Complaints & Recalls
Official Safety Recalls - Important!
41 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S76
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2022-2023 Maverick vehicles previously repaired incorrectly under recall number 24V-267. The body and power train control modules may fail to detect a change in the 12-volt battery state of charge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S26
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S21
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco Sport and 2022-2023 Maverick vehicles. The 12-volt battery may experience degradation and suddenly fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25S02
Recall Date: Jan 17, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2022-2023 Maverick vehicles. The body and power train control modules may fail to detect a change in the 12-volt battery state of charge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S24
Recall Date: Apr 12, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2023 Bronco Sport and 2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S16
Recall Date: Mar 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S73
Recall Date: Nov 18, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022 Bronco Sport vehicles. The fuel pump control module (FPCM) bracket may not be secured to the fuel tank assembly, which can lead to FPCM failure and cause an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S66
Recall Date: Oct 20, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2023 Bronco Sport and 2022 F-150 vehicles. The parking lights may flicker when the headlights are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22C22
Recall Date: Sep 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S21
Recall Date: Mar 25, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco Sport and Escape vehicles. The rear brake linings may have been manufactured incorrectly, which can affect braking performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C31
Recall Date: Nov 23, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Escape, Lincoln Corsair, and 2021-2022 Bronco Sport vehicles. The fuel delivery module may leak inside the fuel tank, causing low fuel pressure which could result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S38
Recall Date: Aug 10, 2021
Consumer Complaints
349 ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes squeal when backing up.
Corrective Action:
Brakes squeal when backing up.
Additional Notes:
Brakes squeal when backing up.
Mfg Campaign: 11582864
Recall Date: Apr 14, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Brakes squeal when backing up.
Corrective Action:
Brakes squeal when backing up.
Additional Notes:
Brakes squeal when backing up.
Mfg Campaign: 11582864
Recall Date: Apr 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Cracked Fuel Injector. I went on the Ford Website to find the vehicle I wanted. The website stated "dealer ordered." I put a deposit on it in August and my vehicle was delivered the second week of October. I noticed several times that a gas smelled filled my cabin so when I was mailed the recall... It all made sense and I was the first one in line for recall. I also noticed that smoke would come from under the hood after it was parked. I initially thought that is was because it was very cold out and I had the heat on. I thought at first it was steam but it happened again on a normal cold day. When I went for my recall, I told the service tech that I smelled gas in my cabin several times and mentioned the smoke. They scheduled me for the recall repair. After the recall was done, I asked them why they didn't replace the fuel injector, my truck had 5000 miles on it. They said the recall will fix it . It is April now and I do not smell gas but I seen smoke come from under my hood definitely once, maybe twice since then. I am not convinced the recall fixed the problem. I also contacted ford when I had the recall done and I was given a case number. Since I read about this issue coming up again for Ford and you investigating on why they are not replacing the fuel injects, I now have another case open with Ford. I wanted the fuel injectors replaced the first time... They were under warranty...The recall did not solve the problem.
Corrective Action:
Cracked Fuel Injector. I went on the Ford Website to find the vehicle I wanted. The website stated "dealer ordered." I put a deposit on it in August and my vehicle was delivered the second week of October. I noticed several times that a gas smelled filled my cabin so when I was mailed the recall... It all made sense and I was the first one in line for recall. I also noticed that smoke would come from under the hood after it was parked. I initially thought that is was because it was very cold out and I had the heat on. I thought at first it was steam but it happened again on a normal cold day. When I went for my recall, I told the service tech that I smelled gas in my cabin several times and mentioned the smoke. They scheduled me for the recall repair. After the recall was done, I asked them why they didn't replace the fuel injector, my truck had 5000 miles on it. They said the recall will fix it . It is April now and I do not smell gas but I seen smoke come from under my hood definitely once, maybe twice since then. I am not convinced the recall fixed the problem. I also contacted ford when I had the recall done and I was given a case number. Since I read about this issue coming up again for Ford and you investigating on why they are not replacing the fuel injects, I now have another case open with Ford. I wanted the fuel injectors replaced the first time... They were under warranty...The recall did not solve the problem.
