Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While traveling on highway, 2016 Ford Edge transmission went out of gear. It did not respond when pushing on the acceleration pedal. Thus, my passengers and I were in danger of collision. No indicator lights appeared warning of the transmission failure. The local Ford dealership performed an inspection and confirmed the transmission had failed. Ford Motor Co. has published a Technical Service Bulletin addressing this transmission issue on my specific vehicle but there is no associated recall such that others will not be endangered.
Corrective Action:
While traveling on highway, 2016 Ford Edge transmission went out of gear. It did not respond when pushing on the acceleration pedal. Thus, my passengers and I were in danger of collision. No indicator lights appeared warning of the transmission failure. The local Ford dealership performed an inspection and confirmed the transmission had failed. Ford Motor Co. has published a Technical Service Bulletin addressing this transmission issue on my specific vehicle but there is no associated recall such that others will not be endangered.
Additional Notes:
While traveling on highway, 2016 Ford Edge transmission went out of gear. It did not respond when pushing on the acceleration pedal. Thus, my passengers and I were in danger of collision. No indicator lights appeared warning of the transmission failure. The local Ford dealership performed an inspection and confirmed the transmission had failed. Ford Motor Co. has published a Technical Service Bulletin addressing this transmission issue on my specific vehicle but there is no associated recall such that others will not be endangered.
Mfg Campaign: 11586057
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Three weeks ago my engine light came on. Took it in to Ford Services in Woodland Hills, California where they found a that there was a coolant intrusion in the engine. They proceeded to explain that this is a known issue with the type of engine due to a manufacturer defect. They were able to see that indeed this was the issue with my vehicle. But my VIN was not under the recall that is in place for other vehicles with the same engine defect. I called Ford and they said they could do nothing about it. They directed me here to make a complaint.
Corrective Action:
Three weeks ago my engine light came on. Took it in to Ford Services in Woodland Hills, California where they found a that there was a coolant intrusion in the engine. They proceeded to explain that this is a known issue with the type of engine due to a manufacturer defect. They were able to see that indeed this was the issue with my vehicle. But my VIN was not under the recall that is in place for other vehicles with the same engine defect. I called Ford and they said they could do nothing about it. They directed me here to make a complaint.
Additional Notes:
Three weeks ago my engine light came on. Took it in to Ford Services in Woodland Hills, California where they found a that there was a coolant intrusion in the engine. They proceeded to explain that this is a known issue with the type of engine due to a manufacturer defect. They were able to see that indeed this was the issue with my vehicle. But my VIN was not under the recall that is in place for other vehicles with the same engine defect. I called Ford and they said they could do nothing about it. They directed me here to make a complaint.
Mfg Campaign: 11586181
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Three weeks ago my engine light came on. Took it in to Ford Services in Woodland Hills, California where they found a that there was a coolant intrusion in the engine. They proceeded to explain that this is a known issue with the type of engine due to a manufacturer defect. They were able to see that indeed this was the issue with my vehicle. But my VIN was not under the recall that is in place for other vehicles with the same engine defect. I called Ford and they said they could do nothing about it. They directed me here to make a complaint.
Corrective Action:
Three weeks ago my engine light came on. Took it in to Ford Services in Woodland Hills, California where they found a that there was a coolant intrusion in the engine. They proceeded to explain that this is a known issue with the type of engine due to a manufacturer defect. They were able to see that indeed this was the issue with my vehicle. But my VIN was not under the recall that is in place for other vehicles with the same engine defect. I called Ford and they said they could do nothing about it. They directed me here to make a complaint.
Additional Notes:
Three weeks ago my engine light came on. Took it in to Ford Services in Woodland Hills, California where they found a that there was a coolant intrusion in the engine. They proceeded to explain that this is a known issue with the type of engine due to a manufacturer defect. They were able to see that indeed this was the issue with my vehicle. But my VIN was not under the recall that is in place for other vehicles with the same engine defect. I called Ford and they said they could do nothing about it. They directed me here to make a complaint.
