIP IN THE MORNING, BUT THIS IS RIDICULOUS AND VERY DANGEROUS.
Corrective Action:
WHILE VISITING MISSISSIPPI FROM INDIANA, IN JULY, I KEPT GETTING A "POWER STEERING UNAVAILABLE" "NEED SERVICE". I CALLED AND WAS GOING TO TAKE IT TO A SHOP THERE BUT THE MESSAGE WENT AWAY THE NEXT DAY. WE MADE IT BACK HOME TO INDIANA AND I IMMEDIATELY MADE AN APPOINTMENT AND DROPPED MY VEHICLE OFF. THEY CALLED THE NEXT DAY AND SAID THE MESSAGE NEVER CAME UP FOR THEM, SO THEY RESET THE SYSTEM TO PREVENT IT FROM HAPPENING. THEY SAID THE PART IS VERY EXPENSIVE SO IF THE ISSUE ISN'T GOING ON WHILE THEY HAVE THE VEHICLE THEN THEY CAN'T JUST REPLACE IT. FAST FORWARD TO TODAY. WHILE DRIVING ON THE HWY WITH 2 OF MY CHILDREN THE MESSAGE POPS UP AGAIN AND POWER STEERING WENT OUT. VERY SCARY. THANKFULLY I WAS ABLE TO GET US HOME SAFE BUT YURNING THE WHEEL WAS ALMOST IMPOSSIBLE. I PLAN TO CALL THE DEALERSHIP IN THE MORNING, BUT THIS IS RIDICULOUS AND VERY DANGEROUS.
Additional Notes:
WHILE VISITING MISSISSIPPI FROM INDIANA, IN JULY, I KEPT GETTING A "POWER STEERING UNAVAILABLE" "NEED SERVICE". I CALLED AND WAS GOING TO TAKE IT TO A SHOP THERE BUT THE MESSAGE WENT AWAY THE NEXT DAY. WE MADE IT BACK HOME TO INDIANA AND I IMMEDIATELY MADE AN APPOINTMENT AND DROPPED MY VEHICLE OFF. THEY CALLED THE NEXT DAY AND SAID THE MESSAGE NEVER CAME UP FOR THEM, SO THEY RESET THE SYSTEM TO PREVENT IT FROM HAPPENING. THEY SAID THE PART IS VERY EXPENSIVE SO IF THE ISSUE ISN'T GOING ON WHILE THEY HAVE THE VEHICLE THEN THEY CAN'T JUST REPLACE IT. FAST FORWARD TO TODAY. WHILE DRIVING ON THE HWY WITH 2 OF MY CHILDREN THE MESSAGE POPS UP AGAIN AND POWER STEERING WENT OUT. VERY SCARY. THANKFULLY I WAS ABLE TO GET US HOME SAFE BUT YURNING THE WHEEL WAS ALMOST IMPOSSIBLE. I PLAN TO CALL THE DEALERSHIP IN THE MORNING, BUT THIS IS RIDICULOUS AND VERY DANGEROUS.
Mfg Campaign: 11348939
Recall Date: Aug 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHEN I WAS DRIVING THE FRONT PARK SENSOR LIGHT CAME ON IT ALSO SAY I NEED SERVICE DONE TO FIT THE PROBLEM.
Corrective Action:
WHEN I WAS DRIVING THE FRONT PARK SENSOR LIGHT CAME ON IT ALSO SAY I NEED SERVICE DONE TO FIT THE PROBLEM.
Additional Notes:
WHEN I WAS DRIVING THE FRONT PARK SENSOR LIGHT CAME ON IT ALSO SAY I NEED SERVICE DONE TO FIT THE PROBLEM.