Additional Notes:
Cracked Fuel Injector. I went on the Ford Website to find the vehicle I wanted. The website stated "dealer ordered." I put a deposit on it in August and my vehicle was delivered the second week of October. I noticed several times that a gas smelled filled my cabin so when I was mailed the recall... It all made sense and I was the first one in line for recall. I also noticed that smoke would come from under the hood after it was parked. I initially thought that is was because it was very cold out and I had the heat on. I thought at first it was steam but it happened again on a normal cold day. When I went for my recall, I told the service tech that I smelled gas in my cabin several times and mentioned the smoke. They scheduled me for the recall repair. After the recall was done, I asked them why they didn't replace the fuel injector, my truck had 5000 miles on it. They said the recall will fix it . It is April now and I do not smell gas but I seen smoke come from under my hood definitely once, maybe twice since then. I am not convinced the recall fixed the problem. I also contacted ford when I had the recall done and I was given a case number. Since I read about this issue coming up again for Ford and you investigating on why they are not replacing the fuel injects, I now have another case open with Ford. I wanted the fuel injectors replaced the first time... They were under warranty...The recall did not solve the problem.
Mfg Campaign: 11582829
Recall Date: Apr 13, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I’ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I’m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Corrective Action:
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I’ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I’m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Additional Notes:
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I’ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I’m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Mfg Campaign: 11582599
Recall Date: Apr 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I’ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I’m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Corrective Action:
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I’ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I’m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Additional Notes:
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I’ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I’m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Mfg Campaign: 11582599
Recall Date: Apr 12, 2024
Ford Motor Company
Defect Description:
FIRERELATED
Potential Consequences:
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I’ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I’m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Corrective Action:
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I’ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I’m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Additional Notes:
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I’ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I’m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Mfg Campaign: 11582599
Recall Date: Apr 12, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact's wife owns a 2022 Ford Bronco Sport. The contact stated while his wife was driving and making a left or a right turn, the steering wheel locked inadvertently. The contact stated that while forcefully turning the steering wheel, the steering wheel made an abnormally loud grinding sound. The check engine warning light was illuminated. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer, where an unknown repair was performed; however, the failure persisted. The vehicle was taken back to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 23S09; however, the vehicle was not covered under the recall. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 9,000.
Corrective Action:
The contact's wife owns a 2022 Ford Bronco Sport. The contact stated while his wife was driving and making a left or a right turn, the steering wheel locked inadvertently. The contact stated that while forcefully turning the steering wheel, the steering wheel made an abnormally loud grinding sound. The check engine warning light was illuminated. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer, where an unknown repair was performed; however, the failure persisted. The vehicle was taken back to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 23S09; however, the vehicle was not covered under the recall. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 9,000.
Additional Notes:
The contact's wife owns a 2022 Ford Bronco Sport. The contact stated while his wife was driving and making a left or a right turn, the steering wheel locked inadvertently. The contact stated that while forcefully turning the steering wheel, the steering wheel made an abnormally loud grinding sound. The check engine warning light was illuminated. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer, where an unknown repair was performed; however, the failure persisted. The vehicle was taken back to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 23S09; however, the vehicle was not covered under the recall. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 9,000.
