Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The driver's side door will no longer open, whether automatically or manually. You cannot manually unlock the door from the inside or open it from the inside, which poses a safety issue, in my opinion.
Corrective Action:
The driver's side door will no longer open, whether automatically or manually. You cannot manually unlock the door from the inside or open it from the inside, which poses a safety issue, in my opinion.
Additional Notes:
The driver's side door will no longer open, whether automatically or manually. You cannot manually unlock the door from the inside or open it from the inside, which poses a safety issue, in my opinion.
Mfg Campaign: 11462644
Recall Date: Apr 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can’t walk get out? You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open?
Corrective Action:
The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can’t walk get out? You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open?
Additional Notes:
The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can’t walk get out? You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open?
Mfg Campaign: 11459783
Recall Date: Apr 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can’t walk get out? You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open?
Corrective Action:
The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can’t walk get out? You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open?
Additional Notes:
The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can’t walk get out? You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open?
Mfg Campaign: 11459783
Recall Date: Apr 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driver side sliding door will not open. Will not unlock either manually or with the keyfob or the unlock/lock within the car. This is a safety issue for my 3 kids in the back. Unable to use one exit jn case of emergency.
Corrective Action:
Driver side sliding door will not open. Will not unlock either manually or with the keyfob or the unlock/lock within the car. This is a safety issue for my 3 kids in the back. Unable to use one exit jn case of emergency.
Additional Notes:
Driver side sliding door will not open. Will not unlock either manually or with the keyfob or the unlock/lock within the car. This is a safety issue for my 3 kids in the back. Unable to use one exit jn case of emergency.
Mfg Campaign: 11459444
Recall Date: Apr 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Three months ago my left passenger sliding door just stopped working. It can no longer be opened via keyfob or manually. I'm afraid to let my family ride in the back now for fear they'll be trapped due to this door or the other door failing. There are no warning lamps or anything activated and when I inquired about repair the dealer said it would be about 1500+ per door to replace the actuators and locking mechanism.
Corrective Action:
Three months ago my left passenger sliding door just stopped working. It can no longer be opened via keyfob or manually. I'm afraid to let my family ride in the back now for fear they'll be trapped due to this door or the other door failing. There are no warning lamps or anything activated and when I inquired about repair the dealer said it would be about 1500+ per door to replace the actuators and locking mechanism.
Additional Notes:
Three months ago my left passenger sliding door just stopped working. It can no longer be opened via keyfob or manually. I'm afraid to let my family ride in the back now for fear they'll be trapped due to this door or the other door failing. There are no warning lamps or anything activated and when I inquired about repair the dealer said it would be about 1500+ per door to replace the actuators and locking mechanism.
Mfg Campaign: 11458404
Recall Date: Mar 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Three months ago my left passenger sliding door just stopped working. It can no longer be opened via keyfob or manually. I'm afraid to let my family ride in the back now for fear they'll be trapped due to this door or the other door failing. There are no warning lamps or anything activated and when I inquired about repair the dealer said it would be about 1500+ per door to replace the actuators and locking mechanism.
Corrective Action:
Three months ago my left passenger sliding door just stopped working. It can no longer be opened via keyfob or manually. I'm afraid to let my family ride in the back now for fear they'll be trapped due to this door or the other door failing. There are no warning lamps or anything activated and when I inquired about repair the dealer said it would be about 1500+ per door to replace the actuators and locking mechanism.
Additional Notes:
Three months ago my left passenger sliding door just stopped working. It can no longer be opened via keyfob or manually. I'm afraid to let my family ride in the back now for fear they'll be trapped due to this door or the other door failing. There are no warning lamps or anything activated and when I inquired about repair the dealer said it would be about 1500+ per door to replace the actuators and locking mechanism.
Mfg Campaign: 11458404
Recall Date: Mar 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Drivers side sliding door locked after passenger entered vehicle. Door would not unlock both electrically and manually. Passengers needed to exit vehicle thru passenger side. What would the result have been if vehicle were in an accident? This could still happen. I called dealer and was informed this is a common problem. A Technical Service Bulletin has been issued, but is not a covered repair. Cost of repair is around $500 per door. TSB number is 23-017-20
Corrective Action:
Drivers side sliding door locked after passenger entered vehicle. Door would not unlock both electrically and manually. Passengers needed to exit vehicle thru passenger side. What would the result have been if vehicle were in an accident? This could still happen. I called dealer and was informed this is a common problem. A Technical Service Bulletin has been issued, but is not a covered repair. Cost of repair is around $500 per door. TSB number is 23-017-20
Additional Notes:
Drivers side sliding door locked after passenger entered vehicle. Door would not unlock both electrically and manually. Passengers needed to exit vehicle thru passenger side. What would the result have been if vehicle were in an accident? This could still happen. I called dealer and was informed this is a common problem. A Technical Service Bulletin has been issued, but is not a covered repair. Cost of repair is around $500 per door. TSB number is 23-017-20
Mfg Campaign: 11457393
Recall Date: Mar 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Passenger side rear sliding door is stuck closed. I transport my grandchildren in this vehicle and this poses a SERIOUS safety hazard if involve in an accident or fire!
