Complaints & Recalls
Consumer Complaints
51 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rearview camera goes out at times. It just has a black screen. Other times the camera view is upside down or there are lines through the camera image. Other times it works just fine. There are intermittent issues with the camera throughout the day. This seems to have been the same issue as the 2018 rearview camera recall. This puts people at danger by not being able to see what is behind the vehicle. With the rear window being as high as it is, not being able to fully see what's behind you can cause an accident. There are no warnings or lights that appear to let you know there is an issue. Once you place the vehicle in reverse, you have to wait and see if the camera will work.
Corrective Action:
The rearview camera goes out at times. It just has a black screen. Other times the camera view is upside down or there are lines through the camera image. Other times it works just fine. There are intermittent issues with the camera throughout the day. This seems to have been the same issue as the 2018 rearview camera recall. This puts people at danger by not being able to see what is behind the vehicle. With the rear window being as high as it is, not being able to fully see what's behind you can cause an accident. There are no warnings or lights that appear to let you know there is an issue. Once you place the vehicle in reverse, you have to wait and see if the camera will work.
Additional Notes:
The rearview camera goes out at times. It just has a black screen. Other times the camera view is upside down or there are lines through the camera image. Other times it works just fine. There are intermittent issues with the camera throughout the day. This seems to have been the same issue as the 2018 rearview camera recall. This puts people at danger by not being able to see what is behind the vehicle. With the rear window being as high as it is, not being able to fully see what's behind you can cause an accident. There are no warnings or lights that appear to let you know there is an issue. Once you place the vehicle in reverse, you have to wait and see if the camera will work.
Mfg Campaign: 11670998
Recall Date: Jul 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The back-up camera will not work sometimes. The screen will display a camera with a line through it, or it will be black or upside down. It has happened in the middle of backing up, or it happens when the car is started and put in reverse. Sometimes it comes up, sometimes it happens for days at a time.
Corrective Action:
The back-up camera will not work sometimes. The screen will display a camera with a line through it, or it will be black or upside down. It has happened in the middle of backing up, or it happens when the car is started and put in reverse. Sometimes it comes up, sometimes it happens for days at a time.
Additional Notes:
The back-up camera will not work sometimes. The screen will display a camera with a line through it, or it will be black or upside down. It has happened in the middle of backing up, or it happens when the car is started and put in reverse. Sometimes it comes up, sometimes it happens for days at a time.
Mfg Campaign: 11670694
Recall Date: Jul 2, 2025
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My 2020 Dodge Journey has a persistent issue with the passenger-side headlight. Despite multiple bulb replacements, the problem continues, leading to failure of vehicle inspections. Three independent mechanics have examined the vehicle, consistently identifying the problem as originating within the headlight socket or wiring harness, yet no warning light indicates a malfunction. This recurring failure appears to be a known issue affecting other Dodge Journey models, specifically impacting the passenger-side headlight. While I have experienced no other electrical problems since purchasing the vehicle, Dodge is requesting a $200 diagnostic fee to confirm a suspected wiring harness fault. I respectfully request a resolution to this recurring problem, given its apparent prevalence within the Dodge Journey model range and the lack of any contributing factors on my part.
Corrective Action:
My 2020 Dodge Journey has a persistent issue with the passenger-side headlight. Despite multiple bulb replacements, the problem continues, leading to failure of vehicle inspections. Three independent mechanics have examined the vehicle, consistently identifying the problem as originating within the headlight socket or wiring harness, yet no warning light indicates a malfunction. This recurring failure appears to be a known issue affecting other Dodge Journey models, specifically impacting the passenger-side headlight. While I have experienced no other electrical problems since purchasing the vehicle, Dodge is requesting a $200 diagnostic fee to confirm a suspected wiring harness fault. I respectfully request a resolution to this recurring problem, given its apparent prevalence within the Dodge Journey model range and the lack of any contributing factors on my part.
