Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
288 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY SON WAS DRIVING HOME AND THE CAR STARTED JERKING THEN SUDDENLY STOPPED. NO PRIOR INDICATION THAT THERE WAS A PROBLEM. HAD CAR TOWED TO MECHANIC & WAS TOLD TRANSMISSION IS HOT. $2100 TO REPAIR.
Corrective Action:
MY SON WAS DRIVING HOME AND THE CAR STARTED JERKING THEN SUDDENLY STOPPED. NO PRIOR INDICATION THAT THERE WAS A PROBLEM. HAD CAR TOWED TO MECHANIC & WAS TOLD TRANSMISSION IS HOT. $2100 TO REPAIR.
Additional Notes:
MY SON WAS DRIVING HOME AND THE CAR STARTED JERKING THEN SUDDENLY STOPPED. NO PRIOR INDICATION THAT THERE WAS A PROBLEM. HAD CAR TOWED TO MECHANIC & WAS TOLD TRANSMISSION IS HOT. $2100 TO REPAIR.
Mfg Campaign: 11317210
Recall Date: Mar 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TO WHOM IT MAY CONCERN, I LEFT MY HOME AND WAS HEADING TO WORK WHEN SOMEONE RAN A STOP SIGN. I HAD TO SLAM ON MY BRAKES TO AVOID BEING T-BONED. THE BRAKES WORKED AT FIRST, THEN THE PEDDLE PULSED AND WENT TO THE FLOOR BOARD. I PULLED OVER AND LOOKED FOR BRAKE FLUID LEAKING UNDER THE VEHICLE. AFTER NOT SEEING ANY, I TRIED PUMPING THE BRAKES AND THE PEDDLE KIND OF STARTED WORKING AGAIN, BUT IF YOU KEEP PRESSURE ON THE PEDDLE, IT WILL GO TO THE FLOOR BOARD. WHEN YOU DRIVE IT, THE BRAKES BARLEY RESPOND FOR THE FIRST 1.5" TO 2" OF MOVEMENT, THEN MOST OF THE BRAKING IS IN THE NEXT 1" TO 1.5" OF MOVEMENT. AS YOU SIT AT A STOP APPLYING PRESSURE. THE PEDDLE WILL GO THE FLOOR BOARD. YOU CAN PUMP IT UP TO FIRM, WITH THE VEHICLE IN THE OFF POSITION, BUT AFTER YOU START IT, THE PEDDLE BECOMES SOFT AND AS STATED BEFORE, GOES TO THE FLOOR BOARD. 2 DIFFERENT DEALERSHIPS HAVE SAID THIS IS NORMAL, THE BRAKES DID NOT DO THIS BEFORE HAVING TO SLAM ON THEM. IT DOES NOT FEEL SAFE TO DRIVE. AFTER DOING SOME RESEARCH, IT SEEMS THAT THE 2018 DODGE JOURNEY IS ALREADY BEING RECALLED FOR A SIMILAR PROBLEM. THANK YOU FOR TIME.
Corrective Action:
TO WHOM IT MAY CONCERN, I LEFT MY HOME AND WAS HEADING TO WORK WHEN SOMEONE RAN A STOP SIGN. I HAD TO SLAM ON MY BRAKES TO AVOID BEING T-BONED. THE BRAKES WORKED AT FIRST, THEN THE PEDDLE PULSED AND WENT TO THE FLOOR BOARD. I PULLED OVER AND LOOKED FOR BRAKE FLUID LEAKING UNDER THE VEHICLE. AFTER NOT SEEING ANY, I TRIED PUMPING THE BRAKES AND THE PEDDLE KIND OF STARTED WORKING AGAIN, BUT IF YOU KEEP PRESSURE ON THE PEDDLE, IT WILL GO TO THE FLOOR BOARD. WHEN YOU DRIVE IT, THE BRAKES BARLEY RESPOND FOR THE FIRST 1.5" TO 2" OF MOVEMENT, THEN MOST OF THE BRAKING IS IN THE NEXT 1" TO 1.5" OF MOVEMENT. AS YOU SIT AT A STOP APPLYING PRESSURE. THE PEDDLE WILL GO THE FLOOR BOARD. YOU CAN PUMP IT UP TO FIRM, WITH THE VEHICLE IN THE OFF POSITION, BUT AFTER YOU START IT, THE PEDDLE BECOMES SOFT AND AS STATED BEFORE, GOES TO THE FLOOR BOARD. 2 DIFFERENT DEALERSHIPS HAVE SAID THIS IS NORMAL, THE BRAKES DID NOT DO THIS BEFORE HAVING TO SLAM ON THEM. IT DOES NOT FEEL SAFE TO DRIVE. AFTER DOING SOME RESEARCH, IT SEEMS THAT THE 2018 DODGE JOURNEY IS ALREADY BEING RECALLED FOR A SIMILAR PROBLEM. THANK YOU FOR TIME.
Additional Notes:
TO WHOM IT MAY CONCERN, I LEFT MY HOME AND WAS HEADING TO WORK WHEN SOMEONE RAN A STOP SIGN. I HAD TO SLAM ON MY BRAKES TO AVOID BEING T-BONED. THE BRAKES WORKED AT FIRST, THEN THE PEDDLE PULSED AND WENT TO THE FLOOR BOARD. I PULLED OVER AND LOOKED FOR BRAKE FLUID LEAKING UNDER THE VEHICLE. AFTER NOT SEEING ANY, I TRIED PUMPING THE BRAKES AND THE PEDDLE KIND OF STARTED WORKING AGAIN, BUT IF YOU KEEP PRESSURE ON THE PEDDLE, IT WILL GO TO THE FLOOR BOARD. WHEN YOU DRIVE IT, THE BRAKES BARLEY RESPOND FOR THE FIRST 1.5" TO 2" OF MOVEMENT, THEN MOST OF THE BRAKING IS IN THE NEXT 1" TO 1.5" OF MOVEMENT. AS YOU SIT AT A STOP APPLYING PRESSURE. THE PEDDLE WILL GO THE FLOOR BOARD. YOU CAN PUMP IT UP TO FIRM, WITH THE VEHICLE IN THE OFF POSITION, BUT AFTER YOU START IT, THE PEDDLE BECOMES SOFT AND AS STATED BEFORE, GOES TO THE FLOOR BOARD. 2 DIFFERENT DEALERSHIPS HAVE SAID THIS IS NORMAL, THE BRAKES DID NOT DO THIS BEFORE HAVING TO SLAM ON THEM. IT DOES NOT FEEL SAFE TO DRIVE. AFTER DOING SOME RESEARCH, IT SEEMS THAT THE 2018 DODGE JOURNEY IS ALREADY BEING RECALLED FOR A SIMILAR PROBLEM. THANK YOU FOR TIME.
