Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the heating system was inoperable. The vehicle was taken to an independent mechanic, where the contact was informed that the coolant reservoir was empty, and coolant was added to the vehicle; however, the failure persisted. Additionally, the contact stated that there was white smoke coming out of the exhaust pipe upon starting the vehicle. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion into cylinder #2. The vehicle was taken to the dealer, where the same assessment was made. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the heating system was inoperable. The vehicle was taken to an independent mechanic, where the contact was informed that the coolant reservoir was empty, and coolant was added to the vehicle; however, the failure persisted. Additionally, the contact stated that there was white smoke coming out of the exhaust pipe upon starting the vehicle. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion into cylinder #2. The vehicle was taken to the dealer, where the same assessment was made. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the heating system was inoperable. The vehicle was taken to an independent mechanic, where the contact was informed that the coolant reservoir was empty, and coolant was added to the vehicle; however, the failure persisted. Additionally, the contact stated that there was white smoke coming out of the exhaust pipe upon starting the vehicle. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion into cylinder #2. The vehicle was taken to the dealer, where the same assessment was made. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.
Mfg Campaign: 11670166
Recall Date: Jun 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was being serviced, the check engine warning light illuminated. Additionally, the TPMS warning light was illuminated. The contact stated that coolant constantly needed to be added to the coolant reservoir before driving the vehicle. The local dealer was contacted. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 69,891.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was being serviced, the check engine warning light illuminated. Additionally, the TPMS warning light was illuminated. The contact stated that coolant constantly needed to be added to the coolant reservoir before driving the vehicle. The local dealer was contacted. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 69,891.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was being serviced, the check engine warning light illuminated. Additionally, the TPMS warning light was illuminated. The contact stated that coolant constantly needed to be added to the coolant reservoir before driving the vehicle. The local dealer was contacted. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 69,891.
Mfg Campaign: 11670186
Recall Date: Jun 30, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The rear differential is now needing to be replaced for the second time. My understanding is that this is a common issue with the Ford Edge.
Corrective Action:
The rear differential is now needing to be replaced for the second time. My understanding is that this is a common issue with the Ford Edge.
Additional Notes:
The rear differential is now needing to be replaced for the second time. My understanding is that this is a common issue with the Ford Edge.
Mfg Campaign: 11669942
Recall Date: Jun 28, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked and occupied, the contact’s husband heard an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact stated that an independent mechanic was contacted. The vehicle was taken an independent mechanic where it was diagnosed and determined that the engine block was damaged, there was coolant leaking into cylinder #1 and #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked and occupied, the contact’s husband heard an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact stated that an independent mechanic was contacted. The vehicle was taken an independent mechanic where it was diagnosed and determined that the engine block was damaged, there was coolant leaking into cylinder #1 and #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked and occupied, the contact’s husband heard an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact stated that an independent mechanic was contacted. The vehicle was taken an independent mechanic where it was diagnosed and determined that the engine block was damaged, there was coolant leaking into cylinder #1 and #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Mfg Campaign: 11669753
Recall Date: Jun 27, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked and occupied, the contact’s husband heard an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact stated that an independent mechanic was contacted. The vehicle was taken an independent mechanic where it was diagnosed and determined that the engine block was damaged, there was coolant leaking into cylinder #1 and #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked and occupied, the contact’s husband heard an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact stated that an independent mechanic was contacted. The vehicle was taken an independent mechanic where it was diagnosed and determined that the engine block was damaged, there was coolant leaking into cylinder #1 and #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked and occupied, the contact’s husband heard an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact stated that an independent mechanic was contacted. The vehicle was taken an independent mechanic where it was diagnosed and determined that the engine block was damaged, there was coolant leaking into cylinder #1 and #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Mfg Campaign: 11669753
Recall Date: Jun 27, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to two independent mechanics and to the dealer, and it was determined that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,635.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to two independent mechanics and to the dealer, and it was determined that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,635.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to two independent mechanics and to the dealer, and it was determined that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,635.
Mfg Campaign: 11669405
Recall Date: Jun 26, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Bought this car a couple of years ago. In the past 6 months we have had to have brakes/rotors fixed ($650), spark plugs, etc ($780). It's had issues with not starting after fueling up with gas. It's been riding rough and rattling/vibrating. Took it to mechanic and he told me it was a manufacturer issue with cylinder 3. Coolant has been leaking and causing misfires. Basically needs a engine rebuild. Recommended we call Ford dealership because it has had several reports filed for this reason. We immediately went to dealership and were basically told "not our problem". But we will run a diagnostic exam for $145 but unless it's under warranty it's your problem. We're like no thank you. Literally just had a $80 diagnostic exam done at the other mechanic. Still owe several thousand on this vehicle that's now basically gonna sit and rot away. Mechanic told us it was unsafe to drive.
Corrective Action:
Bought this car a couple of years ago. In the past 6 months we have had to have brakes/rotors fixed ($650), spark plugs, etc ($780). It's had issues with not starting after fueling up with gas. It's been riding rough and rattling/vibrating. Took it to mechanic and he told me it was a manufacturer issue with cylinder 3. Coolant has been leaking and causing misfires. Basically needs a engine rebuild. Recommended we call Ford dealership because it has had several reports filed for this reason. We immediately went to dealership and were basically told "not our problem". But we will run a diagnostic exam for $145 but unless it's under warranty it's your problem. We're like no thank you. Literally just had a $80 diagnostic exam done at the other mechanic. Still owe several thousand on this vehicle that's now basically gonna sit and rot away. Mechanic told us it was unsafe to drive.
Additional Notes:
Bought this car a couple of years ago. In the past 6 months we have had to have brakes/rotors fixed ($650), spark plugs, etc ($780). It's had issues with not starting after fueling up with gas. It's been riding rough and rattling/vibrating. Took it to mechanic and he told me it was a manufacturer issue with cylinder 3. Coolant has been leaking and causing misfires. Basically needs a engine rebuild. Recommended we call Ford dealership because it has had several reports filed for this reason. We immediately went to dealership and were basically told "not our problem". But we will run a diagnostic exam for $145 but unless it's under warranty it's your problem. We're like no thank you. Literally just had a $80 diagnostic exam done at the other mechanic. Still owe several thousand on this vehicle that's now basically gonna sit and rot away. Mechanic told us it was unsafe to drive.
Mfg Campaign: 11668940
Recall Date: Jun 24, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine overheated. In addition, there was white smoke coming from the exhaust pipe. No warning light was illuminated. The vehicle was driven to the shoulder of the roadway and turned off. The vehicle was restarted and taken to the dealer where it was diagnosed with engine failure. The contact was informed that the failure was due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine overheated. In addition, there was white smoke coming from the exhaust pipe. No warning light was illuminated. The vehicle was driven to the shoulder of the roadway and turned off. The vehicle was restarted and taken to the dealer where it was diagnosed with engine failure. The contact was informed that the failure was due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine overheated. In addition, there was white smoke coming from the exhaust pipe. No warning light was illuminated. The vehicle was driven to the shoulder of the roadway and turned off. The vehicle was restarted and taken to the dealer where it was diagnosed with engine failure. The contact was informed that the failure was due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.
Mfg Campaign: 11668642
Recall Date: Jun 23, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warming light illuminated, and the vehicle displayed low coolant level. The engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a mechanic who diagnosed the vehicle and determined that coolant was leaking, and the engine had failed. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer, who confirmed the failure. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warming light illuminated, and the vehicle displayed low coolant level. The engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a mechanic who diagnosed the vehicle and determined that coolant was leaking, and the engine had failed. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer, who confirmed the failure. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warming light illuminated, and the vehicle displayed low coolant level. The engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a mechanic who diagnosed the vehicle and determined that coolant was leaking, and the engine had failed. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer, who confirmed the failure. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11668079
Recall Date: Jun 20, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The rear brake lines completely failed, leaked as I drove down the driveway. Had to have the car towed and had to pay Ford to replace the lines; over $650. The front brake lines had done the same thing a few years ago. These Ford Edges have lots of manufacturing defects. I had to have the entire engine replaced due to fluid leaking into the pistons. Luckily it was under extended warranty, but Ford should have had to replace anyway since it's a well-documented problem. I'd like the rear brake lines to be under recall so I can get reimbursed.
Corrective Action:
The rear brake lines completely failed, leaked as I drove down the driveway. Had to have the car towed and had to pay Ford to replace the lines; over $650. The front brake lines had done the same thing a few years ago. These Ford Edges have lots of manufacturing defects. I had to have the entire engine replaced due to fluid leaking into the pistons. Luckily it was under extended warranty, but Ford should have had to replace anyway since it's a well-documented problem. I'd like the rear brake lines to be under recall so I can get reimbursed.
Additional Notes:
The rear brake lines completely failed, leaked as I drove down the driveway. Had to have the car towed and had to pay Ford to replace the lines; over $650. The front brake lines had done the same thing a few years ago. These Ford Edges have lots of manufacturing defects. I had to have the entire engine replaced due to fluid leaking into the pistons. Luckily it was under extended warranty, but Ford should have had to replace anyway since it's a well-documented problem. I'd like the rear brake lines to be under recall so I can get reimbursed.
Mfg Campaign: 11667691
Recall Date: Jun 18, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I acquired a new 2017 Ford Edge. Despite adhering to all recommended maintenance protocols and with a mileage of 52,000, the vehicle was diagnosed with a "coolant intrusion on Engine CYL 3." Subsequent investigation revealed this to be a documented issue associated with this Ford engine. I contacted Ford to explore their potential liability concerning the sale of a vehicle known to possess a design defect; however, they declined to assume any responsibility.
Corrective Action:
I acquired a new 2017 Ford Edge. Despite adhering to all recommended maintenance protocols and with a mileage of 52,000, the vehicle was diagnosed with a "coolant intrusion on Engine CYL 3." Subsequent investigation revealed this to be a documented issue associated with this Ford engine. I contacted Ford to explore their potential liability concerning the sale of a vehicle known to possess a design defect; however, they declined to assume any responsibility.
Additional Notes:
I acquired a new 2017 Ford Edge. Despite adhering to all recommended maintenance protocols and with a mileage of 52,000, the vehicle was diagnosed with a "coolant intrusion on Engine CYL 3." Subsequent investigation revealed this to be a documented issue associated with this Ford engine. I contacted Ford to explore their potential liability concerning the sale of a vehicle known to possess a design defect; however, they declined to assume any responsibility.
Mfg Campaign: 11667705
Recall Date: Jun 18, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while depressing the brake pedal to start the vehicle, the brake pedal went to the floorboard. The contact went to the rear of the vehicle and became aware there was brake fluid leaking near the rear driver’s side tire. The failure had occurred approximately one year ago on the passenger’s side of the vehicle. The vehicle was towed to a certified mechanic who diagnosed the vehicle and determined that the brake lines were fractured in half. The contact was informed that the brake line needed to be replaced. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 105,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while depressing the brake pedal to start the vehicle, the brake pedal went to the floorboard. The contact went to the rear of the vehicle and became aware there was brake fluid leaking near the rear driver’s side tire. The failure had occurred approximately one year ago on the passenger’s side of the vehicle. The vehicle was towed to a certified mechanic who diagnosed the vehicle and determined that the brake lines were fractured in half. The contact was informed that the brake line needed to be replaced. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 105,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while depressing the brake pedal to start the vehicle, the brake pedal went to the floorboard. The contact went to the rear of the vehicle and became aware there was brake fluid leaking near the rear driver’s side tire. The failure had occurred approximately one year ago on the passenger’s side of the vehicle. The vehicle was towed to a certified mechanic who diagnosed the vehicle and determined that the brake lines were fractured in half. The contact was informed that the brake line needed to be replaced. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 105,000.
