Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Ecosport vehicles sold in the United States Federal Territiories. These vehicles were shipped with the European brake reservoir pictogram cap label and the European English language owner's manual kits. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C04
Recall Date: May 14, 2018
Consumer Complaints
870 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11610211
Recall Date: Aug 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11609613
Recall Date: Aug 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11609349
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while her daughter was driving approximately 65 MPH, the “Low Oil Pressure” message was displayed. Additionally, the contact stated that there was a rattling sound coming from the engine compartment. The vehicle was steered to the side of the road and turned off. The vehicle was towed to an independent mechanic. The contact was informed that there was an open recall on the vehicle and that the independent mechanic could not repair the vehicle under the recall. The vehicle was towed to a dealer to be diagnosed and the contact was informed that the engine and oil pump needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 65,800. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while her daughter was driving approximately 65 MPH, the “Low Oil Pressure” message was displayed. Additionally, the contact stated that there was a rattling sound coming from the engine compartment. The vehicle was steered to the side of the road and turned off. The vehicle was towed to an independent mechanic. The contact was informed that there was an open recall on the vehicle and that the independent mechanic could not repair the vehicle under the recall. The vehicle was towed to a dealer to be diagnosed and the contact was informed that the engine and oil pump needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 65,800. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while her daughter was driving approximately 65 MPH, the “Low Oil Pressure” message was displayed. Additionally, the contact stated that there was a rattling sound coming from the engine compartment. The vehicle was steered to the side of the road and turned off. The vehicle was towed to an independent mechanic. The contact was informed that there was an open recall on the vehicle and that the independent mechanic could not repair the vehicle under the recall. The vehicle was towed to a dealer to be diagnosed and the contact was informed that the engine and oil pump needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 65,800. VIN tool confirms parts not available.
Mfg Campaign: 11609515
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The airbags light appears on the dashboard always ON, without going off for many months and also the engine light is always showing up on the dashboard without turning off for more than 2 years.
Corrective Action:
The airbags light appears on the dashboard always ON, without going off for many months and also the engine light is always showing up on the dashboard without turning off for more than 2 years.
Additional Notes:
The airbags light appears on the dashboard always ON, without going off for many months and also the engine light is always showing up on the dashboard without turning off for more than 2 years.
Mfg Campaign: 11609560
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Engine and airbags lights are always shown on the dashboard without going off. It has been ON always and constantly for many months.
Corrective Action:
Engine and airbags lights are always shown on the dashboard without going off. It has been ON always and constantly for many months.
Additional Notes:
Engine and airbags lights are always shown on the dashboard without going off. It has been ON always and constantly for many months.
Mfg Campaign: 11609561
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine and airbags lights are always shown on the dashboard without going off. It has been ON always and constantly for many months.
Corrective Action:
Engine and airbags lights are always shown on the dashboard without going off. It has been ON always and constantly for many months.
Additional Notes:
Engine and airbags lights are always shown on the dashboard without going off. It has been ON always and constantly for many months.
Mfg Campaign: 11609561
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH, the vehicle lost motive power and was vibrating abnormally. The contact was able to drive the vehicle back to the residence. The contact had not contacted a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 181,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH, the vehicle lost motive power and was vibrating abnormally. The contact was able to drive the vehicle back to the residence. The contact had not contacted a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 181,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH, the vehicle lost motive power and was vibrating abnormally. The contact was able to drive the vehicle back to the residence. The contact had not contacted a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 181,000. VIN tool confirms parts not available.
Mfg Campaign: 11608156
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Brakes locked up. Been paying 11 months on my loan and the vehicle is in Texas while I live in Minnesota. Have had to buy another car and continue payments on my loan for this one though Ford will do nothing to resolve it.
Corrective Action:
Brakes locked up. Been paying 11 months on my loan and the vehicle is in Texas while I live in Minnesota. Have had to buy another car and continue payments on my loan for this one though Ford will do nothing to resolve it.
Additional Notes:
Brakes locked up. Been paying 11 months on my loan and the vehicle is in Texas while I live in Minnesota. Have had to buy another car and continue payments on my loan for this one though Ford will do nothing to resolve it.
Mfg Campaign: 11607778
Recall Date: Aug 11, 2024
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Brakes locked up. Been paying 11 months on my loan and the vehicle is in Texas while I live in Minnesota. Have had to buy another car and continue payments on my loan for this one though Ford will do nothing to resolve it.
Corrective Action:
Brakes locked up. Been paying 11 months on my loan and the vehicle is in Texas while I live in Minnesota. Have had to buy another car and continue payments on my loan for this one though Ford will do nothing to resolve it.
Additional Notes:
Brakes locked up. Been paying 11 months on my loan and the vehicle is in Texas while I live in Minnesota. Have had to buy another car and continue payments on my loan for this one though Ford will do nothing to resolve it.
Mfg Campaign: 11607778
Recall Date: Aug 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 55 MPH, the vehicle stalled intermittently. The check engine warning light was illuminated. The contact restarted the vehicle to correct the failure. The vehicle was taken to the dealer, where the crankshaft position sensor, transmission fluid pump, and oil pump assembly were replaced. An unknown software was also updated. The failure recurred, and the vehicle was taken back to the dealer. The dealer determined that the valve cover, spark plugs, and #2 ignition coil needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 55 MPH, the vehicle stalled intermittently. The check engine warning light was illuminated. The contact restarted the vehicle to correct the failure. The vehicle was taken to the dealer, where the crankshaft position sensor, transmission fluid pump, and oil pump assembly were replaced. An unknown software was also updated. The failure recurred, and the vehicle was taken back to the dealer. The dealer determined that the valve cover, spark plugs, and #2 ignition coil needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 55 MPH, the vehicle stalled intermittently. The check engine warning light was illuminated. The contact restarted the vehicle to correct the failure. The vehicle was taken to the dealer, where the crankshaft position sensor, transmission fluid pump, and oil pump assembly were replaced. An unknown software was also updated. The failure recurred, and the vehicle was taken back to the dealer. The dealer determined that the valve cover, spark plugs, and #2 ignition coil needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11607468
Recall Date: Aug 9, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 35 MPH, the vehicle began to vibrate violently, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The oil pressure and check engine warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 35 MPH, the vehicle began to vibrate violently, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The oil pressure and check engine warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 35 MPH, the vehicle began to vibrate violently, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The oil pressure and check engine warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11607374
Recall Date: Aug 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11606986
Recall Date: Aug 7, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11606986
Recall Date: Aug 7, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11606986
Recall Date: Aug 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine slowed to under 45 mph while driving on the highway, and vehicle was unable to function at higher speeds. Engine oil pressure low warning registered. Vehicle ceased being able to perform at highway speeds and had to be towed.
Corrective Action:
Engine slowed to under 45 mph while driving on the highway, and vehicle was unable to function at higher speeds. Engine oil pressure low warning registered. Vehicle ceased being able to perform at highway speeds and had to be towed.
Additional Notes:
Engine slowed to under 45 mph while driving on the highway, and vehicle was unable to function at higher speeds. Engine oil pressure low warning registered. Vehicle ceased being able to perform at highway speeds and had to be towed.
Mfg Campaign: 11606754
Recall Date: Aug 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that a replacement long block was required. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that a replacement long block was required. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump, resulting in damages to the engine. The contact was informed that a replacement long block was required. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11606832
Recall Date: Aug 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11606542
Recall Date: Aug 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11606549
Recall Date: Aug 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11606549
Recall Date: Aug 5, 2024
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