Additional Notes:
My 2020 Dodge Journey has a persistent issue with the passenger-side headlight. Despite multiple bulb replacements, the problem continues, leading to failure of vehicle inspections. Three independent mechanics have examined the vehicle, consistently identifying the problem as originating within the headlight socket or wiring harness, yet no warning light indicates a malfunction. This recurring failure appears to be a known issue affecting other Dodge Journey models, specifically impacting the passenger-side headlight. While I have experienced no other electrical problems since purchasing the vehicle, Dodge is requesting a $200 diagnostic fee to confirm a suspected wiring harness fault. I respectfully request a resolution to this recurring problem, given its apparent prevalence within the Dodge Journey model range and the lack of any contributing factors on my part.
Mfg Campaign: 11670433
Recall Date: Jul 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased my 2020 Dodge Journey brand new. About 2 years ago the back up camera view flipped upside down. I took it to the dealership where I was told it wasn’t covered on a warranty and it would be close to $800 to replace. They said it has to be replaced and cannot just be fixed. After doing a lot of research online about this it seems like a very, very common problem. This should absolutely be a recall.
Corrective Action:
I purchased my 2020 Dodge Journey brand new. About 2 years ago the back up camera view flipped upside down. I took it to the dealership where I was told it wasn’t covered on a warranty and it would be close to $800 to replace. They said it has to be replaced and cannot just be fixed. After doing a lot of research online about this it seems like a very, very common problem. This should absolutely be a recall.
Additional Notes:
I purchased my 2020 Dodge Journey brand new. About 2 years ago the back up camera view flipped upside down. I took it to the dealership where I was told it wasn’t covered on a warranty and it would be close to $800 to replace. They said it has to be replaced and cannot just be fixed. After doing a lot of research online about this it seems like a very, very common problem. This should absolutely be a recall.
Mfg Campaign: 11667858
Recall Date: Jun 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The back up camera is not working properly. It goes in and out. Sometimes it gets completely stuck on blocking visibility.
Corrective Action:
The back up camera is not working properly. It goes in and out. Sometimes it gets completely stuck on blocking visibility.
Additional Notes:
The back up camera is not working properly. It goes in and out. Sometimes it gets completely stuck on blocking visibility.
Mfg Campaign: 11667302
Recall Date: Jun 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green light. It was replaced by the dealership and started doing the same things again after one month. There is also an issue with my radio. It works when it once the volume stops working when he wants and the Bluetooth works when he wants it has also been replaced by the dealership and now they won’t replace it again because it has been replaced.
Corrective Action:
I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green light. It was replaced by the dealership and started doing the same things again after one month. There is also an issue with my radio. It works when it once the volume stops working when he wants and the Bluetooth works when he wants it has also been replaced by the dealership and now they won’t replace it again because it has been replaced.
Additional Notes:
I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green light. It was replaced by the dealership and started doing the same things again after one month. There is also an issue with my radio. It works when it once the volume stops working when he wants and the Bluetooth works when he wants it has also been replaced by the dealership and now they won’t replace it again because it has been replaced.
Mfg Campaign: 11664096
Recall Date: May 31, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green light. It was replaced by the dealership and started doing the same things again after one month. There is also an issue with my radio. It works when it once the volume stops working when he wants and the Bluetooth works when he wants it has also been replaced by the dealership and now they won’t replace it again because it has been replaced.
Corrective Action:
I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green light. It was replaced by the dealership and started doing the same things again after one month. There is also an issue with my radio. It works when it once the volume stops working when he wants and the Bluetooth works when he wants it has also been replaced by the dealership and now they won’t replace it again because it has been replaced.
Additional Notes:
I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green light. It was replaced by the dealership and started doing the same things again after one month. There is also an issue with my radio. It works when it once the volume stops working when he wants and the Bluetooth works when he wants it has also been replaced by the dealership and now they won’t replace it again because it has been replaced.
Mfg Campaign: 11664096
Recall Date: May 31, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green light. It was replaced by the dealership and started doing the same things again after one month. There is also an issue with my radio. It works when it once the volume stops working when he wants and the Bluetooth works when he wants it has also been replaced by the dealership and now they won’t replace it again because it has been replaced.