Mfg Campaign: 11586181
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Getting a code of misfire on cylinder one and it’s got antifreeze on top of the cylinders blowing white steam out of the tail pipes
Corrective Action:
Getting a code of misfire on cylinder one and it’s got antifreeze on top of the cylinders blowing white steam out of the tail pipes
Additional Notes:
Getting a code of misfire on cylinder one and it’s got antifreeze on top of the cylinders blowing white steam out of the tail pipes
Mfg Campaign: 11584901
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started jerking and then stalled. The contact stated that the engine and coolant temperature warning lights were illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to the dealer. The vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 139,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started jerking and then stalled. The contact stated that the engine and coolant temperature warning lights were illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to the dealer. The vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 139,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started jerking and then stalled. The contact stated that the engine and coolant temperature warning lights were illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to the dealer. The vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 139,000.
Mfg Campaign: 11584978
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Issues started with check engine light with PO302 Cylinder Misfire code and rough engine starts. After having it looked at and doing a tune up, a week later there was no heat, the coolant warning light went on and temperature gauge was fluctuating while on the highway and had to pull off. Diagnosis by independent service center was the coolant leaking into the cylinder due to defective engine block casting. Researched Technical Service Bulletin 19-2208 and found this to be a common flaw. The fix is a new engine to cost more than $5,000. Vehicle has 80,000 miles. Ford offering no help due to it being out of warranty with no extended warranty.
Corrective Action:
Issues started with check engine light with PO302 Cylinder Misfire code and rough engine starts. After having it looked at and doing a tune up, a week later there was no heat, the coolant warning light went on and temperature gauge was fluctuating while on the highway and had to pull off. Diagnosis by independent service center was the coolant leaking into the cylinder due to defective engine block casting. Researched Technical Service Bulletin 19-2208 and found this to be a common flaw. The fix is a new engine to cost more than $5,000. Vehicle has 80,000 miles. Ford offering no help due to it being out of warranty with no extended warranty.
Additional Notes:
Issues started with check engine light with PO302 Cylinder Misfire code and rough engine starts. After having it looked at and doing a tune up, a week later there was no heat, the coolant warning light went on and temperature gauge was fluctuating while on the highway and had to pull off. Diagnosis by independent service center was the coolant leaking into the cylinder due to defective engine block casting. Researched Technical Service Bulletin 19-2208 and found this to be a common flaw. The fix is a new engine to cost more than $5,000. Vehicle has 80,000 miles. Ford offering no help due to it being out of warranty with no extended warranty.
Mfg Campaign: 11584990
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Issues started with check engine light with PO302 Cylinder Misfire code and rough engine starts. After having it looked at and doing a tune up, a week later there was no heat, the coolant warning light went on and temperature gauge was fluctuating while on the highway and had to pull off. Diagnosis by independent service center was the coolant leaking into the cylinder due to defective engine block casting. Researched Technical Service Bulletin 19-2208 and found this to be a common flaw. The fix is a new engine to cost more than $5,000. Vehicle has 80,000 miles. Ford offering no help due to it being out of warranty with no extended warranty.
Corrective Action:
Issues started with check engine light with PO302 Cylinder Misfire code and rough engine starts. After having it looked at and doing a tune up, a week later there was no heat, the coolant warning light went on and temperature gauge was fluctuating while on the highway and had to pull off. Diagnosis by independent service center was the coolant leaking into the cylinder due to defective engine block casting. Researched Technical Service Bulletin 19-2208 and found this to be a common flaw. The fix is a new engine to cost more than $5,000. Vehicle has 80,000 miles. Ford offering no help due to it being out of warranty with no extended warranty.
Additional Notes:
Issues started with check engine light with PO302 Cylinder Misfire code and rough engine starts. After having it looked at and doing a tune up, a week later there was no heat, the coolant warning light went on and temperature gauge was fluctuating while on the highway and had to pull off. Diagnosis by independent service center was the coolant leaking into the cylinder due to defective engine block casting. Researched Technical Service Bulletin 19-2208 and found this to be a common flaw. The fix is a new engine to cost more than $5,000. Vehicle has 80,000 miles. Ford offering no help due to it being out of warranty with no extended warranty.
Mfg Campaign: 11584990
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at approximately 40 MPH, the engine overheated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that there was coolant in the cylinder, which caused the head gasket to blow and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline for assistance. The approximate failure mileage was 83,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at approximately 40 MPH, the engine overheated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that there was coolant in the cylinder, which caused the head gasket to blow and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline for assistance. The approximate failure mileage was 83,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at approximately 40 MPH, the engine overheated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that there was coolant in the cylinder, which caused the head gasket to blow and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline for assistance. The approximate failure mileage was 83,000.