Mfg Campaign: 11582348
Recall Date: Apr 11, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On [XXX] I drove my 2022 Bronco to the local car wash, after washing my vehicle the vehicle would not start. I realized it was the battery when no electronics turned on. This occurred in the midafternoon, and I was fortunate to be parked in an area that was busy. Had this occurred at night this would not be a safe area to be in alone and for a female. I contacted AAA for a jump and also Taylor Ford so that I could bring the vehicle into them to look at the battery. They put the vehicle on their machine and stated nothing was wrong with the battery. I was advised to lock the doors when I park the vehicle after use this may resolve the issue. On [XXX] the battery was once again dead. I put the battery on a charger and contacted Taylor Ford about the situation. I brought it back and they stated I would have to make an appointment. The delay is over a month for me to get into them to look at the problem. The vehicle sends a message in Ford Pass that it is going into sleep mode which indicates that the battery is starting to weaken. This issue with the battery puts me in a situation which may eventually cause me to be stranded and at risk for my safety if this occurs in an isolated area. I have done research and found a lot of Ford vehicles are having the same issues with the battery and no resolution outside of replacing the battery with the same reoccurrences over time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] I drove my 2022 Bronco to the local car wash, after washing my vehicle the vehicle would not start. I realized it was the battery when no electronics turned on. This occurred in the midafternoon, and I was fortunate to be parked in an area that was busy. Had this occurred at night this would not be a safe area to be in alone and for a female. I contacted AAA for a jump and also Taylor Ford so that I could bring the vehicle into them to look at the battery. They put the vehicle on their machine and stated nothing was wrong with the battery. I was advised to lock the doors when I park the vehicle after use this may resolve the issue. On [XXX] the battery was once again dead. I put the battery on a charger and contacted Taylor Ford about the situation. I brought it back and they stated I would have to make an appointment. The delay is over a month for me to get into them to look at the problem. The vehicle sends a message in Ford Pass that it is going into sleep mode which indicates that the battery is starting to weaken. This issue with the battery puts me in a situation which may eventually cause me to be stranded and at risk for my safety if this occurs in an isolated area. I have done research and found a lot of Ford vehicles are having the same issues with the battery and no resolution outside of replacing the battery with the same reoccurrences over time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] I drove my 2022 Bronco to the local car wash, after washing my vehicle the vehicle would not start. I realized it was the battery when no electronics turned on. This occurred in the midafternoon, and I was fortunate to be parked in an area that was busy. Had this occurred at night this would not be a safe area to be in alone and for a female. I contacted AAA for a jump and also Taylor Ford so that I could bring the vehicle into them to look at the battery. They put the vehicle on their machine and stated nothing was wrong with the battery. I was advised to lock the doors when I park the vehicle after use this may resolve the issue. On [XXX] the battery was once again dead. I put the battery on a charger and contacted Taylor Ford about the situation. I brought it back and they stated I would have to make an appointment. The delay is over a month for me to get into them to look at the problem. The vehicle sends a message in Ford Pass that it is going into sleep mode which indicates that the battery is starting to weaken. This issue with the battery puts me in a situation which may eventually cause me to be stranded and at risk for my safety if this occurs in an isolated area. I have done research and found a lot of Ford vehicles are having the same issues with the battery and no resolution outside of replacing the battery with the same reoccurrences over time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11581408
Recall Date: Apr 5, 2024
Ford Motor Company
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
The contact owns a 2022 Ford Bronco Sport. The contact stated that the side door mirrors had degraded, impairing visibility while driving. The vehicle was taken to the dealer, where an unknown recall was performed; however, the side door mirrors were not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,200.
Corrective Action:
The contact owns a 2022 Ford Bronco Sport. The contact stated that the side door mirrors had degraded, impairing visibility while driving. The vehicle was taken to the dealer, where an unknown recall was performed; however, the side door mirrors were not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,200.
Additional Notes:
The contact owns a 2022 Ford Bronco Sport. The contact stated that the side door mirrors had degraded, impairing visibility while driving. The vehicle was taken to the dealer, where an unknown recall was performed; however, the side door mirrors were not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,200.
Mfg Campaign: 11577378
Recall Date: Mar 14, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Shocks defective. Shocks to be replaced twice on this vehicle with under 50,000 miles. First replaced at about 20,000 miles. Dealership advised that original shocks and now new replacement shocks leak on inspection. Clearly a defective part. Ford knows about this problem. Ford has put out a “service message for technicians” but why isn’t there a recall? Second issue is brake issue. Ford has also issued a “service message for technicians” on this issue. They are aware of the issue and customers are waiting 3 months or more for a “bushing and hardware kit” for repair. Issue is detected by loud squealing when the car is backing up in reverse. Why isn’t this a recall? The dealership is charging for these items that Ford is aware of as problems with their vehicle.