Mfg Campaign: 11309266
Recall Date: Feb 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
THE AIRBAG LIGHT CONTINUES TO COME ON WHILE DRIVING OR ONCE THE CAR IS STARTED. IT WILL STAY ON FOR A FEW DAYS AND THEN GO OFF. WHEN IT COMES ON WHILE THE CAR IS DRIVING IT WILL DING AND STAY ON FOR DAYS. THE AIR CONDITIONER/ HEATER JUMPS ON AND OFF WHILE DRIVING. IT WILL BE OFF AND AUTOMATICALLY JUMP ON. I WILL TURN IT OFF AND THEN IT WILL JUMP ON AGAIN. THESE ISSUES WERE "FIXED" BY A DODGE DEALERSHIP IN MAY AND ARE STILL REOCCURRING.
Corrective Action:
THE AIRBAG LIGHT CONTINUES TO COME ON WHILE DRIVING OR ONCE THE CAR IS STARTED. IT WILL STAY ON FOR A FEW DAYS AND THEN GO OFF. WHEN IT COMES ON WHILE THE CAR IS DRIVING IT WILL DING AND STAY ON FOR DAYS. THE AIR CONDITIONER/ HEATER JUMPS ON AND OFF WHILE DRIVING. IT WILL BE OFF AND AUTOMATICALLY JUMP ON. I WILL TURN IT OFF AND THEN IT WILL JUMP ON AGAIN. THESE ISSUES WERE "FIXED" BY A DODGE DEALERSHIP IN MAY AND ARE STILL REOCCURRING.
Additional Notes:
THE AIRBAG LIGHT CONTINUES TO COME ON WHILE DRIVING OR ONCE THE CAR IS STARTED. IT WILL STAY ON FOR A FEW DAYS AND THEN GO OFF. WHEN IT COMES ON WHILE THE CAR IS DRIVING IT WILL DING AND STAY ON FOR DAYS. THE AIR CONDITIONER/ HEATER JUMPS ON AND OFF WHILE DRIVING. IT WILL BE OFF AND AUTOMATICALLY JUMP ON. I WILL TURN IT OFF AND THEN IT WILL JUMP ON AGAIN. THESE ISSUES WERE "FIXED" BY A DODGE DEALERSHIP IN MAY AND ARE STILL REOCCURRING.
Mfg Campaign: 11307739
Recall Date: Feb 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE AIRBAG LIGHT CONTINUES TO COME ON WHILE DRIVING OR ONCE THE CAR IS STARTED. IT WILL STAY ON FOR A FEW DAYS AND THEN GO OFF. WHEN IT COMES ON WHILE THE CAR IS DRIVING IT WILL DING AND STAY ON FOR DAYS. THE AIR CONDITIONER/ HEATER JUMPS ON AND OFF WHILE DRIVING. IT WILL BE OFF AND AUTOMATICALLY JUMP ON. I WILL TURN IT OFF AND THEN IT WILL JUMP ON AGAIN. THESE ISSUES WERE "FIXED" BY A DODGE DEALERSHIP IN MAY AND ARE STILL REOCCURRING.
Corrective Action:
THE AIRBAG LIGHT CONTINUES TO COME ON WHILE DRIVING OR ONCE THE CAR IS STARTED. IT WILL STAY ON FOR A FEW DAYS AND THEN GO OFF. WHEN IT COMES ON WHILE THE CAR IS DRIVING IT WILL DING AND STAY ON FOR DAYS. THE AIR CONDITIONER/ HEATER JUMPS ON AND OFF WHILE DRIVING. IT WILL BE OFF AND AUTOMATICALLY JUMP ON. I WILL TURN IT OFF AND THEN IT WILL JUMP ON AGAIN. THESE ISSUES WERE "FIXED" BY A DODGE DEALERSHIP IN MAY AND ARE STILL REOCCURRING.
Additional Notes:
THE AIRBAG LIGHT CONTINUES TO COME ON WHILE DRIVING OR ONCE THE CAR IS STARTED. IT WILL STAY ON FOR A FEW DAYS AND THEN GO OFF. WHEN IT COMES ON WHILE THE CAR IS DRIVING IT WILL DING AND STAY ON FOR DAYS. THE AIR CONDITIONER/ HEATER JUMPS ON AND OFF WHILE DRIVING. IT WILL BE OFF AND AUTOMATICALLY JUMP ON. I WILL TURN IT OFF AND THEN IT WILL JUMP ON AGAIN. THESE ISSUES WERE "FIXED" BY A DODGE DEALERSHIP IN MAY AND ARE STILL REOCCURRING.
Mfg Campaign: 11307739
Recall Date: Feb 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE FRONT WINSHIELD WIPERS ONLY WORK ON HIGH SPEED. WHEN YOU SHUT OFF THE WIPERS THEY STOP WHEREVER THEY WANT TO. THIS IS VERY DANGEROUS FOR VISIBILITY PURPOSES. HIGH SPEED WIPERS ARE NOT ALWAYS NEEDED.
Corrective Action:
THE FRONT WINSHIELD WIPERS ONLY WORK ON HIGH SPEED. WHEN YOU SHUT OFF THE WIPERS THEY STOP WHEREVER THEY WANT TO. THIS IS VERY DANGEROUS FOR VISIBILITY PURPOSES. HIGH SPEED WIPERS ARE NOT ALWAYS NEEDED.