Mfg Campaign: 11342697
Recall Date: Aug 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ON JULY 2, 2020, I WAS DRIVING MY DODGE DURANGO UP AN ISOLATED STEEP MOUNTAIN ROAD IN THE SIERRA NEVADA AT ABOUT 20 MPH WHEN IT SUDDENLY STALLED ON A STEEP GRADE IN THE ROAD. I WAS ABLE TO APPLY THE EMERGENCY BRAKES TO PREVENT THE CAR FROM ROLLING BACKWARDS. THERE WERE NO ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AND THE CAR HAD BEEN OPERATING AT NORMAL TEMPERATURE. AFTER TRYING TO THE RESTART THE CAR, THE ENGINE AT FIRST BEGAN TO OPERATE, THEN ALMOST IMMEDIATELY HESITATED AND DIED. I TRIED AGAIN WITH THE SAME RESULTS, AND EVEN ATTEMPTED TO APPLY THE GAS PEDAL TO NO AVAIL. AS SOMEONE WITH SOME PREVIOUS MECHANICAL EXPERIENCE, IT SEEMED TO ME THAT IT WAS A FUEL DELIVERY PROBLEM. THE CAR HAD NEARLY HALF A TANK OF GAS HOWEVER. I POPPED THE HOOD AND OBSERVED NOTHING OUT OF THE ORDINARY THAT WOULD INDICATE ANY PROBLEMS. THERE WAS OIL IN THE CRANKCASE AND AMPLE COOLANT. MY WIFE AND I DECIDED TO WAIT AND LET THE ENGINE AND VEHICLE COOL DOWN SINCE IT WAS OVER 90 DEGREES OUTSIDE AIR TEMPERATURE. AFTER ABOUT 20 MINUTES, I RESTARTED THE CAR WITHOUT PROBLEM AND CONTINUED ON MY WAY. THE CAR HAD PREVIOUSLY BEEN IN AUTOMATIC MODE BUT HAD SHIFTED TO THE LOWER GEARS. I DECIDED TO PUT THE TRANSMISSION IN MANUAL MODE AND KEEP THE CAR IN 1ST AND 2ND GEAR DUE TO THE STEEP TERRAIN. WE HAD NO PROBLEMS THE REST OF THE WAY. WE WERE BEYOND CELL PHONE RANGE ON A VERY ISOLATED ROAD AND IT WOULD HAVE BEEN VERY DIFFICULT TO OBTAIN A TOW, SO I AM VERY GRATEFUL THE CAR CONTINUED TO OPERATE AFTER OUR INITIAL PROBLEM. HOWEVER, WE WOULD LIKE TO KNOW IF THIS PROBLEM WILL OCCUR AGAIN OR WHETHER HAVING THE TRANSMISSION IN AUTOMATIVE MODE ON A STEEP GRADE PLAYED ANY ROLE.
Corrective Action:
ON JULY 2, 2020, I WAS DRIVING MY DODGE DURANGO UP AN ISOLATED STEEP MOUNTAIN ROAD IN THE SIERRA NEVADA AT ABOUT 20 MPH WHEN IT SUDDENLY STALLED ON A STEEP GRADE IN THE ROAD. I WAS ABLE TO APPLY THE EMERGENCY BRAKES TO PREVENT THE CAR FROM ROLLING BACKWARDS. THERE WERE NO ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AND THE CAR HAD BEEN OPERATING AT NORMAL TEMPERATURE. AFTER TRYING TO THE RESTART THE CAR, THE ENGINE AT FIRST BEGAN TO OPERATE, THEN ALMOST IMMEDIATELY HESITATED AND DIED. I TRIED AGAIN WITH THE SAME RESULTS, AND EVEN ATTEMPTED TO APPLY THE GAS PEDAL TO NO AVAIL. AS SOMEONE WITH SOME PREVIOUS MECHANICAL EXPERIENCE, IT SEEMED TO ME THAT IT WAS A FUEL DELIVERY PROBLEM. THE CAR HAD NEARLY HALF A TANK OF GAS HOWEVER. I POPPED THE HOOD AND OBSERVED NOTHING OUT OF THE ORDINARY THAT WOULD INDICATE ANY PROBLEMS. THERE WAS OIL IN THE CRANKCASE AND AMPLE COOLANT. MY WIFE AND I DECIDED TO WAIT AND LET THE ENGINE AND VEHICLE COOL DOWN SINCE IT WAS OVER 90 DEGREES OUTSIDE AIR TEMPERATURE. AFTER ABOUT 20 MINUTES, I RESTARTED THE CAR WITHOUT PROBLEM AND CONTINUED ON MY WAY. THE CAR HAD PREVIOUSLY BEEN IN AUTOMATIC MODE BUT HAD SHIFTED TO THE LOWER GEARS. I DECIDED TO PUT THE TRANSMISSION IN MANUAL MODE AND KEEP THE CAR IN 1ST AND 2ND GEAR DUE TO THE STEEP TERRAIN. WE HAD NO PROBLEMS THE REST OF THE WAY. WE WERE BEYOND CELL PHONE RANGE ON A VERY ISOLATED ROAD AND IT WOULD HAVE BEEN VERY DIFFICULT TO OBTAIN A TOW, SO I AM VERY GRATEFUL THE CAR CONTINUED TO OPERATE AFTER OUR INITIAL PROBLEM. HOWEVER, WE WOULD LIKE TO KNOW IF THIS PROBLEM WILL OCCUR AGAIN OR WHETHER HAVING THE TRANSMISSION IN AUTOMATIVE MODE ON A STEEP GRADE PLAYED ANY ROLE.
Additional Notes:
ON JULY 2, 2020, I WAS DRIVING MY DODGE DURANGO UP AN ISOLATED STEEP MOUNTAIN ROAD IN THE SIERRA NEVADA AT ABOUT 20 MPH WHEN IT SUDDENLY STALLED ON A STEEP GRADE IN THE ROAD. I WAS ABLE TO APPLY THE EMERGENCY BRAKES TO PREVENT THE CAR FROM ROLLING BACKWARDS. THERE WERE NO ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AND THE CAR HAD BEEN OPERATING AT NORMAL TEMPERATURE. AFTER TRYING TO THE RESTART THE CAR, THE ENGINE AT FIRST BEGAN TO OPERATE, THEN ALMOST IMMEDIATELY HESITATED AND DIED. I TRIED AGAIN WITH THE SAME RESULTS, AND EVEN ATTEMPTED TO APPLY THE GAS PEDAL TO NO AVAIL. AS SOMEONE WITH SOME PREVIOUS MECHANICAL EXPERIENCE, IT SEEMED TO ME THAT IT WAS A FUEL DELIVERY PROBLEM. THE CAR HAD NEARLY HALF A TANK OF GAS HOWEVER. I POPPED THE HOOD AND OBSERVED NOTHING OUT OF THE ORDINARY THAT WOULD INDICATE ANY PROBLEMS. THERE WAS OIL IN THE CRANKCASE AND AMPLE COOLANT. MY WIFE AND I DECIDED TO WAIT AND LET THE ENGINE AND VEHICLE COOL DOWN SINCE IT WAS OVER 90 DEGREES OUTSIDE AIR TEMPERATURE. AFTER ABOUT 20 MINUTES, I RESTARTED THE CAR WITHOUT PROBLEM AND CONTINUED ON MY WAY. THE CAR HAD PREVIOUSLY BEEN IN AUTOMATIC MODE BUT HAD SHIFTED TO THE LOWER GEARS. I DECIDED TO PUT THE TRANSMISSION IN MANUAL MODE AND KEEP THE CAR IN 1ST AND 2ND GEAR DUE TO THE STEEP TERRAIN. WE HAD NO PROBLEMS THE REST OF THE WAY. WE WERE BEYOND CELL PHONE RANGE ON A VERY ISOLATED ROAD AND IT WOULD HAVE BEEN VERY DIFFICULT TO OBTAIN A TOW, SO I AM VERY GRATEFUL THE CAR CONTINUED TO OPERATE AFTER OUR INITIAL PROBLEM. HOWEVER, WE WOULD LIKE TO KNOW IF THIS PROBLEM WILL OCCUR AGAIN OR WHETHER HAVING THE TRANSMISSION IN AUTOMATIVE MODE ON A STEEP GRADE PLAYED ANY ROLE.
Mfg Campaign: 11338167
Recall Date: Jul 8, 2020
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