Corrective Action:
Shocks defective. Shocks to be replaced twice on this vehicle with under 50,000 miles. First replaced at about 20,000 miles. Dealership advised that original shocks and now new replacement shocks leak on inspection. Clearly a defective part. Ford knows about this problem. Ford has put out a “service message for technicians” but why isn’t there a recall? Second issue is brake issue. Ford has also issued a “service message for technicians” on this issue. They are aware of the issue and customers are waiting 3 months or more for a “bushing and hardware kit” for repair. Issue is detected by loud squealing when the car is backing up in reverse. Why isn’t this a recall? The dealership is charging for these items that Ford is aware of as problems with their vehicle.
Additional Notes:
Shocks defective. Shocks to be replaced twice on this vehicle with under 50,000 miles. First replaced at about 20,000 miles. Dealership advised that original shocks and now new replacement shocks leak on inspection. Clearly a defective part. Ford knows about this problem. Ford has put out a “service message for technicians” but why isn’t there a recall? Second issue is brake issue. Ford has also issued a “service message for technicians” on this issue. They are aware of the issue and customers are waiting 3 months or more for a “bushing and hardware kit” for repair. Issue is detected by loud squealing when the car is backing up in reverse. Why isn’t this a recall? The dealership is charging for these items that Ford is aware of as problems with their vehicle.
Mfg Campaign: 11576279
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Shocks defective. Shocks to be replaced twice on this vehicle with under 50,000 miles. First replaced at about 20,000 miles. Dealership advised that original shocks and now new replacement shocks leak on inspection. Clearly a defective part. Ford knows about this problem. Ford has put out a “service message for technicians” but why isn’t there a recall? Second issue is brake issue. Ford has also issued a “service message for technicians” on this issue. They are aware of the issue and customers are waiting 3 months or more for a “bushing and hardware kit” for repair. Issue is detected by loud squealing when the car is backing up in reverse. Why isn’t this a recall? The dealership is charging for these items that Ford is aware of as problems with their vehicle.
Corrective Action:
Shocks defective. Shocks to be replaced twice on this vehicle with under 50,000 miles. First replaced at about 20,000 miles. Dealership advised that original shocks and now new replacement shocks leak on inspection. Clearly a defective part. Ford knows about this problem. Ford has put out a “service message for technicians” but why isn’t there a recall? Second issue is brake issue. Ford has also issued a “service message for technicians” on this issue. They are aware of the issue and customers are waiting 3 months or more for a “bushing and hardware kit” for repair. Issue is detected by loud squealing when the car is backing up in reverse. Why isn’t this a recall? The dealership is charging for these items that Ford is aware of as problems with their vehicle.
Additional Notes:
Shocks defective. Shocks to be replaced twice on this vehicle with under 50,000 miles. First replaced at about 20,000 miles. Dealership advised that original shocks and now new replacement shocks leak on inspection. Clearly a defective part. Ford knows about this problem. Ford has put out a “service message for technicians” but why isn’t there a recall? Second issue is brake issue. Ford has also issued a “service message for technicians” on this issue. They are aware of the issue and customers are waiting 3 months or more for a “bushing and hardware kit” for repair. Issue is detected by loud squealing when the car is backing up in reverse. Why isn’t this a recall? The dealership is charging for these items that Ford is aware of as problems with their vehicle.
Mfg Campaign: 11576279
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while the vehicle was in reverse(R), there was a loud squealing sound coming from the rear of the vehicle. There was no warning light illuminated. The vehicle was taken to the local dealer where it was acknowledged that the issue was a common occurrence; however, the part to repair the vehicle were not available. Upon investigation, the contact discovered TSB: 22-2326, which he linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 4,500.