Additional Notes:
THE FRONT WINSHIELD WIPERS ONLY WORK ON HIGH SPEED. WHEN YOU SHUT OFF THE WIPERS THEY STOP WHEREVER THEY WANT TO. THIS IS VERY DANGEROUS FOR VISIBILITY PURPOSES. HIGH SPEED WIPERS ARE NOT ALWAYS NEEDED.
Mfg Campaign: 11300638
Recall Date: Jan 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 JOURNEY WAS MANUFACTURED IN AUGUST OF 2016 DODGE HAS A RECALL FOR JOURNEYS FOR CRANKSHAFT POSITION SENSORS FOR JOURNEYS THAT WERE MADE FROM MAY OF 2016 TO JULY 2016 MY CAR HAS BEEN STALLING OUT SINCE 40,000 MILES AND THE PROBLEM IS GETTING WORSE UPON RESEARCH THIS MAY BE THE CRANKSHAFT POSITION SENSOR AND THERE HAVE BEEN MULTIPLE COMPLANTS ONLINE STATING OTHERS CARS HAVE HAD ISSUES WITH THIS SENSOR BUT DODGE ONLY DID A LIMITED RECALL ON THESE VEHICLES. MY CAR JERKS 3-4 TIMES WHEN IN REVERSE THEN STALLS OUT OR IT JERKS 3-4 TIMES AND STALLS AT STOP LIGHTS OR SIGNS. OTHER ONLINE COMPLAINTS IVE SEEN STATE THAT PEOPLE HAVE HAD ISSUES WITH IT ALSO STOPPING MID DRIVING AT HIGH SPEEDS.
Corrective Action:
MY 2017 JOURNEY WAS MANUFACTURED IN AUGUST OF 2016 DODGE HAS A RECALL FOR JOURNEYS FOR CRANKSHAFT POSITION SENSORS FOR JOURNEYS THAT WERE MADE FROM MAY OF 2016 TO JULY 2016 MY CAR HAS BEEN STALLING OUT SINCE 40,000 MILES AND THE PROBLEM IS GETTING WORSE UPON RESEARCH THIS MAY BE THE CRANKSHAFT POSITION SENSOR AND THERE HAVE BEEN MULTIPLE COMPLANTS ONLINE STATING OTHERS CARS HAVE HAD ISSUES WITH THIS SENSOR BUT DODGE ONLY DID A LIMITED RECALL ON THESE VEHICLES. MY CAR JERKS 3-4 TIMES WHEN IN REVERSE THEN STALLS OUT OR IT JERKS 3-4 TIMES AND STALLS AT STOP LIGHTS OR SIGNS. OTHER ONLINE COMPLAINTS IVE SEEN STATE THAT PEOPLE HAVE HAD ISSUES WITH IT ALSO STOPPING MID DRIVING AT HIGH SPEEDS.
Additional Notes:
MY 2017 JOURNEY WAS MANUFACTURED IN AUGUST OF 2016 DODGE HAS A RECALL FOR JOURNEYS FOR CRANKSHAFT POSITION SENSORS FOR JOURNEYS THAT WERE MADE FROM MAY OF 2016 TO JULY 2016 MY CAR HAS BEEN STALLING OUT SINCE 40,000 MILES AND THE PROBLEM IS GETTING WORSE UPON RESEARCH THIS MAY BE THE CRANKSHAFT POSITION SENSOR AND THERE HAVE BEEN MULTIPLE COMPLANTS ONLINE STATING OTHERS CARS HAVE HAD ISSUES WITH THIS SENSOR BUT DODGE ONLY DID A LIMITED RECALL ON THESE VEHICLES. MY CAR JERKS 3-4 TIMES WHEN IN REVERSE THEN STALLS OUT OR IT JERKS 3-4 TIMES AND STALLS AT STOP LIGHTS OR SIGNS. OTHER ONLINE COMPLAINTS IVE SEEN STATE THAT PEOPLE HAVE HAD ISSUES WITH IT ALSO STOPPING MID DRIVING AT HIGH SPEEDS.
Mfg Campaign: 11300816
Recall Date: Jan 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY 2017 JOURNEY WAS MANUFACTURED IN AUGUST OF 2016 DODGE HAS A RECALL FOR JOURNEYS FOR CRANKSHAFT POSITION SENSORS FOR JOURNEYS THAT WERE MADE FROM MAY OF 2016 TO JULY 2016 MY CAR HAS BEEN STALLING OUT SINCE 40,000 MILES AND THE PROBLEM IS GETTING WORSE UPON RESEARCH THIS MAY BE THE CRANKSHAFT POSITION SENSOR AND THERE HAVE BEEN MULTIPLE COMPLANTS ONLINE STATING OTHERS CARS HAVE HAD ISSUES WITH THIS SENSOR BUT DODGE ONLY DID A LIMITED RECALL ON THESE VEHICLES. MY CAR JERKS 3-4 TIMES WHEN IN REVERSE THEN STALLS OUT OR IT JERKS 3-4 TIMES AND STALLS AT STOP LIGHTS OR SIGNS. OTHER ONLINE COMPLAINTS IVE SEEN STATE THAT PEOPLE HAVE HAD ISSUES WITH IT ALSO STOPPING MID DRIVING AT HIGH SPEEDS.
Corrective Action:
MY 2017 JOURNEY WAS MANUFACTURED IN AUGUST OF 2016 DODGE HAS A RECALL FOR JOURNEYS FOR CRANKSHAFT POSITION SENSORS FOR JOURNEYS THAT WERE MADE FROM MAY OF 2016 TO JULY 2016 MY CAR HAS BEEN STALLING OUT SINCE 40,000 MILES AND THE PROBLEM IS GETTING WORSE UPON RESEARCH THIS MAY BE THE CRANKSHAFT POSITION SENSOR AND THERE HAVE BEEN MULTIPLE COMPLANTS ONLINE STATING OTHERS CARS HAVE HAD ISSUES WITH THIS SENSOR BUT DODGE ONLY DID A LIMITED RECALL ON THESE VEHICLES. MY CAR JERKS 3-4 TIMES WHEN IN REVERSE THEN STALLS OUT OR IT JERKS 3-4 TIMES AND STALLS AT STOP LIGHTS OR SIGNS. OTHER ONLINE COMPLAINTS IVE SEEN STATE THAT PEOPLE HAVE HAD ISSUES WITH IT ALSO STOPPING MID DRIVING AT HIGH SPEEDS.
