Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Issues with 2.0 L EcoBoost engine overheating. A mechanic using a camera to investigate revealed coolant intrusion in engine. Mechanic located Technical Service Bulletin (TSB) #22-2133 which indicated it was a known problem by Ford and recommended engine replacement at owner's expense. This had to be performed by a Ford dealership so that the engine could be re-programmed using proprietary software. The out-of-pocket cost to replace the engine was $7,559.08, plus $183.00 for the tow to the dealership. The mechanic's shop charged $32.60 to diagnose the problem. This issue also led to simultaneously failure of the transmission which had to be replaced at a cost of $5,999.22.
Corrective Action:
Issues with 2.0 L EcoBoost engine overheating. A mechanic using a camera to investigate revealed coolant intrusion in engine. Mechanic located Technical Service Bulletin (TSB) #22-2133 which indicated it was a known problem by Ford and recommended engine replacement at owner's expense. This had to be performed by a Ford dealership so that the engine could be re-programmed using proprietary software. The out-of-pocket cost to replace the engine was $7,559.08, plus $183.00 for the tow to the dealership. The mechanic's shop charged $32.60 to diagnose the problem. This issue also led to simultaneously failure of the transmission which had to be replaced at a cost of $5,999.22.
Additional Notes:
Issues with 2.0 L EcoBoost engine overheating. A mechanic using a camera to investigate revealed coolant intrusion in engine. Mechanic located Technical Service Bulletin (TSB) #22-2133 which indicated it was a known problem by Ford and recommended engine replacement at owner's expense. This had to be performed by a Ford dealership so that the engine could be re-programmed using proprietary software. The out-of-pocket cost to replace the engine was $7,559.08, plus $183.00 for the tow to the dealership. The mechanic's shop charged $32.60 to diagnose the problem. This issue also led to simultaneously failure of the transmission which had to be replaced at a cost of $5,999.22.
Mfg Campaign: 11677515
Recall Date: Jul 31, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while replacing the spark plugs, the contact noticed that the coolant level was significantly low, and the check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine had failed due to coolant intrusion in the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,899.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while replacing the spark plugs, the contact noticed that the coolant level was significantly low, and the check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine had failed due to coolant intrusion in the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,899.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while replacing the spark plugs, the contact noticed that the coolant level was significantly low, and the check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine had failed due to coolant intrusion in the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,899.
Mfg Campaign: 11677201
Recall Date: Jul 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
July 23, 2025 the engine light came on. Called Ford dealer and made appt for July 24 to be checked out. Coolant getting in #2 cylinder, recommended long block replacement for $9859.85. Vehicle has only 83450 miles on it and a known issue by Ford. Called Ford and we can not get any help with replacement.
Corrective Action:
July 23, 2025 the engine light came on. Called Ford dealer and made appt for July 24 to be checked out. Coolant getting in #2 cylinder, recommended long block replacement for $9859.85. Vehicle has only 83450 miles on it and a known issue by Ford. Called Ford and we can not get any help with replacement.
Additional Notes:
July 23, 2025 the engine light came on. Called Ford dealer and made appt for July 24 to be checked out. Coolant getting in #2 cylinder, recommended long block replacement for $9859.85. Vehicle has only 83450 miles on it and a known issue by Ford. Called Ford and we can not get any help with replacement.
Mfg Campaign: 11677262
Recall Date: Jul 30, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that coolant intrusion into several cylinders had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program Number: 21N12. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 86,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that coolant intrusion into several cylinders had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program Number: 21N12. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 86,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that coolant intrusion into several cylinders had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program Number: 21N12. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 86,000.
Mfg Campaign: 11677368
Recall Date: Jul 30, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contacts son owns a 2017 Ford Edge. The contact stated that while his son was driving approximately 35 MPH, there was a misfire coming from the engine. The check engine warning light illuminated shortly afterwards. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinder head, caused by a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,000.
Corrective Action:
The contacts son owns a 2017 Ford Edge. The contact stated that while his son was driving approximately 35 MPH, there was a misfire coming from the engine. The check engine warning light illuminated shortly afterwards. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinder head, caused by a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,000.