Corrective Action:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while the vehicle was in reverse(R), there was a loud squealing sound coming from the rear of the vehicle. There was no warning light illuminated. The vehicle was taken to the local dealer where it was acknowledged that the issue was a common occurrence; however, the part to repair the vehicle were not available. Upon investigation, the contact discovered TSB: 22-2326, which he linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 4,500.
Additional Notes:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while the vehicle was in reverse(R), there was a loud squealing sound coming from the rear of the vehicle. There was no warning light illuminated. The vehicle was taken to the local dealer where it was acknowledged that the issue was a common occurrence; however, the part to repair the vehicle were not available. Upon investigation, the contact discovered TSB: 22-2326, which he linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 4,500.
Mfg Campaign: 11576021
Recall Date: Mar 7, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My vehicle started with not accelerating and bogging down when going after a stop, it shakes/jerks from 1-3 gear. The rpm’s jump all over the place and at times it will be very low speed, jerking when trying to shift. I haven’t even had the car two years, I have two children and this happened at an intersection and scared us all. It had happened so many times I’m scared to drive it. I took it to a ford dealership, they were able to recreate the issue and said it may be the transmission. There are now warning lights on or anything indicating what the issue is. They told me to keep driving it until a code comes up or to wait till June when they can inspect it. It just keeps getting worst.
Corrective Action:
My vehicle started with not accelerating and bogging down when going after a stop, it shakes/jerks from 1-3 gear. The rpm’s jump all over the place and at times it will be very low speed, jerking when trying to shift. I haven’t even had the car two years, I have two children and this happened at an intersection and scared us all. It had happened so many times I’m scared to drive it. I took it to a ford dealership, they were able to recreate the issue and said it may be the transmission. There are now warning lights on or anything indicating what the issue is. They told me to keep driving it until a code comes up or to wait till June when they can inspect it. It just keeps getting worst.
Additional Notes:
My vehicle started with not accelerating and bogging down when going after a stop, it shakes/jerks from 1-3 gear. The rpm’s jump all over the place and at times it will be very low speed, jerking when trying to shift. I haven’t even had the car two years, I have two children and this happened at an intersection and scared us all. It had happened so many times I’m scared to drive it. I took it to a ford dealership, they were able to recreate the issue and said it may be the transmission. There are now warning lights on or anything indicating what the issue is. They told me to keep driving it until a code comes up or to wait till June when they can inspect it. It just keeps getting worst.
Mfg Campaign: 11576023
Recall Date: Mar 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle started with not accelerating and bogging down when going after a stop, it shakes/jerks from 1-3 gear. The rpm’s jump all over the place and at times it will be very low speed, jerking when trying to shift. I haven’t even had the car two years, I have two children and this happened at an intersection and scared us all. It had happened so many times I’m scared to drive it. I took it to a ford dealership, they were able to recreate the issue and said it may be the transmission. There are now warning lights on or anything indicating what the issue is. They told me to keep driving it until a code comes up or to wait till June when they can inspect it. It just keeps getting worst.
Corrective Action:
My vehicle started with not accelerating and bogging down when going after a stop, it shakes/jerks from 1-3 gear. The rpm’s jump all over the place and at times it will be very low speed, jerking when trying to shift. I haven’t even had the car two years, I have two children and this happened at an intersection and scared us all. It had happened so many times I’m scared to drive it. I took it to a ford dealership, they were able to recreate the issue and said it may be the transmission. There are now warning lights on or anything indicating what the issue is. They told me to keep driving it until a code comes up or to wait till June when they can inspect it. It just keeps getting worst.