Mfg Campaign: 11584997
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 70,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 70,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 70,000.
Mfg Campaign: 11584088
Recall Date: Apr 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 65 MPH, the contact noticed white smoke coming from the tailpipe. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the dealer where it was diagnosed that coolant had intruded into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 94,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 65 MPH, the contact noticed white smoke coming from the tailpipe. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the dealer where it was diagnosed that coolant had intruded into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 94,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 65 MPH, the contact noticed white smoke coming from the tailpipe. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the dealer where it was diagnosed that coolant had intruded into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 94,000.
Mfg Campaign: 11584090
Recall Date: Apr 19, 2024
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact's daughter opened the partition for the panoramic sunroof and discovered that the rear stationary panel of the panoramic roof had developed several, spider web cracks along the edge of the glass. The vehicle was taken to a dealer and the contact was informed that the vehicle was out of warranty and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 71,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact's daughter opened the partition for the panoramic sunroof and discovered that the rear stationary panel of the panoramic roof had developed several, spider web cracks along the edge of the glass. The vehicle was taken to a dealer and the contact was informed that the vehicle was out of warranty and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 71,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact's daughter opened the partition for the panoramic sunroof and discovered that the rear stationary panel of the panoramic roof had developed several, spider web cracks along the edge of the glass. The vehicle was taken to a dealer and the contact was informed that the vehicle was out of warranty and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 71,000.
Mfg Campaign: 11583028
Recall Date: Apr 15, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the RPMs were fluctuating, and the engine was misfiring. Additionally, the contact stated while driving approximately 45-50 MPH, the check engine warning light illuminated. The contact stated that the failure was intermittent. The vehicle was taken to an independent mechanic, where it was diagnosed that the head gasket was blown, there was coolant intrusion in cylinder #1, and the engine was misfiring. The mechanic determined that the head gasket needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the RPMs were fluctuating, and the engine was misfiring. Additionally, the contact stated while driving approximately 45-50 MPH, the check engine warning light illuminated. The contact stated that the failure was intermittent. The vehicle was taken to an independent mechanic, where it was diagnosed that the head gasket was blown, there was coolant intrusion in cylinder #1, and the engine was misfiring. The mechanic determined that the head gasket needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the RPMs were fluctuating, and the engine was misfiring. Additionally, the contact stated while driving approximately 45-50 MPH, the check engine warning light illuminated. The contact stated that the failure was intermittent. The vehicle was taken to an independent mechanic, where it was diagnosed that the head gasket was blown, there was coolant intrusion in cylinder #1, and the engine was misfiring. The mechanic determined that the head gasket needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.
Mfg Campaign: 11582092
Recall Date: Apr 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 67,982.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 67,982.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 67,982.
Mfg Campaign: 11581997
Recall Date: Apr 9, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, the engine overheated, and coolant was leaking from the engine compartment. The vehicle was taken to an independent mechanic who diagnosed that the coolant was present inside the cylinders. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, the engine overheated, and coolant was leaking from the engine compartment. The vehicle was taken to an independent mechanic who diagnosed that the coolant was present inside the cylinders. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, the engine overheated, and coolant was leaking from the engine compartment. The vehicle was taken to an independent mechanic who diagnosed that the coolant was present inside the cylinders. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 90,000.
Mfg Campaign: 11580647
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine was misfiring, and the vehicle was jerking significantly while accelerating. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer determined that the engine block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that it was a known failure; however, the vehicle was not covered under an unknown Ford Campaign Number. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine was misfiring, and the vehicle was jerking significantly while accelerating. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer determined that the engine block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that it was a known failure; however, the vehicle was not covered under an unknown Ford Campaign Number. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine was misfiring, and the vehicle was jerking significantly while accelerating. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer determined that the engine block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that it was a known failure; however, the vehicle was not covered under an unknown Ford Campaign Number. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.
Mfg Campaign: 11580650
Recall Date: Apr 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that an unknown emission part had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that an unknown emission part had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that an unknown emission part had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.
