Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Journey, Jeep Compass, and Jeep Patriot vehicles manufactured May 9, 2016, to July 15, 2016. The crankshaft or camshaft sensor may only work intermittently, causing the engine to stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S89
Recall Date: Dec 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S08
Recall Date: May 6, 2016
Consumer Complaints
575 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE NOT USED 4 DAYS, TRIED TO START, THE BATTERY TOTALLY DISCHARGED, ZERO VOLTS MEASURED WITH A VOLTMETER. NO APPARENT REASON, NOTHING WAS LEFT CONNECTED OR POWERED ON (I.E COMPUTER, PHONE, ETC.) STARTED WITH THE HELP OF ANOTHER VEHICLE, THE BATTERY CHARGED AND WORKS OK, THE SYMPTOM DID NOT RECURRED. I READ SEVERAL COMMENTS ONLINE. IS THERE A KNOWN REASON? DURING THE NO POWER ORDEAL, I NOTICED A MAJOR SAFETY CONCERN: THE DRIVER'S DOOR LOCK CAN BE OPENED WITH THE KEY, WHILE THE OTHER DOORS LOCKS ARE ELECTRICALLY ACTIVATED AND IF THE CAR BATTERY IS DEAD CAN NOT BE OPENED, NEITHER FROM INSIDE OR OUTSIDE . THE CAR BATTERY IS PHYSICALLY LOCATED BEHIND THE LEFT FENDER, IN FRONT OF THE LEFT WHEEL AND WILL BE DAMAGED EVEN IN CASE OF A MINOR FENDER-BENDER. IF THIS WILL HAPPEN, ALL THE OCCUPANTS (EXCEPT THE DRIVER WILL BE LOCKED INSIDE). WHAT IF A FIRE WILL OCCUR? THE CAR HAS 7 SEATS! THERE MIGHT BE 7 OCCUPANTS TO BE EVACUATED THROUGH ONE DOOR ONLY! I HOPE MY CONCERN WILL REACH THE RIGHT PERSON (OR DEPARTMENT), AND I HOPE A CURE OR REMEDY WILL BE FIND. THIS WILL POSSIBLE SAVE LIVES! SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Corrective Action:
VEHICLE NOT USED 4 DAYS, TRIED TO START, THE BATTERY TOTALLY DISCHARGED, ZERO VOLTS MEASURED WITH A VOLTMETER. NO APPARENT REASON, NOTHING WAS LEFT CONNECTED OR POWERED ON (I.E COMPUTER, PHONE, ETC.) STARTED WITH THE HELP OF ANOTHER VEHICLE, THE BATTERY CHARGED AND WORKS OK, THE SYMPTOM DID NOT RECURRED. I READ SEVERAL COMMENTS ONLINE. IS THERE A KNOWN REASON? DURING THE NO POWER ORDEAL, I NOTICED A MAJOR SAFETY CONCERN: THE DRIVER'S DOOR LOCK CAN BE OPENED WITH THE KEY, WHILE THE OTHER DOORS LOCKS ARE ELECTRICALLY ACTIVATED AND IF THE CAR BATTERY IS DEAD CAN NOT BE OPENED, NEITHER FROM INSIDE OR OUTSIDE . THE CAR BATTERY IS PHYSICALLY LOCATED BEHIND THE LEFT FENDER, IN FRONT OF THE LEFT WHEEL AND WILL BE DAMAGED EVEN IN CASE OF A MINOR FENDER-BENDER. IF THIS WILL HAPPEN, ALL THE OCCUPANTS (EXCEPT THE DRIVER WILL BE LOCKED INSIDE). WHAT IF A FIRE WILL OCCUR? THE CAR HAS 7 SEATS! THERE MIGHT BE 7 OCCUPANTS TO BE EVACUATED THROUGH ONE DOOR ONLY! I HOPE MY CONCERN WILL REACH THE RIGHT PERSON (OR DEPARTMENT), AND I HOPE A CURE OR REMEDY WILL BE FIND. THIS WILL POSSIBLE SAVE LIVES! SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Additional Notes:
VEHICLE NOT USED 4 DAYS, TRIED TO START, THE BATTERY TOTALLY DISCHARGED, ZERO VOLTS MEASURED WITH A VOLTMETER. NO APPARENT REASON, NOTHING WAS LEFT CONNECTED OR POWERED ON (I.E COMPUTER, PHONE, ETC.) STARTED WITH THE HELP OF ANOTHER VEHICLE, THE BATTERY CHARGED AND WORKS OK, THE SYMPTOM DID NOT RECURRED. I READ SEVERAL COMMENTS ONLINE. IS THERE A KNOWN REASON? DURING THE NO POWER ORDEAL, I NOTICED A MAJOR SAFETY CONCERN: THE DRIVER'S DOOR LOCK CAN BE OPENED WITH THE KEY, WHILE THE OTHER DOORS LOCKS ARE ELECTRICALLY ACTIVATED AND IF THE CAR BATTERY IS DEAD CAN NOT BE OPENED, NEITHER FROM INSIDE OR OUTSIDE . THE CAR BATTERY IS PHYSICALLY LOCATED BEHIND THE LEFT FENDER, IN FRONT OF THE LEFT WHEEL AND WILL BE DAMAGED EVEN IN CASE OF A MINOR FENDER-BENDER. IF THIS WILL HAPPEN, ALL THE OCCUPANTS (EXCEPT THE DRIVER WILL BE LOCKED INSIDE). WHAT IF A FIRE WILL OCCUR? THE CAR HAS 7 SEATS! THERE MIGHT BE 7 OCCUPANTS TO BE EVACUATED THROUGH ONE DOOR ONLY! I HOPE MY CONCERN WILL REACH THE RIGHT PERSON (OR DEPARTMENT), AND I HOPE A CURE OR REMEDY WILL BE FIND. THIS WILL POSSIBLE SAVE LIVES! SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Mfg Campaign: 11156584
Recall Date: Dec 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
SEVERAL MONTHS AFTER HAVING NEW TIRES PUT ON MY SUV, I NOTICED THE SERVICE AWD, TRACTION CONTROL, AND ABS LIGHTS WERE ON CONTINUOUSLY ON MY PANEL WHEN IN MOTION AND UPON LEARNING THE IGNITION BUTTON. SOMETIMES THEY'D GO OFF EITHER MOVING OR STATIONARY BUT THEN AS 2 MONTHS PASSED, THEY'D REMAIN ON AT ALL TIMES. I WASN'T ABLE TO ENGAGE CRUISE CONTROL WHEN THOSE LIGHTS WERE ON. I HAD 2 NEAR ACCIDENTS FROM NEARLY HITTING 2 LARGE DEER. I HIT MY BRAKES AND MY TIRES DID BUT WASN'T TO GRIP THE ROAD AND JUST FELT LIKE THEY WERE ON ICE (IN SUMMER) . WHEN THEY WOULD GRIP THEY MADE A LOUD NOISE AND THEN I WAS ABLE TO STOP BUT NOT WITHOUT SMELLING BURNT RUBBER. I HAVE HEARD FROM A FRIEND OF MINE THAT IS A MECHANIC THAT HE HAD A FEELING IT WAS MY ABS SENSOR BUT DIDNT HAVE ACCESS TO A DODGE DIAGNOSTIC SYSTEM AS HE WORKS FOR A DIFFERENT DEALERSHIP. IVE HEARD FROM DIFFERENT PEOPLE THAT THIS HAS BEEN A "COMMON" PROBLEM RECENTLY WITH JOURNEYS. I PAID 97 DOLLARS FOR A DIAGNOSTIC FORMA NON-DEALER GARAGE AND THEY CONFIRMED IT WAS MY RIGHT FRONT ABS SENSOR AND IT WAS A MANUFACTURER DEFECT. I CALLED THE DODGE DEALERSHIP AND I WAS NOT INFORMED WHEN I BROUGHT IT IN THERE FOR THE RECALL THAT IT WAS UNDER WARRANTY. I BROUGHT MY SUV IN AND THE ADVISOR DIDN'T BELIEVE IT WAS MY SENSOR UNTIL IT WAS REPLACED. I WAS INFORMED THAT THE JOURNEYS HAVE BEEN COMING IN BY THE DOZEN OVER THIS ISSUE AND ALL OVER THE U.S. THAT WAS THE ONLY SENSOR CHECKED AND REPLACED AND MY WARRANTY IS ABOUT DONE. PLEASE INVESTIGATE HAVE 3 KIDS WITH SPECIAL NEEDS AND I DON'T WANT ACCIDENTS FOR ANYONE OVER THIS ISSUE. MY KIDS NEARLY LOST ME LAST YEAR IN A TERRIBLE ACCIDENT. MY VEHICLE WAS SERVICED OCT. 2018
Corrective Action:
SEVERAL MONTHS AFTER HAVING NEW TIRES PUT ON MY SUV, I NOTICED THE SERVICE AWD, TRACTION CONTROL, AND ABS LIGHTS WERE ON CONTINUOUSLY ON MY PANEL WHEN IN MOTION AND UPON LEARNING THE IGNITION BUTTON. SOMETIMES THEY'D GO OFF EITHER MOVING OR STATIONARY BUT THEN AS 2 MONTHS PASSED, THEY'D REMAIN ON AT ALL TIMES. I WASN'T ABLE TO ENGAGE CRUISE CONTROL WHEN THOSE LIGHTS WERE ON. I HAD 2 NEAR ACCIDENTS FROM NEARLY HITTING 2 LARGE DEER. I HIT MY BRAKES AND MY TIRES DID BUT WASN'T TO GRIP THE ROAD AND JUST FELT LIKE THEY WERE ON ICE (IN SUMMER) . WHEN THEY WOULD GRIP THEY MADE A LOUD NOISE AND THEN I WAS ABLE TO STOP BUT NOT WITHOUT SMELLING BURNT RUBBER. I HAVE HEARD FROM A FRIEND OF MINE THAT IS A MECHANIC THAT HE HAD A FEELING IT WAS MY ABS SENSOR BUT DIDNT HAVE ACCESS TO A DODGE DIAGNOSTIC SYSTEM AS HE WORKS FOR A DIFFERENT DEALERSHIP. IVE HEARD FROM DIFFERENT PEOPLE THAT THIS HAS BEEN A "COMMON" PROBLEM RECENTLY WITH JOURNEYS. I PAID 97 DOLLARS FOR A DIAGNOSTIC FORMA NON-DEALER GARAGE AND THEY CONFIRMED IT WAS MY RIGHT FRONT ABS SENSOR AND IT WAS A MANUFACTURER DEFECT. I CALLED THE DODGE DEALERSHIP AND I WAS NOT INFORMED WHEN I BROUGHT IT IN THERE FOR THE RECALL THAT IT WAS UNDER WARRANTY. I BROUGHT MY SUV IN AND THE ADVISOR DIDN'T BELIEVE IT WAS MY SENSOR UNTIL IT WAS REPLACED. I WAS INFORMED THAT THE JOURNEYS HAVE BEEN COMING IN BY THE DOZEN OVER THIS ISSUE AND ALL OVER THE U.S. THAT WAS THE ONLY SENSOR CHECKED AND REPLACED AND MY WARRANTY IS ABOUT DONE. PLEASE INVESTIGATE HAVE 3 KIDS WITH SPECIAL NEEDS AND I DON'T WANT ACCIDENTS FOR ANYONE OVER THIS ISSUE. MY KIDS NEARLY LOST ME LAST YEAR IN A TERRIBLE ACCIDENT. MY VEHICLE WAS SERVICED OCT. 2018