Additional Notes:
My vehicle started with not accelerating and bogging down when going after a stop, it shakes/jerks from 1-3 gear. The rpm’s jump all over the place and at times it will be very low speed, jerking when trying to shift. I haven’t even had the car two years, I have two children and this happened at an intersection and scared us all. It had happened so many times I’m scared to drive it. I took it to a ford dealership, they were able to recreate the issue and said it may be the transmission. There are now warning lights on or anything indicating what the issue is. They told me to keep driving it until a code comes up or to wait till June when they can inspect it. It just keeps getting worst.
Mfg Campaign: 11576023
Recall Date: Mar 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle started with not accelerating and bogging down when going after a stop, it shakes/jerks from 1-3 gear. The rpm’s jump all over the place and at times it will be very low speed, jerking when trying to shift. I haven’t even had the car two years, I have two children and this happened at an intersection and scared us all. It had happened so many times I’m scared to drive it. I took it to a ford dealership, they were able to recreate the issue and said it may be the transmission. There are now warning lights on or anything indicating what the issue is. They told me to keep driving it until a code comes up or to wait till June when they can inspect it. It just keeps getting worst.
Corrective Action:
My vehicle started with not accelerating and bogging down when going after a stop, it shakes/jerks from 1-3 gear. The rpm’s jump all over the place and at times it will be very low speed, jerking when trying to shift. I haven’t even had the car two years, I have two children and this happened at an intersection and scared us all. It had happened so many times I’m scared to drive it. I took it to a ford dealership, they were able to recreate the issue and said it may be the transmission. There are now warning lights on or anything indicating what the issue is. They told me to keep driving it until a code comes up or to wait till June when they can inspect it. It just keeps getting worst.
Additional Notes:
My vehicle started with not accelerating and bogging down when going after a stop, it shakes/jerks from 1-3 gear. The rpm’s jump all over the place and at times it will be very low speed, jerking when trying to shift. I haven’t even had the car two years, I have two children and this happened at an intersection and scared us all. It had happened so many times I’m scared to drive it. I took it to a ford dealership, they were able to recreate the issue and said it may be the transmission. There are now warning lights on or anything indicating what the issue is. They told me to keep driving it until a code comes up or to wait till June when they can inspect it. It just keeps getting worst.
Mfg Campaign: 11576023
Recall Date: Mar 7, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes are sticky. They will stick after coming to a stop, causing the vehicle to jump forward. Also, make an incredibly loud noise after sitting still for a few hours, and moving. The calipers seem to lock up. This is not a one time incident, it’s all the time!
Corrective Action:
Brakes are sticky. They will stick after coming to a stop, causing the vehicle to jump forward. Also, make an incredibly loud noise after sitting still for a few hours, and moving. The calipers seem to lock up. This is not a one time incident, it’s all the time!
Additional Notes:
Brakes are sticky. They will stick after coming to a stop, causing the vehicle to jump forward. Also, make an incredibly loud noise after sitting still for a few hours, and moving. The calipers seem to lock up. This is not a one time incident, it’s all the time!
