Complaints & Recalls
Consumer Complaints
82 ComplaintsChrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rearview camera displayed an upside-down image. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rearview camera displayed an upside-down image. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rearview camera displayed an upside-down image. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11529623
Recall Date: Jun 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Front cylinder head number two is misfiring. It is a known problem with this engine and older models have an extended warranty. My 2019 is not covered. It’s an expensive repair and seems like a problem.
Corrective Action:
Front cylinder head number two is misfiring. It is a known problem with this engine and older models have an extended warranty. My 2019 is not covered. It’s an expensive repair and seems like a problem.
Additional Notes:
Front cylinder head number two is misfiring. It is a known problem with this engine and older models have an extended warranty. My 2019 is not covered. It’s an expensive repair and seems like a problem.
Mfg Campaign: 11527779
Recall Date: Jun 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Front cylinder head number two is misfiring. It is a known problem with this engine and older models have an extended warranty. My 2019 is not covered. It’s an expensive repair and seems like a problem.
Corrective Action:
Front cylinder head number two is misfiring. It is a known problem with this engine and older models have an extended warranty. My 2019 is not covered. It’s an expensive repair and seems like a problem.
Additional Notes:
Front cylinder head number two is misfiring. It is a known problem with this engine and older models have an extended warranty. My 2019 is not covered. It’s an expensive repair and seems like a problem.
Mfg Campaign: 11527779
Recall Date: Jun 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back up camera is upside down, blurry or does not work, when in reverse
Corrective Action:
Back up camera is upside down, blurry or does not work, when in reverse
Additional Notes:
Back up camera is upside down, blurry or does not work, when in reverse
Mfg Campaign: 11519181
Recall Date: Apr 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Passenger head rest popped open with great force barely missing my head as I was getting into my seat. Now i fear it is a matter of time till the driver head rest pops open. May cause great damage to other drivers if it happens while driving.
Corrective Action:
Passenger head rest popped open with great force barely missing my head as I was getting into my seat. Now i fear it is a matter of time till the driver head rest pops open. May cause great damage to other drivers if it happens while driving.
Additional Notes:
Passenger head rest popped open with great force barely missing my head as I was getting into my seat. Now i fear it is a matter of time till the driver head rest pops open. May cause great damage to other drivers if it happens while driving.
Mfg Campaign: 11518454
Recall Date: Apr 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
With less than 29000 miles the backup camera has failed. While trying to back up and use rear view mirror it’s almost impossible to see what’s behind the vehicle. Dodge says this vehicle is out of warranty because of over 36 months. What’s it take 10-12 kids to be backed over in-order to issue recalls. There’s numerous others complaining about this. Please in the interest of SAFETY please consider recall on this. I thank you in advance for safety. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
With less than 29000 miles the backup camera has failed. While trying to back up and use rear view mirror it’s almost impossible to see what’s behind the vehicle. Dodge says this vehicle is out of warranty because of over 36 months. What’s it take 10-12 kids to be backed over in-order to issue recalls. There’s numerous others complaining about this. Please in the interest of SAFETY please consider recall on this. I thank you in advance for safety. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
With less than 29000 miles the backup camera has failed. While trying to back up and use rear view mirror it’s almost impossible to see what’s behind the vehicle. Dodge says this vehicle is out of warranty because of over 36 months. What’s it take 10-12 kids to be backed over in-order to issue recalls. There’s numerous others complaining about this. Please in the interest of SAFETY please consider recall on this. I thank you in advance for safety. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11505462
Recall Date: Feb 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Same issue is occurring in my vehicle as a recall that has occurred with years up to 2016. Upon startup in cold weather the power steering fluid leaks from the vehicle.
Corrective Action:
Same issue is occurring in my vehicle as a recall that has occurred with years up to 2016. Upon startup in cold weather the power steering fluid leaks from the vehicle.
Additional Notes:
Same issue is occurring in my vehicle as a recall that has occurred with years up to 2016. Upon startup in cold weather the power steering fluid leaks from the vehicle.
Mfg Campaign: 11505291
Recall Date: Feb 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
As I was driving, I began to park. I put my foot on the brake and proceeded to put car in reverse. The back up camera began to flash. Once it stopped flashing, the image on the screen was upside down. It’s is available for inspection. This is a safety hazard. The purpose of the camera is so that people can see what’s behind them. If the Camry isn’t functioning properly it’s can cause accidents. No warning. The camera just randomly did this. And since then the camera has been upside down. I have never had this issue before. I cut the car off for days at a time and the issue will not go away. I googled the issue and a lot of people with Dodge automobiles have had similar issues.
Corrective Action:
As I was driving, I began to park. I put my foot on the brake and proceeded to put car in reverse. The back up camera began to flash. Once it stopped flashing, the image on the screen was upside down. It’s is available for inspection. This is a safety hazard. The purpose of the camera is so that people can see what’s behind them. If the Camry isn’t functioning properly it’s can cause accidents. No warning. The camera just randomly did this. And since then the camera has been upside down. I have never had this issue before. I cut the car off for days at a time and the issue will not go away. I googled the issue and a lot of people with Dodge automobiles have had similar issues.
Additional Notes:
As I was driving, I began to park. I put my foot on the brake and proceeded to put car in reverse. The back up camera began to flash. Once it stopped flashing, the image on the screen was upside down. It’s is available for inspection. This is a safety hazard. The purpose of the camera is so that people can see what’s behind them. If the Camry isn’t functioning properly it’s can cause accidents. No warning. The camera just randomly did this. And since then the camera has been upside down. I have never had this issue before. I cut the car off for days at a time and the issue will not go away. I googled the issue and a lot of people with Dodge automobiles have had similar issues.
Mfg Campaign: 11504346
Recall Date: Jan 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
As I was driving, I began to park. I put my foot on the brake and proceeded to put car in reverse. The back up camera began to flash. Once it stopped flashing, the image on the screen was upside down. It’s is available for inspection. This is a safety hazard. The purpose of the camera is so that people can see what’s behind them. If the Camry isn’t functioning properly it’s can cause accidents. No warning. The camera just randomly did this. And since then the camera has been upside down. I have never had this issue before. I cut the car off for days at a time and the issue will not go away. I googled the issue and a lot of people with Dodge automobiles have had similar issues.
Corrective Action:
As I was driving, I began to park. I put my foot on the brake and proceeded to put car in reverse. The back up camera began to flash. Once it stopped flashing, the image on the screen was upside down. It’s is available for inspection. This is a safety hazard. The purpose of the camera is so that people can see what’s behind them. If the Camry isn’t functioning properly it’s can cause accidents. No warning. The camera just randomly did this. And since then the camera has been upside down. I have never had this issue before. I cut the car off for days at a time and the issue will not go away. I googled the issue and a lot of people with Dodge automobiles have had similar issues.
Additional Notes:
As I was driving, I began to park. I put my foot on the brake and proceeded to put car in reverse. The back up camera began to flash. Once it stopped flashing, the image on the screen was upside down. It’s is available for inspection. This is a safety hazard. The purpose of the camera is so that people can see what’s behind them. If the Camry isn’t functioning properly it’s can cause accidents. No warning. The camera just randomly did this. And since then the camera has been upside down. I have never had this issue before. I cut the car off for days at a time and the issue will not go away. I googled the issue and a lot of people with Dodge automobiles have had similar issues.
Mfg Campaign: 11504346
Recall Date: Jan 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle is shifted into reverse but car will not move. Vehicle is only 4 years old with roughly 73,000 miles on it. After speaking with a mechanic, it has been found that there are issues with the transmission. Transmission will need to be replaced or rebuilt.
Corrective Action:
Vehicle is shifted into reverse but car will not move. Vehicle is only 4 years old with roughly 73,000 miles on it. After speaking with a mechanic, it has been found that there are issues with the transmission. Transmission will need to be replaced or rebuilt.
Additional Notes:
Vehicle is shifted into reverse but car will not move. Vehicle is only 4 years old with roughly 73,000 miles on it. After speaking with a mechanic, it has been found that there are issues with the transmission. Transmission will need to be replaced or rebuilt.
Mfg Campaign: 11503975
Recall Date: Jan 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The back up camera started to go in and out suddenly. Then all of sudden I started to get an upside down imade with red and green stripes and with stripe at the top. I saw the journey up to 2018 has a recall for this issue but mine is a 2019 and this just randomly started on 12/08/2022.
Corrective Action:
The back up camera started to go in and out suddenly. Then all of sudden I started to get an upside down imade with red and green stripes and with stripe at the top. I saw the journey up to 2018 has a recall for this issue but mine is a 2019 and this just randomly started on 12/08/2022.
Additional Notes:
The back up camera started to go in and out suddenly. Then all of sudden I started to get an upside down imade with red and green stripes and with stripe at the top. I saw the journey up to 2018 has a recall for this issue but mine is a 2019 and this just randomly started on 12/08/2022.
Mfg Campaign: 11496964
Recall Date: Dec 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Rear ended and side swiped by truck going over 75 mph. Collision disabled engine and vehicle. Air bags did not deploy.
Corrective Action:
Rear ended and side swiped by truck going over 75 mph. Collision disabled engine and vehicle. Air bags did not deploy.
Additional Notes:
Rear ended and side swiped by truck going over 75 mph. Collision disabled engine and vehicle. Air bags did not deploy.
Mfg Campaign: 11463763
Recall Date: May 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear ended and side swiped by truck going over 75 mph. Collision disabled engine and vehicle. Air bags did not deploy.
Corrective Action:
Rear ended and side swiped by truck going over 75 mph. Collision disabled engine and vehicle. Air bags did not deploy.
Additional Notes:
Rear ended and side swiped by truck going over 75 mph. Collision disabled engine and vehicle. Air bags did not deploy.
Mfg Campaign: 11463763
Recall Date: May 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Rear ended and side swiped by truck going over 75 mph. Collision disabled engine and vehicle. Air bags did not deploy.
Corrective Action:
Rear ended and side swiped by truck going over 75 mph. Collision disabled engine and vehicle. Air bags did not deploy.
Additional Notes:
Rear ended and side swiped by truck going over 75 mph. Collision disabled engine and vehicle. Air bags did not deploy.
Mfg Campaign: 11463763
Recall Date: May 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Seat wont close in back seat second row wont close at all it broken itself
Corrective Action:
Seat wont close in back seat second row wont close at all it broken itself
Additional Notes:
Seat wont close in back seat second row wont close at all it broken itself
Mfg Campaign: 11450312
Recall Date: Feb 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
All seat have side power move for open and close in second row and front row press down n up area plastic area holder it broke all of 4 of them seat broken for no reason
Corrective Action:
All seat have side power move for open and close in second row and front row press down n up area plastic area holder it broke all of 4 of them seat broken for no reason
Additional Notes:
All seat have side power move for open and close in second row and front row press down n up area plastic area holder it broke all of 4 of them seat broken for no reason
Mfg Campaign: 11450313
Recall Date: Feb 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Ever time I drive my airbag light will come on and stay on for 5-10 mins then go off for 5-10 mins then come back on. Something is seriously going on with my cars air bags
Corrective Action:
Ever time I drive my airbag light will come on and stay on for 5-10 mins then go off for 5-10 mins then come back on. Something is seriously going on with my cars air bags
Additional Notes:
Ever time I drive my airbag light will come on and stay on for 5-10 mins then go off for 5-10 mins then come back on. Something is seriously going on with my cars air bags
Mfg Campaign: 11438294
Recall Date: Oct 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving I came to a stop sign on a hill and the vehicle shut off on its own and started rolling backwards down the hill. I tried to brake but it wouldn't let me so I was forced to throw it into park so it would stop. This is the second time this has happened where the car shut off on its own while in drive.
Corrective Action:
While driving I came to a stop sign on a hill and the vehicle shut off on its own and started rolling backwards down the hill. I tried to brake but it wouldn't let me so I was forced to throw it into park so it would stop. This is the second time this has happened where the car shut off on its own while in drive.
Additional Notes:
While driving I came to a stop sign on a hill and the vehicle shut off on its own and started rolling backwards down the hill. I tried to brake but it wouldn't let me so I was forced to throw it into park so it would stop. This is the second time this has happened where the car shut off on its own while in drive.
Mfg Campaign: 11426299
Recall Date: Jul 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CAR "CLUNKS" WHEN GOING FROM REVERSE TO DRIVE, SPORADICALLY. ALSO THE TRANSMISSION "SLIPS" OCCASIONALLY. I HAVE BROUGHT IT TO THE DEALERSHIP, CHANGED ALL ENGINE MOUNTS, NOVEMBER 2020. BROUGHT IT BACK A WEEK LATER WHEN I COULD GET AN APPOINTMENT, STILL DOING IT. THEY CLAIM I AM NOT "STOPPING FULLY" BEFORE GOING FROM REVERSE TO DRIVE, AND SAY THEY HAVE DONE ALL THEY COULD. SPOKE TO FRIEND WHO ALSO OWNS A DODGE JOURNEY. SHE HAS THE SAME PROBLEM. I FEEL THIS IS A SAFETY ISSUE SINCE IT IS OBVIOUSLY DAMAGING THE TRANSMISSION EACH TIME THIS HAPPENS, AND THAT IT IS NOT SLIPPING WHEN ACCELERATING AND CHANGING GEARS (AUTO TRANSMISSION).
Corrective Action:
CAR "CLUNKS" WHEN GOING FROM REVERSE TO DRIVE, SPORADICALLY. ALSO THE TRANSMISSION "SLIPS" OCCASIONALLY. I HAVE BROUGHT IT TO THE DEALERSHIP, CHANGED ALL ENGINE MOUNTS, NOVEMBER 2020. BROUGHT IT BACK A WEEK LATER WHEN I COULD GET AN APPOINTMENT, STILL DOING IT. THEY CLAIM I AM NOT "STOPPING FULLY" BEFORE GOING FROM REVERSE TO DRIVE, AND SAY THEY HAVE DONE ALL THEY COULD. SPOKE TO FRIEND WHO ALSO OWNS A DODGE JOURNEY. SHE HAS THE SAME PROBLEM. I FEEL THIS IS A SAFETY ISSUE SINCE IT IS OBVIOUSLY DAMAGING THE TRANSMISSION EACH TIME THIS HAPPENS, AND THAT IT IS NOT SLIPPING WHEN ACCELERATING AND CHANGING GEARS (AUTO TRANSMISSION).
Additional Notes:
CAR "CLUNKS" WHEN GOING FROM REVERSE TO DRIVE, SPORADICALLY. ALSO THE TRANSMISSION "SLIPS" OCCASIONALLY. I HAVE BROUGHT IT TO THE DEALERSHIP, CHANGED ALL ENGINE MOUNTS, NOVEMBER 2020. BROUGHT IT BACK A WEEK LATER WHEN I COULD GET AN APPOINTMENT, STILL DOING IT. THEY CLAIM I AM NOT "STOPPING FULLY" BEFORE GOING FROM REVERSE TO DRIVE, AND SAY THEY HAVE DONE ALL THEY COULD. SPOKE TO FRIEND WHO ALSO OWNS A DODGE JOURNEY. SHE HAS THE SAME PROBLEM. I FEEL THIS IS A SAFETY ISSUE SINCE IT IS OBVIOUSLY DAMAGING THE TRANSMISSION EACH TIME THIS HAPPENS, AND THAT IT IS NOT SLIPPING WHEN ACCELERATING AND CHANGING GEARS (AUTO TRANSMISSION).
Mfg Campaign: 11395232
Recall Date: Feb 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SPORADICALLY CLUNKS FROM REVERSE TO DRIVE. DEALER REPLACED ALL MOTOR MOUNTS. STILL DOES IT.
Corrective Action:
TRANSMISSION SPORADICALLY CLUNKS FROM REVERSE TO DRIVE. DEALER REPLACED ALL MOTOR MOUNTS. STILL DOES IT.
Additional Notes:
TRANSMISSION SPORADICALLY CLUNKS FROM REVERSE TO DRIVE. DEALER REPLACED ALL MOTOR MOUNTS. STILL DOES IT.
Mfg Campaign: 11384751
Recall Date: Dec 23, 2020
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