Additional Notes:
MY 2017 JOURNEY WAS MANUFACTURED IN AUGUST OF 2016 DODGE HAS A RECALL FOR JOURNEYS FOR CRANKSHAFT POSITION SENSORS FOR JOURNEYS THAT WERE MADE FROM MAY OF 2016 TO JULY 2016 MY CAR HAS BEEN STALLING OUT SINCE 40,000 MILES AND THE PROBLEM IS GETTING WORSE UPON RESEARCH THIS MAY BE THE CRANKSHAFT POSITION SENSOR AND THERE HAVE BEEN MULTIPLE COMPLANTS ONLINE STATING OTHERS CARS HAVE HAD ISSUES WITH THIS SENSOR BUT DODGE ONLY DID A LIMITED RECALL ON THESE VEHICLES. MY CAR JERKS 3-4 TIMES WHEN IN REVERSE THEN STALLS OUT OR IT JERKS 3-4 TIMES AND STALLS AT STOP LIGHTS OR SIGNS. OTHER ONLINE COMPLAINTS IVE SEEN STATE THAT PEOPLE HAVE HAD ISSUES WITH IT ALSO STOPPING MID DRIVING AT HIGH SPEEDS.
Mfg Campaign: 11300816
Recall Date: Jan 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 DODGE JOURNEY KEEPS GOING THROUGH BATTERIES. 1ST ONE AT APRIL 2018. 2ND ONE JAN 2020. DEALERSHIP JUST KEEPS PUT BATTERIES IN . NOT FIXING PROBLEM. ON DODGE FORUM OTHER PEOPLE ARE HAVING SAME PROBLEMS.
Corrective Action:
MY 2017 DODGE JOURNEY KEEPS GOING THROUGH BATTERIES. 1ST ONE AT APRIL 2018. 2ND ONE JAN 2020. DEALERSHIP JUST KEEPS PUT BATTERIES IN . NOT FIXING PROBLEM. ON DODGE FORUM OTHER PEOPLE ARE HAVING SAME PROBLEMS.
Additional Notes:
MY 2017 DODGE JOURNEY KEEPS GOING THROUGH BATTERIES. 1ST ONE AT APRIL 2018. 2ND ONE JAN 2020. DEALERSHIP JUST KEEPS PUT BATTERIES IN . NOT FIXING PROBLEM. ON DODGE FORUM OTHER PEOPLE ARE HAVING SAME PROBLEMS.
Mfg Campaign: 11300473
Recall Date: Jan 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY CROSSROAD. THE CONTACT STATED THAT WHILE APPROACHING AN INTERSECTION STOP SIGN AND MAKING A LEFT TURN THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD SHIFTED THE VEHICLE TO PARK, TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER WOODY FOLSOM CHRYSLER DODGE JEEP RAM 1859 GOLDEN ISLES W, BAXLEY, GA 31513, (888) 283-8230 WHERE IT WAS DIAGNOSED THAT THE TCM AND PCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY CROSSROAD. THE CONTACT STATED THAT WHILE APPROACHING AN INTERSECTION STOP SIGN AND MAKING A LEFT TURN THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD SHIFTED THE VEHICLE TO PARK, TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER WOODY FOLSOM CHRYSLER DODGE JEEP RAM 1859 GOLDEN ISLES W, BAXLEY, GA 31513, (888) 283-8230 WHERE IT WAS DIAGNOSED THAT THE TCM AND PCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY CROSSROAD. THE CONTACT STATED THAT WHILE APPROACHING AN INTERSECTION STOP SIGN AND MAKING A LEFT TURN THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD SHIFTED THE VEHICLE TO PARK, TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER WOODY FOLSOM CHRYSLER DODGE JEEP RAM 1859 GOLDEN ISLES W, BAXLEY, GA 31513, (888) 283-8230 WHERE IT WAS DIAGNOSED THAT THE TCM AND PCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Mfg Campaign: 11299298
Recall Date: Jan 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY CROSSROAD. THE CONTACT STATED THAT WHILE APPROACHING AN INTERSECTION STOP SIGN AND MAKING A LEFT TURN THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD SHIFTED THE VEHICLE TO PARK, TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER WOODY FOLSOM CHRYSLER DODGE JEEP RAM 1859 GOLDEN ISLES W, BAXLEY, GA 31513, (888) 283-8230 WHERE IT WAS DIAGNOSED THAT THE TCM AND PCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY CROSSROAD. THE CONTACT STATED THAT WHILE APPROACHING AN INTERSECTION STOP SIGN AND MAKING A LEFT TURN THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD SHIFTED THE VEHICLE TO PARK, TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER WOODY FOLSOM CHRYSLER DODGE JEEP RAM 1859 GOLDEN ISLES W, BAXLEY, GA 31513, (888) 283-8230 WHERE IT WAS DIAGNOSED THAT THE TCM AND PCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY CROSSROAD. THE CONTACT STATED THAT WHILE APPROACHING AN INTERSECTION STOP SIGN AND MAKING A LEFT TURN THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD SHIFTED THE VEHICLE TO PARK, TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER WOODY FOLSOM CHRYSLER DODGE JEEP RAM 1859 GOLDEN ISLES W, BAXLEY, GA 31513, (888) 283-8230 WHERE IT WAS DIAGNOSED THAT THE TCM AND PCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Mfg Campaign: 11299298
Recall Date: Jan 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
WE WERE DRIVING MY CAR LAST NIGHT AND ALL OF A SUDDEN THERE WAS A BIG POP SOUND AND MY HUSBAND GOT HIT IN THE BACK OF THE HEAD WITH THE HEADREST. I GUESS WHAT HAD HAPPENED WAS THE HEADREST DEPLOYED OUT OF THE BLUE FOR NO REASON.