Corrective Action:
I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green light. It was replaced by the dealership and started doing the same things again after one month. There is also an issue with my radio. It works when it once the volume stops working when he wants and the Bluetooth works when he wants it has also been replaced by the dealership and now they won’t replace it again because it has been replaced.
Additional Notes:
I purchased my 2020 in April of 2021 brand new. When I’m driving my SUV, it will stall and not pick up speed, but my RPM still rise. Both of my front headlights fog all the time and have been replaced multiple times. The fog makes the lightbulbs blow and they have been replaced multiple times. The back up camera is turns upside down stops working when it wants to goes black and also has a green light. It was replaced by the dealership and started doing the same things again after one month. There is also an issue with my radio. It works when it once the volume stops working when he wants and the Bluetooth works when he wants it has also been replaced by the dealership and now they won’t replace it again because it has been replaced.
Mfg Campaign: 11664096
Recall Date: May 31, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back-up camera began exhibiting issues, eg flashing screen, upside picture, white screen. It intermittently corrects but only for a brief time. Began three months ago, about March 2025, progressively getting worse. No warnings. Learned to rely on the camera for back-up safety to pedestrians, my car, others cars. Researched problem online and discussed with others having same issue even after dealership inspections and/or camera replacement to no avail/problem continued. My 2020 Dodge Journey was purchased new in January 2021 and only has 39,000 miles, is garaged daily, and is available for inspection upon request.
Corrective Action:
Back-up camera began exhibiting issues, eg flashing screen, upside picture, white screen. It intermittently corrects but only for a brief time. Began three months ago, about March 2025, progressively getting worse. No warnings. Learned to rely on the camera for back-up safety to pedestrians, my car, others cars. Researched problem online and discussed with others having same issue even after dealership inspections and/or camera replacement to no avail/problem continued. My 2020 Dodge Journey was purchased new in January 2021 and only has 39,000 miles, is garaged daily, and is available for inspection upon request.
Additional Notes:
Back-up camera began exhibiting issues, eg flashing screen, upside picture, white screen. It intermittently corrects but only for a brief time. Began three months ago, about March 2025, progressively getting worse. No warnings. Learned to rely on the camera for back-up safety to pedestrians, my car, others cars. Researched problem online and discussed with others having same issue even after dealership inspections and/or camera replacement to no avail/problem continued. My 2020 Dodge Journey was purchased new in January 2021 and only has 39,000 miles, is garaged daily, and is available for inspection upon request.
Mfg Campaign: 11661702
Recall Date: May 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
My backup camera has a black screen when it was working it was poor quality even if it was clean, the sensors for backing up have failed! Warning message comes on on the dash but the fuses and all have been checked big safety issue living where there many children have to park on side of road because can see backing up
Corrective Action:
My backup camera has a black screen when it was working it was poor quality even if it was clean, the sensors for backing up have failed! Warning message comes on on the dash but the fuses and all have been checked big safety issue living where there many children have to park on side of road because can see backing up
Additional Notes:
My backup camera has a black screen when it was working it was poor quality even if it was clean, the sensors for backing up have failed! Warning message comes on on the dash but the fuses and all have been checked big safety issue living where there many children have to park on side of road because can see backing up
Mfg Campaign: 11656667
Recall Date: Apr 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My backup camera has a black screen when it was working it was poor quality even if it was clean, the sensors for backing up have failed! Warning message comes on on the dash but the fuses and all have been checked big safety issue living where there many children have to park on side of road because can see backing up
Corrective Action:
My backup camera has a black screen when it was working it was poor quality even if it was clean, the sensors for backing up have failed! Warning message comes on on the dash but the fuses and all have been checked big safety issue living where there many children have to park on side of road because can see backing up
Additional Notes:
My backup camera has a black screen when it was working it was poor quality even if it was clean, the sensors for backing up have failed! Warning message comes on on the dash but the fuses and all have been checked big safety issue living where there many children have to park on side of road because can see backing up
Mfg Campaign: 11656667
Recall Date: Apr 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2020 Dodge Journey. The contact stated that while his wife was driving 50 MPH, the check engine, Service Park Assist, and the TPMS warning lights were illuminated. The contact’s wife immediately pulled over to the side of the road to restart the vehicle; however, while attempting to depress the brake pedal, the brake pedal locked up, and the vehicle failed to restart. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the brakes and ABS Module kit needed to be replaced; however, the part was no longer manufactured. The dealer informed the contact the vehicle could not be fully repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,294.