Additional Notes:
SEVERAL MONTHS AFTER HAVING NEW TIRES PUT ON MY SUV, I NOTICED THE SERVICE AWD, TRACTION CONTROL, AND ABS LIGHTS WERE ON CONTINUOUSLY ON MY PANEL WHEN IN MOTION AND UPON LEARNING THE IGNITION BUTTON. SOMETIMES THEY'D GO OFF EITHER MOVING OR STATIONARY BUT THEN AS 2 MONTHS PASSED, THEY'D REMAIN ON AT ALL TIMES. I WASN'T ABLE TO ENGAGE CRUISE CONTROL WHEN THOSE LIGHTS WERE ON. I HAD 2 NEAR ACCIDENTS FROM NEARLY HITTING 2 LARGE DEER. I HIT MY BRAKES AND MY TIRES DID BUT WASN'T TO GRIP THE ROAD AND JUST FELT LIKE THEY WERE ON ICE (IN SUMMER) . WHEN THEY WOULD GRIP THEY MADE A LOUD NOISE AND THEN I WAS ABLE TO STOP BUT NOT WITHOUT SMELLING BURNT RUBBER. I HAVE HEARD FROM A FRIEND OF MINE THAT IS A MECHANIC THAT HE HAD A FEELING IT WAS MY ABS SENSOR BUT DIDNT HAVE ACCESS TO A DODGE DIAGNOSTIC SYSTEM AS HE WORKS FOR A DIFFERENT DEALERSHIP. IVE HEARD FROM DIFFERENT PEOPLE THAT THIS HAS BEEN A "COMMON" PROBLEM RECENTLY WITH JOURNEYS. I PAID 97 DOLLARS FOR A DIAGNOSTIC FORMA NON-DEALER GARAGE AND THEY CONFIRMED IT WAS MY RIGHT FRONT ABS SENSOR AND IT WAS A MANUFACTURER DEFECT. I CALLED THE DODGE DEALERSHIP AND I WAS NOT INFORMED WHEN I BROUGHT IT IN THERE FOR THE RECALL THAT IT WAS UNDER WARRANTY. I BROUGHT MY SUV IN AND THE ADVISOR DIDN'T BELIEVE IT WAS MY SENSOR UNTIL IT WAS REPLACED. I WAS INFORMED THAT THE JOURNEYS HAVE BEEN COMING IN BY THE DOZEN OVER THIS ISSUE AND ALL OVER THE U.S. THAT WAS THE ONLY SENSOR CHECKED AND REPLACED AND MY WARRANTY IS ABOUT DONE. PLEASE INVESTIGATE HAVE 3 KIDS WITH SPECIAL NEEDS AND I DON'T WANT ACCIDENTS FOR ANYONE OVER THIS ISSUE. MY KIDS NEARLY LOST ME LAST YEAR IN A TERRIBLE ACCIDENT. MY VEHICLE WAS SERVICED OCT. 2018
Mfg Campaign: 11153211
Recall Date: Nov 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SEVERAL MONTHS AFTER HAVING NEW TIRES PUT ON MY SUV, I NOTICED THE SERVICE AWD, TRACTION CONTROL, AND ABS LIGHTS WERE ON CONTINUOUSLY ON MY PANEL WHEN IN MOTION AND UPON LEARNING THE IGNITION BUTTON. SOMETIMES THEY'D GO OFF EITHER MOVING OR STATIONARY BUT THEN AS 2 MONTHS PASSED, THEY'D REMAIN ON AT ALL TIMES. I WASN'T ABLE TO ENGAGE CRUISE CONTROL WHEN THOSE LIGHTS WERE ON. I HAD 2 NEAR ACCIDENTS FROM NEARLY HITTING 2 LARGE DEER. I HIT MY BRAKES AND MY TIRES DID BUT WASN'T TO GRIP THE ROAD AND JUST FELT LIKE THEY WERE ON ICE (IN SUMMER) . WHEN THEY WOULD GRIP THEY MADE A LOUD NOISE AND THEN I WAS ABLE TO STOP BUT NOT WITHOUT SMELLING BURNT RUBBER. I HAVE HEARD FROM A FRIEND OF MINE THAT IS A MECHANIC THAT HE HAD A FEELING IT WAS MY ABS SENSOR BUT DIDNT HAVE ACCESS TO A DODGE DIAGNOSTIC SYSTEM AS HE WORKS FOR A DIFFERENT DEALERSHIP. IVE HEARD FROM DIFFERENT PEOPLE THAT THIS HAS BEEN A "COMMON" PROBLEM RECENTLY WITH JOURNEYS. I PAID 97 DOLLARS FOR A DIAGNOSTIC FORMA NON-DEALER GARAGE AND THEY CONFIRMED IT WAS MY RIGHT FRONT ABS SENSOR AND IT WAS A MANUFACTURER DEFECT. I CALLED THE DODGE DEALERSHIP AND I WAS NOT INFORMED WHEN I BROUGHT IT IN THERE FOR THE RECALL THAT IT WAS UNDER WARRANTY. I BROUGHT MY SUV IN AND THE ADVISOR DIDN'T BELIEVE IT WAS MY SENSOR UNTIL IT WAS REPLACED. I WAS INFORMED THAT THE JOURNEYS HAVE BEEN COMING IN BY THE DOZEN OVER THIS ISSUE AND ALL OVER THE U.S. THAT WAS THE ONLY SENSOR CHECKED AND REPLACED AND MY WARRANTY IS ABOUT DONE. PLEASE INVESTIGATE HAVE 3 KIDS WITH SPECIAL NEEDS AND I DON'T WANT ACCIDENTS FOR ANYONE OVER THIS ISSUE. MY KIDS NEARLY LOST ME LAST YEAR IN A TERRIBLE ACCIDENT. MY VEHICLE WAS SERVICED OCT. 2018
Corrective Action:
SEVERAL MONTHS AFTER HAVING NEW TIRES PUT ON MY SUV, I NOTICED THE SERVICE AWD, TRACTION CONTROL, AND ABS LIGHTS WERE ON CONTINUOUSLY ON MY PANEL WHEN IN MOTION AND UPON LEARNING THE IGNITION BUTTON. SOMETIMES THEY'D GO OFF EITHER MOVING OR STATIONARY BUT THEN AS 2 MONTHS PASSED, THEY'D REMAIN ON AT ALL TIMES. I WASN'T ABLE TO ENGAGE CRUISE CONTROL WHEN THOSE LIGHTS WERE ON. I HAD 2 NEAR ACCIDENTS FROM NEARLY HITTING 2 LARGE DEER. I HIT MY BRAKES AND MY TIRES DID BUT WASN'T TO GRIP THE ROAD AND JUST FELT LIKE THEY WERE ON ICE (IN SUMMER) . WHEN THEY WOULD GRIP THEY MADE A LOUD NOISE AND THEN I WAS ABLE TO STOP BUT NOT WITHOUT SMELLING BURNT RUBBER. I HAVE HEARD FROM A FRIEND OF MINE THAT IS A MECHANIC THAT HE HAD A FEELING IT WAS MY ABS SENSOR BUT DIDNT HAVE ACCESS TO A DODGE DIAGNOSTIC SYSTEM AS HE WORKS FOR A DIFFERENT DEALERSHIP. IVE HEARD FROM DIFFERENT PEOPLE THAT THIS HAS BEEN A "COMMON" PROBLEM RECENTLY WITH JOURNEYS. I PAID 97 DOLLARS FOR A DIAGNOSTIC FORMA NON-DEALER GARAGE AND THEY CONFIRMED IT WAS MY RIGHT FRONT ABS SENSOR AND IT WAS A MANUFACTURER DEFECT. I CALLED THE DODGE DEALERSHIP AND I WAS NOT INFORMED WHEN I BROUGHT IT IN THERE FOR THE RECALL THAT IT WAS UNDER WARRANTY. I BROUGHT MY SUV IN AND THE ADVISOR DIDN'T BELIEVE IT WAS MY SENSOR UNTIL IT WAS REPLACED. I WAS INFORMED THAT THE JOURNEYS HAVE BEEN COMING IN BY THE DOZEN OVER THIS ISSUE AND ALL OVER THE U.S. THAT WAS THE ONLY SENSOR CHECKED AND REPLACED AND MY WARRANTY IS ABOUT DONE. PLEASE INVESTIGATE HAVE 3 KIDS WITH SPECIAL NEEDS AND I DON'T WANT ACCIDENTS FOR ANYONE OVER THIS ISSUE. MY KIDS NEARLY LOST ME LAST YEAR IN A TERRIBLE ACCIDENT. MY VEHICLE WAS SERVICED OCT. 2018
Additional Notes:
SEVERAL MONTHS AFTER HAVING NEW TIRES PUT ON MY SUV, I NOTICED THE SERVICE AWD, TRACTION CONTROL, AND ABS LIGHTS WERE ON CONTINUOUSLY ON MY PANEL WHEN IN MOTION AND UPON LEARNING THE IGNITION BUTTON. SOMETIMES THEY'D GO OFF EITHER MOVING OR STATIONARY BUT THEN AS 2 MONTHS PASSED, THEY'D REMAIN ON AT ALL TIMES. I WASN'T ABLE TO ENGAGE CRUISE CONTROL WHEN THOSE LIGHTS WERE ON. I HAD 2 NEAR ACCIDENTS FROM NEARLY HITTING 2 LARGE DEER. I HIT MY BRAKES AND MY TIRES DID BUT WASN'T TO GRIP THE ROAD AND JUST FELT LIKE THEY WERE ON ICE (IN SUMMER) . WHEN THEY WOULD GRIP THEY MADE A LOUD NOISE AND THEN I WAS ABLE TO STOP BUT NOT WITHOUT SMELLING BURNT RUBBER. I HAVE HEARD FROM A FRIEND OF MINE THAT IS A MECHANIC THAT HE HAD A FEELING IT WAS MY ABS SENSOR BUT DIDNT HAVE ACCESS TO A DODGE DIAGNOSTIC SYSTEM AS HE WORKS FOR A DIFFERENT DEALERSHIP. IVE HEARD FROM DIFFERENT PEOPLE THAT THIS HAS BEEN A "COMMON" PROBLEM RECENTLY WITH JOURNEYS. I PAID 97 DOLLARS FOR A DIAGNOSTIC FORMA NON-DEALER GARAGE AND THEY CONFIRMED IT WAS MY RIGHT FRONT ABS SENSOR AND IT WAS A MANUFACTURER DEFECT. I CALLED THE DODGE DEALERSHIP AND I WAS NOT INFORMED WHEN I BROUGHT IT IN THERE FOR THE RECALL THAT IT WAS UNDER WARRANTY. I BROUGHT MY SUV IN AND THE ADVISOR DIDN'T BELIEVE IT WAS MY SENSOR UNTIL IT WAS REPLACED. I WAS INFORMED THAT THE JOURNEYS HAVE BEEN COMING IN BY THE DOZEN OVER THIS ISSUE AND ALL OVER THE U.S. THAT WAS THE ONLY SENSOR CHECKED AND REPLACED AND MY WARRANTY IS ABOUT DONE. PLEASE INVESTIGATE HAVE 3 KIDS WITH SPECIAL NEEDS AND I DON'T WANT ACCIDENTS FOR ANYONE OVER THIS ISSUE. MY KIDS NEARLY LOST ME LAST YEAR IN A TERRIBLE ACCIDENT. MY VEHICLE WAS SERVICED OCT. 2018