Corrective Action:
WE WERE DRIVING MY CAR LAST NIGHT AND ALL OF A SUDDEN THERE WAS A BIG POP SOUND AND MY HUSBAND GOT HIT IN THE BACK OF THE HEAD WITH THE HEADREST. I GUESS WHAT HAD HAPPENED WAS THE HEADREST DEPLOYED OUT OF THE BLUE FOR NO REASON.
Additional Notes:
WE WERE DRIVING MY CAR LAST NIGHT AND ALL OF A SUDDEN THERE WAS A BIG POP SOUND AND MY HUSBAND GOT HIT IN THE BACK OF THE HEAD WITH THE HEADREST. I GUESS WHAT HAD HAPPENED WAS THE HEADREST DEPLOYED OUT OF THE BLUE FOR NO REASON.
Mfg Campaign: 11297873
Recall Date: Jan 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE RANDOMLY STARTED JERKING AND LOSING POWER AS I DROVE HOME ON THE HIGHWAY. GOT IT CHECKED AND SAID IT WAS CAM SHAFT POSITION SENSOR BANK 1. GOT BOTH SENSORS CHANGED AND DID A RELEARN. AFTER 24 HOURS IT DID IT AGAIN. DONT KNOW IF IT IS WIRING OR COMPUTER PROBLEM...STILL GIVING SAME CODE WHEN CHECKED.
Corrective Action:
VEHICLE RANDOMLY STARTED JERKING AND LOSING POWER AS I DROVE HOME ON THE HIGHWAY. GOT IT CHECKED AND SAID IT WAS CAM SHAFT POSITION SENSOR BANK 1. GOT BOTH SENSORS CHANGED AND DID A RELEARN. AFTER 24 HOURS IT DID IT AGAIN. DONT KNOW IF IT IS WIRING OR COMPUTER PROBLEM...STILL GIVING SAME CODE WHEN CHECKED.
Additional Notes:
VEHICLE RANDOMLY STARTED JERKING AND LOSING POWER AS I DROVE HOME ON THE HIGHWAY. GOT IT CHECKED AND SAID IT WAS CAM SHAFT POSITION SENSOR BANK 1. GOT BOTH SENSORS CHANGED AND DID A RELEARN. AFTER 24 HOURS IT DID IT AGAIN. DONT KNOW IF IT IS WIRING OR COMPUTER PROBLEM...STILL GIVING SAME CODE WHEN CHECKED.
Mfg Campaign: 11296661
Recall Date: Jan 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER 65,500 MILES, MY TWO YEAR OLD DODGE JOURNEY HAS A CATASTROPHIC FAILURE. THE HYDRAULIC PUMP BLEW AND CAUSED COMPLETE DAMAGE TO THE TRANSMISSION COSTING ME $3500 TO GET THE COMPLETE TRANSMISSION REBUILT. IT'S RIDICULOUS THIS IS HAPPENING TO A 2 YEAR OLD CAR WITH ONLY 65K MILES ON IT
Corrective Action:
AFTER 65,500 MILES, MY TWO YEAR OLD DODGE JOURNEY HAS A CATASTROPHIC FAILURE. THE HYDRAULIC PUMP BLEW AND CAUSED COMPLETE DAMAGE TO THE TRANSMISSION COSTING ME $3500 TO GET THE COMPLETE TRANSMISSION REBUILT. IT'S RIDICULOUS THIS IS HAPPENING TO A 2 YEAR OLD CAR WITH ONLY 65K MILES ON IT
Additional Notes:
AFTER 65,500 MILES, MY TWO YEAR OLD DODGE JOURNEY HAS A CATASTROPHIC FAILURE. THE HYDRAULIC PUMP BLEW AND CAUSED COMPLETE DAMAGE TO THE TRANSMISSION COSTING ME $3500 TO GET THE COMPLETE TRANSMISSION REBUILT. IT'S RIDICULOUS THIS IS HAPPENING TO A 2 YEAR OLD CAR WITH ONLY 65K MILES ON IT
Mfg Campaign: 11291146
Recall Date: Dec 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION TEMPERATURE GAUGE INDICATED THAT IT WAS TOO HOT TO START. THE CONTACT STATED THAT IT COULD TAKE TEN TO THIRTY MINUTES FOR THE VEHICLE TO COOL DOWN. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SMOKY MOUNTAIN CHRYSLER DODGE JEEP RAM (556 HIGHLANDS RD, FRANKLIN, NC 28734, (828) 369-5003), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, THE VEHICLE STALLED AND WAS TAKEN TO THE SAME DEALER; HOWEVER, A FAILURE CODE COULD NOT BE LOCATED. THE DEALER PERFORMED A FLASH TO THE SYSTEM, BUT THE VEHICLE WAS NOT REPAIRED. THE STALLING FAILURE OCCURRED ONCE. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN TO HAYES CHRYSLER DODGE JEEP RAM OF GAINSVILLE (3115 FRONTAGE RD, GAINESVILLE, FL 30504 (770) 766-4758) WHERE IT WAS AWITING DIAGNOSES AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800. *LN CONSUMER STATED AGAIN ON 6/11/20 CAR STARTED THEN DIED AND TOWED TO DEALER. MECHANIC STATED FUEL PUMP IS NO LONGER FUNCTIONING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION TEMPERATURE GAUGE INDICATED THAT IT WAS TOO HOT TO START. THE CONTACT STATED THAT IT COULD TAKE TEN TO THIRTY MINUTES FOR THE VEHICLE TO COOL DOWN. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SMOKY MOUNTAIN CHRYSLER DODGE JEEP RAM (556 HIGHLANDS RD, FRANKLIN, NC 28734, (828) 369-5003), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, THE VEHICLE STALLED AND WAS TAKEN TO THE SAME DEALER; HOWEVER, A FAILURE CODE COULD NOT BE LOCATED. THE DEALER PERFORMED A FLASH TO THE SYSTEM, BUT THE VEHICLE WAS NOT REPAIRED. THE STALLING FAILURE OCCURRED ONCE. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN TO HAYES CHRYSLER DODGE JEEP RAM OF GAINSVILLE (3115 FRONTAGE RD, GAINESVILLE, FL 30504 (770) 766-4758) WHERE IT WAS AWITING DIAGNOSES AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800. *LN CONSUMER STATED AGAIN ON 6/11/20 CAR STARTED THEN DIED AND TOWED TO DEALER. MECHANIC STATED FUEL PUMP IS NO LONGER FUNCTIONING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION TEMPERATURE GAUGE INDICATED THAT IT WAS TOO HOT TO START. THE CONTACT STATED THAT IT COULD TAKE TEN TO THIRTY MINUTES FOR THE VEHICLE TO COOL DOWN. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SMOKY MOUNTAIN CHRYSLER DODGE JEEP RAM (556 HIGHLANDS RD, FRANKLIN, NC 28734, (828) 369-5003), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, THE VEHICLE STALLED AND WAS TAKEN TO THE SAME DEALER; HOWEVER, A FAILURE CODE COULD NOT BE LOCATED. THE DEALER PERFORMED A FLASH TO THE SYSTEM, BUT THE VEHICLE WAS NOT REPAIRED. THE STALLING FAILURE OCCURRED ONCE. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN TO HAYES CHRYSLER DODGE JEEP RAM OF GAINSVILLE (3115 FRONTAGE RD, GAINESVILLE, FL 30504 (770) 766-4758) WHERE IT WAS AWITING DIAGNOSES AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800. *LN CONSUMER STATED AGAIN ON 6/11/20 CAR STARTED THEN DIED AND TOWED TO DEALER. MECHANIC STATED FUEL PUMP IS NO LONGER FUNCTIONING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Mfg Campaign: 11289608
Recall Date: Dec 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION TEMPERATURE GAUGE INDICATED THAT IT WAS TOO HOT TO START. THE CONTACT STATED THAT IT COULD TAKE TEN TO THIRTY MINUTES FOR THE VEHICLE TO COOL DOWN. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SMOKY MOUNTAIN CHRYSLER DODGE JEEP RAM (556 HIGHLANDS RD, FRANKLIN, NC 28734, (828) 369-5003), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, THE VEHICLE STALLED AND WAS TAKEN TO THE SAME DEALER; HOWEVER, A FAILURE CODE COULD NOT BE LOCATED. THE DEALER PERFORMED A FLASH TO THE SYSTEM, BUT THE VEHICLE WAS NOT REPAIRED. THE STALLING FAILURE OCCURRED ONCE. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN TO HAYES CHRYSLER DODGE JEEP RAM OF GAINSVILLE (3115 FRONTAGE RD, GAINESVILLE, FL 30504 (770) 766-4758) WHERE IT WAS AWITING DIAGNOSES AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800. *LN CONSUMER STATED AGAIN ON 6/11/20 CAR STARTED THEN DIED AND TOWED TO DEALER. MECHANIC STATED FUEL PUMP IS NO LONGER FUNCTIONING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION TEMPERATURE GAUGE INDICATED THAT IT WAS TOO HOT TO START. THE CONTACT STATED THAT IT COULD TAKE TEN TO THIRTY MINUTES FOR THE VEHICLE TO COOL DOWN. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SMOKY MOUNTAIN CHRYSLER DODGE JEEP RAM (556 HIGHLANDS RD, FRANKLIN, NC 28734, (828) 369-5003), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, THE VEHICLE STALLED AND WAS TAKEN TO THE SAME DEALER; HOWEVER, A FAILURE CODE COULD NOT BE LOCATED. THE DEALER PERFORMED A FLASH TO THE SYSTEM, BUT THE VEHICLE WAS NOT REPAIRED. THE STALLING FAILURE OCCURRED ONCE. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN TO HAYES CHRYSLER DODGE JEEP RAM OF GAINSVILLE (3115 FRONTAGE RD, GAINESVILLE, FL 30504 (770) 766-4758) WHERE IT WAS AWITING DIAGNOSES AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800. *LN CONSUMER STATED AGAIN ON 6/11/20 CAR STARTED THEN DIED AND TOWED TO DEALER. MECHANIC STATED FUEL PUMP IS NO LONGER FUNCTIONING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION TEMPERATURE GAUGE INDICATED THAT IT WAS TOO HOT TO START. THE CONTACT STATED THAT IT COULD TAKE TEN TO THIRTY MINUTES FOR THE VEHICLE TO COOL DOWN. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SMOKY MOUNTAIN CHRYSLER DODGE JEEP RAM (556 HIGHLANDS RD, FRANKLIN, NC 28734, (828) 369-5003), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, THE VEHICLE STALLED AND WAS TAKEN TO THE SAME DEALER; HOWEVER, A FAILURE CODE COULD NOT BE LOCATED. THE DEALER PERFORMED A FLASH TO THE SYSTEM, BUT THE VEHICLE WAS NOT REPAIRED. THE STALLING FAILURE OCCURRED ONCE. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN TO HAYES CHRYSLER DODGE JEEP RAM OF GAINSVILLE (3115 FRONTAGE RD, GAINESVILLE, FL 30504 (770) 766-4758) WHERE IT WAS AWITING DIAGNOSES AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 47,800. *LN CONSUMER STATED AGAIN ON 6/11/20 CAR STARTED THEN DIED AND TOWED TO DEALER. MECHANIC STATED FUEL PUMP IS NO LONGER FUNCTIONING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Mfg Campaign: 11289608
Recall Date: Dec 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THERE HAVE BEEN SEVERAL OCCASIONS WHERE MY HEADLIGHTS AND TAIL LIGHTS HAVE WENT OUT WHILE I WAS DRIVING AND I GOT PULLED OVER THE OTHER NIGHT FOR NO HEADLIGHTS OR TAIL LIGHTS FOR IT BEING A HAZARD. I WORK NIGHT SHIFTS AND I NEED MY HEADLIGHTS AND TAIL LIGHTS UNLESS I AM IN A DIMLY LIGHT AREA AND I DONT KNOW OF THEY ARE ON OR NOT AND I DONT GET NO WARNING OF WHEN THEY ARE OFF. THAT IS WHY IM FILING THIS COMPLAINT.