Mfg Campaign: 11578690
Recall Date: Mar 21, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that when he would place the vehicle into reverse, the backup camera would malfunction and either show a distorted image or a black screen. The contact stated no warning light was illuminated. Additionally, the contact stated that when the backup camera would malfunction the radio display would also be blank showing no selections. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,100.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that when he would place the vehicle into reverse, the backup camera would malfunction and either show a distorted image or a black screen. The contact stated no warning light was illuminated. Additionally, the contact stated that when the backup camera would malfunction the radio display would also be blank showing no selections. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,100.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that when he would place the vehicle into reverse, the backup camera would malfunction and either show a distorted image or a black screen. The contact stated no warning light was illuminated. Additionally, the contact stated that when the backup camera would malfunction the radio display would also be blank showing no selections. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,100.
Mfg Campaign: 11578716
Recall Date: Mar 21, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that when he would place the vehicle into reverse, the backup camera would malfunction and either show a distorted image or a black screen. The contact stated no warning light was illuminated. Additionally, the contact stated that when the backup camera would malfunction the radio display would also be blank showing no selections. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,100.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that when he would place the vehicle into reverse, the backup camera would malfunction and either show a distorted image or a black screen. The contact stated no warning light was illuminated. Additionally, the contact stated that when the backup camera would malfunction the radio display would also be blank showing no selections. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,100.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that when he would place the vehicle into reverse, the backup camera would malfunction and either show a distorted image or a black screen. The contact stated no warning light was illuminated. Additionally, the contact stated that when the backup camera would malfunction the radio display would also be blank showing no selections. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the APIM needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,100.
Mfg Campaign: 11578716
Recall Date: Mar 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2014 Ford Edge. The contact stated that stated that upon starting the vehicle, the engine shuddered with heavy white smoke coming from the exhaust pipe. Additionally, the check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where an ODB scanner retrieved information of a misfire in cylinder #4. The vehicle was then taken to a dealer where it was discovered that coolant had leaked into cylinder #4. The dealer determined that the engine long block needed to be replaced and diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was 84,000.
Corrective Action:
The contact owns a 2014 Ford Edge. The contact stated that stated that upon starting the vehicle, the engine shuddered with heavy white smoke coming from the exhaust pipe. Additionally, the check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where an ODB scanner retrieved information of a misfire in cylinder #4. The vehicle was then taken to a dealer where it was discovered that coolant had leaked into cylinder #4. The dealer determined that the engine long block needed to be replaced and diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was 84,000.
Additional Notes:
The contact owns a 2014 Ford Edge. The contact stated that stated that upon starting the vehicle, the engine shuddered with heavy white smoke coming from the exhaust pipe. Additionally, the check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where an ODB scanner retrieved information of a misfire in cylinder #4. The vehicle was then taken to a dealer where it was discovered that coolant had leaked into cylinder #4. The dealer determined that the engine long block needed to be replaced and diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was 84,000.
Mfg Campaign: 11578233
Recall Date: Mar 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2014 Ford Edge. The contact stated that stated that upon starting the vehicle, the engine shuddered with heavy white smoke coming from the exhaust pipe. Additionally, the check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where an ODB scanner retrieved information of a misfire in cylinder #4. The vehicle was then taken to a dealer where it was discovered that coolant had leaked into cylinder #4. The dealer determined that the engine long block needed to be replaced and diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was 84,000.
Corrective Action:
The contact owns a 2014 Ford Edge. The contact stated that stated that upon starting the vehicle, the engine shuddered with heavy white smoke coming from the exhaust pipe. Additionally, the check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where an ODB scanner retrieved information of a misfire in cylinder #4. The vehicle was then taken to a dealer where it was discovered that coolant had leaked into cylinder #4. The dealer determined that the engine long block needed to be replaced and diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was 84,000.
Additional Notes:
The contact owns a 2014 Ford Edge. The contact stated that stated that upon starting the vehicle, the engine shuddered with heavy white smoke coming from the exhaust pipe. Additionally, the check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where an ODB scanner retrieved information of a misfire in cylinder #4. The vehicle was then taken to a dealer where it was discovered that coolant had leaked into cylinder #4. The dealer determined that the engine long block needed to be replaced and diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was 84,000.
Mfg Campaign: 11578233
Recall Date: Mar 19, 2024
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