Mfg Campaign: 11153211
Recall Date: Nov 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SEVERAL MONTHS AFTER HAVING NEW TIRES PUT ON MY SUV, I NOTICED THE SERVICE AWD, TRACTION CONTROL, AND ABS LIGHTS WERE ON CONTINUOUSLY ON MY PANEL WHEN IN MOTION AND UPON LEARNING THE IGNITION BUTTON. SOMETIMES THEY'D GO OFF EITHER MOVING OR STATIONARY BUT THEN AS 2 MONTHS PASSED, THEY'D REMAIN ON AT ALL TIMES. I WASN'T ABLE TO ENGAGE CRUISE CONTROL WHEN THOSE LIGHTS WERE ON. I HAD 2 NEAR ACCIDENTS FROM NEARLY HITTING 2 LARGE DEER. I HIT MY BRAKES AND MY TIRES DID BUT WASN'T TO GRIP THE ROAD AND JUST FELT LIKE THEY WERE ON ICE (IN SUMMER) . WHEN THEY WOULD GRIP THEY MADE A LOUD NOISE AND THEN I WAS ABLE TO STOP BUT NOT WITHOUT SMELLING BURNT RUBBER. I HAVE HEARD FROM A FRIEND OF MINE THAT IS A MECHANIC THAT HE HAD A FEELING IT WAS MY ABS SENSOR BUT DIDNT HAVE ACCESS TO A DODGE DIAGNOSTIC SYSTEM AS HE WORKS FOR A DIFFERENT DEALERSHIP. IVE HEARD FROM DIFFERENT PEOPLE THAT THIS HAS BEEN A "COMMON" PROBLEM RECENTLY WITH JOURNEYS. I PAID 97 DOLLARS FOR A DIAGNOSTIC FORMA NON-DEALER GARAGE AND THEY CONFIRMED IT WAS MY RIGHT FRONT ABS SENSOR AND IT WAS A MANUFACTURER DEFECT. I CALLED THE DODGE DEALERSHIP AND I WAS NOT INFORMED WHEN I BROUGHT IT IN THERE FOR THE RECALL THAT IT WAS UNDER WARRANTY. I BROUGHT MY SUV IN AND THE ADVISOR DIDN'T BELIEVE IT WAS MY SENSOR UNTIL IT WAS REPLACED. I WAS INFORMED THAT THE JOURNEYS HAVE BEEN COMING IN BY THE DOZEN OVER THIS ISSUE AND ALL OVER THE U.S. THAT WAS THE ONLY SENSOR CHECKED AND REPLACED AND MY WARRANTY IS ABOUT DONE. PLEASE INVESTIGATE HAVE 3 KIDS WITH SPECIAL NEEDS AND I DON'T WANT ACCIDENTS FOR ANYONE OVER THIS ISSUE. MY KIDS NEARLY LOST ME LAST YEAR IN A TERRIBLE ACCIDENT. MY VEHICLE WAS SERVICED OCT. 2018
Corrective Action:
SEVERAL MONTHS AFTER HAVING NEW TIRES PUT ON MY SUV, I NOTICED THE SERVICE AWD, TRACTION CONTROL, AND ABS LIGHTS WERE ON CONTINUOUSLY ON MY PANEL WHEN IN MOTION AND UPON LEARNING THE IGNITION BUTTON. SOMETIMES THEY'D GO OFF EITHER MOVING OR STATIONARY BUT THEN AS 2 MONTHS PASSED, THEY'D REMAIN ON AT ALL TIMES. I WASN'T ABLE TO ENGAGE CRUISE CONTROL WHEN THOSE LIGHTS WERE ON. I HAD 2 NEAR ACCIDENTS FROM NEARLY HITTING 2 LARGE DEER. I HIT MY BRAKES AND MY TIRES DID BUT WASN'T TO GRIP THE ROAD AND JUST FELT LIKE THEY WERE ON ICE (IN SUMMER) . WHEN THEY WOULD GRIP THEY MADE A LOUD NOISE AND THEN I WAS ABLE TO STOP BUT NOT WITHOUT SMELLING BURNT RUBBER. I HAVE HEARD FROM A FRIEND OF MINE THAT IS A MECHANIC THAT HE HAD A FEELING IT WAS MY ABS SENSOR BUT DIDNT HAVE ACCESS TO A DODGE DIAGNOSTIC SYSTEM AS HE WORKS FOR A DIFFERENT DEALERSHIP. IVE HEARD FROM DIFFERENT PEOPLE THAT THIS HAS BEEN A "COMMON" PROBLEM RECENTLY WITH JOURNEYS. I PAID 97 DOLLARS FOR A DIAGNOSTIC FORMA NON-DEALER GARAGE AND THEY CONFIRMED IT WAS MY RIGHT FRONT ABS SENSOR AND IT WAS A MANUFACTURER DEFECT. I CALLED THE DODGE DEALERSHIP AND I WAS NOT INFORMED WHEN I BROUGHT IT IN THERE FOR THE RECALL THAT IT WAS UNDER WARRANTY. I BROUGHT MY SUV IN AND THE ADVISOR DIDN'T BELIEVE IT WAS MY SENSOR UNTIL IT WAS REPLACED. I WAS INFORMED THAT THE JOURNEYS HAVE BEEN COMING IN BY THE DOZEN OVER THIS ISSUE AND ALL OVER THE U.S. THAT WAS THE ONLY SENSOR CHECKED AND REPLACED AND MY WARRANTY IS ABOUT DONE. PLEASE INVESTIGATE HAVE 3 KIDS WITH SPECIAL NEEDS AND I DON'T WANT ACCIDENTS FOR ANYONE OVER THIS ISSUE. MY KIDS NEARLY LOST ME LAST YEAR IN A TERRIBLE ACCIDENT. MY VEHICLE WAS SERVICED OCT. 2018
Additional Notes:
SEVERAL MONTHS AFTER HAVING NEW TIRES PUT ON MY SUV, I NOTICED THE SERVICE AWD, TRACTION CONTROL, AND ABS LIGHTS WERE ON CONTINUOUSLY ON MY PANEL WHEN IN MOTION AND UPON LEARNING THE IGNITION BUTTON. SOMETIMES THEY'D GO OFF EITHER MOVING OR STATIONARY BUT THEN AS 2 MONTHS PASSED, THEY'D REMAIN ON AT ALL TIMES. I WASN'T ABLE TO ENGAGE CRUISE CONTROL WHEN THOSE LIGHTS WERE ON. I HAD 2 NEAR ACCIDENTS FROM NEARLY HITTING 2 LARGE DEER. I HIT MY BRAKES AND MY TIRES DID BUT WASN'T TO GRIP THE ROAD AND JUST FELT LIKE THEY WERE ON ICE (IN SUMMER) . WHEN THEY WOULD GRIP THEY MADE A LOUD NOISE AND THEN I WAS ABLE TO STOP BUT NOT WITHOUT SMELLING BURNT RUBBER. I HAVE HEARD FROM A FRIEND OF MINE THAT IS A MECHANIC THAT HE HAD A FEELING IT WAS MY ABS SENSOR BUT DIDNT HAVE ACCESS TO A DODGE DIAGNOSTIC SYSTEM AS HE WORKS FOR A DIFFERENT DEALERSHIP. IVE HEARD FROM DIFFERENT PEOPLE THAT THIS HAS BEEN A "COMMON" PROBLEM RECENTLY WITH JOURNEYS. I PAID 97 DOLLARS FOR A DIAGNOSTIC FORMA NON-DEALER GARAGE AND THEY CONFIRMED IT WAS MY RIGHT FRONT ABS SENSOR AND IT WAS A MANUFACTURER DEFECT. I CALLED THE DODGE DEALERSHIP AND I WAS NOT INFORMED WHEN I BROUGHT IT IN THERE FOR THE RECALL THAT IT WAS UNDER WARRANTY. I BROUGHT MY SUV IN AND THE ADVISOR DIDN'T BELIEVE IT WAS MY SENSOR UNTIL IT WAS REPLACED. I WAS INFORMED THAT THE JOURNEYS HAVE BEEN COMING IN BY THE DOZEN OVER THIS ISSUE AND ALL OVER THE U.S. THAT WAS THE ONLY SENSOR CHECKED AND REPLACED AND MY WARRANTY IS ABOUT DONE. PLEASE INVESTIGATE HAVE 3 KIDS WITH SPECIAL NEEDS AND I DON'T WANT ACCIDENTS FOR ANYONE OVER THIS ISSUE. MY KIDS NEARLY LOST ME LAST YEAR IN A TERRIBLE ACCIDENT. MY VEHICLE WAS SERVICED OCT. 2018
Mfg Campaign: 11153211
Recall Date: Nov 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I HAVE A 2016 DODGE JOURNEY ABOUT A MONTH AGO RAN OVER A LARGE RAIN PUDDLE WHILE TURNING IN TO GET SOME GAS. FILLED UP AND AS I'M DRIVING OFF ABS, BRAKE, AND THE SWERVING CAR SIGNAL KEPT COMING ON. MY FUEL GAUGE READER WENT ALL THE WAY DOWN TO EMPTY AND THE SPEEDOMETER WOULD GO UP AND DOWN RANDOM TIMES WHILE DRIVING. COUPLE DAYS LATER WE HAD TOOK IT IN TO GET CHECKED OUT WAS TOLD MY FUEL SENSOR WENT OUT AND NEEDED TO GET A NEW FUEL PUMP BECAUSE THE SENSOR WAS INSIDE OF IT. HAD IT FIXED AFTER WAITING TWO DAYS FROM OUR CAR GUY DROVE IT OFF THE REPAIR SHOP AND NOT EVEN HOURS LATER THE SAME ISSUE. WAS TOLD I HAD WARRANTY ON FUEL PUMP PURCHASED FROM DEALERSHIP AND THEY WOULD REPLACE IT AGAIN. I TOOK IT TO DEALERSHIP AND WAS TOLD NEEDED A NEW FUEL PUMP AND THEY WERE GOING TO CHARGE ME 135 PER ERROR CODE AND THEN WOULD TELL ME WHAT ADDITIONALLY NEEDED TO BE FIXED AND THAT I WOULD HAVE TO LEAVE THE CAR FOR UP TO A WEEK. THE CAR WAS JUST PURCHASED IN AUG 2018 AND IT HAS UNDER 54K MILES ON IT. WHILE DRIVING THE CAR AT ANY GIVEN TIME ALL THE LIGHTS CONTINUE TO COME ON. THE CAR STOPPED ON ME IN THE MIDDLE OF THE HIGHWAY. IT GAVE OUT ON ME IN THE CENTER HIGHWAY AND I HAD TO WAIT FOR EMERGENCY SERVECES TO ASSIST ME IT TOOK 2 HOURS AND THIS WAS AT 7 AM IN THE MORNING ON 610/10 FREEWAY IN HOUSTON, TX THE CAR HAS GIVEN OUT ON ME TWICE NOW AND IVE REPLACED THE BATTERY TWICE. WHATEVER IS THE ISSUE CONTINUES TO KILL THE BATTERY POWER AND I CAN'T FIND ANY MECHANIC INCLUDING THE DEALERSHIP TO FIX WHAT THE PROBLEM IS, BUT THEY WANT TO CHARGE ME FOR RANDOMN WORK THAT DOES NOTHING TO FIX THE ISSUE.