Corrective Action:
THERE HAVE BEEN SEVERAL OCCASIONS WHERE MY HEADLIGHTS AND TAIL LIGHTS HAVE WENT OUT WHILE I WAS DRIVING AND I GOT PULLED OVER THE OTHER NIGHT FOR NO HEADLIGHTS OR TAIL LIGHTS FOR IT BEING A HAZARD. I WORK NIGHT SHIFTS AND I NEED MY HEADLIGHTS AND TAIL LIGHTS UNLESS I AM IN A DIMLY LIGHT AREA AND I DONT KNOW OF THEY ARE ON OR NOT AND I DONT GET NO WARNING OF WHEN THEY ARE OFF. THAT IS WHY IM FILING THIS COMPLAINT.
Additional Notes:
THERE HAVE BEEN SEVERAL OCCASIONS WHERE MY HEADLIGHTS AND TAIL LIGHTS HAVE WENT OUT WHILE I WAS DRIVING AND I GOT PULLED OVER THE OTHER NIGHT FOR NO HEADLIGHTS OR TAIL LIGHTS FOR IT BEING A HAZARD. I WORK NIGHT SHIFTS AND I NEED MY HEADLIGHTS AND TAIL LIGHTS UNLESS I AM IN A DIMLY LIGHT AREA AND I DONT KNOW OF THEY ARE ON OR NOT AND I DONT GET NO WARNING OF WHEN THEY ARE OFF. THAT IS WHY IM FILING THIS COMPLAINT.
Mfg Campaign: 11288796
Recall Date: Dec 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THERE HAVE BEEN SEVERAL OCCASIONS WHERE MY HEADLIGHTS AND TAIL LIGHTS HAVE WENT OUT WHILE I WAS DRIVING AND I GOT PULLED OVER THE OTHER NIGHT FOR NO HEADLIGHTS OR TAIL LIGHTS FOR IT BEING A HAZARD. I WORK NIGHT SHIFTS AND I NEED MY HEADLIGHTS AND TAIL LIGHTS UNLESS I AM IN A DIMLY LIGHT AREA AND I DONT KNOW OF THEY ARE ON OR NOT AND I DONT GET NO WARNING OF WHEN THEY ARE OFF. THAT IS WHY IM FILING THIS COMPLAINT.
Corrective Action:
THERE HAVE BEEN SEVERAL OCCASIONS WHERE MY HEADLIGHTS AND TAIL LIGHTS HAVE WENT OUT WHILE I WAS DRIVING AND I GOT PULLED OVER THE OTHER NIGHT FOR NO HEADLIGHTS OR TAIL LIGHTS FOR IT BEING A HAZARD. I WORK NIGHT SHIFTS AND I NEED MY HEADLIGHTS AND TAIL LIGHTS UNLESS I AM IN A DIMLY LIGHT AREA AND I DONT KNOW OF THEY ARE ON OR NOT AND I DONT GET NO WARNING OF WHEN THEY ARE OFF. THAT IS WHY IM FILING THIS COMPLAINT.
Additional Notes:
THERE HAVE BEEN SEVERAL OCCASIONS WHERE MY HEADLIGHTS AND TAIL LIGHTS HAVE WENT OUT WHILE I WAS DRIVING AND I GOT PULLED OVER THE OTHER NIGHT FOR NO HEADLIGHTS OR TAIL LIGHTS FOR IT BEING A HAZARD. I WORK NIGHT SHIFTS AND I NEED MY HEADLIGHTS AND TAIL LIGHTS UNLESS I AM IN A DIMLY LIGHT AREA AND I DONT KNOW OF THEY ARE ON OR NOT AND I DONT GET NO WARNING OF WHEN THEY ARE OFF. THAT IS WHY IM FILING THIS COMPLAINT.
Mfg Campaign: 11288796
Recall Date: Dec 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD AND SMOKE APPEARED FROM THE FRONT END OF THE VEHICLE. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND THE OCCUPANTS EXITED THE VEHICLE. AFTERWARDS, THE VEHICLE BURST INTO FLAMES AND BURNED TO THE GROUND. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Corrective Action:
TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD AND SMOKE APPEARED FROM THE FRONT END OF THE VEHICLE. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND THE OCCUPANTS EXITED THE VEHICLE. AFTERWARDS, THE VEHICLE BURST INTO FLAMES AND BURNED TO THE GROUND. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Additional Notes:
TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD AND SMOKE APPEARED FROM THE FRONT END OF THE VEHICLE. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND THE OCCUPANTS EXITED THE VEHICLE. AFTERWARDS, THE VEHICLE BURST INTO FLAMES AND BURNED TO THE GROUND. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Mfg Campaign: 11286917
Recall Date: Dec 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I JUST BECAME AWARE THAT A RECALL WAS MADE FOR MY VEHICLE, A 2017 DODGE JOURNEY. LAST YEAR I HAD AN ACCIDENT IN NORRISTOWN, PA AFTER MY CAR FAILED TO STOP OR SLOW DOWN WHILE ATTEMPTING TO TURN LEFT WITH CRUISE CONTROL ACTIVATED ON A CITY STREET. MY VEHICLE WENT UP A HILL, OVER A COUPLE OF FENCES, BEFORE STOPPING AGAINST A TREE. A FEW INCHES FURTHER RIGHT AND MY 17 YEAR OLD DAUGHTER MIGHT HAVE BEEN BADLY HURT OR KILLED. MY CAR HAD BODY DAMAGE, THE BUMPER TORN OFF, THE PASSENGER DOORS DAMAGED, THE RADIATOR AND AC DAMAGED (AC STILL DOESN'T WORK), AND I NEEDED TO HAVE THE CONDENSER REPLACED. I KNEW THE CAR HAD MALFUNCTIONED, BUT NEVER RECEIVED ANY CALLS OR LETTERS ABOUT ANY RECALLS DESPITE BUYING THE CAR BRAND NEW.
Corrective Action:
I JUST BECAME AWARE THAT A RECALL WAS MADE FOR MY VEHICLE, A 2017 DODGE JOURNEY. LAST YEAR I HAD AN ACCIDENT IN NORRISTOWN, PA AFTER MY CAR FAILED TO STOP OR SLOW DOWN WHILE ATTEMPTING TO TURN LEFT WITH CRUISE CONTROL ACTIVATED ON A CITY STREET. MY VEHICLE WENT UP A HILL, OVER A COUPLE OF FENCES, BEFORE STOPPING AGAINST A TREE. A FEW INCHES FURTHER RIGHT AND MY 17 YEAR OLD DAUGHTER MIGHT HAVE BEEN BADLY HURT OR KILLED. MY CAR HAD BODY DAMAGE, THE BUMPER TORN OFF, THE PASSENGER DOORS DAMAGED, THE RADIATOR AND AC DAMAGED (AC STILL DOESN'T WORK), AND I NEEDED TO HAVE THE CONDENSER REPLACED. I KNEW THE CAR HAD MALFUNCTIONED, BUT NEVER RECEIVED ANY CALLS OR LETTERS ABOUT ANY RECALLS DESPITE BUYING THE CAR BRAND NEW.
Additional Notes:
I JUST BECAME AWARE THAT A RECALL WAS MADE FOR MY VEHICLE, A 2017 DODGE JOURNEY. LAST YEAR I HAD AN ACCIDENT IN NORRISTOWN, PA AFTER MY CAR FAILED TO STOP OR SLOW DOWN WHILE ATTEMPTING TO TURN LEFT WITH CRUISE CONTROL ACTIVATED ON A CITY STREET. MY VEHICLE WENT UP A HILL, OVER A COUPLE OF FENCES, BEFORE STOPPING AGAINST A TREE. A FEW INCHES FURTHER RIGHT AND MY 17 YEAR OLD DAUGHTER MIGHT HAVE BEEN BADLY HURT OR KILLED. MY CAR HAD BODY DAMAGE, THE BUMPER TORN OFF, THE PASSENGER DOORS DAMAGED, THE RADIATOR AND AC DAMAGED (AC STILL DOESN'T WORK), AND I NEEDED TO HAVE THE CONDENSER REPLACED. I KNEW THE CAR HAD MALFUNCTIONED, BUT NEVER RECEIVED ANY CALLS OR LETTERS ABOUT ANY RECALLS DESPITE BUYING THE CAR BRAND NEW.
Mfg Campaign: 11286949
Recall Date: Dec 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I JUST BECAME AWARE THAT A RECALL WAS MADE FOR MY VEHICLE, A 2017 DODGE JOURNEY. LAST YEAR I HAD AN ACCIDENT IN NORRISTOWN, PA AFTER MY CAR FAILED TO STOP OR SLOW DOWN WHILE ATTEMPTING TO TURN LEFT WITH CRUISE CONTROL ACTIVATED ON A CITY STREET. MY VEHICLE WENT UP A HILL, OVER A COUPLE OF FENCES, BEFORE STOPPING AGAINST A TREE. A FEW INCHES FURTHER RIGHT AND MY 17 YEAR OLD DAUGHTER MIGHT HAVE BEEN BADLY HURT OR KILLED. MY CAR HAD BODY DAMAGE, THE BUMPER TORN OFF, THE PASSENGER DOORS DAMAGED, THE RADIATOR AND AC DAMAGED (AC STILL DOESN'T WORK), AND I NEEDED TO HAVE THE CONDENSER REPLACED. I KNEW THE CAR HAD MALFUNCTIONED, BUT NEVER RECEIVED ANY CALLS OR LETTERS ABOUT ANY RECALLS DESPITE BUYING THE CAR BRAND NEW.
Corrective Action:
I JUST BECAME AWARE THAT A RECALL WAS MADE FOR MY VEHICLE, A 2017 DODGE JOURNEY. LAST YEAR I HAD AN ACCIDENT IN NORRISTOWN, PA AFTER MY CAR FAILED TO STOP OR SLOW DOWN WHILE ATTEMPTING TO TURN LEFT WITH CRUISE CONTROL ACTIVATED ON A CITY STREET. MY VEHICLE WENT UP A HILL, OVER A COUPLE OF FENCES, BEFORE STOPPING AGAINST A TREE. A FEW INCHES FURTHER RIGHT AND MY 17 YEAR OLD DAUGHTER MIGHT HAVE BEEN BADLY HURT OR KILLED. MY CAR HAD BODY DAMAGE, THE BUMPER TORN OFF, THE PASSENGER DOORS DAMAGED, THE RADIATOR AND AC DAMAGED (AC STILL DOESN'T WORK), AND I NEEDED TO HAVE THE CONDENSER REPLACED. I KNEW THE CAR HAD MALFUNCTIONED, BUT NEVER RECEIVED ANY CALLS OR LETTERS ABOUT ANY RECALLS DESPITE BUYING THE CAR BRAND NEW.
Additional Notes:
I JUST BECAME AWARE THAT A RECALL WAS MADE FOR MY VEHICLE, A 2017 DODGE JOURNEY. LAST YEAR I HAD AN ACCIDENT IN NORRISTOWN, PA AFTER MY CAR FAILED TO STOP OR SLOW DOWN WHILE ATTEMPTING TO TURN LEFT WITH CRUISE CONTROL ACTIVATED ON A CITY STREET. MY VEHICLE WENT UP A HILL, OVER A COUPLE OF FENCES, BEFORE STOPPING AGAINST A TREE. A FEW INCHES FURTHER RIGHT AND MY 17 YEAR OLD DAUGHTER MIGHT HAVE BEEN BADLY HURT OR KILLED. MY CAR HAD BODY DAMAGE, THE BUMPER TORN OFF, THE PASSENGER DOORS DAMAGED, THE RADIATOR AND AC DAMAGED (AC STILL DOESN'T WORK), AND I NEEDED TO HAVE THE CONDENSER REPLACED. I KNEW THE CAR HAD MALFUNCTIONED, BUT NEVER RECEIVED ANY CALLS OR LETTERS ABOUT ANY RECALLS DESPITE BUYING THE CAR BRAND NEW.
Mfg Campaign: 11286949
Recall Date: Dec 4, 2019
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