Corrective Action:
The contact owns a 2020 Dodge Journey. The contact stated that while his wife was driving 50 MPH, the check engine, Service Park Assist, and the TPMS warning lights were illuminated. The contact’s wife immediately pulled over to the side of the road to restart the vehicle; however, while attempting to depress the brake pedal, the brake pedal locked up, and the vehicle failed to restart. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the brakes and ABS Module kit needed to be replaced; however, the part was no longer manufactured. The dealer informed the contact the vehicle could not be fully repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,294.
Additional Notes:
The contact owns a 2020 Dodge Journey. The contact stated that while his wife was driving 50 MPH, the check engine, Service Park Assist, and the TPMS warning lights were illuminated. The contact’s wife immediately pulled over to the side of the road to restart the vehicle; however, while attempting to depress the brake pedal, the brake pedal locked up, and the vehicle failed to restart. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the brakes and ABS Module kit needed to be replaced; however, the part was no longer manufactured. The dealer informed the contact the vehicle could not be fully repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,294.
Mfg Campaign: 11655091
Recall Date: Apr 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The thermostat and housing failed at 57,000 miles, less than 5 years of owning the vehicle. Not available for inspection as it is being replaced as I'm typing this. The problem was reproduced by the shop who is repairing the thermostat. There were no warnings or messages, the car started overheating severely one day and I brought it to the shop. This all started 3 days ago.
Corrective Action:
The thermostat and housing failed at 57,000 miles, less than 5 years of owning the vehicle. Not available for inspection as it is being replaced as I'm typing this. The problem was reproduced by the shop who is repairing the thermostat. There were no warnings or messages, the car started overheating severely one day and I brought it to the shop. This all started 3 days ago.
Additional Notes:
The thermostat and housing failed at 57,000 miles, less than 5 years of owning the vehicle. Not available for inspection as it is being replaced as I'm typing this. The problem was reproduced by the shop who is repairing the thermostat. There were no warnings or messages, the car started overheating severely one day and I brought it to the shop. This all started 3 days ago.
Mfg Campaign: 11652276
Recall Date: Apr 2, 2025
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
back up video camera upside down. first it was a camera with a line through it; now it is upside down.
Corrective Action:
back up video camera upside down. first it was a camera with a line through it; now it is upside down.
Additional Notes:
back up video camera upside down. first it was a camera with a line through it; now it is upside down.
Mfg Campaign: 11649536
Recall Date: Mar 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
In July of 2024 I had to brake to avoid striking a deer. My ABS and Traction Control light came on in the dash, and my cruise control stopped working. I took the vehicle to the dealership and they said the HCU and ABS Modules were bad, but the ABS Module was no longer made by Chrysler, and it wasn't available aftermarket. I contacted Stelantis and they said the ABS module was under "Engineering Review" and not available. I received an email in September indicating the part was now available and it was being shipped to my dealership. I never heard back from the dealership, and I called them back on December 17th. The parts manager said his computer indicated again that the part was unavailable and it had been discontinued on October 14th, 2024. He sent me a screenshot of the order screen showing the part was discontinued which I've attached below. I recontacted Stelantis on December 23rd and they started another case (Case #[XXX]) and a case manager would call me back within one working day. I called Stelantis back on January 3rd and spoke with "Edward" who said my case was never assigned and he was going to "expedite" the case (as every other person I had spoken to previously said) and that a case manager would contact me within one working day. As of now, I have not heard back. My ABS brakes and Traction Control (Federally mandated safety equipment since 1998) are inoperable and according to Stelantis, the ABS module is no longer made and there are no aftermarket replacements. My Cruise Control does not work either and I don't know if any of the other safety features are affected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In July of 2024 I had to brake to avoid striking a deer. My ABS and Traction Control light came on in the dash, and my cruise control stopped working. I took the vehicle to the dealership and they said the HCU and ABS Modules were bad, but the ABS Module was no longer made by Chrysler, and it wasn't available aftermarket. I contacted Stelantis and they said the ABS module was under "Engineering Review" and not available. I received an email in September indicating the part