Corrective Action:
Passenger side rear sliding door is stuck closed. I transport my grandchildren in this vehicle and this poses a SERIOUS safety hazard if involve in an accident or fire!
Additional Notes:
Passenger side rear sliding door is stuck closed. I transport my grandchildren in this vehicle and this poses a SERIOUS safety hazard if involve in an accident or fire!
Mfg Campaign: 11457267
Recall Date: Mar 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
In January 2022,at approximately 75,000 miles, vehicle began to have a major oil leak and smell of oil in the cabin. A mechanic determined the oil filter housing had failed and it was replaced for $808.63.Mechanic also stated this is a very common issue with Dodge 3.6L engines. No warning lamps illuminated. Dodge customer service was contacted about the problem and stated there were no open recalls and would not reimburse me for the repairs.
Corrective Action:
In January 2022,at approximately 75,000 miles, vehicle began to have a major oil leak and smell of oil in the cabin. A mechanic determined the oil filter housing had failed and it was replaced for $808.63.Mechanic also stated this is a very common issue with Dodge 3.6L engines. No warning lamps illuminated. Dodge customer service was contacted about the problem and stated there were no open recalls and would not reimburse me for the repairs.
Additional Notes:
In January 2022,at approximately 75,000 miles, vehicle began to have a major oil leak and smell of oil in the cabin. A mechanic determined the oil filter housing had failed and it was replaced for $808.63.Mechanic also stated this is a very common issue with Dodge 3.6L engines. No warning lamps illuminated. Dodge customer service was contacted about the problem and stated there were no open recalls and would not reimburse me for the repairs.
Mfg Campaign: 11455482
Recall Date: Mar 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The passenger sliding door power lock has failed, and will not operate. Yes it is available for inspection upon request. The lack of power locks on the passenger sliding door is a danger because it's supposed to lock automatically when you get up to speed to prevent accidental openings. Those back seats are also where young children in car seats are placed (it's a minivan, after all), and they can be unable to operate the door manually. In addition, I only recently noticed it would not lock, but I have no idea when it started failing, so having an unlocked door when you THINK it's locked is also dangerous. Yes, the problem has been reproduced. Yes, the vehicle has been inspected by a dealership. No, there were no warning lamps, messages, or other symptoms, and I do not know when it may have started. I only noticed it in January 2022, when one of my passengers (a child) was impatient to get into the car, and simply happened to start pulling on what we THOUGHT was a locked door. I hadn't unlocked the vehicle yet, so I checked, and, indeed, all the other doors were still locked. I eventually figured out the problem, that this door, the passenger sliding door, has a malfunctioning power lock.
Corrective Action:
The passenger sliding door power lock has failed, and will not operate. Yes it is available for inspection upon request. The lack of power locks on the passenger sliding door is a danger because it's supposed to lock automatically when you get up to speed to prevent accidental openings. Those back seats are also where young children in car seats are placed (it's a minivan, after all), and they can be unable to operate the door manually. In addition, I only recently noticed it would not lock, but I have no idea when it started failing, so having an unlocked door when you THINK it's locked is also dangerous. Yes, the problem has been reproduced. Yes, the vehicle has been inspected by a dealership. No, there were no warning lamps, messages, or other symptoms, and I do not know when it may have started. I only noticed it in January 2022, when one of my passengers (a child) was impatient to get into the car, and simply happened to start pulling on what we THOUGHT was a locked door. I hadn't unlocked the vehicle yet, so I checked, and, indeed, all the other doors were still locked. I eventually figured out the problem, that this door, the passenger sliding door, has a malfunctioning power lock.