Corrective Action:
I HAVE A 2016 DODGE JOURNEY ABOUT A MONTH AGO RAN OVER A LARGE RAIN PUDDLE WHILE TURNING IN TO GET SOME GAS. FILLED UP AND AS I'M DRIVING OFF ABS, BRAKE, AND THE SWERVING CAR SIGNAL KEPT COMING ON. MY FUEL GAUGE READER WENT ALL THE WAY DOWN TO EMPTY AND THE SPEEDOMETER WOULD GO UP AND DOWN RANDOM TIMES WHILE DRIVING. COUPLE DAYS LATER WE HAD TOOK IT IN TO GET CHECKED OUT WAS TOLD MY FUEL SENSOR WENT OUT AND NEEDED TO GET A NEW FUEL PUMP BECAUSE THE SENSOR WAS INSIDE OF IT. HAD IT FIXED AFTER WAITING TWO DAYS FROM OUR CAR GUY DROVE IT OFF THE REPAIR SHOP AND NOT EVEN HOURS LATER THE SAME ISSUE. WAS TOLD I HAD WARRANTY ON FUEL PUMP PURCHASED FROM DEALERSHIP AND THEY WOULD REPLACE IT AGAIN. I TOOK IT TO DEALERSHIP AND WAS TOLD NEEDED A NEW FUEL PUMP AND THEY WERE GOING TO CHARGE ME 135 PER ERROR CODE AND THEN WOULD TELL ME WHAT ADDITIONALLY NEEDED TO BE FIXED AND THAT I WOULD HAVE TO LEAVE THE CAR FOR UP TO A WEEK. THE CAR WAS JUST PURCHASED IN AUG 2018 AND IT HAS UNDER 54K MILES ON IT. WHILE DRIVING THE CAR AT ANY GIVEN TIME ALL THE LIGHTS CONTINUE TO COME ON. THE CAR STOPPED ON ME IN THE MIDDLE OF THE HIGHWAY. IT GAVE OUT ON ME IN THE CENTER HIGHWAY AND I HAD TO WAIT FOR EMERGENCY SERVECES TO ASSIST ME IT TOOK 2 HOURS AND THIS WAS AT 7 AM IN THE MORNING ON 610/10 FREEWAY IN HOUSTON, TX THE CAR HAS GIVEN OUT ON ME TWICE NOW AND IVE REPLACED THE BATTERY TWICE. WHATEVER IS THE ISSUE CONTINUES TO KILL THE BATTERY POWER AND I CAN'T FIND ANY MECHANIC INCLUDING THE DEALERSHIP TO FIX WHAT THE PROBLEM IS, BUT THEY WANT TO CHARGE ME FOR RANDOMN WORK THAT DOES NOTHING TO FIX THE ISSUE.
Additional Notes:
I HAVE A 2016 DODGE JOURNEY ABOUT A MONTH AGO RAN OVER A LARGE RAIN PUDDLE WHILE TURNING IN TO GET SOME GAS. FILLED UP AND AS I'M DRIVING OFF ABS, BRAKE, AND THE SWERVING CAR SIGNAL KEPT COMING ON. MY FUEL GAUGE READER WENT ALL THE WAY DOWN TO EMPTY AND THE SPEEDOMETER WOULD GO UP AND DOWN RANDOM TIMES WHILE DRIVING. COUPLE DAYS LATER WE HAD TOOK IT IN TO GET CHECKED OUT WAS TOLD MY FUEL SENSOR WENT OUT AND NEEDED TO GET A NEW FUEL PUMP BECAUSE THE SENSOR WAS INSIDE OF IT. HAD IT FIXED AFTER WAITING TWO DAYS FROM OUR CAR GUY DROVE IT OFF THE REPAIR SHOP AND NOT EVEN HOURS LATER THE SAME ISSUE. WAS TOLD I HAD WARRANTY ON FUEL PUMP PURCHASED FROM DEALERSHIP AND THEY WOULD REPLACE IT AGAIN. I TOOK IT TO DEALERSHIP AND WAS TOLD NEEDED A NEW FUEL PUMP AND THEY WERE GOING TO CHARGE ME 135 PER ERROR CODE AND THEN WOULD TELL ME WHAT ADDITIONALLY NEEDED TO BE FIXED AND THAT I WOULD HAVE TO LEAVE THE CAR FOR UP TO A WEEK. THE CAR WAS JUST PURCHASED IN AUG 2018 AND IT HAS UNDER 54K MILES ON IT. WHILE DRIVING THE CAR AT ANY GIVEN TIME ALL THE LIGHTS CONTINUE TO COME ON. THE CAR STOPPED ON ME IN THE MIDDLE OF THE HIGHWAY. IT GAVE OUT ON ME IN THE CENTER HIGHWAY AND I HAD TO WAIT FOR EMERGENCY SERVECES TO ASSIST ME IT TOOK 2 HOURS AND THIS WAS AT 7 AM IN THE MORNING ON 610/10 FREEWAY IN HOUSTON, TX THE CAR HAS GIVEN OUT ON ME TWICE NOW AND IVE REPLACED THE BATTERY TWICE. WHATEVER IS THE ISSUE CONTINUES TO KILL THE BATTERY POWER AND I CAN'T FIND ANY MECHANIC INCLUDING THE DEALERSHIP TO FIX WHAT THE PROBLEM IS, BUT THEY WANT TO CHARGE ME FOR RANDOMN WORK THAT DOES NOTHING TO FIX THE ISSUE.
Mfg Campaign: 11152666
Recall Date: Nov 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE A 2016 DODGE JOURNEY ABOUT A MONTH AGO RAN OVER A LARGE RAIN PUDDLE WHILE TURNING IN TO GET SOME GAS. FILLED UP AND AS I'M DRIVING OFF ABS, BRAKE, AND THE SWERVING CAR SIGNAL KEPT COMING ON. MY FUEL GAUGE READER WENT ALL THE WAY DOWN TO EMPTY AND THE SPEEDOMETER WOULD GO UP AND DOWN RANDOM TIMES WHILE DRIVING. COUPLE DAYS LATER WE HAD TOOK IT IN TO GET CHECKED OUT WAS TOLD MY FUEL SENSOR WENT OUT AND NEEDED TO GET A NEW FUEL PUMP BECAUSE THE SENSOR WAS INSIDE OF IT. HAD IT FIXED AFTER WAITING TWO DAYS FROM OUR CAR GUY DROVE IT OFF THE REPAIR SHOP AND NOT EVEN HOURS LATER THE SAME ISSUE. WAS TOLD I HAD WARRANTY ON FUEL PUMP PURCHASED FROM DEALERSHIP AND THEY WOULD REPLACE IT AGAIN. I TOOK IT TO DEALERSHIP AND WAS TOLD NEEDED A NEW FUEL PUMP AND THEY WERE GOING TO CHARGE ME 135 PER ERROR CODE AND THEN WOULD TELL ME WHAT ADDITIONALLY NEEDED TO BE FIXED AND THAT I WOULD HAVE TO LEAVE THE CAR FOR UP TO A WEEK. THE CAR WAS JUST PURCHASED IN AUG 2018 AND IT HAS UNDER 54K MILES ON IT. WHILE DRIVING THE CAR AT ANY GIVEN TIME ALL THE LIGHTS CONTINUE TO COME ON. THE CAR STOPPED ON ME IN THE MIDDLE OF THE HIGHWAY. IT GAVE OUT ON ME IN THE CENTER HIGHWAY AND I HAD TO WAIT FOR EMERGENCY SERVECES TO ASSIST ME IT TOOK 2 HOURS AND THIS WAS AT 7 AM IN THE MORNING ON 610/10 FREEWAY IN HOUSTON, TX THE CAR HAS GIVEN OUT ON ME TWICE NOW AND IVE REPLACED THE BATTERY TWICE. WHATEVER IS THE ISSUE CONTINUES TO KILL THE BATTERY POWER AND I CAN'T FIND ANY MECHANIC INCLUDING THE DEALERSHIP TO FIX WHAT THE PROBLEM IS, BUT THEY WANT TO CHARGE ME FOR RANDOMN WORK THAT DOES NOTHING TO FIX THE ISSUE.
Corrective Action:
I HAVE A 2016 DODGE JOURNEY ABOUT A MONTH AGO RAN OVER A LARGE RAIN PUDDLE WHILE TURNING IN TO GET SOME GAS. FILLED UP AND AS I'M DRIVING OFF ABS, BRAKE, AND THE SWERVING CAR SIGNAL KEPT COMING ON. MY FUEL GAUGE READER WENT ALL THE WAY DOWN TO EMPTY AND THE SPEEDOMETER WOULD GO UP AND DOWN RANDOM TIMES WHILE DRIVING. COUPLE DAYS LATER WE HAD TOOK IT IN TO GET CHECKED OUT WAS TOLD MY FUEL SENSOR WENT OUT AND NEEDED TO GET A NEW FUEL PUMP BECAUSE THE SENSOR WAS INSIDE OF IT. HAD IT FIXED AFTER WAITING TWO DAYS FROM OUR CAR GUY DROVE IT OFF THE REPAIR SHOP AND NOT EVEN HOURS LATER THE SAME ISSUE. WAS TOLD I HAD WARRANTY ON FUEL PUMP PURCHASED FROM DEALERSHIP AND THEY WOULD REPLACE IT AGAIN. I TOOK IT TO DEALERSHIP AND WAS TOLD NEEDED A NEW FUEL PUMP AND THEY WERE GOING TO CHARGE ME 135 PER ERROR CODE AND THEN WOULD TELL ME WHAT ADDITIONALLY NEEDED TO BE FIXED AND THAT I WOULD HAVE TO LEAVE THE CAR FOR UP TO A WEEK. THE CAR WAS JUST PURCHASED IN AUG 2018 AND IT HAS UNDER 54K MILES ON IT. WHILE DRIVING THE CAR AT ANY GIVEN TIME ALL THE LIGHTS CONTINUE TO COME ON. THE CAR STOPPED ON ME IN THE MIDDLE OF THE HIGHWAY. IT GAVE OUT ON ME IN THE CENTER HIGHWAY AND I HAD TO WAIT FOR EMERGENCY SERVECES TO ASSIST ME IT TOOK 2 HOURS AND THIS WAS AT 7 AM IN THE MORNING ON 610/10 FREEWAY IN HOUSTON, TX THE CAR HAS GIVEN OUT ON ME TWICE NOW AND IVE REPLACED THE BATTERY TWICE. WHATEVER IS THE ISSUE CONTINUES TO KILL THE BATTERY POWER AND I CAN'T FIND ANY MECHANIC INCLUDING THE DEALERSHIP TO FIX WHAT THE PROBLEM IS, BUT THEY WANT TO CHARGE ME FOR RANDOMN WORK THAT DOES NOTHING TO FIX THE ISSUE.