Mfg Campaign: 11575688
Recall Date: Mar 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Three times this vehicle has had the water pump replaced. 2/20/2023 at 20285 miles , it was replaced with the original part HX7Z8501A, which I also had to source the part myself from another dealer, as mine told me they had no ETA and could not locate one. 9/6/2023 at 38232 miles. It was replaced with the redesigned part HX7Z8501B. 2/6/2024 at 50137 miles. It was replaced again with the redesign part HX7Z8501B. The service advisors at the dealer stated they have never had to replace one three times before mine. Ford advised me that I need to report to NHTSA. How was your safety or the safety of others put at risk? Car could overheat. Has the problem been reproduced or confirmed by a dealer or independent service center? D'orazio Ford in Wilmington IL has done the three repairs Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer service center Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant smell, low coolant, coolant sprayed in engine bay
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Three times this vehicle has had the water pump replaced. 2/20/2023 at 20285 miles , it was replaced with the original part HX7Z8501A, which I also had to source the part myself from another dealer, as mine told me they had no ETA and could not locate one. 9/6/2023 at 38232 miles. It was replaced with the redesigned part HX7Z8501B. 2/6/2024 at 50137 miles. It was replaced again with the redesign part HX7Z8501B. The service advisors at the dealer stated they have never had to replace one three times before mine. Ford advised me that I need to report to NHTSA. How was your safety or the safety of others put at risk? Car could overheat. Has the problem been reproduced or confirmed by a dealer or independent service center? D'orazio Ford in Wilmington IL has done the three repairs Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer service center Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant smell, low coolant, coolant sprayed in engine bay
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Three times this vehicle has had the water pump replaced. 2/20/2023 at 20285 miles , it was replaced with the original part HX7Z8501A, which I also had to source the part myself from another dealer, as mine told me they had no ETA and could not locate one. 9/6/2023 at 38232 miles. It was replaced with the redesigned part HX7Z8501B. 2/6/2024 at 50137 miles. It was replaced again with the redesign part HX7Z8501B. The service advisors at the dealer stated they have never had to replace one three times before mine. Ford advised me that I need to report to NHTSA. How was your safety or the safety of others put at risk? Car could overheat. Has the problem been reproduced or confirmed by a dealer or independent service center? D'orazio Ford in Wilmington IL has done the three repairs Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer service center Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant smell, low coolant, coolant sprayed in engine bay
Mfg Campaign: 11573195
Recall Date: Feb 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Three times this vehicle has had the water pump replaced. 2/20/2023 at 20285 miles , it was replaced with the original part HX7Z8501A, which I also had to source the part myself from another dealer, as mine told me they had no ETA and could not locate one. 9/6/2023 at 38232 miles. It was replaced with the redesigned part HX7Z8501B. 2/6/2024 at 50137 miles. It was replaced again with the redesign part HX7Z8501B. The service advisors at the dealer stated they have never had to replace one three times before mine. Ford advised me that I need to report to NHTSA. How was your safety or the safety of others put at risk? Car could overheat. Has the problem been reproduced or confirmed by a dealer or independent service center? D'orazio Ford in Wilmington IL has done the three repairs Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer service center Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant smell, low coolant, coolant sprayed in engine bay
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Three times this vehicle has had the water pump replaced. 2/20/2023 at 20285 miles , it was replaced with the original part HX7Z8501A, which I also had to source the part myself from another dealer, as mine told me they had no ETA and could not locate one. 9/6/2023 at 38232 miles. It was replaced with the redesigned part HX7Z8501B. 2/6/2024 at 50137 miles. It was replaced again with the redesign part HX7Z8501B. The service advisors at the dealer stated they have never had to replace one three times before mine. Ford advised me that I need to report to NHTSA. How was your safety or the safety of others put at risk? Car could overheat. Has the problem been reproduced or confirmed by a dealer or independent service center? D'orazio Ford in Wilmington IL has done the three repairs Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer service center Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant smell, low coolant, coolant sprayed in engine bay
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Three times this vehicle has had the water pump replaced. 2/20/2023 at 20285 miles , it was replaced with the original part HX7Z8501A, which I also had to source the part myself from another dealer, as mine told me they had no ETA and could not locate one. 9/6/2023 at 38232 miles. It was replaced with the redesigned part HX7Z8501B. 2/6/2024 at 50137 miles. It was replaced again with the redesign part HX7Z8501B. The service advisors at the dealer stated they have never had to replace one three times before mine. Ford advised me that I need to report to NHTSA. How was your safety or the safety of others put at risk? Car could overheat. Has the problem been reproduced or confirmed by a dealer or independent service center? D'orazio Ford in Wilmington IL has done the three repairs Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer service center Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant smell, low coolant, coolant sprayed in engine bay