Additional Notes:
The passenger sliding door power lock has failed, and will not operate. Yes it is available for inspection upon request. The lack of power locks on the passenger sliding door is a danger because it's supposed to lock automatically when you get up to speed to prevent accidental openings. Those back seats are also where young children in car seats are placed (it's a minivan, after all), and they can be unable to operate the door manually. In addition, I only recently noticed it would not lock, but I have no idea when it started failing, so having an unlocked door when you THINK it's locked is also dangerous. Yes, the problem has been reproduced. Yes, the vehicle has been inspected by a dealership. No, there were no warning lamps, messages, or other symptoms, and I do not know when it may have started. I only noticed it in January 2022, when one of my passengers (a child) was impatient to get into the car, and simply happened to start pulling on what we THOUGHT was a locked door. I hadn't unlocked the vehicle yet, so I checked, and, indeed, all the other doors were still locked. I eventually figured out the problem, that this door, the passenger sliding door, has a malfunctioning power lock.
Mfg Campaign: 11455430
Recall Date: Mar 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The driver's side sliding door is stuck and locked. Unable to manually unlock nor use key fob nor use button above the rearview mirror. My children were unable to exit out that side and now fear it happening to the passenger side as well. Upon googling and reading many different websites it seems that this has been happening out of the blue for years and with MANY different years of this van. We were given no warnings, no noises, nothing to make us aware there could be a problem with the door.
Corrective Action:
The driver's side sliding door is stuck and locked. Unable to manually unlock nor use key fob nor use button above the rearview mirror. My children were unable to exit out that side and now fear it happening to the passenger side as well. Upon googling and reading many different websites it seems that this has been happening out of the blue for years and with MANY different years of this van. We were given no warnings, no noises, nothing to make us aware there could be a problem with the door.
Additional Notes:
The driver's side sliding door is stuck and locked. Unable to manually unlock nor use key fob nor use button above the rearview mirror. My children were unable to exit out that side and now fear it happening to the passenger side as well. Upon googling and reading many different websites it seems that this has been happening out of the blue for years and with MANY different years of this van. We were given no warnings, no noises, nothing to make us aware there could be a problem with the door.
Mfg Campaign: 11455318
Recall Date: Mar 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Left sliding door is stuck. Unable to open inside and outside. Some times the smell of burned plastic. In state of emergency it is impossible to evacuate from the car.
Corrective Action:
Left sliding door is stuck. Unable to open inside and outside. Some times the smell of burned plastic. In state of emergency it is impossible to evacuate from the car.
Additional Notes:
Left sliding door is stuck. Unable to open inside and outside. Some times the smell of burned plastic. In state of emergency it is impossible to evacuate from the car.
Mfg Campaign: 11455120
Recall Date: Mar 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Passenger rear sliding door will not open even manually
Corrective Action:
Passenger rear sliding door will not open even manually
Additional Notes:
Passenger rear sliding door will not open even manually
Mfg Campaign: 11454906
Recall Date: Mar 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Passenger rear sliding door will not open even manually
Corrective Action:
Passenger rear sliding door will not open even manually
Additional Notes:
Passenger rear sliding door will not open even manually
Mfg Campaign: 11454906
Recall Date: Mar 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Drive side sliding door doesn't work,a safety problem if get in accident people could be trapped . Worked 2 days ago, Nothing will make it open Says need to unlock door but won't unlock, Carry my grand kids ,worry about get in crash an can't get them out .
Corrective Action:
Drive side sliding door doesn't work,a safety problem if get in accident people could be trapped . Worked 2 days ago, Nothing will make it open Says need to unlock door but won't unlock, Carry my grand kids ,worry about get in crash an can't get them out .
Additional Notes:
Drive side sliding door doesn't work,a safety problem if get in accident people could be trapped . Worked 2 days ago, Nothing will make it open Says need to unlock door but won't unlock, Carry my grand kids ,worry about get in crash an can't get them out .
Mfg Campaign: 11453264
Recall Date: Feb 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
MY HUSBAND PULLED INTO A PARKING SPACE. HE PLACED THE CARAVAN IN PARK AND LEFT IT RUNNING. I HAD TO RUN INTO THE RESTAURANT TO GRAB THE PIZZA. AFTER I HAD CLOSED THE PASSENGER DOOR THE HEADREST POPPED APART. I KNOW THAT IT IS A SAFETY FEATURE AND ONLY GOES OFF IF THERE IS AN IMPACT. THERE WERE ZERO IMPACTS OR ACCIDENTS. THERE WAS A PARKED CAR ON THE DRIVERS SIDE BUT NO ONE WAS IN IT.
Corrective Action:
MY HUSBAND PULLED INTO A PARKING SPACE. HE PLACED THE CARAVAN IN PARK AND LEFT IT RUNNING. I HAD TO RUN INTO THE RESTAURANT TO GRAB THE PIZZA. AFTER I HAD CLOSED THE PASSENGER DOOR THE HEADREST POPPED APART. I KNOW THAT IT IS A SAFETY FEATURE AND ONLY GOES OFF IF THERE IS AN IMPACT. THERE WERE ZERO IMPACTS OR ACCIDENTS. THERE WAS A PARKED CAR ON THE DRIVERS SIDE BUT NO ONE WAS IN IT.
Additional Notes:
MY HUSBAND PULLED INTO A PARKING SPACE. HE PLACED THE CARAVAN IN PARK AND LEFT IT RUNNING. I HAD TO RUN INTO THE RESTAURANT TO GRAB THE PIZZA. AFTER I HAD CLOSED THE PASSENGER DOOR THE HEADREST POPPED APART. I KNOW THAT IT IS A SAFETY FEATURE AND ONLY GOES OFF IF THERE IS AN IMPACT. THERE WERE ZERO IMPACTS OR ACCIDENTS. THERE WAS A PARKED CAR ON THE DRIVERS SIDE BUT NO ONE WAS IN IT.
Mfg Campaign: 11452689
Recall Date: Feb 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
MY HUSBAND PULLED INTO A PARKING SPACE. HE PLACED THE CARAVAN IN PARK AND LEFT IT RUNNING. I HAD TO RUN INTO THE RESTAURANT TO GRAB THE PIZZA. AFTER I HAD CLOSED THE PASSENGER DOOR THE HEADREST POPPED APART. I KNOW THAT IT IS A SAFETY FEATURE AND ONLY GOES OFF IF THERE IS AN IMPACT. THERE WERE ZERO IMPACTS OR ACCIDENTS. THERE WAS A PARKED CAR ON THE DRIVERS SIDE BUT NO ONE WAS IN IT.
Corrective Action:
MY HUSBAND PULLED INTO A PARKING SPACE. HE PLACED THE CARAVAN IN PARK AND LEFT IT RUNNING. I HAD TO RUN INTO THE RESTAURANT TO GRAB THE PIZZA. AFTER I HAD CLOSED THE PASSENGER DOOR THE HEADREST POPPED APART. I KNOW THAT IT IS A SAFETY FEATURE AND ONLY GOES OFF IF THERE IS AN IMPACT. THERE WERE ZERO IMPACTS OR ACCIDENTS. THERE WAS A PARKED CAR ON THE DRIVERS SIDE BUT NO ONE WAS IN IT.
Additional Notes:
MY HUSBAND PULLED INTO A PARKING SPACE. HE PLACED THE CARAVAN IN PARK AND LEFT IT RUNNING. I HAD TO RUN INTO THE RESTAURANT TO GRAB THE PIZZA. AFTER I HAD CLOSED THE PASSENGER DOOR THE HEADREST POPPED APART. I KNOW THAT IT IS A SAFETY FEATURE AND ONLY GOES OFF IF THERE IS AN IMPACT. THERE WERE ZERO IMPACTS OR ACCIDENTS. THERE WAS A PARKED CAR ON THE DRIVERS SIDE BUT NO ONE WAS IN IT.
Mfg Campaign: 11452689
Recall Date: Feb 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver side passenger door will not open locked or not will not budge open.
Corrective Action:
Driver side passenger door will not open locked or not will not budge open.
Additional Notes:
Driver side passenger door will not open locked or not will not budge open.
Mfg Campaign: 11451782
Recall Date: Feb 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Drivers side passenger door lock stuck in locked position. Door will not open automatically and can not be opened manually.
Corrective Action:
Drivers side passenger door lock stuck in locked position. Door will not open automatically and can not be opened manually.
Additional Notes:
Drivers side passenger door lock stuck in locked position. Door will not open automatically and can not be opened manually.
Mfg Campaign: 11450549
Recall Date: Feb 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Drivers side passenger door lock stuck in locked position. Door will not open automatically and can not be opened manually.
Corrective Action:
Drivers side passenger door lock stuck in locked position. Door will not open automatically and can not be opened manually.
Additional Notes:
Drivers side passenger door lock stuck in locked position. Door will not open automatically and can not be opened manually.
Mfg Campaign: 11450549
Recall Date: Feb 5, 2022
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