Additional Notes:
I HAVE A 2016 DODGE JOURNEY ABOUT A MONTH AGO RAN OVER A LARGE RAIN PUDDLE WHILE TURNING IN TO GET SOME GAS. FILLED UP AND AS I'M DRIVING OFF ABS, BRAKE, AND THE SWERVING CAR SIGNAL KEPT COMING ON. MY FUEL GAUGE READER WENT ALL THE WAY DOWN TO EMPTY AND THE SPEEDOMETER WOULD GO UP AND DOWN RANDOM TIMES WHILE DRIVING. COUPLE DAYS LATER WE HAD TOOK IT IN TO GET CHECKED OUT WAS TOLD MY FUEL SENSOR WENT OUT AND NEEDED TO GET A NEW FUEL PUMP BECAUSE THE SENSOR WAS INSIDE OF IT. HAD IT FIXED AFTER WAITING TWO DAYS FROM OUR CAR GUY DROVE IT OFF THE REPAIR SHOP AND NOT EVEN HOURS LATER THE SAME ISSUE. WAS TOLD I HAD WARRANTY ON FUEL PUMP PURCHASED FROM DEALERSHIP AND THEY WOULD REPLACE IT AGAIN. I TOOK IT TO DEALERSHIP AND WAS TOLD NEEDED A NEW FUEL PUMP AND THEY WERE GOING TO CHARGE ME 135 PER ERROR CODE AND THEN WOULD TELL ME WHAT ADDITIONALLY NEEDED TO BE FIXED AND THAT I WOULD HAVE TO LEAVE THE CAR FOR UP TO A WEEK. THE CAR WAS JUST PURCHASED IN AUG 2018 AND IT HAS UNDER 54K MILES ON IT. WHILE DRIVING THE CAR AT ANY GIVEN TIME ALL THE LIGHTS CONTINUE TO COME ON. THE CAR STOPPED ON ME IN THE MIDDLE OF THE HIGHWAY. IT GAVE OUT ON ME IN THE CENTER HIGHWAY AND I HAD TO WAIT FOR EMERGENCY SERVECES TO ASSIST ME IT TOOK 2 HOURS AND THIS WAS AT 7 AM IN THE MORNING ON 610/10 FREEWAY IN HOUSTON, TX THE CAR HAS GIVEN OUT ON ME TWICE NOW AND IVE REPLACED THE BATTERY TWICE. WHATEVER IS THE ISSUE CONTINUES TO KILL THE BATTERY POWER AND I CAN'T FIND ANY MECHANIC INCLUDING THE DEALERSHIP TO FIX WHAT THE PROBLEM IS, BUT THEY WANT TO CHARGE ME FOR RANDOMN WORK THAT DOES NOTHING TO FIX THE ISSUE.
Mfg Campaign: 11152666
Recall Date: Nov 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE A 2016 DODGE JOURNEY ABOUT A MONTH AGO RAN OVER A LARGE RAIN PUDDLE WHILE TURNING IN TO GET SOME GAS. FILLED UP AND AS I'M DRIVING OFF ABS, BRAKE, AND THE SWERVING CAR SIGNAL KEPT COMING ON. MY FUEL GAUGE READER WENT ALL THE WAY DOWN TO EMPTY AND THE SPEEDOMETER WOULD GO UP AND DOWN RANDOM TIMES WHILE DRIVING. COUPLE DAYS LATER WE HAD TOOK IT IN TO GET CHECKED OUT WAS TOLD MY FUEL SENSOR WENT OUT AND NEEDED TO GET A NEW FUEL PUMP BECAUSE THE SENSOR WAS INSIDE OF IT. HAD IT FIXED AFTER WAITING TWO DAYS FROM OUR CAR GUY DROVE IT OFF THE REPAIR SHOP AND NOT EVEN HOURS LATER THE SAME ISSUE. WAS TOLD I HAD WARRANTY ON FUEL PUMP PURCHASED FROM DEALERSHIP AND THEY WOULD REPLACE IT AGAIN. I TOOK IT TO DEALERSHIP AND WAS TOLD NEEDED A NEW FUEL PUMP AND THEY WERE GOING TO CHARGE ME 135 PER ERROR CODE AND THEN WOULD TELL ME WHAT ADDITIONALLY NEEDED TO BE FIXED AND THAT I WOULD HAVE TO LEAVE THE CAR FOR UP TO A WEEK. THE CAR WAS JUST PURCHASED IN AUG 2018 AND IT HAS UNDER 54K MILES ON IT. WHILE DRIVING THE CAR AT ANY GIVEN TIME ALL THE LIGHTS CONTINUE TO COME ON. THE CAR STOPPED ON ME IN THE MIDDLE OF THE HIGHWAY. IT GAVE OUT ON ME IN THE CENTER HIGHWAY AND I HAD TO WAIT FOR EMERGENCY SERVECES TO ASSIST ME IT TOOK 2 HOURS AND THIS WAS AT 7 AM IN THE MORNING ON 610/10 FREEWAY IN HOUSTON, TX THE CAR HAS GIVEN OUT ON ME TWICE NOW AND IVE REPLACED THE BATTERY TWICE. WHATEVER IS THE ISSUE CONTINUES TO KILL THE BATTERY POWER AND I CAN'T FIND ANY MECHANIC INCLUDING THE DEALERSHIP TO FIX WHAT THE PROBLEM IS, BUT THEY WANT TO CHARGE ME FOR RANDOMN WORK THAT DOES NOTHING TO FIX THE ISSUE.
Corrective Action:
I HAVE A 2016 DODGE JOURNEY ABOUT A MONTH AGO RAN OVER A LARGE RAIN PUDDLE WHILE TURNING IN TO GET SOME GAS. FILLED UP AND AS I'M DRIVING OFF ABS, BRAKE, AND THE SWERVING CAR SIGNAL KEPT COMING ON. MY FUEL GAUGE READER WENT ALL THE WAY DOWN TO EMPTY AND THE SPEEDOMETER WOULD GO UP AND DOWN RANDOM TIMES WHILE DRIVING. COUPLE DAYS LATER WE HAD TOOK IT IN TO GET CHECKED OUT WAS TOLD MY FUEL SENSOR WENT OUT AND NEEDED TO GET A NEW FUEL PUMP BECAUSE THE SENSOR WAS INSIDE OF IT. HAD IT FIXED AFTER WAITING TWO DAYS FROM OUR CAR GUY DROVE IT OFF THE REPAIR SHOP AND NOT EVEN HOURS LATER THE SAME ISSUE. WAS TOLD I HAD WARRANTY ON FUEL PUMP PURCHASED FROM DEALERSHIP AND THEY WOULD REPLACE IT AGAIN. I TOOK IT TO DEALERSHIP AND WAS TOLD NEEDED A NEW FUEL PUMP AND THEY WERE GOING TO CHARGE ME 135 PER ERROR CODE AND THEN WOULD TELL ME WHAT ADDITIONALLY NEEDED TO BE FIXED AND THAT I WOULD HAVE TO LEAVE THE CAR FOR UP TO A WEEK. THE CAR WAS JUST PURCHASED IN AUG 2018 AND IT HAS UNDER 54K MILES ON IT. WHILE DRIVING THE CAR AT ANY GIVEN TIME ALL THE LIGHTS CONTINUE TO COME ON. THE CAR STOPPED ON ME IN THE MIDDLE OF THE HIGHWAY. IT GAVE OUT ON ME IN THE CENTER HIGHWAY AND I HAD TO WAIT FOR EMERGENCY SERVECES TO ASSIST ME IT TOOK 2 HOURS AND THIS WAS AT 7 AM IN THE MORNING ON 610/10 FREEWAY IN HOUSTON, TX THE CAR HAS GIVEN OUT ON ME TWICE NOW AND IVE REPLACED THE BATTERY TWICE. WHATEVER IS THE ISSUE CONTINUES TO KILL THE BATTERY POWER AND I CAN'T FIND ANY MECHANIC INCLUDING THE DEALERSHIP TO FIX WHAT THE PROBLEM IS, BUT THEY WANT TO CHARGE ME FOR RANDOMN WORK THAT DOES NOTHING TO FIX THE ISSUE.
Additional Notes:
I HAVE A 2016 DODGE JOURNEY ABOUT A MONTH AGO RAN OVER A LARGE RAIN PUDDLE WHILE TURNING IN TO GET SOME GAS. FILLED UP AND AS I'M DRIVING OFF ABS, BRAKE, AND THE SWERVING CAR SIGNAL KEPT COMING ON. MY FUEL GAUGE READER WENT ALL THE WAY DOWN TO EMPTY AND THE SPEEDOMETER WOULD GO UP AND DOWN RANDOM TIMES WHILE DRIVING. COUPLE DAYS LATER WE HAD TOOK IT IN TO GET CHECKED OUT WAS TOLD MY FUEL SENSOR WENT OUT AND NEEDED TO GET A NEW FUEL PUMP BECAUSE THE SENSOR WAS INSIDE OF IT. HAD IT FIXED AFTER WAITING TWO DAYS FROM OUR CAR GUY DROVE IT OFF THE REPAIR SHOP AND NOT EVEN HOURS LATER THE SAME ISSUE. WAS TOLD I HAD WARRANTY ON FUEL PUMP PURCHASED FROM DEALERSHIP AND THEY WOULD REPLACE IT AGAIN. I TOOK IT TO DEALERSHIP AND WAS TOLD NEEDED A NEW FUEL PUMP AND THEY WERE GOING TO CHARGE ME 135 PER ERROR CODE AND THEN WOULD TELL ME WHAT ADDITIONALLY NEEDED TO BE FIXED AND THAT I WOULD HAVE TO LEAVE THE CAR FOR UP TO A WEEK. THE CAR WAS JUST PURCHASED IN AUG 2018 AND IT HAS UNDER 54K MILES ON IT. WHILE DRIVING THE CAR AT ANY GIVEN TIME ALL THE LIGHTS CONTINUE TO COME ON. THE CAR STOPPED ON ME IN THE MIDDLE OF THE HIGHWAY. IT GAVE OUT ON ME IN THE CENTER HIGHWAY AND I HAD TO WAIT FOR EMERGENCY SERVECES TO ASSIST ME IT TOOK 2 HOURS AND THIS WAS AT 7 AM IN THE MORNING ON 610/10 FREEWAY IN HOUSTON, TX THE CAR HAS GIVEN OUT ON ME TWICE NOW AND IVE REPLACED THE BATTERY TWICE. WHATEVER IS THE ISSUE CONTINUES TO KILL THE BATTERY POWER AND I CAN'T FIND ANY MECHANIC INCLUDING THE DEALERSHIP TO FIX WHAT THE PROBLEM IS, BUT THEY WANT TO CHARGE ME FOR RANDOMN WORK THAT DOES NOTHING TO FIX THE ISSUE.