Mfg Campaign: 11573195
Recall Date: Feb 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Three times this vehicle has had the water pump replaced. 2/20/2023 at 20285 miles , it was replaced with the original part HX7Z8501A, which I also had to source the part myself from another dealer, as mine told me they had no ETA and could not locate one. 9/6/2023 at 38232 miles. It was replaced with the redesigned part HX7Z8501B. 2/6/2024 at 50137 miles. It was replaced again with the redesign part HX7Z8501B. The service advisors at the dealer stated they have never had to replace one three times before mine. Ford advised me that I need to report to NHTSA. How was your safety or the safety of others put at risk? Car could overheat. Has the problem been reproduced or confirmed by a dealer or independent service center? D'orazio Ford in Wilmington IL has done the three repairs Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer service center Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant smell, low coolant, coolant sprayed in engine bay
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Three times this vehicle has had the water pump replaced. 2/20/2023 at 20285 miles , it was replaced with the original part HX7Z8501A, which I also had to source the part myself from another dealer, as mine told me they had no ETA and could not locate one. 9/6/2023 at 38232 miles. It was replaced with the redesigned part HX7Z8501B. 2/6/2024 at 50137 miles. It was replaced again with the redesign part HX7Z8501B. The service advisors at the dealer stated they have never had to replace one three times before mine. Ford advised me that I need to report to NHTSA. How was your safety or the safety of others put at risk? Car could overheat. Has the problem been reproduced or confirmed by a dealer or independent service center? D'orazio Ford in Wilmington IL has done the three repairs Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer service center Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant smell, low coolant, coolant sprayed in engine bay
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Three times this vehicle has had the water pump replaced. 2/20/2023 at 20285 miles , it was replaced with the original part HX7Z8501A, which I also had to source the part myself from another dealer, as mine told me they had no ETA and could not locate one. 9/6/2023 at 38232 miles. It was replaced with the redesigned part HX7Z8501B. 2/6/2024 at 50137 miles. It was replaced again with the redesign part HX7Z8501B. The service advisors at the dealer stated they have never had to replace one three times before mine. Ford advised me that I need to report to NHTSA. How was your safety or the safety of others put at risk? Car could overheat. Has the problem been reproduced or confirmed by a dealer or independent service center? D'orazio Ford in Wilmington IL has done the three repairs Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer service center Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant smell, low coolant, coolant sprayed in engine bay
Mfg Campaign: 11573195
Recall Date: Feb 21, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The automatic transmission was leaking (at about 12K miles) a heavy amount of fluid. I noticed a foul/burnt smell while driving with the heater/ac/vent on and that occurred around [XXX] I noticed a puddle of fluid on my driveway around [XXX]. The car is currently at Aaron Ford of Escondido, CA, and they confirmed the problem. The dealer is waiting for parts to arrive to repair/seal the transmission. My safety was put at risk because the leak could have rendered the transmission inoperable and could have caused a serious accident while driving. Only the dealer has inspected the vehicle. There were no warning lights/alerts on the dash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The automatic transmission was leaking (at about 12K miles) a heavy amount of fluid. I noticed a foul/burnt smell while driving with the heater/ac/vent on and that occurred around [XXX] I noticed a puddle of fluid on my driveway around [XXX]. The car is currently at Aaron Ford of Escondido, CA, and they confirmed the problem. The dealer is waiting for parts to arrive to repair/seal the transmission. My safety was put at risk because the leak could have rendered the transmission inoperable and could have caused a serious accident while driving. Only the dealer has inspected the vehicle. There were no warning lights/alerts on the dash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The automatic transmission was leaking (at about 12K miles) a heavy amount of fluid. I noticed a foul/burnt smell while driving with the heater/ac/vent on and that occurred around [XXX] I noticed a puddle of fluid on my driveway around [XXX]. The car is currently at Aaron Ford of Escondido, CA, and they confirmed the problem. The dealer is waiting for parts to arrive to repair/seal the transmission. My safety was put at risk because the leak could have rendered the transmission inoperable and could have caused a serious accident while driving. Only the dealer has inspected the vehicle. There were no warning lights/alerts on the dash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11572258
Recall Date: Feb 15, 2024
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