Mfg Campaign: 11667748
Recall Date: Jun 18, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that on several occasions while driving at undisclosed speeds, the check engine warning light illuminated. The contact stated that on several occasions, coolant was added to the vehicle, and the vehicle took longer to start. The vehicle was taken to a dealer, where it was diagnosed that there was coolant intrusion in the engine, and the engine block was cracked. The contact was informed that the engine needed to be replaced. The contact related to the failure of the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure. The failure mileage was 81,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that on several occasions while driving at undisclosed speeds, the check engine warning light illuminated. The contact stated that on several occasions, coolant was added to the vehicle, and the vehicle took longer to start. The vehicle was taken to a dealer, where it was diagnosed that there was coolant intrusion in the engine, and the engine block was cracked. The contact was informed that the engine needed to be replaced. The contact related to the failure of the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure. The failure mileage was 81,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that on several occasions while driving at undisclosed speeds, the check engine warning light illuminated. The contact stated that on several occasions, coolant was added to the vehicle, and the vehicle took longer to start. The vehicle was taken to a dealer, where it was diagnosed that there was coolant intrusion in the engine, and the engine block was cracked. The contact was informed that the engine needed to be replaced. The contact related to the failure of the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure. The failure mileage was 81,000.
Mfg Campaign: 11667170
Recall Date: Jun 16, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was idling roughly. Additionally, the check engine warning light was illuminated while driving. The vehicle was taken to the dealer, who diagnosed the vehicle with coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was idling roughly. Additionally, the check engine warning light was illuminated while driving. The vehicle was taken to the dealer, who diagnosed the vehicle with coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was idling roughly. Additionally, the check engine warning light was illuminated while driving. The vehicle was taken to the dealer, who diagnosed the vehicle with coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 70,000.
Mfg Campaign: 11666752
Recall Date: Jun 13, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, the engine was running rough. The contact became aware of an abnormal coolant consumption. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the head gasket was leaking coolant into the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, the engine was running rough. The contact became aware of an abnormal coolant consumption. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the head gasket was leaking coolant into the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, the engine was running rough. The contact became aware of an abnormal coolant consumption. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the head gasket was leaking coolant into the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
Mfg Campaign: 11666219
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The Ford 2.0L Ecoboost engine has been subject to Technical Service Bulletins due to coolant leaking into the cylinders causing recurring low coolant levels, rough running conditions, and engine misfire indicator lamps. The cause is a poorly designed engine and requires an engine replacement to rectify. The Ford dealership has quoted $10,000 for this repair. This issue has the potential to cause overheating or catastrophic engine failure.
Corrective Action:
The Ford 2.0L Ecoboost engine has been subject to Technical Service Bulletins due to coolant leaking into the cylinders causing recurring low coolant levels, rough running conditions, and engine misfire indicator lamps. The cause is a poorly designed engine and requires an engine replacement to rectify. The Ford dealership has quoted $10,000 for this repair. This issue has the potential to cause overheating or catastrophic engine failure.
Additional Notes:
The Ford 2.0L Ecoboost engine has been subject to Technical Service Bulletins due to coolant leaking into the cylinders causing recurring low coolant levels, rough running conditions, and engine misfire indicator lamps. The cause is a poorly designed engine and requires an engine replacement to rectify. The Ford dealership has quoted $10,000 for this repair. This issue has the potential to cause overheating or catastrophic engine failure.
Mfg Campaign: 11666306
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that while driving two weeks later, the check engine warning light illuminated again. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant leak onto the spark plugs and ignition coils. The vehicle was repaired; however, three days later the failure reoccurred. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that while driving two weeks later, the check engine warning light illuminated again. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant leak onto the spark plugs and ignition coils. The vehicle was repaired; however, three days later the failure reoccurred. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that while driving two weeks later, the check engine warning light illuminated again. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant leak onto the spark plugs and ignition coils. The vehicle was repaired; however, three days later the failure reoccurred. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.
Mfg Campaign: 11666035
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.
Corrective Action:
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.
Additional Notes:
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.
Mfg Campaign: 11666135
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.
Corrective Action:
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.
Additional Notes:
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.
Mfg Campaign: 11666135
Recall Date: Jun 10, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.
Corrective Action:
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.
Additional Notes:
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.
Mfg Campaign: 11666135
Recall Date: Jun 10, 2025
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