Mfg Campaign: 11152666
Recall Date: Nov 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING UP LOMBARD STREET IN SAN FRANCISCO, WHEN I STEP ON BRAKES ON STOPS WHILE UPHILL, THEN STEP ON GAS TO DRIVE AGAIN, THE VEHICLE'S TIRES SPINS (NOT CATCHING) THEN VEHICLE WOULD DROP BACKWARDS 2 TO 5 FEET. THIS IS A VERY BUSY STREET BECAUSE IT IS A TOURIST ATTRACTION, BUT OTHER CARS ARE STAYING AWAY FROM THE JOURNEY BECAUSE IT KEEPS FALLING BACK. THIS HAPPENED IN MARCH 2017. TOOK IT TO DEALERSHIP, THEY CANT FIND ANY PROBLEM, SAID THAT IT IS JOURNEY'S DESIGN TO SAVE FUEL. DIDN'T USE JOURNEY IN SF AGAIN, FOR MY SAFETY AND OTHERS. JUST WANTED TO KNOW IF THIS IS REALLY TRUE, THAT THIS IS THEIR DESIGN AND YOU ARE AWARE OF THIS HAPPENING. (NOT SURE OF SPECIFIC DATE BUT MARCH, 2017)
Corrective Action:
DRIVING UP LOMBARD STREET IN SAN FRANCISCO, WHEN I STEP ON BRAKES ON STOPS WHILE UPHILL, THEN STEP ON GAS TO DRIVE AGAIN, THE VEHICLE'S TIRES SPINS (NOT CATCHING) THEN VEHICLE WOULD DROP BACKWARDS 2 TO 5 FEET. THIS IS A VERY BUSY STREET BECAUSE IT IS A TOURIST ATTRACTION, BUT OTHER CARS ARE STAYING AWAY FROM THE JOURNEY BECAUSE IT KEEPS FALLING BACK. THIS HAPPENED IN MARCH 2017. TOOK IT TO DEALERSHIP, THEY CANT FIND ANY PROBLEM, SAID THAT IT IS JOURNEY'S DESIGN TO SAVE FUEL. DIDN'T USE JOURNEY IN SF AGAIN, FOR MY SAFETY AND OTHERS. JUST WANTED TO KNOW IF THIS IS REALLY TRUE, THAT THIS IS THEIR DESIGN AND YOU ARE AWARE OF THIS HAPPENING. (NOT SURE OF SPECIFIC DATE BUT MARCH, 2017)
Additional Notes:
DRIVING UP LOMBARD STREET IN SAN FRANCISCO, WHEN I STEP ON BRAKES ON STOPS WHILE UPHILL, THEN STEP ON GAS TO DRIVE AGAIN, THE VEHICLE'S TIRES SPINS (NOT CATCHING) THEN VEHICLE WOULD DROP BACKWARDS 2 TO 5 FEET. THIS IS A VERY BUSY STREET BECAUSE IT IS A TOURIST ATTRACTION, BUT OTHER CARS ARE STAYING AWAY FROM THE JOURNEY BECAUSE IT KEEPS FALLING BACK. THIS HAPPENED IN MARCH 2017. TOOK IT TO DEALERSHIP, THEY CANT FIND ANY PROBLEM, SAID THAT IT IS JOURNEY'S DESIGN TO SAVE FUEL. DIDN'T USE JOURNEY IN SF AGAIN, FOR MY SAFETY AND OTHERS. JUST WANTED TO KNOW IF THIS IS REALLY TRUE, THAT THIS IS THEIR DESIGN AND YOU ARE AWARE OF THIS HAPPENING. (NOT SURE OF SPECIFIC DATE BUT MARCH, 2017)
Mfg Campaign: 11142450
Recall Date: Oct 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE IS SHUTTING OFF WHILE DRIVING. ON MULTIPLE OCCASIONS.
Corrective Action:
VEHICLE IS SHUTTING OFF WHILE DRIVING. ON MULTIPLE OCCASIONS.
Additional Notes:
VEHICLE IS SHUTTING OFF WHILE DRIVING. ON MULTIPLE OCCASIONS.
Mfg Campaign: 11142258
Recall Date: Oct 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 DODGE JOURNEY. CONSUMER WRITES IN REGARD TO PROBLEMS WITH VEHICLE THAT CAUSES THE BATTERY TO MALFUNCTION QUICKLY. *AS THE CONSUMER STATED THE BATTERY IN THE VEHICLE FAILED FOUR TIMES AND NEEDED TO BE REPLACED. THE VEHICLE WOULD SHUT DOWN WITHOUT WARNING WHEN THE BATTERY FAILED. THE CONSUMER WAS INFORMED THE FAILURE WAS DUE TO THE VEHICLE ONLY BEING DRIVEN 4000 MILES A YEAR. THE ELECTRONICS ON THE VEHICLE REQUIRE IT TO BE DRIVEN MORE OFTEN OR, INSTALL A BATTERY TRICKLER. *JS
Corrective Action:
2016 DODGE JOURNEY. CONSUMER WRITES IN REGARD TO PROBLEMS WITH VEHICLE THAT CAUSES THE BATTERY TO MALFUNCTION QUICKLY. *AS THE CONSUMER STATED THE BATTERY IN THE VEHICLE FAILED FOUR TIMES AND NEEDED TO BE REPLACED. THE VEHICLE WOULD SHUT DOWN WITHOUT WARNING WHEN THE BATTERY FAILED. THE CONSUMER WAS INFORMED THE FAILURE WAS DUE TO THE VEHICLE ONLY BEING DRIVEN 4000 MILES A YEAR. THE ELECTRONICS ON THE VEHICLE REQUIRE IT TO BE DRIVEN MORE OFTEN OR, INSTALL A BATTERY TRICKLER. *JS
Additional Notes:
2016 DODGE JOURNEY. CONSUMER WRITES IN REGARD TO PROBLEMS WITH VEHICLE THAT CAUSES THE BATTERY TO MALFUNCTION QUICKLY. *AS THE CONSUMER STATED THE BATTERY IN THE VEHICLE FAILED FOUR TIMES AND NEEDED TO BE REPLACED. THE VEHICLE WOULD SHUT DOWN WITHOUT WARNING WHEN THE BATTERY FAILED. THE CONSUMER WAS INFORMED THE FAILURE WAS DUE TO THE VEHICLE ONLY BEING DRIVEN 4000 MILES A YEAR. THE ELECTRONICS ON THE VEHICLE REQUIRE IT TO BE DRIVEN MORE OFTEN OR, INSTALL A BATTERY TRICKLER. *JS
Mfg Campaign: 11142008
Recall Date: Oct 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
WE BOUGHT A BRAND NEW 2016 JOURNEY. AFTER TWO YEARS OF OWNING (WITH NO ACCIDENTS OR ISSUES) WE HAD A SITUATION WHERE WE HAD TO SLAM ON THE BRAKES DUE TO THE CAR IN FRONT OF US RANDOMLY SLAMMING ON THEIR BRAKES. MY CHILD WAS IN THE BACK SEAT IN A SEAT BELT AND THE SEAT BELT CAME UNLATCHED, HE ENDED UP HITTING HIS HEAD ON THE BACK OF THE FRONT SEAT. ALTHOUGH THERE WAS NO ACCIDENT, IT COULD HAVE BEEN MUCH WORSE. THIS IS THE SECOND SEAT BELT WE HAVE HAD ISSUES WITH IN THIS CAR. WE CAN CONTINUE TO GET THEM FIXED BUT WHAT IF SOMETHING WORSE HAPPENS AND ANOTHER BELT GOES BAD? THIS IS OUR FAMILIES SAFETY AND THE BELTS CONTINUE TO PROVE TO BE FAULTY ON A CAR WE BROUGHT BRAND NEW.
Corrective Action:
WE BOUGHT A BRAND NEW 2016 JOURNEY. AFTER TWO YEARS OF OWNING (WITH NO ACCIDENTS OR ISSUES) WE HAD A SITUATION WHERE WE HAD TO SLAM ON THE BRAKES DUE TO THE CAR IN FRONT OF US RANDOMLY SLAMMING ON THEIR BRAKES. MY CHILD WAS IN THE BACK SEAT IN A SEAT BELT AND THE SEAT BELT CAME UNLATCHED, HE ENDED UP HITTING HIS HEAD ON THE BACK OF THE FRONT SEAT. ALTHOUGH THERE WAS NO ACCIDENT, IT COULD HAVE BEEN MUCH WORSE. THIS IS THE SECOND SEAT BELT WE HAVE HAD ISSUES WITH IN THIS CAR. WE CAN CONTINUE TO GET THEM FIXED BUT WHAT IF SOMETHING WORSE HAPPENS AND ANOTHER BELT GOES BAD? THIS IS OUR FAMILIES SAFETY AND THE BELTS CONTINUE TO PROVE TO BE FAULTY ON A CAR WE BROUGHT BRAND NEW.
Additional Notes:
WE BOUGHT A BRAND NEW 2016 JOURNEY. AFTER TWO YEARS OF OWNING (WITH NO ACCIDENTS OR ISSUES) WE HAD A SITUATION WHERE WE HAD TO SLAM ON THE BRAKES DUE TO THE CAR IN FRONT OF US RANDOMLY SLAMMING ON THEIR BRAKES. MY CHILD WAS IN THE BACK SEAT IN A SEAT BELT AND THE SEAT BELT CAME UNLATCHED, HE ENDED UP HITTING HIS HEAD ON THE BACK OF THE FRONT SEAT. ALTHOUGH THERE WAS NO ACCIDENT, IT COULD HAVE BEEN MUCH WORSE. THIS IS THE SECOND SEAT BELT WE HAVE HAD ISSUES WITH IN THIS CAR. WE CAN CONTINUE TO GET THEM FIXED BUT WHAT IF SOMETHING WORSE HAPPENS AND ANOTHER BELT GOES BAD? THIS IS OUR FAMILIES SAFETY AND THE BELTS CONTINUE TO PROVE TO BE FAULTY ON A CAR WE BROUGHT BRAND NEW.
Mfg Campaign: 11141464
Recall Date: Oct 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TIPM RELAY, SOLENOID CIRCUIT, AND TORQUE CONVERTER CLUTCH PRESSURE CONTROL CIRCUIT HAD AND HAS TO BE REPLACED WHICH ON SEVERAL AUTOMOTIVE FORUMS IS NOT AN ISOLATED INCIDENT AND A TECHNICIAN AT A REPAIR SHOP AS STATED AS MUCH. WITH IT BEING A CAR A YEAR OLD I FIND THIS TO BE DISTURBING AND THAT CHRYSLER IS NOT STEPPING UP TO THE PLATE AND ORDER RECALLS AS THIS ALSO RESULTS IN POOR GAS MILEAGE. I HAVE HAD TO SPEND $1000 NOT TO MENTION IF WANT ALL RESOLVED ANOTHER $600 ON A PRACTICALLY NEW VEHICLE. TAKE RESPONSIBILITY FOR ERRORS IN MANUFACTURING OF VEHICLE.
Corrective Action:
TIPM RELAY, SOLENOID CIRCUIT, AND TORQUE CONVERTER CLUTCH PRESSURE CONTROL CIRCUIT HAD AND HAS TO BE REPLACED WHICH ON SEVERAL AUTOMOTIVE FORUMS IS NOT AN ISOLATED INCIDENT AND A TECHNICIAN AT A REPAIR SHOP AS STATED AS MUCH. WITH IT BEING A CAR A YEAR OLD I FIND THIS TO BE DISTURBING AND THAT CHRYSLER IS NOT STEPPING UP TO THE PLATE AND ORDER RECALLS AS THIS ALSO RESULTS IN POOR GAS MILEAGE. I HAVE HAD TO SPEND $1000 NOT TO MENTION IF WANT ALL RESOLVED ANOTHER $600 ON A PRACTICALLY NEW VEHICLE. TAKE RESPONSIBILITY FOR ERRORS IN MANUFACTURING OF VEHICLE.
Additional Notes:
TIPM RELAY, SOLENOID CIRCUIT, AND TORQUE CONVERTER CLUTCH PRESSURE CONTROL CIRCUIT HAD AND HAS TO BE REPLACED WHICH ON SEVERAL AUTOMOTIVE FORUMS IS NOT AN ISOLATED INCIDENT AND A TECHNICIAN AT A REPAIR SHOP AS STATED AS MUCH. WITH IT BEING A CAR A YEAR OLD I FIND THIS TO BE DISTURBING AND THAT CHRYSLER IS NOT STEPPING UP TO THE PLATE AND ORDER RECALLS AS THIS ALSO RESULTS IN POOR GAS MILEAGE. I HAVE HAD TO SPEND $1000 NOT TO MENTION IF WANT ALL RESOLVED ANOTHER $600 ON A PRACTICALLY NEW VEHICLE. TAKE RESPONSIBILITY FOR ERRORS IN MANUFACTURING OF VEHICLE.
Mfg Campaign: 11140845
Recall Date: Oct 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE A PROBLEM WITH THE TRANSMISSION SWITCH SOME TIME I FEEL LIKE SOMETHING HIT MY CAR FROM THE BOTTOM (THIS IS A VERY TIGHT SWITCH). THIS IS A FAMILY CAR WE DRIVE VERY SAFETY. I HOPE THIS IS THE WARRANTY ISSUE.
Corrective Action:
I HAVE A PROBLEM WITH THE TRANSMISSION SWITCH SOME TIME I FEEL LIKE SOMETHING HIT MY CAR FROM THE BOTTOM (THIS IS A VERY TIGHT SWITCH). THIS IS A FAMILY CAR WE DRIVE VERY SAFETY. I HOPE THIS IS THE WARRANTY ISSUE.
Additional Notes:
I HAVE A PROBLEM WITH THE TRANSMISSION SWITCH SOME TIME I FEEL LIKE SOMETHING HIT MY CAR FROM THE BOTTOM (THIS IS A VERY TIGHT SWITCH). THIS IS A FAMILY CAR WE DRIVE VERY SAFETY. I HOPE THIS IS THE WARRANTY ISSUE.
Mfg Campaign: 11141006
Recall Date: Oct 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING MY CAR IT WOULD SHAKE/JOLT WHEN GOING DOWN HILL AND PRESSING THE BRAKES. I HAVE TAKEN IT TO THE DEALER WHO SAID THAT THE ROTORS WERE WARPED AND NEEDED REPLACED, SAYING THAT THIS WAS DUE TO THE WAY I DROVE THE CAR THROUGH THE MOUNTAINS/DOWN HILL. AT THIS POINT I HAD ONLY HAD THE CAR SHORT OF TWO MONTHS. THEY ALSO SAID THAT THE BRAKES WOULD NEED REPLACED DUE TO THIS WEAR. THIS IS A FAIRLY NEW VEHICLE ONLY A YEAR OLD AT THE TIME. HOW IS THIS POSSIBLE? I AM TOLD THAT THIS IS "NORMAL WEAR" AND NOT COVERED UNDER WARRANTY. I HAD A DODGE DURANGO PREVIOUSLY, WENT OVER THE MOUNTAIN 20+ TIMES OVER ONE YEAR AND DID NOT HAVE TO REPLACE BRAKES OR ROTORS AND IN THE 10 YEARS I HAD THE DURANGO NEVER NEEDED ROTORS REPLACED.... FAULTY MANUFACTURING IN THE DODGE JOURNEY 2016 IF YOU ASK ME
Corrective Action:
WHILE DRIVING MY CAR IT WOULD SHAKE/JOLT WHEN GOING DOWN HILL AND PRESSING THE BRAKES. I HAVE TAKEN IT TO THE DEALER WHO SAID THAT THE ROTORS WERE WARPED AND NEEDED REPLACED, SAYING THAT THIS WAS DUE TO THE WAY I DROVE THE CAR THROUGH THE MOUNTAINS/DOWN HILL. AT THIS POINT I HAD ONLY HAD THE CAR SHORT OF TWO MONTHS. THEY ALSO SAID THAT THE BRAKES WOULD NEED REPLACED DUE TO THIS WEAR. THIS IS A FAIRLY NEW VEHICLE ONLY A YEAR OLD AT THE TIME. HOW IS THIS POSSIBLE? I AM TOLD THAT THIS IS "NORMAL WEAR" AND NOT COVERED UNDER WARRANTY. I HAD A DODGE DURANGO PREVIOUSLY, WENT OVER THE MOUNTAIN 20+ TIMES OVER ONE YEAR AND DID NOT HAVE TO REPLACE BRAKES OR ROTORS AND IN THE 10 YEARS I HAD THE DURANGO NEVER NEEDED ROTORS REPLACED.... FAULTY MANUFACTURING IN THE DODGE JOURNEY 2016 IF YOU ASK ME
Additional Notes:
WHILE DRIVING MY CAR IT WOULD SHAKE/JOLT WHEN GOING DOWN HILL AND PRESSING THE BRAKES. I HAVE TAKEN IT TO THE DEALER WHO SAID THAT THE ROTORS WERE WARPED AND NEEDED REPLACED, SAYING THAT THIS WAS DUE TO THE WAY I DROVE THE CAR THROUGH THE MOUNTAINS/DOWN HILL. AT THIS POINT I HAD ONLY HAD THE CAR SHORT OF TWO MONTHS. THEY ALSO SAID THAT THE BRAKES WOULD NEED REPLACED DUE TO THIS WEAR. THIS IS A FAIRLY NEW VEHICLE ONLY A YEAR OLD AT THE TIME. HOW IS THIS POSSIBLE? I AM TOLD THAT THIS IS "NORMAL WEAR" AND NOT COVERED UNDER WARRANTY. I HAD A DODGE DURANGO PREVIOUSLY, WENT OVER THE MOUNTAIN 20+ TIMES OVER ONE YEAR AND DID NOT HAVE TO REPLACE BRAKES OR ROTORS AND IN THE 10 YEARS I HAD THE DURANGO NEVER NEEDED ROTORS REPLACED.... FAULTY MANUFACTURING IN THE DODGE JOURNEY 2016 IF YOU ASK ME
Mfg Campaign: 11129904
Recall Date: Sep 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING MY CAR IT WOULD SHAKE/JOLT WHEN GOING DOWN HILL AND PRESSING THE BRAKES. I HAVE TAKEN IT TO THE DEALER WHO SAID THAT THE ROTORS WERE WARPED AND NEEDED REPLACED, SAYING THAT THIS WAS DUE TO THE WAY I DROVE THE CAR THROUGH THE MOUNTAINS/DOWN HILL. AT THIS POINT I HAD ONLY HAD THE CAR SHORT OF TWO MONTHS. THEY ALSO SAID THAT THE BRAKES WOULD NEED REPLACED DUE TO THIS WEAR. THIS IS A FAIRLY NEW VEHICLE ONLY A YEAR OLD AT THE TIME. HOW IS THIS POSSIBLE? I AM TOLD THAT THIS IS "NORMAL WEAR" AND NOT COVERED UNDER WARRANTY. I HAD A DODGE DURANGO PREVIOUSLY, WENT OVER THE MOUNTAIN 20+ TIMES OVER ONE YEAR AND DID NOT HAVE TO REPLACE BRAKES OR ROTORS AND IN THE 10 YEARS I HAD THE DURANGO NEVER NEEDED ROTORS REPLACED.... FAULTY MANUFACTURING IN THE DODGE JOURNEY 2016 IF YOU ASK ME
Corrective Action:
WHILE DRIVING MY CAR IT WOULD SHAKE/JOLT WHEN GOING DOWN HILL AND PRESSING THE BRAKES. I HAVE TAKEN IT TO THE DEALER WHO SAID THAT THE ROTORS WERE WARPED AND NEEDED REPLACED, SAYING THAT THIS WAS DUE TO THE WAY I DROVE THE CAR THROUGH THE MOUNTAINS/DOWN HILL. AT THIS POINT I HAD ONLY HAD THE CAR SHORT OF TWO MONTHS. THEY ALSO SAID THAT THE BRAKES WOULD NEED REPLACED DUE TO THIS WEAR. THIS IS A FAIRLY NEW VEHICLE ONLY A YEAR OLD AT THE TIME. HOW IS THIS POSSIBLE? I AM TOLD THAT THIS IS "NORMAL WEAR" AND NOT COVERED UNDER WARRANTY. I HAD A DODGE DURANGO PREVIOUSLY, WENT OVER THE MOUNTAIN 20+ TIMES OVER ONE YEAR AND DID NOT HAVE TO REPLACE BRAKES OR ROTORS AND IN THE 10 YEARS I HAD THE DURANGO NEVER NEEDED ROTORS REPLACED.... FAULTY MANUFACTURING IN THE DODGE JOURNEY 2016 IF YOU ASK ME
Additional Notes:
WHILE DRIVING MY CAR IT WOULD SHAKE/JOLT WHEN GOING DOWN HILL AND PRESSING THE BRAKES. I HAVE TAKEN IT TO THE DEALER WHO SAID THAT THE ROTORS WERE WARPED AND NEEDED REPLACED, SAYING THAT THIS WAS DUE TO THE WAY I DROVE THE CAR THROUGH THE MOUNTAINS/DOWN HILL. AT THIS POINT I HAD ONLY HAD THE CAR SHORT OF TWO MONTHS. THEY ALSO SAID THAT THE BRAKES WOULD NEED REPLACED DUE TO THIS WEAR. THIS IS A FAIRLY NEW VEHICLE ONLY A YEAR OLD AT THE TIME. HOW IS THIS POSSIBLE? I AM TOLD THAT THIS IS "NORMAL WEAR" AND NOT COVERED UNDER WARRANTY. I HAD A DODGE DURANGO PREVIOUSLY, WENT OVER THE MOUNTAIN 20+ TIMES OVER ONE YEAR AND DID NOT HAVE TO REPLACE BRAKES OR ROTORS AND IN THE 10 YEARS I HAD THE DURANGO NEVER NEEDED ROTORS REPLACED.... FAULTY MANUFACTURING IN THE DODGE JOURNEY 2016 IF YOU ASK ME
Mfg Campaign: 11129904
Recall Date: Sep 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
AIR BAG LIGHT IS ON DUE TO CLOCK SPRING NOT WORKING. TURNS ON AN OFF RANDOMLY AND BEEPS
Corrective Action:
AIR BAG LIGHT IS ON DUE TO CLOCK SPRING NOT WORKING. TURNS ON AN OFF RANDOMLY AND BEEPS
Additional Notes:
AIR BAG LIGHT IS ON DUE TO CLOCK SPRING NOT WORKING. TURNS ON AN OFF RANDOMLY AND BEEPS
Mfg Campaign: 11129894
Recall Date: Sep 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
AFTER BEING REAR ENDED AT A STOPPED POSITION AND PUSHED INTO ANOTHER STOPPED VEHICLE IN FRONT, THUS CAUSING A DOUBLE COLLISION, THE DRIVER SEAT HEADREST COMPLETELY EJECTED FROM DRIVER SEAT. DRIVER SEAT ADJUSTMENT BAR CAUSED DEEP TISSUE DAMAGE TO LEGS. THIRD ROW SEAT SPLIT AND SEPARATED SEAT SURFACE FROM BACK SUPPORT. INCIDENT TOOK PLACE AT A REDLIGHT FOR A LEFT-TURN LANE FROM THE HIGHWAY TO AN INTERSECTING ROAD. VEHICLE WAS STRUCK BY A MINIVAN STILL MAINTAINING FULL HIGHWAY SPEED OF AT LEAST 55 MPH. IMAGES ARE AVAILABLE UPON REQUEST.
Corrective Action:
AFTER BEING REAR ENDED AT A STOPPED POSITION AND PUSHED INTO ANOTHER STOPPED VEHICLE IN FRONT, THUS CAUSING A DOUBLE COLLISION, THE DRIVER SEAT HEADREST COMPLETELY EJECTED FROM DRIVER SEAT. DRIVER SEAT ADJUSTMENT BAR CAUSED DEEP TISSUE DAMAGE TO LEGS. THIRD ROW SEAT SPLIT AND SEPARATED SEAT SURFACE FROM BACK SUPPORT. INCIDENT TOOK PLACE AT A REDLIGHT FOR A LEFT-TURN LANE FROM THE HIGHWAY TO AN INTERSECTING ROAD. VEHICLE WAS STRUCK BY A MINIVAN STILL MAINTAINING FULL HIGHWAY SPEED OF AT LEAST 55 MPH. IMAGES ARE AVAILABLE UPON REQUEST.
Additional Notes:
AFTER BEING REAR ENDED AT A STOPPED POSITION AND PUSHED INTO ANOTHER STOPPED VEHICLE IN FRONT, THUS CAUSING A DOUBLE COLLISION, THE DRIVER SEAT HEADREST COMPLETELY EJECTED FROM DRIVER SEAT. DRIVER SEAT ADJUSTMENT BAR CAUSED DEEP TISSUE DAMAGE TO LEGS. THIRD ROW SEAT SPLIT AND SEPARATED SEAT SURFACE FROM BACK SUPPORT. INCIDENT TOOK PLACE AT A REDLIGHT FOR A LEFT-TURN LANE FROM THE HIGHWAY TO AN INTERSECTING ROAD. VEHICLE WAS STRUCK BY A MINIVAN STILL MAINTAINING FULL HIGHWAY SPEED OF AT LEAST 55 MPH. IMAGES ARE AVAILABLE UPON REQUEST.
Mfg Campaign: 11122760
Recall Date: Aug 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER BEING REAR ENDED AT A STOPPED POSITION AND PUSHED INTO ANOTHER STOPPED VEHICLE IN FRONT, THUS CAUSING A DOUBLE COLLISION, THE DRIVER SEAT HEADREST COMPLETELY EJECTED FROM DRIVER SEAT. DRIVER SEAT ADJUSTMENT BAR CAUSED DEEP TISSUE DAMAGE TO LEGS. THIRD ROW SEAT SPLIT AND SEPARATED SEAT SURFACE FROM BACK SUPPORT. INCIDENT TOOK PLACE AT A REDLIGHT FOR A LEFT-TURN LANE FROM THE HIGHWAY TO AN INTERSECTING ROAD. VEHICLE WAS STRUCK BY A MINIVAN STILL MAINTAINING FULL HIGHWAY SPEED OF AT LEAST 55 MPH. IMAGES ARE AVAILABLE UPON REQUEST.
Corrective Action:
AFTER BEING REAR ENDED AT A STOPPED POSITION AND PUSHED INTO ANOTHER STOPPED VEHICLE IN FRONT, THUS CAUSING A DOUBLE COLLISION, THE DRIVER SEAT HEADREST COMPLETELY EJECTED FROM DRIVER SEAT. DRIVER SEAT ADJUSTMENT BAR CAUSED DEEP TISSUE DAMAGE TO LEGS. THIRD ROW SEAT SPLIT AND SEPARATED SEAT SURFACE FROM BACK SUPPORT. INCIDENT TOOK PLACE AT A REDLIGHT FOR A LEFT-TURN LANE FROM THE HIGHWAY TO AN INTERSECTING ROAD. VEHICLE WAS STRUCK BY A MINIVAN STILL MAINTAINING FULL HIGHWAY SPEED OF AT LEAST 55 MPH. IMAGES ARE AVAILABLE UPON REQUEST.
Additional Notes:
AFTER BEING REAR ENDED AT A STOPPED POSITION AND PUSHED INTO ANOTHER STOPPED VEHICLE IN FRONT, THUS CAUSING A DOUBLE COLLISION, THE DRIVER SEAT HEADREST COMPLETELY EJECTED FROM DRIVER SEAT. DRIVER SEAT ADJUSTMENT BAR CAUSED DEEP TISSUE DAMAGE TO LEGS. THIRD ROW SEAT SPLIT AND SEPARATED SEAT SURFACE FROM BACK SUPPORT. INCIDENT TOOK PLACE AT A REDLIGHT FOR A LEFT-TURN LANE FROM THE HIGHWAY TO AN INTERSECTING ROAD. VEHICLE WAS STRUCK BY A MINIVAN STILL MAINTAINING FULL HIGHWAY SPEED OF AT LEAST 55 MPH. IMAGES ARE AVAILABLE UPON REQUEST.
Mfg Campaign: 11122760
Recall Date: Aug 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING ON COUNTY ROAD I CAME TO SHARP CURVE WITH AN INCLINE. AS I ENTERED THE CURVE THE POWER STEERING STOPPED WORKING, BRAKES WERE VERY HARD TO DEPRESS AND THE VEHICLE CAME TO A STOP AND WOULD NOT ACCELERATE, THE ENGINE WAS STILL RUNNING. I WAS ABLE TO SHUT OFF THE VEHICLE AND TURN IT BACK ON AND IT WORKED AS NORMAL.
Corrective Action:
WHILE DRIVING ON COUNTY ROAD I CAME TO SHARP CURVE WITH AN INCLINE. AS I ENTERED THE CURVE THE POWER STEERING STOPPED WORKING, BRAKES WERE VERY HARD TO DEPRESS AND THE VEHICLE CAME TO A STOP AND WOULD NOT ACCELERATE, THE ENGINE WAS STILL RUNNING. I WAS ABLE TO SHUT OFF THE VEHICLE AND TURN IT BACK ON AND IT WORKED AS NORMAL.
Additional Notes:
WHILE DRIVING ON COUNTY ROAD I CAME TO SHARP CURVE WITH AN INCLINE. AS I ENTERED THE CURVE THE POWER STEERING STOPPED WORKING, BRAKES WERE VERY HARD TO DEPRESS AND THE VEHICLE CAME TO A STOP AND WOULD NOT ACCELERATE, THE ENGINE WAS STILL RUNNING. I WAS ABLE TO SHUT OFF THE VEHICLE AND TURN IT BACK ON AND IT WORKED AS NORMAL.
Mfg Campaign: 11120950
Recall Date: Aug 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING ON COUNTY ROAD I CAME TO SHARP CURVE WITH AN INCLINE. AS I ENTERED THE CURVE THE POWER STEERING STOPPED WORKING, BRAKES WERE VERY HARD TO DEPRESS AND THE VEHICLE CAME TO A STOP AND WOULD NOT ACCELERATE, THE ENGINE WAS STILL RUNNING. I WAS ABLE TO SHUT OFF THE VEHICLE AND TURN IT BACK ON AND IT WORKED AS NORMAL.
Corrective Action:
WHILE DRIVING ON COUNTY ROAD I CAME TO SHARP CURVE WITH AN INCLINE. AS I ENTERED THE CURVE THE POWER STEERING STOPPED WORKING, BRAKES WERE VERY HARD TO DEPRESS AND THE VEHICLE CAME TO A STOP AND WOULD NOT ACCELERATE, THE ENGINE WAS STILL RUNNING. I WAS ABLE TO SHUT OFF THE VEHICLE AND TURN IT BACK ON AND IT WORKED AS NORMAL.
Additional Notes:
WHILE DRIVING ON COUNTY ROAD I CAME TO SHARP CURVE WITH AN INCLINE. AS I ENTERED THE CURVE THE POWER STEERING STOPPED WORKING, BRAKES WERE VERY HARD TO DEPRESS AND THE VEHICLE CAME TO A STOP AND WOULD NOT ACCELERATE, THE ENGINE WAS STILL RUNNING. I WAS ABLE TO SHUT OFF THE VEHICLE AND TURN IT BACK ON AND IT WORKED AS NORMAL.
Mfg Campaign: 11120950
Recall Date: Aug 19, 2018
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