was now available and it was being shipped to my dealership. I never heard back from the dealership, and I called them back on December 17th. The parts manager said his computer indicated again that the part was unavailable and it had been discontinued on October 14th, 2024. He sent me a screenshot of the order screen showing the part was discontinued which I've attached below. I recontacted Stelantis on December 23rd and they started another case (Case #[XXX]) and a case manager would call me back within one working day. I called Stelantis back on January 3rd and spoke with "Edward" who said my case was never assigned and he was going to "expedite" the case (as every other person I had spoken to previously said) and that a case manager would contact me within one working day. As of now, I have not heard back. My ABS brakes and Traction Control (Federally mandated safety equipment since 1998) are inoperable and according to Stelantis, the ABS module is no longer made and there are no aftermarket replacements. My Cruise Control does not work either and I don't know if any of the other safety features are affected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In July of 2024 I had to brake to avoid striking a deer. My ABS and Traction Control light came on in the dash, and my cruise control stopped working. I took the vehicle to the dealership and they said the HCU and ABS Modules were bad, but the ABS Module was no longer made by Chrysler, and it wasn't available aftermarket. I contacted Stelantis and they said the ABS module was under "Engineering Review" and not available. I received an email in September indicating the part was now available and it was being shipped to my dealership. I never heard back from the dealership, and I called them back on December 17th. The parts manager said his computer indicated again that the part was unavailable and it had been discontinued on October 14th, 2024. He sent me a screenshot of the order screen showing the part was discontinued which I've attached below. I recontacted Stelantis on December 23rd and they started another case (Case #[XXX]) and a case manager would call me back within one working day. I called Stelantis back on January 3rd and spoke with "Edward" who said my case was never assigned and he was going to "expedite" the case (as every other person I had spoken to previously said) and that a case manager would contact me within one working day. As of now, I have not heard back. My ABS brakes and Traction Control (Federally mandated safety equipment since 1998) are inoperable and according to Stelantis, the ABS module is no longer made and there are no aftermarket replacements. My Cruise Control does not work either and I don't know if any of the other safety features are affected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634099
Recall Date: Jan 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
In July of 2024 I had to brake to avoid striking a deer. My ABS and Traction Control light came on in the dash, and my cruise control stopped working. I took the vehicle to the dealership and they said the HCU and ABS Modules were bad, but the ABS Module was no longer made by Chrysler, and it wasn't available aftermarket. I contacted Stelantis and they said the ABS module was under "Engineering Review" and not available. I received an email in September indicating the part was now available and it was being shipped to my dealership. I never heard back from the dealership, and I called them back on December 17th. The parts manager said his computer indicated again that the part was unavailable and it had been discontinued on October 14th, 2024. He sent me a screenshot of the order screen showing the part was discontinued which I've attached below. I recontacted Stelantis on December 23rd and they started another case (Case #[XXX]) and a case manager would call me back within one working day. I called Stelantis back on January 3rd and spoke with "Edward" who said my case was never assigned and he was going to "expedite" the case (as every other person I had spoken to previously said) and that a case manager would contact me within one working day. As of now, I have not heard back. My ABS brakes and Traction Control (Federally mandated safety equipment since 1998) are inoperable and according to Stelantis, the ABS module is no longer made and there are no aftermarket replacements. My Cruise Control does not work either and I don't know if any of the other safety features are affected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In July of 2024 I had to brake to avoid striking a deer. My ABS and Traction Control light came on in the dash, and my cruise control stopped working. I took the vehicle to the dealership and they said the HCU and ABS Modules were bad, but the ABS Module was no longer made by Chrysler, and it wasn't available aftermarket. I contacted Stelantis and they said the ABS module was under "Engineering Review" and not available. I received an email in September indicating the part was now available and it was being shipped to my dealership. I never heard back from the dealership, and I called them back on December 17th. The parts manager said his computer indicated again that the part was unavailable and it had been discontinued