Additional Notes:
The contacts son owns a 2017 Ford Edge. The contact stated that while his son was driving approximately 35 MPH, there was a misfire coming from the engine. The check engine warning light illuminated shortly afterwards. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinder head, caused by a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,000.
Mfg Campaign: 11676982
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contacts son owns a 2017 Ford Edge. The contact stated that while his son was driving approximately 35 MPH, there was a misfire coming from the engine. The check engine warning light illuminated shortly afterwards. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinder head, caused by a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,000.
Corrective Action:
The contacts son owns a 2017 Ford Edge. The contact stated that while his son was driving approximately 35 MPH, there was a misfire coming from the engine. The check engine warning light illuminated shortly afterwards. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinder head, caused by a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,000.
Additional Notes:
The contacts son owns a 2017 Ford Edge. The contact stated that while his son was driving approximately 35 MPH, there was a misfire coming from the engine. The check engine warning light illuminated shortly afterwards. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinder head, caused by a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,000.
Mfg Campaign: 11676982
Recall Date: Jul 29, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 35 MPH, the engine light illuminated. The contact stated that the failure was related to Technical Service Bulletin: 19-2208. The vehicle was taken to an independent mechanic who determined that the ignition coil and spark plug was not firing properly in cylinder #3. The vehicle was taken to an independent mechanic, and it was determined the spark plugs were corroded. The vehicle was taken to a local dealer, where it was diagnosed and determined that engine block needed to be replaced. There was no coolant in the reservoir. The contact stated that coolant was leaking into the cylinders. There was white smoke emerging from the exhaust pipe. The vehicle was not repaired. The contact was waiting for warranty approval. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 35 MPH, the engine light illuminated. The contact stated that the failure was related to Technical Service Bulletin: 19-2208. The vehicle was taken to an independent mechanic who determined that the ignition coil and spark plug was not firing properly in cylinder #3. The vehicle was taken to an independent mechanic, and it was determined the spark plugs were corroded. The vehicle was taken to a local dealer, where it was diagnosed and determined that engine block needed to be replaced. There was no coolant in the reservoir. The contact stated that coolant was leaking into the cylinders. There was white smoke emerging from the exhaust pipe. The vehicle was not repaired. The contact was waiting for warranty approval. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 35 MPH, the engine light illuminated. The contact stated that the failure was related to Technical Service Bulletin: 19-2208. The vehicle was taken to an independent mechanic who determined that the ignition coil and spark plug was not firing properly in cylinder #3. The vehicle was taken to an independent mechanic, and it was determined the spark plugs were corroded. The vehicle was taken to a local dealer, where it was diagnosed and determined that engine block needed to be replaced. There was no coolant in the reservoir. The contact stated that coolant was leaking into the cylinders. There was white smoke emerging from the exhaust pipe. The vehicle was not repaired. The contact was waiting for warranty approval. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 66,000.
Mfg Campaign: 11676248
Recall Date: Jul 25, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2014 Ford Edge. The contact stated that upon start the vehicle, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,275.
Corrective Action:
The contact owns a 2014 Ford Edge. The contact stated that upon start the vehicle, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,275.
Additional Notes:
The contact owns a 2014 Ford Edge. The contact stated that upon start the vehicle, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,275.
Mfg Campaign: 11675127
Recall Date: Jul 21, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Bad catalyst converter. Needs to be replaced.Vehicle is not even 10 years old
Corrective Action:
Bad catalyst converter. Needs to be replaced.Vehicle is not even 10 years old
Additional Notes:
Bad catalyst converter. Needs to be replaced.Vehicle is not even 10 years old
Mfg Campaign: 11675170
Recall Date: Jul 21, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At less than 70,000 miles on the engine, a check engine light came on (July 2025). To this point there had been no lights or warnings, but apparently there was coolant intruding into the engine cylinder. This likely had been an ongoing issue but finally created a warning light around 69,000. This design defect created the potential for immediate engine overheating while traveling at highway speeds. A dealer has yet to look at my vehicle but an independent service center diagnosed a blown gasket due to the intrusion. And others with the same engine 2.0L have suffered similar issues (as evidenced by recent June 2025 class action suit).
Corrective Action:
At less than 70,000 miles on the engine, a check engine light came on (July 2025). To this point there had been no lights or warnings, but apparently there was coolant intruding into the engine cylinder. This likely had been an ongoing issue but finally created a warning light around 69,000. This design defect created the potential for immediate engine overheating while traveling at highway speeds. A dealer has yet to look at my vehicle but an independent service center diagnosed a blown gasket due to the intrusion. And others with the same engine 2.0L have suffered similar issues (as evidenced by recent June 2025 class action suit).
Additional Notes:
At less than 70,000 miles on the engine, a check engine light came on (July 2025). To this point there had been no lights or warnings, but apparently there was coolant intruding into the engine cylinder. This likely had been an ongoing issue but finally created a warning light around 69,000. This design defect created the potential for immediate engine overheating while traveling at highway speeds. A dealer has yet to look at my vehicle but an independent service center diagnosed a blown gasket due to the intrusion. And others with the same engine 2.0L have suffered similar issues (as evidenced by recent June 2025 class action suit).
Mfg Campaign: 11674804
Recall Date: Jul 19, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am the owner of a 2017 Ford Edge with only 63k miles on it (VIN: [XXX] ), which I purchased from Depaula Ford in July of 2020. This vehicle has experienced significant engine problems consistent with the symptoms described in TSB 19 2346. Specifically, my vehicle has suffered coolant intrusion into the combustion chamber, leading to white smoke from the exhaust, misfires, and a noticeable loss of coolant. After diagnostic inspection at Depaula Ford in Albany, it was confirmed that the engine requires replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am the owner of a 2017 Ford Edge with only 63k miles on it (VIN: [XXX] ), which I purchased from Depaula Ford in July of 2020. This vehicle has experienced significant engine problems consistent with the symptoms described in TSB 19 2346. Specifically, my vehicle has suffered coolant intrusion into the combustion chamber, leading to white smoke from the exhaust, misfires, and a noticeable loss of coolant. After diagnostic inspection at Depaula Ford in Albany, it was confirmed that the engine requires replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am the owner of a 2017 Ford Edge with only 63k miles on it (VIN: [XXX] ), which I purchased from Depaula Ford in July of 2020. This vehicle has experienced significant engine problems consistent with the symptoms described in TSB 19 2346. Specifically, my vehicle has suffered coolant intrusion into the combustion chamber, leading to white smoke from the exhaust, misfires, and a noticeable loss of coolant. After diagnostic inspection at Depaula Ford in Albany, it was confirmed that the engine requires replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11674426
Recall Date: Jul 18, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My 2017 Ford Edge Sport has the exploding Panoramic moonroof. The first incident - the car was parked and the front movable glass panel was cracked (see picture 1). No objects hit the glass. The second incident occurred while was wife was driving on the interstate at 75mph. It sounded like a gun shot - glass exploded into the passenger compartment - luckily the sunvisor was CLOSED or my wife and her parents in the backseat would have been sprayed with broken glass (see pictures 2 and 3). No objects hit the glass - there were no other vehicles around her at the time of the incident. We have now replaced the movable glass panel twice at a total cost of $2500 -- via insurance with our deducible of $1000. And NOW - the rear non-movable glass panel is cracked! It just won't end! The 1st incident was about Oct. 25, 2024- the 2nd incident was around May 9, 2025.
Corrective Action:
My 2017 Ford Edge Sport has the exploding Panoramic moonroof. The first incident - the car was parked and the front movable glass panel was cracked (see picture 1). No objects hit the glass. The second incident occurred while was wife was driving on the interstate at 75mph. It sounded like a gun shot - glass exploded into the passenger compartment - luckily the sunvisor was CLOSED or my wife and her parents in the backseat would have been sprayed with broken glass (see pictures 2 and 3). No objects hit the glass - there were no other vehicles around her at the time of the incident. We have now replaced the movable glass panel twice at a total cost of $2500 -- via insurance with our deducible of $1000. And NOW - the rear non-movable glass panel is cracked! It just won't end! The 1st incident was about Oct. 25, 2024- the 2nd incident was around May 9, 2025.
Additional Notes:
My 2017 Ford Edge Sport has the exploding Panoramic moonroof. The first incident - the car was parked and the front movable glass panel was cracked (see picture 1). No objects hit the glass. The second incident occurred while was wife was driving on the interstate at 75mph. It sounded like a gun shot - glass exploded into the passenger compartment - luckily the sunvisor was CLOSED or my wife and her parents in the backseat would have been sprayed with broken glass (see pictures 2 and 3). No objects hit the glass - there were no other vehicles around her at the time of the incident. We have now replaced the movable glass panel twice at a total cost of $2500 -- via insurance with our deducible of $1000. And NOW - the rear non-movable glass panel is cracked! It just won't end! The 1st incident was about Oct. 25, 2024- the 2nd incident was around May 9, 2025.
Mfg Campaign: 11674287
Recall Date: Jul 17, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Passenger side rear brake line rupture causing loss of braking during normal driving. No warning lamps or indication of failure prior to loss of braking. Defective part is available for inspection as of 7/16/25. No one needs to confirm issue as it was necessary to repair in order to safely drive vehicle. I purchased replacement brake line and performed necessary repairs. No one has inspected repair.
Corrective Action:
Passenger side rear brake line rupture causing loss of braking during normal driving. No warning lamps or indication of failure prior to loss of braking. Defective part is available for inspection as of 7/16/25. No one needs to confirm issue as it was necessary to repair in order to safely drive vehicle. I purchased replacement brake line and performed necessary repairs. No one has inspected repair.
Additional Notes:
Passenger side rear brake line rupture causing loss of braking during normal driving. No warning lamps or indication of failure prior to loss of braking. Defective part is available for inspection as of 7/16/25. No one needs to confirm issue as it was necessary to repair in order to safely drive vehicle. I purchased replacement brake line and performed necessary repairs. No one has inspected repair.
Mfg Campaign: 11674086
Recall Date: Jul 16, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that after shifting into reverse(R), the back over prevention camera image failed to display on the screen. The contact stated that the display screen was black and the message "Camera Not Available" was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that after shifting into reverse(R), the back over prevention camera image failed to display on the screen. The contact stated that the display screen was black and the message "Camera Not Available" was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that after shifting into reverse(R), the back over prevention camera image failed to display on the screen. The contact stated that the display screen was black and the message "Camera Not Available" was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Mfg Campaign: 11673434
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
A coolant intrusion required the long block to be replaced.
Corrective Action:
A coolant intrusion required the long block to be replaced.
Additional Notes:
A coolant intrusion required the long block to be replaced.
Mfg Campaign: 11673535
Recall Date: Jul 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am filing this report due to a serious and costly engine failure in my 2017 Ford Edge Titanium with the 2.0L EcoBoost engine. My vehicle has always been properly maintained and I recently experienced pre-mature engine issues at only 93,000 miles. The issue began with rough starts, hovering RPMs, and eventually led to a complete engine failure. My mechanic diagnosed the problem as coolant intrusion into the engine, which I have since learned is a known issue covered by Ford’s Technical Service Bulletin TSB 19-2208. It appears most people begin experiencing this issue at 50,000-90,000 miles. The cost to replace the engine is between $8,000 and $9,000, and my vehicle is no longer under warranty. I am still paying off this car, which makes this financially devastating — and this failure occurred well before the end of a reasonable engine lifespan. I’m concerned this issue poses a safety risk, as coolant loss and engine failure could happen suddenly while driving. Ford has not issued a recall or formal repair program, despite hundreds (if not thousands) of similar complaints online. I respectfully urge the NHTSA to investigate the 2015–2018 Ford Edge with the 2.0L EcoBoost engine for a potential recall or safety action related to premature engine failure due to internal coolant leaks.
Corrective Action:
I am filing this report due to a serious and costly engine failure in my 2017 Ford Edge Titanium with the 2.0L EcoBoost engine. My vehicle has always been properly maintained and I recently experienced pre-mature engine issues at only 93,000 miles. The issue began with rough starts, hovering RPMs, and eventually led to a complete engine failure. My mechanic diagnosed the problem as coolant intrusion into the engine, which I have since learned is a known issue covered by Ford’s Technical Service Bulletin TSB 19-2208. It appears most people begin experiencing this issue at 50,000-90,000 miles. The cost to replace the engine is between $8,000 and $9,000, and my vehicle is no longer under warranty. I am still paying off this car, which makes this financially devastating — and this failure occurred well before the end of a reasonable engine lifespan. I’m concerned this issue poses a safety risk, as coolant loss and engine failure could happen suddenly while driving. Ford has not issued a recall or formal repair program, despite hundreds (if not thousands) of similar complaints online. I respectfully urge the NHTSA to investigate the 2015–2018 Ford Edge with the 2.0L EcoBoost engine for a potential recall or safety action related to premature engine failure due to internal coolant leaks.
Additional Notes:
I am filing this report due to a serious and costly engine failure in my 2017 Ford Edge Titanium with the 2.0L EcoBoost engine. My vehicle has always been properly maintained and I recently experienced pre-mature engine issues at only 93,000 miles. The issue began with rough starts, hovering RPMs, and eventually led to a complete engine failure. My mechanic diagnosed the problem as coolant intrusion into the engine, which I have since learned is a known issue covered by Ford’s Technical Service Bulletin TSB 19-2208. It appears most people begin experiencing this issue at 50,000-90,000 miles. The cost to replace the engine is between $8,000 and $9,000, and my vehicle is no longer under warranty. I am still paying off this car, which makes this financially devastating — and this failure occurred well before the end of a reasonable engine lifespan. I’m concerned this issue poses a safety risk, as coolant loss and engine failure could happen suddenly while driving. Ford has not issued a recall or formal repair program, despite hundreds (if not thousands) of similar complaints online. I respectfully urge the NHTSA to investigate the 2015–2018 Ford Edge with the 2.0L EcoBoost engine for a potential recall or safety action related to premature engine failure due to internal coolant leaks.
Mfg Campaign: 11672893
Recall Date: Jul 11, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine cylinders. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 118,395.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine cylinders. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 118,395.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine cylinders. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 118,395.
Mfg Campaign: 11672493
Recall Date: Jul 10, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to check the coolant level. Upon visual inspection, the contact observed that the coolant level was abnormally low after a recent service. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #2, causing a misfire, and resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 83,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to check the coolant level. Upon visual inspection, the contact observed that the coolant level was abnormally low after a recent service. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #2, causing a misfire, and resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 83,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to check the coolant level. Upon visual inspection, the contact observed that the coolant level was abnormally low after a recent service. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #2, causing a misfire, and resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 83,000.
Mfg Campaign: 11672551
Recall Date: Jul 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle went into IDLE Mode with the check engine warning light illuminated. The vehicle was able to restart. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 84,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle went into IDLE Mode with the check engine warning light illuminated. The vehicle was able to restart. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 84,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle went into IDLE Mode with the check engine warning light illuminated. The vehicle was able to restart. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 84,000.
Mfg Campaign: 11671615
Recall Date: Jul 7, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Recently my brakes have become very spongy. We have replaced the brake pads, calipers, rotars and e-brake. They are still spongy and nothing has been resolving the issue. My lines have been bled 3 times now at a cost of $100 each time. I have to pump my brakes to tighten them. Mechanic cannot find any problems. I see there is an open investigation with NHTSA regarding 2015-2017 ford edge braking systems. Not sure if mine is related or not, but something is wrong.
Corrective Action:
Recently my brakes have become very spongy. We have replaced the brake pads, calipers, rotars and e-brake. They are still spongy and nothing has been resolving the issue. My lines have been bled 3 times now at a cost of $100 each time. I have to pump my brakes to tighten them. Mechanic cannot find any problems. I see there is an open investigation with NHTSA regarding 2015-2017 ford edge braking systems. Not sure if mine is related or not, but something is wrong.
Additional Notes:
Recently my brakes have become very spongy. We have replaced the brake pads, calipers, rotars and e-brake. They are still spongy and nothing has been resolving the issue. My lines have been bled 3 times now at a cost of $100 each time. I have to pump my brakes to tighten them. Mechanic cannot find any problems. I see there is an open investigation with NHTSA regarding 2015-2017 ford edge braking systems. Not sure if mine is related or not, but something is wrong.
Mfg Campaign: 11670719
Recall Date: Jul 2, 2025
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