on October 14th, 2024. He sent me a screenshot of the order screen showing the part was discontinued which I've attached below. I recontacted Stelantis on December 23rd and they started another case (Case #[XXX]) and a case manager would call me back within one working day. I called Stelantis back on January 3rd and spoke with "Edward" who said my case was never assigned and he was going to "expedite" the case (as every other person I had spoken to previously said) and that a case manager would contact me within one working day. As of now, I have not heard back. My ABS brakes and Traction Control (Federally mandated safety equipment since 1998) are inoperable and according to Stelantis, the ABS module is no longer made and there are no aftermarket replacements. My Cruise Control does not work either and I don't know if any of the other safety features are affected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In July of 2024 I had to brake to avoid striking a deer. My ABS and Traction Control light came on in the dash, and my cruise control stopped working. I took the vehicle to the dealership and they said the HCU and ABS Modules were bad, but the ABS Module was no longer made by Chrysler, and it wasn't available aftermarket. I contacted Stelantis and they said the ABS module was under "Engineering Review" and not available. I received an email in September indicating the part was now available and it was being shipped to my dealership. I never heard back from the dealership, and I called them back on December 17th. The parts manager said his computer indicated again that the part was unavailable and it had been discontinued on October 14th, 2024. He sent me a screenshot of the order screen showing the part was discontinued which I've attached below. I recontacted Stelantis on December 23rd and they started another case (Case #[XXX]) and a case manager would call me back within one working day. I called Stelantis back on January 3rd and spoke with "Edward" who said my case was never assigned and he was going to "expedite" the case (as every other person I had spoken to previously said) and that a case manager would contact me within one working day. As of now, I have not heard back. My ABS brakes and Traction Control (Federally mandated safety equipment since 1998) are inoperable and according to Stelantis, the ABS module is no longer made and there are no aftermarket replacements. My Cruise Control does not work either and I don't know if any of the other safety features are affected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634099
Recall Date: Jan 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My retentioner bolts broke off in my motor and nobody can explain why this happened. Belt wasn’t broken and the actual retioner wasn’t broken. I wasn’t going but about 25 to 30 mph because I was getting on a off ramp.
Corrective Action:
My retentioner bolts broke off in my motor and nobody can explain why this happened. Belt wasn’t broken and the actual retioner wasn’t broken. I wasn’t going but about 25 to 30 mph because I was getting on a off ramp.
Additional Notes:
My retentioner bolts broke off in my motor and nobody can explain why this happened. Belt wasn’t broken and the actual retioner wasn’t broken. I wasn’t going but about 25 to 30 mph because I was getting on a off ramp.
Mfg Campaign: 11631354
Recall Date: Dec 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.
Corrective Action:
Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.
Additional Notes:
Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.
Mfg Campaign: 11628123
Recall Date: Dec 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.
Corrective Action:
Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.
Additional Notes:
Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.
Mfg Campaign: 11628123
Recall Date: Dec 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.
Corrective Action:
Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.
Additional Notes:
Heater hose malfunction. No issues spotted but within 24 hours the car began to smoke and the hose obtained a leak and leak anti freeze while driving the entire hose blew up while car was in motion and came to a complete overheated stall in the middle of a busy intersection. I had to throw hazards on and could not exit the vehicle due to heavy traffic and unsafe conditions. No warning lights for a leak or empty reservoir where coolant goes. At blow up the antifreeze flushed to the engine and all oil flushed to the radiator cause an immediate engine block. No recalls for this hose but plenty of research on the hose needing to be removed and replaced with the previous version shaped as a letter Y. Purchased this vehicle brand new 3 years ago only 12 miles kept up with oil changes and new tires only issue I've ever had kept up with annual flushes and maintenance as well. This part could have cost me my life in that intersection and central dispatch had to be called to stop traffic vehicle towed for $230 and repairs over $10,000 for a new engine. Now being charged $22,000 the remaining balance on the vehicle for damages beyond my control that should have been a recall.
Mfg Campaign: 11628123
Recall Date: Dec 1, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury